Management Consultants Multi Use List Suppliers of ... · PDF fileThis list of suppliers was pre-qualified for the ICT Management Consultants multi-use list ... Management Resourcing)

Strategic Planning Category, Version 43, August 2012

Strategic Planning This list of suppliers was pre-qualified for the ICT Management Consultants multi-use list category

of Strategic Planning.

Version 43.0 – 31 August 2012

Service Type Definition

Refers to the development and implementation of the planning process and documentation, examining how ICT should be used to achieve and support the organisation’s overall business

strategy and objectives.

Disclaimer

All supplier information is as provided by the supplier in their application. Accordingly, before

relying on information provided in the ICT MCL, agencies should independently verify its accuracy, currency, completeness and relevance for their purposes. Agencies must ensure that any

procurement process is undertaken in accordance with agency guidelines.

In selecting suppliers, agencies must comply with the Commonwealth Procurement Rules (July 2012). If you have any questions about the multi use list (the List), please call on 02 6215 1597 or email [email protected]

http://www.finance.gov.au/procurement/procurement-policy-and-guidance/commonwealth-procurement-rules/index.html

mailto:[email protected]


Organisation Name 451 Consulting Pty Ltd Trading Name

Contact Mr Gerard O'Hara

Address Level 1, 377 Montague Road

Suburb West End

State Queensland Postcode 4101

Telephone 00732550457 Facsimile 0732550119

Website www.451consulting.com.au

Email [email protected]

ABN 90079617575

Company Background Since 2001, 451 Consulting has assisted over 45 government and private sector organisations become more successful through delivery of 400 assignments. We offer highly responsive and scalable solutions through our 32 experienced consultants and access to over 80 highly pre-qualified contractors. Our business and government clients value 451 Consulting as trusted advisors and capability partners in the formulation and realisation of strategic and operational goals. We provide management and technology consulting services to Brisbane (headquarters), Sydney, Melbourne, Canberra, and New Zealand markets. You can be confident in selecting 451 Consulting as over 90% of the organisations we have partnered with since 2001 have nominated 451 as a preferred partner when addressing new organisational challenges; a fact that is fully supported by written testimonials and repeat work. The majority of people in 451 Consulting are long standing members of the Australian consulting and contracting community, having served with international consulting organisations and major public and private organisations over many years. 451 offers you a rich history, deep experience and pragmatic methodology.

Company Accreditation (Optional) 451 Consulting has an outstanding track record of delivery insight, integrity and value on every client assignment. We have a fully operational quality management system and our high-quality performance is demonstrated by our appointment to numerous Government and private sector panels, some of which include: - Department of Defence (Management Consulting Services) - Department of Public Works (Whole-of-Government Panel for Project Management Coaching, Training and Mentoring) - Ergon Energy (Six panels across Project Management, Strategic Consulting and ICT Consulting Services) - Civil Aviation Safety Authority (Aviation Safety Consultancy MUL Panel) - Queensland Health (ICT Contracting Services, and Internal Audit) - Suncorp (ICT Contracting and Project Management Resourcing) - Asia Pacific Utilities Group (Management Consulting Services) - Department of Transport and Main Roads (ICT Consulting and Contracting Services) - Corporate Services Queensland (PMO Panel) - Queensland Investment Corporation (Program Health Checks & PMO Review Panels) - Department of Communities and Disability Services Qld (Project Management Training, Coaching and Mentoring) - Local Government Association Queensland (Learning and Development, and Business Services Consulting) - Gold Coast City Council (Training, Organisational Development and People Management) - City of Townsville (Panel of Providers for Business Management Consultant Services) - Department of Emergency Services (Internal Audit)


Strategic Planning 451 Consulting possess strong expertise and experience in developing ICT strategy, converting Strategy into Action, and delivering operational improvements. The 451 Strategic Planning approach ensures a strong coupling between strategy, key performance indicators, line management and projects, while simultaneously building bridges between Strategy and Operations, and between Business and Information Systems and Services. Recent examples include: a) The Department of Communities, Disability Services Queensland and Department of Child Safety have a dedicated internal ICT function for each department and the three agencies share ICT services provided by Shared Information Solutions. 451 was engaged to build strategic direction, clarify accountabilities, identify future service requirements and build a transition plan for the new ICT governance model. The COBIT framework was used to understand the key processes undertaken by each department, together with a self-assessment of their existing roles and responsibilities. Particular focus was given to developing a Value Proposition, strategic Governance Framework, Service Delivery Model, and clarified responsibilities and accountabilities for ICT processes. b) Ergon Energy identified gaps between their Business Unit and Enterprise level strategic plans. 451 was engaged to redefine the strategic planning and business planning processes to further integrate the strategy into action process. Working closely with business unit heads and facilitating several successful workshops, 451 assisted Ergon Energy to consolidate their planning activities to align their future direction. To provide further value, 451 provided significant knowledge transfer to the client through this process, which will allow future planning to be undertaken in a more effective, constructive manner.


Organisation Name About Change Pty Ltd Trading Name

Contact Mrs Kellie Turner

Address PO Box 7027

Suburb Yarralumla

State ACT Postcode 2600

Telephone 0410657074 Facsimile

Website www.aboutchange.com.au


ABN 55111162317

Company Background About Change Pty Ltd is a specialist change management company. Our focus is on helping individuals and organisations to build their own capability in the field of organisational change management. Our approach is to work closely with our clients to enable and support them through the life of a change program or project. We offer services in change management strategy development, planning, training, coaching and quality assurance. Our Managing Director, Kellie Turner, has over 15 years experience as a change manager in both the public and private sectors. She has successfully led change management teams on large change programs in complex environments, including major government ICT projects.

Company Accreditation (Optional) Strategic Planning About Change Pty Ltd offers strategic planning services for ICT related organisational change management. We collaborate with clients to develop a strategy that will enable the impact of the change on stakeholders to be identified, planned for and managed. Key activities undertaken during the strategic planning process include a comprehensive stakeholder and environmental analysis, change impact assessment, communications analysis and training needs analysis. Information obtained during these activities is utilised to develop a strategic plan and lower-level operational plans. Our approach aims to minimise any negative impacts prior to the implementation of the change, thereby maximising the opportunity for benefits to be realised.

About Change Pty Ltd is currently working with the Attorney General's Department to provide guidance on strategic planning in change management for a major change project, including its ICT components. We are working with the entire project team to develop a common understanding of change management and how it needs to be applied. We are also providing practical advice to the project leadership team and designated change manager on how to document their change management strategy and operational plans.

Kellie Turner also recently worked with the Australian Customs and Border Protection Service to provide strategic planning and advisory services in change management for the development and implementation of automated border processing.


Organisation Name Acceleration Group Pty Ltd Trading Name Acceleration

Contact Mr Damian Anderson

Address Suite 901, 365 Little Collins Street

Suburb Melbourne

State Victoria Postcode 3000


Website www.acceleration.com.au


ABN 94113317972

Company Background Acceleration is a privately owned management consulting and integrated marketing and technology services company. Acceleration works collaboratively with clients to build market and customer insight, build strategy that leverage ICT innovation and implement marketing and technology programs with a customer / audience focus. Our holistic approach and depth of expertise allows clients to fully explore the opportunities presented by ICT at a strategic level, whilst improving the performance of operational and tactical activities and budgets. Since 1999, Australia’s leading businesses, not-for-profits and government agencies have chosen Acceleration because of our ability to provide sound advice and solutions that improve organisational performance and enhance competitive advantage. Acceleration has a progressive corporate culture with a commitment to quality. We are known by our employees, customers and partners to value translating our client’s vision into our own objectives (and outcomes); closely aligning our business to the business of our clients; understanding our client’s unique requirements and delivering a sustainable competitive advantage; managing projects with a continual focus on quality and control; inspiring creativity, energy and enthusiasm in our staff, clients and end users; and client relationships based on mutual respect and understanding.

Company Accreditation (Optional) Strategic Planning Acceleration has considerable skills and track record in the delivery of strategic planning services to Australian Government Agencies. We offer a structured planning service tailored to developing strategy and implementation roadmaps for organisations wanting to leverage ICT, develop eBusiness capability or implement ICT enabled marketing. Our approach is guided by three principles: 1) External focus – who are our target markets and high propensity customers? What is our value proposition to each of our high propensity segments? 2) Tailoring and differentiation – what core product / service features and internal capabilities / building blocks meet the needs, expectations and behaviours of high value segments? Have we been innovative in seeking differentiation? 3) Organisational alignment and integration – how will we develop and manage alignment and integration of each internal capabilities / building blocks? Have we created leverage and efficiency to maximise ROI? Examples include: a) Minerals Council of Australia (MCA) – Acceleration worked closely with MCA to develop a national ICT driven strategy to grow the pool of skilled professionals and non-professionals entering the minerals industry in Australia. Elements of the strategy included: integration of recruitment and reporting systems, cultural change, brand


repositioning and improved communication campaigns. b) J. Boag & Sons Brewery – Acceleration worked closely with senior marketing and sales executives to develop a long term ICT strategy that supported the company’s need to market multiple brand and product lines. Elements of the strategy included: centralisation of ICT infrastructure and the development of a corporate information architecture for improved performance.


Organisation Name Accenture Australia Holdings Pty Ltd Trading Name Accenture

Contact Mr Melissa Waldron

Address Ground Floor, 4 Brindabella Circuit,

Suburb Canberra Airport


Telephone 002 6217 3181 Facsimile 02 6217 3001

Website www.accenture.com


ABN 61096995649

Company Background Accenture is a global management consulting, technology services and outsourcing company. Combining experience and comprehensive capabilities across all industries and business functions with extensive research capabilities, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 186,000 people in 49 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008.

Accenture offers a wide range of management consulting services with specialisations across most aspects of management and technology consulting, business service delivery and operation. In addition, Accenture’s comprehensive heritage in systems integration and outsourcing means our consulting advice is pragmatic, outcomes focused, and mindful of implementation challenges.

Globally Accenture operates with one common brand and business model which allows us to serve our clients with consistency. In Australia we operate offices in Canberra, Sydney, Melbourne, Brisbane, Perth and Wollongong. Our clients span a broad range of industries worldwide and include many of the Fortune Global 100 and Fortune Global 500 companies, and numerous Government agencies. Many of our top 100 clients have been clients for at least five years.

Accenture’s culture is strongly customer focused, results oriented and guided by our core values of client value creation, best people, integrity, respect for the individual, one global network and stewardship. We spend over $300 million pa on training each year and we seek out the best talent and actively manage the development of our people to retain the best performers.

Company Accreditation (Optional) Accenture has the following accreditations:

Capability Maturity Model (SW-CMM, CMMI) - Accenture has achieved Level 5 in both SW-CMM and CMMI in key Delivery Centre Network locations, with 93% of seats being in Level 5 centres. We have global CMMI programs in our Delivery Centres and in all 5 Operating Groups and have imbedded CMM into Accenture Delivery Methods. Our APIF (Accelerated Process Improvement Framework) offering helps clients achieve CMMI-based objectives faster.

eServices Capability Model (eSCM) - As founding sponsor and contributing member, Accenture is partnered with Carnegie Mellon University to create the eSCM. eSCM is a capability model that addresses the entire outsourcing process (pre-contract, contract execution, and post-contract), with a focus on building a foundation for sustained improvement of capabilities. Our Bangalore Delivery


Centre is the first BPO organisation in the world to achieve eSCM-SP certification. We are a corporate sponsor of eSCM-SP and have imbedded it into Accenture Delivery Methods.

ISO 9001 - We are certified in ISO 9001:2000 across all 5 global Operating Groups, Spain Delivery Centre and European Service Centre (ESC).

Strategic Planning Accenture has considerable skills and experience in the delivery of strategic planning services, especially within large and complex Australian Government Agencies. Accenture delivers strategic planning services through our Strategy practice. Services include:

(a) Strategic Planning, and Corporate Strategy, and we aim to help organisations set the strategic agenda, identify value creation opportunities, redesign organisations and maximise cost efficiency.

(b) Growth and Marketing Strategy, which helps our clients to continuously improve customer service delivery through innovative growth strategies based on a citizen-centred perspective and to develop cohesive multi-channel and fluid cross-government services, proactive communications and effective workforces.

(c) IT Effectiveness, which aims drive efficiency and effectiveness across an organisations IT portfolio and operations.

Some recent examples include:

a. US International Trade Administration (ITA): The ITA urgently needed to transform itself to better meet the heightened demands of globalised trade. Working closely with an executive leadership team and undertaking extensive interaction with employees at all levels, Accenture facilitated a strategic planning process to help the ITA define its mission, vision, and goals. These steps enabled Accenture to subsequently design and execute a comprehensive approach to drive ITA’s high performance transformation.

b. Australian Customs Service – Accenture worked with ACS, to evaluate the potential for collaboration technology to improve the performance of its Intelligence function. This work included undertaking a strategic assessment of Customs Intelligence, development of future scenarios, and the creation of plan and roadmap to transform their operations.


Organisation Name AOT Consulting Pty Ltd Trading Name

Contact Mr David Taylor

Address Level 15, The Forrest Centre, 221 St. George's Terrace

Suburb PERTH

State Western Australia

Postcode 6000


Website www.aotconsulting.com


ABN 39009374001

Company Background AOT Consulting Pty Ltd is an independent professional consulting service firm that commenced business in 1989 and has since established a reputation for providing specialist skills in business, management and technology consulting. We have been engaged on a range of projects both in Western Australia for the State Government and the Commercial sector, as well as internationally in Asia Pacific and Europe.

The services we provide include:

Business Planning and Analysis (Strategic and Operational);

Facilitation;

Strategic Sourcing and Procurement;

Negotiation;

Contract Development and Management;

Governance;

Audit and Risk;

Stakeholder Engagement and Communications; and

Program, Project and Transition Management.

We have undertaken over 3,000 consulting projects, providing services across a range of sectors:

Commonwealth Government.

Emergency Services.

Financial Services.

Health, Life Sciences and Education.

Information and Communication Technologies Industries.

Infrastructure.

Land and Property.

Law and Order.

Licensing and Regulation.

Local Government.

Mining and Resources.

Oil and Gas.

Online Services.

Primary Industries.

Professional Services.

Science and Technology industries and Science Parks.

Sport, Recreation Tourism and Leisure.

State Government.

Utilities (Gas, Power, Telecommunications, Water).


Company Accreditation (Optional) AOT Consulting has reinforced its commitment to delivering a quality professional consulting service through working in accordance with its ISO 9001 Quality System, accredited by Bureau Veritas Quality International (BVQi) to the ISO 9001:2000 standard.

The firm first established its QMS in 1995 based upon ISO9001:1994 and has since undertaken over 3,000 consulting projects for clients using this system. Professional consulting service delivery and management, business and administration processes have been designed to meet the requirements of ISO9001:2000, which provides consistency in our service delivery and quality outcomes.

Where applicable we also use internationally recognised standards such as AS/NZS 4360 Risk Management and AS/NZS 7799.2:2003 Information Security Management. We also reference internationally recognised standards such as ISO20000 for Service Management.

While AOT Consulting has not sought accreditation for MSP, Prince2 or PMBOK, the principles of these frameworks are applied to designing and managing programs/projects e.g. Prince 2 products are described in our ISO9001:2000 as deliverable outputs.

At any one time, the company may be running 40-50 consulting projects (not all projects run continuously – some are pending specific milestones such as tender close dates). All projects have budgets, milestones and deadlines in accordance with the principles of Prince2 or PMBOK.

Strategic Planning AOT Consulting Business Planning and Analysis (Strategic and Operational) service is designed to assist organisations to develop and plan for new initiatives or review the opportunities for improvement of existing initiatives. There can be many dimensions to this service such as developing strategic plans, analysis of business processes, application of business systems and enterprise technology planning. Another dimension is to assist with the development of a business case to substantiate initiatives and return on investment.

Department of Treasury and Finance Government Procurement Systems Strategy - facilitates a monthly strategic planning forum with senior directors to review and provide a sounding board for strategic planning initiatives.

Western Australia Police (WAPOL) Information and Communication (ICT) Sourcing Strategy - assisted WAPOL in developing a 10 year strategic ICT sourcing strategy, which formed part of its IM&T strategic plan.

Office of e-Government Research and Analysis - assisted the Office of e-Government with a range of strategic projects including whole-of-government enterprise collaboration, Identity and Access Management and Directory Services.

Department of the Premier and Cabinet Functional Review Implementation Team and Office of e-Government - engaged to undertake a feasibility study for a whole of government strategic initiative to establish the Government Shared Land Information Platform (SLIP).


Organisation Name Aperium Pty Ltd Trading Name Aperium Pty Ltd

Contact Mr Michael Holzer

Address Level 27, 101 Collins Street

Suburb Melbourne

State VIC Postcode 3000


Website http://www.aperium.com/


ABN 20097664018

Company Background Aperium is an independent management consultancy group. Aperium was founded in the year 2000 and subsequently incorporated in 2001, with the view that prevailing consultancy models could no longer meet the client need for demonstrably independent advice. Aperium positions its consultancy services exclusively to encompass the development of strategic and operational business plans that are effective and efficient, by the alignment of identified objectives with proven technological capabilities to create implementation roadmaps at enterprise, business unit and technology levels. We regularly have followed this by the provision of subsequent program and project management direction to assure the best possible implementation process. Aperium employs and deploys only most senior and experienced personnel, adhering rigidly to the principle that the level of service we provide to our clients will be of a consistently high degree of excellence. Our consultants have, on average, 15 years experience designing or managing major and large scale projects and programs Aperium values highly, and vigilantly maintains its independence in its selection of technology providers to avoid compromise in service delivery. Over the past 10 years Aperium’s innovative approach has enabled many successful programs and projects working alongside both private and government organisations throughout Australia.

Company Accreditation (Optional) Aperium services are performed in compliance with ISO 9001:2000.

Additionally, we draw upon the standards that are applicable to our services and the requirements of the client. We have adopted a series of elements from ISO 9001:2000 to utilise in our Quality Management Process.

The Aperium Approach has been developed, to enhance the capability of meeting the quality outcome of our client, this approach draws upon the tools of the appropriate industry bodies such Strategic Planning Category, Version 18, February 2010 as; the Australian Institute of Project Management, the Office of Government Commerce (UK) and the global Project Management Institute.

In each assignment the Aperium Approach is used to maintain compliance with the appropriate client nominated standard and that of ISO 9001:2000.

Applicable Standards that form the foundation of our approach:

Office of Government Commerce (UK) – Managing Successful Programs


Office of Government Commerce (UK) – Project Management Method, PRINCE2

Project Management Institute – The Standard for Program Management

Project Management Institute – PMBoK Guide, Third Edition

AS8015 – Corporate Governance of Information and Communication Technology

Preferred Supplier Panels include: Defence (DMOSS, LISTSS, Financial Systems), DHS(ICT Consulting Services), FaCSIA (ICT Services) and Victorian Whole of Goverment eServices Panel.

Strategic Planning Aperium”s considerable Information Strategy Services have evolved from a combination of globally accepted best practice standards and the specific concept of Strategic Alignment developed by the MIT90s Resarch Programme. Services offered to our clients include Information Technology Strategic Definition, Strategic Planning and Review, Enterprise Architecture and Strategic Alignment.

Some recent examples of Aperium’s work in this area include:

Defence WebServices Strategy in which Aperium was engaged to develop the Service Orientated Architecture and Web Services Infrastructure with an outlook to 2012. The project included development and delivery of the Initial Concept Document, the Project Definition Study and the Procurement Strategy, forming valuable components of the overreaching Defence ICT Strategy and Companion Documentation to the new Defence White Paper. This project focused upon governance and organisational approach rather than technology, as the deliverables reflected upon SOA as on organizational change agent rather than ICT infrastructure.

Aperium was engaged to complete the Project Definition Study for the Defence Secret Network Data Exchange Management. This preparation of this document was in effect a Pass Zero Strategy Paper outlining strategic requirements and tactical objectives, with a recommended roadmap for implementation throughout the next 5 years.


Organisation Name Apis Consulting (Apis Group Pty Ltd) Trading Name

Contact Ms Carol Pasfield

Address 4/18 Bentham Street

Suburb Yarralumla



Website www.apisgroup.com.au


ABN 91125472899

Company Background Apis Group is a Small to Medium Enterprise specialising in the provision of high-quality, professional business services to Government, leveraging a foundation of core management capabilities. We have access to a range of consultants and contractors who have formal accreditation in project management and/or an extensive track record in managing and implementing projects.

Apis has demonstrated flexibility and adaptability in working with a variety of cultures, methodologies and service delivery frameworks. Our success demonstrates our ability and willingness to use and/or adapt client processes and reporting mechanisms.

Apis is experienced in guiding and informing organisational improvement through technology, and is adept at tailoring leading practice methodologies to the specific needs of client organisations. We emphasise the importance of understanding an organisation’s business and cultural drivers before investing effort in developing and implementing an appropriate solution.

Apis offers more than a predefined number of consultants – we offer a capability that provides the following benefits:

- Access to a broader range of expertise, as and when required;

- Flexibility and responsiveness;

- Quality outcomes through Apis’ peer review system;

- Surge capacity during periods of demanding or conflicting task priorities; and

- Built-in redundancy to ensure seamless delivery of service.

Company Accreditation (Optional) Apis sits on over 40 Government panels, including:

- Australian Communications and Media Authority – provision of IT consultancy services;

- Centrelink and Medicare – ICT contractor services;

- Department of Families, Housing, Community Services and Indigenous Affairs – IT contractors

- Australian Customs Service – ICT Market Testing;

- Australian Customs Service – Consultancy and business services;


- Australian Customs Service – ICT contract personnel and related services;

- Australian Public Service Commission – Leadership, learning and development provider;

- Australian Taxation Office – Design and strategy services;

- Austrade – Information management and knowledge management;

- Austrade – IT consulting and solution services;

- Department of Foreign Affairs and Trade and Austrade – Management and professional skills training;

- Department of Broadband, Communications and the Digital Economy – Corporate governance services;

- Department of Human Services – ICT management consultancy services;

- Department of Health and Ageing – Organisational design, change management and facilitation services;

- Department of Health and Ageing – Panel to provide consultancy services 2007-09; and

- Department of Veteran Affairs – Provision of design and strategy services under a parallel arrangement.

Strategic Planning Apis offers key strategic planning services and experience in the ICT environment including:

- Environmental awareness and understanding;

- Consultation and facilitation capabilities;

- Research, review and analysis;

- Business process reform;

- Gap analysis;

- Change management;

- Portfolio, program and project management

- Strong understanding of technology trends; and

- Development of ICT strategic plans, especially for small to medium organisations.

Apis was engaged by the Department of Parliamentary Services to lead a team and develop two key ICT strategic plans. Apis delivered plans with a distinctly business focus that recognised ICT as a key enabler for effective business and not an end in itself. From analysis of relevant documentation and critical business stakeholder interviews Apis identified business needs and distilled key strategic themes that defined projects to deliver those strategic themes. In parallel, Apis reviewed and analysed existing systems and architectures to identify improvements and opportunities to consolidate and integrate in the future state.

Apis provided strategic planning services to the Department of Immigration and Citizenship, Global Systems Environment program, to develop understanding of the strategic business initiatives, current drivers and those projected five years ahead, linking them to a range of organisational themes. Apis identified core requirements for the department’s divisions and a range of technology initiatives delivering a coherent, organised capability supporting business and underpinning the GSE program. In support of the strategic planning Apis developed a series of business models and a program of work that altered the development and delivery of IT capabilities.


Organisation Name ASG Group Limited Trading Name ASG Group Limited

Contact Mr Graham O’Sullivan

Address Equinox 1, Level 3, 70 Kent Street

Suburb Deakin



Website www.asggroup.com.au

Email graham.o’[email protected]

ABN 57070045117

Company Background ASG is an award winning and wholly Australian owned IT business solutions provider, offering IT management and consulting services, business intelligence and thought leadership. Established in 1996 our goal is to provide innovative, high quality and cost-effective services to our valued clients. ASG has over 800 consultants’ nationwide providing services in the IT Industry.

Company Accreditation (Optional) Quality Management Standard AS/NZS ISO 9001:2008. IT Service Management ISO/IEC 20000.1:2007. Environmental Management AS/NZS ISO 14001:2004.

Strategic Planning ASG offers a range strategy and business planning services that includes: - identifying, creating and reinvigorating business or operating model; - building distinctive functional or business unit level strategies and plans; - creating enterprise ERP strategies and roadmaps (SAP and Oracle) which guarantee a value-based and business-related ERP landscape in the long term; - constructing performance management and KPI systems to support management decision making; and - aligning organisational culture and mindset to the new strategic direction. CS1: BlueScope Steel We conducted a comprehensive strategic review of the IS organisation of BlueScope Steel, Port Kembla. We conducted the engagement using our business aligned IT Strategy approach and methodology. The outcome delivered was: - revised ICT management framework; - operational process improvement opportunities; - outsourcing contract reviewed and services focus added; - revised organisational operating model introduced; and - business aligned scorecards developed and implemented. CS2: CorpTech Dowling Consulting worked with the Queensland Department of Public Works DG & ADG, alongside the CorpTech executive team to develop: - Strategic vision and objectives (5 year time horizon); - Transformation agenda to realise the vision and achieve objectives; - Performance scorecard to monitor strategy progress and the transformation program; - Coached and mentored of the executive on strategic management; and - Managed the execution of the business transformation agenda. This shift in strategic focus prepared and positioned CorpTech for a successful with the merger with SSA to form QSS, while having an interrupted focus on continually delivering customer improvements to services delivered.


Organisation Name ASI Solutions (Anabelle Bits Pty Ltd) Trading Name ASI Solutions Pty Ltd

Contact Mr Darryl Maloney

Address Unit 4, Block A, Trevor Pearcey House Traeger Court, 4/28 Thynee Street

Suburb Bruce



Website www.asi.com.au


ABN 40068649972

Company Background About ASI Solutions: An Overview Anabelle Bits Pty Ltd, a privately owned Australian company (ACN 068 649 972,) trading as ASI Solutions. Since its foundation in 1985, the Company has grown to become one of Australia’s leading ICT companies currently employing approximately 185 staff Australia wide. ASI Solutions’ customer base varies in scope from Federal and State Government Agencies to the SME market. Some of our major customers include: Department of Defence, the Education sector, utilities, Police Forces, Telstra and major commercial franchises. In a market of increasing complexity, ASI Solutions has the ability to blend both technical expertise and business understanding into a unique and exclusive offering to its clients. This is achieved by committing and supplying solutions with the flexibility and foresight which ensures we are one step ahead of the competition. Planning, combined with a structured approach to management and deployment, supports our model. This will help any client with forecasting its needs and with developing its technology plans to align and integrate them with business goals and objectives. Our strengths reside in Strategic Consulting - Service Management - Security Consulting (IRAP etc) - Resumption Strategies - Solution Design & Implementation - Hardware supply

Company Accreditation (Optional) AASI Response ASI Solutions is proudly an AS9001:2000 Quality Assured Company and operates within the ITIL Framework for its service delivery. ASI Solution’s activities comply, with the requirements of the Commonwealth Protective Security Manual (PSM), the Australian Communications Electronic Security Instructions 33 (ACSI-33) and relevant Australian standards. The compliance framework for ASI Solution’s IT security is the Information Security Management ISO/IEC 17799:2001 against which the ASI Solutions undertakes regular Threat Risk Assessments (TRAs)

Strategic Planning ASI Response

ASI Solutions’ consultants, have years of experience in providing practical strategies for both corporate and government organisations. They take into account the strengths, limitations and directions each agency is planning to follow.

Our ICT strategic services include:

- ICT Governance, Policies and Procedures;


- Business - ICT alignment and integration planning;

- Strategic ICT plan development and integration;

- Tactical ICT plan development;

- ICT health checks;

- ICT policy and process advice, development alignment and implementation;

- Best practices advice in - ITIL, COBIT, AS/NZS 4360 etc.;

- ICT tender specification/requirements development and writing; and

ASI Solutions will utilise its capability to develop with a client, any strategic policy and advice. ASI Solutions’s staff have previously provided invaluable direction by developing strategic ICT plans, development of standard hardware sets (utilising procurement guidelines), and strategic budgetary direction for 2 - 3 year forecasting.

These tasks propagated a program of work which involved development of Information Management Policy within the agency. In addition, the development and acceptance of service management procedures, the implementation of technical solutions to complement and drive the roadmap were all delivered as requested. The work listed above was conducted for DITR transition planning and EDS Service management maturity program.


Organisation Name Aspire Asia Pacific Trading Name

Contact Mr James Bawtree

Address 12 Judith Street

Suburb Seaforth

State NSW Postcode 2092


Website www.aspireapac.com


ABN 82137050492

Company Background Aspire are a company dedicated to helping organisations manage change successfully. We achieve this by sharing and transferring our knowledge to organisations to aid the change process. Our approach is fresh, innovative and energetic, we offer a unique blend of practical experience and deep knowledge of the methods and techniques that we support. Change management is at the core of our services, this is based on programme management, and in particular, Managing Successful Programmes, within this we offer a range of service. We specialise in Best Practice, and in particular focus on the use of the UK Government methodology called Managing Successful Programmes we support this with strong capabilities in strategic review, benefits management, project management using PRINCE2® and operational management processes. We offer a range of services to support organisations through the full change cycle through our team of experienced trainers, coaches, facilitators and consultants who will transfer our knowledge and skills to you and offer the potential to permanently raise your competence for the long term value and benefit of any organisation. Aspire is a knowledge transfer company which helps organisations improve through it's four services. Aspire Academy Aspire Activate Aspire Accelerate Aspire Assess

Company Accreditation (Optional) As an Approved Training Organisation (ATO) and Accredited Consulting Organisation (ACO) Aspire has and follows a quality manual which has been approved by APMG, who specialises in the accreditation and certification of organisations, processes and people, within a range of industries and management disciplines.

Strategic Planning Aspire's Operations Director, James Bawtree has supported ASIC by undertaking Organisational Change Management role within the technology team sitting on the investment group (TGB) project boards and steering committees to ensure the programs align to organisational goals and assist the ASIC staff in achiving the goals. Aspire has a number of partnerships with specialist technology knowledge who we leverage when supporting agencies in adopting new technologies


Organisation Name Australian Continuous Improvement Group Pty Ltd (ACIG)

Trading Name ACIG

Contact Ms Michelle Scott Tucker

Address 203 Drummond St

Suburb Carlton

State Vic Postcode 3053


Website www.acig.com.au


ABN 51005821821

Company Background At ACIG we collaborate with our clients to improve performance of their core capabilities, processes and assets. We deliver our services within key competency areas such as: • Governance (corporate, supplier, program / project, service) • Strategy (business strategies and supporting functions such as ICT) • Business processes (including practices and standards such as LEAN, ITIL, COBIT, PRINCE2) • Workforce (leadership, culture, performance) The Australian Continuous Improvement Group (ACIG) was founded in 1992. Over twenty years we have built an outstanding reputation for delivering high quality services across industries and markets. We have worked successfully with federal, state and local government agencies as well as with the private sector. ACIG consultants are also active internationally, working with the Asian Development Bank throughout Asia and the Pacific. We understand that it’s all about people – your people. It’s about stakeholders receiving the best possible outcomes. It’s about staff being able to deliver the highest quality services. It’s about people making the best use of scarce resources. And it’s about providing your organisation with practical and innovative options. Our credo is: Working smarter. Increased productivity. Greater profits. Streamlined operations. Improved stakeholder outcomes. And for twenty years we’ve helped our clients every time.

Company Accreditation (Optional) Consultants working in ACIG have accreditation in many different disciplines including Lean Manufacturing, Six Sigma, Governance, Service Management (ITIL) and Prince2. Our people are also members of key professional bodies, including the Australasian Evaluation Society, the Institute of Public Administration Australia, the Institute of Management Consultants, the American Society for Quality, and the Australian Institute of Company Directors. As well, ACIG has operated a quality management system to ISO9001 standard for almost twenty years. We all know, though, that accreditation is not synonymous with high quality, successful delivery or even getting it right. At ACIG we pride ourselves in accurately assessing what is suitable for, and the most beneficial to, our clients. We use existing frameworks as well as tailored approaches. Our greatest asset is our combined practical experience. We have applied our knowledge in the field and learnt from our successes and challenges. We know what works and what doesn’t.

Strategic Planning ACIG has worked with many business managers on strategy compilation. We understand from a top down perspective how business strategies translate into supporting ICT strategies. As a


consequence we're very able to assist ICT leaders with compiling strategy responses that satisfy their stakeholders. We believe that technology has great transformational power. We also believe that organisational readiness is key to harnessing ICT's potential. We work with clients to understand what local or global pressures and developments are and assist them with formulating clear business strategies to respond in mid to long term with practical implementation paths and clear costing. We understand that strategies involving the use if ICT are not about the tools and technologies, but about the outcomes sought by business managers. Our planning services involve sequences such as evaluation of current state, internal and external drivers such as markets / development of demand and scenario planning for potential responses. Our consultants have managed whole-of-government shared services projects, building capability and implementing rapid change to address systemic problems. Project Examples: a) Development of 3 year ICT strategy and investment schedule for AusAID responding to changes in international aid delivery mechanisms and large budget increases. b) Review of mobile computing in the Victorian Aged Care Assessment Program (DHS) and compilation of a 5 year ICT strategy for its progression. This work included evaluating state-wide technology platform promoters, handling of IP and governance of tool development.


Organisation Name BearingPoint Pty Ltd Trading Name BearingPoint Pty Ltd

Contact Mr Gideon Lupton

Address Level 17, 99 Walker Street

Suburb North Sydney



Website www.bearingpoint.com.au


ABN 38137030801

Company Background BearingPoint is an Australian provider of management and technology consulting services, with offices in Sydney and Melbourne. Our professionals are recognised leaders in delivering large scale business transformation, strategic planning, enterprise resource planning system, case management, information management, business intelligence and reporting, to clients in private sectors, federal, state and local government agencies. Such projects are supported with our strong capabilities in business analysis, system integration, and project and program management. With more than 100 people, BearingPoint’s experienced team of management and technology consultants has built a reputation for knowing what it takes to help businesses achieve their goals. Our practical and direct approach to problem solving is always driven by the needs and timetables of our clients. Our strength is our people - experienced, committed and ingenious - who understand the particular needs of our clients. From strategy through execution, we help clients make the right decisions and work closely with them to achieve sustainable success. Our core values are Visionary, Respect, Integrity, Accountability and Collaborative which we strive to achieve within our organisation and with our clients. These values reflect the importance we place on how we conduct ourselves in our daily interactions with our colleagues and clients.

Company Accreditation (Optional) a. BearingPoint is a certified alliance partner of SAP and Oracle. We have achieved these results due to our significant investment in our people, tools, and vendor relationships. Our access, as an Alliance partner, to people and information within the SAP development and support organisations is a significant benefit to us and our clients. b. BearingPoint is a member of IBM Partner World. BearingPoint was awarded "IBM System Integrator of the year" for Asia Pacific in 2008. c. BearingPoint has a very strong capability in ERP implementations, as well as program management, enterprise search, data management, change management, training and deployment. We have received multiple awards of excellence from SAP, some in relation to our work in NSW Government. d. BearingPoint has a strong focus on managing quality and risk from its roots as part of a management and technology consulting organisation. Our Quality and Risk Management system provides a pragmatic and collaborative approach to maintaining and improving the quality of our service to our clients, and covers the entire engagement lifecycle from when the opportunity is first identified, through to the project completion. e. BearingPoint has consultants who have experience in projects adopting PMBOK and PRINCE2 Project Management Methodology.


Strategic Planning We help clients crystallise their business strategy, define a delivery roadmap, and execute it. With a blend of strategy and delivery capability, we help deliver the results that the business strategy promises. We work with our clients to link business strategy to operational reality, helping them integrate, innovate and grow. We help clients to: a. Articulate, validate, and deploy business strategies to improve service delivery and deliver operational effectiveness to maximise customer satisfaction, drive efficiency and achieve cost take-out b. Define IT strategies to support the business strategy, particularly in the areas of Enterprise Solutions, Case Management and Information Management c. Align organisational structures and processes with business strategies to increase the probability of realising the benefits associated with transformation, with a particular focus on organisational change management and program governance Some recent examples include: a. Department of Justice - BearingPoint was engaged to develop an IT Strategic Plan that would provide the framework for IT investment. A critical aspect was to support the Government’s strategy to invest in information and communication technologies to boost e-Commerce, connect communities, improve infrastructure, and promote client access to services. b. Connell Wagner - In order to support its expansion plan and go-global strategy, BearingPoint was engaged to review its IT Strategy. Using our IT Management Practice’s QuickScan offering, we developed a forensic report on Connell Wagner’s current IT Infrastructure and conducted an investigation into the future manning and strategic requirements of IT.


Organisation Name Bevington Group (Bevington Consulting Pty Ltd)

Trading Name Bevington Consulting Pty Ltd

Contact Mr Roger Perry

Address Level 5, 55 Exhibition Street

Suburb Melbourne



Website www.bevingtongroup.com


ABN 12080534005

Company Background The Bevington Group is a change management consultancy and productivity services provider, based in Melbourne. It was established in 1993 and has refined its methodologies in over 350 assignments at large and medium sized organisations.

The Bevington Group has driven successful business improvement projects in many of Australia’s most significant businesses and institutions, including: ANZ Banking Group; Austrade (Australian Trade Commission); Coles Ltd.; Department of Human Services (Victoria); GE Money; Pacific Brands; Shell (domestically and internationally); Sensis; Swire Group; Unisys; Visy and; Westpac.

Over the course of the company’s existence we have developed (and continue to evolve) a range of repeatable methods aimed at delivering sustainable improvement for our clients. Our methods have a number of distinctive attributes, including:

- Staff engagement;

- Detailed data;

- Quantified opportunities;

- Quick wins as well as longer term opportunities;

- Strong implementation focus; and

- Support for technology change.

Key to our company’s ethos is an ‘engagement’ model. We believe that the most effective change outcomes are achieved when both the problems and solutions can be owned by the client teams, right down to the people performing the work. In this case we would be highly focused on knowledge and skill transfer to enable the team to do much of the work.

Company Accreditation (Optional) Strategic Planning The Bevington Group has extensive strategic planning experience. The key elements of the Bevington Group’s approach to strategic planning are based on those espoused by Hamel and Prahalad (1994), including:

- Environmental challenges;


- Current capabilities;

- Required capabilities;

- Gap analysis;

- Strategic architecture;

- Change architecture;

- Change plan.

Example 1: Hospital Re-Design Strategy Victorian Department of Human Services

In 2007, the Victorian Department of Human Services decided to embark on an investigation of process improvement opportunities in the Victorian Health Services. The Department engaged the Bevington Group to work with them to develop a comprehensive strategy. The result has been an announcement by the Minister in 2008 to support by a funded process improvement program, which has started with three highly successful pilots. The Bevington Group has been supporting the project from strategy through to pilot implementation.

Example 2: Australian Envelopes

Australian Envelopes is Australia’s largest manufacturer of envelopes. In 2008, Australian Envelopes engaged the Bevington Group in the development of its forward strategy and in the development of its management team. The Bevington Group has worked with the CEO, CFO and Head of HR to deliver a readily implementable and broadly communicated strategy based on seven strategic pillars.


Organisation Name Beyond Technology Consulting Pty Ltd Trading Name

Contact Mr Craig Reilly

Address 87 Brook Street

Suburb Crows Nest



Website www.beyondtechnology.com.au


ABN 16126850708

Company Background Beyond Technology Consulting is a boutique Australian consulting firm providing expert independent technology advice to our clients. Our aim is to assist our clients to increase the efficiency and business value of their ICT activity. We ensure that ICT goals, processes, and practices are optimally aligned with the business and prepare action plans to address shortfalls. Our commitment is to provide business focused technology alignment through actionable advice.

All of our consultants are highly experienced IT professionals: all have a minimum of 8 year’s industry experience, they are practical people - most are engineers, and all are MBA qualified. All of our principal consultants have Highly Protected security clearance. The advice that we provide is based on real world experience, industry best practises, and proven technology to create optimal technical solutions for our client’s business.

Along with technology advisory, we have experience in Federal Government procurement processes and have developed a methodology that meets the stringent requirements of FMA Act agencies. We have constructed our business model and undertake all of our dealings so that there is no conflict of interest, perceived or real. Whilst we maintain strong relationships with technology vendors and service providers we are not aligned and we do not accept commissions or other payments from any vendor.

Company Accreditation (Optional) Beyond Technology has several quality assurance processes in its delivery methodology to ensure its service delivery continues to meet the highest expectations placed on it. All Beyond Technology consulting partners have Australian Federal government highly protected security clearance status. All Beyond Technology Consulting staff must have completed internal project management, client communication, OH&S and TPM, TOIEM, BMAE and RA2 methodology training before starting a client engagement. Beyond Technology Consulting is listed on the Federal Government ICT multi use list.

Our service delivery model has the following Quality Assurance components as part of our overarching RA2 consulting methodology:

* Permanently Assigned Beyond Technology Consulting Partner – Beyond Technology ensures that each client has a permanently assigned Consulting Partner that is responsible for the client relationship. This Consulting Partner is not a sales resource, but a highly experienced consultant that is responsible for the review of all client presented reports and findings. All consulting partners


have backgrounds in senior technology executive roles and both technology and MBA qualifications. In the unlikely event of a personality or performance problem, the client can raise this directly with the Consulting Partner at any time or during the regular project meeting

* Ongoing peer review – At every stage of the service delivery process the Beyond Technology consultant must undertake a peer review process. This process ensures that standards are maintained and that several perspectives are considered throughout the process

* Regular Client Project Meetings – These regular (weekly) meetings aim to ensure constant alignment to client expectations and ensures that time is not expended inappropriately. The meeting will include the client project sponsor, the responsible Beyond Technology Consulting Partner, and as required any Beyond Technology Consultant working on the project.

* Constant Client Communication and signoff – The RA2 methodology requires ongoing and clear communication at all time during the project. This communication ensures that the client sponsor is abreast of progress, current roadblocks or project concerns. Where appropriate a risks and issues list is maintained by the consultant and included in the communication with the client. Beyond Technology often works in a cross team environment with client resources using the same methodology.

* Constant Internal Communication – The Beyond Technology team works behind the scenes to ensure that you receive the best possible advice. To achieve this across multiple technology disciplines we undertake diligent internal communication on each project to ensure that secondary staff are able to quickly take over projects in the unlikely event of sickness or accident, and also to ensure that peer review is undertaken throughout the consult.

Strategic Planning Beyond Technology Consulting’s Technology Strategy Advisory practice is focused on developing implementable strategies for organisations to align ICT capabilities with broader business goals. Our engagements may take several forms:

* IT Business Alignment

* IT Operational Efficiency Assessment

* ICT Architectural Reviews

* ICT Health Checks

Our Strategy Consulting team performs their work within the 3 phase RA2 IT strategy lifecycle model. These phases are:

- Business requirements

- Technology strategies

- Best practice

- Market trends

- Industry standards

- Current technology

* Assess

- Gap analysis

- Broad risk analysis

- Comparison of alternative approaches


- Target IT infrastructure

* Advise

- Risk/reward analysis

- Technology and project constraints

- Action planning

- Project planning

- Critical success factors

We pride ourselves on delivering advice that is practical, achievable, cost effective, and business focused. We do not seek to produce plans based on bleeding edge technology or esoteric reports designed for little more than sitting on a shelf.

Recent client examples include:

1) For a regionally based Australian University, assessment of ICT operational performance and business alignment. The outcomes of our review included a whole of business IT strategy, a redefined budgeting and business justification process, IT reorganisation, and operational process remediation plan.

2) For a national Federal government department, development of an enterprise mobility strategy that included the review of operational readiness and processes, device selection, security threat risk assessment, and procurement of mobile voice and data services and related devices.


Organisation Name Blue Zoo (Blue Zoo Holdings Pty Ltd) Trading Name Blue Zoo

Contact Mr Anthony Friday

Address Level 1, 414 Murray Street

Suburb PERTH

State WA Postcode 6000


Website www.bluezoo.com.au


ABN 87119062850

Company Background Blue Zoo is a boutique Australian advisory practice with a substantial international footprint; delivering business in India, Singapore, Indonesia and the UK. The company specialises in governance, strategy and risk; and is widely regarded as one of Australia’s premier advisory firms.

Blue Zoo has an unparalleled depth of advisory experience, and operates across the three broad practice areas of corporate advisory, professional conduct and technology advisory services.

Blue Zoo’s point of difference is the approach that we take to the delivery of these services. Whilst we use the same international frameworks and standards as our competitors; Blue Zoo is much more focused on tailoring them for local conditions. This means that we only use seasoned and experienced professionals within our business, and our recommendations are practical, implementable and measurable.

These claims are based on a wealth of experience, innovation, pragmatic recommendations, and Blue Zoo’s ability to discover and understand business drivers before envisioning how an organisation can best support them.

Many of Australia’s most successful companies rely on Blue Zoo to deliver their products and services more effectively, to enhance shareholder value, and to build more resilient and more sustainable organisations.

Company Accreditation (Optional) The Blue Zoo quality management system is ISO9001-based, and consists of documented, planned and industry developed systems; including internal planning and review processes; and external / third party peer reviews. Control features in the Blue Zoo quality assurance program include thorough planning and project management training; standard methodologies; standard report formats; and thorough multi layered process reviews. All engagements are subject to file and report review involving an internal quality assurance officer. This system ensures consistency of standards in meeting the expectations of clients, the profession and the general public. Blue Zoo Advisors are members of numerous professional bodies and holders of internationally-recognized qualifications. The entrance requirements of these professional bodies and for attainment of these qualifications are high, and continuing annual professional development is a mandatory requirement. Blue Zoo Advisors are selected through their depth of experience in a specific practice area. All have an impressive list of formal qualifications and certifications and, equally importantly, have a wealth of pragmatic experience in fulfilling these functions. Advisors in the corporate advisory practice area


are all serving company directors, Fellows of the Australian Institute of Company Directors, and Fellows of the Corporate Directors Association. All have international exposure and have

Strategic Planning Blue Zoo is able to leverage a wealth of experience in ICT strategic planning through our Technology practice, offering CIO Services, IT Strategic Planning, Information Architecture, IT Sustainability and Business Continuity advice in this area. Our experienced Advisors combine many years of real world experience with a pragmatic, collaborative approach to deliver tangible, realistic results. In order to provide a balanced approach that considers ICT process, governance, organisation and architecture requirements while clearly aligning ICT strategic recommendations to business objectives, the Blue Zoo ICT Strategic Planning process includes parallel streams of business analysis and ICT architecture assessment that ensure that maximum focus is placed on people, processes and technology that have the greatest impact on operations and provide the greatest return for effort. Clough Limited engaged Blue Zoo to develop a 5 year ICT Strategic Plan and a transition/divestment strategy to in-source technology operations from Jakarta. Blue Zoo subsequently managed a portfolio of 50+ projects as part of the transformation, and as a result Clough has improved service delivery with greater efficiency, at a reduced cost with better business alignment and greater agility. Forge Group engaged Blue Zoo to develop a 3 year ICT Strategic Plan across the group. Blue Zoo consulted widely with stakeholders and in parallel carried out a quantitative capability assessment to identify business requirements, highlight gaps in capability and prioritise initiatives for the next 3 years. Recommendations covered ICT structure, technology and business processes to improve service resiliency and responsiveness.


