Manchester Arena attack: lessons learned

Monday 22 May 2017

• 60 ambulances

• 59 patients to eight hospitals

• 60 walking wounded

“The service is devastated by the attack in Manchester last night”

Complexity

• Investigation

• International links

• Coronial process

• Family support

• Threat level

• Security response

• Staff welfare and resilience

Manchester’s

(and the

world’s)

response

Tributes

Media: Heroes

manchesteremergencyfund.com

• Resilience hub

• Kerslake independent review

• Tackling violent extremism and

promoting social cohesion

commission

Lessons learnt… • Build trust

• Mutual aid

• Social media – consistency

• Language

• Websites

• Staff

• Looking after your team and yourself

• It’s everyone’s story

• It’s part of future as well as our past