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Measuring employee engagement A global specialty consumer goods company
EngagePath™ client spotlight
1
EngagePath client spotlight / Measuring employee engagement: A global specialty consumer goods company
A global specialty consumer goods company looking to further global expansion sought to measure employee engagement across a geographically dispersed population. Several radical changes were an impetus to embark on an engagement effort, including a relocated and centralized headquarter office, new C-Suite leadership, revised roles and accountabilities, and a general objective to “restart” the organization.
C-Suite leaders felt a baseline on engagement (from which they could track the organization’s engagement clearly) would help them to define how they could build the organization’s employees around a revised mission and strategy, while actively capturing and understanding employee feedback on the organization.
Understand employee perspective around the revised business mission statement
Goals
Capture insights into employees’ perspectives on leadership
Collect general engagement feedback to determine opportunities and strengths to focus on during expansion
Situation
2
Customized additional questions to understand employee alignment and employees’ understanding of the revised business mission statement
Captured anecdotal quotes from more than 100 employees to supplement survey findings and validate themes
Collected additional data via focus groups with C-Suite executives to capture their view of “as-is” engagement
Delivered comprehensive engagement findings to the C-Suite leadership team, including recommended action plans based on the most significant findings
Key to the client in this delivery—the Engagement survey collected the baseline in a “simple and short” way with “sound and intuitive” questions
Launched the EngagePath survey to measure employee engagement, based on the Simply Irresistible Organization™ model
Approach
EngagePath client spotlight / Measuring employee engagement: A global specialty consumer goods company
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Phase
4Execute action plansBegin executing engagement action plans
The EngagePathmethodology is an
ongoing cycle designed to continuously
measure and improve employee
engagement
Phase
1Understand contextDevelop a clear vision of the organization’s engagement, key strengths, issue areas, and desired outcomes from the EngagePath solution
Phase
2Deploy EngagePath surveyAdminister core survey to establish organizational baseline of engagement, baseline of engagement, and analyze results to identify key strengths and development areas
Phase
3Build action plan and identify areas for further studyLeverage analysis to build engagement action plans at the team and enterprise levels, and identify key issue areas for further analysis via deep-dive surveys
Phase
5Monitor changes through pulsingBegin deploying pulse surveys to measure and monitor change
The Deloitte EngagePath framework
EngagePath client spotlight / Measuring employee engagement: A global specialty consumer goods company
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“We worked with Deloitte, using EngagePath powered by the Simply Irresistible Organization, to understand where our employee base stood on the topic of engagement following radical organization changes. We needed a baseline to understand what our workforce was thinking, along with credible internal metrics to really determine our greatest engagement opportunities. EngagePath gave us that insight…there is power in numbers! We have plans that support our collective desired engagement, from the C-Suite to the front line.”Chief People & Technology OfficerGlobal specialty consumer goods company
ImpactDeveloped C-Suite leader actions plans, based on engagement findings, that C-Suite leaders agreed on as priorities, and committed to actioning
Cascaded engagement results to next level leaders. Engagement results are now figuring in all leader metrics, and leaders are being held accountable for managing broad employee engagement with action plans (which is being cascaded down into leader’s teams)
Delivered communication plans (along with supporting meeting materials) to openly share engagement results with the workforce
Initiated a plan to pulse the organization quarterly based on engagement priority areas
EngagePath client spotlight / Measuring employee engagement: A global specialty consumer goods company
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This communication contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively, the “Deloitte Network) is, by means of this communication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or business, you should consult a qualified professional adviser.No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this communication.
Copyright © 2016 Deloitte Development LLC. All rights reserved.
www.deloitte.com/engagepath
Contact [email protected] and visit www.deloitte.com/engagepath for more information.
Alyson DaichendtManaging Director, Human CapitalDeloitte Consulting [email protected]
Marc KaplanLeader, Organization Transformation and TalentDeloitte Consulting [email protected]