Organisation Name Booz & Company Trading Name Booz & Company (Aust) Pty Ltd

Contact Ms Jaidene Osborne

Address Level 7, 7 Macquarie Place

Suburb Sydney



Website www.booz.com/anzsea


ABN 11130171658

Company Background Booz & Company is a leading global management consulting firm, helping the world’s top businesses, governments, and organizations.

Our founder, Edwin Booz, defined the profession when he established the first management consulting firm in 1914.

Today, with more than 3,300 people in 57 offices around the world, we bring foresight and knowledge, deep functional expertise, and a practical approach to building capabilities and delivering real impact. We work closely with our clients to create and deliver essential advantage.

In Australia, New Zealand and South East Asia (ANZSEA), Booz & Company has been advising clients since 1987. We’ve worked on significant, large scale and high impact assignments for the region’s major corporations and government organisations. We combine extensive global experience with local knowledge and understanding, ensuring our clients receive optimum solutions.

For our management magazine strategy+business, visit www.strategy-business.com.

Visit www.booz.com to learn more about Booz & Company.

Company Accreditation (Optional) Strategic Planning Strategic Planning is part of a continuum of strategic advisory services that Booz & Company provides to its clients. It ranges from strategy development through to what it takes to operationalise the strategy. In the context of ICT, we have an integrated ICT Operating model that encompasses seven key elements:

1. Business and ICT strategies (linking IT to the business outcomes and setting objectives and targets)

2. ICT portfolio management

3. Project delivery

4. Sourcing and vendor management

5. Enterprise architecture

6. ICT Operations and sustainment


7. ICT management, governance and organisation.

Further, Booz & Company provides ICT Value Management services that identify and unlock ICT value in agencies under cost pressure. This approach provides the assessment and metrics to make funding and strategic business decisions to ensure the financial sustainability of the ICT organisation.

Two recent client examples:

1) For a large Federal Government agency, Booz & Company conducted an ICT value Management engagement that provided insight to the organisation on strategies to address increasing ICT spend in the context of a large scale transformation.

2) For an Australian Policy agency, Booz & Company conducted an ICT strategy that included outcomes to support greater linkage between the business and IT parts of the agency as well as process improvements in portfolio management and IT business relations. The project further provided insights into options for the agency’s mainframe and other infrastructure requirements.


Organisation Name BSR Solutions (Business Strategy Review Pty Ltd)

Trading Name BSR Solutions

Contact Mr Greg Reid

Address Suite 902, 370 Pitt Street

Suburb Sydney



Website www.bsrsolutions.com


ABN 21100950516

Company Background BSR Solutions is a business and technology consulting organisation focused on the delivery of high quality, independent consulting services to public and private sector clients. Our key people have been providing business and ICT strategy services, program management, business improvement services and program/project evaluation services to NSW, Victoria and Commonwealth Government agencies for over 25 years. BSR Solutions has focused largely upon the provision of professional independent consulting services to the Government sector. Of our three directors and principal consultants, two have had long public sector careers holding senior executive positions in the IT and Communications arenas. BSR Solutions is accredited to a range of government panel contracts, including NSW Government ITS 2020, NSW Premiers & Treasury Performance Review Panel, the Victorian Government eServices Panel, Queensland GITC, and is an endorsed supplier in relation to a number of Federal Government Agency Panels. Our understanding of Government policy and strategic management frameworks are second to none enabling our people to offer significant domain experience and knowledge to all potential government clients

Company Accreditation (Optional) The ISO9001:2008 Quality System maintained by BSR Solutions and externally certified by BSi, centres on 3 business processes (1) Sales and Marketing, (2) Tender Response Preparation, and (3) Client Project Engagement and Delivery. Our Project Engagement and Delivery process requires continual monitoring and management by the assigned Director and has stage checkpoints for reviews with the BSR project team and/or with client representatives. Our use of the PRINCE2 methodology provides the basis of developing a project charter and plan which ensures the appropriate management controls and review of stage deliverables. In 25 years BSR has not had a client assignment which did not deliver the agreed quality outcomes, was over time or over budget. All of our past and current clients can attest to this.

Strategic Planning BSR Solutions has a depth of understanding of government processes, strategic management frameworks, business planning, probity requirements and service expectations. The directors of BSR Solutions bring over 100 person years of senior public sector experience and have provided a broad range of strategic, management and operational advice to a large number of NSW Government and Federal Government Agencies. The Directors of BSR Solutions have an extensive knowledge and understanding of NSW Government Agencies and Public Sector processes,


including the need to improve service delivery, drive efficiency and obtain value for money. We understand the business of government, the accountabilities of agencies and their executive management teams, together with a deep understanding of the expectations of central agencies. The provision of strategy development services is a mainstay of our service portfolio ensuring the alignment of business strategies and priorities with ICT directions and investment. Our strategy development offering incorporates the development of ICT strategic and tactical plans, technical architecture strategies, knowledge strategies, information management, business case preparation, benefit realisation strategies and the development of appropriate governance and risk management frameworks. Projects include a Strategic Plan for integrated Communications services South Eastern Sydney Illawarra Health Service that covers an Area-wide integrated approach to the provision of telephone (e.g. VOIP) services (landline, mobile and including PDAs) and video-conferencing services capable of delivering unified communications. BSR Solutions also undertook a high level strategic review of the ICT environment within the NSW Catchment Management Authorities (CMAs).


Organisation Name BSTTech Consulting Pty Ltd Trading Name BSTTech Consulting

Contact Mr Bruce Talbot

Address Level 1, 32 Northbourne Ave

Suburb Canberra City



Website www.bsttechconsulting.com


ABN 79123098671

Company Background BSTTech Consulting is a small to medium enterprise that was established in 2007 by a group of Information and Communications Technology (ICT) professionals with extensive government and industry experience. BSTTech’s focus is the provision of trusted information sharing and management solutions to meet the secure information management needs of government. Rather than focus on ‘perimeter security’ of information networks, BSTTech uses Enterprise Architecture (EA) principles, a consulting methodology, and the documentation of business processes, to create Service Oriented Architecture (SOA) based information management systems. These disciplines enable an organisation’s ICT systems to deliver both information sharing and information security business objectives. BSTTech’s core services are based on a structured consulting methodology that provides expertise in the design, build and management of secure information processing systems. BSTTech are leaders in the design and implementation of system architectures that remove the information sharing constraints imposed by traditional network security implementations, where information is held in isolated domains. This capability has significant potential where the ongoing challenge of sharing information between disparate government agencies’ networks exists. In addition, BSTTech can offer a range of generic ICT services including Project Management, Business Analysis, Systems Architecture, and Technology Implementation.

Company Accreditation (Optional) BSTTech Consulting is a Defence Industrial Security Program (DISP) member for personnel and facilities, and is able to hold information security classified up to RESTRICTED on site. BSTTech consultants hold security clearances ranging from SECRET to TOP SECRET Positive Vetting (PV). BSTTech is an Associate Member of the Rapid Prototyping, Development and Evaluation (RPDE) program at Defence. RPDE is a joint industry/Defence program that facilitates productive and rapid engagement between the two groups to solve Defence business, military and computing problems. BSTTech is a supplier under the Defence Materiel Organisation (DMO) Services Supplier Panel (DMOSS), offering consultants for Systems Engineering, Enterprise Architecture, Project Management and ICT Accreditation. BSTTech consultants hold PRINCE2 and PMBOK certifications for the supply of Project Management capabilities.

Strategic Planning BSTTech provides Business Analysis and Enterprise Architecture services for information-centric organisations. BSTTech’s focus is on the application of structured business logic and processes to achieve the secure management, distribution and publishing of sensitive and critical information at


all security levels. Using our consulting methodology, BSTTech is able to align the ICT needs of an organisation with their business imperatives. BSTTech develops superior technology transition plans based on an in-depth analysis of the existing environment, the desired capability, and the gap between the two. BSTTech’s technology roadmap bridges the gap, and defines the business processes and metadata tags required to support the desired capability. Recent examples of BSTTech Strategic Planning activities include: • Development of a Systems Assurance regime for Defence. This RPDE task saw the development of a high level Systems Assurance strategy, detailed policy guidance, and the integration of the new capabilities into the existing acquisition and sustainment processes. • Development of the mobile ICT strategy for the Chief Information Officer Group (CIOG) at Defence. • Development of a Metadata Schema that supports the integration of existing ICT systems and information between the United States and Australian Government. • Documentation of a Net-Centric Enterprise Services (NCES) compliant architecture for the delivery of metadata to the US Department of Defense for an Australian ICT supplier. • Creation of the Australian Customs and Border Protection Service (Customs) ICT strategy to achieve budgetary savings of $30M in a single Financial Year.


Organisation Name Business Aspect Pty Ltd Trading Name

Contact Mr David Lennon

Address 588 Boundary Street

Suburb Spring Hill



Website www.businessaspect.com.au


ABN 11112888785

Company Background Business Aspect was founded in Brisbane by a group of professionals in the business consulting discipline of the ICT industry. The principals of Business Aspect are considered leaders in their respective disciplines and have worked together for many years as employees, external consultants and associates of a multi-national ICT infrastructure integration company.

Business Aspect offers a number of consulting services across a range of disciplines, including:

- ICT Strategic Planning and Architecture.

- ICT Program and Portfolio Management.

- Project Guidance and Recovery.

- Business Case Development, Tenders and Responses.

- Risk Management, Business and Service Continuity.

Our goal with every engagement is to deliver completely independent strategies and advice that is focused on deliverable outcomes. We have no financial or other link to any vendors, infrastructure or software providers. Our focus is always what is right for our clients.

What this means is that outcomes are developed with a proper understanding of the business drivers and technology solutions. We assist in bridging the gap between technology integrators and traditional management consulting.

We have developed exceptionally strong methodologies and intellectual property that contribute additional efficiency to our consulting engagements, while also providing a solid framework for the delivery of strong outcomes.

Company Accreditation (Optional) Business Aspect has commenced establishing its Quality Management System and is working towards accreditation in late 2007.

Business Aspect is committed to quality in all activities and has set its goals to:

- Achieve the highest degree of customer satisfaction.

- Deliver services that are second to none.

- Ensure all customer services are provided within the agreed time.


- Provide a working environment to attract high quality human resources.

- Strive to continually measure and improve the quality of outcomes and processes.

- Ensure compliance with all legal, legislative and contractual obligations.

- Communicate the quality manual, policies and objectives to all staff and actively encourage participation in quality improvements.

The Business Aspect quality management manual and the subsequent processes will be reviewed formally on an annual basis. Additionally, as processes change or new processes are introduced the quality manual will be updated.

The Business Aspect processes are intended to be preventative (i.e. to avoid creating quality issues), continuously improving (i.e to incorporate learning's), adaptive (i.e. to adjust to changes in circumstances) and controlled (i.e. to measure their effectiveness).

Strategic Planning Business Aspect professionals are very strong in ICT strategic planning. The focus of Business Aspect’s services is the alignment of ICT capabilities with desired organisational outcomes. This involves:

- Gaining a good understanding of the organisation’s needs within the scope of a review.

- Understanding current and potential technology solutions.

- Review and alignment of ICT frameworks and capabilities to achieve business objectives.

- Ongoing review and mentoring to assist clients to implement strategies and realise business benefits.

We provide general business consulting services in strategic planning and architecture that are often supported by domain specific experts (eg business architecture, change, information/data architecture, applications, infrastructure and telecommunications) to develop business aligned ICT strategies that effectively leverage technology to provide real outcomes.

Victorian Department of Infrastructure – ICT

Business Aspect consultants defined a strategy and architectural framework for the definition and evaluation of future public transport ICT projects.

The framework was based on a Service Oriented Architecture model which assisted in overcoming the challenges inherent in providing ICT services to an organisation that transcends geographic and organisational boundaries.

Department of Prime Minister and Cabinet – 5 Year Technology Plan

Business Aspect Consultants developed a 5 year technology strategy for the Department of Prime Minister and Cabinet in preparation of changed outsourcing arrangements in 2004.


Organisation Name Business Catalyst Consulting Pty Ltd Trading Name Business Catalyst International

Contact Mr Khalil Allahwala

Address L 18, 2 Chifley Square

Suburb Sydney



Website www.bizcatalyst.com


ABN 11120213443

Company Background Business Catalyst is a premier niche-consulting firm specialising in business and IT improvement serving many of Australia’s largest and leading organisations over 10 years. We provide clients with a select range of services using a highly experienced multi-disciplinary team of specialists combined with a results driven approach. Our range of services includes:

1. Business Performance Improvement - Strategic planning, business analysis, process improvement, performance measurement, business case development, governance design.

2. Sourcing Strategy - Global sourcing strategy, due diligence, contract review, vendor selection and negotiation, governance design.

3. IT Project Management - Business IT strategy, management framework, benefits realisation and effectiveness review, IT project strategy alignment and health checks, business system implementation and support process management.

4. Implementation - Transition management, ERP consulting, sourcing management, training and development, risk and compliance management, change management, business and IT engagement.

Business Catalyst is management consulting arm of the Dialog Information Technology group of companies. Dialog is a national, information technology, services and applications development company, with over 500 technology specialists. Together, we provide pragmatic and practical business improvement and ICT services that begins with an improvement strategy and encompasses a spectrum of end-to-end business solutions for an optimal balance between technology, processes and people.

Company Accreditation (Optional) Strategic Planning Our approach to ICT strategic planning ensures business and IT strategies are fully aligned so that IT serves the business as a whole. Our approach is based on: (a) Developing a 'Business Information Technology Strategy' with the business that sets out the business strategies that will be supported by IT. This provides a structured approach to IT investment decisions and options. (b) Developing the 'IT Strategy' with the ICT group that sets out how the IT function will deliver and maintain the imperatives in the Business Information Strategy and implementation planning.

NRMA: Conducted a strategic and organisational review of the IT function with emphasis on business alignment and customer service delivery quality. Developed a Business Systems


Framework as a model for assessing current and future systems. Developed a comprehensive business planning , review and reporting process.

Aristocrat: Developed strategic plans for Business IT Strategy, ERP and Technical Infrastructure.

Cadbury Schweppes: Developed the strategy, IT structure and processes and repositioned the local IT operation to a Regional Information Centre for the Asia Pacific Region, in preparation for global ERP implementation. Led a program to stabilise the SAP implementation and maximise business continuity.

Commonwealth Bank of Australia: Business Catalyst was engaged to facilitate the Bank’s IT strategic planning (working with the Bank and EDS) as an integral part of the business strategic planning.


Organisation Name CA Technology Pty Ltd Trading Name Collins Anderson Management

Contact Mrs Anne Hammond

Address Level 17, 45 Grenfell St

Suburb ADELAIDE

State SA Postcode 5000


Website www.catechnology.com.au


ABN 67076520324

Company Background Established in 1996, Collins Anderson Management (CAM) is a consulting firm specialising in providing management solutions through a range of innovative products and services to help organisations achieve future success. CAM was established by Managing Director, Joe Collins, and Director Daniel Anderson to meet existing and future client’s needs, built on a positive track record in providing personalised services and a reputation for developing outcomes that are strategic and fit our client’s corporate directions. With over ten years experience CAM offers an extensive range of skills and experience that provide a value-added service to clients, with a commitment and responsibility to successful outcomes. With over 50 successfully completed plans and with over 60 years combined strategic planning experience, our consultants are amongst the most skilled in the business. Our consultants have previous local and state government and private sector technical and senior management experience with qualifications in accounting, economics, business management, quality management and marketing. CAM can tailor solutions that will work in meeting organisation’s needs in the following fields, Management Consultancy, Regional Development and Project Management. CAM will in partnership with our clients, provide services that add value and practical solutions utilising our extensive experience and professional expertise.

Company Accreditation (Optional) C A Technology has an internal Quality Management System aligned to ISO9000 principles. CA Technology/Collins Anderson Management have developed and utilise use of our own products such as the Interplan® Risk module for our own identification of key risks facing projects. The Interplan® products are utilised by over 90 clients throughout Australia and New Zealand.

Strategic Planning CAM has been involved in the design and implementation of Corporate, Strategic and Business Plans across all levels of Government and in the private sector. Strategic planning is our company’s core expertise. Our Strategic and Business planning methodology is based on a best practice ‘strategic management model’, which deals with planning as an integral part of a complete management system. The system also incorporates policy, services, budget and performance measurement. CAM has developed its own strategic management software tool interplan® to manage data input, linkage and reporting. Recent plans include Kakadu Health Service who is an indigenous primary health care provider based at Jabiru. CAM were engaged by the Health Service to facilitate the preparation of a three year Strategic Plan and Business Plan to identify and address the many challenges faced, and to take advantage of major opportunities. Another example is


Anangu Pitjantjatjara (AP) Services who are a ‘key service provider’ organisation providing a broad range of services and support to communities. AP Services commissioned CAM to develop their Strategic Plan. Key outcomes of the strategic plan included clear identification of the external opportunities for and threats to AP Services, it examined the internal structures of AP Services, identified strengths and weaknesses, clearly articulated a set of Goals, Outcomes and Strategies that supported Anangu’s and other key stakeholder’s vision for AP Services and enabled management and the Executive to build an organisation that could be effective in a period of rapid growth in service delivery to Anangu.


Organisation Name CardsConsult Pty Ltd as trustee for CardsConsult Trust

Trading Name CardsConsult

Contact Mr Ian Povey

Address "Barwidgee" Mates Gully Road

Suburb Tarcutta



Website www.cardsconsult.com


ABN 96158359036

Company Background CardsConsult was established in 2000 to work with Government and the Private sectors to develop and implement innovative card & payments service offerings. This includes ID, disbursements, retail consumer payments and emerging channel solutions like Mobile. CardsConsult has an extensive international client background and experience providing the foundation for business and IT strategy consulting, training and product development services. Clients choose to work with CardsConsult to challenge conventions; leverage practical international expertise; identify new and different ways to create value from cards & payments; develop unique business models, strategies, and solutions specific to your requirements; and to implement solutions. CardsConsult operates on a National and International basis and is a regular contributor to conferences and specialist industry media. CardsConsult is recently published in the Journal of Payments Strategy & Systems, published by Henry Stewart Publications, London.

Company Accreditation (Optional) Strategic Planning The CardsConsult approach with all clients is to recommend a four phased model that seeks to deliver a comprehensive understanding of the Current State of Play; the Opportunities that present themselves to the client; a prioritised consideration of where the focus should lie; and ultimately the plans and steps required to achieve the desired strategic outcome. This process allows the client to use check points along the way to modify or defer aspects of the work; while also providing clear documentation and workshop settings for the client organisation to gain unilateral buy in from all constituents. This approach was used while seconded to the Office of the e-Envoy in the UK Cabinet Office as the Smart Cards Policy Advisor to all levels of Government. This consultative approach delivered the resulting Smart Card Policy Framework that was subsequently delivered at the time. Most recently, Australia's largest retail group having engaged CardsConsult to support their migration to Chip & PIN, maintained the relationship to request a defined Financial Services and Payments roadmap over the next 3 years. This leverage CardsConsult's detailed understanding of existing ICT infrastructure and third party dependencies to deliver a road map that was both constructive and pragmatic for delivery & IT prioritisation. Equally, a third example includes each of the Issuing clients migrating their Debit, Credit and Prepaid cards to Chip & PIN. A key


requirement was ensuring that the roadmap pursued was open and avoided any undue sunk costs as standards and mandates change over time.


Organisation Name Carlton Training Organisation Pty Ltd (NINI Investment Trust)

Trading Name Carlton Training Organisation Pty Ltd

Contact Mr Darryl Carlton

Address Suite 126, 8 Wells Street

Suburb Southbank



Website http://www.100days.com.au


ABN 49862732034

Company Background We work with CIO's and other "C" Level executives with responsibility for the Information Technology decisions in their organisations. Our value-add is to assist with the task of Aligning IT with the Business. Our goal is to help the CIO transform their organisation, to become a fully-fledged member of the executive team, and to advance their own careers by moving from technology leader to business-person responsible for IT. These products and services are offered as First100Days - a set of Diagnostic and Consulting Tools to support these outcomes which, depending on the challenge being presented may involve an assessment of the maturity and readiness of an IT organisation across the dimensions of Enterprise Architecture, IT Strategy, and IT Portfolio Management.

Company Accreditation (Optional) Strategic Planning The CTO approach to IT Strategic Planning its to focus explicitly upon the alignment of IT with the Business. This encompasses such activities as;

(1) benchmarking the current performance of IT across the dimensions of Vision and Execution

(2) building understanding with the Business about their core drivers and the outputs and outcomes required

(3) modeling the IT spend against the enterprise business model to build a "spend matrix" which can be correlated to business priorities

(4) prioritising the IT portfolio against the EA business and information models

CTO has recently completed assignments for a major Government owned energy provider where we developed a five year IT strategic plan which for the first time was objectively linked to the business drivers and key strategies. The result has been a Board endorsed IT Strategy which clearly sets out the portfolio of new generation projects and the retirement of obsolete systems against an expanded budget which is itself linked clearly to business outcomes and benefits.

We undertook work for a State Government agency to model their Business Plan outputs and to provide an objective linking of these to the Outcomes required by the Government. These in turn were linked to the IT Portfolio of acitivities to ensure that the IT projects were clearly focused and delivering the required outcomes or the State.


Organisation Name CDRU NSW Pty Ltd (Cost Down Revenue Up)

Trading Name Cost Down Revenue Up

Contact Mr Ian Woollett


Suburb North Sydney



Website www.cdru.com.au


ABN 58134655673

Company Background CDRU provides strategic IT sourcing services to large, complex ASX top 200 or public sector organisations driving sustainable cost reduction initiatives while meeting business requirements for growth. We partner with our clients through a transparent business model that is based on vendor independence and risk-sharing through outcome oriented fee structures. The cornerstone of CDRU’s proven methodology is that cost reduction initiatives require the interlinking between IT strategy development aligned with business needs and IT Procurement, with strong category experience and operational implementation experience to realise cost reduction. How we deliver CDRU applies a proprietary method that integrates the areas of strategy, procurement and implementation in one business case assessment. Step 1: Current State assessment of the enterprise and interrelated core infrastructure across storage, server and desktop, voice and data networks, as well as applications and middleware. Step 2: Financial assessment across operational, capital and staffing budgets. Step 3: Define ‘future state’ operating models and technology options, including the development of infrastructure roadmaps that are best practice whilst reflecting the latest market conditions and vendor offerings. Step 4: Identify Business Case opportunities that can be implemented

Company Accreditation (Optional) CDRU has a proven track record of delivering outstanding results for its clients. All engagements are overseen by a peer review QA system to ensure the highest quality and consistence of deliverables. This quality is demonstrated by the repeat business CDRU obtains from large government and corporate clients, such as Hunter Water, IAG, First Data, Coates Hire, RICOH, Transfield Services, Investors Mutual Limited. Our consultants are qualified in a range of program & project methodologies (PRINCE2, MSP, PMP, etc.).

Strategic Planning CDRU has a standard methodology for developing ICT Strategic Planning that revolves around the creation of Target State Architectures (TSA) and Roadmaps. The relevant inputs in creating a TSA include; The current state. Industry best practices. SWOT Analysis. Business and IT strategy. The result is the determined Target State. The business benefits of the Target State are identified to ensure strategic organisational alignment and is then compared to the current state to establish the delta between the two states so as to identify the appropriate initiatives and technologies that can be instigated to address these gaps and produce the desired roadmap. The roadmap is a living and


evolving artefact that is reviewed regularly to ensure: Continued alignment of the roadmap to organisational strategy. Re-assessment of inputs to determine validity and influence on target state. Alignment of ancillary projects to the roadmap initiatives. To track the progress of the initiatives against the indicative time frames. To identify the need for any new initiatives through the re-assessment of priorities. The TSA view and associated roadmap provide a visionary view as to the change required within the prescribed technology domain. Initiative detail at this stage is high level meaning that all identified initiatives will need to be further investigated. Validation is achieved through the execution of the CDRU transformation methodology and production of architectural artefacts. Current Projects QR National where CDRU developed the ICT strategy for the next 5 years, and Transfield Services where CDRU produced a 5 year telco strategy.


Organisation Name Centre for Health Informatics, University of New South Wales (Enrico Coiera)

Trading Name Enrico Coiera

Contact Dr Enrico Coiera

Address Centre for Health Informatics

Suburb UNSW



Website www.chi.unsw.edu.au


ABN 57195873179

Company Background The Centre for Health Informatics (CHI) conducts fundamental and applied research focusing on the design, evaluation and application of ICT, and in particular, decision-support technologies for healthcare and the biosciences. CHI is research centre in the Faculty of Medicine at the University of New South Wales and has been a research partner to major healthcare providers, other research institutions and governments, including the New South Wales Department of Health and the Commonwealth Department of Health and Ageing and the National Institute of Clinical Studies.

The Centre’s funded research programs span clinical communication, safety and evaluation, decision support and information retrieval, imaging informatics, biomedical systems stimulation and public health surveillance. The Centre’s work is internationally recognized for its groundbreaking contributions in the development of intelligent search systems to support evidence based healthcare, developing evaluation methodogies for IT and in understanding how communication shapes the safety and quality of health care delivery.

Centre researchers are also working on safety models and standards for IT in healthcare, mining complex gene microarray, medical literature and medical records data mining and building health system simulation methods to model the impact of health policy changes.

Company Accreditation (Optional) UNSW is a founding member of the prestigious Group of Eight research intensive universities in Australia and a member of the Universitas 21 international consortium.

Strategic Planning The Centre provides consultancy on the development of eHealth strategy.

The National Institute for Clinical Studies (NICS) commissioned CHI to assist with their long term strategic planning and setting organizational strategy in decision support in 2004. Specifically, CHI provided assistance for NICS to develop its work plan for electronic decision support. The British Medical Journal commissioned Professor Coiera, Centre Director, to develop long-term strategy options for its electronic publishing business.

In 2004, CHI ran a forward looking one day workshop bringing together participants from health and IT sectors, including NSW Health, Microsoft, CSIRO and R&D groups from across NSW. The workshop resulted in an ambitious sketch of a 20 year plan for e-Health activities in Australia.


In setting its own research program, The Centre has conducted environment scanning, scenario analysis and detailed planning and mission/vision and objective setting for itself. It has also undertaken consultancies for external parties in a variety of settings. CHI staff actively engage in State and National committees and policy fora, providing expert advice on health informatics issues, including the Australian Health Information Council.


Organisation Name Chairmont Pty Ltd Trading Name Chairmont

Contact Mr Michael McAlary

Address Level 7, 88 Pitt Street

Suburb Sydney



Website www.chairmont.com.au


ABN 66067519680

Company Background Chairmont was established in 1995 by Michael McAlary, a former Price Waterhouse director of 10 years. Our highly experienced consultants have conducted an array of assignments across a number of industries. Our consultants have strong technical, organisational and people skills drawn from very diverse backgrounds.

Chairmont is one of the few management consultancies which hold an Australian Financial Services License (AFSL) which allows us to integrate our consulting and investment advisory services. Chairmont provides a wide range of management consulting services with specialisation in strategy, risk management, business process improvement, compliance, and IT development and implementation.

At Chairmont, we work closely with our clients to improve their revenue, reduce their costs and manage their risks. As advisers and implementers we will not only provide independent, reliable, and practical advice, but also manage the implementation in a planned and controlled manner. We can provide full end to end solutions, or undertake specific project segments, or if the need arises provide specialist skills from Programme Managers, Project Managers, Change Managers, Project Coordinators to Business Analysts.

Chairmont is a member of several private and governmental organisations’ panels and has, through long-term relationship with some of its clients, achieved the status of “trusted adviser”.

Company Accreditation (Optional) The key accreditations are:

- Australian Financial Services Licence

- Microsoft Partner.

Committees and industry involvement:

- Australian Securities Exchange (ASX) Risk Panel

- Australian Bankers’ Association (ABA) Credit Code Taskforce

- Australian Payments and Clearing Association (APCA) Electronic Presentment and Dishonour Committee

- Investment and Financial Services Association (IFSA) – SuperEC


- Lenders’ Mortgage Insurance Industry (LIXI) standards.

Chairmont in 15 years of consulting has worked with all the major project management methodologies e.g. Six Sigma, Prince and Agile, and the different information Technology (IT) development methodologies, e.g. Joint Application Development (JAD), Rapid Application Development (RAD) and the traditional approach.

Strategic Planning Strategic planning sets the framework for driving the sustainable success of an organisation or a business unit. A key management process is being able to convert a Strengths, Weaknesses, Threat and Opportunities (SWOT) analysis into operational plans. This can be achieved through structured facilitation exercises supported by defined deliverables where there is an understanding of the culture or change imperatives.

Chairmont’s strategic planning services include:

- Sustainability services

- Gap Analysis

- Change management

- Facilitation

- Strategic to operational plan management

- Market research.

We have conducted or been involved in a number of strategic planning exercises in the corporate world.

Examples include:

1. Public Trustee of NSW - Chairmont’s work with the Public Trustee of NSW (PT) won a New South Wales Government Treasury Managed Fund award. This work has allowed the PT to develop a more sustainable business model and provide new business opportunities. The project involved conducting a strategic assessment of PT’s fund management operation and determining with the client its future direction given its risk profile.

2. Top 5 ASX listed company by market capitalisation - Chairmont developed business plans for a number of business areas of a major institution and through a SWOT analysis identified the key revenue drivers, internal challenges and the external factors impacting on the division.


Organisation Name CHILL IT PTY LTD Trading Name CHILL IT

Contact Mr Mark Buckingham

Address Level 2, 3 Carlingford Rd

Suburb EPPING



Website www.chillit.com.au


ABN 83137898296

Company Background Established in 2008, Chill IT is a company that provides a wide range of Information Technology goods and services to many different types of organisation. With offices in Sydney, Canberra, Melbourne & Perth, we offer hardware and software sales for desktops/laptops, servers, printers and network infrastructure. With a proven track record in SME, medium and large businesses as well as Government and Not for Profit, we can meet your technology needs at all levels.

Company Accreditation (Optional) • Microsoft Gold Certified partner • CISCO Certified Partner • Acronis Certified Partner • Authorised Apple Reseller • Netgear Platinum Partner

Strategic Planning Chill IT has considerable experience in strategic planning and develops strategic ICT plans for a number of organisations. These plans include analysis of current status as well as taking the stated strategic business goals for organisations, resulting in clearly defined action plans in the near, medium and long term. Recent examples include Cancer Australia (www.canceraustralia.gov.au) a Commonwealth Government department based in Sydney. Chill IT performed a review of the current ICT infrastructure and positioning, developing a plan and roadmap. Chill IT has also been managing the implementation of the recommendations in the plan continuing to provide advice and oversight. A second relevant example is the NSW Harness racing club (www.menangleparkpaceway.com.au) Chill IT have been advising NSW Harness racing on their ICT requirements for a number of years, developing their most recent ICT Strategic plan. Chill IT have been managing the implementation of the plans recommendations over the last 24 months as the NSW Harness Racing club goes through the biggest change in its history as it physically relocated to its new location in South Western Sydney. A third example is Youth Off The Streets (http://www.youthoffthestreets.com.au). Youth Off The Streets (YOTS) is a NSW based non-denominational community organisation working for young people who are disadvantaged, homeless, drug dependent and or recovering from abuse. Chill IT have been assisting YOTS in a strategic and operational role since we commenced operations.


Organisation Name Codarra Advanced Systems Trading Name Codarra Advanced Systems Pty Ltd

Contact Mr Warren Williams

Address 251 Crawford Street

Suburb Queanbeyan



Website http://www.codarra.com.au


ABN 81008651723

Company Background Codarra Advanced System’s primary business imperative is the provision of consulting services in ICT, security, project management and various disciplines of engineering. The development of business solutions is offered to provide niche solutions to clients but only where this can be undertaken without creating conflicts of interest. Codarra’s training business provides a vehicle to ensure the highest standards of professional services within Codarra and also to utilise our expertise to train our clients to accredited standards in project management and related disciplines such as requirements engineering. Codarra is a wholly Australian owned company, having been in business for over 21 years. Codarra is an independent entity and has no parent company dictating its objectives.

Company Accreditation (Optional) Codarra is an ISO9001:2008 certified company, certificate QEC27662. Codarra is a Registered Training Organisation, certificate 2006\12520.

Strategic Planning Codarra provides business analysis service for its clients as well as for its own internal projects across Strategic and Operational areas of organisations. When for example, The NSW State Rail Authority (SRA) had a project go wrong where the product that was to be delivered by the contractor was not going to meet the expectations for the SRA. They did not know how the various projects supported their mission and so Codarra was tasked to undertake a complete business analysis of the organisation to map projects against business functions. Codarra developed a Business Continuity Issues Paper and Strategic Plan for the Defence Communications Network (DCN) with recommendations to senior Defence committees (and to the DMO Director General of Communications in particular), on infrastructure and organisational changes needed to enhance the DCN’s survivability in the case of disaster or attack. The task involved travelling to various ADF bases and interviewing communications staff to determine the issues faced when communications failures occurred. The resulting issues paper and plan contained in excess of 100 recommendations. Some of these were architectural and technical in nature, however the most significant recommendations were of an organisational nature, and highlighted incompatibilities between user needs, delivered systems, maintenance contracts, and service delivery contracts in support of systems. The resulting documents have been used within the Chief Information Officer’s Group.


Organisation Name Communications, Design Management Pty Limited

Trading Name

Contact Mr David Welch

Address Level 1, Building 1, 169 Gladstone Street

Suburb Fyshwick



Website www.cdm.com.au


ABN 15053788720

Company Background CDM is an ISO9001 accredited professional service company with a proven track record in the delivery of innovative Information Communications Technology (ICT) projects and solutions, professional services and technical expertise in the areas of ICT Project Management, Network Design and Systems Integration. Established in 1991, CDM is an Australian owned Small to Medium Enterprise (SME) with offices in Sydney, Canberra, Melbourne and Brisbane.

Customer satisfaction is central to CDM’s operating philosophy, with 80% of our business resulting from repeat clients.

CDM specialises in analysing, planning, designing and implementing ICT solutions for Corporate Enterprises and Government bodies. CDM’s clients include:

- The Department of Defence

- Attorney-General’s Department

- Attorney-Generals Department D Branch

- Australian Customs Service

- Department of Finance and Administration

- Australian Trade Commission

- Department of Transport & Regional Services

A pool of approximately 140 Project Management and Technical staff can be drawn on for any given project. All hold relevant Project Management (eg PRINCE2 and MAIPM) or Technical (eg MSP and CCNA) qualifications, are security cleared (up to TSNV) and have at least 5 years of experience in ICT Environments.

Company Accreditation (Optional) CDM’s company accreditations include:

- AS/ANZ ISO 9001:2000

- Australian Institute of Project Management (AIPM)


- Project Management Body of Knowledge (PMBOK)

- UK Office of Government Computing’s Projects in Controlled Environments (PRINCE2)

- Information Technology Infrastructure Library (ITIL)

- Australian Telecom Users Group (ATUG)

- Australian IT&T Security Forum (AITSF)

- Australian Business Limited

- BICSI certified.

- Defence Industry Security Program (DISIP) member; CDM complies with Defence Security requirements and arrangements.

- Intelligent Transport Systems Australia (ITS Australia) member; ITS Australia is Australia’s only organisation focused on facilitating the development and deployment of advanced technologies across all modes of transport; air, sea, road and rail.

- Microsoft Gold partner

- Technology partners (eg Juniper, Cisco, 3COM, Citrix, Molex, Microsoft, Novel, Siemens, AMP Netconnect, et al)

Strategic Planning Defining, documenting and planning for the strategic implications of ICT projects are core activities for CDM. We have recently completed projects for the Department of Defence, the Attorney-General’s Department and the Australian Customs Service that have required requirements definition, documentation of these requirements, the composition of a Project Management Plan (PMP) and the execution of projects.

Our approach to strategic planning in an ICT context is derived from the ASDEFCON framework (which is a standardised approach to Project Management that is used by the Department of Defence and is comprised of a standard set of templates and procedures that minimise risk and maximise project effectiveness), and, is based on PRINCE 2 and PMBOK.


Organisation Name Connexxion Business Solutions (Connexxion Pty Ltd)

Trading Name Connexxion Business Solutions

Contact M Maxine Ewens

Address GPO Box 1143

Suburb Canberra



Website www.connexxion.com.au


ABN 80105196423

Company Background Connexxion provides end-to-end corporate solutions from its head office in Canberra and satellite offices in Melbourne and Brisbane. The company was established in the 1980s and has been working closely with our clients to develop core business systems. We are known for high quality service provision built on integrity and objectivity, and for providing an independent opinion in complex situations.

The rebranding to Connexxion Pty Ltd in July 2009 has strengthened our position in the marketplace by consolidating our business focus and strengthening our partnering philosophy that underpins the company’s client relationship model. Our service offerings and development philosophies were re-aligned to better meet the changing business needs of our clients.

Connexxion’s objective is to provide our Government clients with efficient, relevant, and cost-effective solutions that meet today’s ever-growing legislative reporting requirements. This has seen us expand into a national service provider connected to a network of international partners such as Microsoft, Oracle, Compuware and Agresso.

Your solution is delivered by a team of over 70 experienced consultants who you will find approachable and focussed. Our clients tell us that our consultants are easy to work with and have a genuine partnership mind-set. They see the benefits of our approach and have achieved effective outcomes by partnering with us. We encourage our clients to embed their resources into our project teams so they can learn to support their own products as part of operational handover in a live business environment as one of our underpinning business philosophies is knowledge transfer

Company Accreditation (Optional) TThe company and our consultants hold a range of independent certifications that demonstrate our commitment to compliance with relevant industry best practices. Our primary certifications include:

• Services that comply with the requirements and principles of AS 12207 (Information Technology—Software Life Cycle Processes).

• Consultants experienced in planning, developing and implementing the Information Technology Infrastructure Library (ITIL) service management standards, including Service Delivery and Service Support.


• Support services that comply with the requirements and principles of AS8018 (Australian Standard for ICT Service Management) and AS17799 (Information Technology Code of Practice for Information Security).

• Risk management best practice (in accordance with AS/NZS:ISO 31000.2009.

• The application of quality principles, as defined under AS/NZS 9001:2000, PRINCE2, MSP and ITIL methodologies.

• Microsoft Gold Certified Partner, providing the full range of Microsoft technical and product related services.

• Certified Project Management practitioners in the application of PRINCE2 ®, Managing Successful Programmes ®, PMBOK and/or Project Management Methodology Version 2 (PMMv2).

• Roadmap to gain the following accreditations: CMMI Maturity Level 3; Registered Training Organisation (RTO) status; ISO9001; and EPA environment management plan licence.

• Member of the Defence Industry Security Protocol (DISP).

• Member of the Australian Institute of Project Management.

• Member of the Australian Information Industry Association.

• Member of over 20 Australian Government Panels.

Strategic Planning Connexxion consultants have significant expertise in the provision of Strategic planning advice. Our methodology commences with a review of the organisation’s business operations, followed by a gap analysis that results in recommendations as to the most efficient and cost effective solution. Our services comply with requirements and principles of AS 12207 and include:

• ICT Strategy and Planning;

• ICT Best Practice Frameworks;

• ICT Program and Project Management;

• ICT Architecture and Information Management; and

• ICT Procurement within Government legislation and guidelines.

Project 1: Department of Resources, Energy and Tourism (RET).

Approach: Our consultants provided RET with a strategy for the ICT hardware and software required to implement a SharePoint 2008 solution. Connexxion provided two options regarding internal/external hosting.

Outcomes: The Department selected a service provider to externally host the solution at a significantly reduced cost when compared to the internal option. Levels of access and control were retained while adhering to Departmental security policies.

Project 2: Construction and Industry Skills Council (CPSISC)

Project: Resource Database

Approach: CPSISC required the Resources Database facility to be upgraded from a web page to a database providing search and access to a greater amount and range of content provided by external service providers. Connexxion developed a strategy to obtain the functionality and upgrade the ICT environment to achieve CPSISC’s objectives.


Outcomes: CPSISC successfully replaced the web page with a database with full Content Management System functionality.


Organisation Name Consulting Insights Pty Ltd Trading Name Consulting Insights

Contact Dr Phil Malcolm

Address PO Box 3218

Suburb Manuka



Website www.cinsights.com.au


ABN 32091631159

Company Background Consulting Insights can help you add significant, measurable, and sustainable value to your organisation. We can help you improve organisational performance, and learn for the future through ongoing alignment of people with business, and performance management systems. We can help you maximising the value added by your information resources by delivery of small amounts of highly relevant, consistent, reliable information, and by focussed, rigorous, cost-effective data quality management & information delivery. We can help you maximise the value delivered by your IT resources by building top management ownership and understanding of IT strategy, by ongoing alignment of IT with business, and by sharing and building on the experience of others. We can work with you to build on the best from your existing organisation, developing a culture of sustainable improvement. We have worked in over 50 successful projects for over 30 agencies, and have facilitated over 250 workshops.

Company Accreditation (Optional) Strategic Planning Consulting Insights is currently leading the development of a new Standard Operating Model for ICT Strategy and Architecture at the Australian Taxation Office. This new model will integrate processes and deliverables across the ICT function within the Enterprise Architecture Framework. The new model will significantly improve interactions with the User community, and will introduce ICT Portfolio Management. This redesign has involved facilitating workshops for SES Officers from different parts of ICT, enabling them to arrive at an agreed, common view of how they should be working together. Space Time Research Pty Ltd traditionally produces software used by Statistical Agencies to process Census data with clients including the Australian Bureau of Statistics and Statistical Agencies in a number of other countries. We developed a product development and marketing strategy enabling STR to better leverage of their technology for storing and analysing very large amounts of structured data, then, as part-time Product Manager, we helped to define future products so that the Company can move from its traditional market-place of Statistical Agencies into the more general Business Intelligence and Advanced Analytics market-place. Also for the Tax Office, we developed the target architecture of an Information Technology Strategy for the Large Business and International Business Line, focusing on the acquisition, analysis, and sharing of real time intelligence, and response to same, incorporating both hard and soft information. We have also undertaken Strategic Planning for AGIMO, Department of Health and Ageing, Department of Veterans’ Affairs, and Shoalhaven Council.


Organisation Name Cordelta Pty Ltd Trading Name Cordelta

Contact Ms Rebecca Edwards

Address Level 1, 44-52 Townshend St

Suburb PHILLIP



Website cordelta.com


ABN 69107788401

Company Background Cordelta is an ACT-based professional services company that helps to improve business outcomes through management and technology services, solutions and capability enhancement. The company was established in 2004 to provide an environment in which people could use their initiative, experience and passion to deliver outstanding results on business and IT projects. Since then the company has worked hard to improve the breadth and depth of its services through selective recruitment, internal development and the successful delivery of client engagements. Cordelta currently has over 150 permanent and contract employees within the ACT and revenue of approximately $20m per annum. The company has successfully completed over 500 engagements and is an active member of various management and ICT panels with Commonwealth Government agencies, including the Department of Defence and the Department of Finance and Deregulation. Our strengths include, experienced staff at competitive rates; detailed knowledge of public sector requirements and reforms; tools and techniques that comply with industry standards and client requirements; commitment to integration with client teams and transfer of knowledge to client staff; a pragmatic and collaborative working style; and an excellent reputation for the successful delivery of projects.

Company Accreditation (Optional) Cordelta has an established quality management system which aligns to ISO9001:2000 within the following categories, document and record management; management responsibility; resource management; and measurement, analysis, and improvement. The components of Cordelta’s quality management system are documented on the company’s intranet site, as well as in management, employee and contractor agreements. The Cordelta management team has defined a set of core values which are frequently promoted and modelled and is responsible for quality assurance on engagements. Employees are mentored in the Cordelta quality management system and every engagement is subject to management review of inputs and outputs. Cordelta has infrastructure in place to support its quality management system, including, time-recording system; document and record management system; integrated engagement and financial management system and employee enablement – email, SOE. In order to measure, analyse and continually improve Cordelta’s quality management system, Cordelta reviews management systems and procedures monthly to identify and resolve issues. Periodic and post implementation reviews of each engagement are also undertaken to identify strengths, weaknesses, opportunities and threats. This includes a face to face meeting with the client to determine their level of satisfaction and identify opportunities for improvement.


Strategic Planning Cordelta’s ICT strategic advisory services are underpinned by practical experience. We encourage an enterprise approach tailored to identify business drivers, options and solutions and provide insights into public sector and broader market directions likely to guide further technology and people investments. Cordelta’s strategic planning approach provides comprehensive insight into the aim and objectives of the strategy, factors driving the need for change, options for meeting that need, the strengths and weaknesses of each option, gap analysis and other considerations to provide guidance on the most appropriate path. We develop a robust understanding of our client’s business models, capabilities and emerging requirements to compare operations, identify efficiencies, operational models and relevant technologies and establish roadmaps for implementation and improvement. Cordelta worked with a large Commonwealth Department to develop a strategic sourcing solution for personnel recruitment. Cordelta assisted with broad consultations within the Department to assess the suitability of current arrangements. We also gave advice on the different sourcing solutions in accordance with the Commonwealth Procurement Framework and in consideration of commercial market drivers. An open source solution was subsequently chosen and a program of work established to deliver the solution. Cordelta worked with the ComSuper executive in 2008 to help plan and deliver their Strategic Business Improvement Program, involving a number of business and IT projects over a three to five year period. Cordelta provided a wide range of architecture, procurement and contract management advice to establish a single administrative platform for all ComSuper activities.


