METPEX Conference brochure

A MEasurement Tool to determine the quality of the Passenger EXperience

www.metpex.eu

Organised by the METPEX project with the support of the European Economic and Social Committee

CON F ER EN C E P ROGRAMME

Thursday 10 September 2015European Economic and Social Committee,

Rue Van Maerlant 2, Bruxelles

A holistic understanding of passenger experience is critical to develop andsupport transport accessibility. Whilst previous research has focused ondifferent aspects of passenger experience, the diversity of tools developedlimits their usefulness, effectiveness and transferability. Taking a holisticapproach to the study of the passenger experience will provide a bridgebetween transport, sustainability, design, accessibility and land use;acknowledging the central importance of mobility to quality of life.

The METPEX project developed an inclusive passenger experiencemeasurement tool for European transport providers, passenger groups andmunicipalities validated through its use across eight sites of varying transportcomplexity. Its development was informed by the consortium’s understandingthat data collection methods themselves have to be inclusive. The datacollected enabled the creation and dissemination of service quality andaccessibility benchmark indicators. Through its deployment the METPEX toolhas far reaching impact in terms of providing more grounded intelligence toinform transport design, accessibility, land use and sustainability, andultimately improve mobility and quality of life for EU citizens.

The METPEX Conference provides briefing on latest research results andpractical experiences regarding the passenger’s perspective in public transportand gives an opportunity to public transport sector representatives and toother stakeholders to discuss the key challenges related to accessibility,sustainability and quality of public transport services.

Within this context the METPEX conference intends to discuss insights andresults, relating to:

• Important trends and challenges affecting the accessibility and thequality of public transport;

• Innovative solutions for human centered public transport services;

• Methodologies and practices for assessing and utilizing mobility patternsand passengers behavior;

• New research areas and business opportunities in the operation of publictransport.

M E T P E X C O N F E R E N C E

09:30 Welcome & Registration

10:00 - 10:45 Opening session

• Mr Pierre Jean Coulon, Vice President of the Section forTransport, Energy, Infrastructure and the InformationSociety, European Economic and Social Committee

• Mr Keir Fitch, Head of Research and Innovative TransportSystems, European Commission's Directorate-General Mobilityand Transport

• Ms Karima Delli, Member of the Transport & TourismCommittee of the European Parliament

10:45 - 11:00 The METPEX approach to quality and accessibility of publictransport

• Mr Patrick Mercier -Handisyde, Principal Administrator,Directorate-General for Research and Innovation, EuropeanCommission

• Prof. Andree Woodcock, University of Coventry

11:00 - 12:30 The passengers’ perspective in public transport: what arethe real needs?

• Mr Christopher Irwin, Member of the Executive Board,European Passengers’ Federation

• Ms Marie Denninghaus, Mobility and Transport Officer of theEuropean Disability Forum

• Mr Raymond Hencks, Member of the European Economic andSocial Committee

• Mr Xavier Tackoen, Managing Director of Espaces -Mobilités

Panel discussion & Debate

Moderator: Mr Tiago Pimentel, Manager VTM

12:30 - 13:30 L u n c h b r e a k

Improving passengers’ experience in public transport

Thursday 10 September 2015

Brussels, European Economic and Social Committee

C O N F E R E N C E P R O G R A M M E

13:30 - 14:45 Planning and rollout of accessible and human-centredpublic transport services in Europe

• Ms Karen Vancluysen, Executive Director of Polis

• Ms Ann Frye, Expert -Specialist on the transport needs ofdisabled and older people

• Mr Sampo Hietanen, CEO Intelligent Transport SystemsFinland

• Mr Bernardo Hernández Bataller, Member of the EuropeanEconomic and Social Committee


Moderator: Dr Marco Diana, Politecnico di Torino

14:45 - 15:00 C o f f e e b r e a k

15:00 - 16:15 Offering accessible public transport service in practice -benefits, obstacles and solutions

• Ms Johanna Ervér, Storstockholms Lokaltrafik (StockholmPublic Transport)

