View
222
Download
0
Tags:
Embed Size (px)
Citation preview
minimising IT costs, maximising operational efficiency
www.esteem.co.uk
Traditional Approach to Management
Small point tools to perform particular tasks
Big Management Solutions
Shareware web based answers
Often Reactive and focused on the key servers
minimising IT costs, maximising operational efficiency
www.esteem.co.uk
Desktop & Device Management
Data Center Management
Mid-Market
Solutions
Open Standards
Virtualization Technology
Windows Platform
Infrastructure
Products
Microsoft Consulting Services
Management Packs
Partner Ecosystem
Knowledge
Solution Accelerators
Connectors for Interoperability
Microsoft Operations Framework (MOF/ITIL)
minimising IT costs, maximising operational efficiency
www.esteem.co.uk
Data Center Management Solutions
Automated Provisioning and Updating of Physical and Virtual EnvironmentsServer Consolidation Through Virtualization
Proactive Platform MonitoringApplication & Service Level MonitoringInteroperable and Extensible Platform
Configuration Controls and ReportingCentralized Security AuditingComprehensive Security & Identity and Access Mgmt
Business Continuity Through Virtualization MgmtBackup and Recovery of Physical and Virtual Resources Disaster Recovery
Configuration
Management
End to EndMonitoring
Server Compliance
Data Protection
and Recovery
minimising IT costs, maximising operational efficiency
www.esteem.co.uk
Service Level Impact
Data Center Monitoring Challenge
Whydoes it matter?
What’s the
impact?
What does it affect?
Whereis it
happening?
What is
happening?
Root-cause and impact analysis
Data Center Heterogeneous Environment
Storage Network Server Application
minimising IT costs, maximising operational efficiency
www.esteem.co.uk
Enterprise Agreement – CAL Suites
Core CAL SuiteWindows Server CAL
Exchange Server Standard CAL
Office SharePoint Server Standard CAL
System Center Configuration Manager CML
Enterprise CAL SuiteCore CAL Suite
Windows Rights Management Services CAL
Exchange Server Enterprise CAL
Office SharePoint Server Enterprise CAL
Office Communications Server Std & Ent CAL
System Center Client Management Suite
ForeFront UAG CAL
Forefront Security Suite
Secure Communication, Collaboration, and Compliance
Information rights managementUnified Messaging & complianceWeb based forms solutionsSpreadsheet publishingBusiness data connector web partsPresence and synchronous communications (IM)On premise multi-party audio, video and web conferencingClient monitoring and updatesClient, server and edge security
Foundation for IT InfrastructurePlatform, group policy, identity, securityEmail, calendaring, contactsContent managementEnterprise portal and searchTeam collaboration sitesSystems management
minimising IT costs, maximising operational efficiency
www.esteem.co.uk
Simplicity• Simplified setup and UI• Cost effective infrastructure• Advanced Task Sequencing and improved scheduling• Native support for device management
Deployment• Unified client/server deployment of Windows OS • Core Windows Vista technologies• Vista and Office 2007 centralized upgrade assessment/resolution• Offline media support for full offline provisioning
Security• Full mutual authentication between client/server • Network Access Protection (NAP) integration• Enterprise vulnerability assessment• More efficient infrastructure
Configuration• System Definition Model (SDM)• Regulatory compliance reporting• Tight integration with Software Updates Management (SUM)• License and asset management
Not only does Systems Management Server reduce the effort required to help keep user desktops secure, but it also reduces security risk because we can push out security updates much faster than before.
- Matthew O’Neill, Group Head of Distributed Systems, HSBC Global IT Operations
A comprehensive solution enabling you to provide relevant software and updates to users quickly and cost-effectively.
minimising IT costs, maximising operational efficiency
www.esteem.co.uk
End to End Service Monitoring• Proactive management of IT services • Integrated monitoring
Best of Breed for Windows • Reduced problem-resolution time• Reduced TCO of Windows
environment
Increased Efficiency and Control• Improved time to value • Reduced IT management complexity
“We’ve always run IT lean and mean, so that won’t change with Operations Manager. We’ll just run IT better—and enable the company to make more money.