Organisation Name CPT Global Limited Trading Name

Contact Mr Steve Hickey

Address Level 4, 161 London Circuit

Suburb Canberra



Website www.cptglobal.com


ABN 16083090895

Company Background CPT Global Limited is an established and proven independent technical and IT management consulting services company with over 200 consultants working with almost 70 clients worldwide. CPT’s head office is in Melbourne with offices in Canberra, Sydney, London, Munich and New York, and is listed on the Australian Stock Exchange (ASX:CGO).

With its IT management consulting services, CPT focuses on providing the IT organisation with independent client-side consulting services leading, coaching and partnering with each client’s IT management team. This extensive and proven management consulting practice leverages the extensive experience of our professionals to deliver practical quality business solutions and advice to our clients.

CPT’s professionals have experience in areas such as ICT Strategic Planning, ICT Sourcing Strategies, Business Cases, Business Requirements, Information Architecture and Complex Project Management. These services are predominantly provided to the Government, Health and Banking and Finance industries.

CPT’s independence and experience ensures that our clients receive strategies and ongoing advice that has no conflict of interest with the selection of packages/products or delivery service providers. CPT is always prepared to support the implementation of our recommendations.

Company Accreditation (Optional) CPT Global is an ISO 9001:2000 quality accredited organisation. The application of our business processes and policies ensure that only suitably experienced consultants deliver our services. CPT Global services are delivered through the application of consultant experience, CPT processes and client’s processes to ensure that delivery meets the client’s objectives and risks are mitigated.

Strategic Planning CPT Global Limited provides ICT Strategic Services for both government and commercial organisations including:

ICT Strategic Planning - CPT has a reputation for aligning the IT organisation with the business plans of the organisation. This allows the funding of ICT to be directly linked with the funding of business initiatives. Recent clients include Australian Customs Services, Medicare Australia, Department of Finance and Administration, Child Support Agency, Department of Industry, Tourism and Resources.


ICT Sourcing Strategies - CPT specialises in assisting organisations to create tenders, contracts and procure low risk multi-suppler sourcing arrangements where the IT organisation has the level of control that they require and all service providers, both internal and external, operate in harmony. Recent clients include Department of Finance and Administration, VicRoads and Office of Housing (DHS) of Victoria.


Organisation Name CTO Group (The Trustee for CTOG Unit Trust)

Trading Name CTO Group

Contact Mr Andrew Mclintock

Address Level 5, Tower A, 7 London Circuit




Website www.ctogroup.com.au


ABN 32867906135

Company Background Established in 2010, CTO Group is a small Canberra based organisation. With a focus on Federal Government, it is our mission to provide a high performance service, aligned to industry standard methodologies. Our big picture approach and highly specialised team is well regarded across Federal Government and corporate industry. We recognise the importance of business success by delivering quality, professional ICT solutions. As a service-focused organisation, we are fully committed to developing solutions and delivering outcomes to meet business requirements. CTO Group provides services in the fields of ICT Strategy and Consulting, Systems Integration, Project & Program Management, Business Continuity Planning, IT Risk and Audit Assessment.

Company Accreditation (Optional) CTO group maintains industry certifications, accreditations and industry partnerships to support core capabilities. Our strategic partners include Cisco, Citrix, EMC, Microsoft and Symantec. Technical accreditations - Certified Data Centre Designer (CDCD) - Hewlett Packard Accredited Integration Specialist (AIS). - ITIL Foundation, version 2 & 3 - Microsoft Certified Systems Engingeer (MCSE) - STS Symantec Backup Exec 2010 - STS Symantec Enterprise Vault 10.0 for Exchange - STS Symantec NetBackup 7.0 for Windows - STS Symantec Technical Foundations: Security Solutions 1.0 - STS Veritas Cluster Server 5 for Windows - STS Veritas NetBackup PureDisk 6.5 - STS Veritas Storage Foundation 5.1 for UNIX - STS Veritas Storage Foundation 5.1 for Windows ICT Risk and Assurance - Certificate in Software Quality Assurance and Management - Certified Internal Auditor - Certified Information Systems Auditor - Certified Fraud Examiner - Certified Government Auditing Professional Security Clearances Staff with current and active security clearances (generally to Highly Protected or Secret NV1)

Strategic Planning CTO group has developed a proven methodology around delivering ICT transformation that aligns with defined business objectives. The methodology has been developed and refined to provide a flexible framework that can be applied to large and complex ICT environments right through to individual ICT services and sub-elements that make up the ICT construct. The methodology has been engineered so that it can be applied to assess and determine the best approach for delivering ICT transformational change. Any application of the methodology must consider people, process and technology viewpoints; once again the level of detail will be linked to the nature of the engagement. CTO Group recently completed an Enterprise Storage assessment for Hewlett


Packard’s (HP) Enterprise Services providing ICT services to the Australian Taxation Office (ATO). The purpose of the review was to assess current capabilities of the teams in respect to people, process and technology. Following the assessment of gathered evidence, operational issues where identified, service capability mapped to defined criteria, options and improvement opportunities identified, and recommendations made. CTO Group principle consultants were directly involved in the development of ICT strategic capability roadmaps for the Department of Human Services. The roadmaps defined future state objectives based on business outcomes described within the Department ICT Strategic Plan. Application of a defined and proven solution methodology was used to baseline current capability maturity and detail the transitional states of operation required to raise maturity and reach the required future state.


Organisation Name Deloitte Touche Tohmatsu Trading Name Deloitte

Contact Mr Dean Grandy

Address 8 Brindabella Circuit

Suburb Brindabella Business Park



Website www.deloitte.com.au


ABN 74490121060

Company Background Deloitte offers a leading global firm with decades of experience servicing Public Sector clients in Australia and internationally. Our key assets are our ability to resource a diverse range of skills and experience across our national practice to meet your needs in an efficient and cost-effective manner. Supporting our key personnel are Deloitte’s global methodologies and tools together with a pool of over 4,500 employees in Australia whose skills and experience are shared through an extensive knowledge management capability.

Deloitte’s depth of experience and our strong technology acumen together with our proven methodologies and tools combine to differentiate us from our competitors. Our solutions are based on the Deloitte CIO Management Framework™ and our Enterprise Programme Management Framework (EPMF). These frameworks assist in the alignment of ICT strategy with business strategy through the assessment of capabilities and opportunities and the optimisation of an organisation’s portfolio of programs and project.

Deloitte has a proven track record working collaboratively with our government clients to successfully implement the frameworks. As a result, we are confident that we can bring a strong combination of knowledge and technical expertise to the ICT Management Consultancy panel.

Company Accreditation (Optional) Strategic Planning Deloitte’s depth of experience working with the Public Sector, our strong technology acumen and proven methodologies and tools combine to differentiate us from our competitors. We have a proven track record in working closely with our clients to “translate” and link business and IT needs and capabilities. Our IT Strategy solution is based on the Deloitte CIO Management Framework, which depicts an integrated view of IT, addressing the whole information and technology lifecycle from IT strategy, through to planning and implementation.

The IT Strategy component focuses on an initial current-state assessment of the organisation’s strategies and priorities, architectures, sourcing arrangements, skills and capabilities. Deloitte identify gaps, issues, risks and opportunities, bringing this information together to develop the IT Strategy. We define and prioritise projects and activities to ensure achievement of a preferred model and best practice IT environment. We have considerable experience and track record undertaking this work. For example:

- Child Support Agency - Enterprise Architecture Strategy


- FaCSIA - ICT Systems Review/CCMS IT Strategy

- MPL - Business System Renewal Strategy

- Department of Human Services (Vic) - ICT Strategic Review & HealthSMART Program

- Department of Health - Health Corporate Network

- Department PM&C Shared Corporate Services Strategic Review & Implementation


Organisation Name Design Managers Australia Pty Limited Trading Name Design Managers Australia

Contact Mr Justin Barrie

Address 24 Mills St

Suburb Hackett



Website www.designmanagers.com.au


ABN 21105405516

Company Background Design Managers Australia was founded in 2003 by strategic communications consultant Justin Barrie. After a successful career in the Federal Parliamentary Press Gallery and Australian Public Service, Justin sought to apply his skills and techniques with a broader client group. DMA provides high level facilitation, co-design skills and strategic planning for organisations looking to plan and execute their business strategies in ICT and other related disciplines. DMA's background in communications and issues management, combined with deep experience at the highest levels of ICT planning and execution ensure clients receive high quality support at all times. DMA consultants are experienced leading Executive groups in planning and supporting multi-disciplinary teams (ICT, business, communications and informations mangement) in implementing excellent ICT programs and portfolios of work. DMA has worked for a range of Federal and State and Territory Departments and Agencies including the ATO, PM&C, Human Services and related Agencies, Queensland Rail and National Water Commission.

Company Accreditation (Optional) Justin Barrie has been a member of the Australian Marketing Institute since 1998.

Strategic Planning DMA has worked with a range of Departments and Agencies to strategically plan how ICT should be used to support and drive business strategy. Our method is to develop ICT plans that sit within formal planning frameworks - linking objectives to vision and ICT products, services and measurement to the objectives. The first example of strategic planning is the Centrelink (now Department of Human Services) Digital and Social Media Roadmap. The Roadmap used facilitated workshops and Executive interviews to build a cross-portfolio plan for the use of digital and social media. We started by defining the channels and matching these channels to intended client outcomes. Then we worked with the Digital Team to capture all intended ICT projects that fell within the framework to prioritise and plan the coming year. The Framework is now in its second year and has become a critical planning tool between communication, business and ICT representatives. To prove the veracity of the model in large and small organisations, the Framework has also been used in the National Water Commission. In 2009 DMA was involved in a large ATO ICT planning project - the Operations Re-Design Project. Working with representatives from ATO Operations, DMA led strategic planning of the change in business processes, particularly in Operations Correspondence, and planned the ICT and business process support required for the


change. Large scale business planning, and the implications for the ICT environment are a strength of DMA.


Organisation Name Dimension Data Australia Pty Limited Trading Name Dimension Data Australia Pty Limited

Contact Mrs Emily Slawson

Address Unit 7, 18 - 20 Brindabella Circuit, Brindabella Business Park

Suburb Canberra



Website www.dimensiondata.com


ABN 65003371239

Company Background Dimension Data was founded in Sydney in 1987. Dimension Data Australia has a strong national presence, with offices in Adelaide, Brisbane, Canberra, Melbourne, Perth and our head office in Sydney. Dimension Data is a wholly-owned subsidiary of Nippon Telegraph and Telephone Corporation (NTT), a Japanese-based service provider with over $100 billion in annual revenues and nearly 200,000 employees (listed on the Japanese stock exchange). Dimension Data is positioned at the forefront of networking and communications in 47 countries around the world. Dimension Data, a specialist IT services and solutions provider, helps clients plan, build, support and manage their IT infrastructures. Dimension Data applies its expertise in networking, converged communications, security, data centre solutions, Microsoft and contact centre technologies, and its unique skills in consulting, integration and managed services to create customised client solutions. Drawing on our experience in consulting, professional services, project management and managed services, we deliver a full lifecycle of services.

Company Accreditation (Optional) Dimension Data’s comprehensive quality management system has been successfully certified to the internationally recognised ISO 9001:2008 standard in our Sydney office and in our Perth office by BSI Management Systems, a JAS-ANZ accredited certification body.

Strategic Planning Dimension Data Strategic Consulting (DDSC) delivers Strategies covering new Initiatives (e.g. Business Intelligence), define architecture directions overing information, applications and infrastructure as well as providing predictive costing to justify initial fund justification. DDSC uses an accelerated approach to develop Information Architecture (IA) which becomes the Strategy foundation in terms of technology, infrastructure, risks, priorities, funds and business stakeholders’ buy-in. IA is a step-by-step approach to define the strategic information needs by: Determining the corporate and departmental information needs, Prioritising the information (corporate and departmental) needs, Identifying the existing IT limitations to meet the new strategic information needs and Creating a foundation for IT organisations to deliver services in accordance with business-centric SLAs This allows DDSC to recommend strategies to integrate information critical for running the business, growing it and transforming it. Once the information integration foundation is created, DDSC will be in a position to define a roadmap to rationalise business applications. Examples: Smart Service Queensland – Delivered in 2008 an ICT strategy that aligned


ICT initiatives with the business strategies, tactics and critical success factors. The engagement defined the priorities of the identified ICT initiatives, provided budget guidelines and conducted facilitation sessions to obtain Smart Service Queensland stakeholders buy-in; and Townsville City Council – Delivered an Information Architecture Service in 2010 by interacting with the Council’s CEO and Directors across all the Council’s business lines. DDSC recommendations were approved and funds were allocated as a result of the business case prepared by DDSC.


Organisation Name Direkt Consulting Pty Ltd Trading Name

Contact Mr David Rowlands

Address 6 Hindon Street

Suburb CORINDA

State QLD Postcode 4075


Website


ABN 37119693275

Company Background Direkt Consulting is a niche consultancy specialising in governance and strategy, standards, performance improvement and informatics, primarily in the health sector. The consultancy has been operating since 2005 and has undertaken a series of strategically oriented projects, primarily for Government agencies and non-Government Organisations. Direkt Consulting uses a networking model, assembling teams of highly experienced experts to match the specific needs of the project at hand. These experts are typically industry leaders with 20-30 years of experience in senior public sector roles, and clearly understand the multiplicity of needs of Government agencies operating in complex environments. Direkt Consulting's principal, David Rowlands, is personally involved in every project. David has 25 years experience in information management and strategic information technology, in particular in ensuring business, information and technology alignment. He is internationally recognised in the e-health arena.

Company Accreditation (Optional) Direkt Consulting has not yet sought third party accreditation but is well versed in quality management, conformance, certification and accreditation. For example, Direkt Consulting has advised both Standards Australia and the National E-Health Transition authority on conformance, certification and accreditation issues in the health sector.

Strategic Planning Direkt Consulting has undertaken ICT strategic planning activities in Australia and for the Singapore Government. It's principal, David Rowlands, has led, managed and undertaken a wide range of strategic planning activities including but not limited to ICT, in both public sector and consulting capacities. He has held senior positions with ICT strategic planning responsibilities in the South Australian, Queensland and Commonwealth Governments. Examples of ICT-oriented strategic planning projects undertaken by Direkt Consulting including planning for e-health in South-East Queensland, and development of a strategic roadmap for standardisation to support Singapore's e-health program. Direkt Consulting developed a comprehensive and staged strategy for ICT-enabled health service delivery in the greater Springfield area of South East Queensland, one of Australia's most rapidly growing population centres. This strategy complemented a wider health services plan being developed in parallel by Harvard Medical International. The plan was developed in consultation with peak health agencies including Queensland Health, and drew upon national and international trends in technology assisted health care. Direkt Consulting also developed a strategic roadmap for Singapore's Ministry of Health Holdings that outlined how and when key elements of


information and ICT standardisation could be achieved to allow the flow of health information between care providers. This involved recognising the limitations of legacy systems and finding a pragmatic pathway towards national capacity building and transformation. Direkt Consulting has also facilitated strategic planning and development sessions, for example for the Centre for Military and Veterans' Health.


Organisation Name DMV Consulting (Exeter (AUST) Pty Ltd ATF Exeter Family Trust)

Trading Name DMV Consulting

Contact Mr David Vincent

Address PO Box 909

Suburb Jamison



Website www.dmv.com.au


ABN 88675004297

Company Background DMV Consulting is a Canberra based consulting firm, which brings together a wealth of expertise from a broad base of experience. Our team of highly motivated and skilled consultants are committed to providing high quality, cost-effective outcomes for our clients using proven and contemporary accountancy and business advisory methods and practices. DMV Consulting believe that our professional staff and relevant qualifications and up to date experience, combined with a demonstrated commitment and ability to deliver high quality, competitively priced solutions to clients, make DMV Consulting an excellent candidate for inclusion on this Panel. We are focused on helping clients use technology to create sustainable organisational benefits and to optimise business performance. When we serve our clients on technology issues, we combine our industry knowledge and practical ‘real world’ experience in technology solutions with our traditional strengths in strategy, organisation, and operations.

Company Accreditation (Optional) The DMV Consulting is applying a quality management system that is designed to maintain and continually improve the effectiveness and efficiency of the organisations’ performance. The quality management system manual meets the requirements of ISO 9001:2008.

Strategic Planning DMV Consulting has been involved in a range of strategic planning and risk assessment projects, developing or contributing to the development of business cases. DMV Consulting have also provided strategic performance reviews, including industry best practice reviews, contract performance and compliance reviews of contracts, including auditing of contractor self-assessments against contractor performance and compliance indicators for service delivery. Key steps and outcomes are a clearly defined discovery phase, which involves stakeholder engagement, process mapping of the baseline, and internal and external environmental scans. One of our senior ICT Project Managers managed the identification of strategic developments for Defence’s OHS Branch. The role included identification and investigation of key strategic initiatives, which involved the development of supporting business cases. In particular, our consultant undertook a strategic review of Defence’s workers compensation system in conjunction with the Senior Business User. Subsequent to the review, he was involved in developing a report that identified and prioritised the various strategic developments required for Defence’s workers compensation system. This document was utilised by Defence to drive the development of future system enhancements such as


the upgrade to the workers compensation systems. One of our senior ICT Project Managers managed a strategic review for Defence Personnel Executive of the system change request process for Defence’s human resource information system. The review objective was to identify recommendations for improvements to the underlying requirements definition process. The results of the review were documented in a report provided to the Defence Personnel Systems Program


Organisation Name Doll Martin Associates Pty Ltd Trading Name

Contact Mr Richard Baecher

Address Level 18, 323 Castlereagh Street

Suburb Sydney



Website www.dollmartin.com.au


ABN 52002556710

Company Background Doll Martin Associates (DMA) is an independent Australian management consultancy founded in 1983.

Our goal is to enable our clients to bridge the knowledge gap between corporate direction, information technology and business operations. We have a well-established reputation and have successfully assisted many private sector companies and government agencies throughout Australia. The public sector is our biggest client. We have consulted to a wide range of government agencies, and as a result we understand the culture, imperatives, structure and operation of the public sector.

We are committed to assisting our clients in the formulation of strategies, plans, architectures and specifications for the acquisition, management, quality and use of information, and the implementation of governance, processes, systems and solutions to improve business performance.

Our services focus on the effective use of information as an integrated business resource and in enabling agencies to develop strong information management cultures, architectures and solutions that are aligned with business needs. We primarily operate from Sydney, with a staff of some 25 personnel, and links to a network of complementary specialist firms. Our expertise lies in the areas of strategic planning, information management, business systems requirements and acquisition, and business performance.

Company Accreditation (Optional) Doll Martin Associates has implemented a Quality System and is accredited to ISO9001:2008 by SAI Global (licence QEC6535), with recertification having taken place in 2011.

We are proud of our membership of the following panels:

New South Wales Government

• ICT Services Approved Supplier Panel Contract 2020 (NSW)

• RTA NSW - Professional Services (various)

• Land & Property Management Authority of NSW.

Queensland Government

• Government Information Technology Contract GITC

Australian Federal Government


• Australian Government Information Management Office - ICT Management Consultants MultiUse List

• The Treasury - ICT Business Support Services panel

• Australian Securities & Investment Commission - IT Professional Services panel

• Austrade - Information Management panel

• Australian Commission on Safety & Quality in Health Care - Standing Offer

• Department of Education, Employment & Workplace Relations - ICT Technical & Advisory Services panel

• Department of Health & Ageing - Information Technology Services panel.

We have a strategic alliance with Galexia, who are legal, policy and technical specialists in identity management, authentication, privacy, public key infrastructure and e-commerce, with membership of the AGIMO Identity Management and Authentication Consultancy Panel.

Strategic Planning DMA applies its strategic planning skills at the corporate (corporate and business plan), information management (information strategy and framework) and information technology (ICT and IM&T strategic plan) levels. We have extensive experience in the development of information strategic plans to support organisational objectives and enhance business processes performance. We have a strong track record in the development of information management frameworks (eg NSW Commerce, NSW Housing), information and business systems architectures (eg NSW DoCS, NSW Police), and pragmatic strategic plans with realistic cost/time estimates and realisable benefits (eg Sydney Catchment Authority, AGIMO). We have done this at the agency, state and sectoral levels. We often work with Galexia to provide enhanced skills and experiences to clients such as Austroads (NEVDIS information sharing) and AGIMO (AGAF(I) option development & economic modelling).

Example projects:

Austroads (2008 – 2009): Reviewed the service model and developed an information strategy, business case, measures, and solution specification for the implementation of new directions for the National Vehicle & Driver Information System program of work in Austroads across 7 State jurisdictions.

Hunter New England Area Health Service (2011): Developed an ICT Strategic Plan that consolidated and clearly communicated existing information held in state wide strategies and in Hunter New England corporate plans and clinical services plans. Its scope included the documentation of existing State and NSW Health strategies as they related to Hunter New England Health plus consultation with clinical and non-clinical groups and the Executive Team to identify any missing components and to establish priorities.


Organisation Name Dowling Consulting (Trustee for the Dowling Group Trust )

Trading Name Dowling Consulting

Contact Mr David Dowling

Address 3/312 St Kilda Rd

Suburb Southbank



Website www.dowlingconsulting.biz


ABN 63286680686

Company Background Dowling Consulting was formed in 2002 and now has over 50 professional service consultants in Adelaide, Melbourne, Sydney and Frankfurt Germany with concrete plans to establish our Canberra office in 2009. Our expertise is mainly in IT Management Consulting, Supply Chain process improvement and transformation, IT Service Management, IT Organisational improvement and Transformation, IT and Business Strategic planning and general management consulting.

Company Accreditation (Optional) Dowling Consulting are accredited ISEB ITIL trainers and Examiners and ISO 20000 consultants and trainers.

We have qualified ITIL experts, 2 x ISO 20,000 accredited trainers, 2 x COBIT accredited auditors,

1 x CMMI accredited , Prince II and PMBok accredited project managers and qualified MSP practitioners.

Strategic Planning Dowling Consulting is an ICT Management Consulting organisation and has provided strategic advice to many Australian government and private sector organisations. We have experienced senior consultants that have held previous line mangement and consulting roles in IT Management, ICT Strategy and Planning and Enterprise Architecture. Typically these senior consultants have 20+ years ICT experience.

Case Study 1 - ICT Strategy for Bluescope Logistics

Dowling Consulting conducted a comprehensive strategic review of the ICT organisation of Bluescope Steel Logistics division. We conducted the assignment using our business aligned IT Strategy approach and methodology. The resultant outcome produced a revised IT managagment framework for the division, process improvement opportunities were identified and actioned, outsourcing of some key business process and IT solutions was recommended and actioned and a revised organisational operating model introduced. Business aligned scorecards were developed and implemented to monitor the effects of the ICT strategy on business outcomes.

Case Study 2 - ICT Strategy for Visy Industries


Visy Industries engaged Dowling Consulting to conduct an IT review of its Australasian ICT operations with the view to increase value, lower costs and provide a future state ICT plan for the next 5 years. Over a 6 month period, Dowling not only produced the strategy, we assisted with the execution and delivery of the organisation, process and technology improvements to drive out the strategic intent. The Visy business is delighted with progress to date and has extended our influence and responsibility to their United States ICT operations.


Organisation Name DWS Advanced Business Solutions Ltd Trading Name DWS (NSW) Pty Ltd

Contact Mr John Kennedy

Address Level 1, 161 London Circuit,




Website www.dws.com.au


ABN 83085656088

Company Background DWS Advanced Business Solutions is a premier Australian IT Services provider. With established offices in Melbourne, Sydney, Brisbane, Adelaide and Canberra and boasting over 550 full time employees, DWS is the total software solution provider of choice to many of Australia’s largest and well know blue chip organisations. Committed to continuing as the industry pacesetter in the provision of end-to-end IT solutions, DWS has experienced significant success and growth by providing the best possible competitive advantage for its extensive and impressive client base. Providing an honest, reliable, professional and innovative service DWS prides itself on its ability to assist clients in ensuring their organisations reach their greatest potential. By hiring and retaining the best professionals possible through a unique three layer recruitment process, DWS is able to deliver services with unrivalled efficiency and effectiveness. This is just one of the reasons DWS can offer a money back guarantee and a lifetime warranty. The overriding philosophy and approach to business at DWS is one of honesty, integrity, ethical behaviour and transparency. The DWS culture ensures every interaction with clients, suppliers and employees is based on these values and this provides the strongest possible foundation for growth and excellence.

Company Accreditation (Optional) Microsoft Gold Certified Partner DWS is a Microsoft Gold Certified Partner. This was first achieved in 2002. DWS also encourages and facilitates individuals to gain their Microsoft certifications, including Microsoft Certified Systems Engineers (MCSE), Microsoft Certified Product Specialist (MCPS), Microsoft Certified Solution Developers (MCSD), Microsoft Certified Database Administrator (MCDBA) and many more. AS/NZS ISO 9001:2000 Certified DWS’ SpinnakerOne Quality Management System is a cornerstone of our operational activities. Initially developed in 1996 and ISO 9001 accredited since 1998, SpinnakerOne has constantly evolved and continues to mature to the current day having incorporated over 1,500 improvements and major initiatives since it was first certified. SpinnakerOne was one of the first Quality Management Systems to be granted the ISO 9001:2008 certification, achieved quickly as it continues to incorporate industry best practice and the experience of our 550+ strong project consultants. CMMI/ITIL Certification SpinnakerOne incorporates practices, procedures and advocacy programs that cover all our service offerings. These encapsulate our experience and expertise in judiciously applying industry best practices and methodologies from organisations such as PMI, SEI (CMM4), OGC (ITLv3) etc.


Strategic Planning DWS’s consulting team partner with clients to develop a clearly mapped vision that aligns information technology to business objectives. This alignment provides a baseline for future growth, leverage for competitive advantage, appropriate governance controls and delivery of alignment across business and operational systems. DWS provides strategic Information Technology planning services, offering comprehensive review of IT products and services. DWS consultants think innovatively to identify ways to provide real value to clients by working with key stakeholders to gain a deep understanding of the client’s business before proposing a solution, therefore aligning it with strategy, culture and architecture of the organisation. DWS has worked with many clients to define and plan their future direction. Relevant Projects: • In 2010, DWS created a detailed Geographical Information Systems (GIS) strategy for The ACMA (Australian Communication and Media Authority). • In South Australia, DWS has worked closely with SA Water to assist with the development of an applications strategy.


Organisation Name e8 Consulting Pty Limited Trading Name

Contact Mr Terry Rowlings

Address Level 11, 189 Kent Street

Suburb Sydney



Website www.e8Consulting.com


ABN 25129731924

Company Background E8 Consulting delivers strategic and business consulting services in four areas: business process management to drive business efficiency, service improvement, and governance, risk management and compliance; enterprise communication and collaboration, leveraging enterprise 2.0 tools, to deliver business efficiency, enable high-performance teams and drive organisational knowledge-capture; project governance that enables organisations to achieve superior returns from projects (ICT and non-ICT); and the management of strategic programmes to realise business benefits.

Our commitment to customers is to help them achieve superior operating performance and above-average returns. The consulting practice was established in 2000 as part of The Frame Group Pty Ltd, providing business process management services, and expanded in 2008 to include communication and collaboration strategy and implementation, governance of projects and management of strategic programmes. Our clients include public and private sector organisations across all industries. We are Australian owned with offices in Sydney, Melbourne, Brisbane and Canberra. Our people are thought-leaders in their field, with unique experience and skills, and we use, teach and contribute to the world’s leading standards, frameworks and toolsets. We ensure knowledge capture and transfer is embedded in all our projects. Our goal is to provide exceptional services to enable our clients to be exceptional.

Company Accreditation (Optional) Systems Audit and Control Association (ISACA), ISACA Representative at Standards Australia on the Standards Committee AS 8015, AS 8016; Corporate members Information Technology Service Management Forum (itSMF); a number of e8 Consulting consultants hold Federal and NSW Government Gateway accreditation.

Strategic Planning Strategic value is delivered by strong management and excellent execution. E8 Consulting provides strategic planning for organisations planning major system replacements, business consolidation, systems integration, process improvement, and cost reduction. We bring business acumen and deep experience to assist clients with: Strategy development to establish the organisation, programme and people drivers; programme design and planning; benefits and risk analysis and organisational impact analysis; Implementation, programme documentation and change management; success criteria and measurement, monitoring and control, risk management, and benefits realisation.

Our client engagements have included:


Redesign of IT&T Sourcing Strategy for Commonwealth Bank of Australia – the redevelopment of the sourcing strategy for the largest IT&T outsourcing contract in Australia. We developed a structured and repeatable process to gather, analyse and interpret inputs, generate options and define strategy and implementation. The project’s success and acceptance by business was due to deep stakeholder engagement at every stage.

Provision of an ICT deployment strategy to support Melbourne Airport’s major capital works program over the next 20 years. Our experience is across a broad spectrum on ICT, from data centres, network infrastructure services, applications and business processes. We apply our proven strategic planning process provide the airport with the appropriate framework from which to measure and manage the deployment of ICT infrastructure to drive compliance, contain costs, manage risk, provide stability and revenue, and provide for growth.


Organisation Name Enterprise Architects Pty Ltd Trading Name Enterprise Architects

Contact Mr Mac Lemon

Address Level 46 Rialto Tower South 525 Collins Street

Suburb Melbourne



Website www.enterprisearchitects.com


ABN 76908214788

Company Background Enterprise Architects is an Australian professional services firm specialising in enterprise & IT planning and architecture. We supply expert Consulting, Training & Recruitment services, delivering IT roadmaps and architectures and helping organisations to develop high performance architecture teams. Operating since 2002, many of Australia's leading organisations have engaged us as their strategic partner for IT planning and architectures, to improve architectural thinking and to develop and recruit their Strategy and Architecture teams. As of May 2010 we are represented by around 60 professionals in 3 locations in Australia and overseas. Our Consulting Division works with CIOs, chief architects, strategy and transition managers to develop right-fit enterprise and IT architecture capabilities for their organisation, and to deliver strategic roadmaps at an enterprise, business or local level. Our Training Division is an accredited supplier of TOGAF training and certification courses, world-wide. TOGAF is the Open Group Architecture Framework, a methodology that unites business planning, IT architecture and project management. Our TOGAF expertise enables our consultants to apply rigorous methods to the planning process, leading to robust outcomes that stand the test of time and scrutiny. Our Recruiting Division is a leader and innovator in staffing solutions for business technology architecture internationally.

Company Accreditation (Optional) The Open Group Architecture Framework (TOGAF) - Version 9, Enterprise Edition - is an open, industry consensus framework and method for enterprise architecture. Enterprise Architects is an accredited provider of TOGAF training services. TOGAF is developed and maintained by members of The Open Group, working within the Architecture Forum (refer to www.opengroup.org/architecture). The original development of TOGAF Version 1 in 1995 was based on the Technical Architecture Framework for Information Management (TAFIM), developed by the US Department of Defense (DoD). The DoD gave The Open Group explicit permission and encouragement to create TOGAF by building on the TAFIM, which itself was the result of many years of development effort and many millions of dollars of US Government investment. Starting from this sound foundation, the members of The Open Group Architecture Forum have developed successive versions of TOGAF and published each one on The Open Group public web site.

Strategic Planning Enterprise Architects is a specialist supplier of ICT strategic planning and architecture services, using disciplined methodologies based on international standards, from beginning to end of the planning cycle. Specific services include ? Business reference architectures and definition of


required business capabilities ? Current IT state assessments ? Definition of IT target architectures and capabilities ? Strategic IT roadmap development and delivery ? IT strategy and architecture alignment Our methods and deliveries are based on Version 9 of The Open Group Architecture Framework (TOGAF). TOGAF is an industry consensus framework for business planning, IT architecture and project management. Organisations can use their own methodologies and internal processes within the framework to align IT and business needs. Our TOGAF expertise enables our consultants to apply rigorous methods to the planning process. We’ve developed a library of templates that have proven themselves in the field. For example, our “Business Architecture on a Page” presents a map of business functionality, requirements and options that is comprehensible to both business and IT stakeholders. Our Roadmaps present a graphic view of the transition from current to future states, encapsulating timing, project size, dependencies and delivery of capabilities. Reference projects: Melbourne IT (2008-9): development of a business architecture showing integration options, target IT architectures and a combined business and IT Roadmap to achieve the desired results. ING Direct (bank) (2008): development of a current and target state architecture across business, application, information and technology layers, and of a 5 year Technology Investment Roadmap.


Organisation Name Envista Pty Ltd Trading Name Envista

Contact Mr Daniel Murray

Address 58 Dunstan Street

Suburb Curtin



Website


ABN 26114790215

Company Background Envista Pty Ltd is a Canberra based ICT and Business consulting firm. It provides specialised services through the assembly of high calibre industry professionals who are regarded as leading experts in their field. Envista holds specialisations across a range of technical and business disciplines, including; ICT strategic planning, business case development and support, project management and methodology and ICT systems Architecture development. Envista Staff have a rich diversity of experience across a wide range of business sectors and disciplines. This includes track records both nationally and internationally providing value adding services and advice to clients across the Asia Pacific region. Envista only employees business minded technologists with track records of delivering timely and quality outcomes. Collectively, the experience and reputation of the team form a unique capability, delivering first class results and value for money. Envista prides itself on the ability to engage and solve customer problems at any stage of the business value chain. Envista Staff are renowned not only for their ability to develop unique and innovative concepts to identify and address business and technology problems, but also their ability to drive and implement those concepts across complex business environments.

Company Accreditation (Optional) Not Applicable

Strategic Planning As an integrated technology and business company, Envista maintains a core competency and significant capability in the development of organisational Strategic Business and ICT Planning. Envista has firsthand experience in helping small and large organisations that have invested heavily in the promise of ICT efficiencies but have had difficulty in measuring real business value from their investment. Working closely with our clients, we provide a clear ‘line of sight’ between ICT strategy and business objectives. ICT strategy formulation includes the analysis, development and integration of a wide range of topics such as the alignment of ICT strategic plans to business objectives, ICT architecture, NPV analysis, Operations and Service Management (ITIL) and shared services models. Envista’s significant experience with ICT Strategy activities include: Strategic planning and development of the Defence Information Systems Division Information & Communications Technologies Roadmap (to be used for program management & investment planning across the Department) Development and implementation of the Whole of Defence strategy for procurement of national data telecommunications services. Development of the Department of Defence Information Systems Division (ISD) ICT Architecture Office Business Plan


Development of the Defence ICT Common Services Access Strategy; Completion of the Defence Wide Area Communications Network Operational Concept Document (OCD) and Functional and Performance Specifications (FPS) for Capability Systems Group Development of the Defence Tactical Interface Strategy Development of the Defence Information Systems Division Business Continuity Management Plan Strategy Development of the Defence Satellite Strategy, preceded by detailed scoping studies relating to technology, regulation, policy, and futures.


Organisation Name Ernst & Young Australia Trading Name

Contact Mr Andrew Garner

Address Ernst & Young, GPO Box 281

Suburb Canberra



Website www.ey.com/au


ABN 75288172749

Company Background Ernst & Young helps companies in businesses across all industries — from emerging growth companies to global powerhouses — to deal with a broad range of business issues. Our 114,000 people in 140 countries around the globe pursue the highest levels of integrity, quality and professionalism to provide clients with a broad array of professional services.

Quality In Everything We Do

Ernst & Young’s integrity and professional competence are the cornerstones of our global organisation. We work hard to earn and maintain our clients’ trust and confidence.

Services Offered

Ernst & Young provides a range of services, including advisory, assurance, tax, risk, technology, transactions, and human capital services.

Industry Focus

Globally, Ernst & Young supports 26 industry sectors, including Government. The Centres are dedicated to bringing insights to clients, sponsoring dialogue among industry stakeholders and linking our professionals to facilitate collaboration and knowledge sharing.

Culture

Ernst & Young would not be such a successful organisation without great people and strong teamwork. We provide our people with solid career growth opportunities and a people-oriented workplace environment. Our philosophy, quite simply, is that when our people achieve their best, so do our clients.

Company Accreditation (Optional) We are very proud of the fact that Ernst & Young has held ISO 9001 certification since 1993. All Ernst & Young personnel are responsible for understanding and applying our quality procedures and are appropriately trained upon commencement of their employment. Each person has the responsibility and authority to initiate quality improvement requests for any non-conformance encountered or for suggestions for improvement.

Strategic Planning Ernst & Young offers a wide range of strategic planning services for ICT projects in order to support the organisation’s overall business strategy and objectives. Our strong experience and


position in the marketplace has been built on our service offerings of ICT strategic planning and alignment, business processes reengineering, value delivery, gap analysis of the existing ICT environment to the strategy and objectives, benchmarking of ICT unit requirement for the strategy and objectives, stakeholder management and interviews, risk management, resource management, business case development and performance management.

Department of Immigration and Citizenship

Developed an ICT best practice framework and researched and developed a model framework of strategic management that could be used by DIAC to review and assess the effectiveness of its management activities and governance.

AGIMO

Developed AGIMO’s ICT Business Case and associated guide and training package which represents global better practice in ICT business case development and assessment. Developed a robust methodology for business case development and assessment which included the consideration of economic, financial, qualitative and risk factors. This project also demonstrates our expertise in ICT implementation management, governance, risk management, change management, procurement and benefits realisation in an ICT-enabled project.


Organisation Name Eventra Trading Name Eventra

Contact Mr Peter Howe

Address 4/75 Lorimer St

Suburb Docklands



Website www.eventra.com.au


ABN 43026013729

Company Background At Eventra we pride ourselves on taking the time to listen and understand your business. We design solutions to meet your current requirements whilst supporting future growth and change. Our strategic consulting services help clients reduce costs, drive efficiencies, improve service quality and create business value by better aligning technology investment with your overall business strategy. Eventra disciplines include: • IT Strategy planning and advice • Enterprise Architecture • Supplier/vendor assessment • Business case preparation • Board and Executive Management facilitation Eventra also provides Programme and Project Management services and resources to large and SMB clients. Each resource has these skill levels to operate within a Prince2 and PMBOK umbrella. These services have included the full spread of Project Management disciplines across the systems development life cycle including (but not limited to) the management of: • Planning • Scope • Cost • Quality • Scheduling • Change & Communications • Risk (identification and mitigation) • Resource Management (internal and external) • Vendor liaison (including procurement) • Implementation (including integration and transition management).

Company Accreditation (Optional) Eve3ntra is progrerssing towards ITIL and CMMI accreditation and intend sto acheive both by the end of 2010 FY

Strategic Planning Eventra has consulted to some of Australia’s largest public organisations and highly regarded private organizations and has built a reputation as a trusted source of expertise in information technology. Our strategic consulting services help clients reduce costs, drive efficiencies, improve service quality and create business value by aligning technology investment with overall business strategy. Eventra disciplines include: • IT Strategy planning and advice and alignment of IT investment with the business direction. • Quality assurance programs; • The design and implementation of a governance structure; • Information technology ‘road map’ planning and budget forecasting; • Trusted Advisor/Critical Friend • Enterprise Architecture • Board and Executive Management facilitation Our consultants advise on the development and implementation of organisational processes and procedures to identify, monitor, track and harvest the realisation of project benefits. Australia Post: Eventra led the IT Strategy development within the Enterprise Architecture branch. It included reviewing business strategies and developing the IT Strategy to align and enable, where applicable, with the targeted business strategy. This approach provided the basis for future IT Strategy development and was very well received by the Board. Large


Melbourne based law firm (Name withheld for commercial in confidence) 1. Eventra was engaged to undertake a strategic review of IT including processes, architecture and capabilities and developing a comprehensive IT transformation strategy to reduce costs and improve service levels. These recommendations are being actioned by the client, together with Eventra, and are presenting real benefits and efficiencies within the firm.


Organisation Name FinXL IT Professional Services Trading Name FinXL Professional Services Pty Ltd

Contact Mr Gary Harb

Address Level 2, Ethos House, 28 - 36 Ainslie Avenue

Suburb Canberra



Website www.finxl.com.au


ABN 74104804793

Company Background FinXL IT Professional Services Pty Ltd is an innovative Australian owned company that is part of the Finite Group of ICT specialist companies. FinXL was established in 2003 to assist clients to assemble specialist teams of skilled and experienced consultants to undertake specific ICT projects and deliverables on an ad-hoc basis. With established offices in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth, FinXL has over 450 specialist ICT consultants engaged on assignment in six Australian states. FinXL’s strength is the ability to source consultants from our real time and virtual bench of consultants whom we have worked with previously and where the quality of their work is known to be of a high professional standard. We are also a DIAC approved Standard Business Sponsor enabling us to source, sponsor and employ international specialist ICT consultants on subclass 457 visas for up to 4 years, and currently employ circa 40 of these personnel around Australia. FinXL’s top three Australian based clients are Telstra, Singtel Optus, and Westpac. With significant contracts with Australian Government, State Governments, and a variety of private sector clients including AMP and Macquarie Bank. Our major project is a five year support contract with Defence.

Company Accreditation (Optional) FinXL has a Quality Management System in place. We have appointed a third party certification organisation to confirm we meet the requirements of ISO 9001: 2008 with a target completion date of December 2011.

Strategic Planning FinXL has extensive Strategic Planning experience from providing strategy development services to NSW Government clients over the past two years. Our services were provided to; Department of Justice and Attorney General (DJAG), Department of Education & Training (DET) and Family & Community Services (DOC’s). FinXL provided; • ICT Strategy, Roadmaps and Evaluation • Forecasting / Analysis of Future Trends • Desktop Standards and Strategy • Integration Reviews for Shared Service Models • Enterprise Architecture Strategy and Frameworks • Strategic Research and Analysis • ICT Capital Projects and Expenditure Reviews • Development of Request for Quotation’s • Development of and advice on Management Frameworks. FinXL helped our clients in many ways, including validating their decisions, preparing long term plans, considering their options, meeting their statuary obligations, ensuring cost effectiveness, identifying & mitigating risk and communicating their vision. FinXL consultants are known and trusted resources with proven experience in the local Australian marketplace with extensive experience in strategy


development. They understand the specific business and technology issues and challenges facing Government organizations. The advice that our consultants give is completely independent and objective. We are unencumbered by any alliances, allegiances or partnerships with any technology providers. Our consultants work in a highly collaborative and inclusive manner. We ensure that our client stakeholders have personal ownership and pride in the outcomes of the pieces of work. FinXL consultants regularly attend and participate in industry forums. FinXL has held a number of Government Breakfast briefings including, Innovative Cost Optimisation and Effective and Efficient Shared Services.

Desktop Strategy

FinXL developed a framework for the provisioning and management of the NSW Department of Attorney General and Justice (DAGJ) desktop assets.

DAGJ has a desktop fleet of 7,000 units across some 300 physical locations. The strategy provided for the provisioning – SOE management and deployment, application versioning, deployment and support; and asset control and retirement. The strategy incorporated the use of virtual desktop infrastructure options and needs based service provisioning using terminal services.

ICT Capital Projects and Expenditure Reviews

FinXL co-ordinated and managed the NSW Department of Attorney General and Justice (DAGJ) response to the NSW Treasury 2010 Expenditure Review. This included liaison with Treasury officials and responding to inquiries, clarifications and requests for supplementary information.

FinXL have also conducted a review of proposed future capital expenditure projects 2011-2012 financial year. The review made recommendations as to the relative priority/merit of the proposed projects and provided an assessment of the robustness of the project costing and design.


Organisation Name Fortis Consulting ATF The Gurgone Family trust

Trading Name Fortis Consulting

Contact Mr Adrian Gurgone

Address 544 William Street

Suburb Mount Lawley



Website http://www.fortisconsulting.com.au


ABN 66100863751

Company Background

Fortis Consulting is a specialist management consulting firm offering only highly qualified (10 years minimum), expert consultants, with top-tier backgrounds and innovative client solutions. Our consultants offer deep government experience and a holistic approach to project management. We apply robust project management tools (Prince2) while taking into account stakeholder, financial and environmental considerations.

Key areas where Fortis adds value to clients include:

Project & Programme Management: Project management excellence is the key to a project or portfolio’s success. Fortis’ experienced Project Managers provide effective, timely and efficient oversight of projects and programmes to scope, timeframes and budget.

Strategic Planning driven by Research and Analysis: Fortis delivers significant insight into business data for our government clients, through specialist research, surveys and reports. We help management cut through the myriad of data to identify key trends and uncover useful information enabling strategic planning and decision-making.

Business Intelligence: Fortis helps clients leverage business intelligence solutions; we assist clients to collect, understand, report –on and interpret data, an (e.g. business case analysis, KPIs or balanced scorecard systems).

System Selection & Business Cases: Fortis helps client to develop business cases and select and implement systems that meet their business needs, enable future changes and save valuable time and effort for the business.

Company Accreditation (Optional) Fortis project managers are MBA qualified. Our trainers also hold Certificate IV qualifications in training and assessment.

Strategic Planning Service Offering: Fortis Consulting offers highly-qualified consultants with broad experience in providing tailored public sector strategic planning services, including: -Targeted services for Government Departments with both ICT and policy focus. -Major restructures within/across


Departments, helping client staff to transition quickly/efficiently. -Specialised services dealing with Indigenous issues, ageing population, disengaged youth and learning communities. -Facilitation of transformational changes including ICT transformations, new business models, KPIs and new organisational structures. -Alignment of financial and operational aspects of the business to the strategic plan. Strategic Planning Experience: Project 1: Fortis recently provided significant strategic planning support to an ASX200 company establishing a full-service shared service organisation (SSO). Fortis oversaw the planning process, developed documentation, and examined how ICT SSO solutions could achieve and support organisational business strategy and objectives. The support led to establishment of a highly automated SSO, delivering services to Australasian operations. The Fortis-led strategic planning enabled the client to deliver a successful SSO. Project 2: A Fortis Director supported a large government College (40,000 students, $60m turnover) to facilitate the participation of targeted groups in all programs across the College. Strategic planning support included: -Overseeing the planning process and documentation. -Examining ICT options to achieve and support the College’s overall business strategy and objectives. -Analysis of the target population, industry needs and student population characteristics. -Review of the College program area business plans. -Refining /integrating changes into the College Strategic Plan. -Developing marketing and risk management plans. -Monitoring implementation of the plan.


