Mitel 5000 Endpoint and Voice Mail Administrator Guidecmscomm.com/guides/5000endpoint.pdf · Notice This document is released by Mitel Networks Corporation as a guide for endpoint

5000

M I T E L

Endpoint and Voice MailAdministrator Guide

© Mitel Networks Corporation, October 2008 Part No. 835.2461-7

Voice Mail Administrator FeaturesYou can use the voice mail administrator mailbox to program the following voice mail features.

Accessing the Voice Mail Administrator Mailbox1. Dial the voice mail access number.

2. Press * or say “Login” to identify yourself as a subscriber.

3. Enter or say the administrator mailbox number.

4. Enter the password, and then press #.

5. Press 9 or say “Nine” to access the administrator menu.

Recording Broadcast Messages1. Access the administrator mailbox as described above.

2. Press 1 or say “Broadcast Message” to select broadcast message.

3. Record the message, and then press # to stop recording.

4. Press # or say “Accept” to accept the message.

Performing Subscriber Mailbox Maintenance1. Access the administrator mailbox as described above.

2. Press 2 or say “Mailbox Maintenance.”

3. Enter or say the mailbox, extension ID, or group list number, and then follow the prompts.

Importing Fax Documents1. Using a fax machine, obtain dial tone, and then access the voice mail

administrator mailbox as described above.

2. Press 4 or say “Import Fax.”

3. Enter the fax document number, and then do one of the following:

• If the document number does not currently exist, press # or say “Yes” if the number is correct, or press 3 or say “Re-enter” and re-enter the number.

• If the document currently exists, press # or say “Yes” to replace the document, or press 3 or say “Re-enter” to enter another number.

4. When prompted, press Start on the fax machine.

Quick Reference Guide for System, Voice Mail, and Diagnostics

Administrator FeaturesThe following are basic instructions for frequently used administrator endpoint and voice mail administration features.

System Administrator FeaturesYou can use the admin station to program the following system features.

Setting the System in Day or Night Mode Dial 9860. NIGHT MODE IS ON (or OFF) appears followed by THE SYSTEM IS IN NIGHT MODE, if the system is in Night Mode. If the system is in Day Mode, the display returns to the idle state.

Setting the System or Network Date and Time1. Dial 9800 (single node) or 9810 (multi-node). The programmed date

appears.

2. Use the dialpad buttons to enter the month, day, and year. For example, enter 020308 for February 3, 2008.

3. Use the dialpad buttons to enter the time in hours and minutes. For example, enter 0900 for 9:00.

4. If the system is set for 12-hour display format, SELECT AM OR PM (AM = 1 PM = 2) appears. Press 1 (or the AM menu button) for A.M. or press 2 (or the PM menu button) for P.M. SYSTEM DATE AND TIME UPDATED appears.

Synchronizing Network TimeDial 9811. NETWORK TIME SYNCHRONIZED appears.

Responding to Alarm Messages1. When a minor alarm indication appears, write down the alarm information.

2. While on-hook, dial 9850 (Clear System Alarm) or dial 9851 (Clear Network Alarm).

3. Look up the alarm in the Administrator Guide and take the appropriate action.

Programming System Speed-Dial Numbers1. Dial 9801. PROGRAM SYS SPD # <number range> appears.

2. Enter the System Speed Dial location code (000–999 or 0000–4999). ENTER NAME <current name> appears.

3. Enter the name or leave the existing name. See the table below for dialpad character descriptions.

4. Press # or the ACCEPT menu button. ENTER NUMBER appears.

5. Enter the number, up to 48 digits, using one of the following methods:

• Press the REDIAL menu button to enter the last external number dialed or saved.

• Use the dialpad to manually enter the number. In Numeric Mode, you can press # to enter a hyphen (-) or press * to enter a colon (:). If you make a mistake, press the backspace button to delete the last characters entered.

6. Press # or the ACCEPT menu button to save the number. SYS SPD BIN # <number> UPDATED appears.

Default Administrator Feature Codes

Enabling or Disabling System Diagnostics ModeWhile on-hook, enter the Diagnostics Mode feature code (9900 or 9100) to enable/disable diagnostics mode. DIAGNOSTICS ON/OFF appears. Then enter one of the following diagnostics feature codes shown below.Number of Times Button is Pressed in Alpha Mode

1 2 3 4 5 6 7 8 9 10 11

Button English/Spanish Characters Japanese (Katakana) Characters1

1. Japanese characters are supported on Inter-Tel Protocol (ITP) Mode display endpoints only, and only if the Multilingual feature is enabled and Japanese is installed as the secondary language.

1 - & ( ) 1 A I U E O a

2 A B C ’ 2 KA KI KU KE KO i

3 D E F ! 3 SA SHI SU SE SO u

4 G H I * 4 TA CHI TSU TE TO e

5 J K L # 5 NA NI NU NE NO o

6 M N O ñ 6 HA HI FU HE HO tsu

7 P Q R S 7 MA MI MU ME MO ya

8 T U V ? 8 YA YU YO . , yu

9 W X Y Z 9 RA RI RU RE RO yo

0 @ : . , 0 WA WO N pa ba long

Code(U.S./Eur.) Feature Name Code

(U.S./Eur.) Feature Name

9823 Automatic Diagnostics Delivery On/Off

9866 Modem Enable

9851 Clear Network Alarm 9869 Modem Reset

9850 Clear System Alarm 9860 Night Ring On/Off

9982/9182 Compression On/Off 9825 Periodic Diagnostics On/Off

9981/9181 Compression Statistics 9932/9132 Program Database

9900/9100 Diagnostics On/Off 9801 Program System Speed Dial

9862 Enable Network Day 9810 Set Network Date/Time

9861 Enable Network Night 9800 Set Time/Date

9867 Modem Disable 9811 Synchronize Network Time

Code(U.S./Eur.) Feature Name Code

(U.S./Eur.) Feature Name

9926/9126 Diagnostic - ASAI Snoop Off 9989/9189 Diagnostic - Network Unfreeze Zone – Sys. Hist.

9927/9127 Diagnostic - ASAI Snoop On 9972/9172 Diagnostic - Print Auxdata9933/9133 Diagnostic - Dump Exten-

sion9975/9175 Diagnostic - Print Mess. Log

9936/9136 Diagnostic - Dump Node Info 9976/9176 Diagnostic - Print Net. Log9943/9143 Diagnostic - Heap Dump 9978/9178 Diagnostic - Query Node

Traffic9947/9147 Diagnostic - Heap Statistics 9928/9128 Diagnostic - Show Version9948/9148 Diagnostic - ISDN View 9987/9187 Diagnostic - SIP View9962/9162 Diagnostic - Major Reset 9910-9912/

9110-9112Diagnostic - Spare 1–3

9945/9145 Diagnostic - Mark as Leaks 9974/9174 Diagnostic - System History9946/9146 Diagnostic - Mark as Quies. 9983/9183 Diagnostic - View Displays9964/9164 Diagnostic - Minor Reset 9973/9173 Seize Device9939/9139 Diagnostic: Network Freeze

Zone - System Histories9993/9193 System History Freeze

9963/9163 Diagnostic - Network Groups 9998/9198 System History Unfreeze

Issue 3.0, October 2008

Mitel 5000Endpoint and Voice Mail

Administrator Guide

Part Number580.8001

NoticeThis document is released by Mitel Networks Corporation as a guide for endpoint and voice mail administrators. It provides information necessary to properly administer the system.

The contents of this document reflect current company standards and are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in this release. Future product features are subject to availability and cost. Some features may require additional hardware and/or specific software.

The contents of this guide may include technical or other inaccuracies. Mitel reserves the right to make revisions or changes without prior notice. Software packages released after the publication of this guide will be documented in addenda to the guide or succeeding issues of the guide.

For sales, service, or technical support, contact you local authorized Mitel provider.

If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel Web site (www.mitel.com) to locate a nearby office.

If you have any questions or comments regarding this guide or other technical documentation, contact the Technical Publications Department (USA) at:

[email protected]

Mitel® is a registered trademark of Mitel Networks Corporation.Inter-Tel® is a registered trademark of Inter-Tel (Delaware), Incorporated.

All other trademarks mentioned in this document are the property of their respective owners, including Mitel Networks Corporation and Inter-Tel, (Delaware) Incorporated. All rights reserved.

© 2005–2008 Mitel Networks CorporationPersonal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from Mitel Networks Corporation.

Enter provider information above.

mailto:[email protected]

http://www.mitel.com/


Contents

ContentsVersion 3.0 New Features

Inter-Tel 5000 Rebranded to Mitel 5000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Option Swap 7 and 9 Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

NuPoint Messenger Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Voice Processing Unit (VPU) Not Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Hybrid Balance Test Improvements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

New Endpoint Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Overview

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

System Networks and Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Multicultural English References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Endpoint and System Administration

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Endpoint Feature Button Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Dialpad Character Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Single-Node and Network (Multi-Node) Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10System Day and Night Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Setting a Single-Node System in Day or Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Selecting Nodes for Day or Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Setting the System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Synchronizing Network Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Station (Endpoint) Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Enabling or Disabling Other Endpoints as Administrator Endpoints . . . . . . . . . . . . . . . . . . . . . 14Enabling or Disabling Attendant Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Programming Extension User Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Programming Endpoint Toll Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Mitel® 5000 Endpoint and Voice Mail Administrator Guide – Issue 3.0, October 2008 Page v

Contents

System Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Entering an Administrator Endpoint Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Changing Do-Not-Disturb (DND) Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Changing Default Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Changing Endpoint Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Swapping Endpoint Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Individual Trunk Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Programming the Trunk Answer Supervision Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Programming Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Programming the Hybrid Balance Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Programming DTMF or Dial Pulse Signalling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Programming Trunk Group Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Programming the Busy Trunk Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Trunk Group Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Programming Trunk Group Day or Night Answer Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Programming Trunk Group Day or Night Ring-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Programming Trunk Group Toll Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Programming Trunk Group Trunk Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

System and Network Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Viewing System Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Viewing Network Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Clearing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Using the Alarm Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Enabling or Disabling the Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Resetting the Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Network Group Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Running Network Group Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Seizing a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

History Freezes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Freezing or Unfreezing the System History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Freezing or Unfreezing the Network History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Voice Mail Administration

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Voice Mail Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Administrator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Voice Mail and Message Notification/Retrieval Applications . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Administrator Account Voice Mail Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Page vi Mitel® 5000 Endpoint and Voice Mail Administrator Guide – Issue 3.0, October 2008

Contents

Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Initializing the Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Accessing the Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Subscriber Account Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Making Feature Changes for Other Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Accessing Other Subscriber Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Changing Subscriber Mailbox Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

System Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Recording a Broadcast Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Recording a Group List Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Recording Custom System Voice Mail Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Creating Audiotex Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Fax Import Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Reference

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Endpoint Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Voice Mail Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Programming Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Administrator Endpoint Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Endpoint Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Do-Not-Disturb Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Changing Station Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70Swapping Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70Individual Trunk Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Trunk Group Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Custom Audiotex Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Administrator Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Diagnostics Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74Trunk Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Endpoint Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Default ASR and Non-ASR Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Index

Mitel® 5000 Endpoint and Voice Mail Administrator Guide – Issue 3.0, October 2008 Page vii

Version 3.0 New Features

Version 3.0 New FeaturesFor those individuals who are already familiar with the Issue 2.4 Inter-Tel® Endpoint and Voice Mail Administrator Guide (part number 580.8001), the following new items are introduced in the version 3.0 release. Throughout the guide, “change bars” like the one to the left of this paragraph have been placed in the margins to indicate any new or revised information since the publication of the Issue 2.4 Guide.

The following lists the new features, changes, and enhancements for v3.0:

• “Inter-Tel 5000 Rebranded to Mitel 5000” below

• “Option Swap 7 and 9 Keys” below

• “NuPoint Messenger Support” on page 2

• “Voice Processing Unit (VPU) Not Supported” on page 2

• “Hybrid Balance Test Improvements” on page 2

• “New Endpoint Feature Codes” on page 2

For more details about the new features or changes to v3.0, contact your system administrator.

Inter-Tel 5000 Rebranded to Mitel 5000The Inter-Tel 5000 system has been rebranded as the Mitel® 5000 system. Prior to v3.0, this guide was known as the Inter-Tel Endpoint and Voice Mail Administrator Guide, but is now known as the Mitel 5000 Endpoint and Voice Mail Administrator Guide. Over time, most or all of the supporting materials related to this product line will be rebranded to reflect this name change.

Also, the voice mail user guide for subscribers who are using Enterprise® Messaging (EM) or Basic Voice Mail (BVM) has changed from the Inter-Tel® Voice Mail User Guide, part number 835.3205 to Enterprise Messaging, Basic Voice Mail, and Embedded Voice Mail Card User Guide, part number 835.3205.

Option Swap 7 and 9 Keys

The Option Swap: 7 and 9 Keys is a new feature that applies to BVM and EM. This new feature requires a v3.0 system, and when using EM, it requires EM v2.0 or later.

BVM and EM provide a swap feature where you can reverse the 7 and 9 digit operations in Message Options. By default, the 7 digit is used for SAVE and the 9 digit is used for DELETE. With the swap feature, you can use the 7 digit for DELETE and the 9 digit for SAVE, which is similar to cell phone voice mail system functionality.

The Option Swap feature helps subscribers who are familiar with cell phone functionality from accidentally deleting messages by pressing 9, while they are intending to save messages.

New voice prompts were added for this feature. See the new voice prompts beginning on page 114.

You can use the voice mail administrator endpoint to program this feature for subscribers, or subscribers can program this feature using their endpoint. See the “Administrator Account Voice Mail Flowchart” on page 53 or refer to the Enterprise Messaging, Basic Voice Mail, and Embedded Voice Mail Card User Guide, part number 835.3205, for details about using this feature.

NOTE This feature will not be available for EM until the EM v2.0 release.

Mitel® 5000 Endpoint and Voice Mail Administrator Guide – Issue 3.0, October 2008 Page 1

Version 3.0 New FeaturesNuPoint Messenger Support

NuPoint Messenger SupportPrior to v3.0, the Mitel 5000 supported BVM, the internal voice mail system, and EM, an external voice mail system. Mitel 5000 software version v3.0 introduces NuPoint Messenger, another external voice mail system.

For NuPoint Messenger, go to the Mitel Online Web site (http://www.edocs.mitel.com) for details and documentation about administrator features.

Voice Processing Unit (VPU) Not SupportedThe VPU, which is an external voice messaging system, is no longer supported in v3.0. The VPU was discontinued in May 2007. Mitel recommends that current VPU installations upgrade to EM or NuPoint Messenger.

Hybrid Balance Test ImprovementsA field technician runs a Hybrid Balance Test to ensure that analog trunks connected to the Mitel 5000 system have the best hybrid balance settings. You can change the hybrid balance setting for individual trunks. Prior to v3.0, you could change options 1-20. For v3.0, you can change options 1-7. See “Programming the Hybrid Balance Option” on page 30 and Figure 3 on page 38 for details.

New Endpoint Feature CodesThere are new feature codes (fc 342, 343, 344, and 347) for the Remote Configuration feature. This feature is under controlled introduction. See page 81 for details about these feature codes.

Page 2 Mitel® 5000 Endpoint and Voice Mail Administrator Guide – Issue 3.0, October 2008

http://edocs.mitel.com

Overview

OverviewIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Feature References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Previous Software and Hardware Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Administrator Programming Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

System Networks and Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Multicultural English References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5


OverviewIntroduction

IntroductionThis Mitel 5000 Endpoint and Voice Mail Administrator Guide provides instructions to use your administrator endpoint to perform basic user, system, and voice mail administration. For quick access to frequently used feature instructions, you can use the removable Quick Reference Guide included with this guide.

You must have access to the following administrative features to perform tasks described in this guide:

• Administrator endpoint: Endpoint designated to perform system and endpoint administrative tasks.

• Administrator mailbox: Voice mailbox designated to access and program features described in this guide.

The system administrator assigns the administrator endpoint and administrator voice mailbox in the Mitel 5000 Database (DB) Programming application. See “Administrator Types” below.

For ease of use, when programming administrator features and to manage system alarm messages, Mitel recommends using a display endpoint, such as the Model 8660 IP endpoint, the Model 8560 digital endpoint, or the Model 5340 IP endpoint. You cannot use a single line (analog) endpoint as an administrator endpoint. See “Endpoint Feature Button Differences” on page 9 for more details about these endpoints.

Administrator TypesThe following administrator types are referenced in this guide:

• Endpoint and voice mail administrator (the audience for this guide): Uses the administrator endpoint to perform various administrative functions such as changing system modes, managing alarms, programming basic endpoint administration, and performing end-user level voice mail administration.

• System administrator: Uses the Mitel 5000 DB Programming application to configure all phone system and voice mail features for your organization. Your system administrator may be onsite, or you may rely on your local provider (the company that installed your phone system and now services it) for system administration. All sales, service, and technical support are handled at the local level by your authorized Mitel provider. If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel Web site (www.mitel.com) to locate a nearby office.

• Network administrator: Maintains the network and performs network-related tasks.

Additional ReferencesRefer to the following references for additional information.

Feature ReferencesThe administrator endpoint functions as both a standard system endpoint and an administrator endpoint. However, because this guide describes features that are programmed from the administrator endpoint only, refer to the appropriate endpoint and voice mail user guides for detailed feature descriptions and end-user instructions.




OverviewPrevious Software and Hardware Versions

Previous Software and Hardware VersionsThis guide provides instructions for Mitel 5000 Network Communications Solutions v3.0 software. You may find that some features referenced in this guide do not apply to your system. For more information, refer to the hardware or software manuals for your product or software version. Contact your local authorized Mitel provider (the company that installed your phone system and now services it) for more information. If you do not have the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel Web site (www.mitel.com) to locate a nearby office.

Administrator Programming Planning Sheets You can use the programming planning sheets to help you plan your site system and voice mail programming requirements. For programming planning sheets and default system feature codes, see the “Reference” chapter beginning on page 63.

System Networks and NodesTwo or more Mitel 5000 systems can be connected to form a network, providing a seamless interface between the systems. For example, an Mitel 5000 system in Phoenix, Arizona can be connected to another Mitel 5000 system in Tampa, Florida. System users can place calls across the network to other extensions as if they were in the same building. However, each system can have its own time settings, call configurations, System Speed-Dial contacts, and so on.

In this guide, all references to a network mean two or more connected systems. Each system in a network is called a node.

The maximum capacities for networking appear in Table 1.

Multicultural English ReferencesThis guide is intended for audiences in the United States (U.S.) and in the Mitel European market, which includes the United Kingdom (U.K.). Because of this dual support, dual references are made to industry features, standards, and jargon, as appropriate throughout the document. For the purposes of this administrator guide, British English terms are assumed to apply to other English-speaking European cultures, as well.

For example, the U.S. telecom industry refers to an audio communication line between a public switching system and a private switching system as a “central office (CO) trunk.” In the U.K., this same type of line is called a “local exchange trunk.”

This guide does not make a distinction between American English and British English spellings of common words. Only American English spellings appear in this manual. For example, the word “analog” is not spelled as “analogue.”

Table 1. System Network Capacities

Network Node or Device Capacity

System Nodes per network 99

Local devices per node 3041

1. The maximum number of endpoints and trunks that can be installed is limitedby the number of voice channels and system memory resources available.

Off-node devices per node 10,0002

2. Depends on system licensing.

Devices per network 40,000





Endpoint and System AdministrationIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Endpoint Feature Button Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Dialpad Character Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Single-Node and Network (Multi-Node) Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10System Day and Night Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Setting a Single-Node System in Day or Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Selecting Nodes for Day or Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Setting the System Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Synchronizing Network Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

System Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Station (Endpoint) Programming Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Enabling or Disabling Other Endpoints as Administrator Endpoints . . . . . . . . . . . . . . . . . . . . . 14Enabling or Disabling Attendant Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Programming Extension User Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Programming Endpoint Toll Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

System Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Entering an Administrator Endpoint Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Changing Do-Not-Disturb (DND) Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Changing Default Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Changing Endpoint Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Swapping Endpoint Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Individual Trunk Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Programming the Trunk Answer Supervision Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Programming Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Programming the Hybrid Balance Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Programming DTMF or Dial Pulse Signalling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Programming Trunk Group Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Programming the Busy Trunk Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33



Trunk Group Programming Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Programming Trunk Group Day or Night Answer Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Programming Trunk Group Day or Night Ring-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Programming Trunk Group Toll Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Programming Trunk Group Trunk Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

System and Network Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Viewing System Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Viewing Network Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Clearing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Using the Alarm Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Enabling or Disabling the Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Resetting the Internal Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Network Group Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Running Network Group Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Seizing a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

History Freezes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Freezing or Unfreezing the System History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Freezing or Unfreezing the Network History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48


Endpoint and System AdministrationIntroduction

IntroductionYou can use the administrator endpoint for several simple system administrative tasks. You may notice some feature differences between the endpoint types, as described below. Use a Model 8560, 8660, or 5340 endpoint to administer the system.

Endpoint Feature Button Differences Table 2 describes differences between the Model 8560, 8660, 8662, and 5340 endpoints when using feature buttons to enter dialpad characters or activate features. For ease of use, this guide refers to buttons in procedures by name instead of the icon designation. For example, a procedure may refer to the Backspace button, which can be either the (Mute) button (Models 8560, 8660, and 8662) or the (Hold) button (Model 5340). Refer to the appropriate endpoint user guide for detailed endpoint feature descriptions.

Dialpad Character DescriptionsTable 3 shows dialpad character descriptions. When entering dialpad characters:

• To switch from Alpha Mode to Numeric Mode, press the Message button (button designation depends on endpoint type) or the USE ALPHA MODE/USE NUMERIC MODE menu button. The Message button and lamp button are lit in Alpha Mode. They are off in Numeric Mode.

• In Numeric Mode, you can press # for a hyphen (-) or * for a colon (:).

Table 2. Model 8560, 8660, 8662, and 5340 Endpoint Button Differences

Button as Referenced in Procedures Model 8560, 8660 and 8662 Model 5340

Backspace: Moves the cursor to the previous position when entering characters.

(Mute) (Hold)

Forward: Moves the cursor to the next position when entering characters.

(Forward) (Transfer)

Special: Sometimes required to enter feature codes. (Special) (Special)

MUTE

MUTE

FWD

Table 3. Alphanumeric Equivalents for Dialpad Programming

Number of Times Button is Pressed

1 2 3 4 5 6 7 8 9 10 11

Button English/Spanish Characters Japanese (Katakana) Characters1

1. Japanese characters are supported on Inter-Tel Protocol (ITP) Mode display endpoints only, and only if the Multilingual feature is enabled and Japanese is installed as the sec-ondary language.

