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PORTFOLIO The Official Publication of International Container Terminal Services, Inc. INTERNATIONAL EDITION April 2015 MICT wins first Chairman’s Cup

MICT wins first Chairman's Cup

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P O R T F O L I OThe Official Publication of International Container Terminal Services, Inc. INTERNATIONAL EDITION • April 2015

MICT wins first Chairman’s Cup

Page 2: MICT wins first Chairman's Cup

ICTSI OPERATIONS

TABLE OF CONTENTS

COVER STORY4  MICT wins first Chairman’s Cup5  The Shaft by Arturo Luz

ICTSI NEWSBREAK6  Terminal utilization at MICT reaches optimal efficiency levels

8  ICTSI holds 2015 Annual Stockholders’ Meeting9  2014 ICTSI Annual Report now available

10  CGSA:  an "eco-efficient" company 

DO GOOD10  VICT invites applicants for community grants11  ICTSI Foundation Scholars receive top honors12  ICTSI supports Antarctic expeditionICTSI NEWSBREAK12 MICTSI, union sign 5-year CBA

P O R T F O L I O INTERNATIONAL EDITION

T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r T e r m i n a l S e r v i c e s , I n c .2

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ON BOARD12 MICTSI names new controller

MEETS & GREETS13  New Hyundai Merchant Marine MD visits MICT

TECH TALK13  ITSS implements new Help Desk system

LEVEL UP14 MICT, SBITC AMs enhance leadership skills

14  MICT launches STAR training for supervisors15  Trainer’s Training:  aiming for immediate impact ON BOARD15  New PortFolio correspondents from Pakistan

ANNOUNCEMENT15  ICTSI packaging materials now available at the PRO

T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r T e r m i n a l S e r v i c e s , I n c . 3

InternationalContainer TerminalServices, Inc.

APRIL 2015

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Enrique K. Razon Jr. (left), ICTSI Chairman and President, awards the championship trophy to Mohamed Ghandar, MICT General Manager, during the ICTSI Senior Management and Regional Managers Meeting last 23 March a the Forum of the Solaire Resort and Casino Parañaque City.

International Container Terminal Services, Inc.’s (ICTSI) flagship operation Manila International Container Terminal (MICT) emerged as champion of the inaugural Chairman’s Cup after being adjudged as the best performing terminal in the ICTSI Group worldwide in 2014.

MICT wins first Chairman’s Cup

COVER STORY

P O R T F O L I O INTERNATIONAL EDITION

T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r T e r m i n a l S e r v i c e s , I n c .4

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The Shaft by Arturo Luz

Arturo Luz, Philippine National Artist

The championship trophy is a sculpture made by Arturo Rogerio Luz, a National Artist of the Philippines. Titled “SHAFT # 2 / 6 BENGUET MODEL,” the sculpture is made of aluminum with silver finish. A founding member of the modern Neo-realist school in Philippine art, he 

became a recipient of the National Artist Award back in 1997.ICTSI Chairman Enrique K. Razon Jr., an avid art enthusiast and benefactor, 

chose a masterpiece of a national artist as the championship trophy for the Chairman’s Cup to give credence to the ICTSI Group’s best terminals,This year’s winner gets to keep the trophy for a year before it is passed on to 

the next winner of the Chairman’s Cup.   Aside from this perpetual trophy, the winners get individual plaques.

The championship trophy

Hans Ole-Madsen (left), hands the runner-up trophy to Krzysztof Szymborski, Baltic Container Terminal Chief Executive Officer and General Manager during the latter’s visit to ICTSI Dubai.

The Chairman’s Cup serves as a way to motivate subsidiaries to improve their performance. Considering that different regions present different challenges, every terminal needs to think outside the box and come up

with solutions to overcome these hurdles.

The Chairman’s Cup cites the best-performing terminals in the ICTSI Group for the preceding year. Management uses a comprehensive set of criteria to benchmark terminal performance, namely: (1) growth in revenue; (2) earnings before interest, tax, depreciation and amortization (EBITDA); (3) net income; (4) improvements in return on invested capital (ROIC); and (5) cash distributions to parent company.

Aside from the champion terminal, two runner-up terminals were recognized: the Baltic Container Terminal (BCT) in Gdynia, Poland was first runner up, while Madagascar International Container Terminal Services Ltd. (MICTSL) in Toamasina, Madagascar emerged second runner up.

