Matthew J Ragozine330-219-2306 mattragozine@gmail.com 26 Navajo Trail, Girard, Ohio 44420

ProfileVerified successful retail and service industry manager with over 10 years of experience. Strategically developed teams of associates that excelled in goal attainment as well as excellent client relations. Operated multiple stores with a focus on becoming a market and district leader, as well as developing the best team for the companies, stores and myself.

Key Metrics Launched a makerspace shared by three colleges through my proposal writing and

budgeting/forecasting abilities. Gained publicity for Launch Lab by coordinating a local maker event with Youngstown Business

Incubator, coverage by multiple media outlets drove success. Successfully co-authored and published two articles in IABE using research skills and technical

experience. Launched a new concept bar/restaurant through the development of best practices and training

methods, as well as initiated customer acquisition strategy development. Generated increased sales revenues each year at 20% over target. Improved store performance for my whole market while serving as the market leader. Initiated and ran conference calls for the whole district delivering weekly messages to improve

training and performance.

ExperienceGraduate Assistant / Launch Lab Coordinator, Youngstown State University, Youngstown, OH 2015-PresentWorked in Marketing and Entrepreneurship to assist professors as well as started a 3D printing maker space and ran or assisted in multiple outside events. Published two articles related to my study, and also responsible for research as needed by professors.

Manager, Draught House, Youngstown, OH 2012-2013 & 2015 – PresentIncreased sales through an extensive rebranding and retraining of employees. Shifted focus to employee and customer relations, and recruited the best candidates to fill positions. Developed new training methods for employees which used their skills to benefit the company. Successfully reduced theft by 80% after installing inventory controls and procedures.

Manager, Canterino’s Sports Bar and Grille, Girard, OH 2013-2015Worked to launch and open the bar successfully, installed and programmed POS systems, security, inventory controls, hiring and training procedures, as well as logistical measures. Developed customer acquisition strategy and worked with the community on charitable events.

Market Leader / Manager, Champs Sports, Merritt Island, FL 2002-2012Earned Rookie of the Year honors for effectively planning, leading, organizing and controlling. Increased sales each year by average of 22% over my tenure. Used effective inventory controls to hold shrink under 0.5%, as well as hit company targeted goals for accessories and ratios.

EducationMasters of Business Administration (M.B.A.), Youngstown State University 2016

Bachelor of Science in Business Administration (B.S.B.A.), Youngstown State University 2015Minor in Entrepreneurship, Beta Gamma Sigma lifetime member