Mercedes-Benz Global TechMasters competition ?· International competition for Mercedes-Benz service…

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  • International competition for Mercedes-Benz service staff

    Mercedes-Benz Global TechMasters competition enhances

    service quality

    Dr. Dieter Zetsche, Toto Wolff and Nico Rosberg stress the importance of outstanding service and perfect teamwork in Formula 1, in the workshop

    and at the Global TechMasters.

    Dr. Martin Zimmermann, Head of Global Service & Parts Mercedes-Benz Passenger Cars and smart: "We aspire to provide our customers with the

    best possible service. The Global TechMasters competition helps to

    continuously improve the quality of our service operations and parts

    business. The success of our efforts here is confirmed year after year by

    numerous independent surveys in which we are awarded top marks for the

    Mercedes-Benz service."

    More than 12,000 employees from the Mercedes-Benz organisation took part.

    The best Mercedes-Benz passenger car workshop team in 2014 comes from Germany.

    Stuttgart The Mercedes-Benz After Sales 'world championship' took place in

    Stuttgart from 18 to 20 November a few days before the two MERCEDES AMG

    PETRONAS drivers Nico Rosberg and Lewis Hamilton will compete to decide the

    Formula 1 world championship. The Mercedes-Benz Global TechMasters is an

    international competition for Mercedes-Benz workshop employees and service

    staff, and this is the ninth time it has been held. In the run-up to the Global

    TechMasters this year, more than 12,000 employees from around the world took

    part in national prequalifying rounds with 90 national champions from 15 countries

    qualifying for the finals. In Stuttgart, the participants demonstrated their skills in

    practical tests and theory.

    Zetsche, Wolff and Rosberg praise the performance of service staff

    Dr. Dieter Zetsche, Chairman of the Board of Management of Daimler AG and Head

    Press Information

    November 21, 2014

    Daimler Communications, 70546 Stuttgart, Germany

    Mercedes-Benz A Daimler Brand

  • Page 2 of Mercedes-Benz Cars, Toto Wolff, Head of Mercedes-Benz Motorsport, and Nico Rosberg praised the performance of Mercedes-Benz workshop employees and

    service staff in their video messages at the Global TechMasters awards ceremony.

    They stressed the importance of outstanding service and teamwork for customer

    satisfaction. "Good products can gain us customers, but it takes great service to

    keep them," said Dr. Dieter Zetsche. Toto Wolff highlighted the similarities between

    Mercedes-Benz service staff and the members of the Formula 1 team: "Each team

    member with his or her individual role is of crucial importance. At the end we are

    only successful if the whole team perfectly fits together like pieces of a puzzle.

    The winners: the best passenger car workshop team in 2014 comes from

    Germany

    At the ceremony in the final evening of the Global TechMasters competition prizes

    were awarded to the winners of each individual category as well as the best

    workshop team. The strongest overall performance in 2014 was achieved by the

    team from Germany.

    The winners of the individual categories were as follows:

    1st place Certified Service Advisor: Spain

    1st place Certified Diagnostic Technician: Germany

    1st place System Technician Powertrain: Argentina

    1st place System Technician Driving Stability: Germany

    1st place Accessories Salesperson: Japan

    1st place Maintenance Technician: China

    Aim of the competition is a continuous quality improvement

    The awards were presented by Christian Vietoris, the German Touring Car

    Championship (DTM) racing driver, and Dr. Martin Zimmermann, Head of Global

    Service & Parts Mercedes-Benz Passenger Cars and smart. "We aspire to provide

    our customers with the best possible service," commented Dr. Zimmermann. "The

    Global TechMasters competition helps us to continuously improve the quality of our

    service operations and parts business. The success of our efforts here is confirmed

    year after year by numerous independent surveys in which we are awarded top

    marks for the Mercedes-Benz service."

    Mercedes-Benz Global TechMasters

    Mercedes-Benz Global TechMasters is an international competition designed to

    enhance the motivation and skills of Mercedes-Benz service employees in more

    Daimler Communications, 70546 Stuttgart, Germany

    Mercedes-Benz A Daimler Brand

  • Page 3 than 20 countries. The various countries applied centrally to take part in this competition, and the entrants from each country were then decided in qualifying

    rounds. This year's finalists came from Argentina, Belgium, Brazil, China, Germany,

    Spain, India, Ireland, Japan, Portugal, Canada, Switzerland, South Africa, South

    Korea and Russia.

    The objective of the Mercedes-Benz Global TechMasters competition is to discover

    the 'best' candidate within each job profile and the best team performance. The

    competition tests the entrants' practical skills, their technical expertise and their

    abilities as team players viewed over the entire process from the initial receipt of a

    customer's vehicle and the customer interview to the prediagnosis and repair

    stages and, finally, the handover of the vehicle to the customer. The test is

    supplemented by general questions on tools, products and processes in service

    operations and the parts business and on service advisors' culturally sensitive and

    country-specific behaviour.

    This competition is very important for ensuring outstanding customer care in day-

    to-day business and for providing high-quality and long-term training and

    development for employees. The Mercedes-Benz Global TechMasters competition

    impressively demonstrates how the members of a highly diverse team interact with

    each other. The optimum use of each team member's individual capabilities

    nurtures and brings to life a culture of excellence.

    Mercedes-Benz Service and Parts

    Global Service & Parts Mercedes-Benz Cars (GSP) is responsible for the service

    operations and parts business of Mercedes-Benz Passenger Cars as well as all

    operational and logistics processes for Mercedes-Benz Passenger Cars, Daimler

    Trucks and Mercedes-Benz Vans worldwide. GSP works closely with international

    markets, dealers, and company-owned sales and service outlets, always focusing

    on customer satisfaction. Its service business includes the service net with its

    outlets around the world and the central service centre for customer queries in

    Maastricht. Its parts business includes parts marketing, the development of

    innovative parts products, and parts logistics.

    Contact:

    Kerstin Bach, +49 (0) 711 17-33806, kerstin.bach@daimler.com

    Evelyn Schwedes, +49 (0) 711 17-49903, evelyn.schwedes@daimler.com

    Daimler Communications, 70546 Stuttgart, Germany

    Mercedes-Benz A Daimler Brand

  • Page 4 Further information about Mercedes-Benz is available online: www.media.daimler.com and www.mercedes-benz.com

    Daimler Communications, 70546 Stuttgart, Germany

    Mercedes-Benz A Daimler Brand

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