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Cunoºtinþe Abilitãþi Atitudini
·Cunoºtinþe despre cultura, valorile,
ritualurile ºi semnificaþia gesturilor din
cultura cu care vrem sã comunicãm
·Ascultarea activã
·Punerea întrebãrilor
·Acordarea de feedback
·Deschidere
·Toleranþã
·Amabilitate
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