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IMPLEMENTATION OF STUDENT SERVICES IN DIVINE WORD

COLLEGE OF BANGUED

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A Thesis Proposal Presented to

The Graduate School

University of Northern Philippines

Vigan City

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In Partial Fulfillment

of the Requirements for the Degree

Master of Arts in Education

Major in Guidance

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By:

SHEENA GRACE C. TAGURA

2011

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Chapter I

THE PROBLEM

Introduction

People are the greatest resource of every country and the most effective

agents and managers of change. However, unless the people are equipped with

essential knowledge, skills and the right attitudes, these capabilities can never

become a reality. To become agents and managers of change, the people must be

prepared or educated. They must be equipped with the critical knowledge and

skills, and the right attitudes and values not only to function and live well in a

society, but also to be creative, productive and useful citizens of the country.

These capabilities are most effectively developed in people through education.

Education is defined as any process, formal or informal, that helps develop

the potentialities of human beings, including their knowledge, capabilities,

behavior patterns, and values. It is also regarded as the developmental process

provided by a school or other institution that is organized chiefly for instruction

and learning. (Bellingham, 2002)

He also stressed the important functions that the education system

performs. These functions are both towards the individual and towards the

society. The functions of education towards the individual are: a) to provide the

growth and development of the individual; b)to direct, guide and control the

innate capacities of the child into channels approved by the society; and c)to

prepare the individual for the responsibilities and privileges of adult life. Towards

the society, the functions of education are: a) to maintain the continuity of

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physical and social life; b)to conserve social heritage and culture; and c)to

reorganize, reconstruct and improve human experience, or in other words, to

improve society in all spheres. To attain these educational purposes therefore, is

to have schools with effective and efficient services that will help mold young

people become fully educated.

As cited by Vaquilar (2004), the school is one of the agencies which helps

mold the young into a better citizen. It is an institution that does not only prepare

the individual to meet the needs for survival but it also acts as core energy

through which the nation may coordinate a human energy necessary for the task

of satisfying the material and spiritual needs of the people.

Since the ultimate mission of schools is to ensure the holistic development

of the individual student, student services programs are organized to assist

students attain self-worth and to become effective in their social environment.

These services complement the academic program. They aim to assist individuals

live a well balanced life in all aspects: physical, mental, emotional, social,

spiritual and moral. As such, it provides students opportunities to develop to their

full potential. Without an effective student services program, no academe would

attain its goals to the maximum.

As a Catholic college run by the Society of the Divine Word Missionaries

(SVDs), Divine Word College of Bangued aims at making Christ present in the

life of the students and the community seeks to serve. It is founded on Christian

democratic principles dedicated to serve the needs of education of the people of

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the Province of Abra and Northern Luzon, through the service of the dynamic and

scientifically oriented administration, faculty and personnel.

The school based on an educational philosophy, which subscribes to an

equitable, relevant, efficient and quality education for its clientele. It offers a

well-integrated education wherein academic pursuits dialogue with faith, religious

values and issues of human rights, justice and peace and enculturation. It also

seeks to offer to the students curricula which are vital and responsive to their

growing needs particularly of their community and of the nation as a whole, in

order that they will become responsible, productive and useful Filipino citizens.

DWCB aims to produce Christian and mature graduates fully equipped with

knowledge, values and skills for community living. It further seeks to give faculty

and employees opportunities not only to serve the youth but also the community

with commensurate compensation within the context of social justice and

Christian values. It encourages them to undertake research and intellectual inquiry

for the optimum development of everyone. (DWCB Specific Objectives)

The DWCB had seen the need in its operation particularly in upgrading its

standards in order to achieve its academic goals. Thus, in 1983, during the term of

Father Ambrose Ponce, SVD, the DWCB first underwent a voluntary and private

accreditation with the Philippine Accrediting Association of Schools, Colleges

and Universities (PAASCU) for three programs, Liberal Arts, Education and

Commerce. These were conferred Level 1 status during his term as president.

Father Antonio E. Alagao, SVD succeeded Father Ponce in 1985. It was during

his administration that the three accredited programs were conferred Level 2

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accredited status by the PAASCU (DWCB PAASCU Vol. II 2008). The school

underwent substantial reforms and changes. And during the administration of

Father Nicandro Vergara, SVD, Father Jerome A. Adriatico, SVD, and Father

Alberto Figueras, the three accredited programs were again visited. Subsequently,

in March 2007, the grade school department unanimously made a decision to

apply for accreditation to PAASCU. And in 2009, the DWCB Grade School

Department received a notice from the PAASCU qualifying the department to

apply for Level 1 status. The next visit is slated on November 2010.

While it is a fact that the PAASCU is tasked to accredit schools, it is still

imperative to initiate an evaluation that would cover areas of student services

which are not considered by the accrediting body. Areas that are not part of

PASSCU evaluation but will be included in this study are campus ministry,

internet, school publication, and security. The researcher also seen the importance

of including the immediate recipients of the services which are the pupils and

students. Thus, evaluation will get more holistic result.

Hence, this research study is concerned with the assessment of the level of

implementation of student services along eight areas namely guidance, library,

clinic, campus ministry, internet, school publication, security and canteen in the

Divine Word College of Bangued, Bangued Abra specifically to the elementary,

high school and college department. It will also seek to find out the standing of

the student services in terms of the personal and professional profile of the school

administrators and student services. It further wanted to know the extent of

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implementation of the different student services as well as the level of satisfaction

of the pupils/students.

Hopefully, the findings of this study maybe of help primarily to the

student services personnel for them to have a guide in modifying the weaknesses

of the different services and enhancing their positive aspects. For the teachers and

administrators for this may serve as a reminder for them that student service

offices could not stand with the sole management of student services personnel

but they are significant part in the attainment of these services goals. For the

pupils/students who are the inspiration of all the efforts, that this study may bring

about significant contributions for their total development and well-being.

Statement of the Problem

This study will try to find out the extent of implementation of the student

services in Divine Word College of Bangued in Bangued, Abra during the school

year 2010-2011.

Specifically, it will seek answers to the following questions:

1. What is the profile of the student services personnel and administrators in terms

of the following personal and professional factors:

a. sex,

b. age,

c. civil status,

d. number of children,

e. educational attainment,

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f. monthly salary,

g. length of service, and,

h. relevant trainings/seminars attended?

2. What is the extent of the implementation of the student services in Divine

Word College of Bangued along the following:

a) guidance,

b) library,

c) clinic,

d) campus ministry,

e) internet,

f) school publication,

g) security, and

h) canteen services?

3. What are the problems in the implementation of the student services as

perceived by the student services personnel?

4. Is there a significant relationship between the extent of implementation of the

student services and the respondents’ personal and professional factors?

5. What is the degree of satisfaction of the pupils/students in the implementation

of student services?

6. Is the degree of satisfaction of the pupils/students in the implementation of

student services influenced by the extent of implementation of its

components?

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Scope and Delimitation of the Study

This study will assess the level of implementation of student services of

the Divine Word College of Bangued along guidance, library, clinic, campus

ministry, internet, school publication, security, and canteen services. The extent of

implementation of the student services will be correlated with the personal and

professional factors. The personal and professional factors of the administrators

and student services personnel will include sex, age, civil status, number of

children, educational attainment, monthly salary, length of service, and relevant

trainings/seminars attended.

Problems encountered by the student services personnel in the

implementation of the student services will also be looked into the study.

Moreover, the level of satisfaction of pupils/students in the

implementation of student services will also be studied.

A total enumeration of administrators, student services personnel, full time

teaching personnel, and the sample size of the pupils/students in the three

departments of the Divine Word College of Bangued will be taken as respondents.

The sample size of the pupils in the grade school department will be limited to the

fifty percent of the grade six only. This will also be true to the high school and

college departments, wherein fifty percent of the fourth year students will be

included as the respondents. The data on student services will be gathered through

the use of a questionnaire-checklist. The researcher will adopt the validated

questionnaire used in the study of Aquino (2007). Likewise, the researcher

constructed a questionnaire to assess the level of satisfaction on the extent of

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implementation of student services. It will be content validated by experts along

student services.

The data will be analyzed using frequency, percentage, mean, simple

correlation analysis, and multiple regression analysis.

Theoretical Framework

The researcher will be guided by the following concepts and studies that

provided relevant ideas that will be in this study.

On Student Services

Student Services are conceived to be broader than just the services

performed by the special workers. It is the integrated program offered by schools

to enhance the total educational experience of the students. It includes all services

to students performed in the spirit of the following assumptions; a) individual

differences are anticipated, and every student is recognized as unique; b) each

individual is to be treated as a functioning whole; and c) the individuals’ current

drives, interests, and needs are to be accepted as the most significant factor in

developing a student service program.

As defined by Abaoag (2010) in her dissertation, education is

conceptualized as a system consisting of three major elements, or sub functions:

instruction, administration and service. The instruction element in the system is

primarily a teaching function. Administration is a management function and

service is a helping function.

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This is where student services come in. Students should receive the

assistance so essential to his highest success.

Aquino (2007) stated that one of the major goals of student services

personnel is to assist in total student development, including professional,

intellectual, and academic development. The quality of education depends in

significant part on a student’s experience with peers within the classroom; it also

depends on the quality of academic and other services delivered to students.

Fontanilla (2007) stated in her dissertation that a high rating was obtained

by the three Divine Word Colleges in Region 1 in terms of the ten dimensions,

namely, purposes and objectives, instruction, faculty, research, extension services,

library, laboratory, physical plant and facilities, student services and

administration.

Moreover, Manzano (2003) as cited by Fontanilla (2007), in her study on

the “Status of National High Schools in Ilocos Sur”, she found out that the student

services provided is “moderately adequate” in the medical and dental services;

“adequate” in the guidance and counseling services; and moderately adequate in

the food services.

In the study of Aquino (2007), it was found out that majority of the

student services personnel are females, aged 27-33 years old, married, Bachelor’s

degree holders, have served for 6 years and below, and attended minimal trainings

and seminars. It also came out that the adequacy of facilities and equipment of

student services is “fair”. Among the services, the clinic got the highest

assessment while the library, internet, and security got “low” and “fair” ratings.

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The student services of the Divine Word College of Vigan on the extent of its

delivery was interpreted as “high”. When the student services are considered,

campus ministry got the highest rating while internet and canteen services got the

lowest ratings. On the overall, there is an inverse significant relationship between

the extent of delivery of the student services and educational attainment of the

student services personnel. In details, educational attainment is significantly

related to guidance services, campus ministry services, security services, and

canteen services. This indicated that the lower the educational attainment of the

student services personnel especially in guidance, library, campus ministry,

security, and canteen, the higher the extent of delivery of its services.

On Guidance Services

Guidance is a systematic way to one’s self-discovery leading to self-

understanding and self-discovery. Because of this, varied activities are prepared to

help the person understand himself and, to improve his skills and interests and

eventually become a well-adjusted individual (Miguel, 1999). Guidance services

are carefully planned to cater to clients’ basic needs. Miguel (1999) enumerates

these needs as follows:

1. Emotional needs pertain to the basic clamor of the person to satisfy his

feelings like his need for love, recognition, acceptance and respect.