The Chairman’s Cup serves as a way to motivate subsidiaries to improve their performance. Considering that different regions present different challenges, every terminal needs to think outside the box and come up with solutions to overcome these hurdles.

The Chairman’s Cup awarding ceremony is held every March. A perpetual trophy, a sculpture by Philippine National Artist Arturo Luz, is awarded to the champion. The champion terminal will be the home of the trophy for a year before it gets passed on to the next year’s champion.

Hans Ole-Madsen (left photo), ICTSI Senior Vice President and Head of Europe and Middle East Region, and Jens Floe, ICTSI Senior Vice President for Africa Region (right photo) receive the runner-up trophies for Baltic Container Terminal (BCT) and Madagascar International Container Terminal Services, Limited (MICTSL), respectively.

T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r T e r m i n a l S e r v i c e s , I n c . 5

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Terminal utilization at MICT reaches optimal efficiency levels

Despite growing container volume at the country’s largest and sole-dedicated container handling facility, utilization levels at the ICTSI flagship Manila International Container Terminal (MICT) remained steady at 65 percent to 75 percent during the months of March and April.

“Overall productivity, yard utilization, truck turnaround time and vessel berthing have normalized at our terminal,” said Christian L. Lozano, ICTSI Commercial Director. Saying that the Holy Week, a period during which the country’s roads are congested due to the influx of holiday travelers, was not an exception, Mr. Lozano cited utilization levels of 59 percent and 61 percent on Holy Wednesday and Easter Monday, respectively.

“These figures are indicative of a healthy terminal operating efficiency both in the quayside, yards and gates,” he added.

Pre-advise systemOn 16 March, MICT implemented

a pre-advise system for export containers. Designed to fast-track the return of containers to the terminal, the pre-advise system greatly reduced the waiting and queuing time for trucks resulting in improved terminal efficiency and productivity.

First quarter figures reveal that MICT had repositioned a record number of empty containers resulting in overall decrease in empty inventories within Metro Manila. Reports also indicate that depot utilization levels have also normalized.

A glimpse of operations at the Manila International Container Terminal.

ICTSI NEWSBREAK

P O R T F O L I O INTERNATIONAL EDITION

T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r T e r m i n a l S e r v i c e s , I n c .6

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“Overall productivity, yard utilization, truck turnaround time and vessel berthing have normalized at our terminal,” — Christian L. Lozano, ICTSI Commercial Director.

T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r T e r m i n a l S e r v i c e s , I n c . 7

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ICTSI NEWSBREAK

ICTSI holds 2015 Annual Stockholders’ Meeting

Enrique K. Razon, Jr. (left), ICTSI Chairman and President, delivers his report during the 2015 Annual Stockholders’ Meeting. Seated (from left) at the directors’ table are Stephen Paradies, Andres Soriano III, ICTSI Directors; Atty. Silverio Benny Tan, ICTSI Assistant Corporate Secretary; and Octavio Victor Espiritu and Jose Ibazeta, ICTSI Directors. Behind them (from left) are Joel Sebastian, ICTSI Vice President and Controller, and Benjamin Gorospe III, ICTSI Assistant Corporate Secretary.

“Cautious, yet decisive, we pulled through” – this was the story for International Container Terminal Services, Inc. (ICTSI) in 2014.

Delivering the Chairman’s Report, Enrique K. Razon Jr., ICTSI Chairman and President, shared Company’s milestones from the previous year, specifically noting that for the first time, ICTSI’s revenues breached the US$1 billion mark. Overall figures pointed to a strong year for the ICTSI Group.

Here is the full text of the Chairman’s Report:

The year 2014 was marked by a key and significant milestone for ICTSI. For the first time ever, our revenues breached the US1 billion mark. Revenue from port operations grew to US$1.1 billion, an increase of 24 percent over the US$852.4 million reported in 2013.

The robust growth in revenue was a result of the contributions from our new terminals, and a 45 percent revenue growth from the consolidation of the Yantai terminals in China. Without the new terminals, organic revenue growth would have been eight percent.

2014 HighlightsAnother highlight of the year was the inauguration in January

of our newly built terminal in Manzanillo, Mexico, managed by our wholly owned subsidiary, Contecon Manzanillo. The terminal is equipped with four super post-Panamax quay cranes, which are the fastest and largest cranes in the ICTSI Group. The second Specialized Container Terminal in the country’s busiest port is the most dynamic and state of the art terminal in Mexico.

