Microsoft_Financial Statements Analyisis _Aarif Shah_City University_Peshawar[1]

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    Y o u r P o t e n t i a l O u r P a s s i o n

    Submitted b y:

    Muhammad Arif Shah

    ID No: 2882

    Semester: 5th

    Under the Guidance of:SIR. MUHAMMAD ANEES

    Lecturer in Financial Statement Analysis

    City University of Information Technology

    City University of Information Technology

    Project onFinancial Statements

    Analysis

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    Project on Financial Ratios Analysis of Microsoft_ {@Aarif Shah_MBA (Finance), Semester: 5th_CU}1

    TABLE OF CONTENTS

    Sr. #: TOPICS NAME: PAGE NO:

    1. Acknowledgment: 02

    2. Executive Summary: 03

    3. Nature of Business: 04

    4. Business Description: 05-06

    5. Objectives of the Project: 07

    6. Scope of the Project: 07

    7. Limitations of the Project: 08

    8. Framework for Financial Analysis: 09-10-11

    9. Use of Financial Analysis: 11

    10. Liquidity Ratios:

    11.

    Efficiency Ratios:

    12. Profitability Ratios:

    13. Financial Leverage Ratios:

    14. Financial Coverage Ratios:

    10-20

    15. Balance Sheet & Income Statement: 21

    16. Summarized Table of Microsofts: 22

    17. Comments: 23

    18. Summary & Finding: 24

    19. Observations: 25

    20. Major Suggestions: 26

    21. Conclusion: 27

    22. References: 28

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    ACKNOWLEDGEMENT:

    To Him belongs the dimensions of the Heavens and theEarth, it is HE, who give life and death and HE has the

    Power over all things

    (Al-Quran)

    All acclamation to ALLAH, who has empowered and enabled me to

    accomplish the perspectives of the project successfully. First of all, I would

    like to thank my ALLAH Mighty, who really helps me in every problem during

    the completion of this project. I would like to express my sincere and humble

    gratitude to ALLAH Almighty, whose blessings; help guidance has been a real

    source of all my achievements in my entire life.

    I wish to express my appreciation to my honorable & respectable

    Lecturer i.e. SIR. MUHAMMAD ANEES, Lecturer in Financial Statement

    Analysis, City University of Information Technology, Peshawar, who help me a

    lot and introduced me to new dimensions of knowledge. I am sure that thesame support would be continued to help to achieve the entire Programme /

    MBA Degree Objectives smoothly in near future as well.

    I express my deepest affection for my parents; who prayed for my

    success and encourage me. I appreciate their patience, cooperation and love

    for me. It is, of courses, the reward of their good wishes and kin blessing.

    The acknowledgment will be incomplete without special thanks to all

    my University peers, office colleagues for their excellent cooperation and nice

    companionship.

    (Muhammad Aarif Shah)

    MBA (Finance)

    ID No: 2882

    Project on Financial Ratios Analysis of Microsoft_ {@Aarif Shah_MBA (Finance), Semester: 5th_CU}2

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    Nature of Business:

    Microsoft provides software and services that help people

    communicate, do their work, be entertained, and manage their personal lives.Over the past 30 year, innovate technology has transformed how we access

    and share information, changed the ways of business and institutions operate,

    and make the world smaller by giving us instant access to people and

    resources everywhere.

    Microsoft was founded in 15th Sep, 1975 and remains a leader in the

    wave of innovation that has crated so much new opportunity, convenience,

    and values over the past three decades. During that time, Microsoft has

    crated many new products, added new lines of Business, and openhanded

    their operation worldwide, along the ways, Microsoft was guided by their

    corporate mission and the six core values it reflects and will continue to guide

    us in the future.

    Microsoft is committed to being a responsible industry partner, working

    with businesses, communities, and government to help advance social and

    economics well being and to enable people around the world to realized

    their full potential. Microsofts commitment and responsibilities as a global

    corporate citizen are grounded in their company mission and values,

    manifested through their business practices and operations, and carried out

    by thousands of Microsoft employees and supplies worldwide.

    Microsofts Global Citizenship Initiative is organized around three

    themes, or strategic concepts, which from the foundation of their citizenship

    activities worldwide:-

    o Responsible Business Practice;o Security and Internet Safety;o Building a Knowledge Economy.