2. Intellectual needs refer to one’s curiosity to satisfy his quest for

learning/knowing. Examples are learning new concepts, learning new patterns of

expression or acquiring new ideas.

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3. Physical needs point to a person’s desire to overcome impaired physical

abilities which may affect learning. Examples are impaired hearing and poor

eyesight.

4. Social Needs means one’s preference to be with groups of people where

one feels being loved and accepted.

With Guidance closely interrelated with education, it is expected that after

knowing the client’s strengths and weaknesses, the individual initiates self-

development through the guidance of the counselor.

Kapunan (1974) added that guidance services include the following:

services rendered to an individual and his needs, services to staff members in

providing for leadership, securing cooperation of the staff members, assisting

teachers in utilizing information, organizing and conducting in-service training,

and services pertaining to evaluation of services- follow-up, making results

available, surveys, securing cooperation of parents and community and

conducting research to further improve guidance services.

Rambuyon (2005) found out in her study that teachers, students and pupils

assessed the level of implementation of the activities on the eight guidance

services (Orientation Service, Individual Inventory Service, Testing Service,

Counseling Service, Remedial and Enrichment Service, Service to

Administrators, Teachers and Parents, Vocation and Career Guidance Service,

and Follow-up Service) as “very good”. The over-all level of implementation of

the University of Northern Philippines Laboratory School’s Guidance Services

was “very good”.

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In the study of Mammuad (2009), the status of the guidance program in

the Divine Word College of Vigan in terms of organization and management was

found out to be “high” while the implementation of all the guidance services is

perceived as implemented to a “high” level. Three guidance services received the

highest mean rating of 4.0 (information, counseling, and testing) while the follow-

up service got the lowest mean rating. The adequacy of facilities, equipment,

materials, and supplies was perceived to be adequate.

Based from the results of her study, Mammuad (2009) proposed that all

personnel in the institution should be aware and should execute their guidance

roles so as to maintain the strong organization and management of the Guidance

Program. Follow-up service should be implemented in a well structured manner

like preparing a detailed plan for follow-up activities with the clients. The

administration should provide the essential facilities, equipment, materials and

supplies especially those which were found out to be none and inadequate.

Doles (2004) found out in her assessment of guidance services in the six

campuses of the Ilocos Sur Polytechnic State College that as a whole, the

respondents appraised individual inventory as the highest while follow-up got the

lowest mean. Among the six campuses, the respondents from Santiago campus

gave the highest assessment on the guidance services while the respondents from

Narvacan Campus have the lowest assessment.

Based from the results of her study, she recommended that administrators

should be conscious of their role in the guidance program since they are the key

persons in the organization and management of the guidance program. With it,

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they will be able to share their insights for the improvement of the guidance

program.

Likewise, Tabuyo (2004) pointed out in his research that the effectiveness

of the guidance program of the Divine Word College of Laoag along the five

services in the three departments falls within the level “Usually”.

Abaoag (2010) found out in her dissertation that the guidance offices of

the Public Schools in Abra Division are not allotted with sufficient budget to

support the implementation of the guidance services. Further, those schools with

more number of students do not meet the standard counselor-student ratio.

Likewise, the physical facilities, equipment, materials and supplies were assessed

as “fairly” adequate. On the overall, the guidance services of the Public

Secondary Schools in the Division of Abra were implemented at a “fair” level.

Placement service got the highest assessment “high” while testing service got the

lowest “fair”.

It was also concluded by Abaoag (2010) that the fair level of

implementation of the guidance services of the Public Secondary Schools in Abra

could be due to the fact that other guidance activities are not conducted. Further,

majority of the guidance counselors have teaching assignments so they do not

have enough time to implement to the fullest the guidance activities. It may also

that the guidance counselors are not updated on the current trends in guidance and

counseling.

From the study of Adriatico (2008), the status of guidance program in

Divine Word College of Bangued in terms of organization and management was

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found out to be “strong” while the implementation of the guidance services was

perceived to be implemented to a “great extent” with information service having

the highest mean rating and follow-up service having the lowest mean rating. The

facilities, equipment, materials and supplies were viewed by the respondents to be

fairly adequate.

Since the study focused only on one student service, which is guidance

service, the researcher included seven others to cover all the student services

offered by the institution. Moreover, the study of Adriatico (2005) considered

respondents from the college department only, this is the reason why the

researcher included respondents from the high school and elementary for a wider

scope.

On Library Services

The library is the first source of information that is why the collection

must be adequate to meet the needs of its patrons. Materials must be up-to-date,

sufficient in quantities to answer information questions and provide resources for

research. Adding regularly to the collection is the best way to provide appropriate

materials for the increasing demands of the clients. (Borja, 2010)

In like manner, Raras (2006) stated in his dissertation that in order to

attain academic excellence, many things should be prepared, evaluated and

improved. One is to undergo AACCUP accreditation. In the publication world,

availability of library facilities facilitates better campus journalism.

According to Evans (2005), Collection development or information

acquisition is a universal process. It focused on meeting the information needs of

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the people in a timely and economical manner using resources locally held, as

well as for the other organizations. As a dynamic process, it is based on these

philosophical foundations that:

1. Collection development should be geared primarily to identified needs

rather than to abstract quality, however, an identified need can be a long

term (more than five years into the future) not just an immediate need;

2. Collection development to be effective must be responsive to the total

community’s needs, not just to those of the current or the most active

user.

From the study of Borja (2010), it was found out that the DWCB college

library satisfactory met the standards for Filipiniana curricular support along

General education courses in terms of adequacy and recency as prescribed by the

Philippine Association of Academic and Research Libraries (PAARL). Moreover,

it also came out that the DWCB library to some extent comply to the minimum

requirements for Filipiniana curricular support along professional subjects for

business education, teacher education, liberal arts and nursing education of

PAARL, the Philippine Accrediting Association of Schools, Colleges, and

Universities (PAASCU) accreditation standards and Commission of Higher

Education (CHED) memorandum orders.

Along the findings and conclusions, she recommended that the DWCB

administration should support the implementation of the Filipiniana Acquisition

Program to upgrade the Filipiniana curricular support of its program offerings and

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that a follow-up study be conducted for the effectiveness of the acquisition

program to develop the Filipiniana collection of the DWCB college library.

Similarly, Mecos (2009) found out that the existing status of the library

system of Candon National High School in terms of library technical services is

“moderately” efficient. In terms of library resources, on the other hand, hardware

resources are “slightly” adequate; software resources are “slightly” effective and

the person-in-charge of the library is “much” capable in carrying out technical

services.

According to her, the constraints of the existing manual library system of

Candon National High School are “recording of book information in the accession

record book especially books of multiple copies,” “creating catalog cards and

maintaining card catalog with author, title, subject for each book in the

collection,” “checking availability of books,” “checking library collections in

making inventory” and “preparing different types of reports.”

Moreover, she also pointed out that the adequacy of hardware resources in

an organization would help its employees to carry-out computer related works.

Using ineffective software in an organization affects the attainment of their

objectives. The capability of the librarian to administer library works contributes

to the attainment of the objectives of the school library.

In light of her findings and conclusions, she recommended that since the

library is the heart of the school; therefore, it should be one of the priorities of the

administration to support. A computerized system must function accordingly to

lessen manual procedures and for greater efficiency of library works. The

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librarian concerned must work exceedingly hard in order to improve the technical

services by applying new technologies and techniques. It is utmost important to

accommodate student needs especially when borrowing books.

On Clinic Services

Health is an outgrowth of man’s constant search for more effective and

more enjoyable living. To live an effective and enjoyable life has been the central

dominant purpose of mankind from the beginning of recorded history. To attain

this goal, mankind has studied the phenomena of the universe, controlled the

forces of nature, developed languages, invented various devices, instituted new

practices, written laws and regulations, established institutions, and even sought

to improve man’s basic endowment.

Health of the children has long been the concern of the public, with

individual and group effort to improve the health of children. Health promotion is

a recognized component of present-day functional public school education which

is designed to prepare each youngster to deal with life’s academic, cultural and

practical needs. No phase of the school’s activities has more to contribute to the

student than does the health program. Closely interwoven with all phases of

school-life the health program aims to develop each student in terms of his

present and future needs.

According to the World Bank (1998), even if health status has improved in

the Philippines, it remains unsatisfactory compared with other middle income

countries in the region. The decline in infant mortality in the country, a key

measure of health status, has been the slowest among the Asian countries in the

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past decades (DOH 1993). Compared with other members of the Association of

Southeast Asian Nations (ASEAN), the Philippine infant mortality and maternal

mortality rates (IMR and MMR) continue to be worse than those of South Korea,

Malaysia and Thailand (World Bank 1998).

To minimize health risks and hazards, every child should be taught early

in life, that to preserve his own life and his own health and the life and health of

others, is one of his most important and constantly abiding duties. Some measures

are needed which shall compel children to make a health examination of

themselves and thus elicit a practical application of the lessons of sanitary science

in the everyday duties of life.

Peredo (2008) conducted a study to assess the health status of elementary

pupils of St. Paul College of Ilocos Sur, and its relationship to their socio-

demographic factors and health habits. She found out that the extent of health

habits of the elementary pupils along food selection, composition and preparation,

personal hygiene, sleep and rest, activity and exercise, and safety and protection

from diseases is “very good”.

With such findings, however, Peredo (2008) recommended that the school

should tap the RHU (create linkages) for the promotion of free micronutrient

supplementation program to be given to school children and the administration,

together with the head of the canteen services should plan a better menu that

supports the nutritional need of the elementary pupils.

Eder (2000) evaluated the dental health of the intermediate pupils and the

secondary school students of the University of Northern Philippines and she

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found out that most respondents suffer from dental caries, pulpitis, and

malocclusion. The respondents are in their early adolescence age, female, belong

to small size families earning a monthly income of P5, 000 to P7, 000, and have

parents who are college graduates. It was also pointed out in her study that there is

a significant relationship between oral hygiene practices and of the respondents

and the extent of dental caries and malocclusion.

Because poor health has an immediate effect upon a person, concern for

health should be part of every school. Health goals should assess the present

status of students/pupils and treat conditions that interfere with school

functioning. The administrators must establish safety measures to avoid hazards

to their future health.

On Campus Ministry

Pupils and students deserve the greatest attention because they are the

hope of the society and of the Church; they represent the future. That stage of

youth which is a preparation for the work of adulthood is linked to the school. The

school, as an institution has a strong influence in the lives of young people. Yator

(1996) believed that the environment in which teachers and educators make their

greatest commitment to the formation of young students. It is not only a place to

learn ideas but also a place to learn by practicing Christian virtues. It is in the

school that where young people, who have more and more intellectual material to

learn, can acquire an understanding of the Christian faith.

