Intelligent global solutions

OUR PERSPECTIVE

Logistics and distribution are often the unsung heroes of the operation, and commercial success or failure may depend upon the flexibility and responsiveness of your global logistics supplier.

Changing products, markets and business models can all have an impact on the way goods and services reach the consumer. Making sure that consumer demands are met consistently requires commitment, a steady hand and above all else, a partnership with each client.

The MIQ Logistics global network prides itself on providing these foundation principals and offers an end to end supply chain solution that faces your challenges head on. We can remove additional costs, deliver increased visibility and get your product to the right place, at the right time, with an essential knowledge based approach, helping you remain ahead of the competition.

MIQ Logistics examines all areas of the supply chain, implementing its recommendations in a considered way to work positively and creatively with the business model. The MIQ Logistics network ensures that consumer demands are met consistently through commitment, expertise and integrity.

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THE MIQ WAY

MIQ Logistics is always looking for ways to redefine the possible. The international supply chain is full of hazards just waiting to happen. All logistics companies must sub-contract to third parties, even if only to a shipping line or airline.

Throw a couple of spanners in the works, such as goods that require special handling, or a testing delivery date and you can probably appreciate some of the reasons why general logistics companies fail to consistently meet their clients’ deadlines.

Our procedures have been designed to eliminate and detect the most common shipping problems that affect delivery times.

Our control over your shipments is so thorough that we are able to take evasive action, where necessary.

“All MIQ Logistics personnel are duty bound to offer a first rate service and deal with client enquiries immediately, without exception. Whether it is a quotation enquiry, status update, shipping details or even a copy of an invoice, all staff will ensure immediate action is taken by the company.”

ìNo other forwarder in the world has more procedural checks in place, safeguarding against everyday forwarding mishaps that generally occur along the international supply chain.î We donít just trust it, we CHECK it!

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MINIMUM SERVICE STANDARDS

MIQ Logistics guides and empowers employees to serve both internal and external customers in a consistent and proactive manner. These guidelines form part of our employee’s handbook upon joining MIQ Logistics and are upheld at all times throughout our management structure to ensure that our employees fully understand our ‘Customer First’ policy.

At MIQ Logistics, we truly believe in the importance of communication and integrity; this is fundamental throughout the supply chain. With many transportation service providers operating in our industry, it is how we relay the right information at the right time, consistently and proactively, that upholds our high level of customer service.

When managing the transportation of our customersí products, there are specific danger areas at each movement. It is our duty to ensure that our customersí goods are delivered on time by managing these potential dangers, but also exceeding expectations at every step, demonstrating that extra value sets MIQ Logistics apart from our competitors.

MIQ Logistics enforce a robust customer service programme called ‘Minimum Service Standards’ (MSS) across its network of offices worldwide.

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GLOBAL FREIGHT FORWARDING

Ocean ServicesWith our global annual volume being one of the best in the industry, and working closely with key ocean carriers, not only allows us to have exceptional buying power, but also provides additional value added services, making us a market leader in inbound and outbound ocean freight forwarding.

We are equipped to take any shipment onboard, whether it is LCL, FCL, conventional, or out of gauge and project shipments.

AirfreightIt is easy to see why airfreight is a key ingredient in the UK economy when you consider that 25% of the UKís international goods movements are made by air, and for goods such as manufacturing exports beyond the EU, this is then increased to 55%.

As part of a global network, with our own offices in all key locations, you can be sure that we not only understand the local market, but we are able to secure pre-allocated space with the flexibility of airline choice.

Coupled with our unique approach to customer service, you wonít have to rely on luck to ensure your shipment flies as booked.

European TransportationWe help a wide range of businesses to manage their European logistics requirements by providing transportation services that work for them. We can help reduce operating costs, whilst improving access to capacity, modes, trade lanes and service times.

Through our dedicated network of offices in Europe, and our knowledge of land-based routes, we are able to offer door-to-door groupage and full load services across the continent.

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INTERNATIONAL SUPPLY CHAINAt MIQ Logistics, we believe that managing your supply chain for cost reductions and improved efficiencies is just the beginning. Your supply chain has the potential to go beyond achieving Key Performance Indicators. It can actually create value for your business.

Our International Supply Chain teams, consisting of Engineering, Operations and Sales professionals, are engaged for the sole purpose of driving value for your business. A team will spend time looking strategically, and tactically at your supply chain and will provide innovative solutions and ideas about how to make improvements in existing processes, design and execution.

During the discovery phase, the team gathers information about your supply chain. What is your go-to-market strategy? Who are your vendors? Does your inventory have special warehousing needs? Who are your customers? What channels are your customers using? The team also evaluates your manufacturing and sourcing strategies and the physical locations of your operations.