    Each of these themes is fundamental to Microsofts Business. Microsoft

    organizes their Global Citizenship Initiative this ways to help ensure it

    business strategies fully support their commitment to corporate governance,

    business ethics, and global citizenship.

    Project on Financial Ratios Analysis of Microsoft_ {@Aarif Shah_MBA (Finance), Semester: 5th_CU}4

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    BUSINESS DESCRIPTION:

    Our mission is to enable people and businesses throughout the world

    to realize their full potential. Since the company was founded in 1975, we

    have worked to achieve this mission by creating technology that transforms

    the way people work, play, and communicate. We develop and market

    software, services, hardware, and solutions that we believe deliver new

    opportunities, greater convenience, and enhanced value to peoples lives. We

    do business throughout the world and have offices in more than 100

    countries.

    We generate revenue by developing, manufacturing, licensing, and

    supporting a wide range of software products and services for many different

    types of computing devices. Our software products and services include

    operating systems for servers, personal computers, and intelligent devices;

    server applications for distributed computing environments; information

    worker productivity applications; business solutions applications; high-

    performance computing applications; software development tools; and video

    games. We provide consulting and product and solution support services, and

    we train and certify computer system integrators and developers. We also

    design and sell hardware including the Xbox 360 video game console, the

    Zune digital music and entertainment device, and peripherals. Online offerings

    and information are delivered through Bing, Windows Live, Office Live, our

    MSN portals and channels, and the Microsoft Online Services platform which

    includes offerings for businesses such as Microsoft Dynamics CRM Online,

    Exchange Hosted Services, Exchange Online, and Share Point Online. We

    enable the delivery of online advertising across our broad range of digital

    media properties and on Bing through our proprietary ad Center platform.

    We also conduct research and develop advanced technologies for

    future software products and services. We believe that delivering

    breakthrough innovation and high-value solutions through our integrated

    software platform is the key to meeting our customers needs and to our

    future growth. We believe that we will continue to lay the foundation for long-

    Project on Financial Ratios Analysis of Microsoft_ {@Aarif Shah_MBA (Finance), Semester: 5th_CU}5

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    term growth by delivering new products and services, creating new

    opportunities for partners, improving customer satisfaction, and improving our

    internal processes. Our focus is to build on this foundation through ongoing

    innovation in our integrated software platforms; by delivering compellingvalue propositions to customers; by responding effectively to customer and

    partner needs; and by continuing to emphasize the importance of product

    excellence, business efficacy, and accountability.

    Project on Financial Ratios Analysis of Microsoft_ {@Aarif Shah_MBA (Finance), Semester: 5th_CU}6

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    Objectives of the Project:

    So far, as Microsoft is concerned the objectives is to find out the whole

    funds investment and its areas of investment including its future analysis,which will assisted in comparing the other software relating to this project is

    as follows:-

    To find out the total investment of the organization.

    To find out the rate of progress.

    To find out the utilization of fund.

    To know the sources of fund generated.

    To know the utilization of excess fund.

    To assess the rate of income in earning oninvestments etc

    Scope of the Project:

    The scope of the project Financial Statement Analysis of Microsoft is

    to carryout the Maximum analysis during 2005 and 2006 ratio analysis. At the

    same time this project also contains the profit analysis as well as some pare

    of financial aspects of the organization.

    Now, some analysis charges of Microsoft are as under:-

    Balance Sheet;

    Income Statement;

    Cash Flow Statement;

    Stock Holders equity Statement;

    Selected Financial Data, Stock Process Information andIssuer Purchases of Equity Securities.

    Project on Financial Ratios Analysis of Microsoft_ {@Aarif Shah_MBA (Finance), Semester: 5th_CU}7

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    Limitation of the Project:

    At the last instance, I try my best to collect adequate data for

    completing all the aspect for Financial Condition of Microsoft in a collectivemanner. Though, it is a time consuming process, which will Carrey more

    result-oriented information to the organization. But to some extent I tried my

    all effort to make it best in spite of my following limitations:-

    o Due office activities; and load shedding problems; there is nosufficient time provided for preparation of this project work.

    o Lack of sufficient magazines and publications.

    o Inadequacy financial conditions and political condition of theregion/ especially of our Country i.e. Pakistan.

    o Unable to have Authorization, required for log-In intoMicrosoft Directors Desk.