It is then the commitment of the campus ministry to facilitate the

integration of knowledge, spiritual maturity and responsibility which will lead to

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the holistic view of themselves in relation to their role in society and in the

Church. For this fact, Campus Ministry is an essential and an officially recognized

apostolate of the Catholic Church. It is primary directed to the integral growth of

student, faculty, and non-teaching personnel. It generally aims to promote

theological and biblical study and reflection for the formation of Christian values.

In the Divine Word College of Bangued, Campus Ministry aims to form

basic ecclesial community. In the spirit of Trinitarian spirituality of St. Arnold

Janssen, it hopes to attain the following goals:

1. Bear witness to a truly Christian life, one inspired wholly by the spirit

of the message of salvation, whose soul is love.

2. Administer the sacraments in order to build up Divine Word College

of Bangued as a truly Christian community and shape it into a symbol

of God’s presence in the world.

3. Provide liturgical services which are both in conformity with the

practices of the Universal Church and the indigenous culture of the

people.

4. Promote the formation of all members of the school into a man and

woman with a deep Christian faith who in their lives are guided by

Christian values.

5. Promote regular faith life sharing formation, Bible-sharing,

recollection, retreats and community building among the members of

the community.

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6. Promote the religious well being of non-Catholic members of the

school community while at the same time obtaining their assurance

that they will not proselytize among the members of the community.

7. Prevent the spread of erroneous doctrines and dubious moral behavior

among the members of the school community.

8. Keep the school community well-formed by means of lectures,

conferences, and the like on the developments in the Church,

particularly on matters of faith and morals.

9. Promote an awareness of social issues and concerns and respond these

in ways and means that are deemed necessary and appropriate.

10. Express solidarity with the poor, through the personal and community

involvement in institutional outreach and activities.

In the study of Sr. Jalea (1998) as cited by Aquino (2007), based on her

findings, she came up with the following conclusions:

1. The objectives, activities and results of the Campus Ministry were

attained.

2. Respondents personally integrated the values fostered by the Campus

Ministry.

3. Highest rated values were the “Kingdom Values” and lowest rated

were the “Civic Values”.

4. The problems encountered by the Campus Ministry as perceived by

the respondents were “moderately serious”.

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5. “No Campus Ministry Manual and Procedures” was the highest rated

problem as perceived by all the respondents.

6. When student-respondents were grouped by department, their highest

rated problem was “lack of evaluation of activities/programs”.

With such conclusions, she made some recommendations to the school

administrators and teachers of the Divine Word College of Vigan for the

improvement of its Campus Ministry.

1. Realign emphasis on the Campus Ministry program to give more stress

to civic values.

2. Formation of Campus Ministry Manual and Procedures.

3. Involvement of students in the evaluation of activities and programs of

the Campus Ministry.

4. Activities, planning and evaluation procedures, and current programs

be reviewed by a team composed of representatives of administrators,

teaching personnel, non-teaching personnel, students and members of

the Campus Pastoral Council and possible programs be formulated

relevant to the present needs of the community or society.

In addition, Aquino (2007) noted that as a whole, the four groups of

respondents namely administrators, teaching and non-teaching personnel, student

services personnel, and students gave a “high” rating to campus ministry.

According to her, this might be attributed to the fact that campus ministry is an

apostolate of service to the entire school community. It provides care and concern

for persons; proclaims the Gospel and its value; builds and strengthens a

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community of faith; celebrates the life of a community especially through the

liturgy; and provides inputs to the policy and decision-making process of the

school with regard to religious activities.

Furthermore, Gempesaw (2005) found out in her study that the overall

status of the formation program of St. Benedict Institute in Vigan City was rated

“very high” except for financial aid which has been rated as “high”. The overall

level of effectiveness of the formation program is rated “very high”.

Recommendations as to contribute to the effectiveness of the formation program

were as follows: a) the status of the formation program along with spiritual

development and school curriculum should be maintained; b) the status of the

program along with financial aid should be improved; c) linkages from different

agencies, be it foreign or local, be tapped, and look for other means of resources

to sustain more of the said program; d) St. Benedict Institute should work for

measures to improve responsiveness and cooperation; d) teachers should be given

more incentives to keep in the formation/congregation and make them love more

their jobs; and e) status of the formation program should be improved to become

more effective.

On Internet Services

Internet refers to a global collection of interconnected networks- a network

of networks linking computers globally. It is a huge web spun digitally across the

globe, providing access to information stored in individual computers to anyone

who is “linked.” The Internet offers tremendous educational potential to the

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educational sector. It provides either access to information or venues for learning,

networking, and participation or collaboration.

The importance of the presence of internet, e-mails, and world wide web

was stressed by Co Kue (2010). According to her, computer technology has a

great impact in our society as well as on education. It serves as a tool in shaping

and improving quality education. By means of creating complex application that

could serve as instructional aid, computer stimulates the imagination and thinking

of students. Computers also facilitate office works like in the preparation of

schedule of classes, enrolment procedures, and database for storing data.

Bisares (2010), in her study on “Basic Literacy of the Grade Six Pupils of

the Divine Word College of Bangued”, concluded that the grade six pupils have a

“high” literacy rating in the aspects tested namely Knowledge in Computer (Basic

Computer Concepts and Keyboarding Skills); Knowledge of Basic System;

Knowledge of Application Software such as Microsoft Word, Microsoft Excel,

Microsoft PowerPoint, and Internet.

However, she cited problems encountered by the grade six pupils in their

computer classes. Most respondents expressed that there is a limited hands-on

training/ opportunity in the computer laboratory.

On the basis of her findings and conclusions, she recommended that the

computer laboratory be expanded to accommodate more pupils, giving them more

time for hands-on. Additional computers must be procured to respond to the needs

of the pupils. She also recommended that further researches be conducted to look

into other aspects of computer literacy of pupils in the grade school.

24

Equally, Ignacio (2003) found in her study that third year high school

students of Sections Pierre Curie and Marie Curie in Lorma Colleges Special

Science High obtained a “very good” level of cognitive skills on the use of

spreadsheet software along formatting worksheet, solving mathematical problems

and charts. It also came out that respondents’ application skills in Spreadsheet

Software is significantly affected by the cognitive skills in Spreadsheet software

of the students.

The study conducted by Quitevis (2009) stressed that computer and

internet literacy seminars and trainings should be organized for students and

teachers to update and enhance their knowledge and skills on Information and

Communication Technology (ICT). He also mentioned that the school should ask

support from the agencies that are tasked to promoting computer literacy by

requesting free computer units and internet connection, and sustainable support

for their continuous operation. Moreover, he also recommended that teachers

should employ Computer Aided Instruction (CAI), such as the use of Software-

Tutorial program, instead of the usual traditional Lecture- Discussion-Practicum

approach to make variations in teaching.

Bose (2008) found out in his dissertation that the Technology and

Livelihood Education (ICT components) grade and skills in word processing

application of the students in selected public and private schools in the Province

of Abra had “good” level of performance. However, their performance is

significantly different in the favor of the students of the private schools. The TLE

25

(ICT component) grade was highly correlated to the knowledge and skills in word

processing.

Other findings of his study were that along the computing resources,

public and private high schools have limited number of computer hardware and

software facilities although they have fast processors and fairly recent operating

systems. The private schools commonly used computers with Pentium processor

while public high schools commonly used Celeron type since they were recipients

of the same computerization project initiated by the Department of Trade and

Industry.

In line with the know-how of the administrators on computers, he also

stated that the administrators of the private high schools are more knowledgeable

and skillful users of computer than the administrators of the public high schools

particularly in the use of word processing like MS Word and electronic

spreadsheet like MS Excel. This is due to the fact that private high school

administrators have more exposures in computer operations since most of their

jobs in the office are heavily dependent on the use of computers like in the

preparation of school forms and other documents. While on the part of the

teachers’ group, both of them are equally competent in manipulating computer

and using application software.

From his study, it was also found out that the lack of computer is the

single biggest obstacle and all other issues like lack of enough technical assistance

for operating and maintaining ICT resources, lack of teacher training

26

opportunities, and lack of funds for operations were considered barriers to the use

of ICT in the instructional process.

On School Publication

It is said that the school paper is an indispensable part of a well-developed

school life. An effective paper helps to build the pride that is the basis of school

spirit; it properly interprets newsworthy events in the institution it serves; and it

provides a medium of expression for students interested in writing for publication.

According to Raras (2006), a journalist is like a historian. His duty is to

seek out the truth and present to the readers not what the establishment would

wish to them to know but the truth as near as he can to attain it.

Likewise, Tejero (2002) mentioned that the school paper is a vehicle for

community development. It shapes proper attitudes and values through informing

and enlightening its constituents of current relevant issues.

Cruz (1991) gave a list of modern functions of campus papers:

1. Information function

2. Opinion function

3. Education function

4. Watchdog

5. Laboratory function

6. Documentation function

7. Entertainment function and

8. Developmental function.

27

It was stated in Campus Journalism Act signed by former President

Corazon Aquino of Republic Act 7079 that student publication as a form of media

is defined as any issue of any printed material that is independently published by

and which meets the needs and interests of the studentry.

Tejero (2002) stated in her findings that according to respondents, most

school papers in metro Vigan are “very good” along journalistic writing, lay

outing and overall manuscript. The results show that all the school publications

meet a good quality of journalistic writing and lay outing.

Moreover, Castañeda (2005) has found out in her study on the

effectiveness of school publications at Vigan City Division that there are

significant relationships between the personal/professional related factors of all

the respondents and the level of effectiveness of the school publications.

Significant relationships are also perceived between the personal/professional

factors of the school administrators and paper adviser and the extent of

implementation of Campus Journalism Act.

Based from her study, it also came out that the level of performance in

Communication Arts of pupils who are members of the editorial staff significantly

differed from that of the non-members. Like wise, the level of the quality of the

school paper was significantly related with the educational attainment of teachers.

In the dissertation of Haboc (2009), he found out that there is a high

degree of relationship between the quality of school paper and its impact. In light

with his findings, he recommended that publication advisers and student writers

should be given the chance to attend journalism seminars and training programs to

28

improve/enhance their journalistic skills along journalistic writing, lay outing,

content, and readability.

Guidang (2010) found out in her study that the overall quality of school

papers of the seven schools in Tayum Disctrict in the Division of Abra was at the

“average” level and the overall Communication Arts achievement of pupil

respondents was at the “satisfactory” level.

With such findings, she recommended that teachers should strive to

achieve higher level of education and attend related trainings and education

because they greatly affect the level of quality of school papers. Pupils should

also be given chances to attend trainings to improve their journalistic skills.

On Security Service

As a concept, security is a condition whereby individuals can go about

their daily business affairs in an environment that is relatively safe and

predictable. Its objective is to maintain an atmosphere where the agency can attain

its goals with the least disruption possible. This is done through measures of

protecting life, property and all forms of assets against loss or injury due to man-

made, natural or environmental hazards. Thus security is part and parcel of the

organizational set-up. It is a tool of management without which profit or delivery

of services, as a goal, cannot be pursued effectively.

