Upload
trankien
View
214
Download
0
Embed Size (px)
Citation preview
Motivated to Lead
Simon Edgar
Director of Medical Education
NHS Lothian
@simongasman
With thanks to Steve Swensen @Mayo
Workshop Faculty
• Sue Sloan• OD Consultant• Lead Practitioner Clinical Leadership• [email protected]
• Hannah Monaghan• Histopathologist• Deputy Director of Medical
Education
And other friends
“I am totally fed up with this current system, no on-call rooms. No time or place to have food. Have to come early to see my patients and leaving late, ensuring they are safe. I really love my job but it keeps taking more and more from me while giving less and less back.”
“We are exhausted, frustrated and burned out. I see lapses in safety daily and, even if somebody cared, there is no money or staff to do anything about it,”
“I have reached a point where my physical and mental health have been seriously adversely affected, and I wonder whether I’m suffering from burnout.”
Joy in WorkIntellectual, behavioral and emotional1 commitment to meaningful and satisfying work
1The feeling of success and fulfilment that results from meaningful work
“At Gaylord Hotels, we are dedicated to providing our STARS
with the support and resources necessary to provide flawless
service in an environment that fosters fun, encourages open
communication and development, and upholds our values”
WeemploySTARS
Discuss with your neighbour for 30 secs…
“How things are done around here….especially when no-one is looking”
A simple definition of Culture?
3.0
2.0
1.0
Maslow, A.H. (1943). "A theory of human motivation". Psychological Review. 50 (4): 370–96.
Basic
Psychological
Self-Fulfillment
EngagementHowconnectedanemployeeistotheculture,missionandvaluesofanorganisation…. andthedegreetowhichtheyareenabledandinspiredtoparticipateinfurtheringthem.
MayoClinicPhysicianLeaders“Thedimensionsofeffectivephysicianleadershipasevaluatedbythecompositeleaderscoreinourstudycouldbesummarizedasfollows”:
• Inform
• Engage
• Inspire
• Develop
• Recognize
ImpactofOrganizationalLeadershiponPhysicianBurnoutandSatisfactionShanafelt,MD;Gorringe,MS;Menaker,EdD;Storz,MA;DavidReeves,PhD;Buskirk,MD;Sloan,PhD;andSwensen,MDMayoClin Proc.2015;90(4):432-440
RecipeforSuccessPurposeandVision:co-create&articulate aclearvisionforHealthandcarepractice;share thatwithclinicalstaff; support individualstocraftasenseofpurpose[rolesandgoals]forthemselves
Mastery:buildalearningsystemthatsupportsandpromotesskills[knowledge,technical,team,system]neededbyindividualstorealiseandachievetheirpotential&promoteteam-working
Autonomyandcontrol:createandpromoteasystemofteambasedcarethatsupportsandendorsesprofessionalautonomyandindividualcontrol
Care&Compassion:engageinmeaningfulconversationstopromotethesecomponentsforstaff
Appreciating,inquiringandsharingAttables:ØQuickintroductionsroundthetableØ10minutestodiscuss3questions (comingonnextslide)andshareyourreflectionsonSimon’spresentationandyourownexperiences(briefandsuccinct!)
• Howdoesthisallsound?• Whatresonateswithyou?• Whatdoyoualreadydowellinyour
workplacetopromotestaffengagementandjoyinwork?
3Leadership‘interventions’toallowDoctorsintrainingto‘playtotheir
strengths’
1.TheSensesFramework2.HavingMeaningfulconversations3.TransactionalAnalysis
1.SensesFramework
• Security• Belonging• Purpose• Significance• Achievement• Continuity
Reference:NolanM.,BrownJ.,DaviesS.,NolanJ.,KeadyJ.2006TheSensesFramework:ImprovingCareforOlderPeopleThroughaRelationshipCentredApproach.GettingResearchintoPractice(GRIP)ReportNo2
WITSToolWhenyousay/do(ordon�tsayordo)......
I feel........
Theeffectorimpactis...........
SonexttimeI’dlikeyouto.......
Toptips• Beclearaboutwhatyouaretryingtoachieve(begin
withtheendinmindandprepare,askyourself‘whatismyintent?’)
• Listen empathically(seekfirsttounderstand,thenbeunderstood)
• Showup(Iwanttotalktoyoubecause…I’veseen/heard/felt...Ithinkitsimportantforusbothbecause...Myconcern/worryis...Theriskofnotaddressingthisis...Ihavecontributedtothisby...IamsorryIhaven’tsaidanythingbeforenow...)
• Lookforthepositives(Ithinkwecanresolvethis...Ireallywanttofindawayforward)
• Listenmore(Howaboutwetalkaboutthis?I’dliketohearyourtakeonthis...howdoyouseethings?)
LothianInterventionsPurpose Mastery Autonomy Compassion
MedicalLeadershipAcademy
MBTI
PeerMentoring
PairedLearning
iMatter
Signpostingtootherhelpfultools• FranklinCovey‘7HabitsofHighlyEffectivePeople’
• MyersBriggsTypeIndicator
• EmotionalTouchPoints
• AppreciativeInquiry• PairedLearningReferences:CoveyS.R(1989)The7HabitsofHighlyEffectivePeople,SimonandShuster,USA.
BriggsK.C(1976)MyersBriggsTypeIndicator.PaloAlto,CA.ConsultingPsychologistsPress.