• Mr Stefan Back, President of the Permanent Study Group"Implementation of the White Paper on Transport", EuropeanEconomic and Social Committee

• Mr Fabio Nussio, Head of International Affairs, RomeMobility Agency


Moderator: Dr Fotis Liotopoulos, CEO SBOING.net

16:15 - 16:30 Closing Remarks

• Mr John Porter, Director, Interactions Research

• Dr Merja Hoppe, Senior Researcher, ZHAW Zurich Universityof Applied Sciences

B I O G R A P H I E S S P E A K E R S

Mr Coulon is the Confederal Secretary for

European and International Affairs of the

French Confederation of Christian Workers

(CFTC) and Vice-President of the Order of

International Experts. Previously, he was

active as President of the international

non-governmental organisation Right to

Energy SOS Future, as well as an expert

adviser to the United Nations. He has also

been a manager in energy companies. Mr

Coulon has been a member of the

European Economic and Social Committee

since 2010, representing the Workers'

Group. As a member of the Section for

External Relations (REX) and the Section

for Transport, Energy, Infrastructure and

the Information Society (TEN), he has

played an active part in the meetings and

work on a number of Committee opinions,

including in the field of energy and

transport. He is currently a vice-president

of the TEN section and its bureau.

Mr Fitch is the Head of Unit of the

Research & innovative transport systems

unit in the Directorate-General for

Mobility and Transport. He is the former

Deputy Head of Cabinet of Siim Kallas,

Vice-President and Commissioner for

Transport, where Mr Fitch was responsible

for land transport, security and state

aids, inter alia. He was also the

coordinator of the White Paper of the

Future of Transport. Mr Fitch studied

mathematics and law at Cambridge, was a

lawyer at Herbert Smith and then moved

on to the UK civil service in 1993. He

joined the European Commission's Legal

Service in 1999. Before joining the

cabinet of Mr Kallas in 2004, he was a

Member of Cabinet of Vice-President

Kinnock, responsible for Administration.

Mr Pierre Jean CoulonVice President of the Section for Transport,Energy, Infrastructure and the InformationSociety, European Economic and SocialCommittee

Mr Keir FitchHead of the Research and InnovativeTransport Systems Unit, EuropeanCommission's Directorate-General Mobilityand Transport

Ms Karima DelliMember of the Transport & TourismCommittee of the European Parliament

Ms Delli is a French politician and Member

of the European Parliament elected in the

2009 European election for the �le-de-

France constituency. Born to Algerian

parents, she grew up in poor conditions in

Tourcoing as the ninth child in the family

of 13. She obtained a Master of Advanced

Studies in Political Science at the Lille

IEP. During this period, she met Green

Senator Marie-Christine Blandin, later

becoming Blandins parliamentary

assistant. Ms Delli is a member of Europe

Écologie - The Greens. In the 2009

European elections, she was the fourth

candidate on the Europe Écologie list in

the East region, and was elected to the

European Parliament. She is the second-

youngest French MEP after Damien Abad.

Mr Patrick Mercier-HandisydePrincipal Administrator, EuropeanCommission, DG Research & Innovation,Surface Transport Unit

Mr Patrick Mercier-Handisyde graduated in

Mechanical Engineering from the Compiègne

University of Technology (UTC). He has a

further degree at the French National

Institute of Nuclear Sciences and Techniques

(INSTN) and attained an MSc from Cranfield

University (UK). In 1985 he started his career

at the French Atomic Energy Commission

(CEA) where he was initially responsible for

engineering and development projects. He

then acted as co-ordinator of R&D transport

projects at French and European level. He also

participated in the launch of PREDIT II

(French national programme on land

transport research). In 1997, he joined the

European Commission where he first worked

at Directorate General for Mobility and

Transport, with responsibilities for freight and

logistics research. He moved to Directorate

General Research (now DG Research &

Innovation) in 2001 where he has worked in

the Road Transport Sector. Since 1st January

2006, he has been responsible of the Urban

Transport Sector, also following international

cooperation and ITS activities for the

Directorate General Research & Innovation.