By getting a clear picture of your business ñ and your customersí business ñ we begin to understand where processes are breaking down, or costing more than they need to. Once we understand the problem, we begin to design the solutions. Our value creation solutions library provides another resource of proven methods, which we may consider when developing a solution for your business.

We believe our solutions would not be complete without building measurements into our services. We will collaborate with you early on in the process to establish KPIs and then manage activities toward them.

Then, through daily execution of our services, we are often able to identify ways to create value through continuous improvement.

• Our operational structure and technology platforms can enhance visibility throughout your supply chain, giving you greater control. We work with vendors, buyers, project managers, customs, warehouse personnel and carriers to mitigate issues that may arise along the way. This approach may lead us to suggest changes to your SOPs, which would improve overall efficiencies and daily processes for you.

• Customer business reviews are a standard practice at MIQ Logistics. They provide a framework to evaluate our daily interactions on a cumulative basis, and communicate our findings to you. Additional KPIs, organisational process changes, or emerging supply chain opportunities may be revealed this way.

• To maintain efficiencies, we recommend an annual examination of your supply chain. Depending on our scope of work, this might include transportation analyses, supply chain mapping, consolidation and aggregation reviews, or other evaluations for optimising your supply chain. What we learn from these studies can help us identify opportunities to increase your competitive position, without disrupting business.

• When domestic transportation management is part of our solution, we bring significant purchasing power to rate negotiations and contracting on your behalf. Benchmarking lane movement for other customers helps us understand the carrier mix, which is most effective for your business. And by monitoring oil prices, we can conduct proactive discussions with carriers to minimise the negative impact on your North American transportation spend.

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When international shipping is involved, our global trade management services help ensure regulatory compliance, whilst mitigating supply chain disruptions and identifying and generating cost savings for our customers. Our experienced team of global trade management professionals, supported by reliable technology, coordinates and optimises the logistical, financial and legal elements of your global supply chain. This is done through compliance assessments, training, policy and procedures, regulatory research, trade agreement advice, and customs valuation guidance. These services enable our customers to make informed sourcing and transportation decisions further upstream in the supply chain, creating more nimble supply chains and improved cost control.

From design, to implementation and daily execution, MIQ Logistics takes a proactive approach to continuous improvement. This helps add efficiencies to your supply chain and creates value to set you apart from your competition.

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RETAIL SUPPLY CHAIN MANAGEMENT BY MIQ LOGISTICSToday’s demand-driven retail supply chains depend on reliable, efficient operations, which can respond with agility. The MIQ Logistics teams in Asia, Europe, North America and Latin America offer unparalleled experience, insight and strategic advice to help retailers improve the efficiency of their supply chains.Exceptional customer service is at the heart of everything we do. MIQ Logistics goes the extra mile to ensure that we deliver dependable, cost-effective supply chain management solutions, which meet the everyday challenges of making sure that the right product is in the right place at the right time.Our retail logistics management solutions span major trade regions around the world, offering a broad portfolio of transportation, distribution and global services.

Vendor managementThese initiatives leverage our experience with major retailers and mass merchandisers for improved scorecard performance. They include vendor education, purchase order and SKU-level management, document verification, order confirmation and VAS in strategic Asia locations.

Origin servicesWe work with your vendors to ensure a quick and effective turnover, from the manufacturer’s door to the port. Our services feature shipment planning, execution, and a range of value-added offerings, which include samples, light assembly, kitting, repackaging and conversion activities, display shippers, specialised product identification and more.

Transportation services Our comprehensive worldwide network of flexible transportation services helps you reduce operating costs, whilst improving access to capacity, modes, trade lanes and service times on transportation to, from and within Asia, Europe, North America and Latin America.

Distribution ServicesOur logistics engineers will design solutions to meet your exact requirements for responding to changing market conditions. They include vendor consolidation, import deconsolidation, warehouse management, flow-through order fulfillment, business process outsourcing and DC bypass.

Account managementWe work in partnership with our customers to create continuous value by establishing and tracking key performance indicators and conducting customer business reviews. We provide a primary point of contact for you. Our global account managers work in collaboration with our regional account managers to ensure 24-hour coverage and supply chain management. Upon request, we’re also available for onsite supervision.

TechnologyAt MIQ Logistics, we use the very latest Web-hosted technology to keep you connected with your shipments so that you can better manage processes, details and the documentation inherent in global supply chains. Our systems are built around flexibility, and are designed to meet the unique requirements of each of our customers.

Special ProjectsOut-of-the-ordinary retail shipments, or timelines, require a higher level of service to instil confidence that shipments will move as planned. Our retail logistics management services have proven successful for retailers and their vendors for new product launches, special orders, unusual-size shipments, rework projects and shipments requiring kitting, labeling, inserts, and other value-added services.

