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Factsheet
Meeting the increasing challenge of mobilityIDC forecasted that by 2020, more than 70% of the European workforce would adopt a more mobile way of working. O�ering a flexible working strategy is a good way for companies to employ and retain the highest quality people, reduce costs, ensure business continuity in the event of disruptions, and gain a competitive advantage. To perform their job in an e�ective manner, any mobile workforce needs to be able to connect anytime and anyplace, reliably and securely, regardless of their location or equipment they carry.
telatechnology.com
Communications for business.When it matters.
FactsheetCMP
Delivered securely and scalablyA successful mobile workforce strategy
The right mobile data tari� (for the device being used) is now more critical than ever to avoid spiralling telecoms bills and repeating bill shock. Unlike desktop computers connected to fixed cost broadband connections, unaware mobile users, browsing social media, streaming TV, videos and music online, or sending and receiving large documents without thinking, can quickly rack up huge bills for businesses.
View, manage & control your entire telecoms assets, users, and costs in a single portal
Client Management Portal (CMP) is a revolutionary suite of highly agile Cloud-based tools and services designed to tackle the challenge of enterprise mobility. By leveraging a central consolidated repository of mobile users, services, apps, assets, and bills, these critical business insights enable you to lower costs, maximise profitability, standardise company policy, achieve compliance, and gain predictability. CMP integrates with HR, IT and General Ledger systems to improve accuracy and automate workflows around invoice validation, cost centre recharging and billing.
Delivered as a hosted and managed service, CMP o�ers granular business insight of usage patterns, asset status and data costs through flexible multi-departmental dashboards, user configurable reports and template exports. Bill imports and inventory updates are provided via an SLA-backed managed service, freeing up key sta� to focus on profit-generating activities. CMP delivers KPI data of mobile workforce behaviour and performance automatically when you need it in a format you can use.
CMP gathers, validates and analyses data to deliver fact-based, actionable intelligence in custom reports and dashboards.
telatechnology.com
Communications for business.When it matters.
FactsheetCMP
How does CMP work?
1. Data consolidation
Which mobile services are assigned to whom:• Voice and data carriers, tari�s• Devices• Software licenses and applications• Remote access, secure authentication
Which devices are assigned to whom:• Phone, smartphone, tablet, dongle• Laptop, printer, headset
2. Information transformation
3. Decision support
• Visual dashboards, reports and alerts to view trends and granular analytics• Reduced administration, significant cost and time savings• Accountability for costs (usage, misuse, abuse, unused devices)• Cost recovery (personal calls, billing errors, re-billing)• Regulatory compliance (VAT, reduced paper bills• Adhere to company policy and increase security
Award-winning client management portal for complete control of your mobile workforce.
Standardise, consolidate and manage data in one inventory to understand the real cost of
Rich data transformation capability that combines, changes and enriches both operational (assets/usage) and financial (cost/revenue) data.
A managed database of users and devices, continuously updated, means decisions can be based on facts, not assumptions.
telatechnology.com
Communications for business.When it matters.
FactsheetCMP
Key features
Minimal disruption, maximum accessibility
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Comprehensive inventory and asset management
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• Understand assets and services by person or location.•
• Re-rate minute / text costs to reinstate actual costs.• Integrates with mobile device management (MDM) platforms.
CMP is delivered on a pay monthly SaaS model (not license-based) so there is zero IT involvement and no restriction on the number of users or hierarchies in the system.
Company-wide access coupled with regular quality-checked managed data uploads (enriched with HR information) results in unprecedented levels of accuracy in reports and analysis.
An active centralised database of assets, services, costs and usage is available for company-wide access, via user-configured dashboards and reports.
The organisational structure is updated before bills are imported, cross-checked and matched to users and the internal cost centre structure. Where possible, dialled numbers are replaced with names and automatically allocated to business/personal use.
Improve productivity and collaboration by sharing reports in industry-standard formats (Excel, PDF, HTML, CSV).Generate automated export files to internal systems such as payroll, client billing systems, ERP and accounts systems.
Drill-down by cost centre or location and view the services used by a line manager or employee.
When an employee leaves the organisation, simply check what assets they use / have installed at home and recover them.
telatechnology.com
Communications for business.When it matters.
FactsheetCMP
Dashboards and easy-answer reporting
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• for users to request devices and upgrades•
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• that integrates with internal ticketing systems
Advanced decisions made easy
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• Who has what device(s) / previous owner(s)• Who uses their own device• Where they sit in the organisation• Who is responsible for costs• Is it used correctly / in line with company policy• Tari� details / is it the most cost-e�ective tari�• Costs to the business, value for money and ROI
A truly self-funding solution. Our monthly mobile telecoms expenditure reduced by half...
Senior Consultant, Steria.
Generate ‘quick and easy’ answers to your most common questions. Drill-down into policy breaches, trends in mobile spending (to quickly identify waste) or plan for future resource requirements.
Dashboards and reports can be configured for every user and accessed remotely via mobile devices.
All reports can be tailored and scheduled to run automatically. Regular reports can be configured to email specific users and distribution groups.
CMP industrialises operational / order manage-ment processes that are involved in dealing with large numbers of users and devices by creating a robust communications system:
Filter reports to quickly view top costs and trends, such as:
Resources, devices or services costing more than planned.Departments, projects or users spending the most.
User-centric spend / usage management
for managers to approve orders in line with business approval policyfor administrators to manage and track orders, and provide users with order status notifications
For decisions based on facts not assumptions
View how your organisations are consuming services by BU, department, project, geography, service type, and more.Understand misuse, under-use, policy breaches, fraud and billing errors.Gain visibility into your P&L by organisational unit or service.
Understand the facts and control corporate data
Email: [email protected] and product enquiries: 01675 444 320telatechnology.com
Communications for business.When it matters.
FactsheetCMP
• Network invoice validation and debt management• End to end credit management• Automated internal re-charging• Reduction in manual processes and billing errors
• Online company-wide access to information• Trend reporting• Identify at a glance which BUs, departments, projects, or users are spending the most
Inventory management • An active database of assets and services, detailing costs and usage, on one common platform
• Monitor individual usage patterns by tagging, alerting and reporting• Identify and reduce the cost of personal use• Identify and report on device misallocations• Proactively manage users to maximise monthly allocation & submissions• Identify and report on device misallocations
• Eradicate administrative manual processes• Automatically assign calls as ‘personal use’ and deduct from salary
Policy management • Database management for policy acceptance• Policing of consistent company policy• Automatic alerts when spending thresholds are approaching, reached or exceeded
• Optimise monthly line rental bearing connections• Data package optimisation• Identify and manage unused monthly line rental bearing connections• Implement immediate changes to amend, add and remove services at a user level• Optimise contract negotiations• Consolidate devices
Churn management • Identification and end-to-end management of unutilised devices• Disconnection management• Leaver identificationand connection management
Bespoke reporting • Fully configurable and connection management
Compliance • VAT compliance for HMRC requirements
Management reporting • Clear visibility across all divisions• Reduction in administrative time
Management visibility • Improved management billing• Drives a culture of responsibility• Reduced decision time
Integration • Easy integration to streamline your business• Automatically feed cost data into your billing systems, CRM, corporate dashboards and HR systems.
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Product features overviewInvoice validation and cost apportionment
Central point for mobile information
Personal Call Management (PCM)
Personal call payment management
Tari� Management (optimisation)
Analyse live, hourly, daily, weekly, monthly…you choose
• Actionable insightFriendly online portals, dashboards and reports
