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Martin RODRIGUEZ PASOS
Av. Nizuc SM 16 Condominio Horizontes Cancun, Q. Roo Mexico Cel.: (998) 169-9779
E-mail:[email protected] Linkedin: https://www.linkedin.com/in/martin-rodriguez-27a04718
General Hotel Management
Experienced and skilled General Manager with expertise in hotel management, food and beverage operations, P&L management and guest services operations. Highly motivated hands-on hotel manager with successful experience in the opening of business-class new hotel properties. History of providing effective leadership with focus on total organizational coordination to efficiently manage operations, provide innovative concepts, supervise high performing teams, and oversee staff. Extensive background in P&L, with the proven ability to control cost and positively impact the bottom line. Recognized as an efficient manager and team player who generates significant growth in hotel revenue and effectively motivates personnel to provide superior customer service.
Experience
ACCOR HOSPITALITY CUBA 2014 – 2016 General Manager Hotel Mercure Playa de Oro (385 rooms) Varadero, Cuba
Oversees All Inclusive Beach Resort Operations with more than 300 employees
Responsible for the day to day running of the business with a particular emphasis on sales and quality
4 Restaurants, 3 bars, 1 Disco and full activities for guest
+76% GOP vs previous year / Improve presence in Tripadvisor from 37 to 24 rating position
ACCOR HOSPITALITY MÉXICO 2011 – 2014 General Manager Hotel Ibis Cancun Centro (Opening 190 rooms) Cancun, Mexico
Oversees all Opening process from Hotel equipment to hiring and training new operations staff
2012 Positive GOI with 108% from budget
Relay “Quality Process” for Ibis Mexico
Certified auditor ISO 9001 and 14001 for Ibis
2009 – 2011 General Manager Hotel Ibis Aguascalientes Norte (Opening 120 rooms) Aguascalientes, Mexico
Oversees all Opening process from Hotel equipment to hiring and training new operations staff
Implementation new restaurant concept for Ibis brand “OPEN”
Relay “F&B” for Ibis México 2008 – 2009 General Manager Hotel Ibis Mexico Perinorte Mexico City
Ibis F&B liaison in Mexico for Corporate Offices in Brazil
Support New Projects Department in operations design for future openings 2006 – 2008 General Manager Hotel Ibis Guadalajara Expo (Opening 159 rooms) Guadalajara, Mexico
Oversees all Opening process from Hotel equipment to hiring and training new operations staff
Carried out the opening of the 159 rooms hotel with a 27 team members
Accumulated annual Occupation first year 81%, annual GOP 61%
I was awarded with the “President Special Recognition Award 2006” of Accor North America 2005 – 2006 General Manager Hotel Ibis Mexico Perinorte (Opening 124 rooms) Mexico City
Oversees all Opening process from Hotel equipment to hiring and training new operations staff
Carried out the opening of the 124 rooms hotel with a 23 team members
Awarded “Hotel of the Year 2006” by Accor North America 2002 – 2005 General Manager Hotel Ibis Monterrey Aeropuerto Monterrey, Mexico
Awarded “Hotel of the Year 2005” by Accor North America 2002 Operations Manager Hotel Novotel Monterrey Valle Monterrey, Mexico
In charge of Housekeeping , Front Desk, Bellboys, Switchboard, Security and Laundry since the hotel’s opening; ensuring quality customer service in all areas of the hotel
POSADAS GROUP
2000 – 2002 Room Division Manager Hotel Fiesta Americana Leon (5*) Leon, Mexico
Management of all Rooms Division departments and Concierge
In charge of the Division’s budgets process
QUINTA REAL GROUP
1999 – 2000 Suites Division Manager Hotel Quinta Real Monterrey (Luxury class) Monterrey, Mexico
Management of all Rooms Division departments and Concierge
Set of service standards in the Division
Set objectives and goals for the Division in terms of quality POSADAS GROUP
1998 – 1999 Clefs d'Or Chief Concierge (Guest Services and Front Office Manager) Hotel Fiesta Americana Centro (5*) Monterrey, Mexico
Awarded “Clefs d'Or”
Set of the Concierge Express concept in the hotel
Analyzed guest’s comments and suggestions, carrying out actions of improvement with respect to the Guest Satisfaction System
Training of the Concierge team
LUXOR HOTELS 1996 – 1998 Room Division Manager Hotel Antaris Suite Valle (5*) Monterrey, Mexico
Management of all Rooms Division departments, Reservation and Sales
Set and follow up visits reports of the Sales Department
Training to the Division’s team
Updated hotel system to the operation needs
AEROMAR AIRLINES 1994 – 1996 Airline Manager Transportes Aeromar Monterrey, Mexico
Launch of the operation of the airline in Monterrey
In charge of counter sales and ticketing , Traffic, Operation and Maintenances staff in the Airport
PR with aeronautical authorities and administration of the Airport for the opening and permissions of flights
1992 – 1994 Room Division Manager Hotel Monterrey Gran Plaza (5*) Monterrey, Mexico
Modification of the hotel system according to the operation needs
Set of the Check In Express in the hotel
Establishment of Operation’s Manuals for the departments of the Division
POSADAS GROUP 1990 – 1992 Sales Executive / MOD / Front Desk Clerk, Hotel Fiesta Americana Valle (5*) (Opening)
Monterrey, Mexico
1986 – 1990 Assistant General Manager / MOD / Front Desk Clerk Hotel Casa Maya (5*) Cancun, Mexico 1984 – 1986 Bellboy Hotel Los Aluxes (5*) Merida, Mexico
Education Degree in Hotels and Restaurants Management, Merida, Mexico
• Different Trainees and Courses in “Management Skills Development and Administration” included Harvard on line, ACCOR University, Hilton University, ITESM, Universidad Iberoamericana and Other International Hotels chains
Languages Spanish: First language English: Excellent
French: Beginner Portuguese: Beginner