MINISTRY OF INFORMATION, TOURISM AND HERITAGE 10.0 Safe Distancing Measures for Tourism Vendors.....16

  • View
    0

  • Download
    0

Embed Size (px)

Text of MINISTRY OF INFORMATION, TOURISM AND HERITAGE 10.0 Safe Distancing Measures for Tourism...

  • 1

    MINISTRY OF INFORMATION, TOURISM AND HERITAGE

    ZANZIBAR COMMISSION FOR TOURISM

    STANDARD OPERATING PROTOCOLS FOR COVID-19 OUTBREAK

    FOR TOURISM INDUSTRY

    (Draft for discussion)

  • 2

    Table of Content

    1.0 Introduction ............................................................................................................................................ 4

    2.0 Environental Cleaning and Screaning ..................................................................................................... 4

    General Cleaning Measures ............................................................................................................................ 4

    During tourist visits within the country .......................................................................................................... 5

    Business Management (responsibility of business)........................................................................................ 5

    Staff/Employee Health.................................................................................................................................... 5

    Screening items and their use ........................................................................................................................ 6

    3.0 Travel and Entry Point Procedures ......................................................................................................... 6

    General Procedures ........................................................................................................................................ 6

    Check-in and Boarding .................................................................................................................................... 6

    Screening Process at entry ............................................................................................................................. 6

    Sea Ports ......................................................................................................................................................... 7

    Luggage collection Disinfection procedures ................................................................................................... 7

    Common facilities used by tourists................................................................................................................. 7

    Duty free shops ............................................................................................................................................... 7

    Information and Travel counters .................................................................................................................... 7

    Airport Transfers ............................................................................................................................................. 7

    4.0 Accommodation Services ....................................................................................................................... 8

    Reception Desk ............................................................................................................................................... 8

    Housekeeping during a guest’s stay ............................................................................................................... 8

    Housekeeping after a guest’s stay .................................................................................................................. 8

    Cleaning and disinfection................................................................................................................................ 9

    Room setting and cleaning procedures .......................................................................................................... 9

    Waste Management .....................................................................................................................................10

    Laundry .........................................................................................................................................................10

  • 3

    Pools & Pool Areas ........................................................................................................................................10

    Loading Bay ...................................................................................................................................................10

    Supporting guests in self-isolation ...............................................................................................................11

    Handling COVID-19 suspect cases ................................................................................................................11

    5.0 Tour Operators, Craft Traders, Taxi Driver and Water Sports Operators ............................................12

    General Procodures: .....................................................................................................................................12

    Tour guiding/excursion .................................................................................................................................12

    6.0 Visitor Attractions and experineces......................................................................................................13

    7.0 Meeting, Conference and Mega Events ...............................................................................................13

    8.0 Food and Beverage Services .................................................................................................................14

    Food Handlers ...............................................................................................................................................14

    9.0 Spas and Wellness Centers ...................................................................................................................16

    10.0 Safe Distancing Measures for Tourism Vendors...................................................................................16

  • 4

    1.0 Introduction

    The Zanzibar Commission for Tourism has developed protocols for operation of all types of tourism businesses to facilitate service delivery. The protocols serves as mean to fight againt COVID-19 and it is align with the WHO and Ministry of Health guidelines and advice, and will be revisited as required on an on-going basis.

    2.0 Environental Cleaning and Screaning

    Regular cleaning of all common areas, guest rooms and work rooms is essential to protect the health and safety of guests and staff from COVID-19

    General Cleaning Measures

    a) Train staff on routine cleaning and sanitizing procedures for high touch surfaces, as well as appropriate laundry and linen handling procedures;

    b) Ensure daily cleaning and disinfection of all common areas and surfaces; c) Ensure high touch surfaces are cleaned frequently - doorknobs and handles, telephones,

    elevator panels and buttons, light switches, tables, chair, desktops, washrooms and menus; d) The proper functioning of the dishwashing and laundry equipment should be checked,

    particularly the operating temperatures, as well as the correct dosage of cleaning and disinfecting chemicals;

    e) Clean visibly dirty surfaces before disinfecting. Use clean cloths, paper towels or wipes to clean and disinfect surfaces.

    ❖ Put cleaning and disinfectant solutions into clean buckets for use. ❖ To avoid contaminating your cleaning solution, use clean cloths each time. ❖ Immediately discard paper towels and disposable wipes after use.

    f) Floors and walls should be kept visibly clean and free of spills, dust and debris. g) Empty and clean garbage cans in public areas regularly; h) Items that cannot be easily cleaned and disinfected should be removed; i) All contact surfaces should be cleaned on a regularly with clean cloth and sanitizing solution; j) Service staffs should use proper protective gear when cleaning guest rooms/common areas

    while observing proper sanitary practices; k) Ensure single-use gloves are worn while conducting any sanitary cleaning procedures. l) Discard torn gloves in a garbage receptacle, wash hands thoroughly and replace with a fresh

    pair; m) Avoid hugging and shaking hands, wash hands frequently with soap for at least twenty (20)

    seconds and avoid touching face, nose, eyes and mouth; n) Practice social distancing and maintain distance of at least 1 m (3 ft). o) Hand disinfection should be indicated after exchanging objects with guests; and p) Regular checks should be carried out to ensure the proper functioning of soap and disinfectant

    solution dispensers, hand dryers, disposable tissue dispensers, and other similar devices. Defective units should be rapidly repaired or replaced.

  • 5

    During tourist visits within the country

    a. Ensure the Transport service providers/guides/the persons who come to pick the guests/tourists are strictly following the COVID-19 instructions according to the guideline issued by the Ministry of Health and Zanzibar Commission for Tourism;

    b. Once the guests arrive at the tourist attraction site or a destination/hotel strictly enforce the COVID 19 preventive measures according to the given guidelines.

    c. Periodically check to ensure that the procedures are in place to manage COVID-19 suspected ca