1 - & ( ) 1 A I U E O a

2 A B C ’ 2 KA KI KU KE KO i

3 D E F ! 3 SA SHI SU SE SO u

4 G H I * 4 TA CHI TSU TE TO e

5 J K L # 5 NA NI NU NE NO o

6 M N O ñ 6 HA HI FU HE HO tsu

7 P Q R S 7 MA MI MU ME MO ya

8 T U V ? 8 YA YU YO . , yu

9 W X Y Z 9 RA RI RU RE RO yo

0 @ : . , 0 WA WO N pa ba long


Endpoint and System AdministrationSingle-Node and Network (Multi-Node) Configurations

Single-Node and Network (Multi-Node) ConfigurationsYour system may be a stand-alone system (single node) or it may be connected to more than one node as a network (multi-node). In some cases, you can use the administrator endpoint to configure network node features. See “System Networks and Nodes” on page 5 for more information.

System Day and Night ModesDay or Night Mode determines a system trunk access, toll restriction, emergency outgoing access, and related features for all endpoints on a node. Active calls are not affected when you switch to Day or Night Mode.

Setting a Single-Node System in Day or Night ModeYou can set the local node in Day or Night Mode.

To set the Day or Night Mode status for a single-node:

Dial 9860. NIGHT MODE IS ON (or OFF) appears followed by THE SYSTEM IS IN NIGHT MODE, if the system is in Night Mode. If the system is in Day Mode, the display returns to the idle state.

Selecting Nodes for Day or Night ModeYou can select system nodes for Day or Night Mode.

To turn on Night Mode for a specific node:

1. Dial 9861. ENABLE NIGHT MODE ON NODE appears.

2. Enter the node number (01–99), or enter 00 to select all nodes (00 can also be used for a single-node configuration). ENABLED NETWORK NIGHT MODE appears followed by THE SYSTEM (or NODE <number>) IS IN NIGHT MODE.

To turn on Day Mode for a specific node:

1. Dial 9862. ENABLE DAY MODE ON NODE appears.

2. When prompted, enter the node number (01–99). To select all nodes or for a single-node configuration, enter 00. ENABLED NETWORK DAY MODE appears. The display then returns to the idle state.


Endpoint and System AdministrationSystem Date and Time

System Date and TimeYou can reset the system time or date when it is necessary, for example, when the system is defaulted or for daylight-savings time. The date and time are shown on all display endpoints and Station Message Detail Recording (SMDR) reports, which record call activity data.

If enabled in DB Programming, the Mitel 5000 supports Automatic Daylight Savings Time (British Summer Time, in Europe). If Network Time Protocol (NTP) is enabled for your system, the network date and time automatically synchronize daily at 12:15 A.M. with an identified atomic clock. Contact your system administrator for more information.

Setting the System Date and TimeYou can change the date and time for an individual node or the entire network.

To set the system date and time:

1. Dial 9800 (single node) or 9810 (multi-node). The programmed date appears.

If you do not need to change the date, press # or the ACCEPT menu button to skip to the TIME <programmed time> prompt, and then go to step 3.

2. Use the dialpad buttons to enter the month, day, and year. For example, enter 020308 for February 3, 2008. The day of the week is automatically calculated and set by the system when the date is entered. When finished, the displays shows the current time. If you entered the date incorrectly, INVALID DATE appears, and you are prompted to enter a new date.

If you do not need to change the time, press # or the ACCEPT menu button twice to exit. SYSTEM DATE AND TIME UPDATED appears.

3. Use the dialpad buttons to enter the time in hours and minutes. For example, enter 0900 for 9:00. If you entered the time incorrectly, INVALID TIME appears and you are prompted to enter a new time.

4. If the system is set for 12-hour display format, SELECT AM OR PM (AM=1 PM=2) appears. Press 1 (or the AM menu button) for A.M. or press 2 (or the PM menu button) for P.M. SYSTEM DATE AND TIME UPDATED appears. (If you press any button other than 1 or 2, INVALID TIME appears, and you are prompted to enter a new time.)

NOTES

At any time, you can press * to return to the previous menu, or press the Speaker button to exit programming and cancel any unsaved changes.

The Japanese language is not supported on Mitel 5000-series endpoints.

For the Japanese language, enter the date as year, month, day. For example, 080203 for February 3, 2008. Also, time prompts are reversed, and you set AM or PM before the hour and minutes.


Endpoint and System AdministrationSynchronizing Network Times

Synchronizing Network TimesYou can synchronize the minutes past the hour across a network configuration without changing the hour. This is useful when nodes are in different time zones. If a node time is off by more than 30 minutes, synchronizing the minutes may cause the hour to change. Also, network time is automatically synchronized every day at 12:30 A.M. (00:30), using the time setting on the lowest node number.

To synchronize the clocks in all nodes in the network:

Dial 9811. NETWORK TIME SYNCHRONIZED appears.

NOTEIf enabled, an NTP synchronization overrides the Mitel 5000 system synchronization on any node that has NTP enabled (see “System Date and Time” above). Contact your system administrator for more information.


Endpoint and System AdministrationSystem Speed Dial

System Speed DialYou can program System Speed Dial numbers. Any system user can then use the System Speed Dial feature to dial the programmed numbers.

System Speed Dial numbers can include hookflashes or pauses for dialing a series of numbers. For example, a Speed Dial number can contain a pause, an access code, and a phone number.

To program or change System Speed Dial numbers and names:

1. Dial 9801. PROGRAM SYS SPD # (000-999) appears.

2. Enter the Speed Dial location code (000–999). ENTER NAME <current name> appears.

3. Do one of the following:

• Enter the name (or leave the existing name).

• Press the CLEAR menu button or the backspace button (see page 9) repeatedly to erase the current name and leave it blank.

4. Press # or the ACCEPT menu button. ENTER NUMBER appears.

5. Enter the number, up to 48 digits, using one of the following methods:

• Press the REDIAL menu button to enter the last external number dialed or saved.

• Use the dialpad to manually enter the number. If you make a mistake, you can press the backspace button (see page 9) to move the cursor backward and delete the last characters entered.

6. Press # or the ACCEPT menu button to save the number. You hear a single progress tone when the number is accepted. SYS SPD BIN # <number> UPDATED appears.

To delete System Speed Dial names or numbers:

1. Dial 9801. PROGRAM SYS SPD # (000–999) appears.

2. Enter the Speed Dial location code (000–999). ENTER NAME <current name> appears.

3. Press the CLEAR menu button or the backspace button (see page 9) repeatedly until the name is deleted, and then press # or the ACCEPT menu button. ENTER NUMBER appears.

4. Press the backspace button (see page 9) repeatedly until the number is deleted.

5. Press # or the ACCEPT menu button to exit. SYS SPD BIN # <number> UPDATED appears.

NOTE At any time, you can press * to return to the previous menu, or press the Speaker button to exit the programming session and cancel any unsaved changes.

NOTES

You can press the Special button (see page 9) once for an asterisk (*), twice for a pound (#), three times for a hookflash (F), or four times for a pause (P).

To use Private Branch Exchange (PBX) trunks in Speed Dial numbers, enter the other system trunk access codes followed by a pause. The lengths of the hookflash and the pause are determined by the programmable Central Office (CO) Hookflash and Pause Digit timers.


Endpoint and System AdministrationStation (Endpoint) Programming Options

Station (Endpoint) Programming Options

The following sections describe station (endpoint) options that you can program with the administrator endpoint:

• “Enabling or Disabling Other Endpoints as Administrator Endpoints” below

• “Enabling or Disabling Attendant Endpoints” on page 15

• “Programming Extension User Names” on page 16

• “Programming Endpoint Toll Restrictions” on page 17

See Figure 1 on page 20 for the Database Option flowchart.

Enabling or Disabling Other Endpoints as Administrator EndpointsYou can enable or disable other endpoints as additional administrator endpoints. However, you cannot use the administrator endpoint to disable itself.

To enable or disable administrator endpoints:

1. Dial 9932 (9132 in Europe). If a password is required (see page 21), ENTER PASSWORD appears (otherwise, go to step 3).

2. Enter the password, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3. Press 1 or the STATION menu button. ENTER STATION EXTENSION appears.

4. Enter the extension number, or enter a partial extension number, and then press # or the ACCEPT menu button. The extension information that best matches the partial number appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to scroll through entries.

5. Press # or the ACCEPT menu button to accept the entry.

6. Press 1 or the STATION FLAGS menu button. ADMINISTRATOR (ON = 1 OFF = 2) appears.

7. Press 1 or the ON menu button to enable the endpoint as an administrator endpoint, or press 2 or the OFF menu button to disable the endpoint as an administrator endpoint.

8. Press # or the ACCEPT menu button. DATABASE UPDATED appears.

9. When you are finished with all programming, press the Speaker button or # repeatedly to exit the programming session.

NOTE

Because the following programming changes are saved in the system database, you cannot make changes if the Mitel 5000 DB Programming application is open. If you try to make changes, DATABASE IN USE BY OTHER APPLICATIONS appears. The application must be closed before you can use the administrator endpoint to make changes. Contact your system administrator for more information.



Endpoint and System AdministrationEnabling or Disabling Attendant Endpoints

Enabling or Disabling Attendant EndpointsYou can enable or disable other endpoints as Attendant endpoints. Attendant endpoints can be called by dialing 0 at the endpoints they serve. Usually, they are also programmed to provide these services:

• Central operators for incoming calls

• Message centers

• Recall endpoints for unanswered calls

To enable or disable Attendant endpoints:






6. Press 2 or the STATION INFO menu button. ENTER STN INFO OPTION (1-2) appears.

7. Press 1 or the ATTENDANT menu button. ENTER ATTENDANT EXTENSION appears.

8. Enter the extension of the endpoint to be assigned as an Attendant. When the display shows the circuit information, press # again to return to the ENTER STATION INFO OPTION prompt. If necessary, repeat steps 7 and 8 for additional Attendant endpoints.



NOTEIf NO ATTENDANTS PROGRAMMED appears, attendants must be programmed in DB Programming before you can assign other stations as attendants. If applicable, contact your system administrator for assistance.


Endpoint and System AdministrationProgramming Extension User Names

Programming Extension User NamesYou can assign user names (the name shown on the display) to other system endpoints. You can also change existing user names.

To program user names:





5. Press # or the ACCEPT menu button to accept the entry. ENTER STATION OPTION (1 - 3) appears.

6. Press 2 or the STATION INFO menu button. ENTER STATION INFO OPTION (1 - 2) appears.

7. Press 2 or the USERNAME menu button. ENTER USERNAME appears.

8. Enter the user name (up to 10 characters) using the dialpad buttons. See “Dialpad Character Descriptions” on page 9 for dialpad character descriptions.

9. Press # or the ACCEPT menu button. DATABASE UPDATED appears.




Endpoint and System AdministrationProgramming Endpoint Toll Restrictions

Programming Endpoint Toll Restrictions You can program toll restriction classes of service (COS) for specific system endpoints. A COS restricts or allows certain digit patterns when external phone numbers are dialed. COS options are programmed individually for endpoints, voice processing system applications, and trunk groups. Separate COS designations are available for Day and Night Modes. An endpoint or trunk group can have a combination of COS restrictions. See page 19 for instructions.

Table 4 below and Table 5 on page 18 describe default U.S. and European COS values.

NOTES

System Speed Dial numbers can be programmed to bypass COS restrictions on a system-wide basis. If the option is not enabled, all System Speed Dial numbers are subject to toll restriction.

Because conditions may exist when critical or life-threatening situations need to be reported, the Emergency Call access code (911 U.S. or 999/112 Europe) overrides all toll restrictions and trunk access programming.

Table 4. Default U.S. Class of Service Values

COS Name Restriction

01 ARS Only This is an endpoint class of service only. It is not used for trunk groups. Also, the Automatic Route Selection (ARS) feature, which is standard on the Mitel 5000 platform, is required. Calls can only be placed using the ARS feature. The user hears reorder tones when attempting to place a call using any other method. A restricted user can still select individual trunks if the trunks are designated as “exempt from ARS Only,” or if they were transferred, were placed on hold, or are recalling or ringing. Trunk restriction determines which trunks in the ARS route group can be selected by the endpoint or application.

02 Deny Area/Office

This restriction is divided into eight user groups to allow the use of varying area/office code restriction tables. This is useful for reducing restrictions for some of the endpoints, applications, or trunk groups while increasing restrictions for others. Each endpoint, application, and trunk group is assigned a day mode and a night mode user group in DB Programming. Within each user group, area codes can be designated as restricted, allowed, or extended. Restricting an area code prevents users from placing calls to that area code. Allowing an area code allows all office codes within that area code. Designating an area code as extended allows the programmer to determine which office codes (up to 800) are allowed or restricted within that area code.

03 DenyOperator

Calls to operator numbers are restricted.

04 Deny Toll Access

Calls to numbers containing a toll string (defaults to 1) are restricted.

05 Deny International

Calls to international numbers are restricted.

06 Deny Equal Access

Calls that begin with equal access digits (10XXX or 101XXXX) are restricted.

07 Deny Local Calls

Calls to local numbers are restricted.

08 Denied Numbers

Calls to programmed “denied” numbers (defaults to 1900NXXXXXX+ and 976XXXX+) are restricted.

09 Allowed Numbers

Calls to programmed “allowed” numbers (defaults to 1800NXXXXXX+) are allowed, even if number also matches a dial pattern in a restricted class of service that is assigned to the endpoint, application, or trunk group being used.

COS designations 01 to 09 have default values. COS designations (10 to 16) do not have default values and are blank. All COSs are programmable. Each may be specified as an “allowed” or “denied” class of service, dialing patterns can be programmed for each, and each can be assigned to endpoints and trunk groups as needed.



Table 5. Default European Class of Service Values

COS Name Restriction

01 ARS Only This is an endpoint class of service only. It is not used for trunk groups. Also, the Automatic Route Selection (ARS) feature, which is standard on the Mitel 5000 platform, is required. Calls can only be placed using the ARS feature. The user hears reorder tones when attempting to place a call using any other method. A restricted user can still select individual trunks if the trunks are designated as “exempt from ARS Only,” or if they were transferred, were placed on hold, or are recalling or ringing. Trunk restriction determines which trunks in the ARS route group can be selected by the endpoint or application.

02 DenyOperator

Calls to operator numbers are restricted.

03 Deny Toll Access

Calls to numbers containing a toll string (TN+, TE, 010+, and T1+) are restricted.

04 Deny International

Calls to international numbers (I+) are restricted.

05 Deny Local Calls

Calls to local numbers (N+) are restricted.

06 Denied Numbers

Calls to programmed “denied” numbers (0891+ and 0898+) are restricted.

07 Allowed Numbers

Calls to programmed “allowed” numbers (0345+, 0500+, 0645+, and 0800+) are allowed, even if number also matches a dial pattern in a restricted class of service that is assigned to the endpoint, application, or trunk group being used.

Calls are restricted only if the dialed patterns match the denied pattern exactly. COS designations 01–07 have default values. COS designations 10–16 do not have default values and are blank. All of the classes of service are programmable. Each may be specified as an “allowed” or “denied” class of service, dialing patterns can be programmed for each, and each can be assigned to endpoints and trunk groups as needed.



To program toll restrictions for specific endpoints:





5. Press # or the ACCEPT menu button to accept the entry. ENTER STATION OPTION (1 - 3) appears.

6. Press 3 or the TOLL RESTRICTION menu button. TOLL RESTRICTION OPTION (1 - 2) appears.


• Press 1 or the COS DAY menu button for day mode.

• Press 2 or the COS NIGHT menu button for night mode.

SET DAY (or NIGHT) COS XX appears. If this is not the COS you want to program, use the Volume buttons or the NEXT and PREVIOUS menu buttons to scroll to through the options. See Table 4 on page 17 (U.S.) or Table 5 on page 18 (Europe) for COS descriptions.

8. When the display shows the correct COS, press 1 or the ON menu button to enable the toll restriction, or press 2 or the OFF menu button to disable it.

9. Press # or the ACCEPT menu button to save the COS programming. DATABASE UPDATED appears followed by the TOLL RESTRICTION OPTION menu.

10. Repeat steps 6 through 8 as necessary to program additional toll restrictions.





Figure 1. Station Programming FlowchartEnter Program Databasefeature code 9932 (9132)

Press 1 or STATION menu button

ENTER DATABASE OPTION

ENTER STATION EXTENSION

Type the extension number, and then press #.

ENTER STATION OPTION

Press 2 or STATION INFOmenu button

STATION INFO OPTION

Press 3 or TOLL RESTRICTIONmenu button

TOLL RESTRICTION OPTION

Press 1 or STATION FLAGSmenu button

Select flag to program

Press 1 orATTENDANTmenu button

Press 2 orUSERNAMEmenu button

Enternew

usernameextension

EnterAttendant

Press 1 orON menu button

to enable

Press 2 orOFF menu button

to disable

Press 1 or COSDAY menu button

for day mode

Press 2 or COSNIGHT menu button

for night mode

SET DAY/NIGHT COS XX

If necessary, select COS number

Press 1 orON menu buttonto enable COS

If wanted, select another COS

to program by scrolling

Press 2 orOFF menu button

to disable COS

number to program by scrolling

YOUR INPUT

ENDOINT DISPLAYS

At any time, you can press * to return to the pre-vious menu, or press the Speaker button to exitprogramming and cancel any unsaved changes.

Press # or the ACCEPT menu button to savechanges.

INFORMATION IN THIS CHART IS SHOWN ASFOLLOWS:


Endpoint and System AdministrationSystem Programming Options

System Programming OptionsThe following sections describe system options that you can program with the administrator endpoint:

• “Entering an Administrator Endpoint Password” below

• “Changing Do-Not-Disturb (DND) Messages” on page 22

• “Changing Default Reminder Messages” on page 23

• “Changing Endpoint Extension Numbers” on page 24

• “Swapping Endpoint Extension Numbers” on page 25

See Figure 2 on page 26 for the System Database flowchart.

Entering an Administrator Endpoint Password Because several of the features described in this guide are accessed and configured in the system database, you should use a password to prevent unauthorized access.

You cannot use your administrator endpoint to assign passwords to other administrator endpoints. Passwords must be assigned at the administrator endpoint where the password is used.

To enter an administrator endpoint password:

1. Dial 9932 (9132 in Europe).

2. Press 2 or the SYSTEM menu button. ENTER SYSTEM OPTION (1 - 4) appears.

3. Press 2 or the PASSWORD menu button. CHANGE PASSWORD TO appears.


• Enter a password (1 to 8 digits), and then press #.

• Press # to erase the password and leave it blank.

VERIFY PASSWORD appears.

5. Enter the password exactly as you did in step 4 above followed by #. DATABASE UPDATED appears followed by the ENTER SYSTEM OPTION (1 - 4) menu. If you hear reorder/fast-busy tones and see an error message, the passwords did not match and you must start over at the CHANGE PASSWORD prompt.




Endpoint and System AdministrationChanging Do-Not-Disturb (DND) Messages

Changing Do-Not-Disturb (DND) Messages You can delete or change the default DND messages. An endpoint in DND halts all pages, incoming intercom calls, camped-on calls, and transferred calls to that endpoint. Queue callbacks, recalls, and direct ring-in calls are not blocked. Another user calling the endpoint while it is in DND hears a repeating signal of four fast tones and a pause. Display endpoints show the DND message. The caller cannot camp on, but can queue or leave a station message at the endpoint.

In a network, each node has a list of DND messages that can be used only on that node. For reference, you can view default DND messages and record new messages in Table 12 on page 68. Refer to the appropriate endpoint user guide for more information about using DND Messages.

To program DND messages:




4. Press 1 or the DND MESSAGES menu button. SELECT DND MESSAGE # (01 - 20) appears.


• Enter a message number, and then press #.

• Press the SCROLL menu button, and then use the Volume buttons or the NEXT and PREVIOUS menu buttons to scroll through the options.

6. When the display shows the message that you want to change, enter the 1- to 16-character new message (you do not have to select the message). See “Dialpad Character Descriptions” on page 9 for dialpad character descriptions.

7. Press # or the ACCEPT menu button. <Message> SCROLL OR EDIT appears.

8. Press # or the ACCEPT menu button again. SELECT DND MESSAGE # (01 - 20) appears. To program another message, scroll to the message you want and repeat steps 6 and 7. After programming all messages, press # while the display shows SELECT DND MESSAGE # (01 - 20). DATABASE UPDATED appears followed by ENTER SYSTEM OPTION (1 - 4).


NOTES

When using primary and secondary languages, the system has default DND messages in both languages. When changing DND messages, you should keep the meanings for the messages in both lists the same. For example, if you change the primary language DND message “02” to “PAGE ME,” program a similar message for message “02” in the secondary language.

You must use a Model 8660/8662 six-line display endpoint to reprogram messages that use Katakana (Japanese) characters. The Japanese language is not supported on the 5000-series endpoints.


NOTE You must return to the ENTER SYSTEM OPTION (1 - 4) menu to save DND message changes.


Endpoint and System AdministrationChanging Default Reminder Messages

Changing Default Reminder Messages You can delete or change the default Reminder Messages. Reminder messages are set to signal an endpoint at a specified time. The user can select one of 20 different messages and set the reminder time up to 24 hours in advance.

In a network, each node has a list of Reminder Messages that can be used only on that node. For reference, you can view default Reminder Messages or record new messages in the table on Table 13 on page 69. Refer to the appropriate endpoint user guide for more information about using Reminder Messages.

To change default Reminder Messages:




4. Press 3 or the REMINDER MSGS menu button. SELECT REMINDER MSG # (1 - 20) appears.


• Enter a message number, and then press #.

• Press the SCROLL menu button, and then use the Volume buttons or the NEXT and PREVIOUS menu buttons to scroll through the options.

6. When the display shows the message that you want to change, enter the 1- to 16-character new message (you do not have to select the message). See “Dialpad Character Descriptions” on page 9 for dialpad character descriptions.

7. Press # or the ACCEPT menu button. <Message> SCROLL OR EDIT appears.

8. Press # or the ACCEPT menu button again. SELECT REMINDER MESSAGE # (01 - 20) appears. To program another message, scroll to the message you want and repeat steps 6 and 7. After programming all messages, press # while the display shows SELECT REMINDER MESSAGE # (01 - 20). DATABASE UPDATED appears followed by ENTER SYSTEM OPTION (1 - 4).