Mr Irwin is closely engaged with European

transport policy and with research and

innovation in the transport sector. He is a

board member of the European Passengers’

Federation - the organisation that links

passenger organisations throughout

Europe - of which he was a founder. He sits

both on the board the European Rail

Research Advisory Council and on the

technology platform’s Strategic Board. This

is the principal link to the EU’s new

Shift2Rail Joint Undertaking. Mr Irwin is

also a member of the European

Commission’s Transport Advisory Group,

which advises it on research & innovation

investment priorities under the Horizon

2020 programme. He alternates with his

French counter-part as chair of the Franco -

British Intergovernmental Commission on

the Fixed Link where he heads the UK

Delegation. He also advises Transport

Focus, Britain’s statutory passengers’

watchdog for rail, bus, coach and tram

passengers and road users, on European

policy issues.

Mr Christopher IrwinMember of the Executive Board, European Passengers’ Federation

Prof. Andree WoodcockCoventry University

Prof. Woodcock has a chair in Educational

Ergonomics and Design in the Faculty of

Arts and Humanities at Coventry

University, UK, where she is also Co-

Director of the Transportation and

Mobility Faculty research Centre. She

holds a BSc in Psychology and Social

Biology with an MSc in Ergonomics from

University College London. Her PhD

concerned an investigation of the use of

ergonomics in automotive concept design

acquired from Loughborough University

while she was a Daphne Jackson Research

Fellow. Prof. Woodcock has designed and

led user centred design and participatory

ergonomics approaches in a number of

national and international projects in the

fields of collaborative design, education,

health, independent working, transport

and mobility. She is PI on the three year,

FP7 METPEX-project to develop a Pan

European tool to measure the quality of

the passenger experience.

Ms Denninghaus is a policy officer at the

European Disability Forum (EDF), the

organization that represents the interests

of 80 million Europeans with disabilities.

She is mainly responsible for the areas of

transport, accessibility and mobility for

persons with disabilities but also for

tourism and consumer issues. She

studied Political Sciences and Economics

at the University of Essex, UK as well as

University Jean Moulin Lyon III, France

and graduated from University College

London (UCL) with a Master’s degree in

European Studies.

Ms Marie DenninghausMobility and Transport Officerof the European Disability Forum

Mr Raymond HencksMember of the European Economic andSocial Committee

Mr Hencks is a member of the board of

POST Luxembourg, a member and former

president of the Economic and Social

Council of Luxembourg and a member of

the Chamber of Civil Servants. Formerly,

he was Secretary-General of the Union of

Posts and Telecommunications Enterprises

of Luxembourg. As a member of the


(since 2002) and its Permanent Study

Group on the Implementation of the

White Paper on Transport, which is part of

the Section for Transport, Energy,

Infrastructure and the Information

Society (TEN), he has drafted numerous

Committee opinions focusing on transport

issues.


Mr Tiago Pimentel is manager at VTM-

Consultores, a private consultancy firm in

transport systems and operations. His

main areas of expertise are transport

economics and the evaluation of transport

systems efficiency, with relevant

knowledge and experience in evaluating

the operational and economic gains of

transport operations. Recently, he has

been involved in analyzing and

implementing methods and approaches to

evaluate how a better understanding of

passenger needs can be used to enhance

the economic and operational efficiency

of transport systems.

Mr Tiago PimentelManager VTM

Mr Xavier TackoenManaging Director of Espaces-Mobilités

Mr Tackoen is Managing Director of the

consultancy Espaces-Mobilités, a position

he has held since 2012. Before he was a

Senior Consultant for Espaces-Mobilités

from (2009 - 2012) and Deputy Director of

Interuniversity Research Center in Mobility

(CIEM) in Brussels (2003 - 2009). Mr

Tackoen has succesfully completed the

Master program in Transport Management

at CIEM (Brussels) and he holds a Master

degree in Business Administration from

ICHEC Brussels Management School.