Organisation Name Fujitsu Australia Limited Trading Name

Contact Mr Kym Petney

Address Level 1, 19-25 Moore St

Suburb Turner



Website www.fujitsu.com/au/


ABN 19001011427

Company Background Fujitsu Australia Limited is a full service provider of business and information technology and communications solutions. We partner with our customers to offer services from strategic consulting to application and infrastructure solutions and services. Fujitsu has earned a reputation as a supplier of choice for leading corporate and government organisations and has grown by reputation into a full service provider in this region offering true end-to-end business and IT solutions.

We combine professional expertise, world-class methodologies and consulting and application services with adaptive platforms, advanced solutions and products to deliver the business results our clients are seeking - results that transform businesses and provide a return on investment.

Fujitsu has:

* Over 10 million customers and 160,000 professional staff in 60 countries around the world

* 3,000 Australian and New Zealand staff

* Long-term clients in every sector – government, healthcare, justice, finance, manufacturing, retail, telecommunications, transport, distribution and utilities

* A proven track record for delivering successful projects that achieve real business benefits and return on investment

* An annual investment of more than US$2 billion researching and developing cutting-edge business technologies, resulting in over 32,000 patents with more being added all the time.

Company Accreditation (Optional) Fujitsu’s Quality Management system meets the requirements of AS/NZS ISO 9001:2000. We continually seek ways to improve our processes and ensure they continue to meet the requirements of our customers and the technological and business environment.

Fujitsu is registered with SAI Global Assurance Services. The registration covers the Quality Management System for design, sales, consulting, administration, installation, maintenance, service and support of information technology and telecommunications solutions, products, networks and services. These include management consulting; strategic planning; design and development, logistics, integration, configuration and commissioning of hardware and software products;


management and operations of computer processing facilities; provision of help desk facilities and services.

Fujitsu's consultants are well versed in methodology and industry best practices including Portfolio Management Capability Maturity, IT Infrastructure Library (ITIL) and SEI Capability Maturity Model (CMM).

Strategic Planning Fujitsu has experienced consultants able to support the development, or the review and update of IT strategy.

Fujitsu has an integrated set of methods, tools and techniques that cover the full strategic management cycle, incorporating multiple paths for strategic thinking and decision making, from planning and process design through execution and management.

Our approach ensures (i) a strong alignment from business strategy and objectives into IT strategy and objectives, (ii) a flow of IT enabled opportunities back into shaping business strategies, and (iii) that underlying IT services capability (organisation, people, process, and technology) support the strategic direction. We can also help integrate the outcomes of the strategy process into overall business planning, capital allocation, investment management, and budgeting.

Fujitsu recognises the importance of innovation in shaping and implementing strategy, and has enabled its clients to better manage innovation using our creative facilitation techniques and rigorous prioritisation process. We help clients (i) understand which ideas to implement and when, and (ii) apply the rigour, foresight and drive to overcome the obstacles that inevitably get in the way.

Recent experience includes IP Australia (IT Strategies & Directions) and NRMA (Alignment of Business & IT Strategy).


Organisation Name Global Sapphire IT (Australia) Pty Ltd Trading Name

Contact Mr Joce Santa Maria

Address 8 Carinya Road

Suburb Picnic Point

State New South Wales

Postcode 2213


Website www.gsiorg.com


ABN 91106950565

Company Background GSI’s core competencies are in the areas of providing ICT solutions, strategic alliances and value-added services. At GSI, we undertake strategic alignments, whether such alignment is between ICT and business strategies, or a re-engineering of business processes. We adopt a solutions-oriented approach to the application of its technology, and doing so with the knowledge and understanding of key industries and business processes to deliver objectives. We work with you to facilitate a one-stop-shop of integrated services which ensures that your objectives are fulfilled in a rapid timeframe. Combining solid industry experience and technology skills, GSI possesses a strong functional perspective that makes it effectively capable to provide counsel on technical information, develop and link it to business strategy in a cost-effective manner. GSI resources have extensive experience in the Information and Communications Technology industry providing consulting to such arenas as Australasia, Asia Pacific, Europe, Middle East and the US. Our experience and reputation for delivering high quality outcomes and achieving outstanding results working with our organisations continue to grow. It will come as no surprise to the market that we consider our experienced team to be GSI’s key winning differentiator.

Company Accreditation (Optional) Oracle Business Partner; Members of Australian Institute of Management; Members of the Australian Computer Society; Members of the Project Management Institute; Members of the Institute of Management Consultants; Prince 2 Practitioners; OPM Practitioners. PMBOK Practitioners BABOK Practitioners

Strategic Planning GSI helps the organisation focus on strategic objectives in line with global trends, the need to meet the organisation’s KPIs and provide the necessary business and ICT strategies through a structured OPM methodology. This enables the demands to be met and ensures that the objectives are delivered clearly. Processes include conducting interviews and workshops through a strict pragmatic method agreed with the organisation. Mentor the organisation so that the needs are understood and the deliverables agreed, and construct a roadmap to the Strategic Plan. GSI then focusses on identifying the outcome of each strategic component that will be the key items within the Strategic Plan and to manage/identify risks and expectations through each process.

Burwood Council: The assignment involved the mentoring of the organisation and developing the Strategic Plan. Analysing, building and transitioning the outputs so each item within the Strategic


Plan is identified accordingly. Extensive industry practice allowed us to provide a roadmap outlining the Strategic Plan for the next 3 years.

Panasonic: Our expertise and experience helped provide full mentoring, identifying and enabling the organisation to outline their Strategic Plan with an expected budget and schedule.


Organisation Name Goal Professional Services Pty Ltd Trading Name Goal Group

Contact Mr Alan Rankins

Address 7 Riverside Drive

Suburb Mayfield West



Website www.goalgroup.com.au


ABN 65 122 098 695

Company Background Goal and the Goal Group were established in 2006, utilising consultant/PSP experience in Project and Program Management and Change Management, with a particular emphasis on continuous improvement.

Goal and the Goal Group assists organisations to analyse and better understand their operating environments, in order to develop their capabilities in strategic procurement and supply chain capability. We gain a thorough understanding of the commercial and competitive environment and identify specific challenges relating to capabilities, policies and procedures. The Group’s expertise is in developing and implementing strategic solutions for our clients. Key to success is cost control, management of budgets, and capability improvements.

Headquartered in Newcastle and open in Melbourne, Sydney, Adelaide, Canberra and Wellington New Zealand, Goal operates across Australasia and globally. We cover strategic planning, governance, organisational maturity and portfolio/programme/project management consulting, training and delivery support services.

Goal’s clients have included KPMG, PWC, Rolls-Royce, Thales Australia, training providers, the Defence Materiel Organisation (DMO); Federal and State government departments and SMEs. We are innovators in the fields of leadership, learning and development. We have accredited Gateway Reviewers.

Goal is an Accredited Training Organisation for both MSP® and PRINCE2® and the Goal Group boasts an RTO in Project Management accreditation and certification.

Company Accreditation (Optional) Goal Professional Services Pty Ltdis an Accredited Training Organisation for PRINCE2 and MSP. A number of the Goal Group members hold ISO 9001/2000 accreditation. Specific members hold required engineering accreditations.

A Goal Group member is a Registered Training Organisation able to provide Project Management qualifications up to Advanced Diploma level.

Goal offers P3M3 organisational maturity assessments and Gateway Reviews.

Goal Professional Services is a member of the Defence Industrial Security Programme (DISP) and maintains appropriate defence security clearances for its consultants.


Strategic Planning Goal's consultants performed a roll-out of the senior management selection process worldwide for Cisco Systems, commencing in delivery of strategic and tactical management development in Singapore, Hong Kong, China and Australia.

Goal's MD devised and implemented a campaign that saw development of a new product, establishing new customers in South Africa, new channels in the UK and achieved preferred tender status on a multi-million dollar, multi-national project covering the UK, Australia and Malaysia.

Goal was engaged to document the strategic direction and marketing plan for the Australian Industry and Defence Network - NSW.

Goal's Operations Director established a strategic alliance with a British training organisation, including co-branding of courseware. He assisted in the developed of a Corporate ICT Strategy for the Victorian Department of Human Services; planning and managing its implementation. He also established the strategy and business case for a $7M Electronic Document and Records Management program for DHS.

Goal boasts a former Adjunct Teaching Fellow at the Australian Graduate School of Entrepreneurship, Swinburne University of Technology. Goal consultants lead teams on high value/visibility initiatives with sensitive, complex and critical success factors. Consultants possess excellent interpersonal skills, influencing abilities and incisive stakeholder management skills.

Goal can develop strategic insights through the application of Analytics, including the uses of predictive modelling, forecasting, data visualisation, simulation, and other advanced statistical techniques. Consultants pioneered the application of collective intelligence methods to organisational strategy and planning processes through the development of the Decision Performance Management and Forecast Performance Management methodologies.


Organisation Name Gravity Consulting Services Pty Ltd Trading Name Gravity Consulting

Contact Mr Kailash Krishnamurthi

Address G23_2.33, Griffith University,Parklands Drive

Suburb Southport



Website www.gravityconsulting.com.au


ABN 18123146501

Company Background Gravity Consulting specialises in business improvement and transformation consulting.Our key focus areas include: • ICT Strategy • Organisational Change Management • Benefit Realisation Management • Program & Project Management. Our aim is to enable organisations to successfully envision, implement and adopt change. An effective catalyst to this change adoption being our niche Information Visualisation Framework which we use to simplify and visually represent the outputs of our consulting deliverables.

Company Accreditation (Optional) We have extensive experience with Prince 2 and PMBOK frameworks and hold practitioner certifications in MSP and PMP.

Strategic Planning Gravity can assist with developing a sound strategic plan for your business improvement and transformational initiatives and ensure it’s alignment with the overall corporate vision and objectives. We can assist with development of detailed Business and Technology Blueprints, Roadmaps and Business Cases to provide that initial impetus for organisations to embark on a successful business transformation or improvement journey. Some of our key service offerings include: • Business and Technology Blueprint development • Business Transformation Roadmaps • Business Case Development • Feasibility Studies Our demonstrated experience in this domain includes: • Strategic Planning for Gold Coast City Council’s Business Transformation Program • Strategic planning and feasibility analysis for IP Australia Learning Management initiative.


Organisation Name Grerin Consulting (Grerin Investments Pty. Ltd)

Trading Name Grerin Consulting

Contact Mr Greg Mooney

Address 15/18 Marr Street,

Suburb Pearce



Website not presently


ABN 40089041636

Company Background Grerin Consulting is the consulting company used by Greg Mooney to undertake

Strategic Planning, Business Case Analysis, ICT Management, Costing and Procurement assignments for the private sector and government. Recent assignments have been minimal due to the demands of Indigo Information Systems P/L (now Information Exchange Systems P/L) However they have included some Business Case Analysis and Development at the Dept.of Innovation Industry Science and Research.

Company Accreditation (Optional) The basis of accreditation is the successful undertaking of each aspect of the assignments at a senior level in private companies an international consulting firm and at a senior level in government. The quality of the results achieved, the judgement displayed, the conceptual/strategic capacity of the ICT consultant can be readily verified by senior SES officers at Cenrtrelink, the Australian taxation Office and other clients.

Strategic Planning Grerin Consulting was required by the Board of IT Services Company Microview P/L to prepare an annual strategic plan which directly impacted the performance and profitability of the company. I developed a series of templates so that the sales/marketing, ICT development, ICT production, support and finance staff could make concise targeted input to the process. I would then marry these responses with

the customer/product analytics that I undertook myself and the key priorities such as growth targets, ICT automation to increase margins, R&D etc, passed down from the Board. I would have a further refinement process with individual functional teams before submitting the plan to the Board for approval. These strategies and the associated business plan had not been undertaken like this before and delivered considerable profit improvement and a more valuable company for sale.

Grerin Consulting also undertook a similar process for Indigo Information Systems P/L. There was more focus on assessing the viability of the technology in the market place, obtaining funding and finalising a strategic and business operating plan for its Board.


Organisation Name Grosvenor Management Consulting Pty Ltd

Trading Name Grosvenor Management Consulting Pty Ltd

Contact Mr Peter Macfarlane

Address Level 7/15 London Circuit

Suburb Canberra



Website www.grosvenor.com.au


ABN 47105237590

Company Background Grosvenor Management Consulting is a private, Australian owned company and a leading provider of strategic and operational advice to public and private sector organisations. Grosvenor has a team of highly skilled and qualified consultants located in Melbourne, Canberra and Sydney. We are practitioners in a range of services including strategic sourcing, business improvement and program evaluation across a range of sectors including ICT. Grosvenor has developed significant ICT and technology strategies for organisations as diverse as the National Water Commission (ICT Strategy) right through to Centrelink (Digitisation Strategy). We have provided support in implementation of ICT projects, including business process analysis pre-implementation, project management and procurement support, through to evaluations and post implementation reviews. We have experience across all levels of government and the private sector with clients as diverse as ANZ Bank, Defence and the City of Melbourne. We are highly regarded by our clients, both for our ability to deliver, and for our ability to ensure the advice is practical and business outcome focused. We can provide full details of past projects and clients who will attest to the quality of our support. Further details on our capability can be found at www.grosvenor.com.au

Company Accreditation (Optional) Grosvenor has in place a quality system modelled on ISO9001. Our system has key measures, including meeting or exceeding expectations 100% of the time and resolving issues to the 100% satisfaction of the client. Our post project customer feedback has delivered an average score of 8 out of 10 for meeting expectations (5=met expectations) and 8 out of 10 for quality of consultants versus other firms (5=same).

Strategic Planning Grosvenor has significant experience and expertise in the development and implementation of ICT strategies, strategic level business plans, and the design and implementation of planning frameworks and cycles. Two notable examples of our experience in this area are: 1) the development of a digitization strategy for Centrelink and 2) development of the National Water Commission’s ICT strategic plan. Centrelink, Digitisation Strategy: Grosvenor undertook a comprehensive review of Centrelink’s business operations and developed a digitisation strategy involving data capture, workflow and digital imaging. The strategy leveraged international benchmarks and case studies and was very highly regarded. The strategy involved moving towards a digital and workflow environment, away from a heavily paper based environment, to provide a


single view across any customer channel encompassing branch, phone and internet. The strategy led to the Reduction In Paper initiative, a major organisational transformation project. Grosvenor was retained to provide ongoing strategic advice, procurement support, investigation of legislative issues and project management to aspects of the RPI project. National Water Commission, ICT Strategy and Service Delivery Framework: Grosvenor was engaged to develop an ITC strategic plan for the delivery of ICT in the organisation with recommendations covering reviewing and consolidating ICT infrastructure, adopting a new ICT Service Delivery Framework, developing and implement change control procedures, implement a Helpdesk System, rationalisation of suppliers and managing change throughout the organisation.


Organisation Name HineSight Development Trading Name

Contact Mr Simon Hine

Address PO Box 3080

Suburb Weston



Website www.hinesight.com.au


ABN 14110850747

Company Background Achievement of your objectives depends on effective execution. Improving your capability and capacity around project and program management can be a great way to improve alignment between day to day activity, the delivery of desired outcomes and the realisation of benefits. Projects – temporary endeavours designed to deliver specific outputs, and programs – sets of related projects designed to achieve particular outcomes, are an increasingly important part of organisational life. HineSight Development provides project and program management services that help improve your capability, and enhance your capacity to deliver. Project and program management consulting services support clients in the development and delivery of projects and programs. Services include: • Design of project/program approach • Development of project/program plans • Stakeholder analysis • Scope identification • Quality assurance of project/program processes and artefacts Project and Program Management is becoming an increasingly sophisticated and knowledge based field – there are lots of ways to go about it and not every approach is right for every situation. Our consultants are qualified and certified across the major discipline approaches and we use our experience in the delivery of projects and program to help tailor an approach that suits your circumstances.

Company Accreditation (Optional) Our methodology base includes – Prince2, PMBOK, MSP, P3O, the Standard for Program Management and more. Our consultants are members of the Project Management Institute, and HineSight Development is an APMG Accredited Consulting Organisation.

Strategic Planning HineSight Development provides facilitation services that are focussed on strategic planning. Our guiding principal in the delivery of these services is that plans must be able to translate to action – and that all operational activity must be able to trace its origin back to the organisations strategic intent - as captured in the strategic plan. Strategic plans then should identify the relationship between the organisations strategic intent and the activities that will be undertaken to achieve that intent. HineSight’s approach is to consider organisational Vision and Values – leading to the Mission. The Mission will give rise to a number of strategic objectives –and each objective is considered in terms of Critical Success Factors and Potential Roadblocks, giving rise to a number of identified Strategies. Each strategy will in turn generate a number of Activities. This process results in a visual “Plan-on-a-Page” that enables the crucial mapping from activity to strategic intent. HineSight facilitators have delivered Strategic Planning workshops, and the development of


strategic planning documentation for several Government clients, including: • Attorney General’s Department – Information and Knowledge Services • Emergency Management Australia • Australian Climate Change Regulator - PMO


Organisation Name Holocentric Pty Ltd Trading Name

Contact Mr Bruce Nixon


Suburb North Sydney



Website www.holocentric.com


ABN 73052972095

Company Background Holocentric provides services associated with business process modelling used in the context of strategic planning, corporate governance, program and portfolio management, project governance, management, business case analysis and development and project benefits realisation. Our methodology has been implemented in two software tools, Holocentric Modeler and Modelpedia. Holocentric Modeler allows for the construction of complex business models and Modelpedia is a web 2.0 implementation of a managed discussion environment allowing participants to contribute to a continuous improvement process. The models created in these exercises can be used for all of the above processes as well as for activity based costing analysis and ongoing training of operational staff.

Company Accreditation (Optional) No accreditations have been sought or obtained to date

Strategic Planning Strategic planning requires that the problem is roughly broken into three stages: 1.Understand how your organisation currently works – you can’t design a new way of operating if you don’t understand what you are trying to change 2.Design a new way of operating – this must take into account process, technology and personnel constraints, fit within your culture and adhere to a budget 3.Convince people to join you in change – the hardest part of change is motivating others to change with you and not against you Using our business modelling products, our consultants help you understand your organisation in detail, so you can better understand the challenges of change. They also make designing your new solution easier and more powerful, by giving you the means to gather your people’s collective intelligence through model-based collaboration and continuous improvement. Model-based communication means your people have a single source of customised information about their role and your expectations of them, helping them become effective sooner and more engaged in what they do. This approach has been applied at the Department of Human Services and the NSW Roads and Traffic Authority


Organisation Name IBM Australia Limited Trading Name IBM

Contact Ms Permenthri Pillay

Address 8 Brisbane Ave

Suburb Barton



Website www.ibm.com.au


ABN 79000024733

Company Background IBM is the largest information technology services company in the world, with $US103.6 billion of revenue, pre-tax profit of $US16.7 billion and total assets of $US109.5 billion. IBM service teams link with IBM industry experts, research divisions and thousands of business partners to help clients succeed in delivering business value by becoming more innovative, efficient and competitive through the use of business insight and information technology (IT) solutions. Worldwide, IBM employs over 355,000 people and has a significant global presence, operating in 170 countries, with approximately 60 percent of its revenue generated outside the United States. Approximately 65 percent of the company’s employees are located outside the United States, including about 30 percent in Asia Pacific.

IBM Australia Limited is a leading supplier of information technology, software and services. IBM is a significant business in Australian terms with more than 14,000 employees Australia wide, and a turn over of $AU 3.9 billion (FY2007). Entrenched professional networks with the wider international IBM community enable IBM to tap into the broad and varied resources of the corporation as a whole. IBM currently has a number of significant commitments under contract and has a well established relationship with the federal government sector

Company Accreditation (Optional) IBM across the whole of Australia and New Zealand has been recognised for its overall quality efforts by the granting of a single AS/NZS ISO 9001:2000 Quality Management System Requirements certification covering all Sales and Services activities. A condition of the certification is that IBM Global Services’ quality processes are audited on a regular basis and the majority of the yearly surveillance program is conducted in Services aspects of our business IBM’s Application Management Services (AMS) Delivery group has been assessed at SEI © CMMi 5, the first organisation within Australia and one of the largest world-wide to be independently assessed to be operating at this, the highest, level by the Software Engineering Institute (SEI).

IBM has undergone a number of audits to the AS/NZS ISO/IEC 17799:2004 Information Technology - code of practice for information security management and on each occasion the systems deployed to support clients have been found to be highly compliant.

Strategic Planning IBM’s IT strategy and roadmap method is a proven and robust approach that enables organisations to align their IT investments with their business strategy and business operations. A typical project


delivers a set of target architectures (applications, information, infrastructure, integration and IT organisation and management), a plan to get there and a compelling business case to do so.

Our method contains three phases typically executed over an 8-12 week period.

1. Analysis and Vision:

Understanding the current state of IT and the key business and IT capabilities required to support the strategic vision.

2. Conceptual Design:

Definition of conceptual end-state architectures for applications, information, infrastructure and IT organization and governance

3. Building the Strategic Roadmap:

Identifying prioritised initiatives to close the gap, producing a roadmap of initiatives (sorted into waves) and an overall investment view. Defining the governance structure for its implementation.

IBM has successfully implemented this methodology in many clients in both the public and private sectors, including:

- A comprehensive business and IT strategy for AIG, a large insurance company in support of its changing business model. The outputs of this project included: a Business Model; Operational and Process recommendations, an SOA Based IT Target Architecture and IT roadmap, IT Organisation and Process Recommendations and a Strategic roadmap and Investment case.

- Development of a prioritized time phased roadmap for Tennis Australia to ensure that IT is optimally aligned with the business’ strategic direction. Outcome encompassed the business context, IT capability assessment and strategic roadmap.


Organisation Name IDC Australia Pty Ltd Trading Name

Contact Mr Gary Clarke

Address Level 11, 60 Marcus Clarke Street

Suburb Canberra



Website www.idc.com


ABN 13001657003

Company Background Established in 1964, IDC is the premier global provider of market intelligence, advisory services (including benchmarking), and events for the information technology, telecommunications and home consumer market. In Australia, IDC has been operating since 1977.

Company Accreditation (Optional) Strategic Planning IDC has expertise in all facets of ICT strategic planning from strategy design, project planning, execution and measurement. IDC's core business in analysing the future direction of the ICT market and it's key players enables IDC to make more informed and accurate assessments of technology and helps our clients make more informed business decisions.

Examples: 1) Customer: Orica. Contact: Brett Warne - IT Manager. Project. Develop a strategic plan for the enterprise-wide implementation of VIOP including technology assesssment and recommendations. 2) Customer: Anglican Church - Diocese of Sydney. Contact: George Lymbers - CIO. Project. Develop and present a 5 year IT strategic plan for the Sydney Diocese based on the IDC SOA model - Dynamic IT.


Organisation Name IMA MANAGEMENT AND TECHNOLOGY The Trustee for Metzke Nominees Trust

Trading Name IMA MANAGEMENT AND TECHNOLOGY

Contact Mr Ian Metzke

Address Level 17, 303 Collins St

Suburb Melbourne



Website www.ima-mt.com


ABN 37859379082

Company Background IMA Management and Technology is a boutique information technology consulting firm that provides strategic planning, project management, business analysis and specialist technical expertise to deliver successful technology solutions.

With consulting experience across numerous industries, utilising various technologies and project management methodologies, we have become the preferred partner for many of Australia’s largest corporations, universities and government organisations.

A key factor that differentiates IMA Management and Technology from our competitors is our rigorous five stage recruitment process, of which only about 1% of applicants pass. Additionally, we invest heavily in staff training and development ensuring that our consultants are at the forefront of innovation.

The value proposition that we deliver to our clients is flexibility of engagement, competitive pricing and most importantly, high calibre consultants.

Our company has grown on a reputation of retaining the most talented consultants to ensure project success and technical excellence and we are well positioned to assist your organisation to realise its business and technology objectives.

As leaders in innovation and experts in project management, we have developed our own project management methodology which can be adapted to your organisation to ensure successful project outcomes.

IMA Management and Technology, where People + Innovation = Solutions.

Company Accreditation (Optional) IMA Management and Technology is currently undergoing accreditation to achieve ISO9001 Quality Management System certification, leveraging IMA’s existing proprietary quality methodology.

IMA Management and Technology utilises industry best practice project management methodologies in our service delivery including PRINCE2 (Projects IN Controlled Environments), PMBOK (Project Management Body Of Knowledge) and Agile.


Most of our consultants have individual accreditation with the relevant project management organisations such as Project Management Institute. Additionally, we conduct an in house training program to assist our staff to gain recognised project management certifications.

Strategic Planning IMA Management andTechnology has consulted to some of Australia’s largest organisations and we have built a reputation as a trusted source of expertise in information technology. We have experience in the planning and implementation of information technology solutions at enterprise level.

We provide a holistic, high level perspective on how information technology should be used to achieve and support your organisation’s overall business strategy and objectives.

Our strategic planning services include;

Enterprise wide information technology reviews;

Information technology ‘road map’ planning and budget forecasting;

The design and implementation of a governance structure;

Quality assurance programs;

Risk management reviews;

Change management policies and processes;

Stakeholder engagement mechanisms; and

Measurements to assess the effectiveness of the governance processes.

IMA Management and Technology can provide specialist consultation in relation to information technology governance processes and we can reengineer and manage business process transformation within your organisation.

Our consultants can also advise on the development and implementation of organisational processes and procedures to identify, monitor, track and harvest the realisation of project benefits.

IMA Management and Technology has consulted for many years to Deakin University and has provided strategic planning and advice across numerous divisions including Information Technology Services Division and Knowledge Media Division.

We have also performed strategic information technology and business planning projects for a major business unit within Australia Post (Parcel Contract Management System).


Organisation Name InfoRail Pty Ltd Trading Name

Contact Mr Simon Claringbold

Address 2 Friendship Street

Suburb Red Hill



Website


ABN 33008615441

Company Background InfoRail is a small independent contract house which can provide a large number of highly skilled IT professionals to work on a contract basis. Services provided include Business Analysis, Project Management, Software Upgrade Management, Vendor Liaison, Solutions Architecture, Design and Documentation, Database Design, Systems Build, Systems Testing, Solution Packaging and Implementation, Systems Tuning including Stress and Volume Testing, Systems Tuning and Monitoring.

These services are delivered by a band of motivated highly skills and organizationally astute IT professionals.

Company Accreditation (Optional) InfoRail was founded in 1987 by Dr P.J. Claringbold. InfoRail has continued to expand as more highly skill professionals are drawn under the InfoRail service umbrella. InfoRail stands for integrity, efficiency, and provides a value for money service.

At InfoRail we understand that highly skilled and experienced IT professional are in short supply. InfoRail can provide accurate market terms to secure scarce resources quickly and efficiently. InfoRail can also provide training for in house client staff if and when required.

InfoRail is on the Department of Finance ICT Multi User List. InfoRail currently supplies resources to the Australian Customs Service, the Australian Taxation Office, and the Department of Employment, Education, and Workplace Relations through various panel and deed agreement relationships.

Strategic Planning InfoRail has experienced consultants who have developed Strategic Plans for both Government and Private Sector clients. We understand that whilst it is imperative that the Strategic Plan represents the direction an organisation wishes to pursue, we also believe that it should include a road map of practical achievable objectives to actually implement the plan.

An InfoRail resource developed the strategic plan for the development of a GIS capability for the Department of Defence. After the development of the plan InfoRail as further engaged to deliver the capability. This project was successfully completed on time.

Another example of Strategic Planning development was undertaken by an InfoRail resource at the Department of Foreign Affairs and Trade. In this instance the InfoRail resource was required to


develop a plan for the long term delivery of Internet Services to overseas posts. This included the costing and chargeback regimes, cost identification, infrastructure procurement planning and producing technology roadmaps.


Organisation Name Information Professionals Trading Name Information Professionals

Contact Mr Mark Nicholls

Address PO Box 15390

Suburb City East



Website www.informpros.com


ABN 73094990057

Company Background Information Professionals is a specialist provider of management services for complex IT and related initiatives. Information Professionals was conceived to fulfil the need of providing expertise and experience on the delivery of Programme and Project Management outcomes free of third party agendas. Our clients can be assured that we are product and vendor agnostic, and always respond to client requirements with integrity and objectivity. We were established in 2000, and have grown through successfully delivering services to government as a first priority. We now operate in Canberra, Sydney and Brisbane, with emerging business in Melbourne and Adelaide. We have particular expertise in large complex change projects, and strong capabilities in connecting governance, management, process, and quality. We have an adaptable approach to our assignments and add lasting value to our clients. We work with the main-stream standards (PMBoK, PRINCE2 and MSP), applying them in a pragmatic way. This allows the topping up of an existing environment without constant reinvention of existing practice. Information Professionals consultants are valued by our clients for their deep experience, flexibility, reliability, and quality of the outcomes they deliver. Feedback from a recent survey of clients rated the expertise of our people as “excellent”.

Company Accreditation (Optional) At Information Professionals, we promote a commitment to quality through both quality assurance and quality control methods, and the application of established procedures, standards and tools. Information Professionals has established and maintains an effective quality control system which will operate in conjunction with other management functions within the company to ensure that our customers receive quality service at all times. The basis of the Information Professionals Quality System is the application of ISO9001 to Information Professionals daily business operation. This quality control system is to be continually improved to ensure its effectiveness with changing business and technology conditions. We can assist with developing and implementing practical plans, systems and strategies that address the issues of quality. It is our belief that at the heart of all good quality is the commitment to progress, to learning, and to sustainable and continuous improvement. This is then underpinned by appropriate procedures and methods to capitalise on the learning generated from the organisation. Our methods and skills leverage from PRINCE2, MSP, PMBoK, Capability Maturity Model, ITIL, COBIT and Balanced Scorecard. Many of our consultants hold membership with the Australian Institute of Project Management (AIPM), other relevant professional associations, and relevant post-graduate qualifications.


Strategic Planning Information Professionals’ Strategy Development focuses on helping clients with strategies to deliver measurable business outcomes; mitigate and exploit changes in industry structure; standardise, virtualise and secure infrastructure, applications, processes and resources; improve worker productivity; and leverage opportunities in the marketplace. These include technology innovations plus economic and environmental changes such as shifts in the employment market. These are aimed at creating tangible business outcomes (such as lower upfront and ongoing costs) and less tangible but all-important outcomes such as adaptability, thus avoiding vendor lock-in and creating opportunities for future incremental and large-step shifts. In 2008, Information Professionals were asked to provide a series of consulting engagements with the Queensland Government Chief Information Office, reviewing “in demand” roles on a whole of government basis. The brief included identifying new and improved management frameworks for how the risks associated with scarce resource and inter-departmental competition could best be managed in the interests of the whole of Queensland Government. Strategies and recommendations were considered in a strategic planning framework, prior to the final recommendations being accepted. In 2009 Information Professionals were working with the whole of Queensland Government shared service implementation. As a result of this work, inter-government charging arrangements and associated funding models were required to be established as part of the continuing maturity of that organisation. Both strategic and operational considerations were an input to identifying the best approach across stakeholder groups. Alternative models were identified and evaluated prior to their establishment.


Organisation Name Ingena Group Limited Trading Name Ingena

Contact Mr Michael Augello

Address PO Box 829

Suburb Woden



Website www.ingena.com.au


ABN 52086879012

Company Background Ingena is a specialist Information Technology consulting company, providing skilled individuals and teams to work with clients to help meet business objectives.

Ingena was established in 1999 and today has more than 140 full time consultants based in Melbourne and Canberra.

Our clients cover a broad range of industries and include Medicare Australia, DIAC, DoHA, Telstra, Sensis, National Australia Bank, ANZ, BHP Billiton and the Victorian government. Ingena holds head agreements with many of these organisations.

Ingena offers a range of management and technical consulting services, with a particular focus on assisting clients optimise the benefit of their IT investment through effective programme management, IT commercial services, planning and quality assurance.

In addition to our management and technical consulting services, we also offer a full range of specialist software and systems integration expertise, including detailed functional &amp;amp; technical specification, user interface design and custom web and software development.

Ingena has recently been admitted to the official list of the Australian Stock Exchange and we plan to continue the successful expansion of our business in Victoria and the ACT by providing high quality IT Professional Services using local talent and expertise at competitive rates.

Company Accreditation (Optional) Ingena’s project management methodology is based upon the Project Management Body of Knowledge (PMBOK) and many staff also have certification in PRINCE2. Ingena consultants are also experienced in a range of complementary methodologies and tools such as ITIL and Six Sigma.

Ingena is commencing ISO9001 accreditation in first quarter 2009.

At a technical level, Ingena selects from a range of potential methodologies to fit the requirements of the engagement. This selection is based on a combination of client preference, the nature of the requirements and the professional judgment of the Ingena solution lead. Ingena has developed and documented its own operating frameworks for core technical services (e.g. Capacity Management).


Management processes for the delivery of services span from engagement logistics to support and quality control for client engagement delivery. The rigor and formality of processes used by Ingena is dependent on the size, nature and duration of each engagement.

Ingena’s financial arm implements solutions that are both Basel II and Sarbanes-Oxley compliant.

Strategic Planning Ingena provides strategic planning outcomes, defining a target business model that is aligned with changing business and technical capability to achieve strategic business objectives. A unique aspect of the Ingena model is the separation of service provision from product and service growth and development. This focuses on protecting the business value and customer experience of service delivery (increasing efficiency) while growing the brand value and reputation of the business (improving effectiveness), represented through an holistic architecture framework. Developing the strategic plan then follows the traditional approach including gap analysis, assessment of priorities, assessment of capabilities, identification of risks, and scheduling project deliverables.

Ingena focuses its Strategic Planning engagements around the main priorities and drivers of the business.

Reference Sites:

Skills Victoria (Victorian Government) – Ingena developed the plans for the business architecture model and ICT governance framework. Ingena then followed through with this work to implement the business architecture and ICT governance.

Medibank Private – Ingena consultants have designed and defined the Data Privacy Compliance Strategy as part of Medibank Private’s long term ICT strategy.


Organisation Name Integral Technology Solutions Pty Ltd Trading Name

Contact Mr Cameron Tuesley

Address Suite 13 / 83 Leichhardt St

Suburb Spring Hill



Website www.integral-techsolutions.com


ABN 38097602901

Company Background Headquartered in Australia, Integral Technology Solutions (Integral) works predominantly with Telecommunication Companies, Financial Institutions and Government Agencies throughout the Asia Pacific Region (Australia, New Zealand, Indonesia, Singapore, Hong Kong and Thailand).

Integral’s vision is "To deliver a successful outcome, for our clients and our colleagues".

Integral’s heritage has been in Technical Solutions and services based on J2EE technologies. Led by experts in their field, Integral’s mature capabilities in project, program and portfolio management has seen Management Consulting added to complement the Integral brand and service offering. Integral employs only the highest calibre Program and Project Managers in today’s industry. Integral’s Program and Project Managers bring a high level of expertise, acquired through education and experience, to a variety of organisational cultures. They are skilled in knowing how to organise and manage physical and human resources to best suit your organisational needs. Whether it is taking full ownership for achieving the desired outcome, reviewing project success, or simply offering guidance around practical solutions and best practice, Integral’s Program and Project Managers use industry standards and methodologies to address delivery, quality and governance. Integral employs only experienced and qualified professionals who can manage the spectrum from individual projects, portfolio of projects, or an entire program of work through all phases of the lifecycle. Engaging any of Integral’s professional staff can help your organisation reduce risk and increase the probability of success for your projects or programs.

Company Accreditation (Optional) Integral commits to Quality by leveraging a variety of industry best practice principles, standards and partnerships to act as enablers in each unique engagement:

• Australian Standard 4360 - Risk Management;

• ISO/IEC 27001 - Information Security Management;

• Australian Standard 8015-2005: Corporate governance of information and communication technology;

• Member of Australian Information Industry Association (AIIA);

• Memberships and accredited personnel in MSP™, PRINCE2™, PMBOK®, AIPM;

• Integral is currently working towards accreditation in both ISO 9000:2001 and CMMI;


• Integral Management Consulting Methodology (MCM);

• Integral Integration Methodology (IIM);

• Integral Software Development Methodology (IDM) Integral is also registered with the Queensland Government’s GITC certification Version 5. GITC Number ‘Q-2443’

Strategic Planning Integral has considerable experience and capability in the development and implementation of Strategic Planning initiatives across multi-government agencies. Integral has delivered a variety of strategic solutions ranging from analysis, design and development of strategic architecture, analysis of IT effectiveness, IT alignment with strategic intent. Integral is able to complete a variety of positional/ research papers which incorporate internal and external analysis (i.e. PEST/ SWOT/Balanced Scorecard). Development of Policy to underpin these strategic initiatives is also an area Integral has delivered successful outcomes. In summary, Integral has senior capability to quickly interpret and understand your vision for success and then translate current state in to a clear roadmap which can then be used as an implementation plan to reduce the gap and realise strategic benefits faster.

Examples:

a) A review of Corporate Services Queensland ICT environment with a particular focus on the application of the web and database environments. The focus of this investigation was to examine how upcoming infrastructure spend could be used to support the organisation’s overall strategy. Integral worked with client to then develop and deliver on this project in full, on time and within budget.

b) A back office architectural strategy and roadmap for the Cooperative Group (UK). This involved business case development for data centre, server/storage, virtualisation and directory services consolidation with implementation across a common desktop of ~10,000 users. The engagement required aligning practises with business roadmaps and preparing a realistic roadmap encompassing existing projects as building blocks for the roadmap.


Organisation Name ITNewcom Pty Limited Trading Name ITNewcom

Contact Mr Stuart Gibson

Address Level 6, 71 Walker St

Suburb North Sydney



Website www.itnewcom.com


ABN 50077613828

Company Background ITNewcom is a wholly owned Australian company, with offices in Canberra and Sydney. We have a proven track record for delivering high quality, value for money outcomes for our clients in the Australian and Asia/Pacific regions. We specialise in ICT focused benchmarking, consulting and research services. Some of the many aspects that uniquely position ITNewcom to provide services to government are:

Deep Knowledge of Commonwealth Government - We have worked with a wide variety of Commonwealth Government clients, including the ABC, APSC, ASIC, the ATO, CSIRO, CRS, CSA, Customs, DAFF, DOFD, DoHA, DIAC, DVA, FaHCSIA, IP Australia, Medicare Australia and Tourism Australia.

Strong Track Record - Since 1997, we have performed over 300 benchmarks and advised on over 125 major ICT procurement transactions with a combined contract value of more than $11 billion.

Highly Qualified and Experienced Consultants - ITNewcom’s advisors bring to the table strategic, financial, technical, contracting and negotiation skills, combined with an average of over 20 years ICT industry experience.

Comprehensive Benchmarking Databases - ITNewcom maintains comprehensive Australian and New Zealand benchmarking databases which are second to none.

Rigorous and Proven Methodologies - Our advisers draw upon ITNewcom’s comprehensive methodologies and a suite of over 300 tools.

Company Accreditation (Optional) To deliver reliable and consistent services to our clients, we have ensured that our methodology is highly integrated and compliant with the relevant industry and government standards. Examples of our compliance include:

- Our risk management methodology and tools, used to support risk assessments and the development of detailed risk management plans, are aligned with the processes and tools used by Commonwealth government agencies and departments and are compliant with AS/NZS 4360.2004.

- Our procurement methodology is aligned and consistent with the Australian Government Procurement Policy Framework, including the CPGs.


- ITNewcom led the development and establishment of a Benchmarking Code of Practice for Australia and is one of the two founding signatories to the Code. Our methodology has been reviewed and authorised by a range of leading probity, audit and legal advisors that service Commonwealth agencies.

ITNewcom’s processes and deliverables have also been audited against a number of ANAO standards, including Contract Management: Better Practice Guide, and Selecting Suppliers: Managing the Risk Guide. The audits confirmed that all requirements in these guides were met.

Strategic Planning ITNewcom’s core services include ICT strategic services, specialising in strategic planning and the development, implementation and review of ICT sourcing strategies to support the delivery of an organisation’s business strategy and objectives. We can assist in identifying areas where synergies and improvements can be achieved, and to develop plans to implement and capture those synergies and improvements. As part of these services, we also assist organisations to establish planning frameworks, including on-going analysis, monitoring and assurance processes. We have performed a number of strategic reviews, including for DIAC, APSC and FaHCSIA. As the lead advisor on the Medicare Australia ICT Services Procurement Project, we are also currently developing an ICT sourcing strategy for the future delivery of ICT services within Medicare Australia and are assisting Medicare Australia develop a detailed plan for implementation of that strategy. This includes assessment against the following dimensions: Business Alignment (including the strategic and operational value of the ICT service), Cost, Risk and Market. Our consultants are able to apply their extensive experience and industry knowledge and draw on our proprietary databases, research and market intelligence to assist in the delivery of these services. For example, in providing strategic planning services we can utilise our benchmarking metrics (such as comparison of ICT spend to budget appropriation) to assist in identifying improvements and on-going tracking against those metrics. We are also able to utilise market intelligence data on the latest ICT trends and practices to supplement the development of strategic plans for clients.


Organisation Name Jacobs Australia Pty Ltd Trading Name

Contact Mr Scott Mackenzie

Address 7/8-10 Hobart Pl, GPO Box 1976

Suburb Canberra



Website www.jacobs.com.au


ABN 12079749287

Company Background Overview

Jacobs Australia (JA) is part of the Jacobs Engineering Group Inc (JE) headquartered in Pasadena, California. JE is one of the world’s largest and most diverse providers of professional technical services. With annual revenues exceeding $US8.5 billion and over 54,000 people, Jacobs offers full-spectrum support to government, industrial and commercial clients across multiple markets. Services include scientific and specialty consulting as well as all aspects of engineering and construction, and operations and maintenance. JE is therefore an extensive source of capacity and capability should JA need to call upon international assistance.

Overview of the Group

Our immediate parent within JE is Jacobs Technology Inc, headquartered in Tullahoma, Tennessee. Jacobs Technology is the Aerospace and Defence arm of the company and provides scientific, engineering and technical services to a wide range of government clients, including NASA.

Organisational Structure

JA falls within the ‘Scientific, Engineering and Technical’ core market of Jacobs Technology which reflects our role of providing specialist professional project management, systems engineering and management consulting services to government and commercial clients.

Company Accreditation (Optional) We control the delivery of services (including Risk management) through the application of our Client Service Delivery Model (CSDM). The CSDM itself and the organisational responsibilities for its effective operation are detailed in JA Standard Operating Procedure (SOP) 200-6, an integral part of our ISO9001:2000 certified Management System (first certified by Lloyd’s Register in June 1999 and continuously certified since then). All system SOPs, associated forms and templates are available to all employees. Documentation currency is controlled through all posted versions taking precedence over any ‘uncontrolled when printed’ versions.

The CSDM is an overarching SOP and hence separate SOPs are not developed for individual activities, rather appropriate plans are developed where particular levels of detail are required. For example, Independent Verification and Validation (IV&V) activities on software being provided to a client’s project are conducted under the control of the CSDM and in accordance with the applicable standard as identified in the IV&V plans developed for the activity.


We have established an industry capability within Australia to perform independent Capability Maturity Model Integration (CMMI) appraisals, training and consultancy.

This capability includes a formal Teaming Agreement with ‘The Process Company’, a US-based SEI Partner authorised to deliver CMM/CMMI related services internationally.

Strategic Planning We provide a range of services that address ICT strategic planning to assist in setting strategy and formulating plans. These services include:

- facilitating development and documentation of strategic plans through workshopping the key elements of a strategic plan, including ICT, tailored to the needs and maturity of the organisation

- rapid maturity assessments of the plan and planning processes against a benchmark of best practice to understand key strengths and areas for improvement

- environmental analysis around external customer, stakeholder and contractor analysis, internal analysis of core capabilities, performance review and organisational self-assessments

- implementation of governance processes through establishment of reporting and review mechanisms, accountability frameworks and supporting policy

We also integrate the strategy process and the budget process by establishing short-term customer objectives, internal business process design, and innovation and learning targets.

We have expertise in investment appraisal techniques, such as net present value (NPV) and internal rate of return (IRR) to provide cost/benefit analysis.

Examples of recent strategic planning assignments are:

We are advising Centrelink on the future of Federal Government service delivery through identifying future technology trends and developing an operational concept for integrated service delivery for consideration by the Centrelink Senior Executive.

For Defence, we have developed an Air Force Logistics Roadmap, in which the strategic context for logistics was defined in terms of trends, drivers and challenges. Subsequently, we developed a strategic direction for Air Force logistics that included delivery, systems and processes, overall capability and addressed process deficiencies.


Organisation Name Jakeman Business Solutions Pty Ltd Trading Name

Contact Dr Miles Jakeman

Address Unit 1, 10 Kennedy Street

Suburb Kingston



Website www.jakeman.com.au


ABN 72101963240

Company Background JBS is a dynamic Canberra based company and wholly owned subsidiary of The Citadel Group Limited (CGL), a leading professional and managed services provider with 300 staff nationwide, a $65m annual turnover, and an ability to draw on the expertise of over 3,000 people. We provide:

tailored solutions that meet the specific needs of our clients;

relevant products and services;

highly skilled and expert staff; and

management advisory and consultancy support services at competitive rates.

JBS has managed numerous projects with major Government agencies and the private sector and delivered a wide range of products and services on time and within budget. We have a core group of staff with a network of strategic alliances with business associates and partners. We have an impressive history of delivering quality solutions to clients, working closely with clients to define the problem, provide suitable and timely solutions, and then if required, assist with the implementation program.

We have considerable expertise in the development and delivery of Security Risk Management support. We have worked with almost all of the Commonwealth Government's defence, security, border management and law enforcement agencies and represent a low risk solution due to our solid understanding of Australia's complex security environment.

We were an endorsed supplier under the earlier Australian Government Endorsed Supplier program.

Company Accreditation (Optional) JBS is an endorsed Registered Training Organisation (RTO) offering national accredited training up to and including Advanced Diplomas across a range of specialist business education and ICT courses – our RTO Number is 88134 and can be checked at www.ntis.gov.au. This accreditation requires us to maintain a detailed quality management system that is reviewed annually and externally audited.

