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Michael A. Hitt
C. Chet Miller
Adrienne Colella
Slides by R. Dennis Middlemist
Michael A. Hitt
C. Chet Miller
Adrienne Colella
Chapter 10
Decision Making by Individuals and Groups
Knowledge Objectives
1. Describe the basic steps in decision making.
2. Discuss the four decision-making styles, emphasizing the effectiveness of each one.
3. Explain the role of risk-taking propensity and reference points.
4. Define cognitive bias and explain the effects of common types of cognitive bias on decision making.
Knowledge Objectives
5. Discuss common pitfalls of group decision making.
6. Describe key group decision-making techniques.
7. Explain the factors managers should consider in determining the level of associate involvement in managerial decisions.
Decision-Making Process
Adapted from Exhibit 10-1: The Decision-Making Process
Define the Problem
Identify Criteria
Gather and Evaluate Data
Decisions: Choices of actions from among multiple feasible alternatives
• Define the problem– Gaps between where we are
today and where we would like to be tomorrow
• Identify the criteria– What information is needed in
order to evaluate alternatives?• Gather and evaluate data
– Collect information relevant to the criteria and potential alternatives
Decision-Making Process
Adapted from Exhibit 10-1: The Decision-Making Process
Define the Problem
Identify Criteria
Gather and Evaluate Data
List and Evaluate Alternatives
Select Best Alternative
Implement and Follow Up
• List and evaluate alternatives– Develop an complete list of
possible solutions to the problem (few constraints)
– Assess each alternative using each criterion from step 2
• Select best alternative– Choose the one which satisfies
the criteria the best• Implement and follow up
– Monitor the results
Decisions: Choices of actions from among multiple feasible alternatives
Optimal versus Satisfactory Decisions
Optimal decision– The maximizing decision, yielding the absolute best result
Satisficing decision– Satisfactory rather than optimal decision
Lack capability to collect and process all of the information relevant for a particular decision
Will never know if all possible alternatives have been identified Lack of time and other necessary resources for completing all of
the decision activities Thus, a tendency to choose the first satisfactory alternative
discovered
Decision-Making Styles
Individual’s predispositions can affect decision process at two critical stages– Gathering (Perceiving) of information
Sensing style Intuition style
– Evaluating (Judging) of alternatives Thinking style Feeling style
Decision-Making Styles
Adapted from Exhibit 10-2: Influence of Decision Styles
Define the Problem
Identify Criteria
Gather and Evaluate Data
Develop and Evaluate List of
Alternatives
Choose Best Alternative
Implement and Follow Up
Per
cept
ual
Influ
ence
s
Using abstractions and describing the
“big picture”
Intuition
Using subjective values with emotional and personal factors
Feeling
Using the five senses to identify
factual details
Sensing
Using objective analysis and
rational procedures
Thinking
Per
cept
ual
Influ
ence
s
Fee
dbac
k
Degree of Acceptable Risk
Risk exists when the outcome of a chosen course of action is not certain
Risk-taking propensity (Willingness to take chances)
– Low risk takers May collect and evaluate more information May become paralyzed by trying to obtain and consider too
much information
– High risk takers May may decisions based on too little information May jump to decisions too quickly
Degree of Acceptable Risk
Reference point– Possible level of performance used to evaluate
one’s current standing, and may be a goal a minimum acceptable level of performance the average performance level of others
– If one’s current standing is below his reference point he may take more risk to move above it
– If one’s current standing is above his reference point he may take less risk to avoid moving below it
Cognitive Biases
Cognitive Biases
Confirmation biasSeeking information that confirms early beliefs and ideas
Ease of recall biasRelying too much on information that is easy to recall from memory
Anchoring biasEmphasizing too much, the first piece of information encountered
Sunk-cost biasNot treating past investments (time, effort, money) as sunk-costs when deciding to continue an investment
Escalation of Commitment
1. A decision maker initially makes a decision that results in some kind of loss or negative outcome.
2. Rather than change the course of action contained in the initial decision, the decision maker commits more time, money, or effort to the course of action.
3. Further losses are experienced because of this escalation of commitment to a failing course of action.
1414
1515
Legend for Chart: A - Date B - Cost Estimate C - Projected Completion and Operation A B C April 14, 1966 $65-75 million 1973 September 20, 1970 250 million 1975 December 19, 1971 271 million 1977 December 5, 1972 350 million 1977 April 1, 1973 506 million 1978 April 1, 1974 695 million 1978 April 1, 1976 969 million 1978 March 7, 1979 1.3 billion End of 1980 June 4, 1979 1.5 billion December 1981 April 15, 1980 2.2 billion Late 1982 December 27, 1981 2.5 billion 1983 November 4, 1982 3.1 billion 1983 November 28, 1983 4.0 billion Complete but not ready February 24, 1984 4.1 billion July 1985 June 1, 1985 4.3 billion October 1985 November 11, 1985 4.5 billion September 20, 1987 4.6 billion December 13, 1987 5.0 billion March 18, 1988 5.2 billion March 1, 1989 5.5 billion Agreement to abandon
Reasons forEscalation of Commitment
1. Decision makers often do not want to admit to themselves or to other people that they have made a mistake.
2. Decision makers erroneously believe that an additional commitment of resources is justified, given how much has been spent already, and may help to recoup some of the losses.
3. Decision makers tend to take more risks when they frame or view decisions in negative terms rather than in positive terms.
