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Keynote presentation originally delivered at Kofax Transform, focuses on the evolution of Enterprise IT into the social space (and the creation of "systems of engagement", and the impact this will have on our traditional "systems of record" centric IT systems.
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Mapping the Future ofEnterprise IT and Enterprise Capture
Mapping the Future ofEnterprise IT and Enterprise Capture
John ManciniPresident, AIIME-mail: [email protected]: @jmancini77
Blog = Digital Landfill
www.aiim.org
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To get a copy of all original reports used in this presentation,text AIIM and your email to 22333.
To get a copy of all original reports used in this presentation,text AIIM and your email to 22333.
A Future History of Content Management
Era
Years
Typical thing
managed
Best known
company
Content management focus
Mainframe
1960-1975
A batch transactio
n
IBM
Microfilm
Mini
1975-1992
A departmental process
Digital Equipment
Image Manageme
nt
PC
1992-2001
A document
Microsoft
Document Manageme
nt
Internet
2001-2009
A web page
Content Manageme
nt
???
2010-2015
???
???
???
Systems of Record
Command and controlCommand and control
Systems of Record
Transaction-orientedTransaction-oriented
Document-centricDocument-centric
Limited deploymentLimited deployment
Central IT-provisionedCentral IT-provisioned
The Last Two Decades of Enterprise IT
Large orgs
SMEs
Home office
Consumer
The flow of IT innovation during the past two decades
Seth Godin:“It’s human nature to
imagine that the future will be just like the
present, but with cooler uniforms
and flying cars.”
1 -- real time connectivity2 -- smart & geo-aware mobile devices
3 -- ubiquitous & cheap bandwidth
Large orgs
SMEs
Home office
Consumer
The flow of IT innovation over the past 5 years…
Technology touches everyone.
Everyone carries technology expectations
into the workplace.
Why do I feel so powerful as a consumer and so lame as an employee?
Photo source = http://www.flickr.com/photos/notionscapital/5225049493/
How Does This Change CEO Expectations of IT? Reinvent Customer
Relationships Honor your customers above all else Use two-way communication to stay in
sync with customers Profit from the information explosion
Build Operating Dexterity Simplify whenever possible Manage systemic complexity Promote a mindset of being fast and
flexible Be “glocal”
Source = IBM Worldwide Survey of 1,500 CEOs, 2010
Systems of Engagement
The New CIO Imperative
Invest in new Systems of Engagement.
Do this by reducing the cost of our legacy systems.
But don’t forget to keep us out of trouble.
Era
Years
Typical thing
managed
Best known
company
Content management focus
Mainframe
1960-1975
A batch transactio
n
IBM
Microfilm
Mini
1975-1992
A departmental process
Digital Equipment
Image Manageme
nt
PC
1992-2001
A document
Microsoft
Document Manageme
nt
Internet
2001-2009
A web page
Content Manageme
nt
Social
2010-2015
An interaction
Social Business Systems
Systems of Engagement
Era
Years
Typical thing
managed
Best known
company
Content management focus
Mainframe
1960-1975
A batch transactio
n
IBM
Microfilm
Mini
1975-1992
A departmental process
Digital Equipment
Image Manageme
nt
PC
1992-2001
A document
Microsoft
Document Manageme
nt
Internet
2001-2009
A web page
Content Manageme
nt
Social
2010-2015
An interaction
Social Business Systems
Systems of Record
Systems of Engagement
Command and controlCommand and control
Systems of Record
Transaction-orientedTransaction-oriented
Document-centricDocument-centric
Limited deploymentLimited deployment
Central IT-provisionedCentral IT-provisioned
The Next Decade of Enterprise IT
Systems of Engagement
Interaction-oriented
User-centric
Ubiquitous deployment
Self-provisioned
Open and accessible
Enterprise Capture and Systems of Engagement
1 -- Systems of Engagement reinforce the need for vigilance in getting rid of paper.
Photo source = http://www.flickr.com/photos/mcfarlandmo/3274597033/
Organizations continue to print, copy and fax more than a trillion pages of office paper each year.-- Infotrends
Organizations use paper printouts to archive 62% of important documents.-- CNN, 3-18-2010
Photo source = http://www.flickr.com/photos/tomsun/3859690596/
12 billion pages will be generated via printing from mobile devices.
