Matthew D. Albers3420 N Squirrel Rd | Auburn Hills, MI 48326

Phone: 317.697.8336 |email: Malbers10mtn@gmail.com

ObjectiveTo obtain a long term, career oriented position in the Information Technology industry.

EducationIndiana Wesleyan University – 41 credit hours towards Bachelors in Business Information SystemsCertifications in Security + and MCTS - Microsoft Windows 7

Personal HighlightsSkills and Characteristics

Leadership Communicating both oral and written Integrity/ Honesty Flexible and Adaptive

Mechanically Inclined Troubleshooting/ Problem Solving Positive Attitude Time Management

Awards Army Good Conduct Medal for maintaining a level of professionalism above reproach. Army Commendation Medal for meritorious Service while deployed managing, maintaining, and operating an entire

network infrastructure. Army Achievement Medal for going above and beyond that of my peers while training in the field.

Professional ExperienceGS-11 IT Specialist for DCMA | Detroit, MI April 2014 – CurrentIT Specialist for the Department of Defense Tracked, deployed and maintained new and used inventory throughout installation. Work with Microsoft Office Suite 2010, Windows 7, Change Gear, VM Ware, IBM Lotus Notes, Interaction Client,

Dameware, Active Directory, SharePoint, and Bomgar. Connected to remote clients to troubleshoot issues. Image laptops and desktops to conform with Department of Defense standards and regulations. Worked with remote locations and travelled when necessary to complete tickets. Provide Tier 1 support to clients all over the world on a weekly shift schedule. Install, update, and maintain HP Thin Clients throughout installation. Worked independently to accomplish all tasks. Create knowledge base documentation for new resolutions to known issues for use by other employees. Installed and troubleshot Konica, Lexmark, Canon and HP printers. Entered all work into ticketing system to ensure quality work and timely response to all issues.

Indiana Army National Guard | Indianapolis, IN August 2012 – CurrentInformation Technology Specialist Currently hold SECRET security clearance for specialized privileges and rights throughout installation. Work with a team of 15 to accomplish all training tasks and requirements. Install, update and maintain all systems on the local network. Create documentation for all work that is done to train others. Work with secure and unsecure information systems throughout the installation. Inspect all trucks on a monthly basis to ensure proper maintenance and care is taken. Organize and compile inventory lists to ensure accountability of all equipment. Continuing education by learning from my leaders in training and real time events. Install, maintain and update all HP, Lexmark, Konica printers to include plotters. Install, configure and maintain Windows server environments using Windows server 2008 and 2012. Maintain information assurance documentation throughout installation to provide information security and safety. Maintained control of user account login and password information using Active Directory services.

Rome Research Corporation | Indianapolis, IN December 2013 – April 2014Government Contractor for DCMA Assisted in tracking, deploying and maintaining new and used inventory throughout installation. Worked with Microsoft Office 2010, Windows 7, ChangeGear, Dameware and Bomgar. Connected to remote clients to troubleshoot issues. Worked with remote locations and travelled when necessary to complete tickets. Worked independently to accomplish all tasks. Installed and troubleshot Konica, Lexmark, Canon and HP printers. Entered all work into ticketing system to ensure quality work and timely response to all issues.

SIM2K | Indianapolis, IN November 2012 – November 2013Network Administrator and Technology Consultant Small, Medium, and Large size business IT support. Image, update, and install all software and hardware for most current systems. Connected to remote clients to troubleshoot issues. Worked with various Microsoft products to include Office 2000-2013, Windows Server 2000-2012, Windows XP,

Vista, 7, and 8. Worked independently to accomplish all tasks. Answered phones and monitored group mailbox to get tickets created and clients contacted. Entered all work into ticketing system to ensure quality work and timely response to all issues.

Indiana Army National Guard | Indianapolis, IN August 2012 – CurrentInformation Technology Specialist Currently hold SECRET security clearance for specialized privileges and rights throughout installation. Work with a team of 15 to accomplish all training tasks and requirements. Work with secure and unsecure information systems throughout the installation. Inspect all trucks on a monthly basis to ensure proper maintenance and care is taken. Continuing education by learning from my leaders in training and real time events. Maintained control of user account login and password information using Active Directory services.

CompuCom | Indianapolis, IN August 2012 – November 2012Fiend Engineer II Troubleshoot and maintain hardware and software for test cells. Image, update, and install all software and hardware for most current systems. Responsible for the integrity of the software compatibility to ensure accurate data is produces in each test cell. Worked independently due to smaller number of test cells. Remained on call for any issues that occurred after hours. Entered all work into ticketing system to ensure quality work and timely response to all issues.

United States Army | Fort Drum, NY August 2008 – August 2012Information Technology Specialist Obtained and held SECRET security clearance for specialized privileges and rights throughout installation. Lead IT Specialist for 750+ user accounts, 415+ laptops and notebooks and 300+ phones over 4 different networks. Troubleshot all systems and services within my area or responsibility, to include numerous MS Outlook issues. Able to work in stressful situations while maintaining professionalism and overall composure. Installed, configured and maintained Windows operating systems on all computers within my area of interest. Designed, tested, and deployed classified and unclassified network infrastructures providing voice and data services

for all subscribers. Led and trained several groups of new employees on operating procedures and routine tasks. Well versed in Microsoft Suite Products, HP, Dell, Windows 2000, Windows XP, Windows Vista, Windows 7,

Blackberry, Active Directory, Apple, Android, Internet Explorer, Ghost, Java, Adobe, Lotus, TCP/IP, DHCP, Ethernet, Wi-Fi, File Share, Drive Mapping, and more.

Managed, maintained, organized and inventoried over $10 million worth of equipment to include networking stacks, satellites, servers, routers, switches, and laptops.

Created Microsoft Excel based trackers to track all notebooks and printers by make, model, serial number, MAC address, and computer name to ensure more efficient software updates and equipment accountability.

Utilized both DHCP and Static TCP/IP configuration settings on printers and computers throughout network. Worked with a close knit team of individuals to establish standard operating procedures for all tasks throughout the

workplace. Maintained control of user account login and password information using Active Directory services.