NOTES

When using primary and secondary languages, the system has default Reminder messages in both languages. When changing Reminder messages, you should keep the meanings for the messages in both lists the same. For example, if you change the primary language DND message “02” to “Go to Airport,” program a similar message for message “02” in the secondary language.

You must use a Model 8660/8662 six-line display endpoint to reprogram messages that use Katakana (Japanese) characters. The Japanese language is not supported on the 5000-series endpoints.


NOTE You must return to the ENTER SYSTEM OPTION (1 - 4) menu to save Reminder Message changes.


Endpoint and System AdministrationChanging Endpoint Extension Numbers

Changing Endpoint Extension NumbersYou can change the extension number for any system endpoint. The new extension number cannot be the same as an existing number.

To change an endpoint extension number:




4. Press 4 or the STN EXTENSION menu button. ENTER SYS STN OPTION (1 - 2) appears.

5. Press 1 or the CHANGE EXT menu button. ENTER STATION EXTENSION appears.



After you select an extension, CHANGE <extension> TO EXTENSION appears.

8. Enter the new extension number for the endpoint, and then press # or the ACCEPT menu button to accept the entry. UPDATING DATABASE appears for approximately four seconds followed by DATABASE UPDATED.



NOTEIf you entered an extension number that is already assigned, CONFLICTING EXTENSION appears. After ENTER STATION EXTENSION appears, enter another extension number.


Endpoint and System AdministrationSwapping Endpoint Extension Numbers

Swapping Endpoint Extension NumbersAn endpoint extension number can be reassigned to (swapped with) another endpoint. To swap extensions, the two affected endpoints must meet the following criteria:

• Both endpoints (and the administrator endpoint) must reside on the same node.

• Both endpoints must be the same type. For example, if you are swapping a Model 8662 ITP Mode endpoint extension number with another system extension number, the other extension number must be assigned to another ITP Mode Model 8662. This applies to all device types.

• Neither device can be the administrator endpoint performing the swap.

To swap endpoint extension numbers:




4. Press 4 or the STN EXTENSION menu button.

5. Press 2 or SWAP EXTS. ENTER STATION EXTENSION appears.


7. Press # or the ACCEPT menu button to accept the entry. SWAP <extension> WITH EXTENSION appears.

8. Enter the second extension number to be swapped. DATABASE UPDATED appears.

9. After ENTER SYSTEM OPTION (1 - 4) appears, press # again to exit to the ENTER DATABASE OPTION menu.



NOTECONFLICTING EXTENSION appears if the entered extension is the administrator endpoint performing the swap, the same extension number as the target endpoint, or the wrong device type.


Endpoint and System AdministrationSwapping Endpoint Extension Numbers

Figure 2. System Database Programming Flowchart

Enter the extensionnumber of the end-point to be changed

Enter Program Databasefeature code 9932 (9132)

Press 2 or SYSTEM menu button


Press 2 orPASSWORDmenu button

Enter the newmessage using alpha

or numeric mode

ENTER SYSTEM OPTION

Enter messagenumber or selectDND message to

Press 1 orDND MESSAGES

menu button

Press 4 orSTN EXTENSIONS

menu button

Press 1 orCHANGE EXTmenu button

SELECT DND

If wanted, selectanother message

(DND message)SCROLL OR EDIT

Enter the new

CHANGE

VERIFY

Enter the newmessage using alpha

or numeric mode

Enter messagenumber or select

message to program

SELECT

If wanted, selectanother message

(Reminder message)SCROLL OR EDIT

Enter the newextension number

and press #

ENTER STATION

CHANGE (number)SCROLL OR EDIT

Enter 0–8 digitpassword and

password again

EXTENSION

MESSAGE

program by scrolling

and press #

to program

PASSWORD

press #

PASSWORD

and press #

REMINDER MSG

by scrolling

and press #

to programfor the endpoint

Enter the extensionnumber of the second

and press #

Enter the extension

ENTER STATION

SWAP (extension)WITH EXTENSION

EXTENSION

number of the firstendpoint to be swapped

endpoint to be swapped

Press 2 orSWAP EXTSmenu button

Press 3 orREMINDER MSGS

menu button

and press #

YOUR INPUT

ENDPOINT DISPLAYS

At any time, you can press * to return to the pre-vious menu, or press the Speaker button to exitprogramming and cancel any unsaved changes.

Press # or the ACCEPT menu button to savechanges.

INFORMATION IN THIS CHART IS SHOWN ASFOLLOWS:


Endpoint and System AdministrationIndividual Trunk Programming Options

Individual Trunk Programming OptionsYou can program the following individual trunk options:

• “Programming the Trunk Answer Supervision Type” below

• “Programming Caller ID” on page 29

• “Programming the Hybrid Balance Option” on page 30

• “Programming DTMF or Dial Pulse Signalling” on page 31

• “Programming Trunk Group Assignments” on page 32

• “Programming the Busy Trunk Option” on page 33

See Figure 3 on page 38 for the Trunk Database flowchart.

Programming the Trunk Answer Supervision TypeAnswer Supervision determines whether the system should consider a call valid when it receives polarity reversal from the CO, or wait for the Valid Call timer to expire. Any outside call put on hold becomes valid immediately, regardless of Answer Supervision or Valid Call timer status. There are three Answer Supervision Type options:

• Polarity Reversal: A loop reversal must be received to consider the call valid. When the first loop reversal is received, the call is made valid immediately, and the endpoint display shows the call cost. When a second loop reversal is received, the system terminates the call. If a second loop reversal is not received, the system does not terminate the call unless the inside party hangs up or loss-of-loop is received from the telephone company.

• Valid Call Timer: The call is validated after the Valid Call Timer expires. All polarity reversals received before and after the Valid Call Timer are ignored.

• Valid Call Timer with Polarity Reversal: If a loop reversal is received before the Valid Call Timer expires, the call will be made valid immediately, and the endpoint display shows call cost. When a second loop reversal is received, the system terminates the call. If a loop reversal is not received before the Valid Call Timer expires, the call is made valid by the timer. If a loop reversal is received after the timer expires, the loop reversal is ignored, but the call cost is reset. If a second loop reversal is then received, the system terminates the call. If a second loop reversal is not received, the system will not terminate the call unless the inside party hangs up or loss-of-loop is received from the telephone company.

See page 28 for programming instructions.


Endpoint and System AdministrationProgramming the Trunk Answer Supervision Type

To program the Answer Supervision Type:



3. Press 3 or the TRUNK menu button. ENTER TRUNK OPTION appears.

4. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK EXTENSION appears.



7. Press 1 or the ANS SUPERVISION menu button. ANS SUPERVISION OPTION (1 - 3) appears.

8. Select one of the following:

• Press 1 or the POLARITY-REVERSE menu button for the polarity-reversal supervision type.

• Press 2 or the VALID CALL menu button for Valid Call timer supervision.

• Press 3 or the VALID + POLARITY menu button for Valid Call timer with Polarity Reversal supervision.

9. Press # or the ACCEPT menu button to accept the entry. DATABASE UPDATED appears.




Endpoint and System AdministrationProgramming Caller ID

Programming Caller ID You can enable or disable incoming and outgoing Caller ID for individual trunks.

To program Caller ID for an individual trunk:







7. Press 2 or the CALLER ID menu button. SET CALLER ID (ON = 1 OFF = 2) appears.

8. Press 1 or the ON menu button to enable CALLER ID, or press 2 or the OFF menu button to disable it.





Endpoint and System AdministrationProgramming the Hybrid Balance Option

Programming the Hybrid Balance OptionA field technician runs a Hybrid Balance Test to ensure that analog trunks connected to the Mitel 5000 system have the best hybrid balance settings. You can change the hybrid balance setting for individual trunks.

To program the Hybrid Balance Option:







7. Press 3 or the HYBRID BALANCE menu button. HYBRID BALANCE OPTION (0 - 7) appears.

8. Enter the Hybrid Balance option (0 to 7), or use the Volume buttons or the NEXT and PREVIOUS menu buttons to scroll through entries.





Endpoint and System AdministrationProgramming DTMF or Dial Pulse Signalling

Programming DTMF or Dial Pulse SignallingYou can program trunks for dual tone multi-frequency (DTMF) or dial pulse signalling.

To program DTMF or dial pulse signalling:







7. Press 4 or the SIGNALLING menu button. ENTER SIGNALLING OPTION (1 - 2) appears.

8. Press 1 or the DTMF menu button, or press 2 or the PULSE menu button.





Endpoint and System AdministrationProgramming Trunk Group Assignments

Programming Trunk Group AssignmentsEach trunk must be assigned to a trunk group. You change the trunk group assignment for an individual trunk.

To assign a trunk to a different trunk group:







7. Press 5 or the TRUNK GROUP menu button. ENTER TRUNK GRP EXTENSION appears.

8. Enter the trunk group number, or use the Volume buttons or the NEXT and PREVIOUS menu buttons to scroll through entries.





Endpoint and System AdministrationProgramming the Busy Trunk Option

Programming the Busy Trunk OptionYou can temporarily disable a trunk from service. While it is out of service it cannot be used to place outgoing calls. However, incoming calls on analog trunks will still ring in and can be answered. Incoming calls on Integrated Services Digital Network (ISDN) trunks cannot be answered. The trunk remains out of service until the Trunk Busy Out timer expires or until you place the trunk back in service.

To program the Busy Trunk option:




4. Press 1 or the INDIVIDUAL TRUNK menu button. ENTER TRUNK GRP EXTENSION appears.



7. Press 6 or the BUSY TRUNK menu button. MARK TRUNK BUSY (ON = 1 OFF = 2) appears.

8. Press 1 or the ON menu button disable the trunk, or press 2 or the OFF menu button to enable the trunk.





Endpoint and System AdministrationTrunk Group Programming Options

Trunk Group Programming OptionsYou can program the following trunk group options:

• “Programming Trunk Group Day or Night Answer Access” below

• “Programming Trunk Group Day or Night Ring-in” on page 35

• “Programming Trunk Group Toll Restrictions” on page 36

• “Programming Trunk Group Trunk Lists” on page 37

See Figure 3 on page 38 for the Trunk Group Database flowchart.

Programming Trunk Group Day or Night Answer Access You can program separate lists for endpoints with allowed-answer access in day and night modes.

To program trunk group Day or Night Answer Access:




4. Press 2 or the TRUNK GROUP menu button. ENTER TRUNK GROUP EXTENSION appears.


6. Press # or the ACCEPT menu button to accept the entry. ENTER TRUNK GROUP OPTION (1 - 6) appears.

7. Press 1 or the ANS-ACCESS DAY menu button or press 2 or the ANS-ACCESS NIGHT menu button. ENTER STATION EXTENSION appears.



10. The extension number and a Yes/No menu are displayed. To include the endpoint in the list, press 1 or the YES menu button followed by #. To exclude the endpoint from the list, press 2 or the NO menu button followed by #. DATABASE UPDATED followed by ENTER STATION EXTENSION appears.

11. Select another extension number. Or, if you are finished programming the endpoint list, press # or the ACCEPT menu button.




Endpoint and System AdministrationProgramming Trunk Group Day or Night Ring-in

Programming Trunk Group Day or Night Ring-inYou can program separate endpoint lists with ring-in for Day and Night Modes.

To program trunk group Day or Night Ring-in:








• To program the endpoint that will have ring in for this trunk group for day mode, press 3 or the RING-IN DAY menu button.

• To program for night mode, press 4 or the RING-IN NIGHT menu button. ENTER STATION EXTENSION appears.



10. The extension number and a Yes/No menu are displayed. To include the endpoint in the list, press 1 or the YES menu button followed by #. To exclude the endpoint from the list, press 2 or the NO menu button followed by #. DATABASE UPDATED followed by ENTER STATION EXTENSION appears.





Endpoint and System AdministrationProgramming Trunk Group Toll Restrictions

Programming Trunk Group Toll RestrictionsYou can program toll restriction classes of service for the trunk groups. See “Programming Endpoint Toll Restrictions” on page 17 for more information.

To program trunk group toll restrictions:







7. Press 5 or the TOLL RESTRICTION menu button. TOLL RESTRICTION OPTION (1 - 4) appears.

8. Select one of the following toll restrictions:

• COS for day or night mode: For Day Mode, press 1 or the COS DAY menu button, or press 2 or the COS NIGHT menu button Night Mode. SET DAY (or NIGHT) COS <number> appears. If necessary, scroll to the correct COS. When the display shows the correct COS, press 1 or the ON menu button to enable the toll restriction, or press 2 or the OFF menu button to disable it. If applicable, repeat this step to program additional COS toll restrictions.

• Exempt from ARS: Press 3 or the EXEMPT FROM ARS button. EXEMPT FROM ARS appears. Press 1 or the YES menu button to enable the option, or press 2 or the NO menu button to disable it.

• Subject to toll restriction: Press 4 or the SUBJECT TO TOLL menu button. When the display shows SUBJECT TO TOLL, press 1 or the YES menu button to enable the option. Or, press 2 or the NO menu button to disable it.

9. Press # or the ACCEPT menu button to continue. DATABASE UPDATED appears.




Endpoint and System AdministrationProgramming Trunk Group Trunk Lists

Programming Trunk Group Trunk ListsYou can program a list of trunks for a trunk group.

To program trunk group trunk lists:







7. Press 6 or the TRUNK LIST menu button. ENTER TRUNK EXTENSION appears.



10. The display shows the extension number and a Yes/No menu. To include the endpoint in the list, press 1 or the YES menu button followed by #. To exclude the endpoint from the list, press 2 or the NO menu button followed by #. DATABASE UPDATED followed by ENTER TRUNK EXTENSION appears.






Figure 3. Trunk Database Programming Flowchart

Enter

feature code

Press 3 or TRUNK menu button


ENTER TRUNK OPTION

Press 1 or INDIVIDUAL TRUNK

ENTER TRUNK EXTENSION

YOUR INPUT

ENDPOINT DISPLAYS

menu buttonPress 2 or TRUNK GROUP

ENTER TRUNK GRP EXTENSION

menu button

SEE NEXT PAGEType the trunkextension number

ANS SUPERVISION OPTION

Press 1 or POLARITYREVERSE menu button

Press 2 or VALIDCALL menu button

SET CALLER ID

Press 1 or ONmenu button

Press 2 or OFFmenu button

HYBRID BALANCE OPTION

ENTER SIGNALING OPTION

Press 1 or DTMFmenu button

Press 2 or PULSEmenu button

ENTER TRUNK GRP EXTENSION

MARK TRUNK BUSY

Press 1 orANSWER SUPERVISION

menu button

Press 2 orCALLER IDmenu button

Press 3 orHYBRID BALANCE

menu button

Press 4 orSIGNALLINGmenu button

TRUNK GROUPmenu button

INDIVIDUAL TRUNK OPTION

Press 6 orTRUNK BUSYmenu button

Enter the trunk group number

Press 1 or ONmenu button

Press 2 or OFFmenu button

Press 5 or

Press 3 or VALID +POLARITY menu button

At any time, you can press* to return to the previousmenu, or press the Speak-er button to exit program-ming and cancel anyunsaved changes.

Press # or the ACCEPTmenu button to savechanges.

INFORMATION IN THISCHART IS SHOWN ASFOLLOWS:

Program Database

9932 (9132)

Enter optionnumber or selectoption to program

by scrolling



Figure 3-0. Trunk Database Programming Flowchart (Continued)

Press 1 orANS ACCESS DAY

menu button

TOLL RESTRICTIONmenu button

Press 6 orTRUNK LIST

menu button

CONTINUED FROM PREVIOUS PAGE

Enter the number of the trunk groupto be programmed

Press 1 or YES Press 2 or NO

Press 2 orANS ACCESS NIGHT

menu button

Press 3 orRING-IN DAY

menu button

Press 4 orRING-IN NIGHT

menu button

TOLL RESTRICTION OPTION

Press 1 or COSDAY menu button

Press 2 or COSNIGHT menu button

Press 3 or EXEMPTFROM ARS menu button

Press 4 or SUBJECTTO TOLL menu button

SET DAY/NIGHT COS XX

If necessary, select COS numberto program by scrolling

Press 1 or ON Press 2 or OFF

EXEMPT FROM ARS


SUBJECT TO TOLL


ENTER TRUNK EXTENSION

Type the trunk number


(Extension number) YES/NO

Press 5 or

ENTER ENDPOINT EXTENSION

Type the extension number

(Extension number) YES/NO

menu button menu button

menu button menu button menu button menu button



TRUNK GROUP OPTION


Endpoint and System AdministrationSystem and Network Alarms

System and Network AlarmsTo allow one administrator to monitor multiple nodes, the system provides both system alarms and network-wide alarms. See Table 7 on page 42 for the complete list of system alarms.

Viewing System AlarmsThe system Alarm Reporting feature detects equipment failures. If there is a system failure that affects service, a major alarm appears at all affected endpoints.

When a minor equipment failure occurs, a minor alarm is generated and appears on the primary attendant’s display and, if enabled, at administrator endpoints. If enabled in the Message Print programming, the alarm also appears in the error/message report.

Alarms 1–99 indicate problems that can be corrected without calling service personnel. Alarms 100–199 (telephone system) and 200–299 (voice processing system) require attention from service personnel. When a Voice Mail alarm is in effect, the telephone system may be functioning properly, but the voice processing system may be inoperative.

Viewing Network AlarmsEach node has two flags that determine whether the node broadcasts or receives network-wide alarms.

• Send Network Alarms flag: Determines whether a node broadcasts alarms that occur on that node to the rest of the network.

• Receive Network Alarms flag: Determines whether the node receives and displays alarms sent by other nodes in the network.

To differentiate between network-wide and local alarms, network-wide alarms appear on administrator endpoints preceded by NET ALARM, and local system alarms are preceded with SYS ALARM. Network-wide alarms will override system alarms on an administrator endpoint. On remote nodes, network-wide alarms will indicate the name of the node on which the alarm occurred. The node name is obtained from the username in DB Programming, if one is entered. Otherwise, only the node number appears.

To respond to a minor alarm:

1. When a minor alarm indication appears, write down the alarm information.

2. While on-hook, clear the alarm as described in “Clearing Alarms” on page 41. SYSTEM (or NETWORK) ALARM CLEARED appears.

3. Take the appropriate action as indicated in Table 7 on page 42.


Endpoint and System AdministrationClearing Alarms

To respond to a major alarm:

Take the action defined in Table 6 below.

A major alarm message, MAJOR ALARM, appears on all display endpoints in the event of a system-wide failure. The warning might also appear on a single endpoint if the endpoint or its cabling is defective. Because they indicate that all or part of the system is inoperative, major alarms require immediate attention from service personnel.

Clearing AlarmsYou can clear a network-wide alarm on the local node only or on every node in the network. To clear an alarm, you can use either the administrator feature codes or menu buttons.

To use the feature codes to clear alarms:

Dial one of the following feature codes to clear the alarm:

• Clear Network Alarm (9851): This feature code clears network-wide alarms on every node in the network, but it does not affect system alarms. The Clear Network Alarm feature code may be entered on any node in the network, but the Send Network Alarms flag must be set for you to clear alarms on other nodes in the network.

• Clear System Alarm (9850): This feature code clears all local and network-wide system alarm displays on your node.

After you enter the feature code, SYSTEM (or NETWORK) ALARM CLEARED appears, and the highest priority alarm is cleared. If applicable, enter the feature code again to clear the next alarm in the queue (only one alarm is cleared at a time). See “Using the Alarm Queue” on page 44 for more information.

To use menu buttons to clear alarms:

Do one of the following:

• Press the CLEAR ALARM menu button to clear the currently displayed alarm. SYSTEM (or NETWORK) ALARM CLEARED appears, and the display shows the next highest priority, if applicable. If there are no more alarms, the display returns to the idle menu.

• Press the CLEAR ALL ALARMS menu button to clear all alarms. ALL ALARMS CLEARED appears, and the display returns to the idle menu.

Table 6. Priority of Alarms by Type

Alarm Text Description and Action Required

#100–199#200–224

These alarms indicate that an equipment failure has occurred that requires the attention of service personnel.

SYS ALARM #NNN Contact service personnel.

CALL TECHNICIAN Be prepared to provide all alarm information, as well as what was taking place when the alarm occurred.



Table 7. System Alarms


SYS ALARM #10 xNNNN OFF HOOK

An endpoint has remained off-hook and inactive past the expiration of the Inactivity Alarm timer. The display and the SMDR indicate which endpoint is off-hook. The lamps in the button for that station on Mini-DSS and DSS units and on the Speed Dial buttons of other endpoints flutter continuously.

Locate the endpoint and replace the handset in the cradle. Calls being transmitted over the secondary voice path are not affected or interrupted by an off-hook alarm condition.

SYS ALARM #11 xNNNN EMERGENCY

A user has dialed the Emergency Call feature code. The system has seized a trunk and dialed the emergency phone number that will bring responders to the location where the system Mitel 5000 Base Server is installed.

The default Emergency Call code for U.S. systems is 911, and the default code for European systems is 999. Emergency dial sequences, such as 112 for some European localities, can be programmed for the location where the system Mitel 5000 Base Server is installed. However, if an appropriate emergency phone number is dialed from a remote location to ensure response to that location, no alarm will appear at the administrator endpoints.

No action is required, just clear the alarm. To facilitate emergency services reaching the party in need, determine who made the emergency call and where help is needed.

SYS ALARM #12 CHECK PRINTER

The printer is not functioning properly.

Check the cable and the power cord connections and that the printer is supplied with paper and toner.

SYS ALARM #13CHECK PRINTER


Check the cable and the power cord connections and that the printer is supplied with paper and toner.

SYS ALARM #14 SET DATE/TIME

The system real-time clock has not been initialized or has been corrupted.

Set the system time and date as described on page 11.

SYS ALARM #15 CALL TECHNICIAN

The real-time clock chip is not operating.

Contact service personnel.

SYS ALARM #16NO DELAYED MAJOR

The system was unable to perform a scheduled delayed major reset because the system was not idle.

If this alarm recurs, contact service personnel.

SYS MGR LINK ERR<error string>

The certificate is not yet valid or the system is not connected to the appropriate System Manager server.


SYS ALARM #18SYS MGR INV CERT

A corrupt certificate was uploaded or there was an error in writing the file.


SYS ALARM #20CHECK PRINTER


Check that the cable and the power cord are connected, and that it has paper and toner.

SYS ALARM #21 V-MAIL 80% FULL

The external voice mail disk space is 80 percent full. If it reaches 100 percent, Voice Mail cannot accept any messages until disk space is made available.


