Republic of the Philippines NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY
A NARRATIVE REPORT ON ON-THE-JOB TRAINING UNDERTAKEN AT OXFORD SUITES MAKATI HOTEL MAKATI AVENUE, MAKATI CITY
A Report Submitted to the Faculty of the COLLEGE OF INFORMATION COMMUNICATION TECHNOLOGY NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY Cabanatuan City
In Partial fulfillment of the requirements in the course BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
ANDREW BALTAZAR REYES 2010
TABLE OF CONTENTS
APPROVAL SHEET ACKNOWLEDGEMENT DEDICATION CHAPTER I. INTRODUCTION a. Objectives of OJT b. Industrial Linkages & Coordination Office (Philosophy, Mission & Goals) II. The Training Agency / Company Profile a. Company Philosophy (Mission, Vision, Goals & Mandate) b. History (Company Background) III. Company Organization a. b. c. d. e. Organizational Structure Profiles of the Company Function of the Company Programs & Initiatives Expected Benefits
IV. Experience Evaluation a. OJT Experience b. Insights Problems Encountered Suggestions & Recommendation V. APPENDICES Appendix A. Daily Time Record Appendix B. Weekly Report Appendix C. Evaluation Appendix D. Pictorials Appendix E. Certificate of Completion Appendix F. Authors Data
The trainee is thankful to the Lord for giving him the strength and good health to finish this training. Second, he would like to acknowledge the people who helped him for this training to be possible. He wants to express his sincerest gratitude to his family for supporting him financially, emotionally and spiritually and to his friends who help him fulfilled this project. He also would like to gratefully acknowledge the bosses and staff of Oxford Suites Makati Hotel for giving him the chance to be part of their team and for giving him knowledge about their work and exposed to the possibilities of his career. He would like to thank also the professors of Nueva Ecija University of Science and Technology for conducting this kind of program that help the students experienced things in the real world. Lastly he would like to acknowledge his OJT Coordinator, Ms. Rodibelle F. Leona for the support that she gave to her trainee.
This work is dedicated to my wonderful parents, who have raised me to be the person I am today. Who initiated and encouraged me to learn and explore new things that would help me grow as a human being. Thank you for all the unconditional love, guidance, and support that you have always given me, helping me to succeed and instilling in me the confidence that I am capable of doing anything I put my mind to. Thank you for everything. I love you!
On the job training is one method by which students is given a chance to apply the theories and computations that they have learned from the school. It also helps the students to acquire relevant knowledge and skills by performing in actual work setting. For the students, an OJT or internship program provides opportunities to go through the actual methodologies of a specific job using the real tools, equipments and documents. In effect, the workplace becomes a development venue for a student trainee to learn more about his chosen field and practice what he has learn from academy. OJTs can bring fresh ideas into the organization.While training the interns, employers are in fact also teaching their employees to process of guiding the trainees stretches their patience, develops teaching skills and makes them more sensitive to the needs and mind set of the younger generation. The course of supervision also teaches them how to share what they know and be receptive to questions. Accommodating on-the-job trainees can truly be beneficial not only to the trainees but also to the companies that provide opportunities for this type of learning. This is also why trainees should take their internship seriously as it can become a powerful tool and possibly even a source of recommendation when they take that big lift from being students to career professionals.
A. Objectives of OJT
To provide the OJT students the opportunity to integrate theory and practice in his/her professional education, to encourage the exchange of contemporary thinking between the apprenticeship and the agency and the Agency Personnel. To provide students the opportunity to promote and broaden his/her philosophy and understanding of the chosen profession. To enable the OJT students to obtain information which can be used as basis for making choices in relation to future careers, areas of specialization, and or further study. To enable to student-trainee, to realize his/her own strength and weaknesses. To provide students an opportunity to gain experience, supervisory, and administrative function. To help students to gain an understanding and appreciation of the role, duties and responsibilities of a full time professional. To develop the students technical skills in various program areas, to increase his/her knowledge of the professional in organization, and administration. To provide student-trainee with experiences that will enable him/her to develop sound human relation and to strengthen relationship between the cooperating Agency and University.