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RETAIL SUPPLY CHAIN COMPLIANCE

MIQ Logistics integrates safeguards into our processes, checking a shipmentís status at key milestones to detect and eliminate most international freight forwarding problems. As part of this, we ensure regulatory compliance, whilst mitigating supply chain disruptions and identifying cost savings opportunities for our customers.

As standard practice we:

• Supervise compliance based on specific customer requirements

• Closely monitor domestic transportation• Evaluate documentation, including letters of

credit, licenses OPRs, regulatory paperwork• Examine pre-boarding manifests and loading• Conduct security checks• Confirm post-shipment status• Check for customs clearance• Confirm the shipment’s arrival at port and its

unloading schedule• Verify final delivery

In addition, our Global Trade Management services enable our retail customers to make informed sourcing and transportation decisions further upstream in the supply chain, creating more nimble supply chains and improved cost control. We can provide compliance assessments, training, policy and procedures, protests, regulatory research, trade agreement advice and customs valuation guidance.

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RETAIL LOGISTICSAt MIQ Logistics weíve got the retail industry sewn up! When it comes to delivering time sensitive, ready for store products, our global logistics network provides a comprehensive service offering, which is tailor made for the retail industry.Whether online or in-store, delivering your product range to the marketplace requires creativity, hard work and planning. As high street and online sales continue to rise, retailers need to ensure that their products are available and that stock levels are managed effectively.

Today’s consumer is quick to take the availability of products for granted, and demands that shelves are stacked with a multitude of size, colour and style options. With multiple seasons and a wide range of globally sourced fabrics and apparel, managing the logistics processes for the retail industry requires flexible and sophisticated solutions.

Garment ProcessingWe work for some of the biggest store groups and offer a dynamic service. So, whether boxed, bagged or on hanger, MIQ Logistics can process garments to your specifications, quickly and accurately.• Contract warehousing • Quality control & inspection• Vendor management• Inventory management across all channels to market• Retail store replenishment

Web Fulfillment & E-CommerceEtailing and online fashion is the growth area of the retail sector and is opening up new channels for many brands to communicate directly with their consumers. At MIQ Logistics, we understand that your products are not only delicate, but are also constantly changing. We understand that each client is unique and that you not only need a system with features that are specially designed for apparel merchants online, but you also need a logistics company that has a comprehensive understanding of the retail sector, who can implement and execute bespoke solutions.• Online shopping experience.• Personalised gift packing and wrapping• Personal messages

Aftersales SupportCustomers expect a cost-effective and reliable after-sales support service. MIQ Logistics can manage this process for you; from the first call to our MIQ customer service centre, to the processing of your garments and products, through to the completion of the returns cycle, thus ensuring maximum value from your assets.• Customer service centre• Returns management authorisation • Warranty management• Repairs & cleaning• Secondary channel markets• Recycling and waste management

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FASHION INDUSTRY SPECIFIC SERVICES

With experienced personnel in all global fashion manufacturing centers and value-added services available in strategic global locations, MIQ Logistics provides reliable retail logistics services:

Garment processingWhether boxed, bagged or on hangers, MIQ Logistics can process garments to your specifications, quickly and accurately, for better outcomes upon their retail delivery.

Quality checkOur quality control inspections can catch and handle minor repairs on site, avoiding disruptions to your product flow.

Mail order packingWe can pick and pack orders, and convert hanging garments into folded and bagged units ready for shipping.

QC and InspectionOur QC and remedial operations include garment repair, cleaning and ozone cleaning which means that, on those occasions where you need a quick turnaround of sub-standard products; MIQ Logistics can help you without the inconvenience or expense of returning the goods to origin.

Vacuum PackingThe vacuum packing process has the ability to drastically reduce the volumetric footprint of garments on hangers being shipped by air or sea.

Direct to Store Fulfillment?Instead of items being shipped to the UK in bulk, picked, packed then delivered to store. MIQ Logistics has a global network with multiple facilities where the cost of manufacturing, warehousing and distribution is much lower. This allows us to offer every client a tailor-made solution where we bypass UK infrastructure completely and deliver goods directly to store more cost effectively and efficiently.

Steam TunnelingOur automated processing unit is equipped with the latest steam technology and bagging machines, ensuring high volumes can be achieved and are managed quickly and efficiently.

• Pick & Packing

• Kim baling

• Ratio Picking & Packing

• Cross Docking & Consolidation

• Airfreight

• Sea freight

• Road freight

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TECHNOLOGY SOLUTIONS

Purchase Order ManagementOur leading-edge Web-hosted technology keeps you connected with your supply chain; from purchase order right through to client door delivery, improving visibility, processes, reducing workload and increasing your margin. At MIQ Logistics, we understand that each client is unique and our software can be tailored to meet the requirements of each individual client.

