Slide 1

MANAGING FOR RESULTS 21 May 2013Clare Parkes Jay Padden You can teach a student a lesson for a day; but if you can teach him to learn by creating curiosity, he will continue the learning process as long as he lives. Clay P. Bedford Slide 2 MANAGING FOR RESULTS EXPECTATIONS DONT MANAGE PERFORMANCE/ MANAGE PERFORMANCE DEFINE COMMUNICATE MEASURE MANAGING EXPECTATIONS FEEDBACK COACHING COURAGEOUS CONVERSATIONS Slide 3 Managing for Results 21 May 2013 Clare Parkes and Jay Padden 3 Kotahi Learning Pathway Workbook Making choices Proactive always achieves Reactive never achieves E + R = O Event + Response = Outcome Choice Slide 4 Managing for Results 21 May 2013 Clare Parkes and Jay Padden 4 Kotahi Learning Pathway Workbook Defining expectations Goals Capabilities EXPECTATIONS Slide 5 Managing for Results 21 May 2013 Clare Parkes and Jay Padden 5 Kotahi Learning Pathway Workbook Defining expectations Goals Capabilities EXPECTATIONS Slide 6 Managing for Results 21 May 2013 Clare Parkes and Jay Padden 6 Kotahi Learning Pathway Workbook Good/Bad/Excellent? GOODBADEXCEPTIONAL Capabilities Slide 7 Managing for Results 21 May 2013 Clare Parkes and Jay Padden 7 Kotahi Learning Pathway Workbook GROW Coaching Model G OAL setting for the short and long term R EALITY checking to explore the current situation O PTIONS and alternative strategies or courses of action John Whitmore W HAT is to be done, WHEN, by WHOM and the WILL to do it Slide 8 Managing for Results 21 May 2013 Clare Parkes and Jay Padden 8 Kotahi Learning Pathway Workbook QUESTIONING LISTENING KEEPING ON TRACK Slide 9 Managing for Results 21 May 2013 Clare Parkes and Jay Padden 9 Kotahi Learning Pathway Workbook Observation and Feedback ExperienceFeedbackReflection Draw Conclusions Take action Slide 10 Managing for Results 21 May 2013 Clare Parkes and Jay Padden 10 Kotahi Learning Pathway Workbook Slide 11 Managing for Results 21 May 2013 Clare Parkes and Jay Padden 11 Kotahi Learning Pathway Workbook Slide 12 Managing for Results 21 May 2013 Clare Parkes and Jay Padden 12 Kotahi Learning Pathway Workbook Slide 13 Managing for Results 21 May 2013 Clare Parkes and Jay Padden 13 Kotahi Learning Pathway Workbook ROI for courageous conversations Slide 14 Managing for Results 21 May 2013 Clare Parkes and Jay Padden 14 Kotahi Learning Pathway Workbook SARAH S= Shock or Surprise A= Anger R= Rejection A= Acceptance H= Help Slide 15 Managing for Results 21 May 2013 Clare Parkes and Jay Padden 15 Kotahi Learning Pathway Workbook Describe the behaviour Express how you felt Specify what youd prefer Consequences of the new action Contract to act in the new way OK