Also in January, we formed a joint venture, ICTSI DR Congo, with Simobile to develop a river port in Matadi, Democratic Republic of

Congo. Matadi is the most important port on the Congo River, and we intend to optimize its location by implementing our brand of service in this part of Africa upon its completion in 2016.

In Nigeria, we signed an agreement to sell 25 percent of our shareholding in Lekki International Container Terminal to CMA Terminals, the world’s third largest carrier.

In April, we signed a contract with the General Company for Ports of Iraq (GCPI) to operate, develop and expand general cargo and container facilities at the Port of Umm Qasr. In November, our Iraqi operations were in full swing. The operations in Iraq are already doing well and we have started construction of the new container berth.

In May, we concluded our first port concession in Australia. Victoria International Container Terminal (VICT) signed a contract with the Port of Melbourne for the development, management and operation of the Webb Dock Container Terminal. To be completed in early 2017, VICT will be our first fully automated terminal and the first of its kind in the Oceania region.

In June, we signed a termination agreement with Larsen & Toubro to cancel our contract for the Kattupalli Container Terminal in Tamil Nadu, India. This mutual decision came about after realizing that the contract was not beneficial to either party. The cancellation had no effect on our global operations, and we were reimbursed for all expenses related to Kattupalli. We will continue to actively search for opportunities in India.

In July, and as previously mentioned, the Port Authority of Yantai in China consolidated all the container terminals handling foreign cargo into one terminal company, and ICTSI acquired 51 percent

P O R T F O L I O INTERNATIONAL EDITION

T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r T e r m i n a l S e r v i c e s , I n c .8

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of the new company, Yantai International Container Terminal.

Group VolumesFor the year, the ICTSI Group handled

consolidated volume of 7,438,635 TEUs, 18 percent more than the 6,309,840 TEUs in 2013. The increase was mainly due to volumes generated by our new operations in Mexico and Honduras; the positive impact of the port consolidation in China; and a 20 percent volume growth in Poland.

Excluding new terminals, organic volume increased by slightly more than two percent. Our seven key operations in Manila, Brazil, Poland, Madagascar, China, Ecuador and Pakistan accounted for 70 percent of the Group’s consolidated volume.

Financial PerformanceRevenue from port operations grew 24

percent to US$1.1 billion over US$852.4 million in 2013.

Consolidated earnings before interest, taxes, depreciation and amortization (EBITDA) increased 17 percent to US$443 million from US$377.3 million in 2013.

Meanwhile, the EBITDA margin decreased slightly to 42 percent from 44 percent in the previous year mainly as a result of the impact of operating costs of the new terminals and higher business development expenses.

Net income increased six percent to US$182 million from US$172.4 recorded in 2013. Income growth was slightly tempered by start-up costs and operating expenses in Mexico and Honduras, higher depreciation, and increased interest expense.

Net income was affected by non-recurring items such as gains on the sale of a non-operating subsidiary in the Philippines, the termination of the contract in India, settlement of insurance claims, and the consolidation in China. These items were offset against an impairment charge by our subsidiary in Argentina. Excluding the non-recurring items, net income would have been flat at US$172.6 million.

Diluted earnings per share for the period was likewise higher by 5 percent at US$0.075 from US$0.071.

Consolidated cash operating expenses in 2014 grew 26 percent to US$454.5 million from US$359.5 million, again reflecting the ramp-up of operations. Excluding the cash operating expenses of the new terminals, total cash operating expenses would have increased by only seven percent.

Capital expenditure in 2014 amounted to US$279 million against a full year capital expenditure budget of US$310 million. The year’s capital expenditure was primarily for the development in Mexico and Argentina, expansion in Croatia, facilities

rehabilitation in Honduras, and the start of development in D.R. Congo.

The Group’s capital expenditure budget for 2015 is approximately US$530 million. This will be allocated for the development of D.R. Congo, capacity expansion in Manila, and the new terminals in Iraq and Australia.

For ICTSI’s joint venture terminal development project with PSA International in Colombia, the Company invested US$64.7 million in 2014, and we expect to invest approximately US$140 million in 2015 to complete phase one of the project.

Principal redemption profileThe Company undertook several

fund raising, re-financing and liability management exercises during the year. Given very favorable financial markets and the low interest rate environment, we took advantage of our Medium Term Note Programme.