Ms Vancluysen was appointed as Secretary

General of Polis in September 2014, after

having been the network's Research

Director for 8 years. Prior to joining POLIS

as senior research coordinator in 2004,

she was Network Manager at ACCESS-

EUROCITIES for a New Mobility Culture

and project manager at Langzaam

Verkeer, a Belgian centre for mobility

management. Since 1998, she has been

involved in urban transport networking

and policy activities and many EU

transport and urban mobility projects.

Ms Karen VancluysenExecutive Director of Polis

Ms Ann FryeExpert - Specialist on the transport needs ofdisabled and older people

Ms Frye is an international specialist on

the mobility needs of older and disabled

people. She advises public, commercial and

professional bodies on sustainable policy

solutions to meet mobility needs

in all transport modes, and in the

pedestrian environment. Ann chairs the

Transportation Committee of GAATES (the

Global Alliance on Accessible Technologies

and Environments) and co-chairs the

US Transportation Research Board

sub-committee on International Activities

in Accessible Transportation and Mobility.

She is an expert advisor on both

international and UK projects on

accessibility, including developing best

practice in delivering accessibility and

mobility options. Ann has worked recently

with the International Transport Forum

and with the United Nations on the

mobility implications of a global ageing

population. She is a visiting Professor at

University College London and a Fellow of

both the Chartered Institute of Logistics &

Transport and the Chartered Institute of

Highways & Transportation.


Mr Bataller graduated in Law from the

University of Valencia. Later, he

completed specialised courses on

European Communities Law. Since 1998

he has taught on the Masters in European

Law course at the Francisco de Vitoria

Institute of International and European

Studies at the Carlos III University of

Madrid. His specific interest is consumer

protection policy. He is currently

secretary-general of the Spanish

Communication Users Association. Mr

Hernández Bataller has been a member of

the European Economic and Social

Committee since 1994. As a member of

the Committee´s Various Interests Grouphe has participated in the work of

numerous EESC bodies, and as a member

of the Section for Transport, Energy,

Infrastructure and the Information

Society (TEN) he has also been actively

involved in drafting many opinions on the

subject of transport.

Mr Bernardo Hernández BatallerMember of the European Economic andSocial Committee

Mr Sampo HietanenCEO Intelligent Transport Systems Finland

Mr Hietanen is the CEO of Intelligent

Transport Systems Finland, a network of

over 80 organisations varying from

authority, business to research. He has

been the first person to introduce the

concept “Mobility as a Service”, a

paradigm change in transport offering.

Mr Hietanen’s background is in executive

positions in civil engineering and ITS and

he has been founding and heading several

international businesses in the field.

Dr Diana is Associate Professor of

Transport Engineering and Planning at

Politecnico di Torino. He holds a Ph.D in

“Automatics and Computer Science for

Transport systems” and has 10 years of

international research experience in this

field, carried out in different research

institutions both in Europe and overseas.

His work has focused on the impact of

information and communication

technologies on the transport systems,

the analysis of innovative transport

systems and services and their

behavioural impacts. This activity is

documented in about 40 publications,

many of which published in outstanding

scholarly journals.

Dr Marco DianaAssociate Professor of Transport Engineeringand Planning, Politecnico di Torino

Ms Johanna ErvérStorstockholms Lokaltrafik (Stockholm Public Transport)

Ms Ervér is a Trend Analyst at SLL

Trafikförvaltningen (SL). Before she

worked as a Research Consultant at GfK

Sverige AB and Project Leader and HR

Manager at HandelsConsulting. She holds a

Master’s Degree from the

Handelshögskolan, Göteborg.


Mr Nussio is an Electronic Engineer (Rome

University, 1987) and he is the

Responsible for International Affairs

Cooperation in the Service Mobility

Agency for the city of Rome. On behalf of

the City of Rome and the Agency, he

coordinates the international activities

related to urban mobility. His unit is

involved in about 10 European Research

projects, including METPEX on the user

satisfaction in using PT, SMARTSET,

NOVELOG and CITYLAB on freight

distribution, PASTA on the benefit of

active travelling and GREENEMOTION on

the diffusion of e-vehicles. He is also the

Scientific Coordinator for the production

of the yearly report on the air quality

status in the Rome Municipality and its

interrelations with traffic management

and Climate Change.