We understand that you not only need a system with features that are specially designed for apparel merchants online, but you also need a logistics company that has a comprehensive understanding of the retail sector that can implement and execute bespoke solutions.

Gain visibility and execute better control over your supply chain with MIQ Logistics global purchase order management tool: PowerVIEW PO. PowerVIEW PO helps you stay better connected with your shipments so that you can streamline processes, increase planning, better manage documentation, and generate higher efficiencies. Our systems are built around flexibility and are designed to meet the unique requirements of each of our customers.

PowerVIEW PO functionality includes:• Web-hosted technology that allows access to your PO information anywhere in the

world• Supports purchase order uploads via Excel, CSV, FTP, EDI and XML• Vendor management that includes supplier and business partner efficiencies monitoring• Purchase order and SKU-level management/visibility• Shipment planning, prioritisation and decision support• Customised alerts and exception triggers• Shipment tracking by purchase order number, HBL, container number, style number,

voyage date, and more• Customised shipment reports that enable you to:

o Compare expected ship dates against actual dateso Monitor transit timeo Control inventory/goods-in-transito Compare delivery dates against expected dateso Landed cost analysis

• Centralised communication through comments emailed directly from PowerVIEW PO• Online document imaging that saves time and money by providing a central source for

all shipment and billing documentation

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YOUR CARBON FOOTPRINT

As businesses, we are all aware of the pressure to reduce our carbon footprint. At MIQ Logistics, we work to reduce your costs whilst ensuring your companyís commitment to the environment.

The MIQ Logistics Carbon Footprint Appraisal is tailored to your companyís logistics profile, where we will:

• Look at and evaluate your whole supply chainís energy usage, including travel, transport and other operating parameters

• Work with you to collect the relevant data• Calculate your footprint using DEFRA metrics• Prepare a summary report for you, identifying ways to reduce your footprint

and ultimately, costs

MIQ Logistics knows that time and resources are key factors in your business. Our Carbon Footprint Appraisal service ensures that no time is lost and that resources are saved, whilst you meet your environmental goals.

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FISCAL MANAGEMENT

One of the greatest and most overlooked areas of cost reduction revolves around fiscal management and in identifying the many opportunities to legitimately defer and avoid overpayment of customs duties and taxes.

MIQ Logistics has a virtually unique understanding in this area, with specialist staff concentrating solely on the commercial application of new and existing regimes. The minefield of customs procedures and regulations often seem daunting and are designed to confuse companies.

Allow the MIQ Logistics fiscal management team to help you change the way customs classify your commodities and carry back the savings over years of previously imported shipments. We will also be able to guide you in customs compliance, ensuring that any possible exposure to fines, and even litigation through incorrect tariff classification, remains at its minimum.

Fiscal Management available in:

• Tariff classification

• Customs regimes

• Valuation

• Bonded warehousing

• Fiscal representation

• AEO authorisation

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WHERE DO WE GO FROM HERE?

We believe in a true partnership with open and honest dialogue; combining this with a fresh approach to our clients allows us to be creative in thought and implementation of process. We are always looking for ways to simplify your life and give you greater control and influence over your business.

The service you receive from third parties becomes your service to your customers, which makes your choice of logistics company a vital one.

If you are looking for a service you can trust and rely upon, people who reflect your values and levels of performance, and simply put, people who will not let you down and really do care, then we look forward to hearing from you soon, and urge you to put our services to the test.

Telephone: +44 (0)1784 480 100Email: uksales@miq.comwww.miq.com

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Registered Office | Unit 1 | Alpha Way | Thorpe Industrial Park | Egham | Surrey | TW20 8RZ

Tel: +44 (0)1784 480 100 | Email: uksales@miq.com | www.miq.com | rss.miqlogistics.org

Except as otherwise agreed In writing, signed by a director of MIQ Logistics Ltd, all storage, picking and packing services are carried out subject to the United Kingdom Warehousing Association’s conditions of contract current at the time of contract(UKWA) and all other services provided by MIQ Logistics Ltd are provided subject to the British international Freight Association’s standard trading conditions current at the time of contract (BIFA). Copies available upon request. Registration Number 2773 3769

LondonTel: +44 (0)1784 480 100

BirminghamTel: +44 (0)121 313 6700

GlasgowTel: +44(0)141 810 2060

ManchesterTel: +44(0)161 498 2079

SouthamptonTel: +44(0) 2380 874 903

Hemel HempsteadTel: +44(0)1442 868 990

RochesterTel: +44(0)1634 291 940