Ramirez (1993) expressed in his dissertation that security is the concern of

everyone in the organization. It is the responsibility of each and every personnel

to protect their organizational assets. Of greater responsibility, however, are the

heads of offices and those in positions of leadership. They are the ones who can

29

formulate the policies and require lower ranking personnel to adhere to security

regulations.

In the campus security model made by Ramirez (1993), he proposed that

the following should compose the administration of campus security:

1. Director for Campus Security

The director for campus security is tasked with the planning and

supervision of the entire campus security services of the college/university. He is

one who belongs to the academe. Being in the academe, he is aware of the culture

and environment surrounding an academic community and can adopt appropriate

security measures for the campus. The director for campus security can be by

designation with the corresponding incentive for the additional job. He must

possess a thorough knowledge of the fundamentals of security and has a well-

rounded experience in the performance of security functions. He must have a

working knowledge of management and supervision principles, administrative

and staff work, mission and functions of the office concerned, public and human

relations and of course, security principles. He must have at least a bachelor’s

degree, preferably in security administration of military science, law or

criminology. For those with any other bachelor’s degree, he must have undergone

intensive security or military trainings and management courses with at least five

years in security work.

2. Security Officer In-Charge for Personnel and Students Security

He must have a bachelor’s degree preferably in security administration or

military science, law or criminology. For those with any other bachelor’s degree,

30

he must have undergone security or military trainings and management courses

with at least two years in security work. He must be conversant with the mission

and function of the office concerned and must have a working knowledge on

handling labor disputes and student unrest.

3. Security Officer In-Charge for Crisis Security and Investigation

The qualifications of the officer in-charge for this security section are

similar to the two other security officers earlier stated but must have a working

knowledge on calamity/disaster preparedness and investigative techniques.

4. Security Guards

To professionalize the security services in colleges and universities, apart

from the usual requirements by the Philippine National Police Supervisory Unit

for Security and Investigation Agencies (PNP-SUSIA) security guards should

undergo the neuro-psychiatric examination every two years and must have at least

eighty-four (84) units in college or two years college work, preferably along

criminology or military science. He must not be more that 35 years of age at the

time of recruitment.

In the study of Aquino (2007) on the delivery of student services in Divine

Word College of Vigan, she found out that as a whole, the four groups of

respondents “agree” to item 1 “there is a clear security and safety program for

students in the campus”. This got the highest mean rating while the lowest was

given to item 5 “There are control measures for property and equipment brought

in or out of the campus”. The rating presents that the respondents “agree” to the

implementation of the item.

31

It also came out in her study that the number of trainings/seminars

attended by the security personnel has an inverse significant relationship with the

delivery of security services. The results explain that the lesser the

trainings/seminars attended by the security personnel, the higher is the extent of

delivery of its services. Through her findings, Aquino (2007) agreed that a

continuing security education program and in-service trainings on security and

safety for the entire academic community including students should be

incorporated as part of the Integrated Human Resource Development Program of

the institution and incorporate the same into the Institutional Strategic

Development Plan.

On Canteen Services

What the child eats influence his physical health and growth patterns.

Mental development and intellectual development are also affected. For this

reason, meals should be carefully planned and prepared to meet the nutritional

needs of the canteen clienteles especially the pupils/students. Subsequently,

equally important according to Click (1981) is to plan menus according to an

information of the foods the clients like; the facilities and the equipment available

for preparation and serving; the number of personnel available to prepare and

serve food; appetite appeal of the foods; and the cultural meanings of food should

be considered.

Aquino (2007) stated in her study that providing a safe and sanitary

environment for costumers and workers in a food service unit is one of the major

concerns of food service administrators. Safety can never be assured, for

32

accidents can and do occur. Accidents are indications of inefficiency, either

human or mechanical, and usually result in monetary loss to the organization. The

administrators and workers should seek ways of improving working conditions

and employee performance to minimize or avoid accidents.

Battad (1998) has found out in her study that the level of effectiveness of

the school canteen management is “effective” in terms of the different dimensions

as: planning; services delivered; physical facilities; records management and

location and layout. In terms of the school canteen management, it was found out

that there is a significant difference between profit and satisfaction. While the

school canteen management-related factors and the productivity indicators were

found have a highly significant relationship. This shows that the quality

management greatly affects the productivity of the school canteen.

On the basis of her findings made and conclusions drawn, she proposed

that the administrators, canteen managers and other concerned teachers cooperate

with each other in other to have a very effective school canteen in the different

dimensions, thus, the objectives of the canteen is attained.

Alfante, et. al. (2008) have found out in their study on the level of

satisfaction of clients on the services rendered by the DWCB Canteen that among

the respondents, the elementary pupils were the group who were most satisfied on

the products and services and the college students were the group who are least

satisfied on the physical environment of the school canteen.

The follow-up study conducted by Diaz, et. al. (2010) found out that the

majority of the respondents namely pupils, students, and faculty and employees in

33

Divine Word College of Bangued are satisfied with the freshness of goods;

moderately satisfied with the safety package of products; moderately satisfied

with the affordability of prices; moderately satisfied with the lighting and

ventilation; moderately satisfied with the cleanliness and maintenance of the

school canteen; and moderately satisfied with the staff’s responsibility and

courtesy.

Through the group’s findings, the following recommendations were

extended: a) there should be a wider selection of nutritious products and slowly

eliminate junk foods; b) there should be a review on the pricing of goods so that

more clients will patronize the school canteen; and c) the installation of additional

facilities like additional tables, chairs, folded umbrellas outside the canteen.

The various researches and writings presented gave direction to this study

and helped the researcher to realize the importance of knowing the extent of

implementation of the different student services in the school where she is

working, the Divine Word College of Bangued.

The present study is similar with the study of Aquino (2007). However,

this study will include the following which are not part of the said study: a)

personal and professional profile of the school administrators will be correlated

with the level of implementation of student services; b) factors like the number of

children and monthly salary of the administrators and student services personnel

will be considered; c) problems encountered by the student services personnel in

the implementation of student services will be noted; and d) the degree of

34

satisfaction of students/pupils in the extent of implementation of student services

will also be looked into.

Conceptual Framework

The paradigm presents the research problem in a more comprehensible

manner.

It is conceptualized that the dependent variable which is the level of

implementation of student services measured in eight areas namely; Guidance,

Library, Clinic, Campus Ministry, Internet, School Publication, Security, and

Canteen Services could be affected by the independent variable which is the

personal- professional factors namely sex, age, civil status, number of children,

educational attainment, monthly salary, length of service, and relevant

trainings/seminars attended.

Further, it could also be seen that the level of implementation of student

services could influence the level of satisfaction of pupils/students.

Problems encountered by student services personnel in the implementation

of student services will also be looked into.

35

INDEPENDENT VARIABLES DEPENDENT VARIABLES

Figure 1. The Research Paradigm

Level of

Implementation of

Student Services

a. Guidance,

b. Library’

c. Clinic,

d. Campus Ministry,

e. Internet,

f. School

Publication,

g. Security, and

h. Canteen Services?

Personal- Professional

Factors of the

Administrators and

Student Services

Personnel:

sex,

age,

civil status,

number of children,

educational attainment,

monthly salary,

length of service, and,

relevant

trainings/seminars

attended?

Level of

Satisfaction of

Pupils/Students

in the

Implementation

of Student

Services

Problems

Encountered by

Student Services

Personnel in the

Implementation of

Student Services.

36

Operational Definition of Terms

For a better understanding of this study, the following terms are

operationally defined.

Student Services. These are the services given by the school to the

students to further enhance both their academic experiences and their

opportunities for learning and personal growth outside the classroom. It includes

the guidance, library, clinic, campus ministry, internet, school publication,

security, and canteen.

Guidance Services. Sets of planned activities with desired goals to

help the clients secure knowledge and skills needed in making plans and

decisions. The services include: individual inventory, information,

counseling, placement, testing, and follow-up.

Library Services. This refers to the provision of the right book or

reading materials to the right readers at the right time. It also refers to the

dissemination of recorded information necessary in the solution of a

problem.

Clinic Services. It includes the medical and dental services of the

school like health promotion through orientations and advertisements,

health instruction through class visits, seminars and workshops, regular

health check-ups.

Campus Ministry Services. This service includes Eucharistic

celebration, reconciliation, retreats and recollections, para-liturgical

activities, and spiritual direction given to students.

37

Internet Services. This service gives the pupils/students access to

the Internet for researches and other academic- related purposes.

School Publication. This student service creates an avenue for

pupils/students to develop and enhance their journalistic skills. It also

provides relevant information regarding campus news and community

issues.

Security Services. It refers to the protection of the physical plant

and facilities, personnel, students, records as well as the formulation and

implementation of security plans and programs for the safety and wekfare

of the community on campus.

Canteen Services. This pertains to the services wherein students

are served with variety of nutritious and healthy foods.

Student Services Personnel. These are the employees who are

responsible in delivering the different activities to assist the students in their

holistic development.

Personal- Professional Factors. It is a term used to show the personal

and professional profile of the school administrators and student services

personnel. These factors include sex, civil status, educational attainment,

employment status, other school-related job, salary scale, membership in

professional organization, number of years as a guidance counselor, and

professional development.

Sex. This refers to the classification of the administrators and

student services personnel as male or female.

38

Age. It refers to the administrators and student services personnel’s

number of years from birth up to the time of this study was undertaken.

Civil Status. This pertains to the administrators and student

services personnel’s status as single, married, widow, widower, or

separated.

Number of children. This refers to the number of offspring under

the supervision and care of the administrators and student services

personnel.

Educational Attainment. This term refers to the highest degree

earned by the administrators and student services personnel. In this study,

it is classified as: college graduate, with MA/MS units, MA/MS graduate,

with Doctoral units, Doctoral graduate.

Monthly Salary. This refers to the monthly monetary

compensation or salary of the administrators and student services

personnel depending on their rank and position on the rank and position.

Length of Service. This talk about the number of years the

administrators and student services personnel have been performing their

job in the school.

Relevant Trainings/Seminars Attended. This refers to the action

taken by the administrators and student services personnel to update

themselves through seminars, conferences and further studies.

Assumptions

It will be assumed in this study that:

1. The questionnaires to be used in the study are valid, reliable and objective.

2. The respondents will answer the questionnaires designed for this study

sincerely and truthfully.

39

Hypotheses

Based on the problems of the study, it was hypothesized that:

1. There is a significant relationship between the extent of implementation

of the student services and personal-professional related factors.

2. The degree of satisfaction of the pupils/ students in the implementation

of the guidance services is significantly influenced by the extent of

implementation of its components.

Methodology

This portion presents a description of the method of research, population

and sample, data gathering instrument, data gathering procedure, and statistical

treatment of data.

Research Design. This study will employ the descriptive method

in the assessment of the implementation of student services in the Divine word

College of Bangued, Bangued, Abra in the calendar year 2010-2011.