Strategic Planning JBS provides Professional Advisory services that support the strategic planning requirements of our clients. Our strategic plans are fit-for-purpose, workable, and address the specific strategic needs of our clients. We also provide support services for the unique and/or complex requirements of


Commonwealth agencies. Of particular note is our expertise on Strategic Planning and Security Risk Management. We are able to target and achieve the specific results for our clients. For example:

Army: a JBS team member developed the Strategic plan guiding the Australian Army’s transformation to a Network-Centric Force; this plan ostensibly links information and intelligence flows between systems, sensors and platforms.

Army: JBS developed the strategic sustainment training which integrates Military Risk Management into the All Corps Officer and Soldier Training Continuums (ACOSTC). We also provided specialists in support of the development of the Military Risk Management software application and its integration with the pre-existing Military Appreciation Process.

People Strategies and Policy Group engaged JBS to conduct a strategic evaluation on the appropriateness and effectiveness of the Defence Leadership Framework and its supporting tools, and to make recommendations for short and longer term improvement.


Organisation Name JCMA Consulting (J&C McNena and Associates Pty. Ltd.)

Trading Name JCMA Consulting

Contact Mr Charles McNena

Address Level 40, 140 William Street

Suburb Melbourne



Website www.jcmaconsult.com


ABN 86062464911

Company Background JCMA Consulting is an Australian consulting company formed in 1991 providing services to assist clients across a range of specialisation areas. JCMA prides itself on its partnering model where focus is directed at understanding clients need and expectations. JCMA works collaboratively in a partnering arrangement to ensure a high level of satisfaction and value for the client. Collectively JCMA senior staff have over 60 years experience with public sector organisations. JCMA has a range of service offerings including strategic consulting, project architecture & management, collaborative application development and quality management & compliance. We also have extensive experience in a range of industries including energy, science, government, defence and telecommunications. JCMA continues to develop a strong relationship and presence within Government through the provision of ICT related services in our core areas of Strategic Consulting, Project Architecture & Management, Collaborative Application Development and Quality Management & Compliance. JCMA has adapted these services into the framework provided in this response document. For more information on the organisation please visit www.jcmaconsult.com

Company Accreditation (Optional) Quality Management and Compliance is one of four principle service delivery areas of JCMA. Full details of the quality standards and processes utilised by JCMA are on the JCMA website (www.jcmaconsult.com). JCMA adopts and maintains the following quality systems and continuous improvement regimes: 1. JCMA quality standards and processes align to ISO9001: 2008 Quality Management Systems. Where a client has a preference to use alternative quality processes, JCMA works with the client to ensure the required quality processes are captured upfront. 2. JCMA uses formal Issues / Risks and Change Control mechanisms ensuring all parties are appraised and understand / approve proposed change. 3. JCMA uses a continuous improvement philosophy and structured program. JCMA is currently introducing the Capability Maturity Model Integration (CMMI) process across the organisation. 5. JCMA has a quality review process embedded in every engagement. A quality review is conducted by an independent reviewer within JCMA 6. Project communication and progress reporting to the client is regular, proactive, open and transparent. 7. Deliverables and milestones are formally approved by the client based on pre-defined acceptance criteria set for the engagement. 8. All formal reports / documents follow formal internal documentation reviews and documentation standards.


Strategic Planning JCMA Consulting works with clients to recognise, assess and implement strategic opportunities in the near, medium and longer terms, consistent with client goals and ensuring delivery of significant value. Challenging conventional thinking within a business has led JCMA Consulting to identify valuable new opportunities for clients. Services include: • Business review and assessment; • Strategic business planning; and • Business unit evaluation; management and alignment to business strategy. • Business process improvement mapping; • Mandated change assessment and management; and • Business initiative/innovation — development facilitation. With extensive experience in complex environments, including, defence, telecommunications, the life sciences sector and Public Private Partnerships (PPP), JCMA Consulting has facilitated proactive relationship management, negotiations and business improvement programs in a range of business scenarios to support business goals. Recent engagements; Australian Energy Market Operator (AEMO) (National)—JCMA Designed a process to evaluate the suitability of various data management models for the electricity industry in Australia. JCMA evaluated the industry data management maturity level and advised AEMO of the suitability of various data management models for the electricity industry in Australia in support of the aim to develop quality systems around data management. Essential Services Commission (Victoria)—JCMA led the review of Electricity Distributors submissions for the Smart Metering (AMI) initiative to determine compliance with the requirement for the regulator to evaluate the submissions.. Through this engagement JCMA recommended and developed a more robust alternative to the content and evaluation of electricity distributor submissions, so that all submissions were comparable and quality assessed.


Organisation Name Kapstone Consulting Pty. Ltd. Trading Name Kapstone Consulting

Contact Mr Martin Steffens

Address 16 WELLS PL

Suburb BELLMOUNT FOREST



Website www.kapstone-consulting.com.au


ABN 93149236635

Company Background Kapstone Consulting is a multi-disciplinary consulting practice specialised in Strategy and ICT Capability Improvement that help our clients optimising their organisational and operational results. Focused on the Information and Communications Technology (ICT) sectors, Kapstone Consulting offers consultancy services to Federal and State Government. In order to put into practice our working philosophy, it is necessary to establish a close collaboration scheme with our clients. By doing this we are able to help the clients to understand their own potential and to recommend the necessary changes to improve their operations and manage possible risks. Our Commitments to Our Clients: Partnership: We have a unique history of highly collaborative client relationships built on mutual respect, trust, and confidence; Customisation: We work with our clients to understand the specific outcomes needed and tailor our services to meet them; Capability Building: We are committed both to meeting our clients’ short-term tactical needs and to developing their strategic capacity to succeed in the long term; Whole-Lifecycle Perspective: We view organisations as whole systems where the people, process and technical elements all need to work together; and Continual Innovation: We are continually creating new, innovative services by drawing on the latest developments.

Company Accreditation (Optional) Kapstone Consulting holds the following certifications: ITIL V3 Expert CobiT Foundation Togaf-9 Architect Prince-2 Masters of Business Leadership (PostGradCert) Gateway Review Traditional Leadership & Mediation

Strategic Planning Kapstone Consulting does have a experience across a variety of government departments in strategic planning process for ICT in government. This includes the application and alignment of better practice methodology including COBIT’s Define an IT Strategic Plan process and ITIL’s Service Strategy book. The director of the company was selected by the OGC in the UK to provide a review on the ITIL V3 Strategy book. Kapstone Consulting was responsible for the development of an ICT service management strategy for the Child Support Agency in 2007. This involved developing and executing a strategy and plan for setting up processes and systems to support the Child Support Agency’s ICT environment. The result was a successfully implemented ICT service desk function, including incident and problem management, as well as change and release management processes. These functions, processes and tools then supported the ICT sourcing program and the business change programs. Other examples are the Department of Defence and the


Australian Federal Police as well service providers such as Thales Australia and Verizon Business for which we developed ICT Support Strategies based on the overall business strategy or mandated by clients as part of contractual obligations.


Organisation Name Kata Professional Pty Ltd Trading Name Kata Professional

Contact Mr Ben Winter-Giles

Address 4 John Denley Dr

Suburb Bungendore



Website


ABN 14137381072

Company Background Kata Professional Pty Ltd has a strong client focussed purpose, offering specialised UCD, UX, and IT strategy consulting services and support. We have a successful history of providing superior quality consulting services and the ability to leverage learning’s from an astonishing cross section of government and non-government organisations. We apply best practice management concepts, as advised by our staff who are industry recognised experts in their own right. We pride ourselves on having some of the finest consultants across the breadth of IT disciplines available for large enterprise engagements. Kata Professional Pty Ltd consultants have a proud history of 15 years operating at the Federal Government enterprise level, spanning various capabilities. Over the years, this has ranged from visual design, to advanced interactivity / application or software design; OGC MSP aligned program design; agile project management, and agile to ‘conventional’ hybridisation; modular program management design; change management/change facilitation; enterprise business process modelling; design authority implementation; and, strategic enterprise design management. Our senior consultants have 10 years experience in fields relevant to this procurement. We have an active training program taking new consultants with a minimum of tertiary qualifications and three years experience through a three year training system.

Company Accreditation (Optional) Kata Professional Pty Ltd has been formally assessed using a proprietary maturity assessment technique (based upon the P3M3 OGC assessment methodology) as being at a maturity level 3.2 as at July 2010. (stable trending towards leading).

Strategic Planning In recent years, Kata Professional Pty Ltd has formed a specialised service offering called business visualisation. This is a ‘story-telling’ technique which embraces the art of collaborative consultation with facilitation and design to deliver articulate ‘visualisations’ of almost any aspect of an organisations business. This practice enables our clients to produce a valuable and transferable view of the now, past or future, to inform strategic planning and explore future designs. Many clients use the products of a visualisation to enhance and add value to communications strategies as well. A). Kata Professional Pty Ltd provided a Senior Advisor for the Systems for People change project at DIAC. Our consultant developed material for ‘release 7’ of the program. This work focussed on the development of a historical view of the evolution of the program, its drivers, its outcomes and alignment to the original strategic intent. The work turned to focus on delivering a conceptual and informed strategic vision for the remaining overall organisation benefits that were to be delivered


by the program and identifying a communications plan and delivery mechanism to inform DIAC staff. B). Lifeline Australia was contending with a large number of collaboration and co-ordination issues due to the physically dispersed nature of their staff. Kata Professional Pty Ltd produced a leading edge web enablement blueprint for their internal IT system which detailed the design and planned a change program to implement Behind the Firewall 2.0, or social technology, to support business effectiveness and conduct.


Organisation Name KDN Services Pty Ltd Trading Name KDN Services Pty Ltd

Contact Mr Domenic Novia

Address PO Box 408

Suburb Mount Barker



Website www.kdn.com.au


ABN 39114172600

Company Background KDN Services Pty Ltd (KDN) is a South Australian based company providing consulting services to the ICT industry. KDN is responsive to the needs of organisations with a wealth of experience, processes and a methodology gained from work in the Management Consulting areas of the ICT industry. Our experience comes from working with large consulting organisations and engagement across all tiers of Government (including SA, Federal and Local) and the private sector. KDN maintain a flexible approach and have agreements with companies to cover additional scope and capacity to provide a comprehensive delivery service. To increase the coverage of services and provide greater flexibility for alliances and partnerships, KDN recently established RTI Consulting (RTI) with a focus on the Commercial Sector. Through this expansion we can leverage off of the skills, processes and methodology that have made KDN successful to provide an increased ICT service delivery capabilities and resource pool of experienced consultants. RTI is a KDN company and through these entities KDN is able to provide greater security to its clients with the ability to be able to handle larger assignments while at the same time being flexible and responsive to cost pressures and providing cost-effective solutions.

Company Accreditation (Optional) Not certified

Strategic Planning KDN understand the need to ensure that ICT strategies are directly linked to the business objectives/drivers of an organisation. We follow a rigorous process of Current Assessment, Requirements Analysis, Options Analysis and development of the Strategy Report utilising a benefits approach to be realistic in outcomes and able to provide measurable return on investment. ICT strategies are technical but presented in business terms to ensure ownership by the business and staged to meet business acceptance. ICT is seen as an enabler to change and link the ICT infrastructure, services and organisational models to the business strategy. Each stage of the development is independent but linked to each other with acceptance by the sponsor which provides a solution without surprises.

For the City of Unley, KDN undertook a review of the previous ICT Strategy, undertook a current assessment (via client workshops and an online survey) to determine the existing state of ICT. Through further workshops and targeted interviews, KDN undertook a gap analysis and options analysis of proposed solutions to meet the business objectives. The final strategy was developed with a timeline of 3-5 years.


For Forensic Science South Australia KDN developed an application strategy. FSSA had aged applications that were not integrated and did not provide the levels of functionality required. KDN recommended a Service Oriented Architecture with a migration strategy for existing applications, priorities and timeframes. The strategy was specific for the immediate and future needs of FSSA and in line with directions of the Justice Portfolio of SA


Organisation Name Kellogg Brown & Root Pty Ltd Trading Name Kellogg Brown & Root Pty Ltd

Contact Mr Brian Yates

Address L4, 11 Lancaster Place

Suburb Majura Park



Website www.kbr.com


ABN 91007660317

Company Background Kellogg Brown & Root (KBR) Pty. Ltd. is an international company with over 65,000 personnel located in over 43 countries. The technical and financial resources of KBR provide us with the capability to tackle virtually any project. In Australia our Defence and Government Services business unit has over 200 permanent employees with relevant Government experience. This workforce is supported by an extensive network of over 400 long term sub-contractors and sub-consultants. We believe that the capability to provide access to more than 600 personnel at short notice, places KBR in the ideal position to be one of the major providers of support services for the Commonwealth. Specifically, the Defence and Government Services business unit has:

- proven, extensive, and relevant experience in Defence Information and Communications Technology (ICT);

- experience and capability in ICT facilities and personnel security establishment;

- “hands on” knowledge and expertise of over 130 consultants currently working on a large range of Defence projects, who will be available to support our consultants as and when required, within the agreed price;

- acknowledged specialists in the areas of IT, requirements analysis, project management, systems engineering and logistics management; and

- an accredited Quality System.

Company Accreditation (Optional) KBR holds the following accreditations:

- AS/ANZ ISO 9001:2000 Quality System

- Australian Institute of Project Management (AIPM) Corporate Member and Project Managed Organisation (PMO)

- OHSAS 18001:2007 Occupation Health and Safety Management Systems.

- ISO 14000:2004 Environmental Management standard

- ACT Security Industry Master License

- ACT Government pre-qualification for Engineering Consultancy, Studies and Project Management Design


- AS/NZS 4801:2001: Occupational Health and Safety Management Systems

KBR is also a Registered Training Organisation (RTO), able to offer the following courses:

Certificate IV in Business (Frontline Management)

Certificate IV in Project Management

Certificate IV in Government (Project Management)

Certificate IV in Government (Procurement)

Certificate IV in Training and Assessment

Diploma of Business (Frontline Management)

Diploma of Project Management

Diploma of Government (Project Management)

Advanced Diploma of Project Management

Strategic Planning KBR is familiar with assisting organisations in their Strategic Planning. KBR takes a flexible customised approach, working in parallel with client’s preferences and processes when defining a project. KBR can also assisted in follow up planning for resources allocations to pursue a chosen strategy, including funding, people and physical resource disposition. KBR is not locked into a particular method set, preferring to select techniques to suit the precise problem space. These may be as simple as risk and SWOT analysis, but can range through complex architectural planning or outcome modelling/simulation. KBR is familiar with presenting ‘To-Be’ systems in forms that are compliant to Government approval processes such as Defence Capability submission templates.

Example: JP2077 Future Maritime Logistics Information System (MLIS). In 2008 KBR conducted a gap analysis to identify Logistics capability deficiencies not planned for remediation. The plan provided for achieving a staggered development through to 2025 and acquisition strategies for each enhancement (Major project, Minor project or sustainment/upgrade).

Example: In 2008 KBR provided business analysis and architectural analysis for a Defence CIOG ICT area developing e-business solutions for Defence. The task was to support the definition of a strategy for the adoption of an e-portal and publicly searchable industry capability information system.

Example: Implementation Analysis of the MLIS ICT Strategic Plan for Navy. In June 2007, KBR provided services to Navy for the planning and implementation of a centralized Maritime Logistics Information System (MLIS) SPO.


Organisation Name Kitbag Consulting Pty Ltd (Government Advisory Group)

Trading Name Government Advisory Group

Contact Ms Joy Murrell

Address 36 Dirrawan Gdns

Suburb REID



Website www.ausgovadvisory.com


ABN 83137685628

Company Background Kitbag Consulting Pty Ltd comprises of two business units; the Government Advisory Group and the Company Secretariat Group located in both Canberra and Sydney. The Government Advisory Group works as a cooperative of like-minded and experienced public sector professionals to meet the needs of its clients’ and employees. The strength of this approach allows team members of the Group to be highly flexible and innovative to perform complex tasks but provides structure and certainty via the application of methodologies and administrative support required to deliver those services. Each discipline specialist has worked in Government and the private sector delivering public value for all Australians. Collectively they are responsible for superior standards of service and a standing relationship committee of peer discipline specialists supports this. Their role is to review all client satisfaction surveys to ensure client needs are being met or exceeded. Specifically the committee will: - review delivery standards, quality and client satisfaction; - coordinate support services and project teams; - coordinate all contracts established under the MUL; - coordinate project teams is utilised - Approve methodologies for use; and - Ensure public value is being delivered. The Government Advisory Group has access to a wide range of consultants and contractors to deliver capability.

Company Accreditation (Optional) All Government Advisory Group members hold current Australian Government security clearances through our association with the Defence Industry Security Program and members hold one or more of the following accreditations. - Australian Institute of Management - Australian Institute of Company Directors - Australian Institute of Project Management - Australian Computer Society - Institute of Actuaries of Australia - Project In Controlled Environments (PRINCE2) - Information Technology Infrastructure Library (ITIL)

Strategic Planning Kitbag Consulting has considerable skills and experience in the delivery of strategic planning and review services, especially within large and complex Australian Government Agencies. Services include: Strategic Planning, and Corporate Strategy, and we aim to help organisations set the strategic agenda, identify value creation opportunities, seek alignment within organisations and maximise cost efficiencies; and Portfolio Effectiveness, which aims drive efficiency and effectiveness across an organisations programs and operations. Kitbag Consulting uses SAI Gobals’ Australian Business Excellence Framework (ABEF) to conduct organisational maturity


assessments, as it is a non-prescriptive leadership and management system that describes the essential elements of organisational systems. It enables an objective assessment of the key elements of a Agency, Program, inter alia the projects, in seven categories and based on twelve Quality principles. The Categories are leadership and innovation; strategy and planning process; data information and knowledge; people; customer and market focus; processes products and services and business results. The Principles are: a focus on the achievement of goals; mutually agreed plans translating into actions; public value value, influences organisational direction, strategy and action; to improve the outcome, improve the system and its processes; realised potential through its peoples enthusiasm, resourcefulness and participation; improvement and innovation depend on continual learning; use of facts, data and knowledge leads to improved decisions; all systems and processes exhibit variability, which impacts on predictability and performance; agencies provide value to the public through their actions; sustainability is determined by an ability to create and deliver value for all stakeholders.

Some of the assigments Kitbag consultants have been involved in are:

- Attorney Generals’- Crisis Coordination Centre. Perform high level enterprise business analysis incorporating process definition of the CCC to support detailed design of systems, processes and facilities. Develop CCC business case with supporting user requirements, integrated with the Parliament House Briefing Room, which supports the development, refinement and exercising of selected high priority CCC systems, people, and procedures.

- Defence Science and Technology - Crisis Management Improvement Project. Project support the analytical and science elements of the National Crisis Coordination Capability (NCCC) Program from a people process and technology perspective


Organisation Name Link Asea Pty Ltd. Trading Name Link Asea

Contact Dr Ravindra Corea

Address 12/40 Springthorpe Blvd

Suburb Macleod



Website www.linkasea.com


ABN 20130355510

Company Background Link Asea is an Australian company, founded in 2008 with a vision of assisting clients achieve improvements in business performance, both continuous and transformational, through ICT-based innovation. Focus areas include: Strategic integration of ICTs, including Web 2.0 technologies, within core business processes; Strategic planning; Business process re-engineering; and development of institutional learning and knowledge management solutions; Our capabilities are built on a combination of in-house expertise, an international network of consultants and strategic partnerships. Our service delivery model exploits Web and video-conferencing tools to the maximum, forming a key part of our value proposition – "The best expertise, quickly, flexibly, cost-effectively". A long-term partnership, backed by an open-ended Master Sub-contractor agreement, with Kingslake Engineering Systems (KES) provides specialised capabilities in information systems development and ICT project management. KES is UK based, with development centre and offices in Sri Lanka, India and Malaysia. Development processes are CMMI level 3 certified and project managers hold PMP certification. Link Asea holds positions on other Australian Government panels - the APSC's Capability Development Panel being especially relevant, with approval for the service attributes: Business Process Transformation, Programme Management, Strategic Thinking and Planning; and Optimisation of IT.

Company Accreditation (Optional) Link Asea's ICT systems development capabilities, offered through its partner, Kingslake Engineering Systems, are CMMI level 3 certified. Configuration Management, Process & Product Quality, Risk Management and Decision Analysis and Resolution are areas of special focus in our pursuit of high-quality client service. Our project management methodology is integrated with the CMM processes, include use of SCRUM methodologies and closely follow the PMBOK recommendations. Several project managers hold current PMP certification. Link Asea's methodologies and standards in Strategy Development, Business Analysis, Business Process Transformation and Business Planning are as yet uncertified, but based on internationally benchmarked methodologies adapted to reflect the experience of our senior professionals. The UML, supported by fully UML compliant tools, is used in systems modelling. The Business Process Modelling Notation (BPMN) is currently being adopted as the basis of our business process transformation methodology. Process Complexity Analysis, Critical Success Factors and cost-benefit analysis are used as the basis of identifying process productivity gains and cost reduction.


Strategic Planning Link Asea Strategic Planning services help clients to articulate their business strategies, to analyse and refine them in the context of technological and operating environment trends and to develop achievable implementation plans. Our services include: Alignment of Business and ICT strategies; Integration planning; Tactical ICT plan development; Development and implementation of ICT policy and processes. Our work with ASEAN (2009-ongoing) is an example. The Secretary General led the vision of a technology enabled approach to implement certain policies of its “Roadmap 2009-15”. Namely, expansion of outreach and engagement with governments, community, civil society groups and partners. Link Asea worked with ASEAN staff to prepare a strategy, drawing directly from key provisions of the Roadmap. It included a technology strategy that would exploit existing regional networks for compatibility and know-how, a business strategy for a budget neutral or even positive financial plan and outlines of the required process transformations, over 3 years. At the World Bank, between 2003-08, Link Asea principals, then World Bank staff, developed a strategy in response to the Regional Vice President's concerns regarding its ICT-based knowledge network in Asia (the GDLN). The strategy included a new business model and business processes, and financing through a partnership with Japan. The strategy was endorsed in May 2003 and funding of US$ 25m for a change and capability development program was approved. LinkAsea staff were involved in implementation up to 2008. Following a positive project implementation review, a second phase has just begun.


Organisation Name Mahindra Satyam (Satyam Computer Services Limited)

Trading Name Satyam Computer Services Limited

Contact Mr David Castles

Address Level 6, 39 London Circuit

Suburb Canberra



Website www.mahindrasatyam.com


ABN 25084580030

Company Background Mahindra Satyam (MSAT- www.mahindrasatyam.com) (NYSE: SAY) is a leading global business and information technology services company that leverages deep industry and functional expertise, leading technology practices and an advanced global delivery model to help clients transform their highest-value business processes and improve their business performance. MSAT has over 30,000 professionals operating in 60 countries. MSAT is a financially stable and a debt-free MSAT has a clear vision for future. It also has a strong governance structure and a strong management team in place. The core focus areas for MSAT include: • Enterprise Business Solutions • Integrated Engineering Solutions • Infrastructure Management Services • Consulting and Enterprise Solutions • Industry Native solutions • Application Developments and Management Services • Business Process Outsourcing Recent Global accolodaes of MSAT are below • Gartner: MSAT is a reliable brand and has innovative offerings as a Cloud Service Integrator(CSI) • IDC: Recognizes MSAT as a formidable competitive force in the AsiaPac • TPI: MSAT ranked in Top 5 IT Service Providers in AsiaPac • Dataquest: Listed in the Global Top 20 • Mr. Anand Mahindra, Vice Chairman and Managing Director - Mahindra Group, has been invited to join the International Advisory Council (IAC) of the Economic Development Board (EDB) of Singapore

Company Accreditation (Optional) Please find below are the accrediations, the periodicity is 3 years and all are valid: -CMMI Ver 1.2 Development -ISO 9001:2008, (Quality Management System) -ISO 20000, (IT Service Management) -ISO 27001, (Information Security) -BS25999, (Business Continuity) -AS9100/EN9100, (Quality Management System for Aerospace Industry) -OHSAS 18001:2007, (Health & Safety) -ISO 14001:2004, (Environment Management System)

Strategic Planning MSAT’s ICT Strategic planning services helps clients achieve their business objectives by building a strategic IT plan for its IT Organisations. MSAT follows a phased approach for Strategic planning where the team will involve critical stakeholders from the client IT and Business Organisations to develop a roadmap for the Application, Infrastructure, sourcing and People strategies. The team will define and build IT Roadmap for the client and develop a business case with IT Roadmap and solution recommendations and derived business benefits. MSAT’s approach for IT Strategy: MSAT follows the Top Down approach for strategic planning. The overall process is divided into 2 phases. In the first phase, MSAT team will be engaged in doing an analysis of the existing Business System


and identifying gaps along with identifying the Business and Business Process goals and map applications to business processes. In the second phase, MSAT team will be involved in providing a detailed IT strategy roadmap with a detailed Future state technology solution. MSAT team will also provide the short, medium and long term goals for the IT initiatives which will be aligned to the overall Business objective of the Organisations. Case study: Dubai Golf, U.A.E Solution: • Business Articulation • Future State (To-Be) • IT Road Map Benefits: • Short, Medium & Long term IT Roadmap to support growth plans. • Proposed IT organisation structure to cater to the proposed IT initiatives. • Solution options keeping in mind the current level of IT investments.

Case study: Sudoku, Japan

Solution:

• Understand current business objectives

• Assess current IT environment

• Consolidated list of key challenges faced

• IT recommendations to meet the key challenges

• Broad level cost benefit analysis of the recommendations given

Benefits:

• Comprehensive challenges with mitigation strategy

• Best fit analysis of solutions


Organisation Name McKinsey & Company Trading Name McKinsey Pacific Rim, Inc.

Contact Mr Thomas Roets

Address Level 35, 88 Phillip Street

Suburb Sydney



Website


ABN 66055131443

Company Background McKinsey is the distinctive leader in top management consulting with a deep understanding of ICT challenges faced by governments. We have an extensive track record for delivering significant value in government ICT projects, and have a distinctive business-driven approach to ICT in the public sector. McKinsey has over 8,000 consultants and are present in over 80 offices in over 50 countries, and bring cutting-edge expertise in 18 industry sectors and 6 functional areas. We have been serving clients for over 80 years, and our professional legacy includes 1) Professional values and an enduring code of conduct, 2) Top management/integrated problem-solving perspective, and 3) Tailored approach and custom solutions. Our results-oriented Public Sector Practice that has driven measurable improvements throughout several government agencies worldwide. We have a specialised Business Technology Office (BTO) that serves ICT needs of public- and private-sector clients through rigorous focus on impact. The BTO has competence and expertise in technology with deep technical proficiency in systems design and IT architecture. We are objective and independent from ICT product and service providers, i.e., we provide neutral, fact-based recommendations.

Company Accreditation (Optional) McKinsey & Company does not engage in any external accreditations

Strategic Planning ICT Strategic planning is one of several client services lines in McKinsey’s Business Technology Office. We think of technology strategy in two related, but separate, parts: 1) Business Technology Strategy is focused on using technology to help government agencies build winning business strategies, focuses on applying technology outside the IT function (eg the eGovernment strategy); and 2) ICT Strategy centered on diagnosing and improving the capabilities and execution of the ICT function of a given government agency. We approach both of these by interviewing business stakeholders, assessing external market trends, identifying and assessing future strategic ICT improvement options, and evaluating feasibility.

Two recent projects include:

1) ICT Strategy for a G8 country’s new national pension savings scheme, where McKinsey led the assessment of the existing ICT platforms to apply to the new agency, performed a detailed option assessment of ICT platforms and determined procurement/outsourcing strategy for the scheme (incl. financial modeling); and


2) IT Strategy for G8 country’s national employment agency, where McKinsey designed the ICT strategy and advised on ICT architecture, which included addressing the complexities related to multiple legacy systems.


Organisation Name Mingara Australasia Pty Ltd Trading Name Mingara Australasia

Contact Mr Gerard Cusick

Address Level 10, 128 Exhibition Street

Suburb Melbourne



Website www.mingara.net.au


ABN 11079636623

Company Background Mingara Australasia Pty Ltd (Mingara) is a totally independent telecommunications and ICT consulting advisory company. Mingara provides sound professional advice on matters relating to telecommunications, IT, ICT and Information Management. Our total independence, high ethical standards and professional integrity make us a unique and sought after resource in both the public and private sectors. Mingara’s advice is always based on a sound foundation of business, information and knowledge management, as well as applied, sound, engineering principles where relevant. Mingara has provided professional advice to all levels of government (federal, state and local) as well as large corporate organisations. Mingara has provided advice to Royal Commissions and Coronial Enquiries and has been sought to provide expert witness services. Mingara staff have been invited to advise numerous Government project boards, been recognised as industry spokespersons and/or served as chair of a policy and standards development committee with an international public safety communications organisation. Mingara does not sell ICT solutions, IT services, infrastructure and/or software. Mingara is privately owned and is not part of any larger corporation (private or listed), organisation or group whose activities may directly or indirectly compromise our independence. For details refer to www.mingara.net.au.

Company Accreditation (Optional) Mingara has developed quality systems to meet the core requirements of AS/NZS ISO 9000 and ISO 14001. Mingara’s Quality Management System is supported by a quality manual, the following being an example of the subjects covered. *Quality Policy Statement - The quality manual contains our Quality Policy Statement, an overview of our organisation and of the relevant system procedures which, when applied on a consistent basis, will provide our customers with an assurance of quality. *System Procedures - System procedures define who does what and when in the execution of the various elements. *Work Procedures - Work procedures are developed as required to support the system procedures and statutory regulations. They describe how an activity is to be carried out, where the absence of Work Procedures would adversely affect the achievement of quality or compliance to applicable Regulations, Standards and Codes. *Quality Records - Quality records include internally and externally generated documents which provide objective evidence to demonstrate the achievement of the required quality and the effective operation of the quality system.


Strategic Planning Mingara offers development of structured and proven ICT Strategic Planning. Mingara has developed and implemented a number of communications and related business/operational strategies, for which the following aspects were among those employed/considered: Strategy Development – *Aims and Objectives *Stakeholders *Benefits *Drivers *Time Frames *Strategy Implementation Guidelines *Strategy Measurement Success Metrics *Strategy Application Guidelines *Policy Framework *Governance Framework Strategic Principles – *Goals *Framework *Operating Model *Time Frames *Strategic Plan *Measurement *Application Guidelines *Stakeholder Management *Maintenance Mingara has developed many strategies for government and business organisations, examples of which include: *Victorian Department of Justice – The State-wide Integrated Public Safety Communications Strategy (SIPSaCS) 2000 to 2010. This Strategy incorporated call taking and dispatch (metro and regional), mobile data, mobile and portable voice (encrypted) communications and messaging. A Five Year Technical Architecture Strategy for Public Safety Communications (2010-2015); a strategy which incorporated mobile voice, mobile data communications and personnel/volunteer alerting; *Country Fire Authority (CFA) Victoria – Operational Communications Strategy 2011-2016, which incorporated strategic, incident management, dispatch, fire ground communications, social media and community alerting. A separate IP Telephony Strategy, including full IP configuration standards and associated SOE was also developed; *Victoria Police – Operational Radio Communications Strategy 2010 - 2015, incorporating state-wide mobile and portable radio communications, including a strategic procurement model; *Victorian Department Business and Innovation (DBI) – Whole of Government Optical Fibre Strategy, including VicFibreLINKS (VFL), National Broadband Network (NBN) and other government optical fibre asset owners; and *Royal Automobile Club of Victoria (RACV) - Unified Communications Strategy (UCS).


Organisation Name MXA Consulting Pty Ltd Trading Name MXA Consulting

Contact Mr Justin Butcher

Address 24 Richter Close

Suburb FADDEN



Website http://mxaConsulting.com.au


ABN 16233295918

Company Background MXA Consulting is an Architecture Services company formed by Justin Butcher in late 2010 to: - Bring together some of the best ICT Architects working in Government in Canberra in a single consulting firm. - Reward good architects for doing good work, by focussing on outputs and outcomes. - Provide true value-for-money services. We achieve these goals by: - Employing only the very best people. We engage only people we have worked with, whose work output we have seen. Our operating model and values means that good architects in Canberra want to work for us. - Demystifying architecture – we explain what we do in simple terms. We believe that everyone can understand architecture: it should be practical and relevant. Architecture that is mystical, mysterious, and can only be understood by experts, will fail every time. - Focussing only on Government in Canberra. We know and understand the people doing Architecture across government, the culture and history of major architecture initiatives, the forums and groups that exist, Whole-of-Government initiatives, and so on. The MXA Framework has been proven to be a powerful tool in delivering ICT Strategic Planning and Business Case Development. A diagrammatic overview can be found at http://mxaConsulting.com.au/

Company Accreditation (Optional) Strategic Planning The MXA Framework uses Enterprise Architecture to develop ICT Strategy for government agencies. Enterprise Architecture provides a firm basis and a known starting point so that strategic planning is focused and guided by proven methodologies and approaches. Enterprise Architecture is a critical part of the strategic planning process. The MXA Framework also shows how ICT Strategy provides input to the definition of Portfolios or Programs of work, each of which has an associated Business Case and Solution Blueprint. If the business case is approved, a Solution Architecture or Solution Design is created, followed by increasingly detailed levels of design. MXA Consultants have successful experience and involvement in ICT Strategic planning at the ATO, DHS, AFP, ITSA, Customs, DIAC, ACT Government, DEEWR and a range of other agencies. For example, one MXA Consultant (Daniel Keys) developed several enterprise architecture statements that made a significant contribution to the “Tax Office Enterprise Roadmap” in 2010. Another MXA Consultant (Adam Magee) developed enterprise architecture views and overlays, and worked with senior executives to create an ICT Strategy. Adam then worked with the Enterprise Architecture team and the Portfolio Management Office to ensure that Projects and Programs continued to align with the ICT Strategy and Enterprise Architecture during 2009 to 2011. MXA Consultants are


successfully using the MXA Framework at ITSA in 2011 to create an ICT Strategy and Roadmap for the agency.


Organisation Name NCSI Australia Trading Name NCSI Australia

Contact Mr Andrew Bremner

Address Level 4, North Tower, 1-5 Railway Street

Suburb Chatswood



Website www.ncs.com.sg


ABN 38089983317

Company Background NCS Australia forms part of the NCS Group, a leading information technology (IT) and communications engineering services provider with about 7,000 staff located in 11 countries across the Asia Pacific and Middle East regions. To support its customers’ business and technology needs in Australia, NCS Australia started its operations in the year 2000. Today, Australia remains as one of the key focus markets in NCS Group’s global expansion strategy. NCS Australia has offices and presences in Sydney, Melbourne, Canberra, Brisbane and Adelaide. NCS Australia provides a one-stop, end-to-end suite of IT and communications engineering solutions to its customers. With its in-depth domain knowledge and unique BizvalTM methodology which focuses on defining, realising and sustaining business value for its customers, NCS continually delivers new standards via the innovative use of technology. Serving both the government and commercial markets, NCS Australia is committed to bringing the best in IT and engineering solutions and services to customers. It provides a full spectrum of information technology services: Business and IT Consulting, Project Management, Development, Systems Integration, Outsourcing, Infrastructure Management and Solutions. NCS Australia focuses on the following key industries and domain: Outsourcing, Government, Healthcare, Financial Services and Telecommunications.

Company Accreditation (Optional) NCS Australia holds ISO9001:2008 certification for establishing and applying a Quality Management Systems for: 1. Provision of IT and Communication Engineering based Development & Systems Integration, Infrastructure Integration and Project Management 2. Provision of IT Communication Engineering Management Services which include Application Management, Infrastructure Management and Operations Management 3. Provision of Consultancy Services which include Application Consulting and Infrastructure Consulting Services Our parent NCS Pte Ltd also holds: 1. ISO/IEC 20000 : for IT Service Management Systems 2. ISO/IEC 27001 : for Information Security Management Systems 3. SS 507 : Standard for Business Continuity (BC)/Disaster Recovery (DR) Service Providers, awarded by SPRING Singapore, attained since 2004. 4. People Developer : Awarded by SPRING Singapore, attained since 2000. 5. SQA : Singapore Quality Award, attained since 1999. NCS also are CMMI Maturity Level 5 certified for our offshore Application Development and Application Maintenance projects.

Strategic Planning Our Business Transition for Value (Bizval™) Suite of Methodologies focuses on value in all the work that we do and comprises different methodologies with specific emphasis on each


organisation component to effectively manage business change. Of particular importance to Strategic Planning is our Technology Transformation for Value (TTV) module which provides a framework for ICT Master Planning. TTV derives a blueprint that provides a holistic view of business functions, supporting data standards and ICT system and services. Over the past 25 years, NCS have built this approach and also a strong track record for both enterprise level and national-level IT master planning. We have been instrumental in providing Strategic Planning consulting services to governments globally and some of NCS’s high profile and successful projects include: ? Western Australia Govt ICT Blueprint ? Victorian Business Master Key Project ? Sri Lankan e-Government Blueprint ? Fiji e-Government Development Project ? Kuwait e-Government Blueprint for Online Human Services ? Maldives, IT Development Project ? Qatar Government Portal Project ? Thailand eCitizen Portal Blueprint ? Hong Kong SAR Government Agencies’ IT Masterplan ? Singapore Intelligent Island : IT2000 Masterplan ? Mauritius Government IT Plan ? Malaysia’s Sarawak State Government IT planning


Organisation Name Nexright Pty Ltd Trading Name

Contact Mr DILIP MOHAPATRA

Address Level 5, 11 Queens Road

Suburb Melbourne



Website www.nexright.com


ABN 53145810091

Company Background Nexright helps businesses to improve productivity, increase revenues and profitability, and drive innovation leveraging emerging technologies like Cloud Computing. We excel in capturing the essence of bleeding-edge technologies and optimally applying them in real business scenarios. Nexright's Cloud Migration Services help organizations find the right balance of in-house and on-demand IT to maximize their performance and agility while maintaining security, mitigating risk, and minimizing costs. Nexright helps clients reduce IT expenses by helping them migrate their expensive, inefficient legacy platforms, applications and software onto private cloud or third party cloud hosted solutions from Amazon Web Services, IBM Smart Cloud, Google Apps or Salesforce. Nexright Cloud assessment services quickly quantifies the value of Cloud benefits which can be available to organizations while considering confidentiality, integrity, availability and SLA. We are also an IBM business partner, Websphere reseller and have expertise in Websphere Datapower appliances.

Company Accreditation (Optional) Australian Information Industry Association Technology Partners (IBM, SugarCRM, Rackspace, Microsoft, Telstra, RunMyProcess etc.) Nexright's consultants have certifications and experience in many technologies and methodologies, including IBM Websphere and Cloud Computing. Nexright also provides trainings on Cloud Computing which includes Amazon Web Services Infrastructure as a Service and IBM Websphere Datapower appliances.

Strategic Planning Nexright has extensive experience in the development and implementation of planning processes and documentation to support ICT in its support of organisation’s overall business strategy and objectives. Our experience extends across government and industry and we have excellent results to our credit. Nexright has a team of senior, highly-skilled consultants who assist our clients in considering their organisation’s future direction and articulating how further value can be evidenced through change. Of particular note some of our expertise includes Enterprise Security strategy, SOA Security, helping agencies in adoption of Whole-of-Government services, Security governance framework and road map development. Nexright fully supports “Cloud Computing Strategy Direction” guidelines released by Department of Finance and Deregulation. This includes development of principles and risk based pathway for agencies to rationalise their ICT asset base and to adopt Cloud computing where appropriate. Nexright team has recently designed & implemented B2B and SOA security for ASIC. This was a Greenfield project which includes a fresh


infrastructure install, as well as configuration and integration with Identity and Access Management systems.

Nexright is an Advanced IBM business partner and a reseller. Nexright is currently appointed by IBM to provide MQ health check services to IBM’s customers. Nexright’s critical and unbiased Health Check increases the success and return on investment from IT infrastructure and information assets. Our Health Checks extend beyond a purely technical appraisal and covers areas of governance, best practice and strategic alignment.

Nexright has built solutions and road maps for federal agencies both in Australia and New Zealand to adopt Whole of Government services like Vanguard and iGLS. An example is current engagement with Department Of Labor to review their Federated Single On system which integrates with New Zealand Government Log on System. Nexright’s experienced security consultants documented and helped the department in putting an ICT strategy which will allow easier on-board of future applications into the Single Sign on system.

Nexright has helped Insurance Australia Group(IAG) in designing a Web Services Security strategy and development of a Security token service which allowed broker trust relationships between participants in a secure fashion for a SOA framework and ultimately allowing greater integration between internal and external systems.

Nexright's IBM software licensing service helps customers access to a local service provider who can assist in taking a holistic view, and utilising influence to ensure a more financial and objective transaction for customers. Nexright's certified consultants helps organizations in correct licence agreement to suit the purchasing and deployment strategies.


Organisation Name Noetic Solutions Pty. Ltd. Trading Name

Contact Ms Carol Yong

Address Equinox Business Park, Level 2, Equinox 3, 70 Kent St

Suburb Deakin



Website www.noeticgroup.com


ABN 87098132024

Company Background Noetic Solutions Pty Limited (Noetic) is one of Australia's fastest growing management consultancies with a proven record of performance being listed on BRW's Fast 100 List (2006), and recognised as a Telstra Business Awards Finalist (2007).

Noetic is an Australian owned enterprise with a global focus and reach. It has offices in Canberra, Melbourne, Brisbane and Washington DC.

The Company is recognised for providing its public and private sector clients with high-level strategic analysis and delivering innovative, practical, implementable solutions that will assist its clients to meet their key strategic performance goals.

Noetic has completed a comprehensive body of work for our government clients on ICT projects. In working with government, Noetic has worked with Commonwealth and State/Territory agencies of differing sizes. Our people have a wide range of backgrounds that mean we are able to bring different perspectives and experience to develop client solutions.

Company Accreditation (Optional) Noetic is proud to have achieved certification as an accredited ISO9001:2000 company, registration certificate number QEC 21615.

Noetic is also an Australian Government Endorsed Supplier.

Noetic has a number of Information Technology Infrastructure Library (ITIL) and PRINCE2 accredited consultants on its team. The Noetic team continuously improves their understanding of best practice methodologies through ongoing corporate and personal development. For example, Noetic ITIL consultants are in the process of transitioning to most recent version, ITIL v.3

Noetic places great importance on adding value by providing a quality product that meets, or exceeds, our clients’ needs. Success and progress measures are based on agreed milestones at the project commencement stage. Performance criteria are based on feedback from the appointed contact person/s to ensure that the different perspectives of the various stakeholder groups are being considered appropriately; and that the deliverables being presented conform to project milestones and standards required.


Strategic Planning Noetic Solutions has a wide range of experience in strategic planning for the integration of ICT into the overall business strategy and objectives of an organisation.

Noetic has undertaken many projects that involve complex organisational issues with strategic impact. Our strategic planning consultancy is guided by our Enterprise Management© framework. This model ensures alignment between business strategic direction and ICT programs and expenditure. Noetic also uses a Capability Development Framework to ensure that all underpinning considerations are accounted for in strategic development decisions. The outcomes of these interventions have been to achieve organisational alignment through the establishment of an agreed common context, language and way ahead (via an implementation plan or roadmap).

- Department of Defence this included developing the Network Centric Warfare Roadmap 2007 to align ICT capability until 2015 (both classified and unclassified);

- Department of Foreign Affairs and Trade a complete recommendation on opportunities and risks to its ICT operating environment; at

- Border Protection Command, development of Information Strategy, an Information Capability Plan, and an Information Management Action Plan;

- Victorian Government’s Office of the CIO development and implementation of an enterprise management aligning ICT investment with government strategic and policy outcomes.


Organisation Name Oakton Services Pty Ltd Trading Name Oakton Pty Ltd

Contact Mr John Lewis

Address 45 Wentworth Avenue

Suburb Kingston



Website www.oakton.com.au


ABN 31100103268

Company Background Oakton commenced business in 1988 and listed on the ASX in June 2000.

Oakton has offices in Canberra, Melbourne, Sydney, Brisbane and Hyderabad (India), and offers services across the lifecycle of systems and a range of different technologies.

For over 20 years, Oakton has consistently enabled some of Australia’s largest organisations to meet their business and technology needs with a flexible, cost-effective, results-driven approach to service delivery. With a national coverage and over 1300 permanent Business and ICT professionals, Oakton offers depth in a range of services across the lifecycle of business systems and across a range of different technology and industry sectors.

Oakton’s offers to its clients include:

• Consultant experience – Oakton pride itself in providing consultant staff with the right practical experience required to add value to the client environment and challenges. For example, in all cases Oakton Project lead consultants have had a minimum of five to seven years actual experience before taking up project lead roles.

• Methodology - Oakton continually develop and update its own intellectual property (methods, processes, procedures) based on its consultant’s experience, industry and technology trends, and actual assignment outcomes.

• Track record. Oakton delivers what it says it will, and has demonstrable references to illustrate its track record.

• Oakton’s culture - Practical, pragmatic and business outcome focussed.

In June 2007, Oakton merged with Acumen Alliance, a national management and information technology consultancy firm. Acumen commenced trading in Canberra in 1996 and grew to in excess of 350 consultants with a core emphasis on Assurance and Risk Management, Management Consulting (including portfolio, programme and project management) and Financial Management support. The Oakton service offering now includes these consulting services which it gained from the merger with Acumen Alliance.

The achievements of the Oakton Group have recently been recognised with the award of the Best Professional Service Firm (Revenue $20-200million) in the recent BRW Client Choice Awards.


Company Accreditation (Optional) Oakton is a certified P3M3 Accredited Consulting Organisation (ACO). Oakton underwent a full assessment of its management systems by the APM Group to receive ACO status. This status is re-assessed regularly to ensure compliance with APM Group standards. Oakton also has a number of P3M3 registered consultants who have each undergone an APM Group assessment to receive Registered Consultant status.

Oakton’s delivery and management processes are part of Oakton’s ISO 9001: 2008 0-accredited quality system known as the Oakton Business System which is documented and published on the Oakton Portal.

Oakton has been certified as complying with the requirements of AS/NZS ISO9001:2008 since January 1997 and is registered as a Quality Endorsed Company under the Quality Endorsed Company Program of Quality Assurance Services, a subsidiary of Standards Australia.