Printable web content will increase 3X by 2012.
-- The Independent, 10-20-2010
Increasing rapidly
Increasing somewhat
Stable
Decreasing somewhat
Decreasing rapidly
No idea
6%
21%
29%
31%
8%
5%
Would you say that the consumption of paper and/or number of photocopies in your organization is…
SOURCE = AIIM, N=418, 10+emps, no trade
2 -- Systems of Engagement remind us how far we still have to go re: enterprise capture.
A mature technology, but deployment still in its infancy…
Many organizations – especially SMEs – are only just arriving at an awareness of capture…
Many larger organizations familiar with capture from a departmental “scan to archive” perspective are only just beginning to explore enterprise capability…
Source = AIIM, N=418, 10+emps, no trade
We don’t scan anything
We use scanners for office tasks, but not as a coordinated input to process or archive
We scan documents as image only, manually applying metadata for archive
We scan documents and capture full text for search
We scan documents and capture text for routing or auto-indexing to the archive
We scan forms with fixed field layouts and capture data to the process
We scan semi-structured forms and capture data to the process
3%
15%
34%
17%
15%
6%
10%
How would you describe the highest level of image capture maturity in your business unit?
Finance/Order Processing
Other Line of Business
HR
Service
Claims
Case Processing
ERP/Operations/Manufacturing
CRM
Project Management
30%
18%
17%
18%
17%
17%
16%
13%
12%
20%
20%
19%
11%
11%
12%
10%
9%
10%
Capture Enabled and Process Integrated
Capture Enabled
Source = AIIM, N=342, 10+emps, no trade
Which of your enterprise systems are capture enabled and integrated at a process level?
6 months or less
9 months
12 months
18 months
2 years
3 years
More than 3 years
11%
6%
22%
18%
17%
12%
13%
What payback period would you say you have achieved or are likely to achieve from your investments in scanning and capture?
Source = AIIM, N=343
49%
37%
30%
28%
20%
17%
12%
11%
10%
5%
14%
In your organization, which three of the following aspects of ECM have produced the highest return on investment?
(Max. THREE)
Scanning
DM
Capture
Workflow
ERM
Collaboration
Ent Search
Forms
BPM
E-discovery
NoneSource = AIIM, N=306
3 -- Systems of Engagement remind us that capture needs to be integrated into our social and collaboration strategy, or we will wind up back in the land of silos.
Source = AIIM, N=436 SharePoint using or planning
“SharePoint is our first significant implementation of ECM.” 37%
“We are not using SharePoint to store scanned image files.” 58%
Source = AIIM, N=436 SharePoint using or planning
“We are using images in SharePoint in a workflow environment.” 9%
Source = AIIM, N=436 SharePoint using or planning
4 -- Systems of Engagement will force us to change the way we think about control and governance.
Era
Years
Typical thing
managed
Best known
company
Content management focus
Mainframe
1960-1975
A batch transactio
n
IBM
Microfilm
Mini
1975-1992
A departmental process
Digital Equipment
Image Manageme
nt
PC
1992-2001
A document
Microsoft
Document Manageme
nt
Internet
2001-2009
A web page
Content Manageme
nt
Social
2010-2015
An interaction
Social Business Systems
Systems of Record
Systems of Engagement
GovernanceGovernance
ClassificationClassification
ComplianceCompliance
TechnologyTechnology
SecuritySecurity
Standards and Best PracticesStandards and Best Practices
How do our concepts of control and governance need to change to deal with the new world of systems of engagement?
Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/
How can organizations balance collaboration and agility with security and privacy considerations?
Given that technology policy and regulation always lag technology practice, what kind of obstacles do outdated policies and regulations pose to rapid implementation of social business systems?
In an environment in which we increasingly expect employees to be available 365/24/7, how do we deal with the inevitable resultant blurring of lines between what is organizational and what is personal?
To get a copy of all original reports used in this presentation, text
AIIM and your email to 22333.
22333
Like this…
AIIM [email protected]
Mapping the Future ofEnterprise IT and Enterprise Capture
John ManciniPresident, AIIME-mail: [email protected]: @jmancini77
Blog = Digital Landfill
