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Agenda
• Who is ESI Software
• Management Methodology
• Problem and Solution
• ManageWare Architecture
• What is monitored
• Supported Platforms
Who we are…
• 1999/USA• Enterprise Management• Business Service
Management/ITIL• ECM /EDM• Strategic Relationships
STAGES OF MANAGING YOUR ENVIRONMENT
Multiple unconsolidated help desks; user calls notify status; and non existent IS operations (operations are the responsibility of those deploying the IT asset)
Basic event up/down console management; trouble ticketing; basic backup and recovery, inventory and basic topology
Performance, change, problem, and configuration management, automation, job scheduling, and availability management
Capacity planning and service level management
IT and business metric linkage; use of management and business application data to improve the business process; and enhanced cost recovery
80-85% of customers are right here
ESI Management Methodology
SLA
Capacity PlanningPerformance Tuning
Notification/ Automated Recovery
Monitoring/ Establish Baseline
Monitoring/Establish Baseline
Manageware for unix
Notification/ Automated Recovery
• Warnings
• Alarms
• Customizable Thresholds
• Pages
• Automatic Recovery
Capacity PlanningPerformance Tuning
SLA Compliance
ManageWare Architecture
ConsoleDCTM KM
Database KM
OS KM
Agent
DCTM Server
Monitoring Documentum
Databases Verify availability of all DBMS instances (Oracle only)
Processes Verify that the required processes are up and collects metrics
Docbases Verify the availability of the Docbases and collect metrics
Jobs Track number of completed, failed, and aborted jobs per Docbase
File Store Track file system capacity for the file stores
Performance Verify performance of each Docbase to remote 32-bit clients (a means of measuring end-to-end response, from Microsoft Windows NT and Microsoft Windows 2000 clients only)
Users Track aspects of configured, active and problem users
eContent Server Monitoring
ContentRepository(Docbase)
eContentServer
ContentRepository(Docbase)
ContentRepository(Docbase)
ContentRepository(Docbase)
eContentServer
eContentServer
MW for Documentum can connect to a single DocBroker per eContent Server host
Performance clients for end-to-end response monitoring can connect from a remote machine to a single e-content Server host, and perform operations against all of the Docbases known to the DocBroker on that host.
MW for Documentum resides in the eContent server and communicates with the DocBroker as well as all of the Docbases known to the DocBroker.
MW for Documentum
MW for Documentum
MW for Documentum
Monitoring Documentum
Covers all key areas of the Documentum environment
Monitoring Documentum – end to end response
eContentServer
Docbase
Native Client Application
Document Operation
Response
..
..
Docbase
Docbase
..
..
..
(for each Docbase)
Clients run on remote machines, which:• Are running the Documentum client• Are configured to point to the eContent Server• Have a PATROL Agent• Have PATROL for Documentum installed (Client portion)• Host either Windows NT or 2000
• Validates performance issues by providing response
time for critical user functions…..
Manageware for Documentum
Manageware for Documentum
• Provides response time measurements for critical end-user tasks.
• Monitor User Activity…
Manageware for Documentum
• Peek into your RDBMS with the same monitoring tool as you use for Documentum…
Manageware for Documentum
• Finally get a handle on Job management – monitor completed, failed and aborted jobs…
Manageware for Documentum
Supported Platforms
• ApplicationEcontent server 4.1 +
• Databases SupportedIBM DB2Microsoft SQL ServerOracleSybase
• Desktops Supported Microsoft Windows
• Platforms SupportedAIXHP-UXSolarisWindows Server
Professional Services
• Implementation• Training • Support• Custom
Development
Why ESI Software
• U.S. Presence• Experts in Enterprise Management Solutions• Commercial Software Developers – Not script writers• Non Subscription Based (No Security Issues)• Scaleable to the Enterprise
Hourly Cost of Unplanned outages
• Outage costs - FinancialAvg Loan = $100,000Avg Loan process per hour = 5Avg SA hourly wage = $24.00Avg FileNet hourly wage = $24.00Avg DBA Salary = $ 28.00
Do the math, over $500,000 loss per hour that ECM is down.
• Outage costs - EbusinessAvg Web Hot per hour = 250,000Avg Web Buyer % = 2Avg Dollar Size = $50.00
Do the math, over $250,000 loss per hour that ECM is down.
BENEFITS OF MANAGEWARE
• Increases customer retention rates and employee utilization of service
• Reduces down time, increases reliability and performance
• Provides the ability to manage to the expectations of the end user
• Ensures IT supports the needs defined by business owners
• Lowers the cost of IT administration by automating critical but routine functions
• Simplify Complexity – single view of entire Documentum environment
Things we can help with
• Manager Webinar (Manager Support, ROI)• Custom Webinar (Technical)• More Documentation (Parameter Summary)• Proof of Concept – (on-site)• Product demonstrations via webex
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