Oakton’s ISO 9001 certified quality system incorporates Oakton’s Development Methodology, which is a deliverable oriented framework. Oakton’s Development Methodology is encompassed by a defined Project Management Framework approach that is flexible, customer oriented and result focussed.

Oakton’s consultants have qualifications and a depth of practical experience in methodologies such as PMBOK, PRINCE 2, MSP, P3O, P3M3, ITIL and tailored methodologies.

Strategic Planning Oakton offers the full range of services related to Strategic Planning (for both ICT and business needs). This includes:

Development of Organisational level ICT Strategy/Planning including:

• ICT Strategic Planning

• ICT Executive Facilitation and Planning Days

• ICT Organisation and Functional Reviews

• Enterprise and Solution Architecture

o Business Architecture Development

o Information Architecture Development

o Application Architecture Development

o Technology Architecture Development

• Application Portfolio Assessment

• Web Development Strategies

• Channel Strategies (Web/Call/Counter/Electronic)

• ICT Security Reviews (I-RAP) and Architecture

• Security advice and planning.

• Business Continuity Plans/Disaster Recovery Plans.

Implementation of ICT strategies including:

• Change Management (Stakeholder management, Organisational Transformation and Business Process Re-engineering)

• Governance and reporting frameworks


• Program Management Offices/Project Management (including mentoring of staff)

• Systems development/support including requirements definition, development, testing and ongoing support of systems

• Web development projects

• Security management

• Application/infrastructure security testing.

• Benefits realisation.

Business case development and support including:

• Development of first-pass or second-pass business cases.

• Support for Gateway Reviews

• Cost-Benefit and ROI analysis

• Procurement support

• Development of IT costing tools and templates

• Life-Cycle Costing of systems.

Reference sites:

Department of Health and Aging – ICT Strategic Plan and IT Investment Plan (2007-11)

Department of Innovation, Industry, Science and Research – ICT Strategic Plan (2010-12) and various ICT reviews

Australian Bureau of Statistics – Application Portfolio, Enterprise Architecture and Security Services (2009-10)

Department of Health and Aging – Business Case Development for eHealth (2009-10)


Organisation Name Object Consulting Pty Ltd Trading Name Object Consulting Pty Ltd

Contact Mr Teesaan Koo

Address Level 25 Northpoint, 100 Miller Street

Suburb North Sydney



Website www.objectconsulting.com.au


ABN 55003682693

Company Background For two decades, Object Consulting has successfully delivered innovative solutions and consulting to Australia’s leading organisations. Our 280-strong team delivers projects ranging from business consulting, transformation projects, technical services and specialised training– supported by best practice tools, processes and methodologies. Object delivers high quality, innovative, leading edge solutions to realise business strategy. We are a local, responsive company, consisting of pioneers who believe in continuous innovation. Object investments in intellectual property (iP) and people –translated into deep technology, methodology and industry expertise; for corresponding customer-centric solutions and products. iP helps reduce costs, risks and lead-times of engagements and provides ongoing opportunities to our customers. Object’s Practices provide the path to improving capability and delivering innovation to our clients through customer-centric solutions. Our Practice solutions are aligned with our market, customers, technical and other capability requirements and partners. Object invests heavily in staying ahead of the curve to minimise our customers’ risk on leading edge approaches. We target selected, proven, leading edge technologies to provide increased productivity, usability and longevity of all our solutions. Additionally our mature and reliable processes from Process Mentor® provides a truly industry leading and unique advantage in IT service firms.

Company Accreditation (Optional) Object Consulting uses an ISO9001 compliant process architecture platform called Process Mentor. Process Mentor provides guidance and enhances consistency of outcomes on all Object Consulting engagements. Process Mentor is a commercial product offered by Object Consulting due to the demand for this product and its resulting compliance to both ISO9001 and CMMI Level 3. Object Consulting provides CMMI certification, services, and training and are a registered CMMI transition partner. It is this focus on the quality of outcomes that has placed Object Consulting ahead of many other providers in delivery of ICT management services. Object Consulting’s staff are also qualified in the areas of corporate governance, IT Service Management (ITSM), Project Management, Program Management, Portfolio Management, Benefits Realisation, ISO15504 SPICE, among others.

Strategic Planning Object Consulting believes key to our additional value is the strategic approach we take, as well as the strategic planning we perform. Object has assisted organisations move from vision to strategy and often through execution, to support enterprise and business architects develop ICT strategies.


Object’s Capability Improvement practice is formed of skilled architects, project / programme / portfolio managers, business analysts, and change managers who aid decision makers and recommend courses of action. When determining strategy, these consultants focus on reducing risk, identifying opportunities, and improving the capability of organisations for greater productivity and effectiveness. In developing strategy we adopt a balanced approach to technical and social solutions, supported by our own iP in Process Mentor®. Service Victoria, (DIIRD initiative) was created to provide Victorian citizens with a more convenient way of dealing with government. Object translated Service Victoria’s vision into a comprehensive strategy, providing an enterprise architecture for Service Victoria’s future. Within four months Object’s 3-phase approach, as-is, to-be, and roadmap provided the strategy for transforming the Victorian Citizen’s experience of government. The Deputy Director commented, that the “blueprint developed by Object Consulting will remain a vigorous foundation asset to drive uptake of an e-Government agenda.” To improve efficiency of its services WorkCover engaged Object Consulting to develop an overarching Enterprise Architecture to direct strategic planning. This enterprise architecture was used to determine WorkCover’s project portfolio for the support of the business. WorkCover continues to use Object IP for Enterprise Architecture.


Organisation Name Olivia Sainsbury Consulting Pty Ltd Trading Name Olivia Sainsbury Consulting

Contact Ms Olivia Sainsbury

Address PO Box 362

Suburb Double Bay



Website sainsbury.com.au


ABN 74101538489

Company Background Olivia Sainsbury Consulting is a management consulting firm that has been providing strategy, innovation and design services for over 10 years. Olivia Sainsbury Consulting sets itself apart in the market by providing tailored services based on client needs. It focuses on working closely with clients to truly understand which solutions would provide the best outcomes through ensuring they are implementable and sustainable into the future. The success of Olivia Sainsbury Consulting is through its people. Their professionalism and ability to deliver superior outcomes is demonstrated by an extensive range of clients and the long-term nature of many of these relationships. Olivia Sainsbury Consulting can help you transform your organisation with a range of services. We pride ourselves on providing tailored services and do not believe one size fits all. That is why we will work closely with you to help you achieve superior outcomes. Olivia Sainsbury's expertise lies in leading projects to be strategically aligned, innovative and implementable. Success from such projects comes from engagement, collaboration and using various techniques to both design and deliver quality outcomes. Our involvement in projects starts from concept development through to designing and implementing products, processes and technology.

Company Accreditation (Optional) Olivia Sainsbury Consulting has provided services to multiple government clients and have proven experience in working within various Commonwealth and Agency methodologies and practices. We have worked with multiple projects applying different ICT, project management and design methodologies and adapt as required. Our Director, Olivia Sainsbury, is a Graduate of the Institute of Company Directors (GAICD) as well as holding two Bachelor Degrees. She has also been President and Director of several not for profit organisations. Olivia Sainsbury Consulting's experience includes providing strategy, design and innovation services across major government reform: FAHCSIA: - National Disability Insurance Scheme, Blueprint for the Program and ICT Solution Department of Health & Ageing: - eHealth facilitation - IT Roadmap development - Office of Hearing Services blueprint Australian Customs and Border Protection: - Service Delivery framework - Passenger Tariff planning Australian Taxation Office: - Mining Resource Rent Tax blueprint - ICT Sourcing Program blueprint - Service Operations capability development - Electronic Lodgment blueprint - Project Wickenby facilitation - First Home Saver Account blueprint - Super Simplification blueprint - Superannuation Reporting review - Review of Self Assessment blueprint - Integrated Administrative Design capability development andiImplementation - Development of Design Guide - Baby Bonus blueprint Department of the Treasury: - Standard Business Reporting facilitation ComSuper: - PSS Scheme blueprint


Strategic Planning Olivia Sainsbury Consulting provides services across major ICT reform projects in the following areas: Strategy Design – drive strategic thinking, planning and implementation. Innovation – using various techniques and processes to develop innovative ICT solutions to complex problems. Program and Project Design – working with a core project team to design people, process, product and technology solutions. Designing end-to-end process from a user perspective to deliver quality outcomes. Service Design - developing a framework that recognises and exploits opportunities available for innovative and collaborative ICT solutions to support service delivery. Design Facilitation – designing and facilitating workshops, forums and conferences. Information Design – reducing complexity by transforming technical and complex concepts into usable information for staff at all levels of organisations. Design Capability – designing and implementing a capability for business solutions where business requirements are met by ICT solutions. Olivia Sainsbury Consulting has had extensive experience on major ICT projects which include but are not limited to the following: FAHCSIA, NDIS - Development of the Program Blueprint to guide the development of the ICT solution using a user-centred design process. Department of Health and Ageing, eHealth - Facilitation and develop of IT Roadmap; Facilitation of Design of the eHealth system. Australian Taxation Office - leading and developing the blueprint for the ICT Sourcing Program. Design and implementation of the capability required to support a multi-vendor ICT environment.


Organisation Name Ovum Pty Ltd Trading Name Ovum

Contact Mr Michael Hennessey

Address Level 1, The Realm; 18 National Circuit

Suburb Barton



Website www.ovum.com


ABN 92065393973

Company Background Ovum is the ICT advisory brand of the Datamonitor Group, with a 25 year history of advising both enterprises and their suppliers on the business value of ICT. Since 1984, Ovum has provided reliable, trusted, independent and actionable research-based advisory services to government, business and ICT executives and professionals. Ovum develops its research on the ideas of Collaborative Intelligence, harnessing the huge variety of talents in the company to offer focused and actionable advice. Over 350+ global business analysts in Datamonitor provide research and analysis to key industries globally on the business agenda. The 150+ ICT global analysts in Ovum then build on this foundation to advise both the ICT groups within enterprises and their ICT suppliers on creation, selection and management of technology and services portfolios. Ovum offers practical, research based and independent advice that is specific to the context and needs of public sector ICT executives here in Australia across multiple government jurisdictions as they contemplate ICT investments and the management of ICT centric business transformation programmes and projects.

Company Accreditation (Optional) Ovum research is based on independently audited methodologies that ensure that our clients can base decisions on rigorous and fact-based research, rather than unqualified, unjustified opinions. The research draws upon over 400,000 interviews a year with business and technology, telecoms and sourcing decision-makers, providing unparalleled insight not only into business requirements but also the technology that organisations must support. Independence and integrity are at the heart of Ovum's core values. It is vital that we behave, and are seen to behave, with complete independence. Our clients need to know our advice has not been influenced by any vendor or supplier. Our Independence Charter defines precisely what Ovum means by 'independence', so that our customers can be confident they are receiving truly independent advice. Our analysts and consultants have signed up to the Charter: - Ovum does not invest in other companies. - Ovum does not publicly endorse vendors / service providers or their products / services. - Our research and consulting is completely independent. - Ovum and its staff are completely independent. - Ovum is wholly owned by Datamonitor plc. - Ovum is not dependent on any one client. Our largest client accounted for under 3% of sales. http://about.ovum.com/independence.htm

Strategic Planning Ovum’s research and consulting services in the area of Strategic Planning focus on 3 main areas:


1. Creating the optimum technology portfolio to align with business strategy, e.g. advice on the potential of ICT to enable business transformation; reduce costs & improve efficiencies;

2. Selecting the appropriate ICT solutions, e.g. compare and select product and service offerings, terms & conditions, improve negotiating leverage; &

3. Managing the deployment and operation of the resulting solutions, e.g. strategy and architecture reviews, organisational design and governance.

Recent engagements include:

A detailed investigation for the Government Services Group into the ICT function within the Victorian State Government. This study required Ovum to survey, analyse and provide recommendations on a standardised approach to the ICT function within government agencies.

Advising the South Australian Office of the CIO on the development of a strategy for centralisation and virtualisation of office productivity software across 35,000 desktops, laptops and thin client devices.

Ovum informs and improves Strategic Planning by providing world-class ICT research and advisory services in the following two ways: a. Ovum’s Enterprise IT Knowledge Center (www.ovumkc.com) is the core IT research and advisory service provided on an annual subscription basis. This is delivered via the ovumkc.com website and analyst enquiries. B. Advisory Engagements / Consulting. Advisory engagements or Consulting provide more detailed research advice to address specific research questions or requirements. These are provided on a fee-for-service basis depending on the scope, effort and time involved.


Organisation Name Oxygen Business Solutions Trading Name Oxygen

Contact Mr Datta Supomo

Address 4A Whyalla Street

Suburb Fyshwick



Website www.oxygenforbusiness.com


ABN 80117187738

Company Background Oxygen Business Solutions (Oxygen) is the leading specialist SAP consulting and services company across Australia and New Zealand. Our passion is delivering great SAP solutions to enable our customers’ businesses. It’s that simple. Founded in 2001, Oxygen has built a strong track record of growth and satisfied customers whilst retaining a tight focus on innovative SAP solutions and services.

Oxygen partners with over 50 customers across multiple industries, including a number of Australian Government departments and agencies. For some customers, we’re adding value in small ways with point consulting assignments. At others, we’re outsourcing their entire SAP infrastructure. Because we can do it all, we can give each of our customers as little or as much as their business requires underpinned by our unrivalled ability to provide a true end-to-end systems and application service, encompassing application hosting and remote support, along with a full range of SAP consulting and implementation services.

Oxygen’s 220 highly-skilled and experienced consultants work from offices in Canberra, Sydney, Melbourne, Brisbane, Auckland and Wellington, supporting 3,000 SAP users. Oxygen delivers a complete lifecycle of SAP solutions, is local and works in a close, highly flexible way to help customers achieve the business benefits and outcomes they need. Also, our customers are able to leverage through our parent company, UXC Limited, much broader IT/ICT solutions capabilities.

Company Accreditation (Optional) Oxygen is a certified SAP Services Partner, servicing and supporting one of the largest SAP platforms in the region. Oxygen has a strong partnership with SAP, providing rapid end-to-end services for SAP strategy, implementations, enhancements, upgrades and integration. Through numerous successful implementations, Oxygen has an impressive track record and a strong network of SAP consultants across Australia and New Zealand.

Oxygen is also a certified Microsoft Partner. Oxygen has been working with Microsoft since its inception in 2001, providing rapid end-to-end .net integrated solutions that support our core SAP ERP capabilities. Oxygen is a lead partner for SAP and Microsoft DUET the first collaborative product between Microsoft and SAP, designed to empower the information worker and provide access to SAP data and functionality directly through Microsoft Office System Outlook

Our company quality certifications include:

- Professional Services: ISO 9001:2000 Quality Certification Number QEC 5298


- Development of Frameworks and Methodologies aligned with the Project Management Body of Knowledge (PMBOK),

- The National Competency Standards for Project Management (NCSPM)

- Australian Standard AS/ISO 10006-2003: Quality management systems - Guidelines for quality management in projects

- Support Services: ISO 9001:2000 Quality Certification Number 149327

- Technical Support Services: ISO 9001:2000 Quality Certification Number QEC 5163.

Strategic Planning Oxygen’s capabilities include SAP Business Strategy Consulting. We help our customers to resolve questions such as:

- How do I use technology to improve my business processes?

- What ERP application do I need?

- What solution architecture do I need?

- How do I ensure I don’t duplicate functionality?

- How do I ensure value for money?

- Are my systems secure and compliant?

Our specialist consultants are true IT process and solution consulting professionals. They develop solutions that align with, and are optimised for, business and organisational strategy.

Oxygen helps clients focus on and pin point areas where the organisation can benefit from adopting best practice. Our expert knowledge of SAP best practices means we can generate faster returns on investment for your SAP system through shorter projects, reduced risk, and lower total cost of ownership. Our work is driven by a focus on customer value, robust project and change management methodologies and a risk management framework.

We can connect your business with your customers, partners and suppliers. Oxygen consultants smoothly integrate existing legacy systems, lowering costs and increasing revenue through the effective integration and management of systems and business processes.

Our experience with Australian Government, include projects with:

- Australian Crime Commission

- Department of Education, Employment and Workplace Relations

- Department of Finance and Deregulation


Organisation Name PACIFIC STRATEGY PARTNERS PTY LTD

Trading Name Pacific Strategy Partners

Contact Mr Ian Clarke

Address Level 14, 2 Bulletin Place

Suburb Sydney


Postcode 2000


Website www.pacificstrategy.com.au


ABN 42104807463

Company Background Pacific Strategy Partners is an Australian strategy consulting firm with a track record of delivering value to senior management in Australasian organisations. We have around 20 staff and offices in Sydney, Melbourne & Brisbane. Since our foundation in 2003, we have assisted many leading organisations resolve complex issues of strategy and organisation and successfully implement change. Our value proposition lies in developing practical solutions our clients can and do implement successfully, using joint teams guided by deep Director expertise: a) Deploy low leveraged teams ensuring deep Director involvement in every case b) Design practical, actionable recommendations to complex problems and implementation programs in combined consultant / client teams c) Enable excellent communication and decision making at top management levels with iterative progress reporting and decision making d) Provide objective, independent challenge and advice with hands-on involvement of Directors and experienced consultants e) When appropriate, form joint teams with other professional advisors to our clients - both related professionals and industry or functional specialists

Company Accreditation (Optional) Strategic Planning Pacific Strategy Partners provides a fact-based approach to ICT Strategic Planning, leveraging in-depth knowledge of strategy ICT economics, including: a) Strategy and planning facilitation – market structure and trends, portfolio analysis and initiative prioritisation b) Development of new strategy and planning processes, initiative prioritisation frameworks and on-going tracking mechanisms c) Development of rigorous economic framework for both cost and investment levers to force ICT investment to support business needs and provide sound economic basis for business decision making. Our Business Centric IT design approach seeks to develop a deep understanding of the underlying client business needs first. Often ‘quick wins’ or process redesign can deliver some of the value of the proposed IT investment. We then seek to optimise & de-risk the required IT projects by defining & sequencing each step so it delivers business value. More details on our approach are on our website. Two recent examples are: 1) Working with a leading Australian financial institution to deliver $3bn+ ICT investment program through a business centric design approach which identified and valued the desired capabilities, and built a flightplan to capture business value, sometimes by delaying ICT spending until business processes have been redefined


2) Developed an ICT strategy for a large Australian insurer, addressing the insurer's growth and business requirements. In-depth ICT architecture and service models were developed based on organisational strategic imperatives. Rigourous ICT economics modelling and analysis provided the basis for business capability driven implementation plan. Performance outcome measures were identified to track.


Organisation Name Parisfirst Partners Trading Name Parisfirst Partners Pty Ltd

Contact Ms Chris Sampson

Address Level 10, 140 Bourke Street

Suburb Melbourne



Website www.parisfirst.com.au


ABN 13095682796

Company Background Parisfirst is a recognised leader in online service delivery, particularly in the government sector. We have contributed significantly to website strategy, information and design in the past 11 years, successfully delivering over 200 projects from complex WOG strategic projects to department-wide user research, business analysis, information architecture, and usability and design projects across Government departments. Our core expertise and extensive experience over the last 11 years has significantly extended our capability and provided us with a comprehensive understanding of the Government sector, its stakeholders and website development issues - to the extent that we enjoy high levels of repeat work from our clients with whom we have a built a strong relationship of trust and professional respect. We take a strongly collaborative approach to all our work and provide independent advice based on rigorous analysis and direct research with stakeholders and users. Parisfirst was established in 2001 by principals with over 16 years' experience in key government and commercial sectors. Parisfirst has led major research projects directed at performance evaluation, benchmarking, risk analysis and website governance. 11 people work out of the Melbourne office ranging from senior content specialists, senior business analysts, designers, writers, programmers.

Company Accreditation (Optional) Parisfirst does not hold formal quality assurance accreditation, we have our own quality assurance systems in place: • Methodology: Parisfirst uses a documented methodology including confirmation of task, objectives, resources, timetables and regular meetings with clients to ensure agreement and client satisfaction on all steps of a project and to continuously improve our processes. • Selection of Consulting Staff: Parisfirst takes great care in the selection of consulting staff in delivering a high standard of consulting services. • Development: Six monthly career plans and performance appraisals are developed for each consultant and managed as a record of professional development. For each project an assignment brief is completed covering specific skill sets and career objectives to be achieved. • Senior Management Involvement: At least one senior manager is involved in each project undertaken. • Professional Development: We maintain industry standards and best practice through a rigorous commitment to research and professional development that incorporates internal forums around new research trends, analysis techniques and web initiatives. • Management of client information: Parisfirst follows a rigorous process for all client information management to ensure compliance with privacy requirements, which includes contact management, dedicated client subdirectories, systematic and secure archiving, and modern software backup systems.


Strategic Planning "Parisfirst has significant expertise in strategic research and analysis and development of service delivery management frameworks. In 2009 we developed the first Digital Media Strategy for WOVG nationally, setting the course for social media use by establishing a framework of guiding principles, recommendations and initiatives ranging from a charter of acceptable use policies & codes of conduct for VPS staff to participate in Web 2.0 to providing greater access to government information and data enabling innovative reuse by the public with potential savings to government. In 2010 we developed Victoria’s first Consumer Health 2.0 Strategy providing a framework of goals, recommendations and initiatives for delivering health messages through digital media. The goals centred on policy alignment, consumer needs and cost effective solutions. The initiatives delivered the business transformation required to effectively harness Health 2.0, eg a personal health management platform for consumers to actively self-manage their health via Web 2.0. For both strategies our approach included conducting a strategic assessment of benefits and evaluation of outcomes by developing an Investment Logic Map and Benefit Management Plan, conducting a Risk analysis and developing an implementation roadmap with costing breakdown. In 2009 we developed a management framework for Web Accountability at DSE. The framework set the vision for management of DSEs websites based on recommendations for a governance model for decision-making and escalation, a quality agenda for content and standards compliance, operations process, customer services and technical support via process diagrams mapping roles to accountabilities.


Organisation Name Petersen & Associates Pty Ltd Trading Name Petersen & Associates

Contact Mr Brett Petersen

Address 33 Darby St

Suburb Kaleen



Website


ABN 15153020092

Company Background Petersen & Associates is an Australian firm that provides independent ICT services. Our purpose is to increase the efficiency and business value of our client’s technology investments. Our services are provided on a consulting and advisory basis applying a comprehensive range of techniques and methods based on the practical application of better practice methodology and frameworks. Services include strategy and governance, business case development, sourcing and procurement, vendor and contract management, project, program and portfolio management, service management and delivery. We have had numerous engagements across the Australian government in the successful delivery of all of these services. Our staff are experienced professionals with a wide range of qualifications, skills, certification and in depth practical experience across all of our service lines. This includes personnel with relevant degrees, Certified Practicing Accountants, ITIL certified, COBIT certified, Prince2 certified and business intelligence system certification (OLAP, TM1, PowerOLAP). Our staff are members of the Australian Computer Society, the Australian Institute of Project Management (AIPM), the Australian Institute of Company Directors (AICD) and CPA Australia.

Company Accreditation (Optional) Strategic Planning Petersen & Associates has a depth of experience and capability in the full end to end strategic planning process for ICT in government. This includes the application and alignment of better practice methodology including COBIT’s Define an IT Strategic Plan process and ITIL’s Service Strategy book. We were involved in the development of an ICT service management strategy for the Child Support Agency in 2007. This involved developing and executing a strategy and plan for setting up processes and systems to support the Child Support Agency’s ICT environment. The result was a successfully implemented ICT service desk function, including incident and problem management, as well as change and release management processes. These functions, processes and tools then supported the ICT sourcing program and the business change programs. At the Department of Immigration and Citizenship (DIAC) we were involved in the development of a base case to support the ICT sourcing program, which involved moving from a single ICT infrastructure provider to a multi-vendor environment. This work also included re-engineering the ICT infrastructure vendor and contract management functions. We then built an ICT attribution model that supported the alignment of the resources consumed by ICT with the overall business strategy. This included driver based assignment to support the development of the business case for the


Systems For People Program. Further to this we were part of a procurement and implementation activity for a toolset to assist in the governance of the Program.


Organisation Name Pitcher Partners Consulting Pty Ltd (The Trustee for Pitcher Partners Consulting Trust)

Trading Name Pitcher Partners Consulting Pty Ltd

Contact Ms Christine Wigg

Address Level 19, 15 William Street

Suburb Melbourne



Website


ABN 40584064318

Company Background Pitcher Partners Consulting (PPC) is a full service business advisory firm which includes a strong and experienced IT Consulting Division. With an indepth understanding of business and technology, PPC is able to provide a diversity of advice and create tailored ICT solutions that achieve tangible benefits. PPC has a national presence, with 42 partners and 520 professional staff in Melbourne alone. The IT Consulting Division has a strong blend principal IT consultants, project managers, business/system analysts and strong development team. PPC is independent of ICT vendors and their resellers. This ensures our advice is independent and objective, and that recommended solutions are in the best interest of our client alone. PPC has a suite of proven methodologies and tools. Our client base is diverse including the following industries – Local & State Govt, Education, Health, Transport, Financial Services, Superannuation, Manufacturing, Primary Industries, Business/Professional Services, Property & Construction. PPC has earned client respect and loyalty through continually exceeding client expectations, transparent communication and integrity. PPC’s IT Consulting Executive Director is Frank Zahra; our Managing Partner is Don Rankin. Should our consultants fall short of expectations, both Frank and Don are openly available as a point of escalation and discussion.

Company Accreditation (Optional) CISA – Certified Information Systems Auditor; Australian Institute of Project Management (AIPM) – Corporate & Individual accreditations; Microsoft - MCTS; MCP; Gold Certified Partner; Lotus Notes – Certified Lotus Specialist; Accounting Professional & Ethical Standards Board – APES 110 (Code of Ethical Standards); APES 320 Quality Control; Subject to the following Regulatory Inspections – ASIC, ICAA, APEC

Strategic Planning Services - IT Strategic plans, Knowledge Management, Information Management, Business Transformation, eCommerce, Network & Infrastructure, Communication. PPC’s key principles strategic planning includes early/constant engagement of key stakeholders; ownership/accountability by senior management; value-based thinking; specific/pragmatic outcomes that can be implemented. Our methodology delivers on these principles – robust governance framework; articulation of organisation drivers; prioritisation criteria such as value, criticality and do-ability. Emergency Services & State Superannuation (ESS) engaged PPC to


development their IT strategies. Brad McSwain, GM Strategy Manager, stated: “We engaged PPC to work with our teams to assist in developing our IT and eCommerce strategies, two items high up on the agenda of the recently defined four year business strategy agenda. The objectives were for PPC to provide approach, framework as well as industry expert knowledge to assist key ESS stakeholders to be self sufficient in taking the strategy forward. The final outcome was very well received and endorsed, our teams now influence and contribute more proactive to the ESS overall agenda.” Mercy Health Group (MHG) engaged PPC, with Carlos Arribas, CIO commenting on our capability. “PPC facilitated a broad and deep engagement across the various services of the MHG helping us articulate a 3 year IT strategy. The clarity provided by the portfolio of initiatives identified, supported by analysis of IT do-ability, allowed us to make a set of strategic decisions on our agenda and embark more confidently on a two year programme of work. PPC kept key executives engaged through the project, ensuring


Organisation Name PKF Trading Name PKF

Contact Mr Phil Toole

Address Level 7 | 28 University Avenue




Website pkf.com.au


ABN 83236985726

Company Background PKF in Australia is a specialist group of business advisory personnel, with offices in each key State and Territory. This is a worldwide association of specialist accounting and business consulting firms with a network of more than 380 member firms across 125 countries and jurisdictions. In Australia, PKF is a leading business advisory and assurance firm with a depth and breath of skills which can be utilised to provide a range of ICT assurance and advisory services and work with agencies to ensure that the ICT spend is carefully managed and achieves key strategic and operational objectives. PKF recently commissioned a nationwide independent research survey of clients which overwhelmingly found a high level of satisfaction with PKF’s approach. As a result, the branding "right size. right people. right answers" has been adopted. This branding reinforces the view shared by our clients that PKF offers the: 1. right size - business that has depth and breadth of capability and remains responsive; 2. right people - who are accessible, responsive and friendly; and 3. right answers - of a high quality, timely and offer a value-add proposition.

Company Accreditation (Optional) PKF has developed specific quality practices that ensure that we deliver the highest quality service to our clients: The development and maintenance of International Professional Standards Manual outlining key and mandatory quality practices to be adopted by all PKF offices globally; The requirement to perform a conflict of interest check across existing PKF clientele prior to submission of our proposal; The existence of national Professional Services Standards Director (a senior Partner) responsible for maintaining PKF’s technical practice manuals, arranging training of staff and conducting peer reviews of PKF Australia offices to ensure compliance with stated practice manuals and PKF’s International Professional Standards Manual; Each PKF office within Australia has a nominated Quality Assurance Partner responsible for providing guidance to personnel on adhering to PKF’s quality practice and for local monitoring of compliance; Manager review of work papers and fieldwork; Partner review of client reporting; Focus on client satisfaction both at a nation wide level through an independent survey on firms capability through to individual job level surveys to monitor internal audit assignment satisfaction; and Training programs for PKF personnel on behavioural and technical focus areas

Strategic Planning The PKF team has a tried and tested approach to strategic planning and takes a broad based approach through wide consultation to ensure that the ICT strategic plan is well aligned the agencies strategic direction. Our approach also ensures that agencies ICT strategic plans supports


the outcomes and programs of the agencies in an efficient and effective manner. Another key outcome is to ensure a strong linkage from the strategic plan into the operational plans of the ICT teams. This enables clear communication on how operational activities support the ICT strategy. The approach is conducted by experienced professional who have industry recognised qualifications. Some example of where PKF and our team have applied our strategic planning approach to federal and state governments include: * Department of Trade and Economic Development, South Australian Government - Organisation-wide ICT strategic plan development; * Northern Territory Government – IT strategy development and costing model focused on DR capability; * Department of Defence - Strategic Roadmap for the Chief Information Officer Group; and * Department of Employment and Workplace Relations, Federal Government – Organisational wide Data Centre strategy development


Organisation Name Platinum Insight Trading Name

Contact Mr Phil McFarlane

Address Level 3, IBM Tower, 60 City Road

Suburb Southgate



Website www.platinuminsight.com.au


ABN 73115732440

Company Background Platinum Insight is a consulting group that specialises in business transformation initiatives. Platinum Insight was established in 2005 with the objective of providing a unique professional consulting service focusing primarily on the financial services industry. We consider ourselves specialists in implementing strategic change and compliance initiatives, both here in Australia and overseas. Our consultants are specialists in business architecture, risk management, regulatory and compliance, project management, system innovation and change management. In addition, we also assist our clients in devising strategies to appropriately manage investment spend in order to successfully deliver strategic and compliance initiatives.

Company Accreditation (Optional) .

Strategic Planning Platinum Insight is a leader in the niche discipline of Business Architecture. Our people provide 'thought leadership' guidance to our clients by defining the alignment between the business strategy and what technology is required to support the business. Our methods of focusing on the gaps between the current and target business functions, and the current and target capabilities results in the development of a target state blueprint with a realistic implementation plan.

Development of a corporate lending business operating model to align to our client’s international growth strategy. This involved the development of business architecture artefacts for each lending business unit involving the mapping of business functions to existing and new technology solutions to support their business strategy.

Design of a capital/balance sheet management business operating model for a domestic bank. This involved obtaining agreement regarding the business design principles and then determining what technology platform would be required to support Borrower/Investor client management, lending pricing, full transfer pricing just to name a few.


Organisation Name Predicate Partners Pty Limited Trading Name Predicate Partners Pty Limited

Contact Mr Aleksandar Vranesevic

Address 5 Torrens Street

Suburb Braddon



Website www.predicatepartners.com.au


ABN 34128711348

Company Background Predicate Partners is a Canberra based company specialising in service delivery for the Federal Government sector. Since 2007, we have established a proven track record of delivering results for a range for Government departments and private sector organisations. Our staff are skilled with industry best practice frameworks and methodologies and have a comprehensive knowledge of the Federal Government sector including agencies such as the Department of Human Services, Australian Taxation Office, Department of Agriculture, Fisheries and Forestry, Airservices Australia, ComSuper, Australian Government Information Management Office and the Department of Finance and Deregulation. Our core business focus is on delivering effective governance, business analysis, business process improvement, quality assurance, and information management services. We believe these services are key to effectively aligning ICT solutions with business outcomes. Key principles of Predicate's approach are to be: a) Innovative: flexible and adaptive approaches which draw on industry best practice, our extensive experience, organisation's internal capabilities and new technologies; and b) Business Driven: identifying true business issues and implementing effective solutions that meet the business need; c) Collaborative: facilitating engagement across the spectrum of stakeholders and communicating complex ICT requirements to business and operational stakeholders.

Company Accreditation (Optional) Predicate Partners has accreditations in a number of relevant areas including; the Managing Successful Program (MSP) method and best practice; PRINCE2 certification for project management best practice; and Lean/Six Sigma certification for process and quality improvement methods and best practice.

Strategic Planning Predicate's approach brings together industry best practice with proven implementation experience to ensure strategies deliver business value through execution. We have a deep knowledge and breadth of experience in the use of ICT to improve business outcomes and our service offering covers the entire spectrum from facilitating strategic discussions to formulating options and developing strategic roadmaps. Our approach is underpinned by robust analysis of existing business conditions and focuses on capturing the strategic intent whilst retaining clear and practical linkages to existing operational capabilities and constraints. We provide clear traceability between overall business strategy and ICT strategic priorities and we focus on developing strategies that are achievable and that build a case for change which executives and stakeholders can embrace. Recent


experience includes: 1) Providing assistance to ComSuper in developing business and ICT strategic plans incorporating responses to efficiency requirements and reform drivers in the superannuation environment, including facilitating workshops with senior executives and coordinating a broader planning process across the organisation. 2) Supporting the Department of Agriculture, Fisheries and Forestry (DAFF) in conducting strategic planning sessions for border operations groups, including developing work plans and engaging business stakeholders in the prioritisation of strategic activities.


Organisation Name Presence of IT Trading Name Presence of IT Pty Ltd

Contact Mr Craig Cocker


Suburb North Sydney


Postcode 2060


Website www.presenceofit.com.au


ABN 87113134875

Company Background Presence of IT was incorporated in 1999 and has consistently expanded its capability to become the largest specialist SAP and Oracle HR/Payroll consulting provider in Australia. A commitment to a relationship based engagement model with our clients and actively recruiting only the very best permanent consultants has ensured that we provide our customers with a level of service second to none. As a focussed Human Capital business, Presence of IT provides specialist HR advisory consulting and software development expertise to organisations wishing to gain maximum return from their investment in Human Resources service delivery and HR related technology. We offer a total business solution based on an in-depth understanding of business processes, IT systems, software applications and integration complexities. Presence of IT has extensive experience and expertise in HR & Payroll ERP System Consulting (Implementation, Upgrades & Support , System Integration, Internet / Web-enabled solutions, Workflow & business process management), Project and Risk Management, Workforce Management (Implementations, upgrades - Time and Attendance, & Rostering), Human Capital Advisory Consulting (Aligning Business & HR Strategy, Optimising HR operations, Enabling HR environments, Change Management, Training). Our in-depth knowledge and comprehensive experience across a range of HR related disciplines guarantees services and solutions of the highest standard.

Company Accreditation (Optional) As an SAP partner – Services, Presence of IT consistently develop new skills and capabilities, access information and knowledge, and engage more effectively with our customers. As an Oracle GOLD partner, Presence of IT offers specialising in the implementation and support of your Oracle HR / Payroll Solution.

Strategic Planning Presence of IT achieve a level of trust and inspire confidence in senior leadership by delivering a well defined approach in determining how ICT should be used to support organisations HR / Payroll strategy and objectives. Our approach covers the fundamental components inherent in creating a suitable baseline, developing the right solutions and finally executing the planning required for value to materialise. Presence of IT worked with the Australian Federal Police (AFP) to assess the status of the SAP system and associated processes through four phases of assessment. The specific deliverables included a strategic approach, business processes analysis results, documented analysis and status of the FI, HR, ESS and Workflow functional areas,


recommendations of path forward and proposed enhancements, a high level project plan and a presentation to the AFP Steering Committee. The Australian Bureau of Statistics (ABS) current HR / Payroll system and processes were reviewed, a strategic path forward defined including an optimal approach to achieving ABS goals, costs and risks associated with re-implementation vs. upgrade, and dependencies on pre-requisites for modules. Through a current state assessment we identified HR/Payroll data maintained across multiple systems such as Multiple Lotus Databases; Rainbow; Prism; Oracle Payroll; and Corporate Directory. Such diverse systems results in the absence of “One point of Truth” and a duplication of the following data across the organisations Employee, Organisation, and Company data.


Organisation Name PricewaterhouseCoopers Trading Name

Contact Mr Ash Bassili

Address 44 Sydney Avenue

Suburb Forrest



Website www.pwc.com/au


ABN 52780433757

Company Background PricewaterhouseCoopers Australia (PwC) brings the power of our global network to help Australian businesses, not-for-profits and governments assess their performance and improve the way they work. Growing from a one-man Melbourne accountancy practice in 1874 to the worldwide merger of Price Waterhouse and Coopers & Lybrand in 1998, PricewaterhouseCoopers Australia now employs over 6,000 people and provided services to 80 per cent of the ASX 200 in FY10.

PwC is brimming with energetic and inspirational people from all backgrounds – accounting, arts, business, economics, engineering, finance, health, law, tax – who ensure our clients receive the depth and breadth of insight and perspective required to negotiate an increasingly complex global environment. Across our Advisory, Assurance and Tax & Legal lines of service, we offer a breadth of services that provide our clients with a range of end-to-end solutions. From improving the structure of the Australian health system, to performing due diligence on some of Australia’s largest deals, to working side-by-side with entrepreneurs and high-net-worth individuals – our teams bring a combination of knowledge and passion to addressing the risks and opportunities facing our community.

PwC’s aim is to set new standards in responsible leadership, working with our clients to create value and sustainable solutions. We realise that it takes more than rhetoric and good intentions to remain a leading professional services firm. It is a mission requiring a daily commitment to innovation and investment in our people, and to continuing a legacy of collaboration with our clients and the communities in which we live.

Company Accreditation (Optional) Company accreditation and/or certification status e.g. ISO9001 certified Quality Management System, Capability Maturity Model Integration (CMMI) appraisal certification status,

Strategic Planning We ensure technology strategy is aligned to and supportive of organisational strategic plans and direction. We also ensure that any ICT strategic planning provisions for the most common risks as well as those specific to the organisation.

PricewaterhouseCoopers helps clients obtain the benefits they seek from Technology and associated vendor relationships through:

Providing advice on technology, contracts and negotiations


De-risking large, complex IT acquisitions

Providing a partnership bridge between the client and the service provider.

Our brand, our approach and our responsiveness, enable us to work with any Department as advisors from the planning, to acquisition, to implementation.

With an unparalleled track record of delivering workable solutions to clients leveraging our expertise in strategic change, process improvement and technology solutions we have:

People who bring both industry and technology experience

Corporate experience in implementing advanced IT solutions across varied industry that will be engaged in solving your problem.

An operating infrastructure that supports every client through our knowledge base and global best practices

Project Management Methodology, supported by a Quality System that meets to ISO 9001:2000, TickIT, ISO 27001 and SEI CMMi Level 5 guidelines.

Our recent projects in ICT strategic planning have included:

Developing a Capital Asset plan for ACT Health

Developing the RFT for a state-wide online learning and teaching solution for Victorian Government Schools

Developing the ICT Roadmap for Sensis Limmited

Developing the ICT Strategic Plan for The Royal Children's Hospital


Organisation Name ProActive Services Pty Ltd Trading Name As Above

Contact Mr Bob Philipson

Address Level 4, 60 Albert Road

Suburb South Melbourne



Website www.proactiveservices.com.au


ABN 42006674791

Company Background In 1987, ProActive Services was established in Australia with the aim of helping IT service providers to deliver quality, cost-effective services aligned to business needs.

Since then, we have become Australia’s leading supplier of IT Service Management (ITSM) training and consultancy based on the best practice defined in the IT Infrastructure Library, and in the international standard for IT Service Management (ISO/IEC 20000). ProActive is the leader in the ITSM field – it is our single focus. This single focus has enabled us to achieve the honour of having back to back "Student of the Year" award winners presented by the itSMF Australia, in 2007 and 2008.

ProActive were responsible for introducing ITIL into Australia. We are Australia’s longest serving ITIL training and consulting provider and have trained in excess of 22,000 students. An ISO 9001:2000 certified organisation and vendor independent, ProActive were also a founding member of the itSMF Australia.

ProActive prides itself on the competence and expertise of our consultants, who are highly skilled business process analysts. They have many years practical, hands-on experience of ITIL implementation in organisations throughout world-wide. All hold the highest level of accreditation in Service Management, the ITIL V3 Expert certificate.

Company Accreditation (Optional) In 1987, ProActive Services was established in Australia with the aim of helping IT service providers to deliver quality, cost-effective services aligned to business needs.

Since then, we have become Australia’s leading supplier of IT Service Management (ITSM) training and consultancy based on the best practice defined in the IT Infrastructure Library, and in the international standard for IT Service Management (ISO/IEC 20000). ProActive is the leader in the ITSM field – it is our single focus. This single focus has enabled us to achieve the honour of having back to back "Student of the Year" award winners presented by the itSMF Australia, in 2007 and 2008.

ProActive were responsible for introducing ITIL into Australia. We are Australia’s longest serving ITIL training and consulting provider and have trained in excess of 22,000 students. An ISO 9001:2000 certified organisation and vendor independent, ProActive were also a founding member of the itSMF Australia.


ProActive prides itself on the competence and expertise of our consultants, who are highly skilled business process analysts. They have many years practical, hands-on experience of ITIL implementation in organisations throughout world-wide. All hold the highest level of accreditation in Service Management, the ITIL V3 Expert certificate.

Strategic Planning ProActive provides strategic advice as regards the implementation of IT Service Management. This is delivered only through our BaseCamp service that now encompasses the lifecycle approach defined in ITIL V3.

Whilst the V2 version of our BaseCamp service has been delivered to a range of organisations, including NEC and Deakin University, variants of the V3 version, have been delivered recently to the following organisations:-

ANZ College of Anaesthetists (ANZCA).

The Malaysian Ministry of Higher Education (MMHE)

In the case of the ANZCA all elements of the V3 Service Strategy lifecycle element were considered in creating a strategic plan for them. These included:-

Portfolio Management

Financial Management, eg cost models for the delivery of IT services

Demand Management

Strategy Generation

There was a focus on improving the quality and timeliness of the delivery of IT services to the ANZCA using the above strategy elements.

In the case of the MMHE, ProActive developed an overall strategic plan for the consolidation of datacentres, applications and the delivery of IT services across Malaysia.


Organisation Name professional continuity Trading Name professional continuity

Contact Mr Paul James

Address suite 2.01 12-14 Solent Circuit

Suburb Norwest Business Park, Bella Vista



Website www.professional-continuity.com.au


ABN 32133084081

Company Background Professional Continuity is a consulting, technology solutions and outsourcing company. Professional Continuity believes that it is the delivery of a solution that solves an issue within an organisation. The correct solution can take many forms and is driven primarily by the business needs of our clients. Professional Continuity collaborates with our clients to help them become high-performance businesses. Our services include Consulting, IT Services, and IT Resourcing. These streams can operate independently or in conjunction with one another to provide the most comprehensive and effective solutions for our clients. With over 15 years’ experience in both the private and government sectors Professional Continuity's Managing Director Paul James has successfully delivered and aggregated advisory services to some of Australia's leading organisation including NRMA, Australian Broadcasting Corporation, The Recovre Group, Dell, Coles and the Commonwealth Bank of Australia. Professional Continuity has developed and implemented “on demand” advisory, services across advisory, solutions, support and resourcing that enables organisations to scale and leverage current internal knowledge capital with Professional Continuity expertise when required to deliver comprehensive project and advisory outcomes. Professional Continuity is an example of an organisation that truly partners and delivers

Company Accreditation (Optional) Professional Continuity does not engage in external accreditation and certification

Strategic Planning •Professional Continuity’s CIO-On-Demand Service is an advisory service designed to assist organisations align and maintain their ICT strategy. This is achieved through the development or improvement of IT strategic and operational plans. Professional Continuity believes a sound IT strategy typically needs a rigorous strategic planning methodology. Professional Continuity has developed its horizon strategy and successfully implemented this methodology into a number of tier one organisations across Australia. The foundations of the horizons strategy are founded on a current state assessment (CSA) which covers business engagement, foundational processes and procedures, people structure and development, commercial and contractual relations, service management and change management. Using the horizons CSA methodology Professional Continuity evaluated the following organisations ICT investments to determine whether there was an overarching alignment between the Business and ICT strategy with the following findings. 1 The Recovre Group (health services) had a lack of ICT processes and documentation including fragmented and inconsistent processes and procedures. 2 NRMA (motoring and roadside) and had a


lack of business engagement processes surrounding commercial contractual management including vendor & supplier management. After both these engagements Professional Continuity provided recommendations and detailed activity planning approach to support the implementation of the identified improvement recommendations.


Organisation Name Protegic Pty Ltd Trading Name Protegic

Contact Chief Executive Officer David Thompson

Address Level 1, 5/54 Melbourne St

Suburb North Adelaide

State South Australia Postcode 5006


Website www.protegic.com.au


ABN 95104218804

Company Background Protegic is an Australian-owned independent Management Consulting Company working across the full spectrum of project management and specialising in the ICT sector.

The company provides strategic and practical project management services-both advisory and delivery-that enable clients to thrive in today’s business environment.

Protegic assists organisations to drive strategy and business improvement through the application of common-sense and best-practice project management. Protegic’s experienced consultants work closely with clients to develop strategy, business and operational requirements and implementation plans to successfully deliver the project, within one division or across the entire enterprise.

Protegic has a passion for excellence. Its people strive to deliver beyond the expectations of clients by providing knowledgeable advisory services and delivering quality project outcomes.

With offices throughout Australia and in Singapore, Protegic is an active member of the Australian Institute of Project Management

Company Accreditation (Optional) Protegic have recently employed a Chief Financial Officer with experience in obtaining the ISO9001 Quality Management System certification for companies. Protegic are in the process of being assessed for ISO9001 Quality Management Systems.