Our liability management enabled us to reduce funding costs and extend maturities of our securities and bonds by successfully concluding exchange programs.

CitationsDuring the year in review, the ICTSI

Group continued to be recognized as a pioneering company not only in the Philippines but in the region as well.

In September, the ASEAN Business Advisory Council honored us with the highest business recognition in the country by bestowing on us the Corporate Excellence Award in the Large Enterprise Category. ICTSI was cited “not only for its outstanding growth performance, but also for its commitment to the welfare of its employees, as well as its impactful corporate social responsibility programs.”

In October, Hong Kong-based Corporate Governance Asia recognized ICTSI as an “Icon on Corporate Governance.” And in November, United Kingdom-based World Finance awarded ICTSI with the Port Project Sponsor Award for “exceptional work in sponsoring a wide variety of deals.” The Nikkei Asian Review also included ICTSI in its “ASEAN all-stars” listing, citing ICTSI as one of the region’s leading publicly listed companies.

Moving forwardAfter two decades in this business, the

zest that we have for our work is stronger than ever. The daily challenge of finding an even better way of operating our terminals, the effort to deliver world class service, the complexity of interacting with diverse cultures – all combine to motivate us to outdo ourselves. The next year will be no different.

We continue to be grateful to our host governments, our business partners, our clients and our employees. Thank you for your trust in ICTSI.

2014 ICTSI Annual Report now availableICTSI’s latest annual report, which offers a snapshot of the Company’s performance for the year 2014, is now available at the Public Relations Office located at the second floor of the Administration building. A softcopy of the annual report is also available for download on http://www.ictsi.com/content/investor-relations/annual-reports/.

Scan the QR code and see the online edition of the ICTSI 2014 Annual Report.

T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r T e r m i n a l S e r v i c e s , I n c . 9

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CGSA: an "eco-efficient" company By Katty Ossa

The Ministerio del Ambiente (MAE), Ecuador’s Ministry of Environment, awarded Contecon Guayaquil S. A. (CGSA) the Ecuadorean Environmental Certification for being an “eco-efficient” company.

The certification, awarded in March, is given to companies who are able to implement four “cleanest production” processes in line with environmental licenses. In 2014, CMSA implemented the following projects, which was duly acknowledged by the MAE:

• Project 1: Electrification of eight rubber tired gantry (RTG) cranes, which reduced diesel consumption;• Project 2: Replacing power packs with reefers as power supply, which also reduced diesel consumption;• Project 3: Implementation of cargo weighing in cranes, which optimized cargo handling and lowered carbon dioxide emissions; and• Project 4: Using automatic power on RTGs, which reduced lubricant oil useCMSA is the first eco-efficient port operator in Ecuador and the second company in the country to receive the certification.

Photo shows (from left) Eduardo Arosemena, CGSA Chief Financial Officer; Javier Hrycaniuk, CGSA Director of Operations; Lorena Sanchez, MAE Deputy Minister; José Miguel Muñoz, CGSA CEO; Pablo Segale, MAE Director; and Gustavo Cercós, CGSA Director of Engineering.

ICTSI NEWSBREAK

DO GOOD

VICT invites applicants for community grantsBy Claire Jordan-Whillans

Victoria International Container Terminal Ltd. (VICT) opened its Community Investment Fund (CIF) to applications, inviting local community organizations to apply for grants of up to AU$20,000.Announcing the details of the CIF, Anders Dømmestrup, VICT 

CEO, said:  “We are delighted to welcome applications from community groups and organizations whose work promotes positive and sustainable outcomes regarding the health and education of the youth and young people in our local communities.”Mr. Dømmestrup said the fund was 

just one part of VICT’s strong commitment to working closely and positively with neighboring communities around Webb Dock at the Port of Melbourne, particularly in Port Phillip and Hobson’s Bay.“Through our VICT Community 

Investment Fund, we seek to help future generations become happy, resilient individuals who will make good leaders 

We are delighted to welcome applications from community groups and organizations whose work promotes positive and sustainable outcomes regarding the health and education of the youth and young people in our local communities.— Anders Dømmestrup, VICT CEO

with sound community values.  Health and education are both critical to this outcome and through this Fund, we hope to make a contribution that will have a positive impact which sustains over the long term,” Mr. Dømmestrup said.Applications are open to not-for-profit, community organizations 

who meet the criteria.  VICT intends that the community fund be equitably allocated to as many worthy community organizations 

and initiatives as possible.  For this reason, grants are available in four tiers, ranging from approximately AUD 2,000 up to a maximum of AUD 20,000.Application started last 23 March and 

ended last 17 April.  Further information, including Grants criteria and details of how to apply, are outlined in the Guidelines available at www.vict.com.au.

