Karim Hosni Abdel-Salam

Learning & development manger

Date of Birth:10/3/1988 address: Saudi Arabia, Riyadh phone: +9660591135431 mail: twohilleyes@gmail.com

Educations

Suez Canal University

Faculty of Commerce - Division of Accounting

Graduation Year: 2009

Key Skills and training courses

Front- & Back-of-House Operations.

Budgeting & Cost Controls.

Five-Star Dining/Menu Development.

Teambuilding/Training/Supervision.

Safety/Sanitation/Quality Controls.

Vendor/Inventory Management.

SLC certificate and learning coach for more than 15 person 2011.

SSTP certificate and handle a shift and also

store in charge for more than one year 2012.

Management and business training at alshaya

training center 2011.

finished the coffee master program for year 2012

at Starbucks workshop.

Guest Service Excellence.

Strategic Marketing & Sales.

Profit & Growth Strategies.

Fluent in English & Arabic. .

Excellent computer skills (word, access, excel, power point), & Internet surfing and

searching.

Experience

Work seven years for Mohammed Alshaya international trade company in Food & Beverage division

Regional Training manager (Riyadh ,Jeddah ,Makkah ,Madinah ,Dammam) for and responsible for all training activity over there

Managing developing alshaya academy for create new leaders and role models.

in STARBUCKS COFFEE company ,,and grow with level from

Barista ,Lead barista ,Coach learner ,Coffee master, Supervisor, assistant store manager, store in charge and has the official certificates for that,

Opening and established new stores ,handling new areas over Saudi cities . work with more than 30 nationality in teamwork in different branches Elevated gross sales of Starbucks ice land & mall of Arabia property by 50% in first year as a

supervisor

Achieved record profitability of the coffee shop and catering operations for the past three years. While increasing sales, food/service quality and guest satisfaction.

Renegotiated terms with vendors/suppliers; halted rampant waste; and unified front- and back-of-house staff to create a cohesive, cooperative team committed to premium guest service and optimum profitability.

Work in the field of tourism in Sharm and Hurghada for two years.

Career

summery

TRAINING EXPERIENCE

The Learning & Development Manager is responsible for the

delivery of end to end training activities , whilst reporting to

the Regional L&D Manager. In this role i will manage a team

of learning function heads and training officers, overseeing the

delivery of behavioral and technical training that will enable

stores employees to understand and perform their current job,

and assist them in moving to future roles. It will also be

necessary to collaborate with Operations Divisions to ensure

that employees possess the job skills, technical systems

knowledge and behaviors required in order to maximize

current and future company Operating Plans.

Essentially, this role consults with the business to understand

behavioural, technical, job skills and compliance training that

impacts business growth. At times, including the development

of employees in senior management positions.

RETAIL EXPERIENCE

Manage a team including; in store training, recruitment

(where applicable), motivation, coaching, development,

disciplinary and performance appraisals.

feedback on a regular basis.

development and talent acquisition to achieve and maintain

Store operational requirements.

and regularly use discretion to filter communications to the

store team.

action and to achieve operational goals.

responsibilities and practices to Store Partners to ensure

smooth flow of Operations.

eview Store environment and key business

indicators to identify problems, concerns, and opportunities

for improvement to provide coaching and direction to the

Store team to achieve operational goals.