Mobile Learning and Performance: How Mobile and Wireless Technologies Are

Transforming Learning

Harvey SinghCEO, Instancy, Inc.

hsingh@instancy.com919-653-4981

Mobile Learning & Performance

Support

• The Rising Tide of Mobile Technology

• Take a Look at Some of the Mobile Devices and Use in Learning

• Different Learning Design Models • Mobile Learning Platform and Tools • Case Studies

Mobile Device Choices

Cell Phones

• Voice is the main mode of communication

• Mostly text based

• Recent addition - graphics send/receive

• Low bandwidth

• Limited storage capacity for content/data

Uses in Learning:

registration, reminders, notification, invitation to learning, voice response and assessment (short text responses)

Personal Digital Assistant (PDA)(Personal Learning or Performance

Assistant!)

•Impressive computing/processing power in a small form factor

•High resolution graphics (multimedia)

•Hand-writing recognition

•Point and click interface

•Access to office productivity applications

Uses in Learning:

eBooks, PocketCourses, Learning Games, References, Job Aids

SmartPhone

•Computer in a phone

•Size of a cell phone

•Simple navigation

•More powerful than a cell phone (processing, storage, screen size)

Uses in Learning:

Job-Aids, Reminders, News Alerts, Quick Lookup, Games

Tablet PC

•One of the latest addition to mobile mania

•Relatively light weight

•Fully-powered personal computer

•Handwriting recognition

•Voice interface

Uses in Learning:

Multimedia learning, eBooks, simulations, assessments, rich collaboration

Mobile MP3 Player

•Supported File Formats•MP3, WMA/ASF, RMJ/RMX

Uses in Learning:

MP3 Audio tutorials and books

What Device is Right for You?

• Hardware options

• User Interface and Form factor

• Communication options (connected, disconnected)

FOCUS ON:

Learning & Performance Needs

Learning Support

• Pre-Learning – Invitation to study materials

• In-Learning– Content, assessment (delivered in very small chunks)– Coaching/mentoring

• Post-Learning – Repetition - key messages delivered as memory

joggers

• Learning Admin– Registration, enrollment, notification, grades

True/False Questions on PocketPC

Assessments & Interactive Activities

Mobile Learning on a TabletPC - eBook

Performance Support

• Guidance while doing the work-task – Step-by-step instructions – Observation and correction/remediation

• Job-Aids – Procedure sheets, schematics, decision tables,

key words, guidelines, values, mission/vision statements

– Calculators, quick simulators

• Live Support – Instant message– Access to live expert (screen sharing)

Example: Medical procedures

Knowledge Support

• Reference and KnowledgeBase– Short eBooks and book chapters

– Case database/library – documents, case studie

– Meta-tagged knowledge objects

– Frequently asked questions

Quick Knowledge Look-up

UserProfiles

&CRM

ContentTemplates

KnowledgeRepository

CreateCreate ManageManage DeliverDeliverWorkflowsWorkflows

Web/e-Commerce System

SmartPhones

PDA

TabletPC

Mobile Learning Platforme-Commercee-Commerce

Web

LegacyContent

Case Studies

Development and implementation of a PDA-based meeting/course guide

ASHP Midyear Clinical Meeting

• Largest educational gathering of pharmacists in the world

• Over 20,000 attendees• Features >70 educational sessions, over 200

live presentations• 1,300 poster presentations • >100 industry-supported satellite programs

and 400 exhibitors

Rationale for Development of PDA Meeting Guide

• More than half the audience are PDA users

• Printed meeting schedule cumbersome, static, and not user-friendly

• Revenue-generating opportunity through industry sponsorship

• Offer corporate sponsor high visibility

• Reinforces association’s commitment to cutting-edge technology

Information included in the Meeting/Event Guide

• Meeting Schedule-at-a-glance • Educational sessions supported by sponsor• Poster presentations • Residency showcase list and schedule • Alpha list of exhibitors with booth numbers• Convention hotels with phone numbers• Meeting shuttle bus schedule and routes• General meeting information (Registration hours,

bookstore hours, audiotape sales)• “Beam to a friend” instructions

Features of PDA Meeting Guide

• Available for download from the meeting website one month prior to the meeting

• Beamed to users’ PDAs via beaming jacks located on a kiosk in the registration area

• Interactive with users’ PDA calendar

• Palm and Pocket PC platforms

• WideRay beaming jacks

Podcasting: A New Format for Healthcare Continuing Education

Formats for CE • Live

• Print

• Web - Live Web Conferences, Webcasts

• Video

• Audio - Audiorecordings, Teleconferences, Podcasts

• CD, Other Multimedia

Scope of Continuing Medical Education: 2004

Accreditation Council for CME Annual Report, 2004.

In 2004…• Approx. 71,500 continuing medical

education activities were offered by nationally accredited sponsors – 47,000 live (51,000 in 2003)

– 15,500 online (8,400 in 2003)

– 9,000 journal based/enduring (8,000 in 2003)

• Total # of MD CME participants: >6,500,000• U.S. CME Expenditures: >$1.6 billion

Rationale and Benefits of Podcast CE

• Easy and convenient for users• Relatively inexpensive, can repurpose content

from recorded programs• Requested by participants/students• Attractive to young, technology-savvy

students• Lends itself well to a variety of content

including certification review courses

Podcast CE Process

• User subscribes to ASHP Advantage podcasts (http://www.ashpadvantage.com/podcasts/feeds/ashpadvantageCE.xml)

• User downloads mp3 file and pdf file of program handout materials

• After completing the program, user logs on to ASHP Advantage CE Processing Center to take post-test and print CE certificate

Implementation Process

• Develop content and website

• Develop online evaluation tool

• Solicit registered users of CE Center to pilot test

• Roll out to ASHP students

Thank You!

For a copy of this presentation, please contact:

Harvey Singhhsingh@instancy.com

Instancy, Incwww.instancy.com

919-653-4980