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May 18, 2001 Wayne E. Williams © 2001
May 18, 2001 Wayne E. Williams © 2001
What About Wayne?
May 18, 2001 Wayne E. Williams © 2001
What about Wayne
Started in business at 12 years old
Graduate of East Valley High School
Get out of town
Some night college, HBS program ’94-’96
Learning style – surround myself with smart people
Non-linear thinker
Forgiveness not Permission
May 18, 2001 Wayne E. Williams © 2001
What About Wayne
Growth-minded
Gregarious
Name means “wagon maker,” builder
Difficult to hide emotions
Trusts firsts, validation later
Listens with ears and eyes; communicates and applies the learned knowledge
May 18, 2001 Wayne E. Williams © 2001
What About Wayne
Surround myself with good people
Once target is reached, moves on
Doesn’t live in the past, focuses on tomorrow
Likes new technology because it forces me to learn something different
More hobbies than time
Will go to battle for my team, if they let me
And…..
Wife - Terina, Mitchell - 14, Spencer - 10, Shayla - 7
May 18, 2001 Wayne E. Williams © 2001
Being the CEO
May 18, 2001 Wayne E. Williams © 2001
The CEO
Be a leader
— Leaders are not appointed, they earn the right
— Managers are appointed
The leader must have a clear vision of the destination – the stops, the starts, and the refueling
The leader must be able to communicate, motivate, and energize the troops – in growth and decline
The leader must be able to formulate plans and strategies that lead to tactical deployment
— Even when you don’t know 100%
May 18, 2001 Wayne E. Williams © 2001
The CEO
The leader must posses a clear vision of what they want their ship to look like when they reach their destination
The leader must gain the trust of the employees
The leader must allow their employees to exercise the freedom they have within their charter to gain clear vision and accomplish goals
Treat others the way you would want to be treated
— Golden Rule
— Servant Leadership
May 18, 2001 Wayne E. Williams © 2001
The Challenge as a Leader
Break away from the status-quo
Accept, embrace, and adopt change - don’t run away from it
Technology automates the mundane and frees time to develop relationships
Reinvest in your community, business, and people
May 18, 2001 Wayne E. Williams © 2001
The Philosophy
Don’t let anybody say you can’t do it
Appear bigger (more capable) than you are
In The Face (ITF ) of your customers and people
Dress for what you want to become, not what you are
Identify where your top competitor plays and be there
Have FUN while doing your work
May 18, 2001 Wayne E. Williams © 2001
What kind of Person will you be?
Will you….
— Dig the well before you are thirsty?
— Try to change the status quo?
— Be a leader – make things happen!
— Be a follower – things happen to!
— Be a wonderer – wonder what happened!
May 18, 2001 Wayne E. Williams © 2001
Closing – Life Values
Honesty: Say what you’ll do and do what you say!
Character: Do good, sound good, and look good!
Integrity: Over-perform and under-promise!
Knowledge: Know our customers better than they know themselves!
Image: Presentation! Presentation! Presentation!
May 18, 2001 Wayne E. Williams © 2001