P O R T F O L I O INTERNATIONAL EDITION

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DO GOOD

ICTSI Foundation Scholars receive top honorsBy Francis Bartolome

Two scholars of the ICTSI Foundation, Inc. proved that hard work has its rewards as they graduated as valedictorians of their respective batches. Vincent Emannuel P. Salibio of Tondo, Manila and Shaina Jane 

Hugo of Davao City, two of the 95 Foundation scholars who recently graduated from high school, exemplified diligence and hard work in both their academic and extra-curricular activities. Mr. Salibio graduated from the Raja Soliman Science and 

Technology High School.  Aside from being the batch valedictorian, he also received several awards, which included Debater of the Year, Youth Associate of the Year and Best in Editorial Writing.  He is also one of the eight top applicants for the ICTSI-Northeastern University (Boston, Massachusetts) Scholarship Program.Ms. Hugo, a graduate of Francisco Bangoy National High School in 

Davao City, is also the recipient of several awards including the Youth Leadership Excellence Award and the Gerry Roxas Leadership Award.  According to her, the scholarship helped her improve her academic performance and extra-curricular involvement, attend school activities and submit academic requirements on time. The Foundation organized simple get-togethers 

for the scholar-graduates.  The scholars and their parents, Foundation staff, and teachers from partner public schools attended the events, which were held from March to April. Since its establishment in 2010, the 

Foundation was able to produce 134 high school graduates from selected public schools within the ICTSI host communities in Manila, Olongapo, Bauan, Misamis Oriental, Davao and General Santos City. The Foundation is sponsoring a new batch 

of high school scholars for the academic year 2015 – 2016, and is also planning to expand the scholarship program to the college level.

Vincent Emmanuel P. Salibio, ICTSI scholar and batch valedictorian of Raja Soliman Science and Technology High School, saying a few words during the get-together event organized by the Foundation.

Julien C. Domingo (left), DIPSSCOR General Manager, poses with Shaina Jane Hugo, ICTSI scholar and batch valedictorian of Francisco Bangoy National High School and her mother, Garibaldi Alvin Enriquez, PBSP Mindanao Regional Center Manager and Francis J G. Bartolome, Foundation Program Head, during the awarding of the College Scholarship Grant.

T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r T e r m i n a l S e r v i c e s , I n c . 11

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DO GOOD

ICTSI NEWSBREAK

International Container Terminal Services, Inc. (ICTSI) sponsored one of the explorers participating in the International Antarctic Expedition 2015 (IAE 2015), a 13-day journey last March to the highest, driest, coldest and windiest continent on the planet.

ICTSI supports Antarctic expedition

Ny-Ann Nolasco (left) and Robert Swan (right), 2041 Founder, pose for a photo holding the ICTSI flag in Neko Harbor on the Antarctic Peninsula.

MICTSI, union sign 5-year CBABy Rogel Mesias

The Mindanao International Container Terminal Services Inc. (MICTSI) and the MICTSI Labor Union – Federation of Democratic Labor Organization (MICTSILU-FDLO) signed a collective bargaining agreement (CBA) last 20 March. The five-year CBA, which was signed at the Limketkai Luxe Hotel in Cagayan de Oro City, covers guaranteed wage increases, wider insurance coverage and other additional employee benefits. The partnership between MICTSI and MICTSILU-FDLO raises the standard of employee welfare at MICTSI.

ON BOARD

MICTSI names new controllerBy Rogel Mesias

Mindanao International Container Terminal Services, Inc. (MICTSI) recently appointed Atty. Gemma E. Makalinggan-Gloria as its new Controller.“With her legal-financial expertise, 

we are confident that the department is in good hands.  She provides the kind of leadership that’s based on excellence, humility and integrity,” says Jose Manuel de Jesus, ICTSI Vice President for Business Development – Asia and MICTSI President and General Manager. Prior to her appointment at MICTSI, 

Atty. Makalinggan-Gloria served as the Senior Financial Analyst of Accounts Management and Sales and Services 

Atty. Gemma Makalinggan-Gloria,

MICTSI’s new Controller.