SYS ALARM #22 V-MAIL 100% FULL

100 percent of the external voice mail disk space is in use. Voice mail cannot accept any messages until disk space is made available.




SYS ALARM #23SMDR 80% FULL

The SMDR disk space on the external voice processing system is 80 percent full. If it reaches 100 percent before the SMDR information is cleared, no further SMDR recording will be possible.


SYS ALARM #24SMDR 100% FULL

100 percent of the SMDR disk space on the external voice processing system is in use. No further SMDR recording is possible.


SYS ALARM #32 INSUF BAND

The IP Network does not have enough bandwidth to support the IP call that is currently connected to the extension. If this alarm is generated frequently, it could indicate a network problem that requires the attention of your network administrator.

Table 7. System Alarms (Continued)



Endpoint and System AdministrationUsing the Alarm Queue

Using the Alarm QueueThe Alarm Queue prioritizes system and network alarms based on severity and allows you to view and handle critical alarms before addressing minor alarms. You can then clear the individual alarm, or clear all the alarms in the queue, up to 30 alarms. The Emergency Alarm (A011) is the only critical alarm. Other alarms may have a high, medium, or low priority, based on the severity of the alarm.

When alarms are generated:

• The highest priority alarm is placed in the front of the queue, regardless of when lower priority alarms are generated. For example, if A114 (medium) and A116 (low) are currently in the queue, but A119 (high) is generated, so A119 is placed first in the queue.

• Alarms with the same priority level are placed in the queue based on the time the alarm was generated. For example, if A010 (low) is generated at 10:30 AM, and A012 (low) is generated at 10:32 AM, A012 is placed in the queue after A010.

• If the queue contains 30 alarms, the oldest, lowest priority alarm is overwritten with the new alarm. For example, if the queue currently holds 30 alarms, and a medium alarm is generated, the oldest low priority alarm is overwritten.

• Repetitive alarms are placed in the queue only once. If the alarm is regenerated, the alarm that is currently in the queue is overwritten with the new alarm data (if applicable) and time. For example, A125 is overwritten each time it is regenerated, which is every five minutes. This prevents the queue from being filled with duplicate alarms.

Alarm priority designations are shown in Table 8.

Table 8. Alarms and Priorities

Alarm # Priority Alarm # Priority Alarm # Priority Alarm # Priority

A010 Low A026 Low A112 Med A128 Low

A011 Critical A031 Low A114 Med A134 High

A012 Low A032 Low A115 Med A135 High

A013 Low A100 Low A116 Low A137 High

A014 Low A101 Low A117 Low A138 High

A015 Low A102 Low A118 Low A200 Low

A016 Low A103 Low A119 High A201 Low

A017 Low A104 Med A120 Med A202 Low

A018 Low A105 Low A121 High A203 High

A020 Low A106 Low A122 High A204 High

A021 Low A107 Low A123 High

A022 Low A108 Low A124 Med

A023 Low A109 Med A125 High

A024 Low A110 Med A126 Med

A025 Low A111 Med A127 Med


Endpoint and System AdministrationInternal Modem

Internal Modem The Mitel 5000 internal modem performs multiple functions. When enabled, the modem is used for DB Programming, Message Print, SMDR, and for uploading software licenses.

Enabling or Disabling the Internal ModemIf disabled, the modem and extension are placed into DND. In DND, the modem rejects all calls and does not allow camp ons. Any outside calls that attempt to ring a disabled modem are automatically transferred to the primary attendant.

To enable/disable a modem:

1. Dial 9866 (Modem Enable) or 9867 (Modem Disable). ENABLE (DISABLE) MODEM EXT # appears.

2. Enter the extension of the modem to enable or disable it. MODEM ENABLED (or DISABLED) appears.

If an invalid modem extension is entered, INVALID MODEM EXTENSION appears.

Resetting the Internal ModemThe internal modem must be reset if it fails to answer an incoming call or is out of synchronization with an external modem.

To reset the internal modem:

1. Dial 9869. RESET MODEM EXT# appears.

2. Enter the modem extension number. MODEM RESET appears.

If an invalid modem extension is entered, INVALID MODEM EXTENSION appears.

NOTICEPossible data corruption. Do not reset the modem if it is connected to a DB Programming session. If you do, the programming session is dropped, potentially corrupting the database. For this reason, Mitel recommends that you assign the modem extension to a Speed Dial button. During a reset, any call connected to the modem is dropped.


Endpoint and System AdministrationNetwork Group Diagnostics

Network Group Diagnostics The Network Group Diagnostics feature allows you to verify that Network Groups have been programmed correctly. When the Network Group Diagnostics feature code is entered, the platform initiates pings from each system-connected device and determines if the other devices respond to the ping. If a device does not respond to the ping or if a firewall is detected, the system issues a Message Print message. For more information about Message Print, refer to the Message Print Diagnostics Manual, part number 550.8018.

The Network Group Diagnostics feature works on proprietary IP devices for the local node only. It does not work across nodes.

Running Network Group Diagnostics

To run the Network Group Diagnostics:

1. Dial 9900 (9100 in Europe) to turn on diagnostics mode. DIAGNOSTICS ON appears.

2. Dial 9963 (9163 in Europe). NET GRP CHECK (YES = 1 NO = 2) appears.

3. When prompted, press 1 or the ACCEPT menu button to start the diagnostics feature. NET GROUP DIAG IN PROGRESS appears.

When the diagnostics are complete, the endpoint displays one of the following messages:

• NET GROUP CHECK COMPLETED: Indicates that all IP devices within the Network Groups are capable of communicating using peer-to-peer audio.

• NET GROUP CHECK ERRORS FOUND: Indicates that either some of the IP devices are offline or there are NATs/firewalls located between the devices. Check Message Print to determine which errors occurred.

NOTICESystem Performance. Because this feature affects system performance, run the diagnostics program after normal business hours when the system is idle.


Endpoint and System AdministrationSeizing a Device

Seizing a DeviceFor troubleshooting purposes, you can enable diagnostics mode and then seize a specific trunk or extension by entering the module, circuit, and device number.

The Seize Device feature is affected by trunk restriction. The administrator endpoint must have outgoing access permission for the trunk to seize it. Toll restriction is applied to any calls placed after the trunk is seized.

To seize a device:

1. Dial 9900 (9100 in Europe), to turn on diagnostics mode. DIAGNOSTICS ON appears.

2. Press the Special button (see page 9), and then dial 9973 (9173 in Europe). ENTER BOARD appears.

3. Enter the board (module) number, not the unit number, where the device to be seized is located, while observing the following conditions:

• If you enter a single digit, press # after the digit to continue.

• If you enter an incorrect module number or if the module is not entered in the system, INVALID BOARD NUMBER appears.

• If you have multiple ports (for example, dual-T1 or Internet Protocol Resource Application (IPRA) ports) ENTER PORT appears.

4. Enter the (port) circuit number of the device to be seized. If you enter a single digit, press # after the digit to continue. Valid numbers depend on the type of module. If you enter an invalid module number, INVALID MODULE NUMBER appears.

If there is only one device on the selected port, the selected device is seized as if the user had directly entered the extension or trunk number.

If there is more than one device on the selected port, ENTER DEVICE appears. Enter the number of the device to be seized. Valid numbers depend on the type of devices installed. If you enter an invalid device number, INVALID DEVICE NUMBER appears. When the device has been selected, it is seized as if the user had directly entered the extension or trunk access number.

5. Dial 9900 (9100 in Europe) to turn off diagnostics mode. DIAGNOSTICS OFF appears.


Endpoint and System AdministrationHistory Freezes

History FreezesWhen certain system failures occur, service personnel may request a system history freeze (system data snapshot), so they can analyze system activity for the time period preceding the alarm.

Freezing or Unfreezing the System HistoryYou can freeze or unfreeze the current node system history.

To freeze or unfreeze system history:


2. Dial 9993 (9193 in Europe) to freeze the system history, or dial 9998 (9198 in Europe) to unfreeze the system history. HISTORY FROZEN (or UNFROZEN) appears. If you try to change the state of the system history to its current status, HISTORY ALREADY FROZEN (or UNFROZEN) appears.


Freezing or Unfreezing the Network HistoryYou can freeze or unfreeze the network history for any node in the network. Service personnel can then pull the information from each node for troubleshooting purposes. Nodes are assigned to freeze zones by the database programmer to allow selective freezes. You must know which zone to freeze or unfreeze.

A node can be in more than one freeze zone. If you freeze a zone that contains a node that is already frozen, SOME NODES ALREADY FROZEN appears and the node remains frozen. If you unfreeze a zone with unfrozen nodes in it, SOME NODES ALREADY UNFROZEN appears. To determine the individual freeze status of the nodes, check the Message Print output.

To freeze or unfreeze network history:


2. Dial 9939 (9139 in Europe) to freeze the history a network node, or dial 9989 (9189 in Europe) to unfreeze the history of a network node. SELECT FRZ ZONE (0–9) # appears.

3. Enter the number of the node you want to freeze or unfreeze. FREEZE ZONE XX IS FROZEN (or UNFROZEN) appears. If you try to change the state of the system history to its current status, FREEZE ZONE XX ALREADY FROZEN (or UNFROZEN) appears.


NOTE Do not perform these procedures unless directed to do so by service personnel.


Voice Mail Administration

Voice Mail AdministrationIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Voice Mail Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Administrator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Voice Mail and Message Notification/Retrieval Applications . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Administrator Account Voice Mail Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Administrator Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Initializing the Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Accessing the Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Subscriber Account Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Making Feature Changes for Other Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Accessing Other Subscriber Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Changing Subscriber Mailbox Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

System Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Recording a Broadcast Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Recording a Group List Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Recording Custom System Voice Mail Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Creating Audiotex Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Audiotex Recording Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Creating Custom Audiotex Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Assigning Audiotex Recordings to System Extension Numbers . . . . . . . . . . . . . . . . . . . . 59

Fax Import Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60


Voice Mail AdministrationIntroduction

IntroductionVoice mail is an integrated component of the Mitel 5000 phone system. This guide provides administrator feature instructions that are provided in the Basic Voice Mail (BVM) and Enterprise® Messaging (EM) voice mail systems.

Because various voice mail products work with the Mitel 5000 system, this guide does not include voice mail subscriber (user) feature instructions. Refer to the appropriate voice mail user guide for your system for feature descriptions and instructions:

• Enterprise Messaging, Basic Voice Mail, and Embedded Voice Mail Card User Guide, part number 835.3205

• NuPoint Messenger Messaging User Guide

Voice Mail SystemsThe Mitel 5000 supports the following voice mail systems:

• Basic Voice Mail: BVM is the built-in voice processing system that provides voice mail and voice messaging for system users. BVM does not support Fax-On-Demand, buffered SMDR, or Unified Messaging. If part of a network, mailboxes on an Mitel 5000 node equipped only with BVM cannot forward messages to, or receive messages forwarded from, mailboxes on other nodes.

• Enterprise Messaging: EM is an external voice mail system that provides several advanced voice processing features such as Unified Messaging, Automatic Speech Recognition (ASR), Text-to-Speech (TTS) functionality, and Fax-on-Demand capabilities.

• NuPoint Messenger: NuPoint Messenger is an external voice mail system that provides voice and fax messaging capabilities, paging support, and personal mailboxes. You can also use the unified messaging capabilities to listen to your voice mail messages through your e-mail client and your voice mails through the Telephone User Interface (TUI). For NuPoint Messenger documentation, go to the Mitel Online Web site (http://www.edocs.mitel.com).

If applicable, you can also contact your system administrator or local provider for more information about your voice mail system.

NOTE

For NuPoint Messenger, go to the Mitel Online Web site (http://www.edocs.mitel.com) for details and documentation about administrator and subscriber features. This chapter does not detail administrator maintenance or subscriber features for NuPoint Messenger.

NOTE The Voice Processing Unit (VPU), which is an external voice messaging system, is no longer supported in v3.0.




Voice Mail AdministrationAdministrator Features

Administrator FeaturesThe system administrator (the person who programmed your system) assigns voice mail administrator mailboxes. The administrator mailbox has all of the voice mail subscriber mailbox features, plus the ability to do the following:

• Record broadcast messages. See “Recording a Broadcast Message” on page 57.

• Perform group list maintenance. See “Recording a Group List Name” on page 57.

• Customize or reinstate voice mail prompts. See “Recording Custom System Voice Mail Prompts” on page 58.

• Create and select custom audiotex recordings. See “Creating Audiotex Recordings” on page 59.

• Configure settings to import fax documents. See “Fax Import Feature” on page 62.

Automatic Speech Recognition (ASR)You can use ASR to issue voice commands instead of pressing dialpad buttons for voice mail options.1 ASR commands are included in the feature instructions. When using ASR, follow these guidelines for best results:

• Use the handset for voice commands. External microphones pick up background noise, which may cause misinterpreted voice commands.

• Do not say “Pound” to activate features when using ASR. The silence that follows your voice command functions as the # button.

• Use the dialpad buttons to select menu options when recording messages. Because ASR is automatically disabled, recorded messages include any attempted voice commands.

• ASR is also disabled when entering voice mail passwords—this is to prevent the password from being heard by others.

1. This feature may or may not be enabled for your system.

NOTEIf the system fails to understand an ASR command three times in a row, the system informs you that it is switching to DTMF mode, meaning you must use the dialpad buttons to select or enter menu options.


Voice Mail AdministrationVoice Mail and Message Notification/Retrieval Applications

Voice Mail and Message Notification/Retrieval ApplicationsTwo features combine to provide the voice mail system: the Voice Mail application and the Message Notification/Retrieval (MNR) application.

• Voice Mail: Handles all calls that are directed to Voice Mail placed by subscribers and nonsubscribers. Callers hear the main company greeting, followed by a menu of available options. Endpoints can forward or transfer calls directly to their mailbox using the application extension number. The Voice Mail application can also be the message center for subscribers’ endpoints.

• Message Notification/Retrieval: When endpoint users respond to message indications, they call the MNR application and are prompted for their password.

System users and external callers access voice mail by:

• Dialing the phone number or extension number assigned to the Voice Mail application

• Being transferred to Voice Mail by Automated Attendant

• Being forwarded to the Voice Mail when a called endpoint is unavailable (using the Call Forwarding or System Forwarding features)

• Responding to Message Waiting indications

Call to Voice Mail application

Voice mail answers and plays a greeting followed by a menu of options.

Caller selects option. Caller does not select an option.

Call is sent to selected mailbox.

Caller uses the directory and selects the name of party wanted.

Call is sent to mailbox. Or a subscriber enters his own mailbox.

Call is sent to the Voice Mail designated dial-0 operator.

Message is left in mailbox

Voice mail leaves a message waiting indication at the endpoint designated for the mailbox.

Endpoint user is prompted for the password.

Endpoint user responds to message indication by pressing the Message button or entering a feature code.

Intercom call is placed to MNR application.


Voice Mail AdministrationAdministrator Account Voice Mail Flowchart

Administrator Account Voice Mail FlowchartAt any menu level, press * or say “Cancel” to cancel or return to the previous menu or press # or say “Accept” to accept. Also, ASR commands are indicated in the quotation marks.

ADMINISTRATOR MAILBOX MENU“Broadcast Message”

“Mailbox Maintenance”Recording “Options”

“Import Fax”

System Prompt “Replacement”

1

23

4

6

During your message:Pause

Erase and Re-record

“Continue”

After your message:“Replay”

“Append”

“Erase”

“Accept”Hang up to cancel

2

3

#

1

2

3

#

SENDING A MESSAGE

CREATE CUSTOM RECORDING

During your recording:Pause

Erase and Re-record

“Continue”After finishing, EITHER, Hang upOR, For options

2

3

#

#

MAKING A RECORDING

RECORDING OPTIONS

“Replay”

“Append”

“Erase” and Re-record

“Cancel”

“Accept”

1

2

3

#

ASSIGN CUSTOM RECORDINGS

“Select” RecordingEnter Ext. NumberEnter Mode:

“Day” Mode

“Night” Mode

Enter Recording NumberIf recording number exists:Verify number

Re-enter number

2

1

2

#

If document number exists:Replace

“Re-enter” Number

If document number does not exist:Verify Number

“Re-enter” Number

#3

#3

IMPORT FAX DOCUMENT

Record “Greeting”

“Primary” Greeting

“Alternate” Greeting

“System” Greeting(See Recording Options)

Record Directory “Name”(See Recording Options)

Change “Password”

Change “Envelope” Settings *

“Voice Mail”

“E-Mail”

“Facsimile”Then select:

“Time, Date”

“Source”

“Length/Subj./Pages”

“All Options”

“None”

“Remote” Messaging *

“Primary” Cascade

“Alternate” Cascade

“More” Options

Fax “Number”

Message “Order”

“Swap”

“E-Mail Rdr. Count”

“Transfer” Method *

1

1

2

3

2

3

4

1

2

3

1

2

3

4

5

5

1

2

9

1

2

3

4

5

PERSONAL OPTIONS

ACCESSING THE SYSTEMADMINISTRATOR’S MAILBOX

• EITHER, Press the MSG button to respond to a message from voice mail.OR, Call the voice mail extension number, say “Login” or press , and say or enter your mailbox number.

• Enter your password (press ).

• Say “Nine” or press to access administrator features.

#

9

Program Cascade “Level”Enter cascade level number, then:

“Change”

Enter “Personal” #

Enter “Pager” #

Enter “Time” of Day

Set “Days” of Week

Mon-Fri “Weekdays”

All “Days”Individual “Day” 1-7

Select Message “Category”

“All Messages”

“Priority” Messages

1

1

2

3

2

3

1

23

4

1

2

REMOTE MESSAGING *

“New” Messages

“Saved” MessagesThen set search order:

“First In”

“Last In”

1

2

1

2

MESSAGE ORDER

“Unannounced”

“Screened”

“Announce” Only

“Cancel”

1

2

3

TRANSFER METHOD *

Enter Mailbox NumberEnter Group Number or Extension ID

“Standard” *

“Speech Recognition” *Then select:

“Replay”

“Custom”

“System”

“Cancel”

“Options”

1

2

1

3

9

#

RECORD CUSTOM PROMPTS

If existing recording plays:“Standard” *

“Copy” *

“Speech Recognition” *Then select:

“Replay”

“Append”

“Erase” and Re-Record

“Accept”

If no recording exists,see “Making a Recording”

1

2

3

1

2

3

#


Voice Mail AdministrationAdministrator Mailbox

Administrator MailboxA system administrator’s mailbox is defined in order to record custom Audiotex recordings for voice processor applications created in Applications Programming, broadcast messages to all subscribers, and perform Mailbox and Group List maintenance.

The administrator mailbox must be activated in Database (DB) Programming before it can be initialized. If applicable, contact your system administrator for assistance.

Initializing the Administrator MailboxYou must initialize the administrator mailbox before you can use it.

To initialize the administrator mailbox:

1. Dial the voice mail access number.


3. Say or enter the administrator’s mailbox number.

4. Enter your default password (your mailbox number), and then press #.


• If you want a password, enter a new password using digits 0 to 9 (up to 12 digits), and then press #. The system plays back your password.

• If you do not want to use a password, press #.

6. Press # or say “Accept” to accept the entry, or press 3 or say “Erase” to erase and re-enter your password. The system prompts you to record your directory name.

7. After the tone, record your first and last names.

8. When prompted, do one of the following:

• Press # or say “Accept” again to accept the name.

• Press 1 or say “Replay” to replay the name you just recorded.

• Press 2 or say “Append” or press 2 to add to your name.

• Press 3 or say “Re-record” to erase and re-record your name.

Accessing the Administrator MailboxYou can access the administrator mailbox from any extension or external phone.

To access the administrator mailbox:

1. Dial the voice mail access number.


3. Enter or say the administrator mailbox number.

4. Enter the password, and then press #.

5. Press 9 or say “Nine” to access the administrator menu. (The system does not prompt you to enter or say “9.”)

NOTE

To provide system security, all mailboxes and extension IDs should have a password. To make passwords difficult to guess, they should not match the mailbox number or consist of one digit repeated several times. This is especially important for the administrator mailbox, which allows programming access to other mailboxes.


Voice Mail AdministrationSubscriber Account Maintenance

Subscriber Account MaintenanceYou can perform mailbox maintenance for other system subscribers. For feature descriptions and instructions, refer to the appropriate voice mail user guide. For example, for the subscriber features for this guide, refer to the Enterprise Messaging, Basic Voice Mail, and Embedded Voice Mail Card User Guide, part number 835.3205. You can also use the “Administrator Account Voice Mail Flowchart” on page 53 as a guide.

Making Feature Changes for Other SubscribersYou can use the administrator account to log on to other subscribers’ accounts and make feature changes (if the features are enabled for the subscriber). For example, you can assign a new password to the account (see “Changing Subscriber Mailbox Passwords” on page 56).

In addition to changing the password, you can also make changes the following changes:

• Initializing a mailbox

• Recording personal greetings

• Recording a directory name

• Changing a message envelope

• Programming remote messaging

• Changing the call screening transfer method

• Programming a fax destination

• Changing the message search order

• Disabling and enabling ASR (if ASR is enabled on the system)

• Accessing voice mail messages

• Recording and sending voice messages

• Canceling unheard voice messages

• Recovering deleted messages

• Accessing e-mail, and fax messages (if E-Mail Reader is enabled on the system)

• Setting up an e-mail password (if E-Mail Reader is enabled on the system)

Accessing Other Subscriber AccountsTo make changes, you must first log on to the account.

To log on to another subscriber’s account:

1. Access the administrator mailbox. See page 54.

2. Press 2 or say “Mailbox Maintenance” to access the Mailbox/Group List Maintenance option.

3. Enter or say the subscriber’s mailbox extension or extension ID.

4. Follow the menu options to complete the changes. See the “Administrator Account Voice Mail Flowchart” on page 53.

NOTEFor NuPoint Messenger, go to the Mitel Online Web site (http://www.edocs.mitel.com) for details and documentation about administrator and subscriber features.

NOTEWhile you can use the administrator account to make changes to other subscribers’ features, the changes are not permanent. Subscribers can still access their own accounts and override your changes.



Voice Mail AdministrationChanging Subscriber Mailbox Passwords

Changing Subscriber Mailbox PasswordsPasswords prevent unauthorized mailbox access. Subscribers create their own passwords when they initialize their mailboxes, but you may find that you need to change a password to access a subscriber’s mailbox.

