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minimising IT costs, maximising operational efficiency www.esteem.co. uk ditional Approach to Management Small point tools to perform particular tasks Big Management Solutions Shareware web based answers Often Reactive and focused on the key servers

Minimising IT costs, maximising operational efficiency Traditional Approach to Management Small point tools to perform particular tasks

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Page 1: Minimising IT costs, maximising operational efficiency  Traditional Approach to Management Small point tools to perform particular tasks

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Traditional Approach to Management

Small point tools to perform particular tasks

Big Management Solutions

Shareware web based answers

Often Reactive and focused on the key servers

Page 2: Minimising IT costs, maximising operational efficiency  Traditional Approach to Management Small point tools to perform particular tasks

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Desktop & Device Management

Data Center Management

Mid-Market

Solutions

Open Standards

Virtualization Technology

Windows Platform

Infrastructure

Products

Microsoft Consulting Services

Management Packs

Partner Ecosystem

Knowledge

Solution Accelerators

Connectors for Interoperability

Microsoft Operations Framework (MOF/ITIL)

Page 3: Minimising IT costs, maximising operational efficiency  Traditional Approach to Management Small point tools to perform particular tasks

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Data Center Management Solutions

Automated Provisioning and Updating of Physical and Virtual EnvironmentsServer Consolidation Through Virtualization

Proactive Platform MonitoringApplication & Service Level MonitoringInteroperable and Extensible Platform

Configuration Controls and ReportingCentralized Security AuditingComprehensive Security & Identity and Access Mgmt

Business Continuity Through Virtualization MgmtBackup and Recovery of Physical and Virtual Resources Disaster Recovery

Configuration

Management

End to EndMonitoring

Server Compliance

Data Protection

and Recovery

Page 4: Minimising IT costs, maximising operational efficiency  Traditional Approach to Management Small point tools to perform particular tasks

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Service Level Impact

Data Center Monitoring Challenge

Whydoes it matter?

What’s the

impact?

What does it affect?

Whereis it

happening?

What is

happening?

Root-cause and impact analysis

Data Center Heterogeneous Environment

Storage Network Server Application

Page 5: Minimising IT costs, maximising operational efficiency  Traditional Approach to Management Small point tools to perform particular tasks

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Enterprise Agreement – CAL Suites

Core CAL SuiteWindows Server CAL

Exchange Server Standard CAL

Office SharePoint Server Standard CAL

System Center Configuration Manager CML

Enterprise CAL SuiteCore CAL Suite

Windows Rights Management Services CAL

Exchange Server Enterprise CAL

Office SharePoint Server Enterprise CAL

Office Communications Server Std & Ent CAL

System Center Client Management Suite

ForeFront UAG CAL

Forefront Security Suite

Secure Communication, Collaboration, and Compliance

Information rights managementUnified Messaging & complianceWeb based forms solutionsSpreadsheet publishingBusiness data connector web partsPresence and synchronous communications (IM)On premise multi-party audio, video and web conferencingClient monitoring and updatesClient, server and edge security

Foundation for IT InfrastructurePlatform, group policy, identity, securityEmail, calendaring, contactsContent managementEnterprise portal and searchTeam collaboration sitesSystems management

Page 6: Minimising IT costs, maximising operational efficiency  Traditional Approach to Management Small point tools to perform particular tasks

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Simplicity• Simplified setup and UI• Cost effective infrastructure• Advanced Task Sequencing and improved scheduling• Native support for device management

Deployment• Unified client/server deployment of Windows OS • Core Windows Vista technologies• Vista and Office 2007 centralized upgrade assessment/resolution• Offline media support for full offline provisioning

Security• Full mutual authentication between client/server • Network Access Protection (NAP) integration• Enterprise vulnerability assessment• More efficient infrastructure

Configuration• System Definition Model (SDM)• Regulatory compliance reporting• Tight integration with Software Updates Management (SUM)• License and asset management

Not only does Systems Management Server reduce the effort required to help keep user desktops secure, but it also reduces security risk because we can push out security updates much faster than before.

- Matthew O’Neill, Group Head of Distributed Systems, HSBC Global IT Operations

A comprehensive solution enabling you to provide relevant software and updates to users quickly and cost-effectively.

Page 7: Minimising IT costs, maximising operational efficiency  Traditional Approach to Management Small point tools to perform particular tasks

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

End to End Service Monitoring• Proactive management of IT services • Integrated monitoring

Best of Breed for Windows • Reduced problem-resolution time• Reduced TCO of Windows

environment

Increased Efficiency and Control• Improved time to value • Reduced IT management complexity

“We’ve always run IT lean and mean, so that won’t change with Operations Manager. We’ll just run IT better—and enable the company to make more money.