Departments of the National Power Corporation for 10 years.  She was also involved in different sectors, holding various positions in the fields of law, accounting and audit.In 2000, Atty. Makalinggan-Gloria 

finished her Bachelor of Science in Accountancy at Mindanao State University with Magna Cum Laude honors and became a Certified Public Accountant in 2000.  Graduating with honors, she obtained her Bachelor of Laws degree at Mindanao State University – Iligan Institute of Technology and started her law practice in 2011. 

ICTSI supported Ms. Ny-Ann Nolasco, a Sustainable Management MBA and MPA candidate at the Presidio Graduate School. Out of the 6,000 applicants, she was one of the few selected by the 2041 organization to participate in this year’s Antarctic expedition and represent the Philippines.

Ms. Nolasco said in her crowdfunding campaign that “An expedition to Antarctica would be a learning experience to complement the impact I intend to effect in the Philippines. The goal is simple: to use the perspective gained to further sustainability efforts in the Philippines by engaging private and public sectors.

I fully intend to take my education on Sustainability Management back to the Philippines and give back in any way I can.”

ICTSI supported Ms. Nolasco through Fernando L. Gaspar, ICTSI Senior Vice President and Chief Administrative Officer.

The expedition is part of the Leadership on the Edge Program of Rob Swan, founder of 2041. The IAE 2015, which started in 13

March and ended in 25 March, aims to enhance the leadership skills of every participant and increase their awareness on the effects of climate change.

P O R T F O L I O INTERNATIONAL EDITION

T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r T e r m i n a l S e r v i c e s , I n c .12

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MEETS & GREETS

Integrated with an asset management module, ServiceDesk Plus is a help desk software based on the Information Technology Infrastructure Library (ITIL) framework – a set of IT services management practices that help match IT services with the needs of the business.  Some of ServiceDesk Plus’ functionalities include multi-channel support, service level agreement (SLA), knowledge base, workflow automation, notifications and reporting.  In addition, it also features automatic asset discovery and software and license management tools.

For any service request or incidents involving hardware, software, business applications, email and phone systems, the user needs to email ServiceDesk Plus ([email protected]) or log in to the ServiceDesk Plus Portal (http://servicedesk.ictsi.com) using their log in credentials.  Once the user completes the incident report or service request, the system automatically sends a confirmation email to the user along with a corresponding ticket number acknowledging the request.  The support group then responds to the issue and updates the ticket accordingly.  

Once the issue or request is resolved, the ticket is closed and the user is notified. “The new help desk 

system enables me to manage incidents and collaborate with end users and technical groups efficiently.  It also allows for paperless help desk transactions, enabling me to effectively track ticket status, monitor tasks and customize reports as needed.  For us, this is a significant step towards meeting our KPIs,” said Alejandra T. Tolentino, ITSS Help Desk Supervisor. MICT implemented 

ServiceDesk Plus with the help of the Global Information Technology Department.

TECH TALK

New Hyundai Merchant Marine MD visits MICT

Hyundai Merchant Marine’s new Managing Director, John Kim (left) visited the Manila International Container Terminal last 18 March.  He was accompanied by (from left) Christian Lozano, ICTSI Commercial Director; Jay Valdez, ICTSI Operations Director; and Froilan Barcala, Hyundai Merchant Marine Operations Manager.  

ITSS implements new Help Desk systemBy Albert Joseph Canceran

The Information Technology Systems and Services (ITSS) Department of the Manila International Container Terminal (MICT) recently rolled out ManageEngine ServiceDesk Plus, a new ticket-management platform for providing technical support on IT systems.

ServiceDesk Log In Page at http://servicedesk.ictsi.com

T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r T e r m i n a l S e r v i c e s , I n c . 13

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LEVEL UP

Participants of the recent Managerial Enhancement Seminar from 2 to 3 March at Island Cove Resort in Cavite City.

