Services Offering portfolio for Windows Server 2003 End of Support

Cindy SchwartzSolutions Lead, Australia Services

Microsoft Services Portfolio

Premier ConsultingCustom Support Agreement (CSA)

For self-migrating or partner-led migration customers.

Microsoft Premier Support provides a set of services to assess the current state of your environment and help your team plan and prepare for a successful Windows migration.

For customers requesting Microsoft to deliver part or the totality of their project.

Enterprise Modernization Solution Framework provides a comprehensive set of offerings to upgrade customers with Windows Server 2003 to the latest versions of Windows Server and Microsoft Azure.

For Premier customers who may not be able to complete their migration by July 14th 2015.

Custom Support is intended as a last resort to help bridge the gap and keep customers secure and compliant as they complete their migration to a current supported product.

AssessCategorize applications andworkloads

2

Migration process

Target

Identify your destination(s)

3DiscoverCatalog your software and workloads

1 Remediate

RehostReplatformRetoolRedevelopRetire

4 MigrateMake the move

5

Public Cloud or Shared On-Premises

Public Cloud or Shared On-Premises

Dedicated On-Premises Hardware

/ Virtual Hosts

Public Cloud or Dedicated On-

Premises

Public Cloud or Shared On-Premises

Shared On-Premises

Hardware/ Virtual Hosts

Current Platform

Shadow AppsServices Dev/TestMission Critical Applications

Business Critical Applications

Internal Applications

IT Services

% of Install Base

Migration Complexity

5%15%25% 24% 19% 12%

Enterprise Modernization end to end approach

4

Deployment, Remediation, and Migration

Assessment and Planning

Discovery and Rationalization

Phased approach to reduce time to ROI and minimize risk and impact to the business

Enterprise Discovery and Rationalisation Lead offer

Automated discovery

Automated rationalization

Project dashboards

Business case

Carry forward all data and project deliverables

Tool-based reconnaissance and classification of the enterprise IT landscape including Microsoft and 3rd-Party solutions

Messaging and Collaboration

Application and Data Platform

InfrastructurePlatform

Devices & Mobility

Identity and Access

Enterprise Modernisation Assessment and Planning

Application Portfolio Matrix

Create Application inventory

Develop a strategy

Identify Application Profiles

Prioritize candidates for Cloud

Application Profiling and Life Cycle Management

Deployment, Remediation, and Migration

Planning and deployment of modern infrastructure, platform, and services

Re-host, Replace, Rebuild, Refactor, Retire legacy applications and services

Migration and onboarding of users, applications, and operational processes

End-to-end governance to ensure execution in phases according to business priority, compliance, and risk management

Enterprise ModernizationBusiness Needs• Secure current and future business on

latest platform

• Minimize cost and risk associated with migration

• Adopt new cloud technologies and services

Assist customers to upgrade from Windows Server 2003 to the latest versions of Windows Server and Microsoft Azure

Enterprise Modernization

Enterprise Discovery and Rationalization

Essential

Services

Microsoft Cloud Platform Deployment

Microsoft Workload Migration

3rd Party Application Migration

Custom Application Migration

Portfolio and Platform Rationalization

Enterprise Modernization Business Case

Enterprise Modernization

Solution FrameworkAdvanc

ed Solution

s

Windows Server 2003 Premier Packages

Assess Environments

Plan remediation

Assist customer or partner led migration

Develop skills on new technologies

Premier Services Overview for Windows Server 2003 Package: Outcomes:

Active Directory Upgrade Assistance

• Assess current Active Directory and provide targeted remediation assistance.

• Collaborative planning and assistance during client-led Active Directory migration.

Performance and Troubleshooting Package

• Improved Windows Server performance analysis, baseline setting and troubleshooting knowledge and skills.

Active Directory Recovery and Dependency

• Investigate and document cross-functional dependencies for your Active Directory environment.

• Create an end-to-end Active Directory recovery plan and learn key technical recovery steps.

Application Compatibility Assistance

• Investigate and document cross-functional dependencies for services being supported by Windows 2003.

• Targeted side-by-side application compatibility testing and remediation.

Windows Server Operations and Governance

• Identify operational and technical improvements based on recommended practices for Windows Server management (i.e., tasks, roles, and responsibilities).

• Review existing Windows Server security practices and develop operations plan to address gaps and integrated operational and technical recommendations.