-Robert Fort, Chief Information Officer, Virgin Megastores USA

An end-to-end service management solution that helps you easily monitor your IT services and gain greater control of your IT environment.

Page 8: Minimising IT costs, maximising operational efficiency  Traditional Approach to Management Small point tools to perform particular tasks

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Continuous Data Protection for Windows Application and File Server Protection

• One-click lossless application recovery • Easy-to-manage and robust disk/tape

back‑end platform Rapid and Reliable Recovery

• Data recovery in minutes without IT intervention

• Easily accessible disk-based solutionAdvanced Technology for Any Enterprise

• Comprehensive and seamlessly integrated disk and tape

• Data protection solution for most demanding

Windows, SQL, Exchange, and Vista environments

A server software application that optimizes disk-based backup and recovery

“When a user needs a file restored, they don’t ever have to file a work order or contact the Help desk. They can restore their own file instantly.”

- Robert Bledsoe, Network Architect, Des Moines Public Schools

Page 9: Minimising IT costs, maximising operational efficiency  Traditional Approach to Management Small point tools to perform particular tasks

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Streamlined Application and

Desktop Delivery

Optimized Client Health and

Performance

Ease User Access Without Compromise

Adaptive Application Delivery

Managed client application delivery via traditional and virtual methods

Simplified Windows 7 Deployment

Automated OS deployment via image standardization

Client Infrastructure Monitoring

Client health monitoring and proactive issue identification

Remote PC Diagnostics & Repair

Zero-touch remote diagnosis and remediation with Intel®

vProTM

End-Point Security Management

Enforced compliance with system health policy definitions via remediation

Configuration Compliance

Assess systems compliance against established configuration baselines

Page 10: Minimising IT costs, maximising operational efficiency  Traditional Approach to Management Small point tools to perform particular tasks

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Service Manager

Integrated CMDB

Change Management

Asset Management

Reporting and Dashboards

Incident Management

Problem Management

Page 11: Minimising IT costs, maximising operational efficiency  Traditional Approach to Management Small point tools to perform particular tasks

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Alternative approaches to Management

• Traditional

• Traditional managed

• cloud

Page 12: Minimising IT costs, maximising operational efficiency  Traditional Approach to Management Small point tools to perform particular tasks

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Esteem desktop Managed ServicesESTEEM

desktop Managed Services

Value Add

Services

Value Add

Services

Daily

• Proactive Checks of desktop Farm and System Status

• Use of Nimsoft to monitor performance and availability

Patch Management

• Microsoft Critical Updates

• Microsoft Security Updates

• desktop version - service packs updates

• Apply desktop Hot-fixes

Configuration Management

• desktop Connection Configuration Farm & Server Status

• desktop IMA datastore and server load management

• User Profiles and connections

• Printing Services

Event Management

• Server Event Logs & desktop App Event Log

• Network Interface Performance

• desktop Load evaluation

• Scheduled re-boots

Reporting

• Connection Analysis

• Licence Pool Management

• Regular Service Reporting

desktop Technical Support 24 x 7

Access to Esteem certified Engineersdesktop Licence Procurement

Memory and CPU Optimisation

System Maintenance Updates

desktop Version Upgrades

desktop Application Deployment

Page 13: Minimising IT costs, maximising operational efficiency  Traditional Approach to Management Small point tools to perform particular tasks

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Fits Your Customer’s Business(Big result with low investment)

Help Manage and Secure PCs Anywhere

(Cloud services)

The Best Windows Experience(Standardize OS on Windows 7)

Multiple Configurations, Versions, Licenses

Workers in Many Locations

Lack of Insight to PCs

High Infrastructure Investments

Challenges in Managing Business PCs

Cloud services and Windows 7

Page 14: Minimising IT costs, maximising operational efficiency  Traditional Approach to Management Small point tools to perform particular tasks

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Manage and Secure PCs Anywhere Protect PCs from malware

Manage updates

Proactively monitor PCs

Provide remote assistance

Inventory hardware and software

Set security policies

Enable a Mobile WorkforceUsers can be managed from the office, branch office, or on the road

IT and partners can work from anywhere too

Page 15: Minimising IT costs, maximising operational efficiency  Traditional Approach to Management Small point tools to perform particular tasks

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

How does InTune help Customers?Big tech results with a small tech investment

Management and security for mobile workers

PC management without infrastructure overhead and maintenance costs

Standardized PC environment to reduce complexity

Greater immediate insight into PC environment

Always up-to-date and current

Simple, predictable billing at £6/device/month

Page 16: Minimising IT costs, maximising operational efficiency  Traditional Approach to Management Small point tools to perform particular tasks

minimising IT costs, maximising operational efficiency

www.esteem.co.uk

Next steps

• Desktop assessment Workshop– VDI taster

• Application Compatibility package

• ROI sample report