To change another subscriber’s password:


2. Press 2 or say “Mailbox Maintenance” to access the Mailbox/Group List Maintenance menu.

3. Say or enter the mailbox or extension ID. You hear the Personal Options menu.

4. Press 3 or say “Password.”


• If you want a password, enter a new password using digits 0 to 9 (up to 12 digits), and then press #. Voice mail plays back the password.

• If you do not want to use a password, press #. Voice mail announces that you have chosen not to have a password.

6. Press # or say “Accept” to accept the password as entered, or press 3 or say “Re-enter” to erase and re-enter the password.

IMPORTANT

Using the administrator account, you do not need to know the password of a particular mailbox to perform maintenance.

To provide system security, all mailboxes and extension IDs should have a password. To make the passwords difficult to guess, they should not match the mailbox number or consist of one digit repeated several times. This is especially important for the voice mail administrator's mailbox, which allows programming access to other mailboxes.


Voice Mail AdministrationSystem Recordings

System RecordingsThe following sections describe administrator recording options.

Recording a Broadcast MessageYou can make a single recorded message and send it to all Standard and Receive-Only mailboxes. Extension IDs do not receive Broadcast Messages. If applicable, contact your system administrator for more information about Standard and Receive-Only mailboxes and Extension IDs.

To record and send a broadcast message:


2. Press 1 or say “Broadcast Message” to select broadcast message.

3. Record the message.

If you exceed the maximum allotted time for message length, you are prompted to re-record the message or send it.

If voice mail is full, you are prompted that the system cannot accept your message. Hang up and try again later.

4. When you have completed the message, press # for the following options:

• Press 1 or say “Replay” to replay the message.

• Press 2 or say “Append” to add to the message.

• Press 3 or say “Erase” to erase and re-record the message.

• Press # or say “Accept” to accept the message. You must use the Accept option for the message to be sent. If you hang up, the message is canceled.

Recording a Group List NameA Group List is a group of mailboxes programmed in DB Programming by the system administrator. Subscribers can use Group Lists to send messages to several mailboxes simultaneously. You can record names for system Group Lists. Group List names are used for verification purposes only.

Before recording the Group List name, you must know the Group List number. If applicable, contact your system administrator for the Group List number.

To record a group list name:


2. Press 2 or say “Mailbox Maintenance” to access the Mailbox/Group List Maintenance option.

3. Say or enter the Group List number. If applicable, the current name is played.

4. After the tone, record the name for the selected list, and then press #. You have the following options:

• Press # or say “Accept” to accept the name.

• Press 1 or say “Replay” to replay the name you just recorded.

• Press 3 or say “Erase” to erase and re-record the name.


Voice Mail AdministrationRecording Custom System Voice Mail Prompts

Recording Custom System Voice Mail PromptsVoice mail prompts are prerecorded options and instructions. Prompts can be used either for applications and mailboxes that use ASR or applications and mailboxes that do not use ASR. See “Automatic Speech Recognition (ASR)” on page 51 for more information about ASR. For consistency, when you record the non-ASR version of a prompt, you should also record the ASR version, if one exists.

You can change most of the default prompts. See page 83 for the default list of prerecorded prompts. If a prompt cannot be replaced, you are notified by the system.

If the Multilingual feature is enabled, you can change either the primary or secondary language prompts. To change primary language prompts, the endpoint must be in the primary language mode—likewise for secondary language prompts.

To record custom system prompts (or restore system prompts):


2. Press 6 or say “Replacement” to select the System Prompt Replacement menu.

3. Say or enter the prompt number. See page 83 for prompt descriptions.

If the number is not valid, you hear an error message and must choose another prompt number.

If the prompt is available in standard format only, go to the next step.

If the prompt is available in ASR and non-ASR formats, select one of the following:

• Press 1 or say “Standard” to record a standard (non-ASR) prompt.

• Press 2 or say “Speech Recognition” to record an ASR prompt.

4. The current prompt is played. You have the following options:

• Press 1 or say “Replay” to replay the prompt.

• Press 3 or say “Replace” to replace the system prompt with a custom prompt. Record the prompt, and then press #.

• Press 9 or say “System” to reinstate the system prompt.

• Press * or say “Cancel” to leave the prompt unchanged.

If the voice processing system PC disk is full, a prompt notifies you that it cannot accept the recording. Hang up and try again later.

If the new prompt will be available in ASR and non-ASR formats, repeat step 4 to record the other format.

5. When finished recording, you have the following options:

• Press 1 or say “Replay” to replay the recording.


• Press 3 or say “Erase” and re-record the message.

• Press # or say “Accept” to accept.

6. Repeat steps 3 through 5 for additional prompts, or hang up to end the recording session.

NOTEIf you change the text of the prompts, keep the content similar to the default text. Otherwise, the prompts will not make sense to the listeners when played by voice mail.


Voice Mail AdministrationCreating Audiotex Recordings

Creating Audiotex Recordings Audiotex is a feature that allows callers to select prerecorded menu options. You can create up to 500 custom audiotex recordings that you can use for company greetings, Auto Attendant greetings, Call Routing Announcements (CRAs), and hunt group applications. You can also assign audiotex recordings to day and night modes of operation. See “Audiotex Recording Tips” below for tips when creating recordings. You can also use the audiotex recording planning sheet on page 72 to help you plan your custom greetings.

For consistency, when you record the non-ASR version of a prompt, you should also record the ASR version, if one exists. By default, recording 001 is the default system voice mail main greeting, and recording 002 is the Automated Attendant main greeting. You can change the default system recordings, but if the voice processing system database is defaulted, the system recordings are restored.

Recordings for fax documents should include all dialing instructions. The recording should state whether documents can be selected by number and list all options. If fax delivery times are set to specific days or times, the recording should also include this information.

Audiotex Recording TipsThe following are tips for designing an effective Call Routing Announcement application:

• Design with the caller in mind, not just the information you want to include.

• Keep menus as simple as possible, with four or fewer options per menu.

• Number options sequentially and do not skip numbers. List “transfer to operator” last.

• Use consistent digits for options, such as 1 for Yes, 2 for No, and 0 for the operator.

• State the option before the digit. For example, say, “For account information, press 1,” instead of “Press 1 for account information.”

• Draw a map of your arrangement to avoid “dead ends” or endless loops.

• Take advantage of Caller ID and DNIS to route calls to suitable menus.

• Keep recordings short (under 60 seconds) and do not use jargon.

• Give the most frequently requested information in the first ten seconds, without requiring the caller to press a digit.

• Make sure the recordings are clear and the voice is consistent from prompt to prompt. Avoid heavy regional accents.

• Do not repeat the main greeting on any other level.

• Make seasonal changes when necessary, but keep menu options the same (callers get used to them).

• Include an option for overriding the primary language. For example, say, “For English, press 1. Para Español, empuje 2.”

• Test your application any time you make a change. Listen to your prompts periodically.


Voice Mail AdministrationCreating Custom Audiotex Recordings

Creating Custom Audiotex RecordingsSee “Audiotex Recording Tips” on page 59 for tips when creating recordings.

To create a custom audiotex recording:


2. Press 3 or say “Options” for recording options.

3. Press 1 or say “Custom” to make a recording.

4. When prompted, say or type the recording number (001–500).

5. If no recording exists, go to the next step.

If a standard (non-ASR) recording already exists, it is played. You then have the following options:

• Press 1 or say “Standard” to record a standard (non-ASR) greeting.

• Press 2 or say “Copy” to copy the standard (non-ASR) greeting.

• Press 3 or say “Speech Recognition” to record an ASR greeting.

6. When prompted, record the greeting or message, and then press #. While you are recording, you can:

• Press 2 to pause while recording. (Press # or say “Continue” to continue.)

• Press 3 to erase and re-record your message.

If you exceed the maximum allotted time for recording length, you are notified and allowed to re-record or save the recording.

If the voice processing system computer disk is full, a prompt notifies you that it cannot accept the recording. Hang up and try again later.

7. When finished recording, select one of the following options:



• Press 3 or say “Erase” to erase and re-record the message.

• Press # or say “Accept” or to accept.

8. To create an ASR recording, choose one of the following options:

• Press 1 or say “Copy” to copy the standard (non-ASR) greeting.

• Press 3 or say “Speech Recognition” to record an ASR greeting.

9. When finished, select one of the following options:


• Press 2 or say “Append to add to the message.

• Press 3 or say “Erase to erase and re-record the message.

• Press # or say “Accept” to accept the recording.


Voice Mail AdministrationAssigning Audiotex Recordings to System Extension Numbers

Assigning Audiotex Recordings to System Extension NumbersYou can assign audiotex recordings to system extension numbers. For example, if users dial extension 2000 to reach voice mail, you can assign new audiotex recordings to extension 2000 to change the recordings that users hear when they connect to the voice mail system.

If you assign a recording to an application with a list of several recordings, you can only change the first entry in the list. You must use DB Programming to change a list of recordings. Contact your system administrator for more information.

To assign custom audiotex recordings to specific application extension numbers:


2. Press 3 or say “Options” for recording options.

3. Press 2 or say “Select” to select a recording.

4. When prompted, say or enter the extension number of the application to be programmed. (For example, if users dial 2000 to reach voice mail, enter 2000 to assign the voice mail greeting.)

5. Do one of the following to select the mode for the recording:

• Press 1 or say “Day” for day mode.

• Press 2 or say “Night” for night mode.

6. Enter or say the recording number (001–500). If a recording already exists, it is played. You have the following options:

• Press # or say “Yes” to accept the recording.

• Press * or say “No” to go back to step 4.

If no recording exists, the system informs you but assigns the recording number to the application.


Voice Mail AdministrationFax Import Feature

Fax Import Feature If your voice mail system has fax enabled, you can use your voice mail administrator’s mailbox to import fax documents. Imported documents can then be requested by callers who use a Call Routing Announcement (CRA) application programmed to provide the Fax-On-Demand service.

To import a fax document:

1. Using a fax machine, after you obtain dial tone, dial the voice mail access number.


3. Press 4 or say “import fax” to select the Import Fax option. (If the system does not have a fax license, this option is not accepted.) The system may prompt you with one of the following messages. If not, continue to step 4.

• All system fax ports are busy: Hang up and try again later.

• The system already contains the maximum number of fax documents allowed: Until one or more fax documents are deleted from the system, there is no room for additional documents.

• The system does not have enough disk space to import any more documents: Until one or more fax documents are deleted from the system, there is no room for additional documents.

• The system currently is at or above the Maximum Fax Library Size: Until one or more fax documents are deleted from the system, there is no room for additional documents. By default, the Maximum Fax Library Size field is set to 0 in DB Programming. Contact your system administrator for more information.

4. When prompted, say or enter the fax document number. One of the following occurs when you enter the number:

• If the document number does not already exist, the system asks you to verify the number. Press # or say “Yes” if the number is correct, or press 3 or say “Re-Enter” to re-renter the number.

• If the document number already exists, the system asks if you want to replace it. Press # or say “Yes” to replace the document and go to the next step, or press 3 or say “Re-enter” to re-enter the number.

• If you did not enter a valid number, you are prompted to enter a new number.

5. When prompted, press the Start button on the fax machine. One of the following may occur:

• If the system cannot communicate with your fax machine, check that it is working properly and say “Continue” or press # to try again. Return to step 4.

• If the system runs out of disk space while importing the document or if the document will cause the system to exceed the Maximum Fax Library Size, you cannot import this document until one or more fax documents have been deleted from the system to create disk space. Press # or say “Cancel” to return to step 4.

6. When the fax transmission is complete, the system tells you that the document was received. Press # or say “Continue” to continue importing documents or hang up to exit.

NOTE

You should you re-record system prompt number 672 (see “Default ASR and Non-ASR Voice Prompts” on page 83) to let callers requesting faxes know what the valid time window is for fax requests, and when they should expect the fax to be delivered if their request falls outside of the valid time window.


Reference

ReferenceTroubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Endpoint Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Voice Mail Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Programming Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Administrator Endpoint Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Endpoint Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Do-Not-Disturb Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Changing Station Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70Swapping Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70Individual Trunk Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Trunk Group Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Custom Audiotex Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Default Feature Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Administrator Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Diagnostics Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74Trunk Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Endpoint Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Default ASR and Non-ASR Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83


ReferenceTroubleshooting Tips

Troubleshooting TipsThe following sections include information to help you troubleshoot problems:

• “System Administrator and Provider Information” below

• “Endpoint Administrator Troubleshooting Tips” below

• “Voice Mail Administrator Troubleshooting Tips” on page 65

System Administrator and Provider InformationBecause this guide covers administrator endpoint and voice mail administration features only, you may find that you need additional assistance from your system administrator for issues such as creating new user accounts or changing system settings.

Your system administrator may be onsite, or you may rely on your local provider (the company that installed your phone system and now services it) for system administration. All sales, service, and technical support are handled at the local level by your authorized Inter-Tel or Mitel provider. If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel Web site (www.mitel.com) to locate a nearby office.

Endpoint Administrator Troubleshooting TipsTable 9 includes endpoint administrator troubleshooting tips.

Table 9. Endpoint Administrator Troubleshooting Tips

Problem Possible Solution

I cannot access administrator endpoint features.

You may be experiencing one of the following:

• You may not be using the administrator endpoint assigned by the system administrator.

• If password protection is enabled, you must enter a password before you can access administrator endpoint features. To determine your password, contact your system administrator or local authorized provider. See “System Administrator and Provider Information” above.

One of our employees has left the company, and I need to change the user name shown on the display.

See “Programming Extension User Names” on page 16.

I need to change the system time shown on the endpoint displays.

See “System Date and Time” on page 11.

I cannot clear an alarm shown on the endpoint display.

You can use the administrator endpoint to clear alarms by entering the Clear System Alarm feature code (9850).




ReferenceVoice Mail Administrator Troubleshooting Tips

Voice Mail Administrator Troubleshooting TipsTable 10 includes voice mail administrator troubleshooting tips.

System users cannot use “*67” to block Caller ID when placing external calls.

To use “*67,” you must select an outside line directly rather than using Automatic Route Selection to select outside lines. Contact your system administrator or local authorized provider for more information. See “System Administrator and Provider Information” on page 64.

I can change the system time, but when I come in the morning, a different time is displayed.

Your system may be configured to use Network Time Protocol (NTP), which automatically synchronizes network date and time at 12:15 A.M. daily, but the NTP server time is incorrect. Contact your system administrator for assistance in correcting the time on the NTP server.

Table 9. Endpoint Administrator Troubleshooting Tips (Continued)


Table 10. Voice Mail Administrator Troubleshooting Tips


I do not know the administrator mailbox number or password.

You must contact your system administrator for the mailbox number and password. For more information, contact your system administrator or local authorized provider. See “System Administrator and Provider Information” on page 64.

One of our employees has left the company, and I need to change the mailbox password so I can delete messages, change settings, and so on.

See “Accessing Other Subscriber Accounts” on page 55.

I cannot set up a new voice mail subscriber mailbox.

Your system administrator must create the new account. For more information, contact your system administrator or local authorized provider. See “System Administrator and Provider Information” on page 64.

I need to change the voice mail system time.

Your system administrator must change the voice mail system time. For more information, contact your system administrator or local authorized provider. See “System Administrator and Provider Information” on page 64.

I need new voice mail system greetings for day and night mode, vacations, and so on.

You can record new audiotex recordings for each greeting that you want to use. See “Creating Audiotex Recordings” on page 59.

I have recorded new audiotex recordings, but I do not know how to assign them to our voice mail application.

See “Assigning Audiotex Recordings to System Extension Numbers” on page 61.


ReferenceVoice Mail Administrator Troubleshooting Tips

I have several voice messages in my inbox. Is there a way to delete all of the messages at once?

You must delete voice messages one at a time.

Can I set the number of rings before calls go to voice mail?

Your system administrator must program this feature. For more information, contact your system administrator or local authorized provider. See “System Administrator and Provider Information” on page 64.

Table 10. Voice Mail Administrator Troubleshooting Tips (Continued)



ReferenceProgramming Planning Sheets

Programming Planning SheetsThe following sections can help you plan and program your system. Use the sections for reference and to record system-related information.

Administrator Endpoint PasswordAdministrator endpoint password: ___________________________

Endpoint InformationFor each endpoint you are programming, record the following information.

Table 11. Endpoint Information

Options Setting

Endpoint extension number

User name

Toll restriction classes of service

Administrator endpoint? Yes or No

Attendant endpoint? Yes or No

House phone? Yes or No


ReferenceDo-Not-Disturb Messages

Do-Not-Disturb MessagesYou can change the default DND messages shown in Table 12. See “Changing Do-Not-Disturb (DND) Messages” on page 22.

Table 12. Do-Not-Disturb Messages

Default DND Message Primary Language DND Message

Secondary Language DND Message

MESSAGE 01 (DO-NOT-DISTURB)

MESSAGE 02 (LEAVE A MESSAGE)

MESSAGE 03 (IN MEETING UNTIL)

MESSAGE 04 (IN MEETING)

MESSAGE 05 (ON VAC. HOLIDAY 'TIL)

MESSAGE 06 (ON VAC. HOLIDAY)

MESSAGE 07 (CALL ME AT)

MESSAGE 08 (AT THE DOCTOR)

MESSAGE 09 (ON A TRIP)

MESSAGE 10 (ON BREAK)

MESSAGE 11 (OUT OF TOWN 'TIL)

MESSAGE 12 (OUT OF OFFICE)

MESSAGE 13 (OUT UNTIL)

MESSAGE 14 (WITH A CLIENT)

MESSAGE 15 (WITH A GUEST)

MESSAGE 16 (UNAVAILABLE)

MESSAGE 17 (IN CONFERENCE)

MESSAGE 18 (AWAY FROM DESK)

MESSAGE 19 (GONE HOME)

MESSAGE 20 (OUT TO LUNCH)


ReferenceReminder Messages

Reminder MessagesYou can change the default Reminder Messages shown in Table 13. See “Changing Default Reminder Messages” on page 23.

Table 13. Reminder Messages

Default Reminder Message Primary LanguageReminder Message

Secondary LanguageReminder Message

MESSAGE 01 (MEETING)

MESSAGE 02 (STAFF MEETING)

MESSAGE 03 (SALES MEETING)

MESSAGE 04 (CANCEL MEETING)

MESSAGE 05 (APPOINTMENT)

MESSAGE 06 (PLACE CALL)

MESSAGE 07 (CALL CLIENT)

MESSAGE 08 (CALL CUSTOMER)

MESSAGE 09 (CALL HOME)

MESSAGE 10 (CALL CORPORATE)

MESSAGE 11 (CALL ENGINEERING)

MESSAGE 12 (CALL MARKETING)

MESSAGE 13 (CALL ACCOUNTING)

MESSAGE 14 (CANCEL DND)

MESSAGE 15 (CANCEL CALL FWD)

MESSAGE 16 (TAKE MEDICATION)

MESSAGE 17 (MAKE RESERVATION)

MESSAGE 18 (REVIEW SCHEDULE)

MESSAGE 19 (LUNCH)

MESSAGE 20 (REMINDER)


ReferenceChanging Station Extension Numbers

Changing Station Extension NumbersSee “Changing Endpoint Extension Numbers” on page 24.

Swapping StationsSee “Swapping Endpoint Extension Numbers” on page 25.

Table 14. Station Extension Numbers

Old Extension Number New Extension Number

Table 15. Swapped Extension Numbers

Extension Number Swapped with Extension


ReferenceIndividual Trunk Programming

Individual Trunk Programming Record the information in Table 16 for each trunk you want to program.

Trunk Group ProgrammingRecord the following information in Table 17 for each trunk group you want to program.

Table 16. Individual Trunk Programming

Information Required Responses

Answer Supervision Type: Polarity Reversal or Valid Call or Valid Call with Polarity Reversal

Caller ID? Yes or No

Hybrid Balance:

Signaling: DTMF or Dial Pulse

Trunk Group Number:

User name:

Table 17. Trunk Group Programming

Information Required Programming Plan

Endpoints with Day Answer Access:

Endpoints with Night Answer Access:

Endpoints with Day Ring In:

Endpoints with Night Ring In:

Toll Restriction Classes of Service:

Trunks in Trunk Groups:


ReferenceCustom Audiotex Recordings

Custom Audiotex RecordingsIf you customize audiotex recordings, you can use Table 18 to record the text. For further instructions, see “Creating Custom Audiotex Recordings” on page 60. .

Table 18. Audiotex Recordings

Recording # Text Where Used (Ext. #)

Example Thank you for calling XYZ Company. All of our representatives are busy right now. Please hold.

Ext.2011 (Hunt Group Overflow Station)


ReferenceDefault Feature Codes

Default Feature CodesEach of the station features is assigned a feature code. Using the station’s dialpad, these codes are entered to select trunks, process calls, and use special features. The following tables show default feature code values:

• “Administrator Feature Codes” below

• “Diagnostics Feature Codes” on page 74

• “Endpoint Feature Codes” on page 77

• “Trunk Access Codes” on page 77

Administrator Feature CodesTable 19 summarizes feature codes accessible on administrator endpoints only.

Table 19. Administrator Feature Codes

Feature Name Code U.S. (Eur.) Definition

Clear Network Alarm 9851 Clears network-wide alarms on every node in the network, but will not affect system alarms. The Clear Network Alarm feature code may be entered on any node in the network, but the Send Network Alarms flag must be set for the administrator to clear alarms on other nodes in the network.

Clear System Alarm 9850 Clears all local and network-wide system alarm displays on your node.

Diagnostics On/Off 9900 (9100) Enables or disables system diagnostics mode to perform diagnostics functions such as freezing or unfreezing the database, printing message logs, and seizing a device for troubleshooting purposes.Because diagnostics mode affects system performance, you should run the diagnostics program when the system is idle.

Enable Network Day 9862 Places any or all remote nodes into day mode (you are prompted for the node number).

Enable Network Night 9861 Places any or all remote nodes into night mode (you are prompted for the node number).

Modem Disable 9867 Disables the internal modem; used in conjunction with the assigned extension number of the modem.

Modem Enable 9866 Enables the internal modem; used in conjunction with the assigned extension number of the modem.

Modem Reset 9869 Resets the internal modem when the modem fails to answer an incoming call or to synchronize with an external modem.

NOTICEDatabase corruption could occur if the modem is reset during a DB Programming session. Mitel recommends that you assign the modem extension to a Speed Dial button.


ReferenceDiagnostics Feature Codes

Diagnostics Feature CodesYou must use the administrator endpoint and enter the Diagnostics Mode feature code (9900) [9100 in Europe] before you can use the feature codes summarized in Table 20.

