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Monique Renee Moore3/8/2016
O B J E C T I V E SEnergetic, technical-minded professional seeking a position where a technical aptitude, and unyielding commitment to work can effectively utilized to contribute to the successful and profitable operation of the firm.
E D U C A T I O NSu i t land Sr. H igh Schoo lJune, 1984HS Diploma/GED
E X P E R I E N C E1 2 / 1 5 / 2 0 1 5 – C U R R E N TTotal Network, Inc., LLCUS Depar tment o f De fense , O f f i ce o f Economic Ad jus tmentSystems Administrator; Lotus Notes Administrator, Smart Simple Administrator
Responsible for maintaining the original EADS database, as well as the new EADS II Smart Simple (MySQL) database. It’s past due for Production environment due to Developer issues, which we have been tasked to assist in resolving. EADS is a State and Local government program application, and they are eligible for OEA grant assistance as they respond to Defense industry actions, such as base closures or realignments, changes in Defense contracts, or address land use compatibility with the military. We track the grant submission from beginning to end and ensure the flow of data is working and accurate. Resolve all issues related to each function of the process.
Monique Renee Moore
1 2 / 0 1 / 2 0 0 0 – 0 9 / 1 5 / 2 0 1 5Net Services, LLC – enGenius Consulting, Monique’s Technical Group, Access Systems, Inc.Subject Matter Specialist, SR. Lotus Notes Administrator12/01/2000 – 09/15/2015
Led and directed one or more project teams engaged in the design, implementation and modification of IT projects that span across organizations within Department of Interior (USGS). Prepared project execution plans and identified technical and business resources needed for each team. Ensured projects were on schedule and successfully completed within budget and met technical requirements of the assignment. Tried to keep current on advances in the field of IT. Provides technical and analytical guidance to project teams. Coordinated and facilitate weekly project reviews and organizational meetings including agendas, briefings, action items, and minutes; Manage website and SharePoint content and administration and develop SharePoint tools to improve integration and communications for complete customer satisfaction. Identify business process improvements and implement. Provide support for legacy Lotus Notes archives, application archives and restores of data for legal requirements. Provide team support for all user mobile devices, Android and IOS. Registration, installation, configuration and troubleshooting of all mobile devices in Maas360 and Google Administration client.
Prior to 2012 - Originally started as Lotus Administrator at the original helpdesk in Reston. Soon thereafter, was drafted from the helpdesk and relocated to the offices with Lotus Implementation and Administration group. My main responsibilities were support of 13,000 users and LLMAs (Local Lotus Mail Admins) with ALL user problems/issues. During that time all users and LLMAs had a direct line of contact to me for support. Again, at that time and still, I was the only User Support staff with full Admin rights to troubleshoot and resolve issues without having to involve the government Admin team. I was then responsible for resolving what is now considered Tier 1, 2 and 3 level issues with mail files, mail servers, Lotus Sametime servers and user Sametime issues, Quickplace servers and users Quickplace issues, Blackberry server problems, and all Blackerry user issues, including new activations. I created new databases, made replicas, processed user registration issues/changes, created/resolved connection issues, Resource Reservations issues, setting up replication and resolving replication issues, setting up archiving and scheduled local archiving, resolved agent and rules problems, and supported mobile users with iNotes, webmail, POP, IMAP. I was responsible for monitoring servers daily and managing the higher level Lotus support queue with one other Jr. staff member. At the time we used Arkeia and Ultrabac to run mail backups and restores. I was soon trained in that area to back-up a government staff member when they were away from the office.
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MANY MORE POSITIONS I CAN SHARE WITH YOU, PRIOR TO 16 YEARS.Though the service levels are now more structurally tiered and we now have another contracting team, responsible for the Lotus Server support, they do not typically handle user support. Therefore, I’m STILL responsible for resolving all of the above mentioned issues when escalated to me, and having full access, if there is a user issue escalated to me that needs server involvement, I do not need to involve the other team at all. As Tier 3 Sr. Lotus Support, I still work on resolving user server and client issues, but at a new level. Tickets are escalated to me from the Service Desk Tier 1, Tier 2 or from one of the other 2 Sr. Lotus Team members that do not have full access. This support can include, but it definitely not limited to troubleshooting mail routing, file corruption at client and server level, mail quota and archiving problems, Managing ACLs, and other daily administration and security functions. Still manually completing some software upgrades and patches. We now also have many new items to support including, but not limited to, Cell Phones, iPads, ePads, and any other devices that can be setup for POP and IMAP, etc. This has presented an increase of issues that have to be documented and tested, etc. Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
August 2005 – Present Systems Administrator, IBM Corporation (Federal Aviation Administration) (Weekends)
Performed weekly maintenance on the Lotus Mail Servers in all regions. Perform periodic maintenance on LAN servers in all regions. Established and maintained network user accounts, proactively supported and maintained Microsoft 2000 server systems, Operating System and Domains in remote and local offices. Verify and/or setup Windows 2000/2003 backup jobs and Windows 2000/2003 scheduled tasks. Provided support to users with access issues during off hours. Update weekly reports with weekend statistics, etc.
