M I T E L

Teleworker Solution

Businesses of all sizes lose money every year in employee absenteeism and turnover,

not to mention commuting time and other overhead costs. The Mitel Teleworker Solution

is a plug-and-work solution that gives remote workers, road warriors and day-extenders

seamless access to the voice and data capabilities of the office. This not only increases

employee productivity and retention, it also decreases overhead expenses and

long-distance call charges.

Increased productivity Market reports and customer feedback show thatemployee productivity rates tend to increase with the Teleworker Solution. For example, a business with 10 teleworkers, each generating an additional two hoursof work per week, results in over 1,000 hours or onemonth of increased productivity in a single year.

Reduced real-estate costs Part-time teleworkers require limited access to corporatefacilities while full-time teleworkers require little or noaccess. With the Teleworker Solution, office space can be shared or eliminated altogether, reducing real estateand overhead expenses.

T E L E W O R K E R S O L U T I O N

2 | Mitel

Feature

Multiple ICP support

Network resiliency

Line Interface Module

Support for Mitel Your Assistant*

Description

In a network environment where multiple ICPs are deployedwithin the enterprise, only oneTeleworker Solution gateway is required.

In the event of the primary Mitel 3300 IP CommunicationsPlatform (ICP) failure, theTeleworker Solution willautomatically failover to a secondary 3300 ICP.

The Mitel Line Interface Moduleprovides PSTN failover should the link between the TeleworkerSolution phone and TeleworkerSolution gateway fail. The LineInterface Module also enables a user to select a local analog linevia the 5224 IP Phone for local,emergency or personal outgoingcalls. Incoming calls to this analogline can also be received via the5224 IP Phone.

Teleworker Solution, Release 4.0 and above supports the direct connection of the Mitel Your Assistant Softphone and Collaboration applications*.Your Assistant can nowinterconnect to the 3300 ICPthrough the Teleworker Solutionserver. Full Your Assistantfunctionality, including softphone,collaboration, presence and availability, and Automatic Call Distribution (ACD) features are supported in a non-VPN environment.

Benefits

Reduces capital costs andincreases network simplicity.

No interruption in service.

Uninterrupted access to voicecommunications. Access to localemergency services in the event of an emergency. Cuts down onlong distance PSTN calls when only local calling is required.

Your Assistant and Your AssistantSoftphone can now be usedremotely without the need of a VPN connection back into thecorporate office*.

*Your Assistant, Release 3.2 is required

Reduced call chargesAlong with voice prioritization and full phone featureparity to a wide range of standard Mitel IP phones,the Teleworker Solution enables full voice and datacollaboration over IP networks. This reduces or eliminateslong-distance call charges.

Local access failoverWith the Mitel Line Interface Module connected to a Mitel 5224 IP Phone, teleworkers can enjoy the benefit of local line access from their TeleworkerSolution phone. In the event of a broadband connectionfailure, local line connectivity is achieved.

T E L E W O R K E R S O L U T I O N

Mitel | 3

FeatureScalability

Scalable

Voice First Application

Reporting

Local voice streaming

Description

One Teleworker Solution gatewaysupports up to 500 clients.Up to 128 simultaneous calls are possible per 3300 ICP. Thenumber of Teleworker Solutionusers can be increased easily andefficiently through the purchase of additional license packs.Licenses are available in packs of 5, 25, 50 or 100. TeleworkerSolution gateways can also be daisy chained to allow oneTeleworker Solution gateway to be connected directly to anotherTeleworker Solution gateway.

Remote 5224 IP Phone users are now able to simply and easily establish videoconferences by pushing a button on their TeleworkerSolution phone. This feature is available in conjunction with the VCON Media ExchangeManager (MXM) videoconferencing solution.

HTML reporting is provided,enabling the system administratoror IT manager to obtain importantand useful information onTeleworker Solution usage.

Teleworker Solution can nowstream voice conversations directlyfrom one Teleworker Solutionphone to another without thevoice path going back to theTeleworker Solution gateway when the voice path is containedwithin a remote office location(point-to-point). The TeleworkerSolution gateway will support up to 20 IP phones behind a singleNAT router.

Benefits

This configuration can be useful in larger, more complex networkenvironments when there might beone Teleworker Solution gatewayin the demilitarized zone (DMZ)and another being used internally,or for installations that requiremore than 500 teleworkers.

Remote users can now easily take part in video conferenceswith any other video-enabled user on the network.

This can be used to aid theprovisioning of additionalteleworkers, monitoring bandwidthuse at peak periods or simply forcost analysis purposes.

This is an ideal solution for remotebranch offices working over asmall Internet link.

Companies dont make decisions, people do. That is why Mitel is leading the

way toward a new and more personalized approach to communications for

enterprise and small business. Our innovative solutions, applications and

desktop appliances enable you to access, process and control your

communications and information naturally, simply and efficiently.

Our solutions allow you to collaborate over distance and time and to interact

with your customers, colleagues and partners as never before. By combining

the power of voice, data and video over converged high speed networks,

Mitel provides you with flexible and personalized tools that let you leverage

the latest advances for personal and organizational advantage.

www.mitel.comTHIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of thedate of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation toyou as a result of having made this document available to you or based upon the information it contains.

M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders.

Copyright 2006, Mitel Networks Corporation. All Rights Reserved. GD 12022 PN 51007150RD-EN

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T E L E W O R K E R S O L U T I O N

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