1616
Group Decision Making
Decisions often are made by groups of people– May be composed of individuals at different or at the
same level in the organization– May make some decisions without managerial input– Tend to follow the same decision-making process– Will have dynamics and interpersonal processes
that make group decision making very different from decisions made by an individual
Decision-Making Process
Adapted from Exhibit 10-3: Group Decision-Making Phenomena—Pitfalls and Techniques
Diversity-based Infighting
Risky Shift
Devil’s Advocacy
Dialectical Inquiry
Delphi Technique
Nominal Group Technique
Brainstorming
Groupthink
Common Information Bias
Group Decision Making
Group Decision-Making Pitfalls
Groupthink– Group members maintain or seek consensus at the
expense of identifying and debating honest disagreements
Group members like one another and therefore do not want to criticize each other’s ideas
Group members have high regard for the group’s collective wisdom and therefore yield to early ideas or the ideas of a leader
Group members derive satisfaction from membership in a group possessing a positive self-image and therefore try to prevent the group from having any serious divisions
Group Decision-Making Pitfalls
Groupthink– Symptoms include
Self-censorship Pressure Unanimity
Rationalization Invulnerability Mindguards
Common information bias– Group members overemphasize information held by a
majority, failing to be mindful of information held by one or a few group members reduces
Availability of unique information ideas Perspectives possessed by individual group members
Morality Stereotype
Group Decision-Making Pitfalls
Diversity-based infighting– Instead of creating rich discussions and insight, diverse ideas
create ill will and fractured groups May occur when individuals feel strongly about their ideas No mechanisms exist to channel disagreement in productive ways
Risky Shift– Groups make either riskier decisions than would have been
made by individual members acting alone Direction of shift may be affected by diffusion of responsibility
Group Decision-Making Techniques
Brainstorming– Large number of ideas are generated while evaluation of
the ideas is deferred Imagination is encouraged. No idea is too unique or different,
and the more ideas offered the better Using or building on the ideas of others is encouraged There is no criticism of any idea, no matter how bad it may
seem at the time Evaluation is postponed until the group can no longer think of
any new ideas
Group Decision-Making Techniques
Nominal group technique1. Individuals silently, and without discussion, write down their
ideas2. Each member presents one idea at a time, until all ideas are
presented, without discussion3. Ideas presented on a blackboard and then discussed to clarify
and evaluate4. Silent and independent vote or ranking of alternative choices
Delphi technique– Highly structured survey of participants regarding their opinions
or best judgments
Group Decision-Making Techniques
Dialectical inquiry– Debate between very different sets of recommendations
and assumptions to encourage full discussion– Overcomes tendency of group to avoid conflict when
evaluating alternatives Devil’s advocacy
– Individual or subgroup argues against the recommended actions and assumptions put forth by other members of the group
– Also overcomes tendency of group to avoid conflict when evaluating alternatives
Who Should Decide? (Vroom-Yetton Method)
Exhibit 10-4 Managerial Approaches to Associate Involvement in Decision Making
AI—Manager solves problem or makes decision alone, using information to which she has current access.
AII—Manager requests information or may not explain the problem to associates. Associates’ role in process is only to provide specific information requested.
CI—Manager explain problem to relevant associates, one by one, requesting input as individuals. After discussion with individuals, manager makes decision along, either using or not using associate’s input.
CII—Manager explains problem to associates as a group, obtaining group members’ ideas and suggestions. Later, manager makes decision alone, either using or not using associate’s input.
GII—Manager explains problem to associates as a group, working together with them to generate and evaluate alternatives and agree on a solution. Manager acts as facilitator, does not force group to accept his solution, and will accept and implement a solution supported by the group.
Adapted from Exhibit 10-4: Managerial Approaches to Associate Involvement in Decision Making
Approach
Leve
l of A
ssoc
iate
Invo
lvem
ent
in D
ecis
ion
Low
High
Who Should Decide? (Vroom-Yetton Method)
Questions asked to determine level of associate involvement in decision makingA. Is there a quality requirement such that one solution is likely to be
more rational than solution, or will any number of solutions work reasonably well)?
B. Do I have sufficient information to make a high-quality decision?C. Is the problem structured (do I know the question to ask and where to
look for relevant information?D. Is acceptance of the decision by associates critical to effective
implementation?E. If I were to make the decision by myself, is it reasonably certain that it
would be accepted by my associates?F. Do the associates share the organizational goals to be attained in
solving this problem?G. Is conflict among associates likely in preferred solutions?
Who Should Decide? (Vroom-Yetton Method)
14-CII
10-AII
4-AI
1-AI 2-AI
3-GII
5-AI
9-AII
11-CII
13-CII
12-GII
6-GII7-CII
8-CI
No
Yes
No
No
No
No
NoNo
No
No
NoNo
NoNo
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Decision points
Recommended strategies
A B C D E F G
Pro
ble
m
Value of Individual vs. Group Decision Making
Important considerations for judging the overall value of group decision vs. individual decision making– Time– Cost– Nature of the problem– Satisfaction and commitment– Personal growth
Value of Individual vs. Group Decision Making
Exhibit 10-6 Advantages and Disadvantages of Group Decision Making
Groups can accumulate more knowledge and facts and thus generate more and better alternatives.
Adapted from Exhibit 10-6: Advantages and Disadvantages of Group Decision Making
Communication In the United States Elsewhere
Groups take more time to reach decisions than do individuals.
Groups often display superior judgment when evaluating alternatives, especially for complex problems.
Group social interactions may lead to premature compromise and failure to consider all alternatives fully.
Group involvement in decisions leads to a higher level of acceptance of the decisions and satisfaction.
Groups are often dominated by one or two “decision leaders” which may reduce acceptance, satisfaction and quality.
Group decision making can result in growth for members of the group.
Managers may rely too much on group decisions, leading to loss of their own decision and implementation skills.