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Masterclass 7 —
Career Progression Copyright © Healthcare Quality Quest, 2013
• • • • Your strengths and weaknesses andhow to act
Career options and how to decide onyour direction
• • • •
Attitudes, behaviours and skills needed• • • •
Experience needed• • • •
Personal portfolio and CV and preparingfor interviews
• • • •
• • • • Your strengths and weaknesses andhow to act
Career options and how to decide onyour direction
• • • •
Attitudes, behaviours and skills needed• • • •
Experience needed• • • •
Personal portfolio and CV and preparingfor interviews
• • • •
Career options
Do you want to stay in clinical audit and progress?
Do you want to move out of clinical audit and progress?
Do you want to do something else?
Options for staying in clinical audit and moving on — Clinical audit staff
Role options
Clinical audit orClinical effectiveness orClinical governance orQuality improvement orPatient experience orPatient safety/risk management
Assistant
Facilitator/ Analyst
Specialist
Practitioner
Head
Specialty options
More options
Contexts
Clinical audit andClinical effectiveness andClinical governance andQuality improvement andPatient experience andPatient safety/risk management
Clinical serviceor division orProvider unit withinan organization orProvider wholeorganization orCommissioner orOther
Scope of responsibility
Options for staying in clinical audit and moving on — Clinical audit leads (clinicians)
Role options
Clinical audit andClinical effectiveness andClinical governance andQuality improvement andPatient experience andPatient safety/risk management
Service lead
Specialty lead
Directorate lead
Associate medical/clinical director(for quality and safety)
Medical/clinical director
Scope of role
Depends on your
education
and
professional training
and background
Service manager
Project manager
Independent auditor or assessor
Teacher
Researcher
Options for moving out of clinical audit altogether
What do I wantto be whenI grow up?
How to decide
Specialist practitioner
in quality and safety
in health care
Manager
Teacher
Researcher
Other ???
Options for moving out of clinical audit altogether
• • • • Your strengths and weaknesses andhow to act
Career options and how to decide onyour direction
• • • •
Attitudes, behaviours and skills needed• • • •
Experience needed• • • •
Personal portfolio and CV and preparingfor interviews
• • • •
Strengths needed
Quality and safety
Mastery of:
Valid and reliable measurement of patient care Valid analysis of data Quality improvement and risk management tools and techniques Being a change agent Facilitative interaction with clinical teams Leadership Etc.
Characteristics of people who are successful in clinical audit (and related fields) — tick those that apply to you
Logical thinker
Can deal with a lot of technical detail
Fastidious about detail and presentation of information
Enjoy working with a variety of clinical staff in differentprofessions and specialties
Can explain technical ideas and sensitive issues to a varietyof clinical and managerial staff
Can handle data and not be intimidated by statistical analysis
Can facilitate and influence people to make decisionsbased on evidence
Patient in working with people (and the system)
Management
Mastery of:
Establishing and driving implementation of goals and objectives Working through people to achieve goals Managing resources — people, time and money Monitoring and acting on performance Leadership Etc.
Characteristics of people who are successful in management — tick those that apply
Can think of and appraise options for ways forward
Can manage resources effectively
Can see and maintain oversight of ‘the big picture’
Enjoy working with a variety of people in different roles andlevels
Can explain vision and goals and motivate people to achievethem
Can handle competitive issues and ideas simultaneously
Can influence and motivate people at all levels
Can be objective about monitoring performance
Patient in working with people (and the system)
How to act on your strengths and weaknesses
Have you decided on your direction?
If no, can you arrange a secondment to try out a different direction?
If you don’t have the package of strengths and characteristics needed, how can you acquire them?
If yes, do you have the package of strengths needed?
• • • • Your strengths and weaknesses andhow to act
Career options and how to decide onyour direction
• • • •
Attitudes, behaviours and skills needed• • • •
Experience needed• • • •
Personal portfolio and CV and preparingfor interviews
• • • •
Attitudes, behaviours and skills needed
Positive attitudes toward —
Doing the right things the right way every time
Explaining when things being asked of you are ‘wrong’and why they won’t be effective
Actually achieving better and safer patient care — not just talking about it
Working with teams to achieve improvements in care
Getting involved to actively help
Do you have any attitudes about work that could impede being able to demonstrate that you are a ‘best practitioner’?
