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MICHELLE THOMAS326 S. Ridgeland, Oak Park, IL 60302773-569-1624 [email protected]
PROFESSIONAL SUMMARY
Highly organized, quality-focused and detail-oriented administrative professional with more than 15 years of senior-level administrative management. Technically adept with advanced skills in Microsoft Office Suite and office systems software in general. Supervises with encouraging the best out of people. Maintains a professional, positive attitude. Strives to exceed expectations. Excellent work ethic.
SKILLS
Process Improvements, Team Building, Human Resources including Hiring, Onboarding, Terminations and Records Management, Staff Supervision and Development, Policies and Procedures Writing and Implementing, Document Retention and Filing System Development and Tracking, Budgeting, Events and Logistics, Program Management, Board and Committee Support. Analytical, Organized, Effective Communicator, Relationship Builder, Mentor, Creative Thinker.
WORK HISTORY
2/2016 to Current - Operations Manager, Addus HomeCare, Chicago, IL
Generate revenue by coaching staff on effective scheduling and staffing of billable hours. Lowered customer complaints by leading team in creating and launching tool of measure and accountability. Supervise team of service coordinators and administrative staff to reach goals by providing feedback, training, holding team meetings and tracking accountably. Built tracking tools of accountability.
2/2015 to 1/2016 - Office Manager, All Chicago, Making Homelessness History, Chicago, IL
Led efforts with F&A team to improve administrative processes and bottom line. Analyzing services and contracts which resulted in cost savings and improved services by re-negotiating outdated contracts, eliminating hidden fees and consolidating administrative services and office equipment.
Implemented audits of personnel files, created flextime policy, revised new employee handbook and orientation, performed salary range analysis, created and implemented staff satisfaction survey and tracking outcomes.
Led efforts and hosted the first All Chicago LGBT homelessness workshop. Collaborated with industry leaders who presented on LGBTQ homelessness, youth homelessness, fair housing and cultural competencies.
10/2011 to 2/2015 - Office Administrator, University of Chicago, Chicago, IL
Improved office efficiencies. Developed and implemented a document retention policy for efficient and relevant document scanning, archiving and retrieval. Developed an urgent tracking system to ensure on-time deliverables. Created policies and procedures to maintain office effectiveness and department collaboration.
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Led team in rolling-out digital meeting resources to increase office sustainability and decreased document processing and raised digital awareness and accessibility.
Committee member on the strategic planning initiative - Protection of University Assets by Contracted Workers, 2013 - 2014
Provided high-level support to the Senior Associate Vice President & University Architect and Chief of Staff
Performed candidate interviews. Train and mentor support staff.
1/2007 to 1/2011 - Office Manager, American College of Education, Chicago, IL
Achieved graduate fulfilment by planning, developing and executing the first and four consecutive annual commencement ceremonies, within budget.
Gained alumni interest by establishing an active alumni association by coordinating meetings, implementing surveys, creating social networking opportunities and ongoing recruitment.
Generated new funding source by designing and implementing an online store for selling mementos. Managed diploma fulfillment.
Managed daily operations of the office. Maintained equipment, vendor agreements and relationships.
Hire, train and supervise student services coordinators, administrative staff and interns. Human resource liaison to the parent company. Oversee new hire paperwork and policies for staff and faculty members. Maintained employee files.
1/2006 to 1/2007 - Office Manager, Sovereign Deed, Vernon Hills, IL
Managed office and facility operations, including the purchase of furniture, fixtures and supplies for new office and warehouse.
1/2005 to 1/2006 - Office Manager/Account Manager HealthIQ American Healthways, Chicago, IL
(HealthIQ was acquired by American Healthways and relocated to Nashville, TN in 2006.)
Conduct daily operations in a professional environment and carry out policies that ensure timeliness, efficiency, and chain of information structure.
Serve as go-to point person for team members, providing all necessary support, identifying and addressing urgent matters, insuring proper and timely follow through.
Spearhead special projects and events, and respond to obstacles and emergencies that may arise, performing appropriate resolution.
Supervise the master schedule, budget and all financial activities including banking records, credit cards, petty cash, in-house accounts and payroll.
Successfully launched health-risk assessment programs to a national base of accounts; designed and participated in on-site assessments.
Responsible for twelve accounts of which 2 were the largest in the company, delivered on-time assessment reports to clients, and development new processes to ensure on-site program success. Developed new processes to ensure on-site program success.
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1/1999 to 1/2005 - Office Manager/Executive Assistant, MedFit Partners, Evanston, IL
Provide executive and administrative support such as managing high-impact meeting scheduling, anticipating needs and prudently administering personal and business calendars.
Articulately and diplomatically handle numerous phone calls, face-to-face communications and written correspondence, while building positive rapport and fostering public relations.
Research any special request(s) with exceptional attention to detail; compile precise reports and presentations in order to prepare executives for meetings and presentations.
Create or oversee development of multiple types of materials/spreadsheets for various purposes such as creative or financial presentations for meetings, special events and projects.
As membership coordinator of the 72,000SF medically-based fitness center in Washington,
PA, responsible for leading a local charter membership campaign that exceeded goals.
Developed new employee packets, position descriptions and HR guides.
Implemented employee training programs including employee orientation and sales incentives.
EDUCATION & CERTIFICATION
MS, New England College of Business and Finance
BFA, School of the Art Institute of Chicago
Board Leadership Certificate, University of Chicago, Graham School of Continuing Liberal and Professional Studies, Civic Knowledge Project's Southside Arts & Humanities Network
AFFILIATIONS
National Notary Association, Association of Professional Office Managers, American Management Association Entrepreneurship, Virtualofficemanager.com Co-Founder, American College of Education Alumni Association
TRAININGS & WORKSHOPS
The New Normal: Improving Inter-generational Collaboration in the Workplace, Understanding the key to inter-generational collaboration in the workplace, Pierce & Associates, Chicago, IL, November 2015
Addressing LGBT Homelessness Workshop, sponsored by Lambda Legal, IL Dept. Human Rights, IL Safe Schools & National Center for Lesbian Rights, Chicago, IL, October 2015
Homeless Action Committee Resource Fair, Maywood, IL, Participating vendor, July 2015
Is your non-profit pay scale out of whack? Pierce & Associates, Chicago, IL March 2015
VOLUNTEER EXPERIENCE
Village of Oak Park, Public Art Commission, and Village of Oak Park, Village Manager Association's, Selection Committee for Trustees, Oak Park, IL 2014; Board Member OPALGA – Oak Park Area Lesbian & Gay Association
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