    Project on Financial Ratios Analysis of Microsoft_ {@Aarif Shah_MBA (Finance), Semester: 5th_CU}8

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    Project on Financial Ratios Analysis of Microsoft_ {@Aarif Shah_MBA (Finance), Semester: 5th_CU}9

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    Project on Financial Ratios Analysis of Microsoft_ {@Aarif Shah_MBA (Finance), Semester: 5th_CU}10

    EExxaammpplleess::Volatility in sales

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    1. LIQUIDITY RATIOS:

    YEAR:

    2005 2006

    48,73716,87749,01022,442

    Current Ratio: =Current Assets

    Current Liabilities

    2.89 2.18

    COMPARISON:

    Microsofts had strong Current Ratio in 2005 as compared to 2006, so

    the company was in stronger position in 2005. Theses calculation

    also indicated that Microsoft had almost $3 to meet $1 currentliabilities, on the other hand; it had in the 2006 2.18 $ to meet $1

    current liabilities.

    YEAR:

    2005 2006

    48,737-49116,877

    49,010-1,478

    22,442

    Quick Ratio: =Current Assets-Inv.Current Liabilities

    2.86 2.12

    COMPARISON:

    Microsofts had strong Quick Ratio in 2005 as compared to 2006, so

    the company was in stronger position in 2005 to meet their current

    liabilities with Quick Assets i.e. Cash / Bank Deposits/ M/S & A/R.

    Moreover; the two years calculation indicated that the firm had

    almost $3 & $2 Quick Assets to meet $ 1 current liabilities.

    Project on Financial Ratios Analysis of Microsoft_ {@Aarif Shah_MBA (Finance), Semester: 5th_CU}12

    YEAR:

    2005 2006

    31,86070,81526,56869,597

    N.W. Cap. Ratio: =Net Working CapitalCurrent Liabilities

    45% 38%

    COMPARISON:

    Net Working Capital Ratios indicated that the company was in

    stronger position in 2005 as compared to 2006.

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    YEAR:

    2005 2006

    48,737-[7180+491]16,87749,010[9316+1478]

    22,442

    Cash Ratio: =Curr. Asset (R/A+Inv.)

    Current Liabilities

    2.43 1.70

    COMPARISON:

    Cash Ratio indicated that in 2005 the firm had $2.43 to meet 1 $

    short term liability, while, in 2006 had $1.70 to meet 1$, so it

    showed that the firm was much stronger position in 2005 to meet their

    current liabilities with the most current assets i.e. Cash & M/S.

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    2. EFFICIENCY RATIOS

    YEAR:

    2005 2006

    39,7887,18044,2829,316

    Receivable Turnover: =Annual Net Credit Sales

    Receivable

    5.54 4.75

    COMPARISON:

    In 2005, the firm was efficient to receive its R/A as compare to

    2006, the above mentioned calculation showed that firm was much

    better positions as compared to 2006.

    YEAR:

    2005 2006

    3655.543654.75

    Avg. Collection Period: =No. of Days in a YearReceivable Turnover

    66 Days 77 Days

    COMPARISON:

    The Firms received its R/A in 66 Days in 2005, while in 2006 its

    was 77 Day, this indicated that the firms performance was better in

    2005.

    YEAR:

    2005 2006

    6,2007,1807,6509,316

    Days Sales Inv. : =Cost of Goods Sold

    Inventory

    0.86 0.82

    COMPARISON:

    In 2005, the effectiveness of the inventory management practices of

    the firm was better as compared to 2006

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    YEAR:

    2005 2006

    3650.863650.82

    Inv. Turnover in Day : =

    No. of Days in Year

    Inventory Turnover

    424 Days 445 Days

    COMPARISON:

    In 2005, the effectiveness of the inventory management practices of

    the firm was better as compared to 2006.

    YEAR:

    2005 2006

    4916,200/3651,478

    7,650/365

    Days Sales Inv. : =Inventory

    Cost of Goods Sold/365

    29 Days 70 Days

    COMPARISON:

    In 2005, the effectiveness of the inventory management practices ofthe firm was better as compared to 2006.

    YEAR:

    2005 2006

    39,78870,81544,28269,597

    Total Assets Turnover : =Sales

    Total Assets

    56% 63%

    COMPARISON:

    The Assets Turnover Ratios of 2006 indicated that the firm

    effectively utilized its assets to generate sales, as compared to

    2005.