Windows File Services Upgrade Assistance

• Assess current Windows File Services environment and provide targeted remediation assistance.

• Collaborative planning and assistance during client-led Windows File Services upgrades.

Windows Print Services Upgrade Assistance

• Assess current Windows Print Services environment and provide targeted remediation assistance.

• Collaborative planning and assistance during client-led Windows Print Services upgrades.

Refer to the appendix for package detailed description

Example – AD Upgrade Assistance PackagePackage Outcomes: Assess current Active Directory environment and provide targeted remediation assistance. Collaborative planning and assistance during customer-led Active Directory migration.

Deliverables Outcome Service Details DurationRAP as a Service Plus for Active Directory(Assess)

• Provides a point-in-time snapshot of health and risk issues regarding your Active Directory Forest. A detailed analysis and report will be completed by an accredited engineer with joint summary presentation and remediation item planning session.

• Focused on reducing support costs by exposing configuration and operational issues before they affect your business.

• RAP as a Service for Windows Desktop is a proactive service delivered by a Microsoft accredited engineer to diagnose potential risk and health issues with your client environment.

Remote Data Collection and Analysis

Two Days on-site

Premier Support Accelerator for Active Directory(Operate)

• PSA Deployment & Migration Assistance for Active Directory engagement is a structured, multi-phased approach to assist with the upgrade of their Active Directory environment.

• During a PSA delivery for Active Directory, a Microsoft Engineer will work with your team to complete each milestone (phase), following recommended best practices while minimizing the risks to your environment.

• Prerequisite: RAP as a Service for AD or RAP as a Service Plus and remediation

Base Premier Support Accelerator (PSA) Offering

Two Weeks on-site

Other packages in the Appendix

Custom Support Agreement

Windows Servers 2003 SP2 CSA program

Program details including pricing, customer ready presentation and proposals are available on http://lifecycle/

Year 1 Floor price: US$300K for up to 100 servers Year 1 Ceiling price: US$3.5M for 2000 Servers and more No reinvest offer has been announced (Credit for MCS/Partner

led migration) Any questions: Custom Support Discussion Yammer Group

and Custom Support Operations Team (csaops@microsoft.com)

Useful Links• Gartner report: Make Migration From Windows Server 2003 a

Priority, Before Support Ends in July 2015• IDC whitepaper: Why You Should Get Current• Forrester's

Total Economic Impact of Microsoft Windows Server 2012 R2

© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing marketconditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Appendix - Premier packages

Windows Server Performance and Troubleshooting PackagePackage Outcome: • Improved Windows Server performance analysis, baseline setting and troubleshooting

knowledge and skills.Proactive Services Outcome Service Details Duration

Performance Review for Windows Server(Assess)

• Provides important insight into the performance, configuration and stability of targeted Windows Servers and helps you to understand the resources utilization of the applications and/or services running inside.

• During this engagement, a Microsoft Premier Field Engineer will work with your team to collect performance data and build a performance baseline (up to 4 servers). A key function of this engagement is the deep knowledge transfer and skills development through side-by-side working sessions.

Four days (2 days on-site / 2 remote)

Chalk Talk - Windows Troubleshooting Tools and Techniques(Educate)

• Provides basic knowledge and understanding of the popular troubleshooting techniques and tools needed to identify and solve issues on Windows Server environments.

• The session is delivered via slides and live demos, where the focus of the delivery is on live demos of the tools accompanied with in depth explanations targeting:

• How to use available toolsTroubleshooting approach scenarios.• Collect and analyze log traces to troubleshoot Windows Server.• Identify action plans to troubleshoot Windows Server components.

One day on-site

Chalk Talk - Windows Server Troubleshooting using Sysinternals Tools(Educate)

• Provides advanced knowledge and understanding of the Windows troubleshooting techniques based on Sysinternals tools.

• Upon completion of this session, students will be able to analyze issue with greater accuracy, gather data for deeper analysis and identify the root cause of the problem.

• The Seminar is delivered via slides and live demos, where the focus of the delivery is on live demos of the Sysinternals tools and real-world examples.

One day on-site

Active Directory Recovery and Dependency Package

Deliverables Outcome Service Details DurationPOP: Service Map – Active Directory(Optimize)

• The IT Service Mapping solution provides the key skills to model and understand the service relationships and dependencies for a given workload or service. It provides a method to visualize and identity key supporting services, technology and processes in support of a successful Active Directory migration.