MICT, SBITC AMs enhance leadership skillsWith reports from Conn Dizon

Assistant managers (AM) at the ICTSI flagship Manila International Container Terminal (MICT) and Subic Bay International Terminal Corp. (SBITC) attended the Management Enhancement Seminar (MES) last 2 – 3 March at the Island Cove Resort in Cavite City.Organized by the MICT Human Resources Department, the MES 

provided the officers with knowledge and tools that would help them become effective leaders in their respective departments.  The two-day seminar highlighted how effective leaders should manage 

both tasks and manpower, which would allow them to contribute more significantly towards enhanced organizational productivity, efficiency and effectiveness.  Ruel Montenegro of CORE Consultants facilitated the seminar. From MICT, the following AMs attended:  Ralph Schlobohm, 

Elmer Merquita, Edward Bonilla, Arturo Valdez, Renato Mamaril, Adelino Vestil, Cesar Badua, Rafael Lauron, Henry Dungca and Mikkel Puyat III; and from SBITC:  Henry Dungca, Santiago Fuentes III and Donato Teodoro.

MICT launches STAR training for supervisorsWith reports from Conn Dizon

The Human Resources Department (HRD) of ICTSI flagship Manila International Container Terminal (MICT) launched a leadership training program for supervisors, the Supervisory Training to Achieve Results (STAR).Launched last 4 – 6 March at the Island Cove Resort in 

Cavite City, the first batch of supervisors was trained on proven 

supervisory techniques that they can immediately apply.  Participants were trained to leverage both hard skills and people skills to manage everyday work functions more effectively as they meet new challenges that require increased confidence, respect and effectiveness.  HRD tapped CORE Consultants in the implementation of the STAR program.

The first batch of trainees for the STAR program.

P O R T F O L I O INTERNATIONAL EDITION

T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r T e r m i n a l S e r v i c e s , I n c .14

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Trainer’s Training:  aiming for immediate impact By Geronimo Mangalus Jr.

The MICT Human Resources Department conducted the Trainer’s Training Program for 19 participants in two batches, on 24 – 27 February and 9 – 12 March, respectively.

First batch, 24 – 27 February

Second batch, 9 – 12 March

Held at the Island Cove Resort in Cavite City, the program aims to provide a more technical and tactical approach for the various technical and equipment training programs at the ICTSI Manila flagship.Over the course of four days, the 

participants learned to design and conduct trainings in their respective fields, tailor their approach using adult learning principles and to become more effective communicators. Eugenia Banta, a renowned trainer and 

human resources consultant, conducted the program.  Also present during the sessions were Rafael Lauron from the OP Resource Group, Jose Carlo Javier, HRD Director and Jay Valdez, ICTSI Operations Director.The trainers’ pool is expected to 

produce immediate results and impact the Company’s bottom line by boosting productivity, increasing moves-per-hour and setting a higher standard in equipment care and maintenance.  A follow-up and assessment of the program is scheduled by the end of May. 

First batch of participants were Michael Villarin, HRD Coordinator; Eammond Bryan Fraginal, Safety Inspector; Albert Villanueva, CY / Marine Supervisor; Cesar Badua, Gates Operations – Assistant Manager; Jovinel Yambao, MES Management Trainee; Alexander Laliag, Operations Center Superintendent; Geronimo Mangalus Jr., Industrial Relations Coordinator; Ramoncito Cua, CMS Electrical Technician; Rosaldo Salvacion, CY / Marine Supervisor; Armando Basco, Sidelifter Operator; and Cecilio Joel Saballegue, RTG Operator / Dispatcher.The second batch included  Patrick 

Jan Constantino, CY / Marine Supervisor; Sergio Hingzon Sr., Safety Officer; Edward Bonilla, Assistant Manager – Operations Center; Adelino Vestil, Assistant Manager – Gates Operations; Arturo Reyes, Reach Stacker Operator; Danny Garcia, Sidelifter / Stacker Operator; Wilfredo Baliwag, CY / Marine Superintendent; and Ramon Chito Calingo, Quay Crane Operator.

ANNOUNCEMENT

ON BOARD

New PortFolio correspondents from PakistanThe PortFolio Team is happy to welcome Arif Raza and Syed Muhammad Imran Moosa, our new international correspondents from Pakistan International Container Terminal (PICT).  Their addition to our growing team opens opportunities for us to hear about developments and other relevant stories from ICTSI’s operations in Pakistan.

Arif Raza, PICT Head of Human

Relations

Syed Muhammad Imran Moosa, PICT Marketing & Commercial Manager

ICTSI packaging materials now available at the PRO

ICTSI packaging materials are now available at the Public Relations Office. These are:

1. Paper bag2. Folder kit 3. Document envelope4. CD sleeve5. Sticker sealInterested departments may get in

touch with Paolo Racelis at [email protected] for supplies. Please note that the packaging materials are for official use only.