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    3. PROFITABILITY RATIOS:

    YEAR:

    2005 2006

    12,25439,78812,59944,282

    Profit Margin : =Net Income

    Sales

    30% 28%

    COMPARISON:

    In 2005, the firm Profit Margin is greater than 2006, is cleared

    show the profitably of the firm after taking account of all expenses

    an income taxes was better than 2006

    YEAR:

    2005 2006

    12,25470,81512,59969,597

    Return on Assets: =Net Income +Int{EBT}

    Total Assets

    17% 18%

    COMPARISON:

    In 2006, the firms ROA ratio performance was better than 2005, this

    indicated that the profitably on the assets of the firm after all

    expenses and tax was better than 2005.

    YEAR:

    2005 2006

    12,25448,11512,59940,104

    Return on Equity: = Net Income +Int{EBT}Shareholders Equity

    25% 35%

    COMPARISON:

    In 2006, the firms ROE ratio performance was better than 2005, this

    indicated that the profitably on the Shareholders Equity of the

    firm after all expenses and tax was better than 2005.

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    YEAR:

    2005 2006

    3.402.250.352.41

    Payout Ratio: = DividendsEarnings (EPS)

    1.51 0.84

    COMPARISON:

    The Company Payout Ratio in 2005 was absolutely higher which isalmost: 150 % as compared to 2006 where it was 84%, this indicatedthat the company some hidden reserve in its accounts

    YEAR:

    2005 2006

    2.253.402.410.35

    Retained Earning Ratio:Earnings (EPS)

    Dividends

    66% 84%

    COMPARISON:

    In these two year; the company RE Ratios is absolutely high, for thedetail see last, in which I discussed them in details

    YEAR:

    2005 2006

    1-1.51 1-0.84Plowback: = 1-Payout Ratio

    -0.51 0.16

    COMPARISON:

    Comparatively Microsoft maintained it Plowback ratio better in 2006

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    YEAR:

    2005 2006

    -0.51*0.17 0.16*0.18

    Growth in Equity from

    Plowback : = Plowback x ROE

    -8.67% 2.88%

    COMPARISON:

    In growth in equity from Plowback in 2005, its indicated Negativegrowth, while in 2006 its was 2.88% almost 3.00%, which goodenough.

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    4. Financial Leverage Ratios:

    YEAR:

    2005 2006

    5,82348,115+5,8237,051

    40,104+7,051

    Capitalization Ratio: =Long-Term Debt

    Capitalization*(Debt+Equity)

    11% 15%

    COMPARISON:

    This Ratio indicated that the firm had 11% long term debt in 2005,

    while in 2006, the firmed is financed by 15% long term debt, this

    indicated that was in better position in 2005 as compared to 2006

    YEAR:

    2005 2006

    5,82348,1157,05140,104

    Debt to Equity Ratio: =Long-Term Debt

    Shareholders Equity

    12% 18%

    COMPARISON:

    Debt To Equity Ratio indicated, that the how much the firms assets

    supported by debt financing, this is cleared from the calculation,

    the firms was in better position in 2005 as compared to 2006.

    YEAR:

    2005 2006

    16,877+5,82370,81522,442+7,051

    69,597

    Total Debt Ratio: =Total Liabilities*Total Assets*

    32% 42%

    COMPARISON:

    This ratio indicates, that the how much the firms assets supportedby total liabilities, it cleared from the picture, the firms was in

    better position in 2005 as compared to 2006.

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    5. Interest Coverage Ratios:

    YEAR:

    2005 2006

    14,5612,06716,4721,790

    Time Interest Earned: =EBIT

    Interest Expense

    7.044% 9.20%

    COMPARISON:

    Microsoft had 9.20% interest Earned ratio in 2009, which is goodsing for the company.

    YEAR:

    2005 2006

    14,5612,06716,4721,790

    Cash Coverage : =EBIT+ Depreciation *

    Interest Expense

    7.044% 9.20%

    COMPARISON:

    Microsoft had 9.20% interest Earned ratio in 2006, which is goodsign for the company. While in 2005, it wash 7.044% which iscomparatively less than 2006.