Population and Sample. The population of this study will involve

four sets of respondents namely administrators, student services personnel,

full time teaching personnel, pupils/students from the elementary, high school

and college departments of the Divine Word College of Bangued. A total

enumeration will be considered in determining the population for the

administrators, student services personnel and full time teaching personnel.

The sample size of the pupils in the grade school department will be limited to

the fifty percent of the grade six only. This will also be true to the high school

40

and college departments, wherein fifty percent of the fourth year students will

be included as respondents.

The population of this study will be composed of 19 administrators, 30

student services personnel, 84 full-time teaching personnel, and 304

pupils/students from the three academic departments. The distribution of

population is seen in Table 1.

Table 1

Distribution of Population by Departments

Respondents Inter- department

Elementary High School College Total

Administrators 2 1 1 15 19Student Services Personnel

14 5 4 17 40

Full-time Teaching Personnel

---27 20 37 84

Pupils/students---

N n N n N n N n976 62 728 90 1285 152 2989 304

Total 16 95 115 221 447

Data Gathering Instrument

The study will use a questionnaire to gather the necessary data. It consists

of the following parts:

Part I. This part will elicit information on the profile of the respondents.

Part II. It will gather the assessment of the administrators, student

services personnel, teaching personnel, and pupils/students on the extent of

implementation of the student services. The questionnaire will be adopted from

the study of Aquino (2007).

41

Part III. This part will look into the level of satisfaction of the

pupils/students in the implementation of student services. This will only be

answered by the pupils/students. The researcher constructed the questionnaire and

it will be content validated by experts along student services.

Part IV. It will include the problems encountered in the implementation

of student services as perceived by the student services personnel. This will only

be given to student services personnel.

The following norm for interpretation will be used to describe the

following:

On the Extent of Implementation of Student Services

Statistical Range Item Descriptive Rating Overall Descriptive Rating

4.21-5.0 Very Much Implemented [VMI] Very High [VH]

3.41-4.20 Much Implemented [MI] High [H]

2.61-3.40 Moderately Implemented [MI] Fair [F]

1.81-2.60 Least Implemented [LI] Low [L]

1.0-1.80 Not Implemented [NI] Very Low [VL]

On the Level of Satisfaction of Pupils/Students

Statistical Range Item Descriptive Rating Overall Descriptive Rating

4.21-5.0 Very Much Satisfied [VMI] Very High [VH]

3.41-4.20 Much Satisfied [MI] High [H]

2.61-3.40 Moderately Satisfied [MI] Fair [F]

1.81-2.60 Slightly Satisfied [LI] Low [L]

1.0-1.80 Not Satisfied [NI] Very Low [VL]

Data Gathering Procedure

The following activities will be done for the conduct of the study:

42

To realize the objectives of the study, the researcher will seek the

assistance of the different experts on student services for the validation of the

questionnaire.

After the validation, the researcher will ask permission from the Divine

Word College of Bangued president to conduct the study and for the endorsement

of the study to the three academic departments in DWCB.

Upon approval by the college president, the researcher will personally

distribute and retrieved questionnaires to/from the respondents. The researcher

will also look into documents for verification and acquisition of more data.

Statistical Treatment of Data

In the analysis and interpretation of the data, the following statistical tools

will be utilized:

1. Frequency count, percentages, and mean will be used to determine the

profile of the administrators and student services personnel.

2. Mean will be applied to describe the extent of implementation of student

services and the level of satisfaction of pupils/students on the

implementation of the student services.

3. Rank will be used in determining the order of the perceived problems in

the implementation of student services.

4. Multiple Linear Regression will be employed to determine if the

pupils/students’ degree of satisfaction is influenced by the implementation

of the student services. Likewise, it will also used to find out if the profile

43

of the administrators and student services personnel influence the extent of

implementation of the student services.

Dummy Tables

Table 2

Distribution of the Student Services Personnel

44

in Divine Word College of Bangued

Frequency %Sex Male Female

TotalAge 25 and below 26- 35 36- 45 46 and above

TotalCivil status Single Married Widow/Widower Separated

TotalNumber of Children None 1-2 3-4 4 and above

TotalEducational attainment High School graduate College graduate w/ MA/MS units MA/MS graduate w/ Doctoral units Doctoral graduate

TotalMonthly Salary P10, 000 and below P 11,000-15,000 P 16,000- 20,000 P 21,000 and above

TotalLength of service 5 years and below 6-10 years 11- 20 years 21 years and above

Total

45

Relevant trainings/seminars attended 3 and below 4- 8 9- 13 13 and above

Total

Table 3

Distribution of the Administrators

in Divine Word College of Bangued

Frequency %Sex Male Female




TotalEducational attainment High School graduate College graduate w/ MA/MS units MA/MS graduate w/ Doctoral units

46

Doctoral graduateTotal

Monthly Salary P10, 000 and below P 11,000-15,000 P 16,000- 20,000 P 21,000 and above


TotalRelevant trainings/seminars attended 3 and below 4- 8 9- 13 13 and above

Total

Table 4

Item Mean Rating Showing the Extent of

Implementation of the Student Services of Divine Word College of Bangued

Along Guidance Services

Items Administrators Full- time

Teachers

Student Services

Personnel

Pupils/students

As a Whole

A. Guidance X DR

X DR

X DR

X DR

X DR

1. There is a qualified guidance counselor to render counseling services.2. Individual and group counseling are available to pupils.3. The guidance program is set up to serve all

47

pupils.4. The guidance office can be found easily and has enough space.5. Pupils/students’ information is readily available and is kept confidential.6. The pupils are informed of their educational and social needs.7. There are test materials for pupils and results of tests are made available and well explained for self-understanding.

Overall

Table 5



Along Library Services


Teachers

Student Services

Personnel

Pupils/students

As a Whole

B. LIBRARY SERVICES X DR

X DR X DR

X DR

X DR

1. The library has enough space.2. The library is conducive for learning.3. The library has an adequate collection of books, periodicals and other reading materials.4. Books and other reading materials are always updated.5. There is a licensed librarian.6. There is an orientation of the library services.

48

7. Regular service hours on class days are held.

Overall

Table 6



Along Clinic Services


Teachers

Student Services

Personnel

Pupils/students

As a Whole

C. CLINIC (MEDICAL/DENTAL SERVICES)

X DR

X DR X DR

X DR

X DR

1. The doctor and dentist call on pupils for check-up to know if they have sickness and tooth decay.2. The nurse treats pupils on a “first come, first served” basis except when someone needs immediate care.3. Parents and guardians are informed when pupils have serious health problems.4. There is a health education program for the pupils/students.5. Pupils’ information is updated and its confidentiality is guaranteed.6. There are adequate facilities and necessary medical and dental supplies.7. There is a licensed doctor, nurse and dentist.

Overall

49

Table 7



Along Campus Ministry Services


Teachers

Student Services

Personnel

Pupils/students

As a Whole

D. CAMPUS MINISTRY X DR

X DR X DR

X DR

X DR

1. There is a qualified Campus Minister.

2. There is proper information, orientation, and dissemination of Campus Ministry Program.3. It offers services such as retreat, recollection, spiritual counseling, monthly mass, and administration of sacraments.4. The program leads pupils/students to have faith in God and trust others.5. There is a clear Campus Ministry manual and procedures.6. It is connected with offices, schools, and community.7. Services have an impact on pupils/students.

Overall

Table 8


50


Along Internet Services


Teachers

Student Services

Personnel

Pupils/students

As a Whole

E. INTERNET X DR

X DR X DR X DR

X DR

1. There is a qualified person in charge of the internet.2. The internet room is well lighted and well ventilated.3. The computers and printers are functioning well.4. There is an internet card to monitor the number of times the pupils used the computers.5. The internet connection is fast and reliable.6. Regular service hours on class days are held.7. The computers are always upgraded to meet the needs of the times.

Overall

Table 9



Along Publication Services

Items Administr Student Pupils/ As a

51

ators Full- time Teachers

Services Personnel

students Whole

F. SCHOOL PUBLICATION

X DR

X DR X DR

X DR

X DR

1. School publication is encouraged by administration as vehicle for pupils/students’ views, ideas, and opinions.2. The pupils/students learn how to write creatively and have training in journalism.3. The number of publications satisfy pupils/students information needs.4. News covers not only school affairs or pupils/students’ activities but also local and national issues.5. There is sufficient number and variety of special features and literary write-ups.6. The school paper gives information to pupils/students.7. The Editorial Staff manages the school publication.

Overall

Table 10



Along Security Services

52


Teachers

Student Services

Personnel

Pupils/students

As a Whole

G. SECURITY X DR

X DR

X DR

X DR

X DR

1. There is a clear security and safety measures for pupils in the campus.2. There is an organized checking of I.D. of pupils/student in the campus.3. There are competent security guards.4. There is a smooth traffic control inside the campus.5. Everything brought in or out of the campus is being inspected.6. There are security guards going around the campus.7. The security guards help in controlling the coming in and going out of visitors.

Overall

Table 11



Along Canteen Services

53


Teachers

Student Services

Personnel

Pupils/students

As a Whole

H. CANTEEN X DR X DR X DR

X DR

X DR

1. Foods are prepared and served in a clean and comfortable place.2. Foods are delicious and nutritious.3. Prices of foods are reasonable.4. There are varieties of foods to choose from.5. Servers are properly groomed, prompt, and courteous.6. Servers observe proper handling of foods.7. Foods are presentable and attractive.

Overall

Table 12

Summary of Item Mean Rating Showing the Extent of


Student Services Mean Descriptive Ratinga. Guidance and Counselingb. Libraryc. Clinicd. Campus Ministrye. Internetf. School Publicationg. Securityh. Canteen

Overall

Table 13

Item Mean Rating Showing the Level of Satisfaction of Pupils/Students on

54

the Extent of Implementation of the Student Services along Guidance Services


Teachers

Student Services

Personnel

Pupils/students

As a Whole

A. GUIDANCE SERVICES

X DR X DR X DR

X DR

X DR

1. Counseling Services.

2. Accessibility and space of the office.3. Availability of pupils/students records.4. Dissemination of educational and social information to pupils.5. Administration and interpretation of test materials.6. Qualification of the Guidance Counselor.

Overall

Table 14


the Extent of Implementation of the Student Services along Library Services


Teachers

Student Services

Personnel

Pupils/students

As a Whole

B. LIBRARY SERVICES X DR X DR X DR

X DR

X DR

1. Location of the library is accessible.2. Lighting and space of the office.3. Adequacy of library materials like books, periodicals, and other reading materials.4. Relevance of books and reading materials to the demands of today’s

55

education.5. Qualification of the librarian.6. Library orientation.