-Robert Fort, Chief Information Officer, Virgin Megastores USA
An end-to-end service management solution that helps you easily monitor your IT services and gain greater control of your IT environment.
minimising IT costs, maximising operational efficiency
www.esteem.co.uk
Continuous Data Protection for Windows Application and File Server Protection
• One-click lossless application recovery • Easy-to-manage and robust disk/tape
back‑end platform Rapid and Reliable Recovery
• Data recovery in minutes without IT intervention
• Easily accessible disk-based solutionAdvanced Technology for Any Enterprise
• Comprehensive and seamlessly integrated disk and tape
• Data protection solution for most demanding
Windows, SQL, Exchange, and Vista environments
A server software application that optimizes disk-based backup and recovery
“When a user needs a file restored, they don’t ever have to file a work order or contact the Help desk. They can restore their own file instantly.”
- Robert Bledsoe, Network Architect, Des Moines Public Schools
minimising IT costs, maximising operational efficiency
www.esteem.co.uk
Streamlined Application and
Desktop Delivery
Optimized Client Health and
Performance
Ease User Access Without Compromise
Adaptive Application Delivery
Managed client application delivery via traditional and virtual methods
Simplified Windows 7 Deployment
Automated OS deployment via image standardization
Client Infrastructure Monitoring
Client health monitoring and proactive issue identification
Remote PC Diagnostics & Repair
Zero-touch remote diagnosis and remediation with Intel®
vProTM
End-Point Security Management
Enforced compliance with system health policy definitions via remediation
Configuration Compliance
Assess systems compliance against established configuration baselines
minimising IT costs, maximising operational efficiency
www.esteem.co.uk
Service Manager
Integrated CMDB
Change Management
Asset Management
Reporting and Dashboards
Incident Management
Problem Management
minimising IT costs, maximising operational efficiency
www.esteem.co.uk
Alternative approaches to Management
• Traditional
• Traditional managed
• cloud
minimising IT costs, maximising operational efficiency
www.esteem.co.uk
Esteem desktop Managed ServicesESTEEM
desktop Managed Services
Value Add
Services
Value Add
Services
Daily
• Proactive Checks of desktop Farm and System Status
• Use of Nimsoft to monitor performance and availability
Patch Management
• Microsoft Critical Updates
• Microsoft Security Updates
• desktop version - service packs updates
• Apply desktop Hot-fixes
Configuration Management
• desktop Connection Configuration Farm & Server Status
• desktop IMA datastore and server load management
• User Profiles and connections
• Printing Services
Event Management
• Server Event Logs & desktop App Event Log
• Network Interface Performance
• desktop Load evaluation
• Scheduled re-boots
Reporting
• Connection Analysis
• Licence Pool Management
• Regular Service Reporting
desktop Technical Support 24 x 7
Access to Esteem certified Engineersdesktop Licence Procurement
Memory and CPU Optimisation
System Maintenance Updates
desktop Version Upgrades
desktop Application Deployment
minimising IT costs, maximising operational efficiency
www.esteem.co.uk
Fits Your Customer’s Business(Big result with low investment)
Help Manage and Secure PCs Anywhere
(Cloud services)
The Best Windows Experience(Standardize OS on Windows 7)
Multiple Configurations, Versions, Licenses
Workers in Many Locations
Lack of Insight to PCs
High Infrastructure Investments
Challenges in Managing Business PCs
Cloud services and Windows 7
minimising IT costs, maximising operational efficiency
www.esteem.co.uk
Manage and Secure PCs Anywhere Protect PCs from malware
Manage updates
Proactively monitor PCs
Provide remote assistance
Inventory hardware and software
Set security policies
Enable a Mobile WorkforceUsers can be managed from the office, branch office, or on the road
IT and partners can work from anywhere too
minimising IT costs, maximising operational efficiency
www.esteem.co.uk
How does InTune help Customers?Big tech results with a small tech investment
Management and security for mobile workers
PC management without infrastructure overhead and maintenance costs
Standardized PC environment to reduce complexity
Greater immediate insight into PC environment
Always up-to-date and current
Simple, predictable billing at £6/device/month
minimising IT costs, maximising operational efficiency
www.esteem.co.uk
Next steps
• Desktop assessment Workshop– VDI taster
• Application Compatibility package
• ROI sample report