Night Ring On/Off 9860 Places system in night mode or cancels night mode. While in night mode, the night toll and trunk restriction lists are used.

Periodic DiagnosticsOn/Off

9825 Periodic diagnostics extends and improves the functionality and checks and reconciliations performed on various resources in the system.

Program System Speed Dial

9801 Programs system-wide Speed Dial numbers when followed by location codes (000–999).

Set Network Date/Time 9810 Programs the time and date for all nodes in the system. Local time and date can also be reset by individual nodes.

Set Time/Date 9800 Programs system time and date.

Synchronize Network Time 9811 Synchronizes the minutes past the hour across the network.If a node's time is off by more than 30 minutes, synchronizing the minutes may cause the hour to change. Also, network time is automatically synchronized every day at 12:30 AM (00:30), using the time setting on the node with the lowest number.

Table 19. Administrator Feature Codes (Continued)


Table 20. Diagnostics Feature Codes


Compression On/Off 9982 (9182) Compresses call processing messages sent to DB Programming, speeding up transfers. You should not disable this feature unless instructed to do so by support personnel.

Compression Statistics 9981 (9181) Dumps various statistics related to the DB Programming compression algorithm. This feature should be used only when directed to do so by support personnel.

Diagnostic – ASAI Snoop Off

9926 (9126) Turns off the ASAI output to Message Print. ASAI is the protocol the system uses to talk to DB Programming and the AVDAP. Turning this feature on helps the support personnel debug the messaging between Call Processing and DB Programming or Call Processing and the AVDAP.

Diagnostic – ASAI Snoop On

9927 (9127) Turns on the ASAI output to Message Print. ASAI is the protocol the system uses to talk to DB Programming and the voice processing system. Turning this feature on helps the support personnel debug the messaging between Call Processing and DB Programming or Call Processing and the AVDAP.

Diagnostic – Dump Extension

9933 (9133) Allows a field technician to dump a device or structure when debugging a problem. The system dumps the internal data structures for that extension to message print. If you press the pound button (#) you are prompted for a command. The command allows you to enter an alphanumeric string of the structure to dump.



Diagnostic – Dump Node Information

9936 (9136) Pressing the Dump Node Information feature code dumps specified node information to Message Print for diagnostic purpose. When the system prompts for a node number, enter the applicable node number or zero (0) for all nodes within a network. If the node does not exist, an error message saying INVALID NODE NUMBER appears and prompts you for a node number again.After entering a node number, the system displays a confirmation message on the endpoint display. This helps you analyze which nodes are up and which nodes are down (the word ‘down’ does not mean that the node is completely down, it simply means the node is unreachable). For Example: If all nodes are up, the display shows ALL NODES ARE UP X. The ‘X’ represents the total number of the nodes.If node 3 and 5 of a 5-node network are down, the display shows # NODES DOWN 2 3 5.

Diagnostic – Heap Dump

9943 (9143) For internal engineering use only.

Diagnostic – Heap Statistics

9947 (9147) This feature code outputs miscellaneous heap information to Message Print as well as putting up a message on the endpoint that indicates the percentage of available dynamic heap memory. This feature code is useful in determining if the system is losing heap memory and how quickly the system may be losing it.

Diagnostic – ISDN View

9948 (9148) This feature code toggles through the three different ISDN view output modes. Entering the feature code the first time puts the ISDN view feature into headers only mode. In this mode the system outputs all ISDN messages to Message Print in header format (that is, it does not contain any ISDN information elements).Entering the feature code the second time puts the ISDN view feature into full mode. In this mode the system outputs all ISDN message to Message Print in full format (that is, each ISDN information element).Entering the feature code one more time turns this feature off.

Diagnostic –Major Reset


Diagnostic – Mark As Leaks


Diagnostic - Mark AsQuiescent


Diagnostic – Minor Reset


Diagnostic – Network Freeze Zone System HistoriesDiagnostic – Network Unfreeze Zone System Histories

9939 (9139)

9989 (9189)

The system fault history for any freeze zone in the network can be halted (frozen) or re-enabled using these feature codes when diagnostics mode is enabled. The fault history can then be extracted from each zone and used by service personnel when troubleshooting the system.

Table 20. Diagnostics Feature Codes (Continued)




Diagnostic – Network Groups

9963 (9163) Allows an administrator to verify that the Network Groups on the local node are programmed properly. When 9963 is entered at an administrator’s endpoint, the telephone system initiates pings from each IP device on the local node and determines if the other devices respond to the ping. If a device does not respond to the ping or if a firewall is detected, the system issues a Message Print message.

Diagnostic –Print Auxdata

9972 (9172) (Not Programmable) Sends a report to a designated printer or file that shows system reset history information to be used for troubleshooting purposes.

Diagnostic – Print Message Log

9975 (9175) (Not Programmable) Sends a report to a designated printer or file that lists system error messages to be used for troubleshooting purposes.

Diagnostic – Print Network Log

9976 (9176) This feature code prints the network log to message print. This feature is useful in determining the system of a networked system.

Diagnostic – Query Node Traffic

9978 (9178) Using this feature code you can query the status of various devices on the system based on the status of the traffic flags in DB Programming. The output is sent to Message Print.

Diagnostic –Show Version

9928 (9128) To check the call processing software version at an administrator's endpoint, you can enable diagnostics mode, then enter this feature code to view the version and date of the call processing software.However, feature code 9928 displays the firmware version of the endpoint if it is in SIP mode.

Diagnostic –SIP View

9987 (9187) Allows the user to change the system wide SIP output value. Options include No Output, Headers and Full Output.

Diagnostic –Spare 1–3

9910–9912(9110–9112)

For internal engineering use only.

Diagnostic –System History


Diagnostic –View Displays


Program Database 9932 (9132) Can be used for programming endpoint, system, and trunk parameters.

Seize Device 9973 (9173) Used during troubleshooting to seize a specific trunk or endpoint by indicating the board number, port number, and device number.

System History –FreezeSystem History – Unfreeze

9993 (9193)

9998 (9198)

The system fault history can be frozen or unfrozen using these feature codes when diagnostics mode is enabled. Fault history is used by service personnel when troubleshooting the system.

Table 20. Diagnostics Feature Codes (Continued)



ReferenceTrunk Access Codes

Trunk Access CodesTable 21 lists trunk access codes used to select trunks when placing outgoing calls.

Endpoint Feature CodesTable 22 lists endpoint feature codes.

Table 21. Trunk Access Codes


Automatic Route Selection (ARS)

92000 Allows the system to select the route wanted for placing a call, as programmed in the database.

Trunk Group Access 1–208 92001–92208 Selects an available trunk from a programmed group of trunks for placing an outside call.

Emergency Call 911(999/112 or as

applicable)

Entering this feature code selects an outgoing trunk and automatically dials the programmed Emergency Call number, which is routed by default out Trunk Group 1.

Outgoing Call 8 Selects an outgoing trunk according to the programmed outgoing access mode for that endpoint.

Table 22. Endpoint Feature Codes

Feature Name Code Definition

Account Code – All Calls Following

391 Allows the endpoint user to enter a forced or optional account code that will apply to all calls following the entry of this feature code and will appear in the SMDR. To disable the All Calls Following feature, the feature code is entered again without an account code.

Account Code – Optional 390 Allows the endpoint user to enter an optional account code for SMDR reports during an outside call.

ACD Agent LoginACD Agent LogoutACD Agent Login/Logout Toggle

326327328

These feature codes allow an ACD hunt group member (agent) to log into and out of one or more ACD hunt groups. The agent will only receive calls through the ACD hunt group while logged in.

ACD Agent Wrap-Up Terminate 329 When an ACD agent completes a call, no other ACD hunt group call will ring at the endpoint until the ACD Wrap-Up Timer expires or the agent enters this feature code to terminate the wrap-up session.

Agent Help 375 The Agent Help feature allows an endpoint user to request help from a designated “Agent Help Extension” during a two- or three-party call.

Agent Help Reject 376 When a request-for-help call rings, the Agent Help Extension can choose to join the call or enter this feature code to reject the request.

Answer (Ringing Call) 351 Answers the call that has been ringing or holding the longest at that endpoint.

Audio Diagnostics 320 When initiated, users are prompted to answer questions about the audio problems by pressing specific keypad buttons.


ReferenceEndpoint Feature Codes

Automatic CO Access On/Off 360 (Not used on single line endpoints) Allows the endpoint user to determine how ringing outside calls will be answered: simply by lifting the handset or pressing the Speaker button (automatic answer), or by lifting the handset or pressing the Speaker button and pressing a Call button, individual trunk button or the ANSWER button.

Automatic IC Access On/Off 361 (Not used on single line endpoints) Allows the endpoint user to determine how ringing intercom calls will be answered: simply by lifting the handset (automatic answer), or by lifting the handset and pressing the IC button (or a Call button, if there is no IC button).

Automatic Trunk Answer 350 Using this feature code, endpoint users with allowed answer can pick up trunks that are ringing into the system, but that are not actually ringing at their endpoints. This feature does not pick up transferred calls or recalls that are ringing at the endpoint.

Background Music On/Off 313 (Not used on single line endpoints) Turns on and off background music heard through the endpoint speaker.

Barge-In 386 Allows the supervisor to barge-in on a call to help the hunt group member/agent.

Call Forward All Calls 355 Immediately forwards all calls to another endpoint or to an outside endpoint number.

Call Forward If Busy 357 Immediately forwards all calls to another endpoint or to an outside endpoint number when the endpoint is in use.

Call Forward If No Answer 356 Forwards all calls to another endpoint or to an outside endpoint number if not answered within a predetermined time.

Call Forward If No Answer/Busy 358 Forwards all calls to another endpoint or to an outside endpoint number if not answered within a predetermined amount of time, or immediately if the endpoint is in use.

Call Logging 333 Allows users of display endpoints to view missed, received, and dialed calls.

Change Language 301 An endpoint user can change the assigned language for the endpoint by entering the Change Language feature code while the endpoint is idle.

CO Hookflash 330 Sends a timed hookflash over the trunk while on an outside call (includes conference calls).

Conference 5 Connects from three to four parties in a conference. A conference consists of any combination of inside and outside parties.

Data 340 Allows operation of a data device attached to a digital endpoint. Requires a modem-equipped data device. Supported on Mitel 5000 systems equipped with appropriate digital interface equipment.

Default Endpoint 394 This single feature code cancels account codes for all calls following, Do-Not-Disturb, manual call forwarding, background music, ring intercom always, and queue requests; restores handsfree mode, pages, hunt group calls, and system forwarding; and returns endpoint volumes to default values.

Table 22. Endpoint Feature Codes (Continued)




Directories 307 (Display endpoints Only) Allows display endpoint users to search for extension numbers or System Speed Dial numbers. The number can then be dialed, if appropriate.

Display Outside Party Name On/Off

379 (Display endpoints Only) When the endpoint user enters this feature code, while connected to a CO call that has outside party name information, the display will toggle between the caller’s name and number. If there is no outside party name or the Expanded CO Call Information On Displays flag is disabled, the user will hear a burst of reorder tone and see the CANNOT ACCESS FEATURE display. If the Display Outside Party Name On/Off feature code is programmed in a user programmable button with a lamp, the lamp will be lit when the outside party name is enabled and off when the outside party number is enabled.

Display Time/Date (ITP)Show IP Address (SIP)

300 (Display endpoints Only) Temporarily displays the system date and time, user name, and extension number during a call or when other displays are shown.Feature code 300 displays the IP Address of an endpoint if it is in SIP mode.

Do-Not-DisturbDo-Not-Disturb CancelDo-Not-Disturb On/Off

370371372

The Do-Not-Disturb feature code halts all intercom calls, transferred calls, and pages to the endpoint. The Cancel code returns the endpoint to normal operation. The on/off code can be used to turn Do-Not-Disturb on or off.

Do-Not-Disturb Override 373 (Not used on single line endpoints) If enabled in the database, allows the endpoint user to break through another endpoint’s Do-Not-Disturb mode when placing an intercom call.

Enhanced Speakerphone Enable 310 (Digital endpoints only) When entered at a digital endpoint, this feature code enables the enhanced speakerphone. Digital endpoints can also use the Special button + Speaker buttons.

Feature Key Default 395 (Not used on single line endpoints) Endpoints have user-programmable feature buttons that can be set to enter feature codes. This code returns the user-programmable buttons to the database default values.

Group Listen 312 (Not used on single line endpoints) Allows a user to transmit a conversation over the endpoint speaker while in handset or headset mode.

Handsfree On/Off 319 (Not used on single line endpoints) Disables/enables the endpoint’s handsfree intercom answering. Incoming intercom calls ring as private calls if handsfree answering is disabled.

Headset EnableHeadset DisableHeadset On/Off

315316317

(Not used on single line endpoints) The enable code signals the system that a headset has been connected to the endpoint. The disable code returns the endpoint to normal operation. The on/off feature code can be used to toggle the feature on or off.

Hold – Individual 336 Places a call on hold so that it can be picked up directly at that endpoint or through a reverse transfer from any other endpoint.





Hold – System 335 Places an outside call on system hold. It can be picked up directly at any endpoint that has an individual trunk button and has allowed-answer and/or outgoing access for that trunk, or by the endpoint that placed it on hold. (If used on conference or intercom calls, the system places the call on individual hold.)

Hunt Group RemoveHunt Group ReplaceHunt Group Remove/Replace

322323324

Removes the endpoint from its assigned hunt group(s) or places it in again. Does not affect non-hunt group calls. The remove/replace feature code can be used to toggle the feature.

LCD Contrast Adjustment 303 Adjusts the LCD contrast on the display. The endpoint must be idle to use this feature.

Message 365 This feature code is used for leaving and retrieving a message waiting indication at a called endpoint or the called endpoint’s message center. Depending on how the message was left, the called endpoint user either retrieves the message from his/her message center or from the endpoint that left the message.

Message – Cancel 366 Allows the endpoint user to cancel a message waiting indication that he or she left at another endpoint.

Message – Cancel Current 368 Cancels a message waiting indication that is waiting at the endpoint without requiring the user to respond to it.

Message – Silent 367 Leaves a Message Waiting indication at an endpoint without first placing an intercom call.

Mute On/Off 314 (Not used on single line endpoints) Turns the microphone on or off during a call. If muted, the endpoint user can hear the other party, but the party cannot hear the endpoint user.

Page 7 When followed by a paging zone code (0–9 or 0–49), it allows announcements to be made through endpoint speakers and any external paging speakers in the page zone.

Page On/Off 325 (Not used on single line endpoints) Halts pages through the endpoint speaker or allows them to be received again.

Program Buttons 397 (Not used on single line endpoints) User-programmable feature buttons and Station Speed Dial buttons can be programmed using this feature code.

Program Endpoint Password 392 The endpoint password is used for the Remote Programming feature. The password can be changed by entering the Program Endpoint Password feature code at the endpoint or when using the Remote Programming feature.

Queue Request 6 Requests (or cancels) an automatic callback when a busy trunk or endpoint becomes available.

Record-A-Call 385 If the system is programmed with a Record-A-Call application, the endpoints can be programmed to use the Record-A-Call feature. It allows users to enter a feature code whenever they want to record an ongoing call in their designated Record-A-Call mailbox. Users can retrieve the recorded messages later, just as they would any other mailbox messages.





Redial 380 Redials the last outside phone number dialed or saved at the endpoint (up to 48 digits). Also used to save numbers at endpoints programmed for last number saved.

Redirect Call 331 Allows the endpoint user to route ringing outside, intercom, and camped on calls to another endpoint, hunt group, or outside number. Routing of the redirected call is still subject to trunk and toll restrictions. This feature provides these options in addition to the currently available options which allow the endpoint user to redirect calls to Voice Mail or Do-Not-Disturb. The Redirect Ringing Call feature does not require any premium features.

Reminder MessageReminder Message Cancel

305306

(Not used on single line endpoints) The endpoint user can set reminder messages that signal the endpoint at specific times. Or, the user can cancel all reminder messages for the endpoint.

Remote Configuration – Disable 343 Reserved for controlled introduction. Disables the Remote Configuration feature. The VPN connection from the Remote Proxy Server to the Mitel 5000 system is terminated.

Remote Configuration – Display License Key

347 Reserved for controlled introduction. Displays the license key ID (HASP key) for the Mitel 5000 system.

Remote Configuration – Enable 342 Reserved for controlled introduction. Enables a Remote Configuration session. The Virtual Private Network (VPN) connection from the Mitel 5000 system to the Remote Proxy Server is initiated.

Remote Configuration – Reset 344 Reserved for controlled introduction. Resets a Remote Configuration session. The VPN connection from the Mitel 5000 system to the Remote Proxy Server is reset.

Remote Programming 359 Allows a user to place an endpoint in DND mode, forward the endpoint’s calls, or change the password; either from another endpoint or through DISA.

Reverse Transfer (Call Pick-Up) 4 Picks up a call ringing or holding at an endpoint or hunt group

Review Keys 396 (Not used on single line endpoints) User-programmable feature buttons and Station Speed Dial buttons can be viewed using this feature code.

Ring Intercom Always On/Off 377 Enables/disables the feature that allows the endpoint to always place private (non-handsfree) intercom calls.

Ring Tone Selection 398 (Not used on single line endpoints) Selects the type of ringing alert tone that will be heard from the endpoint.

Routing Off 304 Disables System OAI Offering Control for third-party applications. This feature requires you to enter a password. Once you disable routing, you cannot enable it again (i.e., only the third-party application can enable routing).

Station Monitor 321 (Hunt Group supervisors only) Allows a designated hunt group supervisor to monitor a call of anyone in the associated hunt group.

Station Speed DialStation Speed Dial Programming

382383

Dials/programs one of the 10 Station Speed Dial numbers when followed by a location code (0–9).

Steal 387 Allows the supervisor to take away a call from the hunt group member/agent.





Switch Keymap 399 (Not used on single line endpoints) Allows an endpoint user to switch between standard and alternate keymaps.

System Forward EnableSystem Forward DisableSystem Forward On/Off

352353354

Enables or disables the database-programmed System Forwarding feature for this endpoint. The on/off feature code can be used to toggle the feature on or off.

System Speed Dial 381 Dials one of the 1000 System Speed Dial phone numbers when followed by a location code (000–999). Also used for reviewing System Speed Dial numbers.

Transfer to Hold 346 Transfers a call to another endpoint and places it on individual hold so that it does not ring or send call waiting signals until it recalls.

Transfer to Ring 345 Transfers a call to another endpoint or to an outside phone number.




ReferenceDefault ASR and Non-ASR Voice Prompts

Default ASR and Non-ASR Voice PromptsTable 23 shows all of the U.S. English default system voice prompts for ASR- and non ASR-enabled systems. These prompts apply to Basic Voice Mail (BVM) and Enterprise® Messaging (EM) systems only. These prompts do not apply to the NuPoint Messenger system. Prompts designated by an asterisk (*) cannot be re-recorded.

Table 23. Voice Prompts: Non-ASR and ASR

Prompt ID Content (Non-ASR) Content (ASR)

001 To leave a message, please enter a mailbox num-ber.

To leave a message, please say or enter a mail-box number.

002 For the directory, press pound (or hash in Euro-pean systems).

For the directory, say “Directory” or press pound (or hash).

003 To reach an operator, press zero. To reach an operator, say “Operator” or press zero.

004 I’m sorry... N/A

005 ...is not available. N/A

006 The number entered is not valid. N/A

007 Using the keys on your telephone, please spell the name of the person, then press pound (or hash). For the letter Q, press seven. For the letter Z, press nine. To advance to the next character, please wait for two seconds or press another key. To exit the directory, press star.

Please say the name of the person you are trying to reach. Otherwise, using the keys on your tele-phone, please spell the last name of the person, then press pound (or hash). For the letter Q, press seven. For the letter Z, press nine. To advance to the next character, please wait for two seconds or press another key. To exit the direc-tory, press star.

008 To exit the directory, press star. To exit the directory, say “Cancel” or press star.

009 Mailbox number... N/A

010 If this is correct, press pound (or hash). If this is correct, say “Yes” or press pound (or hash).

011 For the previous name in the directory, press one. For the previous name, say “Previous” or press one.

012 To hear additional information, press two. To hear additional information, say “More” or press two.

013 To hear the next directory name, press three. To hear the next name, say “Next” or press three

014 To spell a new name, press four. To spell a new name, say “New” or press four.

015 Extension number... N/A

016 Not used Not used

017 ...is not a valid choice. N/A

018 Please try again. N/A

019 After the tone, please record your message. When finished, you may hang up to deliver the message or press pound (or hash) for more options.

N/A



020 Message delivered. N/A

021 To replay, press one. To replay, say “Replay” or press one.

022 To erase and re-record, press three. To erase and re-record, say “Erase” or press three.

023 To append this recording, press two. To append this recording, say “Append” or press two.

024 To accept, press pound (or hash). To accept, say “Accept” or press pound (or hash).

025 Please record after the tone. To end, press pound (or hash).

N/A

026 Recording erased. N/A

027 Recording stopped. N/A

028 Please begin speaking after the tone. N/A

029 Message play stopped. To continue, press pound (or hash).

Message play stopped. To continue, say “Resume” or press pound (or hash).

030 Enter the destination mailbox or group list num-ber.

Say or enter the destination mailbox or group list number.

031 Logon canceled. N/A

032 Enter your password. Then press pound (or hash).

Say or enter your password.

033 There have been three invalid attempts to log on to your mailbox.

N/A

034 Invalid password. N/A

035 Thank you for calling. Good-bye. N/A

036 To access mailbox features, you must change your system-assigned password.

N/A

037 You have not finished setting up your mailbox. N/A

038 Subscriber access denied. N/A

039 Because this is the first time you are entering your mailbox, you must record your name for the company directory.

N/A

Table 23. Voice Prompts: Non-ASR and ASR (Continued)




040 Since you are entering your mailbox for the first time, you should be aware of a few standard fea-tures. To cancel an option you have accessed and return to the previous menu, press star. To accept your recording or dialing sequence, or to advance to your next message, press pound (or hash). For help, you may press zero at any time you are at a menu and the system will replay the current menu and or give you additional informa-tion. Certain mailbox features such as remote messaging are available only if authorized by your System Administrator. Your mailbox is now fully set up.