T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r T e r m i n a l S e r v i c e s , I n c . 15

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PortFolio is published by International Container Terminal Services, Inc.

for its employees, clients, and friends.

If you wish to receive a copy of the PortFolio, please write, call or e-mail us at:

Public Relations Office, ICTSI Administration Bldg.

Manila International Container Terminal, MICT South Access Road

Port of Manila, 1012 Manila, Philippines Telephone: +632 / 245 4101E-mail: [email protected]

URL: www.ictsi.com/media-center/newsletters/

NARLENE A. SORIANOEDITOR-IN-CHIEF

JUPITER L. KALAMBAKALMANAGING EDITOR

DENNIS T. SURIBAASSOCIATE EDITOR

RESEARCHERSZINNO B. GUDEZ

MARIE ANNALIE T. MARFILPAOLO MIGUEL S. RACELIS

JUSTINO RAMON L. TAYAG IIIRONNEL P. JAVIER

PHOTOGRAPHERSDEXTER F. LANDICHO

EDWARD R. MILAGJOHN PAOLO C. SIAT

PHILIPPINE CORRESPONDENTSMANILA

ALBERT JOSEPH R. CANCERANMARIE BERNADETTE C. DE GUZMAN

MA. CONCEPCION M. DIZONROSE A. LOBRIN

RICARDO D. PAREDESPAULO CARLO C. PEÑALBA

JESTONIE V. VINSONFRANCIS J ALGERNON G. BARTOLOME

JOY E. LAPUZSUBIC

OLGA C. URETALAGUNA

ANNIE MAGSINOBATANGAS

BELLE LUCERODAVAO CITY

CHIARA MAY C. ATISGEN. SANTOS CITY

REJAMNA S. PANDANGANMISAMIS ORIENTAL

ROGEL DENNIS MESIAS

INTERNATIONAL CORRESPONDENTSARGENTINA

MAGDALENA RIANIBRAZIL

FABIANA SOUZACHINA

SEAN XIECROATIA

IVA ROMANECUADOR

KATTY OSSA BIANCHIGEORGIA

KETEVAN ORAGVELIDZEJAPAN

TAKETOSHI TOYAMAMEXICO

LORENA VALEROPAKISTAN

ARIF RAZASYED IMRAN MOOSA

POLANDMICHAL KUZAJCZYK

USADAVID TRZYZEWSKI

Stories should be work-related, highlighting the duties and accom-plishments of exemplary employees, company events and programs, as well as other relevant company happenings. Articles should not exceed 600 words and should include captioned photos.

Photography enthusiasts can submit creative shots of terminals, operations (non-sensitive/classi�ed), events and other happenings, along with simple captions. Submitted photos will be published and included in the Compa-ny’s repository of images for possible use in other promotional materials.

· Articles should be submitted either in word doc (email attachment) or plain text (as email text) format.

· Include the following: Title, Subtitle (if any), and Author. When identifying persons in captions, their names always come �rst followed by position.

· We encourage sending the original, high resolution images separately via Copy.com. Once images are uploaded to Copy, simply send the share link along with the email. Images should have a resolution of 300 dpi and above.

Employees may email their piece to the Associate Editor at [email protected] with the subject “PortFolio Contribu-tion.” Management reserves the right to choose stories and photos for publica-tion as well as to edit such stories as deemed �t.

As a token of appreciation, contributors of published stories and photos will receive limited edition PortFolio ID lanyards.

For the month of March, thank you for your contributions:

· Edward Bonilla

· Aris Palayad

· Belle Lucero

· Olga Ureta

· Anicia Magsino

· Teresa Vega

· Jelenie Tanagras

· Angela Carreno

· Renell John Maglalang

· Rico Cruz

Submission Guidelines

Stories

Photos

invites ICTSI employees worldwide to contribute to the monthly publication by sharing office and work-life stories, and by sending photos of ICTSI terminals and operations including Company happenings and events.

P O R T F O L I O INTERNATIONAL EDITION

T h e O f f i c i a l P u b l i c a t i o n o f I n t e r n a t i o n a l C o n t a i n e r T e r m i n a l S e r v i c e s , I n c .16