    * There was no depreciation mentioned in the balance

    sheet; that why the value of Deprecation was taken ZERO

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    Balance Sheets (Annex-A):

    From the Balance sheet, I conclude the there is decrease total cash

    and short-term investment, the figure reduces from $ 37,756 million to $

    34,161 million with a 10.5% of decrease, whereas; the total current assets

    has increase of $ 273 million. But the total current liability has been increased

    $ 16,877 million to $ 22,442 million with a total change of $ 5,565 million and

    75.2% in change where as the stock holders equity has been tremendously

    reduction of $ 8,011 million. But overall the balance sheet show net decease

    of $ 1,218 million from the previous year. The statements are not satisfactory

    according to me, but I think there must be some hidden reserve investment

    or some gain kept secret which is not furnished for valuation of statement.

    Income statement (Annex-B):

    Form the Income Statement Analysis, I find that the total operation

    expenses had a tremendous increase of $ 2,583 million with a 10.23 % of

    change, the revenue increased from 39,788 million to $ 44,282 million with an

    absolute change of $ 4,494 million with 11.29 % of change, where as the net

    income from all sources is just increased to $ 345 million, the earning per

    share has an increase of 7.07% and 7.14 %, whereas, the weighted average

    share outstanding is reduced to 3.69 % and 3.43 %.

    (See Annexed: Balance Sheet & Income Statement for details)

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    Summarized table of Ratios Analysis of Microsoft.

    YEAR:SR.#: RATIOS NAME:

    2005 20061. LIQUIDI TY RATIOS:

    Current Ratio: 2.89 2.18

    Quick Assets Ratio: 2.86 2.12

    NWC Ratio: 45% 38%

    Cash Ratio: 2.43 170

    2. EFFICIENCY RATIOS:

    Relievable Turnover: 5.54 4.75

    Avg. Collection Period: 66 Days 77 Days

    Days Sales Inventory: 0.86 0.82

    Inv. Turnover in Days: 424 Days 445 Day

    Days Sales Innovatory: 29 Days 70 Days

    Assets Turnover: 56% 63%

    3. PROFITABILITY:

    Profit Margin: 30% 28%

    Return on Assets: 17% 18%

    Return on Equity: 25% 35%

    Payout Ratio: 1.51 .84

    Retained Earning Ratio: 66% 84%

    Growth in Equity from Plowback: 8.67% 2.88%

    4. FINANCIAL LEVERAGE RATIOS: Capitalization Ratio: 11% 15%

    Debt to Equity Ration: 12% 18%

    Total Debt Ratio: 32% 42%

    5. INTEREST COVERAGE RATIOS:

    Time Interest Earned: 7.044% 9.20%

    Cash Coverage Ratio: 7.44% 9.20%

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    Comments:

    From the above ratios analysis of Microsoft that the current

    ratio of the company is quit satisfactory in the Year: 2006,but not in 2005, because the ratio should lies within the

    standard limit of 2.11, but in the year: 2006 it just above

    standard limit which can be ignored but in 2005, the ratio

    largely exceed the standard limit, which means the company

    is inefficient in proper utilization of funds.

    Acid test ration or the Quick Ratios on the other hand is quit

    more the normal standard of 1.1, in the year: 2005 the

    company holds more than the standard limit which means

    the firms has not utilized the funds, in 2006, the firms has

    maintained the standard limit by keeping the Ratio by:

    1.937.1 which is just good enough than the previous year:

    2005.

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    Summary and Finding:

    From this project report, I got to know Microsofts

    financing position, investments plan, liquidity position,

    solvency position, profitability ratios, net income, total

    assets and liabilities, income from all possible operation,

    considering income statement & balance sheet.

    Moreover, I learnt the comparative statement analysis of

    year: 2005 & 2006.

    The total operating expenses has increased by: $ 2,583

    million with a ratio increase 10.23% and net income

    increase to $ 12,599 million.

    The total current assets increased by 273 million with

    0.58 %. the detail analysis and observation has been

    discussed in the next page as Heading of Observation

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    OBSERVATION:

    From the ratios calculation / analysis; I have observedthat the company is passing through many up and downs

    in the middle of the previous year, but some how the

    company mange to control the total return at the end of

    the period. But in the year: 2006 the company total

    operating expenses had a tremendous increased of $

    2,583 million with a 10.23 % of change, the revenue

    increased from $ 29,788 million with 11.29% of change.

    Where as the net income from all sources is just

    increased to $ 345 million.