DewarBetal(2010)UseofEmotionalTouchPointsasamethodoftappingintotheexperienceofreceiving
compassionatecareinahospitalsetting.JournalofResearchinNursing,15(1),pp29-41.
Cooperrider,D.&Whitney,D.D.2005,Appreciativeinquiry:Apositiverevolutioninchange,Berrett-KoehlerPublishers.
Workshop Faculty
Sue Sloan
• OD Consultant
• Lead Practitioner Clinical Leadership
• @susansloan08
Hannah Monaghan
• Histopathologist
• Deputy Director of Medical Education
Simon Edgar
• Director of Medical Education
• @simongasman
Dave Caesar
• ED Physician
• Senior Clinical Advisor SG
Andy Stevenson
• ED Physician
Please be in touch
3Leadership‘interventions’toallowDoctorsintrainingto‘playtotheir
strengths’
1.TheSensesFramework2.HavingMeaningfulconversations3.TransactionalAnalysis
SensesFramework
• Security• Belonging• Purpose• Significance• Achievement• Continuity
Reference:NolanM.,BrownJ.,DaviesS.,NolanJ.,KeadyJ.2006TheSensesFramework:ImprovingCareforOlderPeopleThroughaRelationshipCentredApproach.GettingResearchintoPractice(GRIP)ReportNo2
WITSToolWhenyousay/do(ordon�tsayordo)......
I feel........
Theeffectorimpactis...........
SonexttimeI’dlikeyouto.......
Toptips• Beclearaboutwhatyouaretryingtoachieve(begin
withtheendinmindandprepare,askyourself‘whatismyintent?’)
• Listen empathically(seekfirsttounderstand,thenbeunderstood)
• Showup(Iwanttotalktoyoubecause…I’veseen/heard/felt...Ithinkitsimportantforusbothbecause...Myconcern/worryis...Theriskofnotaddressingthisis...Ihavecontributedtothisby...IamsorryIhaven’tsaidanythingbeforenow...)
• Lookforthepositives(Ithinkwecanresolvethis...Ireallywanttofindawayforward)
• Listenmore(Howaboutwetalkaboutthis?I’dliketohearyourtakeonthis...howdoyouseethings?)
CP NP
A
AC FC
FunctionalEgoStates(positive)
ControllingParentSetsboundaries
DirectiveCommands
NurturingParentPraisesencouragessupports
AdultConceptualises
SolvesproblemsAssertive
Grounded&rational
AdaptedchildConforms,
doingthingsforothers
FreeChildNatural,funloving
rebellious,uninhibited
CP NP
A
AC FC
FunctionalEgoStates(negative)
ControllingParentPutspeopledown
JudgmentalAuthoritarian
NurturingParentGivesunsolicitedadviceTakesoverfromothers
AdultConceptualises
SolvesproblemsAssertive
Grounded&rational
AdaptedchildPassive,apologeticdifficultysayingno
FreeChildRisktakingbehavioursEmotionaloutbursts
Inappropriatebehaviour
TheDramaTrianglePersecutorCharacteristics:Discountcapacityofotherstothinkandactforthemselves
Partoftheirgoalistopunish
Putpeopledown
Belittleothers
RescuerCharacteristics:
Discountcapacityofotherstothinkandactforthemselves
Helpotherswithoutaskingiftheywanttobehelped
Domorethantheirfairshare
Dothingstheydon’twanttoVictimCharacteristics:Putthemselvesdown
Discountcapacityofotherstothinkandactforthemselves
DonotuseAdultforthinkingandproblem-solving
Believe�Icannotcopeonmyown�
Karpman (1968)
TheWinner�sCircle
Adult
AssertiveCharacteristics:Askforwhattheywant
Say�No� towhattheydon’twantMakechangesinordertogettheirneedsmet
Donotpunish
Arewillingtonegotiate
CaringCharacteristics:
Donotdothethinkingforothers
Donottakeoverunlessasked
Donotdomorethantheirshare
Say�No� towhattheydon’twantKnowhowtolistentoothers
Areself-aware
VulnerableCharacteristics:
UsetheirAdult-EgoStateforthinking
andproblemsolving.Areawareoftheirfeelings
&usethemasdataforproblemsolving.
Arewillingtoaskforhelpwhentheyneedit
andrefusewhentheydon’t
Behavioural‘Drivers’
• PleaseOthers (I’moksolongasIpleaseyouandotherpeople)
• BePerfect (I’moksolongasIamperfectanddoeverythingperfectly)
• Bestrong (I’moksolongasIamstronganddon’taskforhelp)
• TryHard (I’moksolongasItryhard)• HurryUp (I’moksolongasIhurryup)
Signpostingtootherhelpfultools• FranklinCovey‘7HabitsofHighlyEffectivePeople’
• MyersBriggsTypeIndicator
• EmotionalTouchPoints
• AppreciativeInquiry• PairedLearningReferences:CoveyS.R(1989)The7HabitsofHighlyEffectivePeople,SimonandShuster,USA.
BriggsK.C(1976)MyersBriggsTypeIndicator.PaloAlto,CA.ConsultingPsychologistsPress.
DewarBetal(2010)UseofEmotionalTouchPointsasamethodoftappingintotheexperienceofreceiving
compassionatecareinahospitalsetting.JournalofResearchinNursing,15(1),pp29-41.
Cooperrider,D.&Whitney,D.D.2005,Appreciativeinquiry:Apositiverevolutioninchange,Berrett-KoehlerPublishers.