Strategic Planning Protegic consultants are experienced business professionals. Skilled in both business and technology, they have many years experience on leading-edge technologies in small to large scale projects. Our consultants have analytical skills that help create and develop ideas that lead to business solutions which assist business transformation.

Protegic consultants ensure IT strategic plans support your company’s business plan with appropriate KPIs clearly identified.

Protegic works in partnership with our clients to develop IT Strategy. Protegic consultants assist to identify future key IT projects and their resource requirements. Protegic are currently working with Superpartners (Victoria) to design a strategy for ICT projects.

Protegic utilises a proven methodology to conduct a thorough review of a company’s current IT resources and systems. With this information Protegic can provide documented IT disaster recovery


plans and assist in the implementation of systems to protect a company’s information and business IP. Protegic are currently working with the PMO of Health Super in Victoria, this assignment includes design of an IT disaster recovery plan.


Organisation Name PTG Global (The Performance Technologies Group Pty Ltd)

Trading Name PTG Global

Contact Mr Craig Errey

Address Level 16, 207 Kent Street

Suburb Sydney



Website www.ptg-global.com


ABN 27089738205

Company Background PTG Global is a business consultancy specialising in the areas of business process improvement, user interface design and usability. Operating since 1999, PTG Global is now the largest company of its type in Australia, and is an Australian owned enterprise. Our world class methodologies in high performance user interface and process design (XPDesign) and the IT Blueprint are having a significant positive effect on the design and implementation of technology. Our tagline is ‘making technology work’ and reflects our commitment to making technology usable for people while also ensuring that it is aligned with business objectives and their key performance indicators. Over the nine years that we have been in business, we have built an extensive list of clients – including major enterprise businesses and government agencies at all levels – as well as a wide range of different domains and industries.

We produce real business benefits for our customers such as:

100% increase in online conversions, 500% increase in page views and a 5,000% increase in offline lead generation after redesigning a product acquisition website

$2,000,000 pa salary saving after redesigning a government transaction service

$7,000,000 pa increase in sales for an airline after redesigning the online booking interface

600% increase in online sales for a telco by simplifying the sales message and redemption process

20% increase in customer satisfaction, across almost 2,000,000 customers, following redesign of a retail internet banking service

Methods to reduce administration time by 33% and uplift sales by 50% for commercial lending

1,000% increase in online self service for a telco, migrated away from the call centre

50% reduction of misdirection rates for a bank IVR, saving over $500,000 pa in salary costs.

Our core services include:

Strategic vision and business alignment for technology initiatives

Business case development for strategic and tactical programs


Business / user requirements and analysis

Business process improvement

User interface design and information architecture

Usability Testing

Training in requirements gathering, user interface design and usability testing

PTG Global is a profitable organisation, and, since 2003, has been investing around 20% of revenue on R andD.

Company Accreditation (Optional) PTG Global employs organisational psychologists, business analysts, computer and electrical engineers. Our Chief Operating Officer Ray Bradbery is MBA qualified and has many years experience running and growing large (well-known) organisations. Our senior consultants are all trained in Prince2 project management methodology.

Our Managing Director Craig Errey has developed a scientific, repeatable methodology that is used in all projects to inform consistency and quality of deliverables, called XPDesign. Craig holds a Master's Degree in Organisational Psychology from UNSW, is a member of the APS and the APS College of Organisational Psychologists, and is a Registered Psychologist in NSW. He is also an Associate of the University of NSW and Macquarie University.

PTG Global was listed in the BRW 2004 Fast100 at position 64.

PTG Global placed third in the “IT Secrets” competition run by DCITA. Our project, XPDesigner, for which we have received a $567,000 Commercial Ready Grant from AusIndustry, was recognised by the judges as representing significant innovation.

PTG Global is a current member of the following government panels:

ICT Multi-Use List (formerly the Australian Government Endorsed Supplier panel)

NSW Department of Commerce

Queensland Government GITC

AGIMO Web Management Services Panel

Austrade Information Management and Knowledge Management Panel

Department of the Prime Minister and Cabinet Panel for the provision of web design and development services

Our interface designs are compliant with the following standards:

ISO 13407-1999 - Human-centred design processes for interactive systems

ISO/IEC 11581 - Information technology — User System Interfaces and symbol

ISO 9241-11-1998 Ergonomic requirements for office work with visual display terminals — VDTs

Strategic Planning PTG Global's methodology focuses on eliciting and capturing the Strategic Intent of an organisation and then translating the Intent into deliverables and designs that facilitate the delivery of the underlying KPIs and Objectives. PTG’s IT Blueprint delivers a complete and unambiguous technology specification that is a visual representation of the entire application process. Around 50 - 80% of all major IT projects fail — they are over budget, late, missing requirements or have poor


user acceptance. Until now, IT was the only engineering discipline to operate without such a blueprint.

Examples:

ASIC: Developing an overarching Portal Strategy supporting their initiatives in organisational transformation. The strategy defines how to drive new behaviours and operational practices through the use of technology. By integrating socio-technical system that will produce the outcomes ASIC is seeking, and an organisational development plan to train and motivate the workforce, the portal will provide the collaboration, integration, personalisation and search tools to support and enforce the agreed priorities.

NSW Department of Environment and Conservation: Developed a strategic plan to direct the website and intranet integration project. The strategic plan was needed because the department was undergoing an integration of five agencies and their respective intranets and public websites. PTG developed a strategic eBusiness and communications plan and determined the business needs and management objectives of the new integrated department. The integration ran smoothly and the implementation proceeded on time and on budget and delivered a very strong positive experience for staff and customers.


Organisation Name Pyxis Consulting Group Pty Ltd Trading Name Pyxis Consulting Group Pty Ltd

Contact Mr Albert D'Castro

Address PO Box 858

Suburb Woden



Website www.pyxisconsulting.com.au


ABN 71126406675

Company Background Pyxis Consulting Group Pty Ltd founded in 2007 is an independent professional consulting firm established by Albert D'Castro a leading principal in the Canberra IT market with over 20 years industry-leading experience.

Pyxis through its permanent team of experts and specialist continues to enjoy considerable success in providing Consulting and Project Management services to Australia’s Department of Defence and Federal Government agencies.

Pyxis specialises in providing innovative and leading edge solutions in a number of business areas including: Systems Integration, Data Centre Storage, Managed ITIL Services, Application Integration, End-to-End Project Management, Scoping and Strategic Planning and Business Solutions.

Recent Public Sector clients include: Department of Defence, Australian Customs, Department of Education Employment and Workplace Relations, Australian Tax Office; and Department of Corrective Services.

Pyxis Consulting Group sees its role not only as a trusted adviser to its clients through the companies independence from major suppliers, but also as a counterpoint when it comes to independent evaluation of solutions that have been proposed.

Pyxis Consulting Group through its accumulated knowledge of its permanent staff understands implicitly the needs and outcomes required within the public sector. As a result, Pyxis has a proven track record of successfully implementing its projects and business solutions.

Company Accreditation (Optional) All Pyxis consultants have access to leading research institutions including:

Harvard Business Review

IBISWorld

Gartner

Australian Institute of Management

Standards Australian and International

Pyxis staff has professional memberships with a number of industry bodies including:


Association of Professional Engineers, Managers and Scientists Australia

Institution of Company Directors

Australian Institute of Project Management

Australian Business Limited – State Chamber – Defence Industry Forum

Australian Information Industry Association

In addition, all employees of Pyxis Consulting Group (as a result of company policy) hold formal qualifications in industry-shared methodologies, tools and techniques including:

Registered Project Manager /Master Project Director (Australian Institute of Project Management)

UK Office of Government Computing’s Projects in Controlled Environments (PRINCE2)

Project Management Body of Knowledge (PMBOK)

Project Management Professional certification through the Australian Institute of Project Management (AIPM)

Information Technology Infrastructure Library (ITIL)

Information and Communication Technology management and service delivery (Information Technology Infrastructure Library certified)

Strategic Planning Pyxis Consulting Group offers a full range of strategic planning services for ICT projects in order to support the organisation’s overall business strategy and objectives.

As part of its analysis Pyxis examines the feasibility, risk, performance and costing of the various suggested or proposed options in consultation with Stakeholder groups. In doing this Pyxis provides knowledge and understanding of the intented projects including value and individual options.

Other areas of Strategic Planning in which Pyxis excels include business process reengineering, gap analysis of the existing ICT environment, benchmarking of ICT options, stakeholder management and coordination, risk management, resource management, business case development and performance management.

Pyxis also specialises in identifying future technology trends or developing an operational concept for integrated service delivery to allow the organisation a cohesive strategy in moving into the future.

Leading on from the strategic plans Pyxis as part of its reporting mechanism provides fully developed business cases as a way forward for the organisation.

Recent examples include:

Department of Defence – Capability Division. Pyxis analysts provided capability determination on future communications directions including Cabinet documentation for consideration. Our analyst undertook extensive market analysis determining best of breed and technology trends. In determining strategic options, we considered both the capability gap, training, manning and logistics support.

A multi-national electronics business - Provided a fully costed Business Case for a new line of business. This particular industry wanted to expand its professional services base – Pyxis proposed a fully costed resourcing plan, which included market analysis, and ROI.


Australian Communications and Media Authority, the Department of the Environment and Heritage, Department of Defence (Capability Division) and more recently IBM for the Department of Health and Ageing and Australian Customs.


Organisation Name Quantum Transformations Pty Ltd Trading Name

Contact Mr Robert Peake

Address 1/26 Christie Street

Suburb Wollstonecraft



Website www.QTGlobal.com


ABN 34070914608

Company Background Quantum Transformations has been operating within Australia and Asia through its offices in Sydney since 1992, and recently through its offices in Korea, Singapore, Malaysia and Thailand. During this time, Quantum Transformations has established a strong and loyal “blue-chip” client base and reputation for excellence within the Asia Pacific region, which has translated into strong growth and the decision in 2004 to open Quantum Transformations’ regional offices in Asia. QT has operated directly in its regional companies:- o Australia o Korea, and o Singapore. and through organisations such as:- o META Group o Thoughtweb Inc and o Doll Martin Associates Pty Ltd for 14 years. Quantum Transformations now has assisted over 100 clients in 8 countries. The countries are:- o Australia o New Zealand o Korea o Singapore o Malaysia o Hong Kong o Philippines o India & o USA. Our client list now includes many clients that have now undertaken multiple engagements with QT, which is a testament to their confidence in our capabilities and also in their satisfaction with our work.

Company Accreditation (Optional) Strategic Planning Quantum Transformations’ Enterprise Architecture-based approach to the developing a Strategic IT Plan delivers numerous benefits including:- Providing a formal and structured framework for defining, documenting and communicating the client’s IT Strategy direction and current IT infrastructure; Providing proven, repeatable and transferable processes for establishing the Enterprise Architecture, maintaining the EA over time and for generating and maintaining a dynamic IT Strategy Planning capability; and Introducing a mechanism for assessing and tracking the improvement in the client’s internal IT capability and resources. Strategic IT Planning Process Specifically, Quantum Transformations propose to leverage the initial Enterprise Architecture to develop an initial IT Strategy for the client by exercising the process defined by the four cyclic steps within the Strategic IT Planning Process. The four steps are:- i) Evolve the adaptive infrastructure: In defining the initial IT Plan this step will focus on identifying and documenting the current or “As Is” infrastructure (Technology Audit). Effectively, this step will establish a snapshot of the client’s current technical infrastructure, information services, staff competences and capabilities ii) Gap Analysis: Identifies the variance between both the current information services and technical infrastructure and the desired state, as documented in the Enterprise Architecture. The gap in required staff competences and capabilities will also be defined. iii) Migration Plan: Defines


the series of actions required to close the identified gaps chronologically. Usually defined for both the short (e.g., 6 months) and long-term timeframes (e.g., 3 years) iv) The IT Strategy Plan

Singapore Whole of Government: Strategic IT MasterPlan to attain a Knowledge Economy

Quantum Transformations through Meta Group Asia Pacific was engaged by the Singapore Government to develop a whole of Government IT Master Plan. This plan would be the foundation for providing guidance to the Singapore Government in its evolution towards a knowledge based economy.

The approach to developing the IT Master Plan was based on the development of a set of architectures to provide the technology design rules for implementation. The IT Master Plan implements the business strategy and the set of architectures directs the design of the implementation. QT included the design of a service wide architecture to ensure that the currency and relevance of the IT Master Plan was maintained.

The successful design of these architectures supported by the definition of the necessary governance and control processes, resulted in 19 major initiatives to evolve the Singapore knowledge based economy and these were announced by the Deputy Prime Minister in July 2000.

DRB-HICOM Group

DRB-HICOM is the 4th largest Malaysian Conglomerate, comprising 85 companies across 10 Industries. QT, through META Group was requested to establish a Strategic IT Plan for the Group and underpin it with an Enterprise Architecture so that the plan could be continually maintained to reflect the aggregate and specific needs of the various businesses. After a very successful project to achieve the Strategic IT Plan and the Enterprise Architecture, DRB-HICOM extended the project and requested QT to assist with the implementation of certain aspects of the plan that pertained to internal roles, responsibilities, processes and management structures.

Further information is available at www.QTGlobal.com


Organisation Name Redline Consulting (Aspect Process Services Pty Ltd)

Trading Name Redline Consulting

Contact Ms Cecilia Ridgley

Address PO Box 132

Suburb Bungendore



Website www.redlineconsulting.com.au


ABN 28102238442

Company Background Redline Consulting delivers IT Strategy, Portfolio and Project Management, and Solutions Design to Australian Government Departments and Agencies. With over 13 years experience in Government and Industry, Redline's principal - Cecilia Ridgley - has successfully delivered a number of high profile projects and enterprise strategies for large Government IT systems and business programs. Cecilia’s work enables executives and IT managers to progress their business vision through developing an enterprise approach. Cecilia’s knowledge and experience lie in enterprise and information architecture and organisational modelling, program management, risk management, business and IT analysis and transformation, security and assurance, and the decision-making process. As a leader in her field professionally and academically, Cecilia's strong values and depth of pragmatic knowledge offer an exceptional advisory value proposition for your executive team.

Company Accreditation (Optional) Ms Ridgley holds the following qualifications adn accrediation: Practicing Computing Professional, Member of Australian Computer Society (MACS, PCP), Member of the Institute of Public Administration Australia, Member of the Australian Institute of Management, Bachelor of Arts, Information Systems – UNSW 1994, Graduate Diploma, Information Science– UNSW 2000, PhD Information Systems – UNSW - Current, Graduate Certificate in University Learning and Teaching – UNSW - 2006

Strategic Planning Cecilia has developed ICT Strategic processes and documents for a range of departments including:

Centrelink - Research and Development - strategic analysis and documentation of Smartcard and Internet Kiosk technologies; ACT Mental Health - Strategic Viablity of the MHAGIC Mental Health System; Department of Human Services - strategic planning and implementation of architectural capability for the Health and Human Services Access Card Program; Lifeline Australia - Post implementation review of the strategic Greater Access Program with development of strategy for future value creation from the program; Australian Institute of Health and Welfare - development of new online strategy incorporating the publication of online information using the COGNOS business intelligence tool and implementation of the approved strategy. Cecilia has


taught Strategy and Information Policy to Masters level and Doctorate level postgraduate students at the Australian Defence Force Academy.


Organisation Name Reload Consulting (AUST) Pty Ltd Trading Name Reload Consulting

Contact Mr Craig Somerville

Address 4/33 Woodstock Road

Suburb Toowong



Website www.reloadconsulting.com


ABN 15144746412

Company Background Reload Consulting (AUST) Pty Ltd is an experienced strategic business planning, digital strategy and process management consulting firm located in Brisbane. We service clients throughout Australia including Brisbane, Sydney, Melbourne and Canberra and offer a wide range of business, communication and information management solutions, across a variety of industries. Our unique consulting model enables us to have the ability to tailor our consulting services to achieve the scope and intention of the project. Reload Consulting takes a holistic approach in its consulting, providing a range of solutions including strategic planning and management, process evaluation and re-engineering, change management and project management. We have a range of unique capabilities within these areas and have commitment to providing high quality service delivery. Reload Consulting’s staff have extensive experience in developing, formulating and implementing organisational strategies for federal and state government departments and large organisations alike. Our consultant’s commitment to delivering innovative, practical and measurable solutions results in outstanding outcomes for our clients.

Company Accreditation (Optional) Reload Consulting has a range of industry qualifications, including: - ISO 9001:2008 Quality Assured Company and operate under a quality framework; - Queensland Government Quality Assured Supplier; - GITC (Government Information Technology Certified) Version 5; - Part of the Queensland Government’s list of preferred suppliers to the ‘Jobs Assist’ program; and - Part of the LGAQ’s (Local Government Association of Queensland) list of preferred consulting suppliers.

Strategic Planning Reload Consulting works closely with its clients to integrate a strategic planning process to enhance the functionality and efficiency of their operations and strategy. This process involves the evaluation of internal and external environmental factors including market metrics and measurements, operations evaluations, innovation, value development and process efficiencies to identify strengths and opportunities for the client, as the basis of the development of strategies. Recent examples include: Reload Consulting was engaged to undertake a complete web strategy evaluation and redevelopment project for the Queensland University of Technology, Faculty of Business. Based on comprehensive research and a capability analysis, a range of strategies were developed, resulting in an enhancement of website based operations. Reload Consulting was engaged by Energex to strategically evaluate and plan the redevelopment of their Website and Intranet. This involved a review of current systems and the development of strategies for the


enhancement of functionality and usability of the systems, in accordance with specifications and timelines. Reload Consulting was able to successfully develop a range of strategies resulting in project being completed in line with all specifications and within the desired timeframe.


Organisation Name Revolution IT Trading Name Revolution IT

Contact Mr Jamie Duffield

Address Level 7, 170 Queen St

Suburb Melbourne



Website www.revolutionit.com.au


ABN 32107913342

Company Background Revolution IT is the leading Quality Assurance and Testing, management consulting firm in Australia. We help our clients deliver IT projects and have core offerings across Project Management, Requirements Management and Application Testing. We have over 250 staff and offices in Melbourne, Sydney, Brisbane, Canberra, Adelaide and Singapore. Our offering includes delivery consulting, methodologies, tool solutions and training and have worked with over 100 public sector and private sector organisations across Australia. We have various engagements models ranging from providing experienced consultants onsite through to offsite and offshore solutions. We have been the leading HP Software Platinum Partner for 4 years running and are a reseller, 1st line technical support, training and services partner. We are also partners with IBM Rational, Oracle, Agile Academy and SAP and have chosen these strategic partnerships to underpin our solutions.

Company Accreditation (Optional) Revolution IT has the following accreditation's; - HP Software Platinum Partner (reseller, certified training, 1st line support, services) - IBM Rational Partner (reseller, services) - SAP Partner (Services) - ORACLE Partner (Services) - AtTask Partner (reseller, services) - Agile Academy Training partner - ISTQB Certified Trainer (Testing and Business Analysis courses) - Australian Computer Society Company Member

Strategic Planning Revolution IT has extensive experience in providing Strategic Planning and advice to over 100 public sector and private sector organisations across Australia. The engagements have included the following areas; - Review, analysis and implementation of organisational frameworks (Project Management Office, Requirements Management, Test Management Office) - Project analysis and recommendations - Developing strategies and plans to deliver programs and projects - Advice on accelerating and optimising project delivery - Developing and implementing methodologies, templates and processes Case Study 1 Project Name: Strengthening Project Governance The Victorian Department of Education and Early Childhood Development (DEECD) engaged Revolution IT to review their Project Management Framework (PMF) and provide recommendations and a strategy on how to make their project governance structure more efficient and effective. The scope of the project included a review of the PMF to ensure that it aligned with industry standards in the areas of documentation and processes as well as digitise as many elements as possible which resulted in us implementing Project Management software to align with the


framework. Revolution IT provided guidance and insight into best practices for Project, Program and Portfolio Management activities based on our extensive client experience including CenITex, Bendigo and Adelaide Bank and Goldman Sachs JBWere. Case Study 2 Project Name: Review and Implementation of Testing Framework/Methodology Tru Energy engaged Revolution IT to review their testing capability and to provide strategic advice and recommendations. We uncovered areas for improvements which resulted in us implementing a new testing methodology including templates, processes, tools and user training.


Organisation Name RNC Global Projects (RNC Pty Limited) Trading Name RNC Global Projects

Contact Mr Ray Trevisan

Address MLC Centre, 19-29 Martin Place

Suburb Sydney



Website www.rncglobal.com


ABN 18086411467

Company Background RNC is an Australian specialist project and program management company that has been successfully operating for over 13 years. With a mix of permanent and contract staff, the company is presently serving in excess of 29 customers and has over 70 project and program managers in the field. Headquartered in Sydney, RNC has personnel located in every major Australian capital and operates in international markets in accordance with client needs. RNC was founded in 1999 by Diane Dromgold. After many years of delivering projects and programs with Federal Government, KPMG and other top tier organisations, Diane noticed a disturbing trend surrounding project and program management disciplines. Far too much focus was on reporting, documentation and project GANNT charts instead of delivering an actual result. Diane founded RNC – a “Really Nice Company” – to enable her customers to focus on what makes projects and programs really matter – a successful outcome. We totally understand what it takes – to work with and collaborate with others who possess the aptitude and the attitude to succeed – the “x” factor of project and program managers. Since then, Diane and the RNC team have made it their primary goal to deliver success on the client’s terms over

Company Accreditation (Optional) Strategic Planning RNC has extensive experience in the development and implementation of planning processes and documentation to support ICT in its support of organisation’s overall business strategy and objectives. Our experience extends across government and industry and we have excellent results to our credit. We work with your project and operations management to develop a plan to be implemented. The result is a plan that can be executed by the client organisation - one that works within the constraints of the client.

RNC’s process is to have the client clearly enunciate what success of the business strategy and objectives should look like. Or, in other words, what will be happening when ICT is considered successful? We collaborate, research and collate important data through a variety of methods including direct one on one meetings, desktop research, and facilitating workshops with key stakeholders. The result is a plan that can be executed by the client organisation - one that works within the constraints of the client.

A sample of clients that RNC has delivered Strategic Planning services to include:

Westpac Bank wanted a new strategy to take to market for one of its key brands.


RNC worked with the executives and key stakeholders to develop an ICT strategy.

Seven key initiatives were devised and later implemented resulting in award winning ICT products and services. The market share and financial targets for the brand were achieved ahead of plan.

Perpetual wanted a technology response to market erosion through competitor advances and legacy nature of existing systems. There were a lot of small ad hoc initiatives in place that were consuming resources.

RNC developed a picture of what was happening, what was wanted and worked with Perpetual teams to clarify a strategy and tactics to reclaim market share.

A stream of initiatives that are being implemented.


Organisation Name RPV Consultants Pty Ltd Trading Name RPV Consultants

Contact Mr Greg Corliss

Address 4/1 Gordon Street




Website www.rpv.net.au


ABN 97117432354

Company Background RPV Consultants is a specialist consulting company focusing on providing expert advice in ICT Architecture, Commercial and Financial Management (inc tendering), Program and Project Management and IT Service delivery . We believe in delivering results for our clients by providing high quality people at rates to provide value for money.

Our goal is to be recognised as the leading practice for Australia’s Federal Government Agencies in the provision of trusted advice in the delivery of ICT services. To achieve this, RPV employs senior people in our areas of speciality. In addition to having significant practice experience, RPV staff are accredited in their areas of speciality and maintain relevant industry accreditations including ITIL Masters, Chartered Accountants, MBA, Prince Certification etc...

Despite commencing in 2006, RPV has already established a strong track record of delivering high value services to organisations including CSIRO, Department of Defence, Service Point, Department of Agriculture, Fisheries & Forestry and the Department of Immigration & Citizenship etc.

RPV believe in using a multidisciplinary approach to the provision of services. The skills encompassed within the firm represent the ICT lifecycle from development of the business case, through requirements development and definition, planning, project management transition and ongoing services management.

Company Accreditation (Optional) Strategic Planning RPV’s Consultants have developed a number of ICT strategies that have spanned across a number of application and infrastructure platforms including telecommunications and varied in value from 100’s thousands through to 100’s millions over the life of the plan. These strategies have ranged from a Department wide ICT strategy, to providing strategies for the implementation of specific ICT enabling capabilities through a program of works as well as strategies on services delivery, provision of data centre, resourcing, tendering etc.

We use a multidisciplinary team of experts in fields such as architecture and systems development, transition management, commercial management including tendering, service delivery (ITIL and ITSM) and benefits realisation to ensure the strategies developed can be executed and will deliver the required outcome to the organisation.


Examples include:

1. Identity Management and Messaging. RPV has worked with the Department of Defence to develop an overarching strategy for the provision of identity management and formal messaging systems including technology roadmaps.

2. RPV was engaged to work with DIAC to develop their ICT strategic plan incorporating such elements as the technology platforms, major initiatives, and service delivery models. In addition, RPV is assisting with a number of more detailed plans such as the financial management plan and data centre strategy.

3. RPV was engaged to develop the service delivery strategy at CSIRO after the delivery of ICT was centralised under CSIRO OneIT Plan. This strategy included the development of service delivery framework, a program of service improvements and tendering strategies.


Organisation Name S2O Group Trading Name

Contact Mr Scott Deacon

Address 35 Canberra Ave

Suburb Forrest



Website www.s2ogroup.com.au


ABN 32827407959

Company Background S2O Group is a specialist consulting group that enables organisations to develop and implement strategic change, undertake transformational activities and resolve tough operational problems. As an amalgamation of several successful consulting practices, S2O Group brings together a depth of large enterprise experience drawn from global Industry and Australian Government. Our key priority is to deliver tangible, realistic and organisational enabling outcomes for customers. People in our company come from a heritage of real world management experience and getting the job done – properly. We offer significant flexibility and value in our approach. S2O Group has extensive experience engaging across Government, Defence, National Security and Law Enforcement, as well as Mining, Finance, Human Services, Manufacturing and the Education sectors. The differentiator for S2O Group versus other consulting companies is our ability to provide realistic and authoritative advice built on years of experience in the planning, delivery and operation of ICT capability and its associated workforce.

Company Accreditation (Optional) S2O Group strategist’s accreditations include CISSP, TOGAF, ITIL, COBIT, P3O, Prince2, PMBOK, MCSE/ITP and AFP Management of Serious Crime.

Strategic Planning The S2O Group strategy planning services are closely aligned with the Strategic Planning consultancy service as defined by AGIMO. S2O Group engages proactively with ICT senior leadership and key portfolio owners. Our strategists assist ICT organisations in strengthening their planning and delivery capabilities by demonstrating thought leadership that is proven and output focused. S2O Group strives to strengthen relationships across Government and industry communities by providing a capability planning service to enhance organisational strategies. Our Offerings and Expertise include: - Strategic Planning – Provides organisations expert advisory services to optimise capability and delivery strategies and reduce project and portfolio risk. - Capability Road Map - Provides mapping of current and future organisational needs to realistic and attainable capabilities through a practical approach. - Capability Alignment - Enables organisations to leverage existing capability investments with a strategic change plan designed to reduce gaps and deliver improvements. Recent initiatives: - Strategic planning for the upgrade and deployment of a globally distributed unified communications system for an Australian Government National Security organisation. - Strategic planning for the implementation of mobile and deployed systems to optimally support the business objectives of a large Commonwealth agency, including focusing


on the re-use of existing capability, alignment with the organisations ICT strategy and overall value for money approach. - Strategic Planning and delivery management of a multi-year Infrastructure Improvement Program for a 30,000 client Group of 8 University. S2O Group Strategic Planning extends to include Transformational and Operational Assurance consultancy.


Organisation Name Serenidad Consulting Pty Ltd Trading Name Serenidad Consulting Pty Ltd

Contact Ms Nola Hennessy

Address PO Box 4353

Suburb Kingston



Website www.serenidadconsulting.com


ABN 75140517255

Company Background Serenidad Consulting Pty Ltd (SCPL) is a Small to Medium Enterprise, Australian company, formed in January 2010 to provide a unique and focused international consultancy service in excellence, great leadership and positive personal power. SCPL’s strength and capability is founded in having a team that leads by example, remains committed to 100% client satisfaction and consistently delivers services and products in a timely, cost-effective, efficient and professional manner. SCPL’s Managing Director holds a Secret clearance valid until 2015 and has previously held a Top Secret (NV) clearance. Our other consultants’ clearances include undisclosable high-level international clearances, Top Secret (NV), Secret and Confidential. Our most senior consultants have also previously held Cabinet-in-Confidence clearances. SCPL consultants are formally trained and/or possess years of experience in several ICT project methodologies e.g. PRINCE2, MS Project, PMBOK. Their skills encompass all the major ICT practitioner disciplines - language programming, database programming, systems analysis, systems engineering, applications development, management information system design and development, networking (LAN and WAN), data analysis, business analysis, project management, program management and directorship, ICT training and education, configuration design and assurance, and strategic analysis and governance.

Company Accreditation (Optional) The risk and quality management systems adopted by SCPL are in keeping with AS/NZS ISO 31000:2009 and AS/NZS ISO 9001:2008 respectively. SCPL is underway in gaining full certification under AS/NZS ISO 9001:2008.

Strategic Planning Two core services provided by SCPL are (i) strategic visioning, planning and documentation and (ii) facilitation. SCPL assists, guides and supports its clients to determine exactly what they want; facilitate information gathering and sharing; conduct thorough risk evaluations; articulate their vision in organisational documents that drive action, manage change, monitor progress and inspire continual improvement; and maintain focused on the bigger picture (the strategic outcome/s) they seek at all times. SCPL consultants have recently completed the following relevant client activities (Defence) - 2010: devised the strategy and plan for embedding a consistent management system at all Defence Bases. Being a major business process and change program, involving ICT-enabled risk management and auditing, strategic level documents included a comprehensive product development plan, program risk management plan, budget and tender documentation, and a plan for


product approval, implementation and ongoing support. 2008: researched and developed a strategy and implementation plan to improve the efficiency and effectiveness of Defence Support (DS) workforce efforts and initiate its journey to Organisational Excellence. The strategy focused DS on ensuring its workforce was suitably outcome-driven, proposing the use of an ICT-based system to track workforce time against specific projects and activities, enabling a re-focus on core business. A review of several external organisations was undertaken, including Commonwealth, to understand and identify what (if any) ICT solution-based measures they had implemented to deliver outstanding financial and workforce management. A further strategy was written to enable DS to influence change back into Defence.


Organisation Name Smartnet Pty Ltd Trading Name Smartnet

Contact Ms Suzanne Roche

Address 4/18 Captain Cook Cres

Suburb Manuka



Website


ABN 40121011407

Company Background Smartnet is a specialist solution and business process improvement advisor. We offer expertise in the development of end to end business technology solutions, including

- provision of strategy, policy and business case advice

- analysis of business process and business re-engineering options

- consideration of stakeholder and potential third party issues

- establishment and review of supporting governance structures

- infrastructure and content options

- execution advice and support

- evaluation and review of program and project effectiveness.

The principals of Smartnet have extensive experience in the design and delivery of e-government services, including a deep understanding of best practice solutions in Europe, Asia and North America.

Smartnet works with clients to optimise business outcomes using a combination of proven, modern technologies and business process re-engineering. We assist clients through the project execution, transition and benefits realisation process.

Smartnet’s clients and reference projects include government, healthcare, identity, homeland security (customs and law enforcement), airline operations, transit, finance and logistics. We have extensive experience in areas including privacy, online service delivery, PKI security, registration management, contact/less smart cards, and RFID technologies and standards.

We are very familiar with the operations of Government and have excellent credentials with privacy and consumer advocacy groups.

Company Accreditation (Optional) Member of NSW Government Expert Panel for Performance Reviews and Management Consultancy

(Deignated as specialists in program reviews; strategy, planning and risk analysis of infrastructure and major projects; service delivery improvement and organisational capability review(including business process improvement); and policy, economic and buisness case analysis and developmentt.


Strategic Planning Smartnet’s Strategic Planning methodology is based on:

- working with clients to identify and define the optimal business capability for their organisation;

- external/environmental validation of business drivers/imperatives;

- identification of specific business objectives related to the organisation’s future business state;

- analysis of ICT capability/options required to support and deliver the future business state;

- gap analysis of current vs required ICT capabilities;

- identification of key ICT initiatives required to build the capability required by the organisation.

Our analysis includes identification of ICT priorities, financial implications, risks, and transition plans/roadmaps. We also provide technology governance advice to ensure successful buy-in and adoption among relevant stakeholders and internally.

We have applied this methodology successfully in a number of areas, including in the development of a Business ICT Strategic Plan for Centrelink, which provides a comprehensive analysis of IT capability requirements and the programs of work necessary to build capability over the next 5 to 10 years. Smartnet has also provided strategic planning and management advice to a number of private and international companies, including Australia Post, international firms such as SAP, Sagem and NTT (headquartered in Germany, France and Japan, respectively), and other Commonwealth and State agencies, including the Victorian Department of Human Services.

In each case Smartnet has assisted its clients to identify and analyse environmental and stakeholder parameters, and then develop and implement strategies that align and develop required organisational and ICT capabilities; with the objective of increasing performance, reducing cost and (where relevant) expanding market share.


Organisation Name SMS Consulting Group Limited (SMS Management and Technology)

Trading Name SMS Management and Technology

Contact Mr John Kennedy

Address Ground Floor, 8 Brindabella Circuit

Suburb Canberra Airport



Website www.smsmt.com


ABN 17006515028

Company Background SMS Management & Technology (SMS) [ASX:SMX] is Australia's largest publicly listed consulting, technology services and enterprise solutions company. SMS has revenues in excess of $247 million and around 30% of this revenue dervies from our services in the government sector. SMS employs over 1,400 professionals through offices in Canberra, Melbourne, Sydney, Brisbane, Mackay, Adelaide, Hong Kong and Vietnam.

Established in 1986, SMS helps its clients improve their business performance through the implementation of strategy and the delivery of business and technology projects. Industry expertise spans the government, defence, health, financial services, ICT, utilities, mining, gaming and infrastructure sectors. In the Governement sector, we specialise in assisting agencies to implement new initiatives and new policy.

SMS delivery is organised along practice lines – Business Process Improvement, Opertaional Learning and Change; Program& Project Services, Application Development, Information and Data Management, Systems Integration and Customer Realtionship Management. The practices all have Prinicpal Consultants and are supported by delivery management which ensures delivery quality is actively managed.

What makes us different?

SMS Management & Technology differentiaties by:

• Providing services that focus on Strategy Implementation and Project Delivery

• Providing targeted, end-to-end management and technology services

• Offering ‘Delivery Excellence’ and services designed to improve business performance

• Being a clear alternative to multinational firms

• Continuing to leverage our resources, intellectual capital, infrastruture and financial strengths as compared to smaller firms

• Maintaining vendor independence, while supporting a client’s technology preferences

• Working collaboratively with our clients to deliver outcomes and practical results

• Employing experienced and multi-disciplined professionals working within a culture which focuses on client success


• Specialising in Policy Implementaton Partnering

Company Accreditation (Optional) SMS's Quality Management System is certified to AS/NZS ISO 9001:2000 standards. SMS is one of only 15 companies in Australia accredited as a registered Project Management Organisation by the AIPM.. All SMS consultants have access to leading research institutions including Gartner and Harvard Business Review:

In addition, the majority of SMS consultants hold formal qualifications in industry-shared methodologies, tools & techniques including Registered Project Manager /Master Project Director (Australian Institute of Project Management);/ PRINCE2/ P3M3/ MSP; Project Management Professional certification through the Project Management Institute; Information and Communication Technology management and service delivery (Information Technology Infrastructure Library certified).

Strategic Planning SMS has an experienced ICT strategic planning capability that encompasses effectiveness reviews of existing IT infrastructure, provision of ICT strategic planning guidance, ICT strategic plan development, and reviews of existing ICT strategic plans including assessment of ICT/business strategic alignment.

SMS has a demonstable history in connecting business needs with IT actions. SMS approaches ICT strategic planning engagements with a six stage process that encompasses establishing the business context for the plan, analysis and identification of strategic drivers, establishment and confirmation of planning principles, strategy formulation, plan development, finalisation and presentation. This process is supported by a repository of tools and supporting collateral that our consultants can use quickly and effectively to deliver outcomes based on best practice.

SMS has over 40 consultants who have experience in ICT strategic planning and leverages recognised strategic tools, e.g. Mintzberg (Configuration), porter (5 Forces), Leavitt (MITS90).

SMS has successfully completed more than 30 ICT strategic planning engagements for large government organisations in the last five years. These include the development of:

* CASA ICT Staregic plan 2010-2015

* IT strategic roadmap and architecture for AirServices Australia

* 5 year IT strategic plan aligned with strategic business requirements for Australian Communication and Media Authority


Organisation Name Solisma Pty. Ltd. Trading Name

Contact Mr Michael Nyhuis


Suburb Melbourne



Website http://www.solisma.com


ABN 15108151837

Company Background Solisma is Australia’s leading provider of integrated service management solutions based on best practice standards and frameworks such as ISO/IEC 20000 and the IT Infrastructure Library (ITIL), along with other related practices in ICT Governance, Quality, Security and Software Asset Management.

We provide specialist Assessment, Consulting and Education services to organisations looking to leverage ITIL and ISO/IEC 20000 for achieving business service excellence, cost-effectiveness and improved service quality.

Service Improvement Manager (SIM), our innovative service management assessment tool, is a software solution that allows organisations to measure the compliance, maturity and capability of their ITSM processes according to both the ISO/IEC 20000 standard and ITIL. SIM provides organisations with the capability to undertake an independent consultant-led or internal self-assessment, along with benchmark scoring comparisons across the industry and the provision of automatically generated activities that provide guidance on which process areas need to be improved next. SIM was used by ANSTO who won the 2008 itSMF Australia “Project of the Year” Industry Award.

Solisma also provides onsite education services to organisations across Australia or through public training courses scheduled through one of our leading service management courseware licencees.

Company Accreditation (Optional) Solisma is an accredited training organisation for the delivery of courses in both ITIL and the ISO/IEC 20000 standard.

Our consultants also provide comprehensive assessment and education services to organisations within Australia and overseas for the implementation of the requirements for a quality management system for standards including:

- ISO 9000 (Quality)

- ISO/IEC 20000 (Service Management) - replaces AS 8018

- ISO/IEC 38500 (ICT Governance) - replaces AS 8015

- ISO/IEC 27001 (Information Security Management)


- ISO/IEC 19770 (Software Asset Management)

- ISO/IEC 15504 (Process Assessments)

Where relevant, our consulting experts also map the requirements of several other methods and frameworks including ITIL, COBIT, CMMI and Six Sigma for a comprehensive and integrated process-based approach.

Strategic Planning Through an integrated approach to ICT strategy and planning, Solisma assists organisations with integration between the Business and IT organisation through the alignment of strategies and plans according to leading standards and frameworks. In addition to our core competencies in ITIL and ISO/IEC 20000, we also leverage and overlap the requirements and recommendations from ICT Governance (ISO/IEC 38500), Information Security (ISO/IEC 27001), Software Asset Management (ISO/IEC 19770) and other related standards.

In the majority of cases, such planning usually coincides with assessments performed by our consulting experts to understand the current practices in place and the existing standards, methods and frameworks leveraged across the organisation. We then work with business and IT managers to plan the specific requirements for ICT and to develop the portfolio and processes to ensure effective alignment and integration between the Business and IT strategies and plans.

A comprehensive Service Improvement Plan was developed for the ANZ Banking group in conjunction with its broader "One Technology" initiative to outline a detailed roadmap for specific improvements to individual process areas, the overall service quality management system and the consolidation of multiple Service Desks into one group. The final outcome of this project was the delivery of a comprehensive ITSM Service Improvement Plan that is currently being implemented successfully at ANZ by its own more fully prepared and equipped Service Management team.

Solisma was able to provide CSC Australia with a comprehensive report of their current levels of maturity compliance and compliance to the ISO/IEC 20000 standard as well as a number of strategic recommendations to meet the requirements of their customers in a more strategic, beneficial and cost-effective way. The operating model recommendations from Solisma were of such high value that these have subsequently been picked up by senior executives in the USA for further adoption at a global level.


Organisation Name Strategem Management Consultants Pty Ltd

Trading Name Strategem Management Consultants

Contact Mr Leigh Edwards


Suburb Melbourne



Website www.strategem.net.au


ABN 54964256036

Company Background Headquartered in Melbourne and with staff across Melbourne and Canberra, Strategem Management Consultants (Strategem) is an Australian management and technology consulting services company providing hands-on service and advice to Australian businesses and Government. Combining experience and comprehensive capabilities across a broad range of industries and business functions, our consultants collaborate with clients to define, develop and implement projects which improve performance and reduce costs.

Strategem offers a wide range of management consulting and program/project management services with expertise across most aspects of management and technology consulting, business service delivery and operations. Our consulting advice is pragmatic and focussed on implementation of outcomes. We aim to form long-term, strategic partnerships with our clients offering continuous improvement and ongoing value. We provide objective and fact-based advice and have no affiliations with ICT product and service providers.

Company Accreditation (Optional) Strategem partners and consultants have memberships to the following professional organizations:

- Project Management Institute

- Australian Institute of Management

- Australian Computer Society

- Society of Certified Practicing Accountants

Strategem consultants are conversant with the methodologies and typically have accreditations associated with the following organisations:

- Office of Government Commerce (UK) – Project Management Method, PRINCE2

- Project Management Institute – The Standard for Program Management

- Project Management Institute – PMBoK Guide

- AS8015 – Corporate Governance of Information and Communication Technology

- OCG Information Technology Infrastructure Library – ITIL


- Information Systems Audit and Control Association – CobiT

- Kaplan and Norton Balanced Scorecard

Strategem is also an accredited member of the Victorian Whole of Goverment eServices Panel.

Consultants typically hold post-graduate qualifications in Business, Management or Information Technology.

Strategic Planning Strategem has developed a methodology for technology strategic planning incorporating Strategy mapping and Balanced Scorecard. This methodology has been used successfully in a number of strategic planning engagements including Victorian Government agencies and Chief Technology Office. More recently Strategem has conducted ICT strategies for Scope and the Victorian Department of Sustainability and Environment.

Assignment example – City of Kingston Council

This engagement was undertaken with tight time constraints imposed. The assignment benefited from the process method and templates provided by Strategem as part of the brief. Client interviews were conducted with various stakeholders and technical workshops conducted to short list and select viable options to support future business directions and service offerings. These scenarios were further refined based on an independent review based on organization maturity, cost, and service provider capabilities. A comprehensive IT strategy was subsequently presented to the Board and all recommendations were adopted by management.

Other assignments include Land Victoria, and State Revenue Office. Strategm has also facilitated business strategy, Group business planning, and benefits realization assignments for the Victorian Chief Technology Office.


Organisation Name Stratica International Pty Ltd Trading Name Stratica

Contact Mr John Rundell

Address Level 2, Professional Chambers, 120 Collins St,

Suburb Melbourne



Website www.stratica.com.au


ABN 73095136208

Company Background Stratica was established in November 2001 and is a specialist consulting firm that is primarily focused on the provision of independent quality strategic sourcing, risk, governance, and information security advice.

The key services offered by Stratica include: IT Strategy, Information security, IT performance management, outsourcing advice, risk assessments, project reviews, governance, contract renegotiation advice, market price ; service level assessments, and business continuity.

Stratica has a scalable team of 15 + fulltime equivalent (FTE) senior staff who have worked together for a number of years on major projects ($250,000+ engagements) and smaller projects, and who have been required to handle multiple projects and of varying complexity.

Stratica undertakes major projects for leading Australian Public Companies (such as Orica, Blue Scope Steel and Worley Parsons) and for various State Government departments (such as Victoria’s DTF/DPC, DOI, and Essential Services Commission)

Company Accreditation (Optional) Stratica’s business processes are ISO9001 accredited.

Strategic Planning Stratica works closely with clients to develop IT strategies that can improve services and deliver a positive return on investment. This ensures that IT strategy is aligned to business strategy and delivers greater value at lower cost. As the scope and depth of IT strategy advice varies greatly from one client to another, our services are tailored to meet your unique business and IT circumstances.

The main areas of IT strategy advice offered by Stratica include but are not limited to - Return on investment analysis, sourcing strategies such as shared service and outsourced IT environments, and offshoring of applications development and maintenance, Re-aligning IT to the business to meet corporate strategic direction, IT rationalisation- achieving common standards, shared IT environments, and IT strategy reviews.

Recent projects include:

IT Strategy Development for Zoos Victoria- Conducted a strategic review of Zoos Victoria IT Department and IT service delivery to the Zoos Victoria user base and assisted Zoos Victoria management to develop an appropriate and business aligned IT strategy.


WorleyParsons - Advised WorleyParsons on IT strategy and the strategic ICT sourcing options in relation to the services provided by Perot Systems following a major global acquisition.

BHP Billiton- Assisted BHP Billiton’s Iron Ore and Stainless Steel Manufacturing customer service groups (CSG) to identify and assess the sourcing options and recommended the preferred option for the two CSGs' IT.


Organisation Name STRATSEC.NET PTY LTD Trading Name stratsec.net

Contact Mr Sean Wood

Address Unit 1, 50 Geils Court

Suburb Deakin



Website www.stratsec.net


ABN 14111187270

Company Background Established in 2003, stratsec is one of Australia’s leading independent providers of information risk management services; at the forefront of the information security sector in Australia and the SE-Asian region. Our merger with SIFT in early 2009 further broadened our capability and capacity in the technical sphere of ICT security. We now operate with an employee base of around 50 staff. Our highly skilled and qualified consultants have extensive experience in the successful delivery of large-scale information security, identity and continuity management programs across both public and private sectors. Based in Canberra with offices in Sydney, Melbourne and Singapore and a presence in Perth and Malaysia, our charter is to elevate security and information security management in government and business through a unique, strategic approach: driving business-led solutions enabled by technology. This innovative approach enables our clients to integrate their security programs with their business objectives and operating environments. stratsec delivers services to state government agencies, almost all federal government agencies, along with overseas clients Microsoft, SAIC, SanDisk and the Malaysian Government. stratsec has also worked with several financial institutions and commercial clients, alongside its government and international clients.