Overall

Table 15


the Extent of Implementation of the Student Services along Clinic Services


Teachers

Student Services

Personnel

Pupils/students

As a Whole

C. CLINIC SERVICES X DR X DR X DR

X DR

X DR

1. Medical-Dental check-up.

2. Immediacy of medical-dental service.3. Health education programs.4. Adequacy of facilities and supplies.5. Coordination between and among medical-dental personnel, parents, and teachers.6. Qualification of the medical staff.

Overall

Table 16


the Extent of Implementation of the Student Services along Campus Ministry

Services

56


Teachers

Student Services

Personnel

Pupils/students

As a Whole

D. CAMPUS MINISTRY SERVICES

X DR X DR X DR

X DR

X DR

1. Qualification of staff.

2. Number of masses per quarter.3. Organization and prompt of masses.4. Retreats and recollections.5. Physical set-up of office.6. Coordination of activities to administrators, teachers and pupils/students.

Overall

Table 17


the Extent of Implementation of the Student Services along Internet Services


Teachers

Student Services

Personnel

Pupils/students

As a Whole

D. INTERNET SERVICES

X DR X DR X DR

X DR

X DR

1. Qualification of staff.

2. Lighting and ventilation.3. Internet connection.

4. Status of computers and printers.5. Installed programs.

6. Availability of internet service.

Overall

57

Table 18


the Extent of Implementation of the Student Services along School Publication

Services


Teachers

Student Services

Personnel

Pupils/students

As a Whole

E. SCHOOL PUBLICATION

X DR X DR X DR X DR X DR

1. Qualification of the staff managing the publication.

2. Screening of contributors.3. Relevance of published information.4. Adequacy of information to satisfy student needs.5. Inclusion of local and national news.6. Number of issues published per school year.

Overall

Table 19


the Extent of Implementation of the Student Services along Security Services


Teachers

Student Services

Personnel

Pupils/students

As a Whole

58

F. SECURITY SERVICES

X DR X DR X DR

X DR

X DR

1. Safety procedures.

2. Student Identification system.3. Traffic inside the campus.4. Number of security guards.5. Visitor’s control system.6. Qualification of the security staff.

Overall

Table 20


the Extent of Implementation of the Student Services along Canteen Services


Teachers

Student Services

Personnel

Pupils/students

As a Whole

G. CATEEN SERVICES X DR X DR X DR

X DR

X DR

1. Sanitation.

2. Nutrition content of food served.3. Prices.

4. Variety of food served.

5. Grooming of servers.

6. Prompt and courtesy of servers.

Overall

Table 21

59

Summary of Item Mean Rating Showing the Level of Satisfaction of

Pupils/Students on

the Extent of Implementation of the Student Services

Student Services Mean Descriptive Ratinga. Guidanceb. Libraryc. Clinicd. Campus Ministrye. Internetf. School Publicationg. Securityh. Canteen

Overall

Table 22

Correlation Coefficient Between Extent of Implementation of Student Services

and Personal- Professional Factors of the Administrator

Personal- Professional Factors

Student Services

Gui

danc

e

Lib

rary

Cli

nic

Cam

pus

Min

istr

y

Inte

rnet

Sch

ool

Pub

lica

tion

Sec

urit

y

Can

teen

Ove

rall

Sex

Male Female



60


TotalEducational attainment High School gradutae College graduate w/ MA/MS units MA/MS graduate w/ Doctoral units Doctoral graduate




Total

Table 23

Correlation Coefficient Between Extent of Implementation of Student Services

and Profile of the Student Services Personnel

61

Personal- Professional Factors

Student Services

Gui

danc

e

Lib

rary

Cli

nic

Cam

pus

Min

istr

y

Inte

rnet

Sch

ool

Pub

lica

tion

Sec

urit

y

Can

teen

Ove

rall

Sex

Male Female




TotalEducational attainment High School gradutae College graduate w/ MA/MS units MA/MS graduate w/ Doctoral units Doctoral graduate


TotalLength of service 5 years and below 6-10 years

62

11- 20 years 21 years and above


Total

Table 24

Problems Encountered in the Implementation of the Student Services

Frequency RankA. GUIDANCE

1. No Guidance Office2. The office lacks space.3. Counseling room is unavailable.4. Lack of testing materials.5. Faculty and staff are given work assignments not in line with their specialization.6. Compensation is not commensurate to the difficulty and complexity of assigned task.Others, please specify.7.8.9.10.

TotalB. LIBRARY

1. Problem on space.2. Lack of library materials and facilities.3. Librarian- pupil ratio is not enough.

63

4. Compensation is not commensurate to the difficulty of assigned task.Others, please specify.5.6.7.8.9. 10.

TotalC. CLINIC

1. Clinic personnel-pupil/student ratio is not enough.2. Equipment and facilities are lacking.3. Budget for medicine is not enough.4. The clinic lacks space.5. Lacks lighting and ventilation.Others, please specify6.7.8.9. 10.

TotalD.CAMPUS MINISTRY

1. Not enough budget for retreats and recollections.2. Not enough office space.3. Low salary.4. Not enough number of staff members.Others, please specify.5.6.7.8.9.

64

10.Total

E. INTERNET1. Not enough computer units with internet connection.2. Working area lacks space.3. Poor lighting and ventilation.4. Lack of staff training related to the assigned task.5. Lacks lighting and ventilation.Others, please specify6.7.8.9. 10.

TotalF. SCHOOL

PUBLICATION1. Publication staff and publication staff lack training.2. There is no additional monetary compensation given to publication adviser.3. There is inadequate budget allotted for the school publication.4. There is no office for the school publication editorial staff.5. Advisers have work overload.Others, please specify6.7.8.9. 10.

65

TotalG. SECURITY

1. There is no functional security and safety program for students in the campus.2. Lack of guard on duty.3. No established traffic system.4. Lack of ID system implementation.Others, please specify5.6.7.8. 9.10.

TotalH. CANTEEN

1. Canteen lacks space.2. Inadequate canteen personnel-client ratio.3. Low monetary compensation.4. Low work morale.5. Lack of facilities and equipment.Others, please specify6.7.8.9. 10.

Total

BIBLIOGRAPHY

A. BOOKS

Kapunan, Rocio R. 1974. Fundamentals of Guidance and Counseling. Rex Printing Company Inc., Florentino St., Sta. Mesa Heights, Quezon City.

66

Miguel, Fe Aurelio. Handbook in Guidance. Makati City. Grandwater Publication and Research Corporation 1999.

Bellingham, John. 2002. Academic’s Dictionary of Education. Academic (INDIA) Publishers, New Delhi.

Click, Phyllis. 1981. Administration of Schools for Young Children Second Edition. Delmar Publishers Inc. Albany, New York.

B. JOURNALS

Mendoza, Elenita D. Homeroom Guidance, Educational Journal. Vol XVIII No. 2 July 1999.

C. UNPUBLISHED THESES/DISSERTATIONS

Abaoag, Marlene C. 2010. Implementation of Guidance Services of the Public Secondary Schools in the Division of Abra. Unpublished Doctoral Dissertation, University of Northern Philippines, Vigan City.

Adriatico, Eden T. 2005. The Guidance Program of the Divine Word College of Bangued: An Assesment. Unpublished Master’s Thesis, University of Northern Philippines, Vigan City.

Alfante, Christina. Et. al. 2008. Level of Satisfaction of Pupils, Students, and Faculty Members on the Services Rendered by the Divine Word College of Bangued School Canteen. Unpublished Baby Thesis, Divine Word College of Bangued, Bangued, Abra.

Aquino, Baby Rizalyn G. 2007. Delivery of Student Services in Divine Word College of Vigan. Unpublished Master’s Thesis, University of Northern Philippines, Vigan City.

Battad, Leticia A. 1998. School Canteen Management of Selected Public Schools in Ilocos Sur. Unpublished Master’s Thesis, University of Northern Philippines, Vigan City.

Bisares, Maria Lorena B. 2010. Basic Computer Literacy of the Grade Six Pupils of the Divine Word College of Bangued. Unpublished Master’s Thesis, Divine Word College of Bangued, Bangued, Abra.

Borja, Evangeline V. 2010. Three- Year Filipinina Acquisition Program for Divine Word College of Bangued Library. Unpublished Master’s Thesis, Divine Word College of Bangued, Bangued, Abra.

67

Bose, Pablo. 2008. Information and Communication Technology Education in Selected Public and Private High Schools of Abra. Unpublished Doctoral Dissertation, University of Northern Philippines, Vigan City.

Castañeda, Marie- Sol A. 2005. Effectiveness of School Publications at Vigan City Division. Unpublished Master’s Thesis, University of Northern Philippines, Vigan City.

Co Kue, Gloria Q. 2010. Relevance of Computer Education Program of Data Center College of the Philippines Bangued to the Employment Sector. Unpublished Master’s Thesis, University of Northern Philippines, Vigan City.

Diaz, Charlene. Et. al. 2010. Costumer Satisfaction on The Services of Divine Word College of Bangued Canteen. Unpublished Baby Thesis, Divine Word College of Bangued, Bangued, Abra.

Eder, Ma. Nina R. 2000. Dental Health Status of the Intermediate Pupils and the Secondary School Students of the University of Northern Philippines, Vigan, Ilocos Sur. Unpublished Master’s Thesis, University of Northern Philippines, Vigan City.

Fontanilla, Ma. Veronica C. 2007. Status of the Divine Word Colleges in Region I. Unpublished Doctoral Dissertation, University of Northern Philippines, Vigan City.

Gempesaw, Sr. Mary Stephanie, OSB. 2005. The Formation Program of St. Benedict Institute in Vigan City. Unpublished Master’s Thesis, University of Northern Philippines, Vigan City.

Haboc, Alejandro Jr. F. 2009. Quality of School Papers of Public Secondary Schools in the Province of Ilocos Sur. Unpublished Doctoral Dissertation, University of Northern Philippines, Vigan City.

Ignacio, Marites P. 2003. Software Cognitive and Application Skills of the Third Year Students of Lorma Colleges Special Science High School. Unpublished Master’s Thesis, University of Northern Philippines, Vigan City.

Peredo, Agustina R. 2008. Health Status of Elementary Pupils of St Paul College of Ilocos Sur. Unpublished Master’s Thesis, University of Northern Philippines, Vigan City.

Quitervis, Romano F. 2009. Computer Education Performance of Fourth Year Students in Vigan National High School East. Unpublished Master’s Thesis, University of Northern Philippines, Vigan City.

68

Rambuyon, Rainalyn. 2005. The Laboratory Schools Guidance Services of University of Northern Philippines. Unpublished Master’s Thesis, University of Northern Philippines, Vigan City.

Ramirez, Bernard T. 1993. Campus Security in the Governance of State Universities and Colleges in Region 1 and the National Capital Region: An Assessment. Unpublished Doctoral Dissertation, University of Northern Philippines, Vigan City.

Raras, Jaime G. 2006. Campus Journalism Practices of State Universities and Colleges in Region I. Unpublished Doctoral Dissertation, University of Northern Philippines, Vigan City.