Since you are entering your mailbox for the first time, you should be aware of a few standard fea-tures. To cancel an option you have accessed and return to the previous menu, say “Cancel” or press star. To accept your recording or dialing sequence, or to advance to your next message, say “Accept” or press pound (or hash). For help, say “Help” or press zero to replay the current menu and/or give you additional information. Cer-tain mailbox features such as remote messaging are available only if authorized by your System Administrator. Your mailbox is now fully set up.

041 Your password may be up to 12 digits. N/A

042 Enter your new password, then press pound (or hash). If you don’t want a password, press pound (or hash) now.

Say or enter your new password. If you don’t want a password, say “Skip” or press pound (or hash).

043 Your new password is… N/A

044 The number entered is too long. N/A

045 To accept this entry, press pound (or hash). To accept this entry, say “Accept” or press pound (or hash).

046 To erase and re-enter, press three. To erase and re-enter, say “Re-enter” or press three.

047 Password erased. N/A

048 Password saved. N/A

049 Your mailbox is full and cannot receive any new messages. Please delete old messages.

N/A

050 - 051 Not used Not used

052 Your mailbox is almost full. Please delete any messages you no longer need so new messages may arrive.

N/A

053 You have... N/A

054 You have one new message. N/A

055 ...new messages. N/A

056 ...of which is priority. N/A

057 You have no new messages. N/A

058 You have one saved message. N/A

059 ...saved messages. N/A

060 Remote messaging is currently enabled. N/A





061 To listen to new messages, press one. To listen to new messages, say “New” or press one.

062 To record a message, press two. To record a message, say “Record” or press two.

063 To listen to saved messages, press three. To listen to saved messages, say “Saved” or press three.

064 For personal options, press four. For personal options, say “Personal” or press four.

065 To setup remote messaging, press five. To setup remote messaging, say “Remote” or press five.

066 For your primary setup, press one. For your primary setup, say “Primary” or press one.

067 For your alternate setup, press two. For your alternate setup, say “Alternate” or press two.

068 If this is the correct destination, press pound (or hash).

If this is the correct destination, say “Yes” or press pound (or hash).

069 To send this message now, press pound (or hash).

To send this message now, say “Send” or press pound (or hash).

070 For special delivery options, press nine. For special delivery options, say “Options” or press nine.

071 To return to the previous menu, press star. To return to the previous menu, say “Cancel” or press star.

072 Message canceled. N/A

073 To mark this message private, press one. To mark this message private, say “Private” or press one.

074 To mark this message for certified delivery, press two.

To mark this message for certified delivery, say “Certified” or press two.

075 To mark this message priority, press three. To mark this message priority, say “Priority” or press three.

076 Message marked private. N/A

077 Message marked certified. N/A

078 Message marked priority. N/A

079 To send this message to additional mailboxes, press pound (or hash).

To send this message to additional mailboxes, say “Yes” or press pound (or hash).

080 To rewind your message or recording, press one. To rewind your message or recording, say “Backup” or press one.

081 To pause at any time, press two. To pause at any time, say “Pause” or press two.

082 To fast forward your message or recording, press three.

To fast forward your message or recording say “Forward” or press three.

083 To lower the volume, press four. To lower the volume, say “Lower” or press four.





084 To raise the volume, press six. To raise the volume, say “Higher” or press six.

085 To save this message, press seven. To save this message, say “Save” or press seven.

086 To delete this message, press nine. To delete this message, say “Delete Message” or press nine.

087 To skip to the end of your message or recording, press pound (or hash).

To skip to the end of your message or recording, say “Skip” or press pound (or hash).

088 To return to the main menu, press star. To return to the main menu, say “Cancel” or press star.

089 To reply to this message, press two. To reply to this message, say “Reply” or press two.

090 To forward a copy of this message to another destination, press three.

To forward a copy of this message to another destination, say “Forward” or press three.

091 To replay the previous message, press four. To replay the previous message, say “Previous” or press four.

092 To replay the message envelope, press five. To replay the message envelope, say “Envelope” or press five.

093 To listen to your next message, press six. To listen to your next message, say “Next” or press six.

094 There are no previous messages. N/A

095 Message saved. N/A

096 Message deleted. N/A

097 There are no further messages. N/A

098 Message received... N/A

099 ...at... N/A

100 ...from... N/A

101 ...totaling... N/A

102 ...minutes... N/A

103 ...minute... N/A

104* ...seconds... N/A

105 ...second... N/A

106 Message received from an outside caller. N/A

107 To record an introduction with a copy of this mes-sage, press one.

To record an introduction with a copy of this mes-sage, say “Record” or press one.

108 To change your personal greeting, press one. To change your personal greeting, say “Greeting” or press one.

109 To change your name in the directory, press two. To change your name in the directory, say “Name” or press two.





110 To change your password, press three. To change your password, say “Password” or press three.

111 To change your message envelope, press four. To change your message envelope, say “Enve-lope” or press four.

112 To replay the message, press one. To replay the message, say “Replay” or press one.

113 To select your primary greeting, press one. To select your primary greeting, say “Primary” or press one.

114 To select your alternate greeting, press two. To select your alternate greeting, say “Alternate” or press two.

115 To select the system greeting, press three. To select the system greeting, say “System” or press three.

116 After the tone, please record your greeting, then press pound (or hash).

N/A

117 Greeting saved. N/A

118 After the tone, please record your name, then press pound (or hash).

N/A

119 Name saved. N/A

120 Your message envelope is currently set to return...

N/A

121 ...all information. N/A

122 ...time and date... N/A

123 ...message source... N/A

124* ...and... N/A

125 ...message length... N/A

126 To turn on all envelope options, press four. To turn on all envelope options, say “All Options” or press four.

127 For message source, press two. For message source, say “Source” or press two.

128 For message length, press three. For message length, say “Length” or press three.

129 This option is now off. N/A

130 This option is now on. N/A

131 For time and date, press one. For time and date, say “Time, Date” or press one.

132 Your message envelope will play all options. N/A

133 ...is turned on to call you at... N/A

134* AM N/A

135* PM N/A





136 ...Extension ID number... N/A

137 ...Every day. N/A

138 ...Monday through Friday. N/A

139* Sunday N/A

140* Monday N/A

141* Tuesday N/A

142* Wednesday N/A

143* Thursday N/A

144* Friday N/A

145* Saturday N/A

146 To turn this number on or off, press one. To turn this number on or off, say “Change” or press one.

147 To change the phone number, press two. To change the phone number, say “Number” or press two.

148 To change times of day, press two. To change times of day, say “Time” or press two.

149 To change days of the week, press three. To change days of the week, say “Days” or press three.

150 For pager notification, press one. For pager notification, say “Pager” or press one.

151 For personal phone notification, press two. For personal phone notification, say “Personal” or press two.

152 For notification of all new messages, press one. For notification of all new messages, say “All Messages” or press one.

153 For priority-only, press two. For priority-only, say “Priority” or press two.

154 Please enter the destination telephone number and wait for further instructions.

Please say or enter the destination telephone number and wait for further instructions.

155 The new number is... N/A

156 Please enter the start time. Please say or enter the start time.

157 Please enter the stop time. Please say or enter the stop time.

158 I’m sorry. You must program a telephone number first.

N/A

159 Invalid time. N/A

160 For AM, press one. For AM, say “AM” or press one.

161 Please select the days of the week on which you wish to be notified.

N/A






163 Please enter your mailbox number. Please say or enter your mailbox number.

164 Today N/A

165 Yesterday N/A

166* January N/A

167* February N/A

168* March N/A

169* April N/A

170* May N/A

171* June N/A

172* July N/A

173* August N/A

174* September N/A

175* October N/A

176* November N/A

177* December N/A

178* First N/A

179* Second N/A

180* Third N/A

181* Fourth N/A

182* Fifth N/A

183* Sixth N/A

184* Seventh N/A

185* Eighth N/A

186* Ninth N/A

187* Tenth N/A

188* Eleventh N/A

189* Twelfth N/A

190* Thirteenth N/A

191* Fourteenth N/A

192* Fifteenth N/A

193* Sixteenth N/A

194* Seventeenth N/A





195* Eighteenth N/A

196* Nineteenth N/A

197* Twentieth N/A

198* Twenty-first N/A

199* Twenty-second N/A

200* Twenty-third N/A

201* Twenty-fourth N/A

202* Twenty-fifth N/A

203* Twenty-sixth N/A

204* Twenty-seventh N/A

205* Twenty-eighth N/A

206* Twenty-ninth N/A

207* Thirtieth N/A

208* Thirty-first N/A

209 ...the Voice Mail system. N/A

210 The system is set to notify you between... N/A

211 ...is turned off. N/A

212 ...is turned on to call your pager at... N/A

213 ...with all new messages. N/A

214 ...with all priority messages. N/A

215 ...starting at... N/A

216 ...ending at... N/A

217 For mailbox and group list maintenance, press two.

For mailbox and group list maintenance, say “Mailbox Maintenance” or press two.

218 To send a message to all subscribers, press one. To send a message to all subscribers, say “Broadcast Message” or press one.

219 To make a custom recording, press one. To make a custom recording, say “Custom” or press one.

220 To select a custom recording, press two. To select a custom recording, say “Select” or press two.


222 Please enter the recording number. N/A

223 After the tone, please record. Then press pound (or hash).

N/A





224 Recording saved. N/A

225 To continue recording, press pound (or hash). To continue recording, say “Continue” or press pound (or hash).


227 You have no saved messages. N/A

228 To spell the first name, press five. To search by first name, say “First” or press five.

229 To spell the last name, press five. To search by last name, say “Last” or press five.

230 Using the keys on your telephone, please spell the first name of the person. Then press pound (or hash). For the letter Q, press seven. For the letter Z, press nine.

Please say the first name of the person you are trying to reach. Otherwise, using the keys on your telephone, please spell the first name of the per-son, then press pound (or hash). For the letter Q, press seven. For the letter Z, press nine.

231 No message left. N/A

232 ...last... N/A

233 ...an outside caller at... N/A

234 Message was sent from... N/A

235 This matches the mailbox of... N/A

236 ...an unknown caller. N/A

237 To turn off the envelope, press five. To turn off the envelope, say “None” or press five.

238 To accept the changes, press pound (or hash). To accept the changes, say “Accept” or press pound (or hash).

239 The envelope is turned off. N/A

240 Please enter the application extension number. Please say or enter the application extension number.

241 To select a day recording, press one. To select a day recording, say “Day” or press one.

242 To select a night recording, press two. To select a night recording, say “Night” or press two.

243 If this is the correct recording, press pound (or hash).

If this is the correct recording, say “Yes” or press pound (or hash).

244 Warning, no recording has been made. N/A

245 Invalid application entered. N/A

246 ...is not a valid recording number. N/A


253 This is a return receipt verifying the message sent has been heard.

N/A

254 I’m sorry. Private messages cannot be forwarded. N/A





255 This is the message center calling for... N/A

256 If you are the correct person, press pound (or hash).

If you are the correct person, say “Yes” or press pound (or hash).

257* ...One N/A

258* ...Two N/A

259* ...Three N/A

260* ...Four N/A

261* ...Five N/A

262* ...Six N/A

263* ...Seven N/A

264* ...Eight N/A

265* ...Nine N/A

266* ...Ten N/A

267* ...Eleven N/A

268* ...Twelve N/A

269* ...Thirteen N/A

270* ...Fourteen N/A

271* ...Fifteen N/A

272* ...Sixteen N/A

273* ...Seventeen N/A

274* ...Eighteen N/A

275* ...Nineteen N/A

276* ...Twenty N/A

277* ...Thirty N/A

278* ...Forty N/A

279* ...Fifty N/A

280* ...Sixty N/A

281* ...Seventy N/A

282* ...Eighty N/A

283* ...Ninety N/A

284* ...Hundred N/A

285 This mailbox is currently full and cannot receive new messages.

N/A





286* Oh N/A

287 ...of which are priority. N/A

288 Priority message received... N/A

289 Otherwise, press star. Otherwise, say “No” or press star.

290 When you are finished entering mailbox numbers, press pound (or hash).

N/A

291 Otherwise, press pound (or hash). Otherwise, say “Send” or press pound (or hash).

292 For PM, press two. For PM, say “PM” or press two.

293 For Sunday, press one. For Sunday, say “Sunday” or press one.

294 For Monday, press two. For Monday, say “Monday” or press two.

295 For Tuesday, press three. For Tuesday, say “Tuesday” or press three.

296 For Wednesday, press four. For Wednesday, say “Wednesday” or press four.

297 For Thursday, press five. For Thursday, say “Thursday” or press five.

298 For Friday, press six. For Friday, say “Friday” or press six.

299 For Saturday, press seven. For Saturday, say “Saturday” or press seven.

300 For Monday through Friday service, press one. For Monday through Friday service, say “Week-days” or press one.

301 For all the days of the week, press two. For all the days of the week, say “Days” or press two.

302* Thousand N/A

303 The hard disk is... N/A

304 ...percent full. N/A

305 I’m sorry. The system is full and cannot record any messages.

N/A

306* Zero N/A

307 pound (or hash) N/A

308 star N/A

309 Group list number... N/A

310 Please speak louder. N/A

311 You have recorded for the maximum time permit-ted.

N/A


313 Resuming playback. N/A

314 You have one priority message. N/A





315 Use two digits for the hour and two digits for the minutes.

N/A


318 You have chosen not to have a password. N/A

319 I’m sorry. This mailbox is currently in use and cannot be accessed. Please try again later.

N/A


321 If you are calling from a rotary-type telephone, please stay on the line and your call will be answered.

N/A

322 You can not reply to a system sent message. N/A


325 Please select the days of the week. N/A

326 To select individual week days, press three. To select individual week days, say “Day” or press three.

327 Service is set for Monday through Friday. N/A

328 Service is set for each day of the week. N/A

329 Recording canceled. N/A

330 The system was busy and could not deliver mes-sage notification at the specified time.

N/A

331 The system was unable to deliver message notifi-cation due to a programming error.

N/A

332 Extension ID... N/A

333 ...the operator. N/A

334 ...the operator... N/A

335 Remote Messaging will call... N/A

336 To change a cascade level, press one. To change a cascade level, say “Level” or press one.

337 To select a message notification category, press four.

To select a message notification category, say “Category” or press four.

338 Please enter the cascade level you wish to pro-gram.

Please enter the cascade level you wish to pro-gram. Say or enter one through nine using the keys on your telephone.

339 ...with a pager number of... N/A

340 To change the pager dial string, press three. To change the pager dial string, say “Pager” or press three.





341 To call an internal extension, press one. To call an internal extension, say “Internal” or press one.

342 To call an outside number, press two. To call an outside number, say “Outside” or press two.


344 Please enter the digits for your digital pager and wait for further instructions.

Please say or enter the digits for your digital pager and wait for further instructions.

345 The new pager number is... N/A

346 Mailbox Number N/A

347 New Message Count N/A

348 Pause N/A

349 You must program a telephone number first. N/A

350 You have chosen not to have a pager number. N/A

351 Cascade Level... N/A

352 You did not enter a valid document number. N/A

353 This document is currently unavailable. N/A

354 ... is not a valid document number. N/A

355 You have already selected that document. N/A

356 To cancel this message, press star. To cancel this message, say “Cancel” or press star.

357 You have selected the maximum number of docu-ments allowed.

N/A

358 To send your fax, press pound (or hash). To send your fax, say “Send” or press pound (or hash).

359 You have selected one document. N/A

360 You haven’t selected any documents yet. N/A

361 You may select one more document during this call.

N/A

362 You may select up to... N/A

363 ... more documents during this call. N/A

364 Selections canceled. N/A

365 The number that will appear on your fax cover sheet is...

N/A

366 You have chosen not to have your extension appear on your cover sheet.

N/A





367 If you would like to have your fax delivered in the future, press pound (or hash).

If you would like to have your fax delivered in the future, say “Delay” or press pound (or hash).

368 To re-enter the number, press three. To re-enter the number, say “Re-enter” or press three.

369 If you wish to have your extension appear on your cover sheet, enter the extension followed by pound (or hash).

If you wish to have your extension appear on your cover sheet, say or enter the extension then say or press pound (or hash).

370 If you are calling from your fax machine, press one.

If you are calling from your fax machine, say “Yes” or press one.

371 Press the start button on your fax machine now. N/A

372 All of our fax lines are currently busy. N/A

373 Please try again later. N/A

374 Your fax will be delivered to... N/A

375 Your fax will be delivered shortly. N/A

376 I am unable to communicate with your fax machine. Please make sure it is operating prop-erly and try again.

N/A

377 (For U.S. systems) Please enter the 10 digit tele-phone number of your fax machine, including area code.(For European systems) Please enter the tele-phone number of your fax machine, including your national dialing code if required.

(For U.S. systems) Please say or enter the 10 digit fax number, including area code.(For European systems) Please say or enter the telephone number of your fax machine, including your national dialing code if required.

378 The number you enter may be up to twenty digits in length.

N/A

379 Your fax is scheduled to be delivered at... N/A

380 Please enter a document number. Please say or enter the document number.

381 When you have finished importing documents, press star.

When you are done importing documents, say “Finished” or press star.

382 Document number... N/A

383 ...is currently in use. N/A

384 ...already exists. N/A

385 To replace this document, press pound (or hash). To replace this document, say “Replace” or press pound (or hash).

386 Document received. N/A

387 Press pound (or hash) to continue. Say “Continue” or press pound (or hash) to con-tinue.

388 To import a fax document, press four. To import a fax document, say “Import Fax” or press four.





389 (For U.S. systems) If this is an international call, enter 011 followed by the country code and fax number. Then press pound.(For European systems) If this is an international call, enter 00 code followed by your country code and your fax number. Then press hash.

(For U.S. systems) If this is an international call, say or enter 011 followed by the country code and fax number. Then say or press pound/.(For European systems) If this is an international call, say or enter 00 code followed by your coun-try code and your fax number. Then press hash.

390 I’m sorry. I’m not allowed to dial that number. N/A

391 To receive your documents, please hang up and call from your fax machine.

N/A

392 The system does not have enough disk space to import your document.

N/A

393 The system is unable to import your document because it will exceed the Maximum Fax Library Size.

N/A

394 For recording options, press three. For recording options, say “Options” or press three.

395 There are... N/A

396 ... calls ahead of you. N/A

397 Your call should be answered within... N/A

398 You have selected... N/A

399 ...documents. N/A

400 Hello, you have reached the Mitel voice process-ing system.

N/A

401 Hello, you’ve reached the Mitel automated call handling system.

N/A

402 To change your message search order, press two. To change your message search order, say “Order” or press two.

403 Your current message search order is first in first out.

N/A

404 Your current message search order is last in, first out.

N/A

405 To search for messages first in first out, press one.

To search for messages first in first out, say “First In” or press one.

406 To search for messages last in first out, press two.

To search for messages last in first out, say “Last In” or press two.

407 To change the search order for new messages, press one.

To change the search order for new messages, say “New” or press one.

408 To change the search order for saved messages, press two.

To change the search order for saved messages, say “Saved” or press two.

409 You have received a new message N/A





410 You have received a new voice mail N/A

411 You have received a new e-mail N/A

412 You have received a new fax N/A

413 You have received… N/A


500 If you know your party’s extension number, enter it now.

If you know your party’s extension, please say or enter it now.

501 To leave a message, press one. To leave a message, say “Leave Message” or press one.

502 To try another extension, press two. To try another extension, say “Extension” or press two.

503 Please hold while your call is being transferred to...

N/A


505 To return to the menu, press two. To return to the menu, say “Menu” or press two.

506 Your fax is scheduled to be delivered on... N/A

507 The system already contains the maximum num-ber of fax documents allowed.

N/A

508 The system does not have enough disk space to import any more documents.

N/A

509 The system is currently at or above the Maximum Fax Library Size.

N/A

510 Levels one through nine are currently disabled. N/A

511 Your call will be answered in the order it was received.

N/A

512 There is one call ahead of you. N/A

513 To change your transfer method, press five. To change your transfer method, say “Transfer” or press five.

514 Your current transfer method is unannounced. N/A

515 Your current transfer method is screened. N/A

516 Your current transfer method is announce only. N/A

517 To select unannounced transfers, press one. To select unannounced transfers, say “Unan-nounced” or press one.

518 For screened transfers, press two. For screened transfers, say “Screened” or press two.

519 For announce only, press three. For announce only, say “Announce” or press three.





520 Who should I say is calling? N/A

521 To replay the announcement, press one. To replay the announcement, say “Replay” or press one.

522 To send this call to Voice Mail, press two. To send this call to voice mail, say “Voice Mail” or press two.

523 To forward this call to another extension, press three.

To forward this call to another extension, say “Forward” or press three.

524 To accept this call, press pound (or hash). To accept this call, say “Accept” or press pound (or hash).

525 To refuse this call, press star. To refuse this call, say “Refuse” or press star.

526 You have a call from... N/A

527 To change the time and date, press five. N/A

528 The current time is... N/A

529 To accept the current time, press pound (or hash).

N/A

530 To enter a new time, use two digits for the hour and two digits for the minutes.

N/A

531 The current date is... N/A

532 To accept the current date, press pound (or hash).

N/A

533 To enter a new date, use two digits for the month, two digits for the day, and two digits for the year.

N/A

534 Invalid date. N/A

535 Please enter the extension number. Please say or enter the extension number.


538 For system prompt replacement or reinstatement, press six.

For system prompt replacement or reinstatement, say “Replacement” or press six.

539 Please enter the number of the system prompt. Please say or enter the number of the system prompt.

540 The system prompt has been replaced by the fol-lowing custom prompt...

N/A

541 The original system prompt is... N/A

542 To replace this system prompt with a custom prompt, press three.

To replace this system prompt with a custom prompt, say “Custom” or press three.

543 ...is not a valid system prompt number. N/A

544 To delete the custom prompt and reinstate the system prompt, press nine.

To delete the custom prompt and reinstate the system prompt, say “System” or press nine.





545 To replace this custom prompt with a new custom prompt, press three.

To replace this custom prompt with a new custom prompt, say “New Prompt” or press three.