‘I don’t have time to do clinical audit the right way’
‘Anybody can do a clinical audit; it doesn’t require any specialized knowledge or skill’
‘I don’t think I could explain to someone who is my senior that what we are doing is not best practice’
‘I am a junior and have to do what my supervisor directs [and it may not be best practice]’
‘There are too many clinical audits to do them properly’
What’s involved in shifting attitudes?
Believing that there is an expert way to do clinical auditand that you want to be expert
Having the confidence to explainbest practice in clinical audit
Making a commitment to actually achievingbetter and safer patient care
Sticking with teams until they demonstrate improvements
Putting yourself ‘out there’ — being visible andnot in a far away office
Make your plan
• • • • Your strengths and weaknesses andhow to act
Career options and how to decide onyour direction
• • • •
Attitudes, behaviours and skills needed• • • •
Experience needed• • • •
Personal portfolio and CV and preparingfor interviews
• • • •
NOT
The activities I have carried out
The jobs I have had
The reports I have written
The workshops I haveprovided
The meetings I have attended
BUT
The types of IMPROVEMENTS I have helped teams to achieve –
with indications of the statistical evidence
Experience — create your own evidence of your effectiveness
How to get experience
Stick with a clinical audit from the beginning to evidence of improvement
Observe other staff working through the entire clinicalaudit process
Work on a clinical audit with a mentor on clinical audit
Do a clinical audit from beginning to evidence for anassigned audit
Do a clinical audit with a willing clinician as practise
How can you gain experience in being a ‘best practitioner’?
Work with colleagues in clinical audit?
Work with a willing clinician?
Work on your own with a team?
Work with a mentor?
Be clear about what’s needed to be a best practitioner
• • • • Your strengths and weaknesses andhow to act
Career options and how to decide onyour direction
• • • •
Attitudes, behaviours and skills needed• • • •
Experience needed• • • •
Personal portfolio and CV and preparingfor interviews
• • • •
A personal portfolio is a document that includes:
A ‘show and tell’ resume — a sophisticated scrapbook
A summary of your career to dateYour skills, qualifications and qualitiesEvidence of what you have achieved in workTestimonials, appraisals and other forms of personal feedback
What a personal portfolio could look like
A loose-leaf binder with a see-through cover
A cover that includes your name with anappropriate background or graphics
Sheet protectors or plastic sleeves to preserveimportant documents in the portfolio —
no holes through the documents
Index tabs or title pages to divide sections
A manageable size
No page numbers
The same font, font size and style for all headings
A summary statement for each example
What a personal portfolio could look like
Table of contents
Summary
Basic skills — communication skills (writing and speaking),mathematics, organizing, and other relevant skills
Specialist skills — designing, problem solving, decisionmaking, etc
Personal qualities — strengths
Experience — job history
Education – training and qualifications
A curriculum vitae (CV) is a summary including your:
The ‘look’ of your CV can sell you for aninterview — or not
Name and contact informationEducational and academic backgrounds Relevant work experiencePublications, presentations, awards and honoursProfessional associations and licenses, as applicableAny other information relevant to the position you are applying for
Preparing for the job interview
Learn as much about the job and the expectations about thejob as possible in advance
Match your portfolio to the expectations about the job
Prepare a response to questions on any part of thejob description
Rehearse presenting yourself and answering questionswith a friend
Look the part for the interview — dress yourself as a professional
How can you start preparing
Prepare a personal portfolio
Create or polish your CV
Practise for interviews
• • • • Your strengths and weaknesses andhow to act
Career options and how to decide onyour direction
• • • •
Attitudes, behaviours and skills needed• • • •
Experience needed• • • •
Personal portfolio and CV and preparingfor interviews
• • • •
Masterclass 7 —
Career Progression Copyright © Healthcare Quality Quest, 2013