    The earning per share has an increased of 7.07 $ and7.14 % whereas the weighted average share ousting is

    reduce to 3.69%. But there is decreased total cash and

    short term investment, the figure reduces from $ 37,756

    million to $ 34,161 million with a 10.5% of decrease,

    whereas the total current asset has an increase of $ 273

    million. But the total current liability has been increased $

    16,877 million to $ 2,2442 million with a total change of $

    5,565 million and 75.2 % change whereas, the stock

    holders equity has been tremendously reduction of $

    8,011 million.

    But overall the balance sheet shows net decrease of $

    or some gains kept secrete which is not disclosed or

    on of stock and income of the year:

    2006.

    1,218 million from the previous year i.e. 2005. The

    statements are still not satisfactory according to me, but

    I think there must be some hidden reserve, involvement

    declared for valuati

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    Major Suggestion:

    Microsofts has tremendously increased the per capitaincome of the company in year: 2006 upto $ 12,599 million

    with a net increase of $ 345 million and with 2.81% of

    increase, but in 2006 the companys investment income is

    greatly reduce $ 277 million with a net fall of 13.4% from

    the pervious year; i.e. 2005. The company should try to

    maintain a positive figure towards investment income by safe

    guarding the invested amount in proper way. Microsofts

    should give more attention towards short term investments

    including securities.

    I suggest that Microsofts should expand its business toHardware manufacturing and assembling Moreover, there is

    opportunity for Microsoft to develop software for Mobile

    Phone Sector. Though Microsofts is one of the leading

    software firm, so should try to hold a position in hardware

    production & Cell Phone Software Sector and than

    Microsofts might be become the Global Leader in overall

    Information Technology (IT) and as well as Mobile Phone

    sector, which now a growing sector.

    other funds. Particularly, the long-term investment also

    management to improve the rate of

    growth.

    At last I suggest to the management of Microsoft to improve

    their investment by imposing new policies, plans as well as

    increased during the: 20052006. In case basic analysis I

    want to suggest the

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    CONCLUSION:

    Microsoft is one of the most leading Software firm and remainson top among other software industries, creating a new

    dimension for the next generations technology.

    From the above, study I conclude that Microsofts has relativelyhigh earned revenue in an increasing order with an average net

    growth rate of 9% to 18% and with a net income increases

    every year with every new product and product update launch,

    since last decade.

    ies of product assurance and soas of its shareholders.

    rm investment also increases to a high by the end of

    2006.

    ing launches of

    Windows 07 & Microsoft Office 2010 System.

    een

    I do not expect a significant impact from year-over-year foreigncurrency exchange rates in fiscal year; 2010.

    Microsofts always kept is polic

    For this project report, I found that the Microsofts will increases

    its amount of investment in a speed way. Microsofts also

    generates new system eve in the firms production. Here; the

    long-te

    No doubt in the fiscal 2009-1-, I expect double digit revenue

    growth primarily as a result of the upcom

    I estimate worldwide PC shipments will grow between 10 % to

    15 % and PC unit growth rates will be higher in the consumer

    segment than in the boniness segment and higher in emerging

    markets than in mature markets.

    I estimate worldwide sever unit shipments will grow betw

    15% to 20 % in fiscal year: 2010 as compare to 2005-2009.

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    REFERENCE:

    o http://finance.yahoo.com/news/category-stocks/

    o http://finance.yahoo.com/news/category-economy-govt-and-policy

    o http://in.finance.yahoo.com/

    o http://www.microsoft.com/msft/reports/ar09/index.html

    o http://www.microsoft.com/msft/reports/ar09/10k_fh_fin.html

    o http://www.microsoft.com/msft/reports/ar09/10k_fr_mar.html

    o http://www.microsoft.com/msft/reports/ar09/10k_fr_not.html

    o http://www.microsoft.com/msft/reports/ar09/10k_fr_not_06.html

    http://www.microsoft.com/msft/reports/ar09/10k_fr_dis.htmlo

    http://www.microsoft.com/msft/reports/ar09/10k_fr_aud.htmlo

    http://www.microsoft.com/msft/stock/default.mspxo

    o http://www.thocp.net/companices/micrsoft/microsoft_company.htm

    o www.morningstar.com

    o http://wps.pearsoned.co.uk/wps/me

    o

    dia/objects/1669/1709846/023685988_ch06.pdf

    http:// www.wikpedia.org.micrsoft.

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