• Collaborate to develop a Service Map of your AD environment identifying dependencies, cross functional areas and accountability.

• Provides training using Service Map processes and tools to enable ability to apply skills across other IT service areas.

Five days on-site

Active Directory Recovery Execution Service(Operate)

• Provides help to your organization to review common disaster recovery scenarios, determine the risks posed to your business and execute the recovery steps needed to recover from disaster.

• Side-by-side working session in your lab environment to review the common scenarios and recovery options. This engagement will allow your team to build a fully tested and timed disaster recovery plan which will significantly reduce the time it takes to recover from disaster scenarios impacting Active Directory.

Four days on-site / one day remote

Active Directory Recovery Planning(Optimize)

• Creation of Active Directory Service centric recovery plan focusing on technical, operational, and communication aspects to identify roles and responsibilities across your IT organization.

• Integrates developed AD service map and technical recovery steps into an end-to-end Active Directory Recovery plan for your organization, identifying key communication contacts, timeframes and process loop in support of maintain.

Two days on-site / one day remote

Package Outcome: • Learn how to identify and develop Service Maps to document dependencies, cross functional

areas and accountability.• Develop technical recovery steps for your Active Directory environment. • Creation of end-to-end Active Directory recovery plan for your organization.

Windows Server Application Dependency Assistance

19

Deliverables Outcome Service Details DurationPOP: Service Map - Application(Assess)

• The IT Service Mapping solution provides the key skills to model and understand the service relationships and dependencies supporting your client desktop migration project. It provides a method to visualize and identity key supporting services, technology and processes in support of a successful migration and on-going client support.

• Collaborate to develop a Service Map of your Windows 2003 supported application environment to identify dependencies, cross functional areas and accountability.

• Provides training using Service Map processes and tools to enable ability to apply skills across other IT service areas.

• Identifies key communications and creates a continual feedback loop that helps groups to develop and support ongoing improvements.

Five days on-site

Dedicated Support Engineer assistance with Windows Application Compatibility Testing(Optimize)

• The Dedicated Support Engineer will assist with Application Compatibility testing and remediation in support of your client Windows Server migrations. Also will collaborate with team SMEs to provide contextual assistance and knowledge transfer in support of application packaging.

• Provide assistance with MSI packaging and Application Sequencing (Virtualization).

• Act as an escalation point for technical issues related to Windows-installable applications.

• Assist with application testing and remediation.

• Provide coaching for client SMEs

Six Weeks on-site

Schedule to be determined

Package Outcome: • Learn how to identify and develop Service Maps to document dependencies, cross functional

areas and accountability for applications hosted on Windows 2003 Servers. • Targeted side-by-side assistance to with application compatibility testing and remediation.

Windows Server Operations and Governance

20

Deliverables Outcome Service Details DurationRoles and Knowledge Management for Windows – Tier 1(Optimize)

• Improved service availability through proactive operational and technical management.

• Implement solutions that encompasses many years of Microsoft IT experience in maintaining mission-critical services based on Windows Server.

• Detailed operational and technical knowledge and skills development focused on preventative maintenance and adoption of daily, weekly, monthly tasks, responsibilities and role assignment.

• Drive accountability and improve the effectiveness of IT staff through defined roles and responsibilities.

Two Weeks on-site

Offline Assessment for Windows Server Security (OAWSS)(Assess)

• Gain valuable insight into the security of your Windows Server environment by proactively diagnosing issues and risks of operating system configuration and security processes.

• The key technology, people, and process areas in your Windows Server and Network environment are analyzed against recommended practices established from thousands of customer assessments.

Four Days on-site

Security and Role Integration Planning(Optimize)

• Creation of Windows Server operations guide to address security remediation items and integrate recommended operational tasks and responsibility assignment.

• Integrates Roles and Responsibilities recommendations to target discovered Windows Server security issues and risks.

Two days on-site / one day remote

Package Outcome: • Identify operational and technical improvements to align with recommended practices for

reoccurring and regular tasks, responsibilities and roles in support of a Windows Server environment.

• Review existing Windows Server security practices and develop remediation plan to address gaps and integrated operational and technical improvement recommendations.