B. Industrial Linkages & Coordination Office
PHILOSOPHYIndustrial Linkages and Coordination shall be committed to the philosophy of training and molding highly motivated industrial workers who shall be responsible for the development of the country future middle level manpower to spur the economy.
MISSIONTo provide access to relevant and comprehensive industrial training program, for the students to enhance technical competence and ensure job placement.
GOALTo provide quality training and proper skills, work attitude and knowledge to prospective student trainees in different degree and non-degree programs of the university.
THE TRAINING AGENCY / COMPANY PROFILE
A. Company Philosophy
MISSION STATEMENTTo be recognized as a customer-focused service team which integrates Filipino hospitality traits (warmth, friendliness, graciousness and sincerity) with truly international standards.
We will provide exceptional service quality and personal attention to detail. We will make it easy for the guest in every way.
We will strive to achieve No. 1 position in the market share for corporate business in the 3-star hotel market in Manila.
We will maximize our financial performance by adapting to our customers changing needs and wants, and providing perceived value for money.
Competence and consistency will be the hallmark of our business.
Customer Maximizing customer satisfaction is our prime responsibility and the standard by which we measure our performance. Customer is King. Since our markets and tastes change, to successfully compete, we must innovate and anticipate our customer wants and needs. To improve is to change; to be perfect is to change often.
Service Service will be right the first time but flexible enough when necessary to adhere to the needs of the individual guest. We will provide predictable, fast and efficient service based on personal care and attention to detail. Team members will display a high level of professional skill in all aspect of the service architecture and will constantly seek to make service easy and straightforward to the guest.
We will create a positive work environment, which promotes personal and professional growth.
Being a good manager is not only the ability to apply sound management techniques there must also be evidence of leadership, fairness, sensitivity and judgement.
Team We shall have a team working together towards the same direction committed to the same values and vision. We shall create a climate of openness, mutual respect and sensitivity for each persons individuality, promote understanding and trust in each others ability. We shall encourage participation, feeling of ownership and self-discipline. We have a strong expectation of high performance from each team member. Each day, we will look for ways to improve what we do.
B. Background History
Oxford Suites Makati was developed and conceptualized, as a Boutique Hotel by Meridien Land Holdings, Inc. while the Marketing arm was Century Properties Management, Inc. The hotel was supposed to be managed by a European group, hence the name Oxford. But for some reason, the arrangement did not materialize until such time that Meridien appointed BRYCL Resorts International, Inc. as the Hotel Management/Operation and as the Manager of the Condominium Corporation. The soft opening of the hotel was last August 1, 2001.
The units/room in Oxford Suites Makati are being owned by individual unit owners and have the options of whether to participate the Rental Pool Program or not.
CHAPTER IIICOMPANY ORGANIZATIONA. Organizational StructureG.Nakamura President
V.Aldaba General Manager J.De Guzman HR Officer
C.Afaga Corporate Controller
Greenleaf Security Services
MPagkalinawan FO Manager/ Hotel Mgr
A.Cruz FIN Head
C.Hildawa SMD Head
M. Samson Exec Housekeeper
G.Badiola Bldg Mgr
J.Nemenzo Duty Manager C.Castro FO Supervisor
J.Lu Duty Manager M. Dollentas Resa Mgr
E. Cabrera HK Supervisor GPPI Agency
J.Agus FO Agent
O.Valencia FO Agent
A.Zuniga Admin Asst.
J. Saniel FO Agent
W. Cuenca FO Agent
J. Yanson Acctg Supervisor C.Cabildo CCO M. Kipping Account Exec C. Manese Account Exec L.Failman Tech nician
K. Peralta FO Agent
S. Ramos F