Tabuyo, Renaldo R. 2004. The Guidance Services of the Divine Word College of Laoag. Unpublished Master’s Thesis, University of Northern Philippines, Vigan City.

Tejero, Rhodora D. 2002. School Paper Publications of Secondary Schools of Metro Vigan: An Assessment. Unpublished Master’s Thesis, University of Northern Philippines, Vigan City.

Vaquilar, Necy Cesaria A. 2004. The Status of Laboratory Schools in State Colleges and Universities, Region I. Unpublished Doctoral Dissertation, University of Northern Philippines, Vigan City.

Yator, Rev. Fr. Venerando J., SVD. 1996. Youth as the Hope of the Future: The Mission of Formation Towards Jubilee Year 2000 in the Wrtings of John Paul II (1978-1994). Unpublished Doctoral Dissertation, Divine Word Seminary, Tagaytay City.

Appendix A

(Letter Requesting Permission to Float Questionnaire)

Republic of the Philippines UNIVERSITY OF NORTHERN PHILIPPINES

Vigan City, Ilocos Sur

69

August 22, 2010

REV. FR. CIRILO O. ORTEGA, SVDPresidentDivine Word College of BanguedBangued, Abra

Dear Fr. Ortega:

Greetings of the Divine Word!

I am currently enrolled at the University of Northern Philippines-Graduate School taking up Master of Arts in Education major in Guidance. At present, I am writing my thesis entitled “Implementation of Student Services in Divine Word College of Bangued”.

In this regard, I would like to ask permission from your good office for the administration of my questionnaire to the administrators, student services personnel, full-time teaching staff and selected pupils and students in the elementary, high school, and college departments.

Your positive action for this request will be very much appreciated. Thank You.

Very Truly Yours,SHEENA GRACE C. TAGURAResearcher

Noted: CEFERINA S. AMBRE, Ed. D.Dean

Approved: REV. FR. CIRILO O. ORTEGA, SVDPresident

Appendix B(Letter to the Respondents and Questionnaire)

Republic of the PhilippinesUNIVERSITY OF NORTHERN PHILIPPINES

Vigan City, Ilocos Sur

70

Dear Respondent:

Greetings!

I am presently conducting a study on the “Implementation of Student Services in the Divine Word College of Bangued” as a requirement in my masteral studies at the University of Northern Philippines.

In this regard, may I ask you to assess the extent of implementation of student services here in our institution. Your responses will help the school administrators and student services personnel in determining the next steps in the implementation of the student services.

It is further requested that you answer all items honestly and rest assured that all your responses will be kept confidential.

Thank you very much.

Sincerely yours,

MS. SHEENA GRACE C. TAGURAResearcher

A. FOR PUPILS

Part I. Personal Information:

Name: (optional) ______________________________________ Sex: _________

71

Grade and Section: ____________________________________ Age: _________

Part II. The Extent of Implementation of Student Services rendered:

Directions: Please indicate your honest assessment on the extent of

implementation of the different student services by checking the corresponding

column opposite each item using the scale as follows:

5- Very Much Implemented [VMI]

4- Much Implemented [MI]

3- Moderately Implemented [MI]

2- Least Implemented [LI]

1- Not Implemented [NI]

A. GUIDANCE SERVICES 5 4 3 2 11. There is a qualified guidance counselor to render counseling services.2. Individual and group counseling are available to pupils.3. The guidance program is set up to serve all pupils.4. The guidance office can be found easily and has enough space.5. Pupils/students’ information is readily available and is kept confidential.6. The pupils are informed of their educational and social needs.7. There are test materials for pupils and results of tests are made available and well explained for self-understanding.

B. LIBRARY SERVICES 5 4 3 2 11. The library has enough space.2. The library is conducive for learning.3. The library has an adequate collection of books, periodicals and other reading materials.4. Books and other reading materials are always updated.5. There is a licensed librarian.6. There is an orientation of the library services.7. Regular service hours on class days are held.

C. CLINIC (MEDICAL/DENTAL SERVICES) 5 4 3 2 11. The doctor and dentist call on pupils for check-up to know if they have sickness and tooth decay.

72

2. The nurse treats pupils on a “first come, first served” basis except when someone needs immediate care.3. Parents and guardians are informed when pupils have serious health problems.4. There is a health education program for the pupils/students.5. Pupils’ information is updated and its confidentiality is guaranteed.6. There are adequate facilities and necessary medical and dental supplies.7. There is a licensed doctor, nurse and dentist .

D. CAMPUS MINISTRY 5 4 3 2 11. There is a qualified Campus Minister.2. There is proper information, orientation, and dissemination of Campus Ministry Program.3. It offers services such as retreat, recollection, spiritual counseling, monthly mass, and administration of sacraments.4. The program leads pupils/students to have faith in God and trust others.5. There is a clear Campus Ministry manual and procedures.6. It is connected with offices, schools, and community.7. Services have an impact on pupils/students.

E. INTERNET 5 4 3 2 11. There is a qualified person in charge of the internet.2. The internet room is well lighted and well ventilated.3. The computers and printers are functioning well.4. There is an internet card to monitor the number of times the pupils used the computers.5. The internet connection is fast and reliable.6. Regular service hours on class days are held.7. The computers are always upgraded to meet the needs of the times.

F. SCHOOL PUBLICATION 5 4 3 2 11. School publication is encouraged by administration as vehicle for pupils/students’ views, ideas, and opinions.2. The pupils/students learn how to write creatively and have training in journalism.3. The number of publications satisfy pupils/students information needs.4. News covers not only school affairs or pupils/students’ activities but also local and national issues.5. There is sufficient number and variety of special features and literary write-ups.

73

6. The school paper gives information to pupils/students.7. The Editorial Staff manages the school publication.

G. SECURITY 5 4 3 2 11. There is a clear security and safety measures for pupils in the campus.2. There is an organized checking of I.D. of pupils/student in the campus.3. There are competent security guards.4. There is a smooth traffic control inside the campus.5. Everything brought in or out of the campus is being inspected.6. There are security guards going around the campus.7. The security guards help in controlling the coming in and going out of visitors.

H. CANTEEN 5 4 3 2 11. Foods are prepared and served in a clean and comfortable place.2. Foods are delicious and nutritious.3. Prices of foods are reasonable.4. There are varieties of foods to choose from.5. Servers are properly groomed, prompt, and courteous.6. Servers observe proper handling of foods.7. Foods are presentable and attractive.

Part III. The Degree of Satisfaction of Pupils on the Extent of Implementation of Student Services:Directions: Please indicate your satisfaction on the following items by checking

the corresponding column opposite each item using the scale as follows:

Very Much Satisfied [VMS]

Much Satisfied [MS]

Moderately Satisfied [MoS]

Slightly Satisfied [SS]

Not Satisfied [NS]

A. GUIDANCE SERVICES 5 4 3 2 11. Counseling Services.2. Accessibility and space of the office.3. Availability of pupils/students records.

74

4. Dissemination of educational and social information to pupils.5. Administration and interpretation of test materials.6. Qualification of the Guidance Counselor.B. LIBRARY SERVICES 5 4 3 2 11. Library space.2. Lighting and space of the office.3. Adequacy of library materials like books, periodicals, and other reading materials.4. Relevance of books and reading materials to the demands of today’s education.5. Qualification of the librarian.6. Library orientation.C. CLINIC SERVICES 5 4 3 2 11. Medical-Dental check-up.2. Immediacy of medical-dental service.3. Health education programs.4. Adequacy of facilities and supplies.5. Coordination between and among medical-dental personnel, parents, and teachers.6. Qualification of the medical staff.D. CAMPUS MINISTRY SERVICES1. Qualification of staff.2. Number of masses per quarter.3. Organization and prompt of masses.4. Retreats and recollections.5. Physical set-up of office.6. Coordination of activities to administrators, teachers and pupils/students.D. INTERNET SERVICES 5 4 3 2 11. Qualification of staff.2. Lighting and ventilation.3. Internet connection.4. Status of computers and printers.5. Installed programs.6. Availability of internet service.E. SCHOOL PUBLICATION 5 4 3 2 11. Qualification of the staff managing the publication.2. Screening of contributors.3. Relevance of published information.4. Adequacy of information to satisfy student needs.5. Inclusion of local and national news.6. Number of issues published per school year.F. SECURITY SERVICES 5 4 3 2 11. Safety procedures.2. Student Identification system.

75

3. Traffic inside the campus.4. Number of security guards.5. Visitor’s control system.6. Qualification of the security staff.G. CATEEN SERVICES 5 4 3 2 11. Sanitation.2. Nutrition content of food served.3. Prices.4. Variety of food served.5. Grooming of servers.6. Prompt and courtesy of servers.

B. FOR HIGH SCHOOL STUDENTS



Year and Section: ____________________________________ Age: _________










A. GUIDANCE SERVICES 5 4 3 2 11. There is a qualified guidance counselor to render counseling services.2. Individual and group counseling are available to pupils.3. The guidance program is set up to serve all pupils.4. The guidance office can be found easily and has enough

76

space.5. Pupils/students’ information is readily available and is kept confidential.6. The pupils are informed of their educational and social needs.7. There are test materials for pupils and results of tests are made available and well explained for self-understanding.


C. CLINIC (MEDICAL/DENTAL SERVICES) 5 4 3 2 11. The doctor and dentist call on pupils for check-up to know if they have sickness and tooth decay.2. The nurse treats pupils on a “first come, first served” basis except when someone needs immediate care.3. Parents and guardians are informed when pupils have serious health problems.4. There is a health education program for the pupils/students.5. Pupils’ information is updated and its confidentiality is guaranteed.6. There are adequate facilities and necessary medical and dental supplies.7. There is a licensed doctor, nurse and dentist.


E. INTERNET 5 4 3 2 11. There is a qualified person in charge of the internet.

77

2. The internet room is well lighted and well ventilated.3. The computers and printers are functioning well.4. There is an internet card to monitor the number of times the pupils used the computers.5. The internet connection is fast and reliable.6. Regular service hours on class days are held.7. The computers are always upgraded to meet the needs of the times.

F. SCHOOL PUBLICATION 5 4 3 2 11. School publication is encouraged by administration as vehicle for pupils/students’ views, ideas, and opinions.2. The pupils/students learn how to write creatively and have training in journalism.3. The number of publications satisfy pupils/students information needs.4. News covers not only school affairs or pupils/students’ activities but also local and national issues.5. There is sufficient number and variety of special features and literary write-ups.6. The school paper gives information to pupils/students.7. The Editorial Staff manages the school publication.