April 1997 - October 2000 Lotus Notes Administrator & Developer, SIGNAL Corporation
AdministratorI was responsible for system administration. Provided Lotus Notes and CC:Mail Administrative support for corporation of approximately 1200 employees. Install, configure and deploy or upgrade Notes servers as needed. Installed CC:mail MTA and a redundant SMTP MTA server. Register, change and move user’s accounts using the automated administration process. Manage, administrate and edit people, groups and servers in the Public Address Book. Setup and manage replication and mail processing/routing in our Notes Network. Troubleshoot all problems that arise with mail routing and replication errors. Ensure server and database security via ACL’s, Deny Access Group and limiting access in server documents. Monitor server processes throughout the day. Instruct users on client software installation, setup and configuration, and document processes.
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Locally and remotely managed CC:Mail post offices. Successfully migrated our CC:Mail users into our Notes environment.
Developed several databases at the request of, and to the specification of several VP’s and site managers.
Working with an outside vendor to incorporate Notes training software into our environment. Installed software, configure, and maintain software to our specific requirements.
Interface with developers on design and implementation of new databases for both our internal and external customers. Am lead on various projects with developers and administrators.
Reviewed hardware and software for Y2K compliance. I performed various other tasks and responsibilities.
DeveloperI was responsible for developing various applications for the Bureau of the Census. Most recently developed a Configuration Change Control database and implemented workflow process using a 3rd party package Percussion Powerflow. I was responsible for meeting to gather client requirements, recommending designs and standards and implementing these requirements. Regularly met with clients to review stages of design. I am a member of a technical working group for the IT division, where we discuss, evaluate and implement design applications.
April 1996-July 1997 Network Technician, SMS Data Products Group, Inc.
I was under contract to the Department of Navy at the Pentagon to provide technical support. I assisted in the developing, configuring and maintaining Classified Master Domain enterprise for DON staff. I managed 23 Windows NT 3.51 servers that included upgrading programs/applications, maintaining back-up schedule and insuring server integrity with minimal downtime. Troubleshoot networking and connectivity problems, assist in replacement of hardware when necessary, and maintain virus-checking schedule. Create and delete user accounts, create login scripts, maintain security, load applications and create printer queues on the network.
Maintained 15 local and remote CC:Mail post offices and performed on and off-hour maintenance including directory synchronization, users creation and deletion, ensuring the integrity of remote dial-in, creation of post offices and troubleshooting user problems related to installation, setup and configuration. Establish and perform training in CC:Mail and Organizer for both users and staff members. Monitor CC:Mail and SMTP routers to ensure mail is passing to all post offices and troubleshoot when issues arise. Trace bounced mail, check validity of addresses and monitor classified mail transfers for ‘dirty words’ as a security measure.
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We provided technical support to upwards of 5000 users running WFW 3.11, Windows95 or Windows NT Workstation, both locally and remotely. We resolved operating systems problems, application errors and connectivity problems.
I provided group training to users in Windows95, Microsoft Exchange, Internet Explorer and MSOffice applications. I also prepared training manuals for most of the above mentioned training. I also prepared and updated documentation for the installation and configuration of laptops for several Admirals of the Navy. Provided one-on-one training to the Admirals or their staff when requested.
EDUCATION/TRAINING
1997 IKON Solutions, Lotus Notes Administration I & II1998 IKON Solutions, Lotus Notes Application Development I2004 Exchange Server 20032005 Unix Administration2005 Exchange Troubleshooting 20032006 SQL Server Administration
CERTIFICATES
1999 Certified Lotus Specialist, R42003 Certified Lotus Specialist, R5
S K I L L S
*ITIL Certified*Lotus Notes Administration – 21 years*Lotus Notes Development – 4 years*Linux/Unix – 3 years*MySQL – 1 year*MS Exchange up to 2012 – 14 years*Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, Windows NT/2000 Administration – 15 years*Sametime Administration – 11 years*Blackberry Administration for Blackberry Enterprise Servers – 8 years*Quickplace/QuickR Administration - 8 years*Assisted with backing up mail at Reston USGS location until Commvault installed in 2010*MS Office Applications (training and troubleshooting)*Basic Unix Operating System *Hardware/software troubleshooting skills *Familiar with Lotus Notes from R3-R8
*Excellent TRAINER in ALL areas of the Lotus Notes, as well as Blackberry, Sametime, iNotes, Registration, QuickR, MS office products, Maas360 and more; Created many training documents for our internal Lotus Conferences over several years; trained the Review Board teams on various aspects of Lotus Notes upon request; Create procedure documents for processes that are implemented or changed by the Government Team.
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