546 You have no deleted messages. N/A

547 You have one deleted message. N/A

548 ...deleted messages. N/A

549 To recover deleted messages, press two. To recover deleted messages, say “Recover” or press two.

550 To recover this message, press seven. To recover this message, say “Recover” or press seven.

551 Message recovered. N/A

552 To purge this message, press nine. To purge this message, say “Purge” or press nine.

553 Message purged. N/A

554 To listen to deleted messages, press one. To listen to deleted messages, say “Listen” or press one.

555 To recover all messages, press two. To recover all messages, say “Recover” or press two.

556 To purge all messages, press three. To purge all messages, say “Purge” or press three.

557 ...messages recovered. N/A

558 ...messages purged. N/A

559 ...message recovered. N/A

560 ...message purged. N/A

561 For message options, press five. For message options, say “Options” or press five.

562 For more options, press nine. For more options, say “More” or press nine.

563 To change the fax destination number, press one. To change the fax destination number, say “Num-ber” or press one.

564 Please enter the extension number of your fax destination, followed by the pound (or hash) key.

Please say or enter the extension number of your fax. Then say or press pound (or hash).

565 Your fax destination is... N/A

566 You have chosen not to have a fax destination. N/A

567 Invalid extension. N/A

568 Fax destination saved. N/A

569 Fax destination erased. N/A

570 To cancel unheard sent voice mail messages, press one.

To cancel unheard sent voice mail messages, say “Unheard” or press one.





571 All sent messages have been heard. N/A

572 Enter the destination mailbox. Say or enter the destination mailbox.

573 This mailbox has one unheard message. N/A

574 ...unheard messages. N/A

575 To append to the message, press two. To append the message, say “Append” or press two.

576 To leave a Voice Mail message, press one. To leave a Voice Mail message, say “Voice Mail” or press one.

577 To make a return call, press two. To make a return call, say “Call Back” or press two.

578 Please hold while your call is being transferred to an outside number.

N/A

579 Enter the number of the remote mailbox. Say or enter the number of the remote mailbox.

580 ... followed by pound (or hash). N/A

581 …has just listened to the original message. N/A

582 This mailbox has... N/A


587 To hear the recipients, press three. To hear the recipients, say “Hear” or press three.


592 I’m sorry. I’m not allowed to dial that number. N/A

593 Message received from an outside number with no caller ID information.

N/A

594 I’m sorry. I do not have valid Caller ID informa-tion.

N/A

595 …the network… N/A

596 Your call is being handled by the Mitel voice pro-cessing system.

N/A

597 You have no new e-mails. N/A

598 ... new e-mails N/A

599 you have one new e-mail. N/A

600 ...saved e-mails. N/A

601 You have one saved e-mail. N/A

602 You have no new faxes. N/A

603 ... new faxes. N/A

604 You have one new fax. N/A





605 ...saved faxes. N/A

606 You have one saved fax. N/A

607 The system has not been properly configured. N/A

608 To listen to voice mails, press one. To listen to voice mails, say “Voice Mail” or press one.

609 To listen to e-mails, press three. To listen to e-mails, say “E-mail” or press three.

610 To listen to faxes, press six. To listen to Fax messages, say “Facsimile” or press six.

611 You have no new messages. N/A

612 with the subject... N/A

613 I’m sorry, you cannot delete this e-mail. N/A

614 To reply to all recipients, press one. To reply to all recipients, say “Everyone” or press one.

615 To reply to just the sender, press two. To reply to just the sender, say “Sender” or press two.

616 I’m sorry, this message was received from an unknown source.

N/A

617 Please enter the digits for the fax destination and wait for further instructions.

N/A

618 The system could not access your e-mail account with the known password.

N/A

619 ...totalling N/A

620 ...pages N/A

621 I’m sorry, you cannot delete this fax. N/A

622 For voice mails, press one. For voice mails, say “Voice Mail” or press one.

623 For e-mails, press two. For e-mails, say “E-mail” or press two.

624 For faxes, press three. For faxes, say “Facsimile” or press three.


630 voice mail N/A

631 e-mail N/A

632 Fax N/A


645 ...flagged... N/A

646 ...saved.... N/A

647 ...answered... N/A





648 ...recent... N/A

649 ...deleted... N/A

650 …one page… N/A

651 ...voice mails... N/A

652 ...e-mails... N/A

653 ...faxes... N/A

654 This message is marked... N/A

655 ...flagged... N/A

656 ...saved... N/A

657 ...answered... N/A

658 ...recent... N/A

659 ...deleted... N/A

660 ...with attachment... N/A

661 For your voice mail envelope, press one. For your voice mail envelope, say “Voice Mail” or press one.

662 For your e-mail envelope, press two. For your e-mail envelope, say “E-mail” or press two.

663 For your fax envelope, press three. For your fax envelope, say “Facsimile” or press three.

664 For message filters, press six. For message filters, say “Filters” or press six.

665 For the message subject, press three. For the message subject, say “Subject” or press three.

666 ...message subject... N/A

667 ...message filters... N/A

668 For the number of pages, press three. For the number of pages, say “Pages” or press three.

669 You cannot turn all fax envelope options off. N/A

670 ...number of pages... N/A

671 You have no new voice mails. N/A

672 Fax scheduled for delivery. N/A

673 ...new voice mails. N/A

674 You have one priority voice mail. N/A

675 You have one new voice mail N/A

676 ...saved voice mails… N/A





677 You have one saved voice mail. N/A

678 To listen to messages, press one. To listen to messages, say “Messages” or press one.

679 The system is momentarily unable to process your request.

The system is momentarily unable to process your request.

680 To wait for resources to become available, press one.

To wait for resources to become available, say “Wait” or press one.

681 To cancel the request and return to a previous menu, press star.

To cancel the request and return to a previous menu, say “Cancel” or press star.


683 You have one unheard voice mail. N/A

684 You have one heard voice mail. N/A

685 … unheard voice mail… N/A

686 … heard voice mail… N/A

687 You have no unheard voice mails. N/A


693 You have one priority e-mail N/A


700 N/A Please spell the first few letters of where you would like to search in the directory.

701 ...hours... N/A

702 ...hour... N/A

703 <10 second pause> N/A

704 <five second pause> N/A

705* <one second pause> N/A

706 Fax canceled N/A

707 phone number… N/A


709 Your results match more than… Your results match more than…

710 …entries. …entries.

711 If you would like to browse these results, press one. To filter your search, press two.

If you would like to browse these results, please say “Yes” or press one. To filter your search, say “No” or press two.





712 If the result is the first name, press one. Other-wise, please tell me the first name by pressing the keys on your telephone.

If that name is the first name, say “Yes” or press one. Otherwise, please tell me the first name by saying, spelling, or pressing the keys on your telephone.

713 If the result is the last name, press one. Other-wise, please tell me the last name by pressing the keys on your telephone.

If that name is the last name, say “Yes” or press one. Otherwise, please tell me the last name by saying, spelling, or pressing the keys on your telephone.


717 …one saved voice mail N/A

718 …one saved e-mail N/A

719 …one saved fax N/A

720 …one saved message N/A

721 … unheard voice mails N/A

722 … heard voice mails N/A


727 …one heard voice mail N/A


731 I’m sorry, I didn’t understand your response. N/A

732 The system prompt you have selected has two formats.

N/A

733 To select the standard format, press one. To select the standard format, say “Standard” or press one.

734 To select the speech-recognition format, press two.

To select the speech-recognition format, say “Speech Recognition” or press two.

735 To replace the standard format, press one. To replace the standard format, say “Standard” or press one.

736 To replace the speech-recognition format, press one.

To replace the speech-recognition format, say “Speech Recognition” or press one.


739 Speech recognition has been disabled for this call.

N/A


741 ... messages… N/A

742 ...seen... N/A


745 You have no saved voice mails. N/A






747 You have no saved e-mails. N/A


749 You have no saved faxes. N/A


751 voice mail received... N/A

752 E-mail received... N/A

753 Fax received... N/A

754 Priority voice mail received... N/A

755 Priority e-mail received... N/A


757 and seen N/A

758 and recent N/A

759 and answered N/A

760 and deleted N/A


762* ...Million... N/A

763* ...Billion... N/A

764* ...Trillion... N/A

765* ...Minus... N/A

766* (For U.S. systems) ...Dollar...(For European systems)…Pound…

N/A

767* (For U.S. systems) ...Dollars...(For European systems)…Pounds…

N/A

768* (For U.S. systems) ...Cent...(For European systems)…Pence…

N/A

769* (For U.S. systems) ...Cents...(For European systems)…Pence…

N/A

770 <Pause> N/A

771* O’clock N/A

772* ...Point... N/A

773 I was unable to connect to your voice mail server. N/A

774 I was unable to connect to your e-mail server. N/A

775 I was unable to connect to your fax server. N/A





776 If you have changed your password, press one. If you have changed your password, say “Pass-word” or press one.

777 To continue without these messages, press pound.

To continue without these messages, say “Con-tinue” or press pound.

778* dash N/A

779* ampersand N/A

780* at N/A

781* left parenthesis N/A

782* right parenthesis N/A

783* underscore N/A

784* space N/A

785* Tilde N/A

786* a N/A

787* b N/A

788* c N/A

789* apostrophe N/A

790* lower A N/A

791* lower B N/A

792* lower C N/A

793* d N/A

794* e N/A

795* F N/A

796* exclamation point N/A

797* lower D N/A

798* lower E N/A

799* lower F N/A

800* g N/A

801* h N/A

802* I N/A

803* star N/A

804* lower G N/A

805* lower H N/A

806* lower I N/A





807* j N/A

808* k N/A

809* l N/A

810* pound (or hash) N/A

811* lower J N/A

812* lower K N/A

813* lower L N/A

814* m N/A

815* n N/A

816* o N/A

818* lower M N/A

819* lower N N/A

820* lower O N/A

821* p N/A

822* q N/A

823* r N/A

824* s N/A

825* lower P N/A

826* lower Q N/A

827* lower R N/A

828* lower S N/A

829* T N/A

830* u N/A

831* v N/A

832* question mark N/A

833* lower T N/A

834* lower U N/A

835* lower V N/A

836* w N/A

837* x N/A

838* Y N/A

839* z N/A





840* lower W N/A

841* lower X N/A

842* lower Y N/A

843* lower Z N/A

844* colon N/A

845* period N/A

846* comma N/A

847* forward slash N/A

848* backward slash N/A

849* plus sign N/A

850 Please hold while I check your e-mail. N/A

851 ...one unreadable message N/A

852 ...unreadable messages N/A

853 You have no unreadable messages N/A

854 To manage unreadable messages, press six N/A

855 unreadable message... N/A

856 If you are finished, please press pound (or hash). Otherwise, press the next key to continue spell-ing.

N/A

857 Your quota grace limit has been reached. N/A

858 Please hold while I check your messages. N/A

859 The message could not be played. N/A


861 I’m sorry there are no network mailboxes avail-able for Node...

N/A

862 I’m sorry. This message cannot be forwarded. N/A

863 I could not connect to any of your remote servers. You will be redirected to the local voice mail view.

N/A


876 To record a standard greeting, press one. To record a standard greeting, say “Standard” or press one.

877 To copy the standard greeting to the speech-rec-ognition greeting, press two.

To copy the standard greeting to the speech-rec-ognition greeting, say “Copy” or press two.

878 To record a speech-recognition greeting, press three.

To record a speech-recognition greeting say “Speech Recognition” or press three.





879 If you would like to copy this recording to the speech-recognition greeting, press one.

If you would like to use this recording as the speech-recognition greeting, say “Copy” or press one.

880 To record a new speech-recognition greeting, press three.

To record a new speech-recognition greeting, say “New” or press three.

881 ñ (pronunciation: en-yay) N/A

882 I'm sorry. This system prompt is not available for replacement.

N/A

883 The following message could not be delivered to...

N/A

884 To disable Speech Recognition mailbox com-mands for this call, press eight.

To disable Speech Recognition mailbox com-mands for this call, say 'Disable' or press eight.

885 Speech Recognition disabled. N/A

886 I could not create a secure connection to your remote server. You will be redirected to the local voice mail view.

N/A

887 Please contact your system administrator. N/A

888 E-Mail Reader was unable to retrieve your faxes from your e-mail server due to a login failure.

N/A

889 E-Mail Reader was unable to retrieve your e-mails from your e-mail server due to a login fail-ure.

N/A

890 Please enter your e-mail account password. This is case sensitive. Using the keypad, you can scroll through symbols, numbers, and letters, both lower and upper case.

Please spell or enter your e-mail account pass-word. This is case sensitive. You can speak sym-bols, numbers, and letters. For upper case letters, say “Upper” followed by the letter.

891 Using the keys on your telephone, please spell the last name of the person. Then press pound (or hash). For the letter Q, press seven. For the letter Z, press nine.

Please say the last name of the person you are trying to reach. Otherwise, using the keys on your telephone, please spell the last name of the per-son, then press pound (or hash). For the letter Q, press seven. For the letter Z, press nine.

892 You have no voice mails N/A

893 You have no e-mails N/A

894 You have no faxes N/A

895 ...Network extension... N/A

896 To enable Speech Recognition mailbox com-mands for this call, press eight.

To enable Speech Recognition mailbox com-mands for this call, say “Enable” or press eight.

897 There was an error accessing your messages; you will be returned to the main menu

N/A

898 ...Network Mailbox... N/A





899 N/A I think you said “delete.” If this is correct, please press one; if this is not correct, please press two.

900 Speech Recognition enabled. N/A

901 No days selected. No days selected.

902 On On

903 Off Off


907 Message dated… Message dated…

908 E-Mail Reader was unable to retrieve your faxes and e-mails from your e-mail server due to a login failure.

E-Mail Reader was unable to retrieve your faxes and e-mails from your e-mail server due to a login failure.

909 To copy this message to additional mailboxes, press four.

To copy this message to additional mailboxes, say “Copy” or press four.

910 To spell a new name, press four. To spell a new name, say “new name,” or press four.

911 Using the keys on your telephone, please spell the first name of the person. Then press pound (or hash). For the letter Q, press seven. For the letter Z, press nine.

Please say the full name of the person you are trying to reach. Otherwise, using the keys on your telephone, please spell the first name of the per-son, then press pound (or hash). For the letter Q, press seven. For the letter Z, press nine.

912 Using the keys on your telephone, please spell the last name of the person. Then press pound (or hash). For the letter Q, press seven. For the letter Z, press nine.

Please say the full name of the person you are trying to reach? Otherwise, using the keys on your telephone, please spell the last name of the person, then press pound (or hash). For the letter Q, press seven. For the letter Z, press nine.

913 When you are finished entering mailbox numbers, press star to exit.

When you are finished entering mailbox numbers, say “Finished” or press star to exit.

914 Enter the destination mailbox or Group list num-ber. For the Directory, press pound (or hash). When you are finished entering the destination, press star to exit

Say or enter the destination mailbox or group list number. For the directory, say “Directory” or press pound (or hash). When you are finished entering the destination press star to exit.

915 ... or if you are finished listening to the message, Hang up.

N/A

916 Subscriber access is not programmed yet. Please contact the system administrator.

N/A

917 I am sorry, I could not complete your call at this time. Please try again later.

N/A

918 Message access is not configured. Please con-tact your system administrator.

N/A

919 To change your main menu e-mail reader count, press four.

To change your main menu e-mail reader count, say e-mail reader count or press four.





920 Main Menu E-Mail Reader Count is currently enabled.

N/A

921 Main Menu E-Mail Reader Count is currently dis-abled.

N/A

922 To enable, press one. To enable, say “enable” or press one.

923 To disable, press one. To disable, say “disable” or press one.

924 Main Menu E-Mail Reader Count has been auto-matically disabled, please go to the personal options menu to re-enable this feature.

N/A

926 For help with password special keys, press two. For help with password special keys, say “Help” or press two.

927 To repeat the following instructions press zero at any time.

To repeat the following instructions say “Repeat” or press zero at any time.

928 Enter the destination mailbox or Group list num-ber. When you are finished entering the destina-tion, press star to exit.

Say or enter the destination mailbox or group list number. When you are finished entering the des-tination, press star to exit.

929 “equal to sign” N/A

930 “greater than sign” N/A

931 “less than sign” N/A

932 “semi colon sign” N/A

933 “percent sign” N/A

934 “dollar sign” N/A

935 “pipe sign” N/A

936 “pound (or hash) sign” N/A

937 I am sorry, you must enter a password for security reasons. Please, enter your new password, then press pound (or hash).

N/A

938 To listen to all additional messages, please press eight.

Say “All Messages” or press eight to listen to all additional messages.

939 The locations of special characters are... For space, at, hyphen, underscore, equals sign, comma, greater than, and right parenthesis, use key “zero.” For exclamation point, pipe, apostro-phe, colon, semi-colon, forward slash, and back-slash, use key “one.” For period, tilde, dollar, asterisk, ampersand, percentage, plus, less than and left parenthesis, use key “star.” For pound (or hash), use key “pound (or hash).”

N/A





940 This call routing application does not have an associated digit translation node. Please assign a digit translation node using the System Manager interface before attempting to assign an Audiotex greeting using the System Administrator interface.

N/A

941 E-Mail Reader encountered an error while trying to connect to your e-mail server. Please contact your system administrator for further assistance.

N/A

942 E-mail Reader was unable to connect to your e-mail server. The server may be down or there may be a configuration issue with your E-Mail Reader Profile. Please contact your system administrator for further assistance.

N/A

943 E-Mail Reader cannot connect to your e-mail server due to an encryption mismatch. Please contact your system administrator for further assistance.

N/A

944 I am sorry, your password must be at least four digits long. Please, enter your new password, then press pound.

N/A

945-946 Not used. Not used.

947 To save this message, press nine. To save this message, say “Save” or press nine.

948 To delete this message, press seven. To delete this message, say “Delete” or press seven.

949 To swap your key settings for save and delete, press three.

To swap your key settings for save and delete, say “Swap” or press three.

950 Your current key settings are seven for save and nine for delete.

N/A

951 Your current key settings are nine for save and seven for delete.

N/A

952 To swap the key settings, press 1. To swap the key settings say “Swap” or press one.

953 Your settings have been changed. N/A




Index

Index
A
Administrator

endpoint

enabling or disabling 14

password, programming 21

troubleshooting 64

feature codes 73

mailbox password 54

mailbox, initializing 54

programming planning sheets 5

types 4

voice mail 51

Alarms

alarm numbers and priorities 44

alarm queue, using 44

clearing 41

descriptions 42

major, responding to 41

minor 40

network 40

Receive Network Alarms flag 40

Send Network Alarms flag 40

system 40

voice processor 40

Answer Supervision Type, programming 28

Attendant endpoints, enabling or disabling 15

Audiotex recordings

creating 59


Automated Attendant, recording custom messages 59

Automatic

daylight-saving time 11

Route Selection, ARS-only Class of Service 17

Speech Recognition, using 51

Automatic Route Selection

ARS-only Class of Service 18

B

Basic Voice Mail 50

description 50

Busy Out, programming 33

C

Caller ID, programming 29

Capacities, network 5

Characters, dialpad 9

Class of ServiceARS only 18European values 18

Class of serviceARS only 17

Clearing alarms 41

Codesadministrator feature 73diagnostics feature 74endpoint feature 77trunk access 77

Custom system voice mail prompts 58

D

Day Mode, setting 10

Day or Night Answer Access, programming 34

Day or Night Ring-in, programming 35

Device, seizing 47

Diagnostics feature codes 74

Dialpad characters, entering 9

DND messagesprogramming 22programming planning sheets 68

DND messages, Japanese language 22

E

Emergency calls, toll restriction override 17

Endpointattendant, enabling or disabling 15dialpad characters, entering 9extension

numbers, changing 24user names, programming 16

feature codes 77

English, multicultural references 5

Enterprise Messaging 1, 50

Extension numberschanging 24swapping 25


Index

F

Fax documents, importing 62

Feature codes

administrator 73

diagnostics 74

endpoint 77

Flowcharts

Station programming 20

System programming 26

Trunk programming 38

Voice mail programming 53

Freeze and unfreeze

network history 48

system history 48

G

Group List name, recording 57

H

History

network 48

system 48

Hookflash, speed dial 13

I

Importing fax documents 62

Individual trunk programming planning sheets 71

Internal modem

enabling and disabling 45

resetting 45

J

Japanese language

DND messages 22

entering characters 9

Reminder messages 23

K

Katakana characters 9

M

Mailbox, administrator 54

Major alarms, responding to 41

Message Notification/Retrieval 52

MessagesDND, programming 22Reminder, changing 23

Minor alarms 40

Mitel Online Web site 2

Mode, Day or Night 10

Modeminternal, enabling and disabling 45internal, resetting 45

Multicultural English references 5

Multi-node configuration 10

N

Networkalarms 40capacities 5history, freezing and unfreezing 48single and multi-node configurations 10synchronizing time 12

Night Mode, setting 10

O

Option Swap 7 and 9 Keys 1

P

Passwordsadministrator endpoint, programming 21administrator mailbox 54voice mail, changing 56

Pause, speed dial 13

PBX trunks, speed dialing 13

Programming planning sheetsadministrator endpoint password 67custom audiotex recordings 72DND messages 68endpoint information 67individual trunk programming 71Reminder messages 69station extension numbers 70swapping stations 70trunk groups 71

Promptsdefault voice mail 83voice mail 58

Provider information 64


Index

R

Receive Network Alarms flag 40

Reminder Messages

changing 23

Japanese language 23


Remote Configuration 2

S

Send Network Alarms flag 40

Single node configuration 10

Speech recognition, using 51

Speed dial

pauses and hookflashes 13

System 13

Stations

numbers, programming planning sheets 70

swapping, programming planning sheets 70

Synchronize network time 12

System

alarms 40

date and time, setting 11

history, freezing and unfreezing 48

programming options 21

Speed Dial

deleting names or numbers 13

toll restriction override 17

using 13

T

Time

daylight saving, automatic 11

setting 11

Toll restrictions

COS override for emergency calls 17

programming 17

Troubleshooting

admininistrator endpoint 64

administrator endpoint features 64

voice mail 65

Trunk groups

assigning trunks to 32

Day or Night Answer Access, programming 34

Day or Night Ring-in, programming 35


trunk lists, programming 37

Trunks

access codes 77

Answer Supervision Type, programming 28

assigning to trunk groups 32

Busy Out, programming 33

Caller ID, programming 29

polarity reversal 27

Valid Call Timer 27

U

User names, programming 16

V

Voice mail

administrator features 51

broadcast message, recording 57

default prompts 83

flowchart 53

Group List name, recording 57

MNR application 52

passwords, changing 56

prompts, recording 58

subscriber features, changing 55

supplemental documentation 50

systems, descriptions 50

troubleshooting 65

types 50

Voice Processing Unit 2

Voice Prompts, Non-ASR and ASR 83


Part No. 580.8001Issue 3.0, October 2008

A691/9112A