Manager’s Quarterly Management Report - King County Manager’s Quarterly Management Report Year End 2000 King County Department of Transportation Metro Transit Division 201 South Jackson Street

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  • GeneralManagersQuarterly

    ManagementReport

    Year End 2000

  • King County Department of TransportationMetro Transit Division

    Ron SimsKing County ExecutiveKing County, Washington

    Paul A. ToliverDirector, Department of Transportation201 South Jackson Street, M.S. KSC-TR-0815Seattle, Washington 98104-3856Phone: (206) 684-1441Fax: (206) 684-1224Internet: paul.toliver@metrokc.gov

    Report prepared by:

    Rick C. Walsh, General ManagerMetro Transit Division201 South Jackson Street, M.S. KSC-TR-0415Seattle, Washington 98104-3856Phone: (206) 684-1619Fax: (206) 684-1778Internet: rick.walsh@metrokc.gov

    Participating Staff:Management Information and Transit Technology Section Peggy Willis, Manager Chuck Sawyer, Supervisor Lisa Durst Libby Krochalis Brad North

    King County

  • General ManagersQuarterly Management Report

    Year End 2000

    King County Department of TransportationMetro Transit Division

    201 South Jackson StreetSeattle, Washington 98104-3856

  • Year End 2000

    General Managers Quarterly Management Report

    Table of Contents

    Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Ridership

    Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Vanpool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Paratransit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

    Customer ServicesCustomer Service Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Rider Information Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

    Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Financial Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Operating Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Public Transportation Capital Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

    Detailed Financial and Operating DataRevenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Operating Expenditures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Capital Expenditures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Transit Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Customer Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Paratransit Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Subcontracted Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Vanpool Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Waterfront Streetcar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Water Taxi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Employee Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Fleet Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Facilities Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Regional and King County Metro Transit Fares . . . . . . . . . . . . . . . . . . 17Annual Summary 19962000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

  • Year End 2000

    General Managers Quarterly Management Report

    2000 PUBLIC TRANSPORTATION SERVICES

    RIDERSHIP

    This section briefly reviews Metro Transits public transportationservices ridership for 2000. Overall, there were more than 100 millionboardings in 2000 including bus, vanpool and paratransit service.

    Transit Ridership. There were an estimated 98.5 million bus passengerboardings in 2000, an increase of 2 percent compared with 96.6 millionpassenger boardings during 1999. Total boardings are derived fromautomated passenger counter samples taken during each of three servicechanges each year. High gasoline prices and a healthy economycontributed to ridership increases that more than offset ridership lossesfrom the February service reductions. Although service hours werereduced 4 percent, boardings per service hour increased 6.5 percent to30.4 during the year. Service operated by King County Metro for SoundTransit carried an additional 2.3 million passengers.

    Vanpool Ridership. Vanpool revenue ridership of 2.9 million for 2000was 2 percent lower than 1999. There were 681 vanpool vans in serviceas of the end of 2000, a decrease of 24 (3 percent) from year-end 1999.The reductions in ridership and vanpool vans in service are due to fewernew vanpools and more disbanding of vanpools than expected, manyattributed to changes in work status.

    This report presents a compilation of transit operating information and financialdata for 2000; a summary of ridership and factors that affect ridership; and otherinformation important to gauging how well the King County Transit Division is doingin providing safe, reliable, cost-efficient transportation services to the King Countyregion.

    This issue also includes highlights of 2000 operating accomplishments and capitalprogram developments.

    Rick Walsh, General ManagerMetro Transit Division

    1

    Transit Ridership

    2000 1999

    98,503,790 96,605,575

    Vanpool Ridership

    2000 1999

    2,857,588 2,930,400

  • Year End 2000

    General Managers Quarterly Management Report

    Paratransit Ridership. Services include ACCESS transportation vanservice for people with disabilities and some low-income seniors, and asubsidized taxi scrip program. Through 2000, ACCESS van passengertrips decreased 1.6 percent to 998,624 compared to 1999. Over the sameperiod of time, taxi scrip trips decreased 13.4 percent to 60,655. Thereduction in ACCESS passenger trips is due to reduction of the servicearea and changes in eligibility requirements in compliance with policiesadopted in 1999. The Paratransit Program is in full compliance with theAmericans with Disabilities Act.

    CUSTOMER SERVICES

    Customer inquiries are answered through the Rider InformationOffice (RIO) and the Customer Service Office (CSO). Ridematch Servicesprovides support for the formation and maintenance of carpools andvanpools. Additional data are provided on page 11.

    Customer Service Office. Total calls to the CSO decreased 5 percent to74,263 in 2000 compared to 1999. The number of service requestsdecreased 29 percent to 4,856; the number of complaints decreased 4percent to 7,226; the number of commendations decreased 10 percent to1,689. With increased bus boardings and fewer complaints, complaintsper million boardings of 71.7 is 7.6 percent below the 1999 level.

    Rider Information Office. RIO staff, automated telephone systems andthe Internet site responded to nearly 3.9 million total customer inquiriesin 2000, an increase of 21 percent over 1999. Incoming customer callsdecreased 8 percent. Eighty-eight percent of all incoming calls wereanswered in 2000 compared with 90 percent in 1999. Internet sessionsrose 54 percent and now account for more than 60 percent of customerresponses.

    SAFETY

    Total passenger and traffic accidents per million miles operateddecreased 6 percent to 40.8 in 2000 compared to 43.2 for 1999. Passengeraccidents per million miles operated decreased by 10 percent to 7.0 from7.8, and traffic accidents per million miles operated decreased 5 percentto 33.8 from 35.4. Industrial accidents declined 11 percent overall for2000 compared to 1999.

    2

    Source: Accessible Services

    Paratransit Ridership

    2000 1999

    1,059,279 1,084,980

  • Year End 2000

    General Managers Quarterly Management Report

    3Source: Transit Security Data BaseIncident Reports

    Operators Passengers

    2000 1999 2000 1999

    Injury Assaults 17 24 24 26

    Non-Injury Assaults 74 95 165 193

    Spitting Incidents 58 61 6 12

    Total Assaults 149 180 195 231

    FINANCIAL SUMMARY

    During 2000, the Transit Division faced a significant financialchallenge due to the loss of more than one-third of its operating revenue.This revenue loss resulted from the passage of Initiative 695 thateliminated the Motor Vehicle Excise Tax funding for publictransportation. Receipt of approximately $36 million in bridge fundingfrom the State of Washington enabled Transit to limit actual servicereductions in 2000. In November of 2000, King County voters elected toadd 0.2 percent to the existing sales tax to restore some funding for KingCounty Metro Transit. In addition, reductions of $12 million inadministrative and support services were implemented. This revenue, inconjunction with the administrative and support reductions and aproposed 2001 fare increase, will provide sufficient resources to maintainthe existing Transit service program and add new service.

    Public Transportation Fund revenue from operation of bus, vanpooland paratransit service for 2000 totaled $74.8 million compared with$73.9 million for 1999, a 1 percent increa