Mr Fabio NussioHead of International Affairs, Rome MobilityAgency

Mr Stefan BackPresident of the Permanent Study Group"Implementation of the White Paper onTransport", European Economic and SocialCommittee

Mr Back has more than 30 years of

experience in transport policy and has

held several positions at the Ministry of

Transport in Sweden as well as in branch

organisations in Sweden and the EU.

Since 2010 he has been Director for

Sustainable Logistics at the Swedish

Confederation of Transport Enterprises,

an umbrella association with more than

12000 member companies in all modes of

transport. He has been a member of the


since 2010, and as president of its

Permanent Study Group on the

Implementation of the White Paper on

Transport he has been rapporteur for

several opinions on transport policy and

infrastructure.

Dr Liotopoulos is a Computer & Informatics

Engineer (1988), with an M.Sc. and a Ph.D.

degrees from U. Wisconsin-Madison, USA.

Between 1997-2009 he worked as a senior

research engineer, research-unit manager,

consultant and senior lecturer of various

research & academic institutions and as

R&TD director of an ICT SME, having

successfully managed dozens of innovative

R&TD ICT projects. Since 2001 he is teaching

associate with the Hellenic Open University,

teaching graduate and undergraduate courses

in the areas of computer & network

architectures, digital communications,

performance analysis & optimization.

Between 2007-2010 he was elected Gen.

Secretary of the Hellenic Informatics Union.

Since 2009, he is the co-founder and

CEO/CTO of SBOING.net, an innovative SME

pioneering in the area of advanced

navigation and routing systems and services.

Dr. Liotopoulos is Senior Member of IEEE,

(co-)author of 40+ publications and 1 int’l

patent, with several distinctions for academic

performance, research and business

innovation.

Dr Fotis LiotopoulosCEO SBOING.net

Mr John PorterDirector Interactions Research

Mr Porter is Research Director of

Interactions Ltd and has a BSc in Biology,

and an MSc in Organisation Behaviour.

Prior to Interactions, John worked as

Director at the Centre for Personal

Construct Psychology (London) for 3 years,

studying clinical techniques including

behaviour change techniques and tools

such as role play and fixed role therapy.

He also studied and developed software for

multivariate cluster techniques. His

industrial experience includes

organisational change studies in Guinness

Ireland, AIB Bank and Foster Wheeler

Engineering. John has worked on the

following EC projects: GAUDI, CONCERT,

STIMULUS, VOYAGER, NICHES, TAPESTRY,

CIVITAS 1, CIVITAS 2, CIVITAS Plus

MIMOSA, AENEAS, PIMMS, PIMMS

TRANSFER START, ITISS, PARTNER and

METPEX.


Dr Merja HoppeSenior Researcher, ZHAW Zurich Universityof Applied Sciences

Dr Merja Hoppe is a senior researcher and

team leader working since 2010 at Zurich

University of Applied Sciences, establishing

the research field of sustainable mobility

at the Institute of Sustainable

Development. She is member of the

"Horizon 2020 Advisory Group for the

Societal Challenge on Smart, Green and

Integrated Transport" and mainly working

in international research projects financed

by the European Union. Merja Hoppe has a

PhD in Geography with focus of the thesis

on regional economy and globalization,

working also on competitiveness of

European cities in an EU-Project during the

doctorate.

N O T E S

InteCoR

T H E M E T P E X C O N S O R T I U M

is coordinated by Coventry University

and brings together 16 European partners,from 12 countries

www.metpex.eu

This project has received funding from the European Union's Seventh FrameworkProgramme for research technological development and demonstration under

grant agreement no 314354.

Copyright © 2015, SIGNOSIS Sprl.

Documents

METPEX Conference brochure