Windows File Services Upgrade AssistancePackage Outcome: • Assess current Windows File Services environment and provide targeted remediation

assistance.• Collaborative planning and assistance during customer-led Windows File Services

upgrades.Deliverables Outcome Service Details DurationRAP as a Service Plus for Failover Clusters(Assess)

• Provides a point-in-time snapshot of health and risk issues regarding your Windows Failover Clusters. A detailed analysis and will be completed by an accredited engineer.

• Focused on reducing support costs by exposing configuration and operational issues before they affect your business.

• RAP as a Service for Windows Failover Cluster is a proactive service delivered by a Microsoft accredited engineer to diagnose potential risk and health issues with your Failover Cluster deployment.

• Remote analysis and on-site summary presentation and remediation item planning session.

Remote data collection and analysis

Two days on-site

DFS Namespace and Replication Health Check – Tier 1(Assess)

• The DFSn/DFSr Health Check is designed to evaluate and assess a production DFSn/DFSr single forest deployment. This review includes analysis issues relating to configuration, performance, and other common issues.

• During the review, hands on knowledge transfer of the production environment is conducted as well as troubleshoot techniques to empower the support staff.

• A detailed report identifying findings and recommendations will be provided.

Two days on-site and one day remote

Chalk Talk - Windows File Services Integration(Educate)

• Provides basic knowledge and understanding of Windows File Services features, such as FSRM and SMB 3.0. Also addressing the working interrelationships of Failover Clustering and DFS N/DFS R integration.

• The seminar is delivered via slides and live demos, where the focus of the delivery is on live demos accompanied with in depth explanations targeting Failover Clustering, Windows File Services management, FSRM features, Dynamic Access Control, File Classification Infrastructure, SMB 3.0 and DFS N / DFS R.

One Day on-site

Dedicated Support Engineer assistance with File Services Upgrade(optimize)

• The Dedicated Support Engineer will assist with Windows File Services and Failover Clustering upgrades and remediation as part of your Windows Server migrations. Also will collaborate with team SMEs to provide contextual assistance and knowledge transfer.

• Assistance with identification and remediation of existing issues and roadblocks

• Provide assistance with File Services Upgrades (i.e., Failover Clustering, Windows File Services management, FSRM features, Dynamic Access Control, File Classification Infrastructure, SMB 3.0 and DFS N / DFS R).

Six Weeks on-site

Schedule to be determined

Windows Print Services Upgrade AssistancePackage Outcome: • Assess current Windows Print Services environment and provide targeted remediation

assistance.• Collaborative planning and assistance during customer-led Windows Print Services

upgrades.Deliverables Outcome Service Details DurationWindows Print Services Health Check(Assess)

• Provides a point-in-time snapshot of health and risk issues regarding your Windows Print Servers. A detailed analysis and report will be completed by an accredited engineer with joint summary presentation and remediation item planning session.

• Windows Print Services Health Check is a proactive service delivered by a Microsoft accredited engineer to diagnose potential risk and health issues with your Print Server deployment.

• Focused on reducing support costs by exposing configuration and operational issues before they affect your business.

Three days on-site and one day remote

Chalk Talk - Windows Print Services(Educate)

• Provides basic knowledge and understanding of current Windows Print Services features, such as point and print, network location aware printing, client printer deployment, driver management, and print server management. Also addressing the working interrelationships of Failover Clustering integration and Virtualization to obtain High Availability.

• The seminar is delivered via slides and live demos, where the focus of the delivery is on live demos accompanied with in depth explanations targeting , Windows Print Services management, Failover Clustering and Virtualization for HA, Printer and Driver deployment (server and client) and Performance and Troubleshooting techniques.

One Day on-site

Dedicated Support Engineer assistance with Print Services Upgrade(Optimize)

• The Dedicated Support Engineer will assist with Windows Print Services and Failover Clustering upgrades and remediation as part of your Windows Server migrations. Also will collaborate with team SMEs to provide contextual assistance and knowledge transfer

• Assistance with identification and remediation of existing issues and roadblocks.

• Provide assistance with Print Services Upgrades pertaining to Core Print Services / Permissions / Delegations, Driver saturation, driver types, use cases, and deployment, Failover Clustering and Virtualization for HA and performance evaluations and sizing.

Six Weeks on-site

Schedule to be determined

Contact:Cindy Schwartzcindysch@microsoft.com