78




Much Satisfied [MS]



Not Satisfied [NS]

A. GUIDANCE SERVICES 5 4 3 2 11. Counseling Services.2. Accessibility and space of the office.3. Availability of pupils/students records.4. Dissemination of educational and social information to pupils.5. Administration and interpretation of test materials.6. Qualification of the Guidance Counselor.B. LIBRARY SERVICES 5 4 3 2 11. Library space.2. Lighting and space of the office.3. Adequacy of library materials like books, periodicals, and other reading materials.4. Relevance of books and reading materials to the demands of today’s education.5. Qualification of the librarian.6. Library orientation.C. CLINIC SERVICES 5 4 3 2 11. Medical-Dental check-up.2. Immediacy of medical-dental service.3. Health education programs.4. Adequacy of facilities and supplies.5. Coordination between and among medical-dental personnel, parents, and teachers.6. Qualification of the medical staff.D. CAMPUS MINISTRY SERVICES1. Qualification of staff.2. Number of masses per quarter.3. Organization and prompt of masses.4. Retreats and recollections.

79

5. Physical set-up of office.6. Coordination of activities to administrators, teachers and pupils/students.D. INTERNET SERVICES 5 4 3 2 11. Qualification of staff.2. Lighting and ventilation.3. Internet connection.4. Status of computers and printers.5. Installed programs.6. Availability of internet service.E. SCHOOL PUBLICATION 5 4 3 2 11. Qualification of the staff managing the publication.2. Screening of contributors.3. Relevance of published information.4. Adequacy of information to satisfy student needs.5. Inclusion of local and national news.6. Number of issues published per school year.F. SECURITY SERVICES 5 4 3 2 11. Safety procedures.2. Student Identification system.3. Traffic inside the campus.4. Number of security guards.5. Visitor’s control system.6. Qualification of the security staff.G. CATEEN SERVICES 5 4 3 2 11. Sanitation.2. Nutrition content of food served.3. Prices.4. Variety of food served.5. Grooming of servers.6. Prompt and courtesy of servers.

C. FOR COLLEGE STUDENTS



Course and Year: _____________________________________ Age: _________


80











C. CLINIC (MEDICAL/DENTAL SERVICES) 5 4 3 2 11. The doctor and dentist call on pupils for check-up to know if they have sickness and tooth decay.2. The nurse treats pupils on a “first come, first served” basis except when someone needs immediate care.3. Parents and guardians are informed when pupils have serious health problems.

81

4. There is a health education program for the pupils/students.5. Pupils’ information is updated and its confidentiality is guaranteed.6. There are adequate facilities and necessary medical and dental supplies.7. There is a licensed doctor, nurse and dentist.




G. SECURITY 5 4 3 2 1

82

1. There is a clear security and safety measures for pupils in the campus.2. There is an organized checking of I.D. of pupils/student in the campus.3. There are competent security guards.4. There is a smooth traffic control inside the campus.5. Everything brought in or out of the campus is being inspected.6. There are security guards going around the campus.7. The security guards help in controlling the coming in and going out of visitors.





Much Satisfied [MS]



Not Satisfied [NS]

A. GUIDANCE SERVICES 5 4 3 2 11. Counseling Services.2. Accessibility and space of the office.3. Availability of pupils/students records.4. Dissemination of educational and social information to pupils.5. Administration and interpretation of test materials.6. Qualification of the Guidance Counselor.B. LIBRARY SERVICES 5 4 3 2 1

83

1. Library space.2. Lighting and space of the office.3. Adequacy of library materials like books, periodicals, and other reading materials.4. Relevance of books and reading materials to the demands of today’s education.5. Qualification of the librarian.6. Library orientation.C. CLINIC SERVICES 5 4 3 2 11. Medical-Dental check-up.2. Immediacy of medical-dental service.3. Health education programs.4. Adequacy of facilities and supplies.5. Coordination between and among medical-dental personnel, parents, and teachers.6. Qualification of the medical staff.D. CAMPUS MINISTRY SERVICES1. Qualification of staff.2. Number of masses per quarter.3. Organization and prompt of masses.4. Retreats and recollections.5. Physical set-up of office.6. Coordination of activities to administrators, teachers and pupils/students.D. INTERNET SERVICES 5 4 3 2 11. Qualification of staff.2. Lighting and ventilation.3. Internet connection.4. Status of computers and printers.5. Installed programs.6. Availability of internet service.E. SCHOOL PUBLICATION 5 4 3 2 11. Qualification of the staff managing the publication.2. Screening of contributors.3. Relevance of published information.4. Adequacy of information to satisfy student needs.5. Inclusion of local and national news.6. Number of issues published per school year.F. SECURITY SERVICES 5 4 3 2 11. Safety procedures.2. Student Identification system.3. Traffic inside the campus.4. Number of security guards.5. Visitor’s control system.6. Qualification of the security staff.

84

G. CATEEN SERVICES 5 4 3 2 11. Sanitation.2. Nutrition content of food served.3. Prices.4. Variety of food served.5. Grooming of servers.6. Prompt and courtesy of servers.

C. FOR TEACHERS



Department: _________________________________________ Age: _________










A. GUIDANCE SERVICES 5 4 3 2 11. There is a qualified guidance counselor to render counseling services.2. Individual and group counseling are available to pupils.3. The guidance program is set up to serve all pupils.4. The guidance office can be found easily and has enough space.5. Pupils/students’ information is readily available and is kept confidential.6. The pupils are informed of their educational and social needs.7. There are test materials for pupils and results of tests are

85

made available and well explained for self-understanding.




E. INTERNET 5 4 3 2 11. There is a qualified person in charge of the internet.2. The internet room is well lighted and well ventilated.3. The computers and printers are functioning well.4. There is an internet card to monitor the number of times the pupils used the computers.5. The internet connection is fast and reliable.

86

6. Regular service hours on class days are held.7. The computers are always upgraded to meet the needs of the times.




87

E. For Administrators

Part I. Personal/ Professional Information

Name (optional): _______________________ Sex: ______ Age: _______

Civil Status: ________________ Number of Children: _____________________

Educational Attainment:(Please check a response that is applicable to you.)

____________ High School Graduate____________ With College Units____________ College Graduate____________ w/ MA/MS Units____________ MA/MS Graduate____________ w/ Doctoral Units____________ Doctoral Graduate

Present Position: ______________________ Department: ___________________

Length of Service as an administrator: ______________

Number of relevant Trainings/Seminars Attended: ______________________

Monthly Salary: (Please check a response that is applicable to you.)

____________ P10, 000 and below

____________ P11, 000 –P 15, 000

____________ P 16,000- P 20,000

____________ P 21,000 and above







88







D. CAMPUS MINISTRY 5 4 3 2 11. There is a qualified Campus Minister.

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2. There is proper information, orientation, and dissemination of Campus Ministry Program.3. It offers services such as retreat, recollection, spiritual counseling, monthly mass, and administration of sacraments.4. The program leads pupils/students to have faith in God and trust others.5. There is a clear Campus Ministry manual and procedures.6. It is connected with offices, schools, and community.7. Services have an impact on pupils/students.



G. SECURITY 5 4 3 2 11. There is a clear security and safety measures for pupils in the campus.2. There is an organized checking of I.D. of pupils/student in the campus.3. There are competent security guards.4. There is a smooth traffic control inside the campus.5. Everything brought in or out of the campus is being inspected.6. There are security guards going around the campus.7. The security guards help in controlling the coming in and

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going out of visitors.


F. For Student Services Personnel

Part I. Personal/ Professional Information

Name (optional): _______________________ Sex: ______ Age: _______

Civil Status: ________________ Number of Children: _____________________

Educational Attainment:(Please check a response that is applicable to you.)

____________ High School Graduate____________ With College Units____________ College Graduate____________ w/ MA/MS Units____________ MA/MS Graduate____________ w/ Doctoral Units____________ Doctoral Graduate

Present Position: ______________________ Department: ___________________

Length of Service as a Student Personnel: ______________

Number of relevant Trainings/Seminars Attended: ______________________

Monthly Salary: (Please check a response that is applicable to you.)

____________ P10, 000 and below

____________ P11, 000 –P 15, 000

____________ P 16,000- P 20,000

____________ P 21,000 and above

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C. CLINIC (MEDICAL/DENTAL SERVICES) 5 4 3 2 11. The doctor and dentist call on pupils for check-up to know if they have sickness and tooth decay.2. The nurse treats pupils on a “first come, first served” basis except when someone needs immediate care.

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3. Parents and guardians are informed when pupils have serious health problems.4. There is a health education program for the pupils/students.5. Pupils’ information is updated and its confidentiality is guaranteed.6. There are adequate facilities and necessary medical and dental supplies.7. There is a licensed doctor, nurse and dentist.



F. SCHOOL PUBLICATION 5 4 3 2 11. School publication is encouraged by administration as vehicle for pupils/students’ views, ideas, and opinions.2. The pupils/students learn how to write creatively and have training in journalism.3. The number of publications satisfies pupils/students information needs.4. News covers not only school affairs or pupils/students’ activities but also local and national issues.5. There is sufficient number and variety of special features and literary write-ups.6. The school paper gives information to pupils/students.7. The Editorial Staff manages the school publication.

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Part III. Problems Encountered in the Implementation of the Student Services.

Directions: Below are perceived problems on the different components of student

services. If you have other suggestions that are not in the list, you are free to write

them on the space provided. Then, put a check mark (√ ) before the problems

which you feel are the most felt problems.

ITEMSA. GUIDANCE

1. No Guidance Office2. The office lacks space.3. Counseling room is unavailable.4. Lack of testing materials.5. Faculty and staff are given work assignments not in line with their specialization.6. Compensation is not commensurate to the difficulty and complexity of assigned task.Others, please specify.

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7.8.9.10.

B. LIBRARY1. Problem on space.2. Lack of library materials and facilities.3. Librarian- pupil ratio is not enough.4. Compensation is not commensurate to the difficulty of assigned task.Others, please specify.5.6.7.8.9. 10.

C. CLINIC1. Clinic personnel-pupil/student ratio is not enough.2. Equipment and facilities are lacking.3. Budget for medicine is not enough.4. The clinic lacks space.5. Lacks lighting and ventilation.Others, please specify6.7.8.9. 10.

D.CAMPUS MINISTRY1. Not enough budget for retreats and recollections.2. Not enough office space.3. Low salary.4. Not enough number of staff members.Others, please specify.5.6.7.8.9.10.

E. INTERNET1. Not enough computer units with internet connection.2. Working area lacks space.3. Poor lighting and ventilation.

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4. Lack of staff training related to the assigned task.5. Lacks lighting and ventilation.Others, please specify6.7.8.9. 10.

F. SCHOOL PUBLICATION1. Publication staff and publication staff lack training.2. There is no additional monetary compensation given to publication adviser.3. There is inadequate budget allotted for the school publication.4. There is no office for the school publication editorial staff.5. Advisers have work overload.Others, please specify6.7.8.9. 10.

G. SECURITY1. There is no functional security and safety program for students in the campus.2. Lack of guard on duty.3. No established traffic system.4. Lack of ID system implementation.Others, please specify5.6.7.8. 9.10.

H. CANTEEN1. Canteen lacks space.2. Inadequate canteen personnel-client ratio.3. Low monetary compensation.4. Low work morale.5. Lack of facilities and equipment.Others, please specify6.7.8.9. 10.

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