Company Accreditation (Optional) stratsec consultants have demonstrated their high level expertise and skills for clients on several ICT security engagements; providing the required services in accordance with professional and industry standards as follows. We have the current certifications/accreditations and can be provided upon request: • Canberra office is approved as a Defence RESTRICTED operating facility • Canberra office operates an ISO 9001 Quality Management system through SAI Global; all other stratsec offices to shortly undertake accreditation requirements • Our Canberra office is ISOIEC 17025 accredited • Canberra has a DSD-approved and licensed Australasian Information Security Evaluation Facility (AISEF) to conduct Common Criteria IT security evaluations. • We are close to being approved (under our NATA ISO 17025 status) as a Digital Forensics facility (also in Canberra) – expected in Nov/Dec 2009. • We have submitted our PCI-DSS application (expected Nov 2009) • We have also submitted an application to be approved as a FIPS140 testing laboratory (testing and site visit expected in Nov 2009). At stratsec we also have a very well qualified and accredited team of over 40 consultants who possess a wide range of tertiary and industry qualifications, and maintain a range of formal security and technical qualifications.


Strategic Planning stratsec has been involved in several large strategic planning projects with major Australian government agencies. stratsec has always approached these projects in a methodical manner; ensuring engagement with all relevant stakeholders through a variety of contact techniques, reporting regularly through a project team lead by a senior consultant. The core business of stratsec is to provide documented business led ICT solutions which meet Australian and international standards. Combined with our experience is a heightened awareness of security and related information security management issues; particularly in the global context. This enables our consultants to devise and deliver the most current and effective security, identity and continuity management strategies and solutions; closely aligned with the business objectives and risk profiles of our clients. Our expertise lies in the specification, evaluation and deployment of security, identity and information management technologies. Our clients benefit from our knowledge and experience and our ability to independently assess their business requirements and recommend suitable solutions. Recent engagements include the Defence Information Infrastructure Security Improvement (DIISI) Project to consolidate, under the authority of the CIO, the existing policies, plans, procedures and processes to enhance the management of IT security within the DIE. stratsec was also engaged recently by the Department of Finance and Deregulation to assist with the development of a whole of government e-Services capability, planning strategically with many of the government agencies to achieve a whole of government approach to future ICT services delivery.


Organisation Name SYPAQ Systems Pty Ltd Trading Name SYPAQ

Contact Mr David Vicino

Address Level 5, 441 St Kilda Road

Suburb Melbourne



Website www.sypaq.com.au


ABN 90058352122

Company Background Since 1992, SYPAQ (ABN 90058352122) has been providing advanced consulting and training services in proposal support, strategic planning, project management, business analysis, systems engineering, systems development &amp; test, systems support strategies, reliability engineering and quality assurance with a focus on effective value-added solutions across a broad range of service applications and technologies in the Defence Aerospace, Information Technology, and Telecommunications industries.

SYPAQ has been successfully operating for over 13 years using proven and scalable processes and methodologies and has an established track record in managing the delivery of complex business-driven projects on time, within budget and above expectations.

SYPAQ is vendor and supplier independent and works to ensure the most cost effective and efficient solutions without conflict of interest.

SYPAQ is currently a member of the following supplier standing offer panels:

• DMO Support Services (DMOSS) Standing Offer Panel as a Major Service Provider (MSP);

• RPDE;

• Victorian Whole of Government E-Services Panel;

• Victoria Police Project Management Support Services;

• West Australian Whole of Government SPIRIT IT Services Panel;

• Customs - Provision Of Consultancy And Business Services Standing Offer Panel; and

• CrimTrac ICT Contract Personnel Services Provider Panel.

Company Accreditation (Optional) SYPAQ has negotiated and executed formal strategic agreements with Institute of Engineers Australia (IEA) and Australian Institute of Project Management (AIPM). This is part of the SYPAQ Professionalisation strategy which will reinvigorate and align our workforce development to that of our major client (Defence).

This will result in improved organisational effectiveness via formal Professional Development Programs (PDPs) with IEA and AIPM, leading to CPENG and RegPM accreditations respectively.


SYPAQ has a Quality Management System certified by Lloyd’s Register as compliant under ISO9001.

SYPAQ is also proud to be an active national corporate member of the following industry associations:

• Australian Information Industry Association (AIIA);

• Australian Industry and Defence Network (AIDN);

• Canberra Business Council;

• Australian Institute of Project Management (AIPM – Strategic Partner);

• Defence Recognised Supplier Scheme;

• Engineers Australia; and

• Systems Engineering Society of Australia (SESA).

Strategic Planning Refers to the development and implementation of the planning process and documentation, examining how ICT should be used to achieve and support the organisation’s overall business strategy and objectives.

SYPAQ has extensive experience in the strategic planning space, particularly in supporting Government agencies in acquiring ICT capabilities to support overall organisational goals. SYPAQ’s understanding of the linkages between ICT capability and business outcomes has been key to continued success in this area.

Sensis engaged SYPAQ to provide strategic guidance on the Technology Horizon E-commerce Project. This undertaking involved the architectural development for the Sensis Technology Horizon E-commerce project. SYPAQ determined the strategic technology blueprint, and performed over the horizon trends and analysis, to address the business functions identified as required in response to the client’s strategic business directions. Content Management formed a key component of its strategic technology blueprint.

This undertaking also included analysis and preparation of detailed Business Requirements Specifications, identification, and assessment of implementation options, preparation of feasibility assessment including development of cost estimates and Return On Investment assessment as major input to the Business Case.

SYPAQ has also completed a comprehensive study of the Air Services Australia communications network infrastructure requirements for 2000 and beyond. The recommendations of this study are being considered and their adoption will ensure that Australia’s Air Traffic Management system will meet the foreseeable demand well into the 21st century.


Organisation Name Tanner James Management Consultants Pty Ltd

Trading Name

Contact Mr Daniel Oyston

Address Level 4, Law Society Building, 11 London Circuit




Website www.tannerjames.com.au


ABN 91063977284

Company Background Tanner James is a national company with a head office based in Canberra. Since 1994 we have provided programme and project management training and consulting services to a wide diversity of public and private sector clients. We specialise in non-proprietary programme and project management methods in use by the project management community, including MSP, PMBOK and PRINCE2. In fact, Tanner James introduced both the MSP and PRINCE2 methods to the Australian market. Over the last 12 months, Tanner James has delivered over 800 Face-to-Face training courses with a value in excess of $2m. These figures include in-house courses to over 60 different public and private sector organisations, with the remainder being delegates at our regular public training sessions. In Canberra, we understand the needs of Federal Government Departments and the challenges they face bringing Government initiatives and parliamentary legislation to fruition. Our Federal Government client list includes; Department of the Treasury, Attorney-General’s Department, ComSuper, CrimTrac, Australian Customs Service, Department of Defence, Department of Education Science and Training, Department of Foreign Affairs and Trade, Department of Family and Community Services, Australian Taxation Office, Murray Darling Basin Commission, Department of the Environment and Water Resources, and Child Support Agency

Company Accreditation (Optional) Tanner James is a training organisation and management consultancy. We are accredited as an MSP Accredited Consulting Organisation (Office of Government Commerce - APMG/MSP/ATO, Registration Number MSP/ATO/038) and a PRINCE2 Accredited Training Organisation & Accredited Consulting Organisation (Office of Government Commerce - APMG/P2/ATO, Registration Number P2/ATO/001) Tanner James is a Registered Training Provider (RTO - Registration Number 88098) through the Australian Quality Training Framework. We have a full understanding of the processes involved in conducting training and assessment leading to the issue of nationally and internationally recognised qualifications. Tanner James’ evaluation strategy for existing education and training services are based on the competency-based framework of the Australian Quality Training Framework. All Tanner James training providers are Certificate IV Assessor and Workplace Trainer qualified (BSZ40198/TAA40104). Tanner James is an Australian Government Endorsed Supplier (Tanner James Certificate Number 1521, Issued on 25 May 2000 by the department of Finance and Administration, Last renewed 27 September 2004) As an international ATO and ACO Tanner James have additional requirements placed upon relating to a Quality Management System which exceeds AQTF standards. Tanner James has a QMS designed


by the Managing Director (John Howarth - who is an expert in ISO9000-based Quality Management) which complies with ISO9001.

Strategic Planning Tanner James assists clients to establish strategic change programmes and implement project disciplines required to enable them to achieve their desired business strategies and objectives. Over the last 12 years many key Australian organisations have chosen Tanner James to support their strategic planning initiatives in ICT and to implement or improve their programme and project management disciplines. Tanner James works alongside clients to understand their problems to be fixed and objectives to be achieved, and deliver a tailored solution appropriate to the job at hand, with a key focus on skills transfer to enable client self-sufficiency.

As an Accredited Consulting Organisation of the UK Government’s Office of Government Commerce (OGC), Tanner James is well-placed and experienced to provide technical planning process and documentation support to Commonwealth agencies involved in the development and implementation of strategies, policy decisions and other arrangements in the ICT field. Through this connection, Tanner James has access to an array of appropriate tools (e.g., Gateway Reviews, Managing Successful Programmes, PRINCE2, the Portfolio, Programme & Project Management Maturity Model (P3M3), and others), as well as in-depth experience in the establishment of Policy and Governance arrangements that align expenditure decisions with strategic priorities.

Recent and current clients include helping Crimtrac to develop their 2010 Strategic Plan and DEW Approvals and Wildlife Division implementation of the EPBC Act 1999.


Organisation Name Tekbase Consultancy Pty. Ltd. Trading Name

Contact Mr Peter Hodder

Address 17 Banyule Road

Suburb Rosanna



Website Under development


ABN 92005997035

Company Background Tekbase Consultancy Pty. Ltd. (Tekbase) is an Australian company that has operated in the IT industry for over 20 years and has a wealth of experience in Government, providing advice at senior levels. Its recent clients include Department of Justice (Victoria), Country Fire Authority, Department of Sustainability and Environment (Victoria), Land Victoria, Aboriginal Affairs Victoria and Department of Primary Industries (Victoria). The company provides a specialized service tailored to meet specific client requirements drawing on the skills and expertise of senior management consultants, who possess complementary business and technology skills. Management consultants utilized by the company have experience across all levels of government (Federal, State and Local Government) and the private sector and a diverse range of business areas utilizing technology such as Justice, Emergency Management, Land Management, Primary Industries and Financial Services. All consulting assignments and projects delivered by Tekbase involve a senior management consultant to ensure successful delivery of services or project outcomes. A broad range of ICT experience and formal methodologies aligned to key industry standards and frameworks support all company services. These methodologies are applied to each project and adapted to suit each client’s organization and standards.

Company Accreditation (Optional) Strategic Planning Tekbase has established many effective ICT strategies for its clients such as Land Victoria where a fully managed service established a clear strategy and roadmap to implement significant organizational and technology change and consolidation. The Information Systems Strategy developed for Aboriginal Affairs Victoria provided clear business direction for major legislative reform resulting in a successful bid for $4.3million investment. In each of these projects, the Tekbase team applied a structured approach working as a team with the client, broad engagement with stakeholders, conducting facilitated workshops, performed formal reviews of all deliverables and regular progress reporting to client management. This ensured a successful outcome with the strategy delivered within the proposed timeframes and budget and a strategy that was successfully implemented and used over a number of years. An ICT Emergency Management Systems Strategy was prepared for Country Fire Authority that involved engagement with a broad range of stakeholders across multiple organizations and was successfully presented to the CFA Board gaining endorsement. A technology strategy was prepared to support numerous government clients for a shared services IT organization. It involved developing enterprise architecture, implementing


governance arrangements across organisations and establishing a technology roadmap. Many consulting assignments have been conducted where assistance and methodologies have been employed to undertake ongoing strategy planning activities for organizations such as Department of Justice and Department of Primary Industries. In each of these assignments substantial process has been successfully implemented, key staff mentored and commitment gained from a range of stakeholders across the organisation.


Organisation Name Terra Firma Pty Ltd Trading Name

Contact Mr Mike Hobson

Address Suite 3, 86 Giles Street

Suburb Kingston



Website www.terrafirma.com.au


ABN 56072536700

Company Background Terra Firma provides focused and specialist services, delivering certainty to projects or business transformation by analysing, documenting and managing all facets of the initiative utilising industry leading practices and approaches. Our key portfolios are: Business Transformation, Business Analysis, Project Management; and Learning Development. Terra Firma is headquartered in Melbourne and has over 160 personnel employed across Melbourne, Canberra, Adelaide and Sydney.

We provide our services across multiple industries. During our 12 years of operation Terra Firma has successfully completed in excess of 240 Government engagements, and last year was nominated as a finalist in the Telstra Vendor Awards.

Our focus is on delivering key business outcomes by using proven techniques and qualified specialists who are accredited, industry-experienced, and independent. Our approach to providing professional services is based on routine and detailed review by senior managers responsible for service delivery.

Specific to the AGIMO, Terra Firma has specialist expertise in business and systems project implementations, organisational change, business systems development and ICT infrastructure deployment. Terra Firma’s Project Management methodologies are closely aligned with PMBOK and PRINCE2, as well as components from other best practice methodologies, which have been developed and refined successfully over many years in the Australian marketplace.

Company Accreditation (Optional) Terra Firma is an Endorsed Australian Government Supplier and is a member of various Government panels.

Many of our consultants carry certification to project management methodologies and standards such as PRINCE2, and the Australian Institute of Project Management’s (AIPM) RegPM qualifications. Our education and training strategies include encouragement for postgraduate studies in Project Management and accreditation to the Australian Qualifications Framework (AQF) Level 5 Project Management competency level (equivalent to AIPM’s RegPM program).

We contribute to standards development, examples including: the Earned Value Management Australian standard (AS4817), development of the Corporate Governance of Information and Communication Technology standard (AS8015 - in which we have been contributors and reviewers), and leading the development of the Earned Value competency standards for the


AustPMA. Our Business Continuity Plans adopt a rapid engagement approach that is aligned to the BCM process as endorsed by Australian Standard (HB221).

Terra Firma has a Quality Management System based on the requirements of the ISO 9001 standard. Integral to our quality strategy, we have the flexibility to work with existing methodologies, such as ISO standards, Six Sigma, CMMI, etc., as well as bringing proven methods and best practices to bear where appropriate for our client.

Strategic Planning Terra Firma’s strategy specialists have a deep understanding of the business imperatives that drive today’s public sector organisations. All have MBA or other post-graduate qualifications and over 10 years experience in developing strategy and translating these strategies into practical ICT implementation. We activate the organisation beyond planning into goal setting, action planning, implementation, and to the ultimate achievement of business outcomes.

The services that Terra Firma offer in strategic planning and implementation cover: Assessment of business directions, marketplace, competition and opportunities; Facilitation of business modelling and transition planning; Process review and re-engineering; Goal, objectives and action planning; Project definition and establishment; and Benefits realisation and outcomes management.

Grey World Wide Strategic Plan - Terra Firma facilitated the strategic plan using the Balanced Scorecard approach, and worked with the executive leadership team to define and develop the operational objectives for their departments. The executive team were assisted to develop a set of operational values, as well as a new performance management system for use at all levels of the organisation.

Vision 2020: Strategic plan for Sector 2005-7 - Terra Firma assisted this organisation to take a new strategic perspective of their role within the sector. We facilitated a workshop at the board level, supported the senior team to develop strategic goals and objectives, established a framework of strategic performance metrics and guided the development of the strategic plan.


Organisation Name Terranovate Group Pty Ltd Trading Name Terranovate

Contact Mr John Craven

Address 18/535 Bourke Street

Suburb Melbourne



Website www.terranovate.com.au


ABN 88088994585

Company Background Terranovate was formed in 2002 by a group of senior executives with long careers in multi-national consulting firms. Terranovate exists to help clients to achieve their business vision. In most cases this involves the integration of new systems, technologies and processes through well managed programs that deliver real business value. Terranovate is owned by its two principals, John Craven and Neville Jones and operates from offices in Sydney and Melbourne delivering specialised consulting services through a network of over 50 Experienced Consultants. Terranovate is structured to enable its principals to maintain strong long term relationships with its clients by leading high value consulting and delivery engagements that are focused on achieving tangible results. We take the time to fully understand the needs and then carefully select the expertise that will deliver results quickly and reliably. We work with clients who value the way that we build enjoyable, productive and very effective long term working relationships through which we share our expertise and talent. Of equal importance is the way that we have built our exceptional pool of talent. We have a diverse Team of highly experienced Consultants who deliver exceptional service to each Client.

Company Accreditation (Optional) Strategic Planning Terranovate has extensive experience in assisting its clients to develop practical ICT Strategies that underpin the delivery of important business outcomes. Using a planning methodology that includes the assessment of current ICT programs and practices, the prioritisation of business needs, the quantification of business outcomes and the evaluation of technology opportunities the Terranovate approach delivers Roadmaps for ICT that form the basis of strong governance and delivery. Telstra – Terranovate was engaged to assist the Director of Architecture and Planning with the development of an IT Master Plan. The Master Plan was based on an opportunity model that was established through interviews and workshops with key stakeholders within the IT and the business areas. Key aspects of the engagement included the prioritisation of opportunities within the context of a resource constrained environment to deliver improved customer outcomes and efficiency. Department of Human Services – Terranovate was engaged to assist DHS with the development of an ICT Strategic Plan. The ICT Strategic Plan was developed at a time of great change within DHS, as the portfolio agencies integrated to deliver ambitious public sector reforms that would transform its business. The ICT Strategic Plan provided DHS with a roadmap that allowed ICT to better support DHS staff, clients and customers to access services and information. To develop the plan


several internal teams were established to focus on key aspects including infrastructure, applications and financials. Workshops were held with key DHS ICT executives and senior business executives were interviewed to confirm priorities and needs.


Organisation Name The Birchman Group Asia Pacific Pty Ltd

Trading Name

Contact Mr Peter Mahoney

Address Level 8, 256, St Georges Terrace,

Suburb Perth



Website www.birchmangroup.com


ABN 15116571361

Company Background The Birchman Group is an independent, international management consulting company that combines international experience and capability with local knowledge, relationships, and focus. We deliver value to our clients through organisation, process, and technology change and have developed a culture that revolves around: knowledge, integrity, partnership, pragmatism, and focus. Birchman has been instrumental in delivering consulting services to an impressive global client base.

Birchman operates in 4 continents – and in Australia has more than 150 consultants based in offices in Perth and Sydney. We deliver consulting engagements to key clients in the Public Sector including: Western Australia Police, NSW Police, WorkCover Western Australia, NSW Attorney General’s Department, WA Department of Health, and University of New South Wales.

We are a flexible, agile organisation that takes pride in our ability to solve our client’s problems. Birchman is renowned as an independent provider of Value Management services that:

Delivers greater alignment of investments with business objectives,

Determines and communicates the overall value of investments,

Increases the value realised from new initiatives,

Effectively implements major transformation programmes,

Quantifies, justifies and optimises spending, and

Reduces costs and optimises expenditure.

Company Accreditation (Optional) Strategic Planning Birchman has a team of senior, highly-skilled consultants who assist our clients in considering their organisation’s future direction and articulating how further value can be evidenced through change. Our methodology and processes help our client’s senior business stakeholders clarify their thinking around short, medium and long-term challenges and articulate a roadmap to address those challenges and obtain a successful and cohesive outcome.


We are outcome-focused and the plan is always practical and we take care to ensure it meets both technical and business requirements while engendering a sustainable governance environment that interfaces to areas such as Finance, Change Management, Development, Audit and Human Resources. We do this though our team of consultants who have deep experience in industry verticals.

Our quality of delivery is kept at the highest level though a number of factors:

Expertise: We employ senior, industry recognised practitioners

Methodology: A proven methodology.

Independence: We are absolutely independent.

Practical outcomes: We focus on pragmatic, achievable and measureable outcomes.

Ethics: We do the right thing, each time and every time.

High-value proposition: Our business model is to provide high-value to our clients.

Recent examples include:

- For the NSW Police Force produced a strategic plan for their DA/DR requirements.

- For NSW Attorney General’s Department, Birchman produced a Business Case for replacement of core business systems. This included a strategy for the Department that aligned it with NSW Whole-of-Government.

- For NSW Department of Premier and Cabinet, Birchman is currently undertaking the development of a IT Strategy.


Organisation Name The Boston Consulting Group Pty Ltd Trading Name As above

Contact Mr Axel Hofmann


Suburb Melbourne



Website www.BCG.com


ABN 70007347131

Company Background The Boston Consulting Group (BCG) is widely regarded as the global leader in strategy consulting and has offices in 66 cities around the world, including Sydney, Melbourne and Canberra.

Our global ICT Practice has 750 consultants and brings together business insight and ICT to achieve extraordinary impact. In the past five years, BCG has undertaken over 1,300 ICT projects for some of the world’s largest organisations, working with CIOs and CEOs to shape their strategic agenda. Our ICT Practice has five focus areas: Strategy, Transformation, Sourcing, Organisation and Performance, each one with various sub-topics. We remain strictly independent of product and service providers to ensure we provide objective and unbiased advice.

We have worked with many Australian public sector agencies, including the ATO, AusTrade, Centrelink, Defence, DEEWR, Finance/AGIMO, Health and Aging, DIAC, Medicare, and Railcorp. Our highly effective stakeholder management skills and experience has resulted in a perfect track record for delivering public sector projects in difficult stakeholder environments on-time, on-budget and with high levels of client satisfaction.

We have received three BRW-St George Annual Client’s Choice Awards – ‘Best Large Consulting Firm’ (2006 and 2008) and ‘Most Innovative Consulting Firm’ (2007) – based on a survey of over 10,000 senior executives.

Company Accreditation (Optional) BCG does not engage in external accreditation and certification

Strategic Planning Strategy development and strategic planning is BCG’s core business and is one focus area within BCG’s global ICT Practice. We combine our in-depth knowledge of strategy development for organisations with a deep understanding of information technologies and how best to deploy them to maximise their value to the organisation. Our ICT Practice is tightly integrated with our general consulting practice: we develop strategies that are technology enabled, as well as ICT and sourcing strategies that improve an organisation’s core ICT capabilities.

Our strategic approach is fact-based and involves developing a clear understanding of value drivers and economics. We approach the development of ICT strategies from the perspective of the organisation’s overarching objectives to achieve expected outcomes and significant bottom-line


impact. This typically incorporates analysing the organisation’s strategic business plans, identifying the required ICT capabilities, assessing current state ICT and considering external trends.

Two recent projects include:

1) Development of a comprehensive five-year ICT strategy for a major Australian federal service delivery agency. Our approach was based on an in-depth understanding of the emerging business model and its technology requirements, including the need to deliver more adaptable, customer-centric services through a wider range of delivery channels.

2) Development of a whole-of-government ICT strategy for the Victorian Government. The strategy was designed to maximise efficiencies across government while delivering the capabilities needed to support integrated service delivery and whole-of-government policy outcomes.


Organisation Name The Checkley Group Pty Ltd Trading Name The Checkley Group

Contact Mr Bruce Pedersen

Address Level 32, 101 Miller St

Suburb North Sydney



Website www.checkley.com.au


ABN 35132051328

Company Background The Checkley Group was founded in 2007 with the intention of providing clients with a credible alternative to the larger national and international consulting firms. Our goal is to help our clients improve their business performance through mobilising the resources necessary to deliver tangible and measurable outcomes. Our value proposition is all about experience - we only employ people who have "been there, done that". People who can hit the ground running and add value from day one. Not graduates fresh out of University who will repeat back your own views, but instead people who can add a fresh perspective on your business issue from their deep experience. We can help you with program and project management, business case development, business analysis, business transformation, and enterprise architecture. Our largest line of business is in Healthcare and our clients include NSW Health, Queensland Health, NEHTA, Serco Asia-Pacific, several private hospital chains, and various health agencies in Victoria. We also work in the broader public sector arena, and we are approved suppliers under the NSW Government 2020 Panel for most ICT services, across all departments and ministries.

Company Accreditation (Optional) The majority of our consultants have formally accreditation with the AIPM or PMI, and/or have PRINCE2 certification. We take a structured approach to all of our projects and in particular on clarifying and agreeing scope and timeframes as vital initial steps. We are approved suppliers under the NSW Government 2020 Panel for most ICT services, across all departments and ministries. We are committed to delivering quality work, and with all engagements we seek to complete engagement reviews with our clients within 6 weeks from the end of the engagement. Our view is that the best way to understand whether we are consistently delivering quality work is to ask our clients.

Strategic Planning We take the approach that strategy development should be a dynamic process rather than a paper exercise. Typically we’ll first seek to develop an “IT Roadmap” which collects the organisation’s projects into a small set of categories that are described in words that are easily understood by the business. We also seek to understand the organisations key priorities and strategies, so that we can draw a clear link between the broad strategy and the IT strategy. Along the way, we’ll ensure that we understand and clearly document the current state IT environment, and the key technical challenges the organisation currently faces. Where the Strategic Planning process identifies further projects and BAU changes required, we’ll then work with the business to develop broad cost-


benefit estimates. We worked with Uniting Care Health in Queensland to draw clear links between their largest IT programme of work and the broader strategy of the business, via an IT Roadmap. We also demonstrated how the IT strategy was linked to the organisation's quality goals. For Serco Asia-Pacific, we outlined how their bid strategy for the IT components of a new facility in WA had to link in with the State Government’s IT strategy.


Organisation Name The Frame Group Pty Limited Trading Name

Contact Mr Robert Jackson

Address Unit 9, 25 Buckland Street, PO Box 224

Suburb Mitchell



Website www.framegroup.com.au


ABN 48095369403

Company Background Frame is an Australian company with ISO 9001:2000 quality endorsement that provides technology services to a wide range of clients including Federal and State Government Departments and major commercial organisations. We act as a trusted adviser to our customers, using a proven lifecycle approach that is customised to solving their business issues with technology solutions. Our core capabilities are business process consulting, unified communications, information solutions and data centres.

Frame’s business consulting team can assist your organisation in achieving its short, medium and long-term goals. Areas of specialisation include: strategic planning; implementation planning; governance, risk and compliance (GRC); collaborative communications; business process management (performance improvement and alignment); and sourcing and supplier management.

Frame has a demonstrable record of working closely with our clients. We work on building long-term relationships with our clients and work hard on understanding their current and on-going business and technical requirements. Through this understanding we are able to offer them cost-effective, innovative solutions. We provide our clients with ongoing competitive analysis, pro-active initiatives, on-going education and knowledge sharing.

Company Accreditation (Optional) Frames memberships, endorsements, partnerships and certifications include the following:

Memberships:

Corporate Partner, Australian Institute of Management NSW & ACT Limited

Member Queensland BICSI

Member National Committee of BICSI Australia and New Zealand

Member Australian Institute of Project Management (AIPM)

Member Information Systems Audit and Control Association (ISACA)

ISACA representative at Standards Australia on the Standards Committee IT-030-01, AS8018, IT Governance

Corporate member Information Technology Service Management Forum (itSMF)

Member Institute Engineers (IE AUST), previously IREE


Endorsements:

ISO 9001:2000 Quality Endorsed Company, QEC 20120

Registered Training Organisation, 2004/08464

Partnerships and certifications:

Cisco Partner

Microsoft Gold Certified Partner

FAST X10 Partner

Network Appliance professional services partner

Novel Authorized Partner

IPFX Certified Partner

Computer Associates partner

3Com Gold Partner

Cyclades Certified Partner

Siemon Certified Designer

Authorised Trend Micro Associate Partner

A number of Frame consultants hold Federal and NSW Government Gateway accreditation.

Strategic Planning In order to provide the NSW Department of Commerce with the ICT requirements for a new Justice precinct in Parramatta, Frame undertook a strategic review of the existing and future requirements for ICT systems and facilities for the Attorney General’s Department, The Office of the Protective Commissioner / Protective Guardian, Legal Aid, and NSW Probation and Parole Board. The assignment involved reviewing the current and future ICT systems and infrastructure for each agency; the design for proposed new computer room, and impacts of disaster recovery options with regard to the computer room, and provision of input regarding technology related issues that would impact the relocation and future operations of the agencies.

Frame was tasked with the development of the data centre strategy that is aligned to Suncorp’s real estate strategy. The terms of reference were to investigate and document the long-term data centre requirements of the business, review business requirements against existing standards and business practices, document suitable options covering the real estate needs for data centres in the long-term, and to assess the risks and threats to the current environment and proposed options. Frame developed the financial models for each option and a roadmap to obtain agreement from all key stakeholders on the approach moving forward.


Organisation Name The Hackett Group Trading Name

Contact Mr Keith Robbins

Address Level 34, 50 Bridge Street

Suburb Sydney



Website www.thehackettgroup.com


ABN 45132863079

Company Background The Hackett Group, a global strategic advisory firm, is a leader in best practice advisory, benchmarking, and transformation consulting services, including shared services, offshoring and outsourcing advice. Utilising best practices and implementation insights from more than 4,000 benchmarking engagements, executives use Hackett's empirically based approach to quickly define and prioritise initiatives to enable world-class performance.

Hackett has worked with 2,700 major corporations and government agencies, including 97% of the Dow Jones Industrials, 73% of the Fortune 100, 73% of the DAX 30 and 50% of the FTSE 100.

The Hackett Group has global offices in the United States, Europe, India and Australia and is publicly traded on the NASDAQ as HCKT.

Company Accreditation (Optional) Strategic Planning An effective IT strategy is critical to identifying the IT capabilities and components that enable improved business performance, and defining the implementation path for achieving these capabilities.

The Hackett team works with the sponsoring organisation to: develop a plan for fully leveraging technology to meet business needs and goals; define an approach for making investments that significantly increases the value of IT to the organisation; identify initiatives to operate more efficiently and effectively; determine the business case considerations for the future-state initiatives; establish an IT organisation that is efficient; balance an organisation's strategic goals; determine technology direction and corporate culture with industry trends to create a distinct IT strategy; create an achievable implementation roadmap and clearly communicate the role and value of IT throughout the organisation.

The Hackett Group has developed a business-driven IT strategy for Waste Management which included the development of a new Technology Architecture and a Transformation Plan for their IT Organisation. We then project managed the implementation of the plan.

At Equitable Resources we evaluated the IT group’s Business Value Management capability, its ability to provide support and strategic value to the organisation and identified the changes required to migrate from a utility-based function to a strategic partner of the business.


Organisation Name The Nous Group Pty Limited Trading Name The Nous Group

Contact Ms Alison Hawkins

Address Level 9, 347 Bourke Street

Suburb Melbourne



Website www.nousgroup.com.au


ABN 66086210344

Company Background The Nous Group (Nous) is a consulting company specialising in assisting complex businesses to maximise their performance. We exist to achieve positive influence, which means working with clients whose products and services we believe will improve our society’s well being and working on projects critical to our clients’ success. We care about and deliver outstanding results for our clients. We typically work on issues we believe promise character, challenge and multiple layers of benefit for the client. We have expertise in strategy, organisational and information driven change, information management and leadership and management development. Nous brings depth of relevant expertise, a rigorous strategic thinking ability and insightful frameworks to its projects with clients in both the private and public sector. Our clients include major state and federal government departments and top ASX listed organisations across several industry sectors including health, human services, financial services, environment, utilities, science and technology. Nous was established in 1999 because its founders wanted to apply their management consulting and leadership development capability to issues that mattered with clients who shared commonality with Nous’ values.

Company Accreditation (Optional) Nous is an Australian Government Endorsed Supplier. In our governance work, we use the key standards AS/NZS 4360 (a minimum requirement of Victorian Government Risk Management Framework) and the AS 8000 series of standards to identify key governance activities. We have in-depth understanding of AS4360, CoBIT and Victorian/Australian government standard approaches (such as VAGO guidelines for IMT projects, Victorian Dept of Treasury & Finance’s Investment Management standards and the ‘Gateway’ Review processes of both the Victorian DT&F and the federal DF&R) to identify, analyse, evaluate and treat risk to ensure projects effectively deliver the identified benefits. Nous is expert in Prince2 and other project management methodologies and applies ISO and Australian standards for security threat, risk assessment and strategic security management. Nous consultants are skilled in project management toolsets for risk management and we bring to our work the core competencies of deep expertise in organisational culture and performance management along with organisational change management and the workings of government, including e-Government and government service delivery models. This adds rich insight into risk and success drivers in major government IMT projects. For our information management and technology activities, Nous applies AS8015


Strategic Planning Nous develops technology strategies to meet clients’ current and future business challenges and ensure technology reflects corporate strategic direction. We strongly emphasise accurate alignment of technology and priority business needs. An example is our development of strategic priorities for information systems to support a Commonwealth Department’s leadership role in the national education sector. Nous consulted stakeholders nationally to understand sector directions and delivered a strategy to balance delivery of short-term results and longer-term organisational and ICT improvements. Initiatives included enterprise-search, business intelligence and national websites for substantial improvements for stakeholders. A second example is development of a whole of Victorian government ICT strategy and work program where we consolidated over 400 projects from every Victorian agency’s ICT plans. Our business case (adopted by the Victorian ICT Policy Committee) estimated annual savings of some tens of millions of dollars from a shared utility approach to ICT infrastructure and the three year implementation plan forecast full benefits after five years. Thirdly, Nous designed a Content Management Strategy for a website provided by a large complex Victorian government department. After detailed analysis of critical success factors to maintain relevant, high quality site content, Nous researched other effective information sites and consulted key stakeholders to confirm priorities for the service. The outcome is a CM strategy that ensures alignment of business and technology strategies, strong relationships with content providers, efficient business processes and improved performance. Critical to success is our deep understanding of how the website supports strategic objectives.


Organisation Name The Strategic Directions Group Pty Limited

Trading Name

Contact Mr David Robinson

Address Level 6, St George Centre, 60 Marcus Clarke Street

Suburb Canberra



Website www.strategicdirections.com.au


ABN 58103746872

Company Background Since the Company was established in December 2003 in Queensland, Strategic Directions has gained a reputation for delivering high level strategic advice to Federal Agencies, State and Local Government Departments and Commercial Organisations.

Strategic Directions is strictly vendor independent, which enables the Company to provide objective, master planning and strategic advice, free from vendor influences. We normally work directly at CEO / CIO / Director level, aligning our Clients’ business objectives and strategy to specific ICT requirements.

The Company maintains five Practices including:- ICT Strategy / Telecommunications and Networking / Project Services / Data Centre Design and Planning / Telephony and Contact Centres.

Recent Federal Agency assignments include:- the preparation of an ICT Strategic Plan to support the Agency’s 2007 / 2010 Strategic Plan:- a Technical Architecture Review:- Disaster Recovery Planning:- the preparation of an ICT Services Alignment Review (to align ICT Services with Business Priorities):- prepare a Service Delivery Model:- prepare a Governance and Performance Measurement Plan:- a Data Centre relocation:- and the preparation of a Strategic Telephony and Communications Review.

The Company has also recently been appointed to a Federal Agency Panel for the provision of ICT Strategic Advisory services.

Strategic Directions has offices in Brisbane, Canberra and Melbourne.

Company Accreditation (Optional) The Strategic Directions Group is working towards ISO 9001 Quality Accreditation and expects to be in a position to undergo the QA audit during 2008.

The Company has built a reputation for delivering top quality assignments since it was established in 2003. This can be confirmed by references that can be supplied at the appropriate time. All of the Consultants have extensive ICT backgrounds and experience and have either managed their own companies or been in national management positions. As a result we understand the business challenges facing organizations who are trying to provide a business outcome, using the appropriate ICT strategies and plans. Although the Company has strong technical skills we are very business focused and we work with Clients to achieve the right business outcomes.


Strategic Planning Strategic Directions has a Practice dedicated to Strategic Planning, and is External CIO for a number of large Organisations. Our vendor independence enables us to focus on our Clients’ corporate objectives and priorities, and to develop an ICT Strategic Plan that supports the delivery of those priorities.

In order to achieve this successfully we undertake the following:- a. identify and prioritise the business outcomes that the Agency is looking for:- b. analyse the structure, processes and performance of current IT services and support documentation:- c. review the Agency’s Technical Infrastructure relative to future ICT Strategy:- d. interview stakeholders responsible for delivery of key services and define services with the highest business priority:- e. prepare an ICT Review Report that identifies major areas of risk, and develop an action plan that mitigates the highest risk components of the IT Infrastructure.

The next step is to formalize the Review findings into a high level Strategic Plan including a detailed Summary of Findings, a Summary of Recommendations, and a Prioritised Plan of action items. We will then prepare Standardised Procedures and Documentation methodologies to support the Strategic Plan:- create a Disaster Recovery Plan (DR) and a Business Continuity Plan (BCP) that augments the Strategic Plan:- develop a 5 year ICT Strategy that is linked to the Agency’s corporate strategies:- and finally develop a Program of Work that includes priorities and interdependencies.

References for this category include the CRIMTRAC Agency in Canberra, and LOGAN CITY COUNCIL (Australia’s 6th largest Local Authority).


Organisation Name ThinkPlace Unit Trust Pty Ltd Trading Name ThinkPlace Trust

Contact Mr John Body

Address Level 1, Unit 3, Green Square, Jardine Street

Suburb Kingston



Website www.thinkplace.com.au


ABN 34280130162

Company Background ThinkPlace is a strategic design consultancy focussed on helping organisations articulate their direction, designing services that deliver on that direction and bringing about the organisational change to deliver those services. We have significant experience in designing architectures for enterprise ICT systems that strongly link to agencies’ strategic intent and business architecture (eg Case Management and Customer Relationship Management), and in developing project methodologies, investment and governance arrangements, and design approaches that directly tie ICT to a business and strategic context. We work with complex organisations across the public sector – government, not-for-profits, community, economic development, social development and voluntary organisations. We also work with private sector organisations involved in delivering public and community value. ThinkPlace has accumulated a wealth of experience and knowledge of the public sector context. This means we can hit the ground running on complex projects to turn ideas into reality fast. We have broad experience across multiple government agencies and public sector organisations. We understand government service delivery, regulations, compliance and law enforcement. ThinkPlace’s unique design approach helps our clients view their challenges from a different perspective and with an authentic focus on people, their experiences and opportunities for innovation that creates public value.

Company Accreditation (Optional) N/a

Strategic Planning ThinkPlace employs strategic and design thinking to help clients to define their identity, directions, goals and indicators of success. We offer strategy development, strategic navigation, business planning and evaluation and measurement framework services. For the AFP’s Integrated Workforce project, ThinkPlace drove strategic planning within the National Security portfolio to enable risk-based deployment of staff. Our approach was to understand the activities of staff, balance that with the Executive’s desire for change, and create a framework that took into account the environment and expected outcomes. Our methods included interviews, business process mapping, workshops, and collaborative design with subject matter experts and field research with staff. The process commenced with an Executive intent session. We established a Core Design Team to develop the plan then presented to the Executive for validation and endorsement. The outcome was a plan that will alter AFP planning, L&D framework and deployment of staff. ASIC also approached ThinkPlace to review their measurement framework. We worked with a small team from ASIC


taking a top-down approach, starting with their outcomes and legislation. We deconstructed these high-level outcomes into a series of measurable outputs. The aim was to cover ASIC’s entire area of responsibility. This was validated with senior members of the Executive to test our hypothesis and further tested in a larger SES workshop. The result is a measurement framework that is articulated on one page. Supporting information provides detail about each of the measures including targets, data sources and comparisons.


Organisation Name Third Horizon Consulting Partners (The Trustee for Third Horizon Trust)

Trading Name Third Horizon Consulting Partners

Contact Mr Steven Metzmacher

Address Level 9, 60 Marcus Clarke Street GPO Box 793

Suburb Canberra



Website www.thirdhorizon.com.au


ABN 77149865113

Company Background Third Horizon was established in 2004 by former Arthur Andersen partners to assist clients in the design and implementation of strategy and business transformation. Our focus on ICT includes the assessment, transformation and implementation of IT strategy, operating models, outsourcing programs, project delivery models, project management methodologies, IT cost management, system evaluation and selection, and program management of large scale ICT implementation programs.

The focus of Third Horizon is on being a practical consulting organisation that focuses on implementation to ensure results are delivered. We have grown rapidly since commencement with over 40 experienced consultants in our Canberra, Sydney and Melbourne offices.

Third Horizon uses experience and independence to deliver results to clients. We are a privately held, independent firm that does not have alliances with technology vendors. Therefore we do not have any conflicts of interest in the advice we provide. We have structured quality assurance procedures that ensure we do not enter into any relationships that create conflict for our clients.

We offer an integrated set of consulting services to a wide portfolio of clients in industries including government, financial services, industrial and consumer products, media, transport, water and power utilities and government business enterprises.

Company Accreditation (Optional) Strategic Planning Third Horizon has significant experience in strategic planning and the alignment of ICT to deliver business and strategic outcomes. Specifically we have deep expertise in the following areas: - Strategy facilitation: through challenge and facilitation, we help businesses to articulate their strategic goals; identify strategic opportunities for growth, in new markets or segments; and design strategic cost reduction programs.

- Information technology optimisation: through the development of operating models and underlying process, in addition to organisational and IT architectures, we assist businesses to extract synergies and efficiencies across their system and infrastructure management.


- Technology effectiveness assessment: through our wide experience in SLA/KPI development for internal and external parties we assist businesses to align their technology to deliver business outcomes.

Specific examples of our work include:

1. News Limited - Third Horizon was engaged to undertake a strategic review of IT. This included the review of IT strategy, processes, architecture and capabilities and the development of a comprehensive IT transformation strategy to reduce costs and improve service levels.

2. Macquarie Bank - Third Horizon was engaged to assist in a comprehensive review of an acquired, large utility company. This included the development of an IT strategy encompassing current and target architecture, preferred business model (insourced vs. outsourced functions), and specific IT improvement initiatives to execute the strategy.


Organisation Name Toto Business Solutions Pty Ltd Trading Name

Contact Mrs Connie Tasker

Address 34 McInnes Lane

Suburb Sutton



Website


ABN 53108796854

Company Background Toto Business Solutions is an independent consultancy firm founded in 2003 by a group of professionals - each with over 20 years experience in the IT industry and a proven track record for delivering results for their Customers. We provide objective, relevant and expert advice to both middle management and senior executives on a range of issues including strategy, design, technology and business process. Our customer base includes both State and Federal Government Agencies and large private organisations. Toto Business Solutions provides a range of specialist services to assist business clients in the analysis and design of their solutions and outcomes. We are problem solvers that apply our extensive industry experience and analytical skills to your business issues to provide you with clarity, understanding and proposals on the way forward. Our commitment to quality service means we provide advice based on your specific needs rather than a one size fits all approach, ensuring our recommendations are aligned with your organisational objectives and that we have considered the constraints, cultural and governance requirements relevant to your organisation. Our service offerings include:

Solution design

Strategic or Operational reviews

Design assurance

Conceptual model development

Problem identification and resolution

Functional analysis

Facilitation services

Strategy development

Business Process mapping

Enterprise strategy and architecture development

Best practice research

Risk assessment


Company Accreditation (Optional) Strategic Planning Toto Business Solutions has a proven ability to provide all aspects of Strategic Planning; including developing the business and IT plans, designing solutions that balance immediate requirements with strategic direction and providing design assurance services and governance processes to ensure operational delivery maintains alignment with strategic intent and that the integrity of enterprise solutions are protected.

Recent experience has included:

For the Australian Taxation Office:

Development of a model to support the ATO’s Enterprise Business Architecture; identifying ATO’s key business functions, undertaking functional analysis of the performance framework outcomes and ensuring support of these outcomes by business process and IT solution capability layers.

Numerous New Policy designs; assessment of the use of existing people, process and technology infrastructure and then planning for its expansion / enhancement in order to deliver the new initiatives.

Development of a conceptual model for intelligence gathering, risk management and complex compliance in the ATO; highlighting how various capabilities within the ATO needed to work together to support a single business outcome.

Development of a strategy for the continued use of mobile computing in the ATO.

For CSIRO:

Development of an Enterprise Architectural framework; including documentation of the business context, development of architectural principles, conceptual models and service frameworks for the information, technical and security architectures.


Organisation Name TransAction Resources Unit Trust Trading Name TransAction Resources

Contact Mr Robert Roylance

Address 382 Victoria Parade

Suburb East Melbourne



Website www.transaction.com.au


ABN 30516898722

Company Background TransAction Resources is an independent consulting firm established in 1994. We provide advice and support to retailers, merchants and governments on payment cards, payments system security and standards, electronic payments processing and loyalty systems. We do not offer general purpose consulting outside our specialist area.

We offer a blend of marketing, commercial and technology skills gained from extensive international experience which allows us to deliver a range of services including feasibility studies, evaluation of international trends and best practice, payments technology strategy and business case preparation.

Electronic payments technology is a highly specialised area. Examples include the AS2805 Australian standard for financial messages, RSA public key encryption, 3DES data encryption standard, EMV standard for chip-based payments, PCI Data Security Standard, fault tolerant online transaction switching systems and the ISO8583 international financial message standard.

We have also made submissions to payments system reviews conducted by regulators and competition authorities in Australia, New Zealand, Europe and the USA.

Our government clients include the Transport Ticketing Authority (Victoria), Department of Treasury & Finance (Victoria), the Attorney General's Department (NSW), Australia Post, Medicare Australia and the Department of Human Services (Federal).

Our private sector clients include Shell, McDonald's, Coles, Bunnings and Tesco.

Company Accreditation (Optional) Strategic Planning The development of payments technology strategies to support the business objectives of our clients is a key part of our consulting practice. We have extensive experience over many years with this type of work in many countries. As payments technology and security compliance requirements are evolving rapidly, specialist assistance is essential.

Our clients generally wish to reduce costs, reduce manpower requirements and simultaneously deliver superior service to their customers. They also wish to have safe, secure and robust payments processing systems that comply with international and industry standards and will deliver a return on investment.


Example: we developed a strategy for the Department of Human Services to deliver a targeted electronic benefits transfer system that employed existing industry payments infrastructure to meet tight project timeframes through rapid implementation. The new system went live only nine months after our initial engagement and has delivered higher levels of customer service and management reporting.

Example: we assisted Shell to develop a strategy to achieve payments security compliance in twenty-five countries. This included negotiations with MasterCard and Visa and providing key inputs to the business case for replacement or upgrade of retail payments systems. The implementation of this international strategy has now begun.


Organisation Name Transformed Pty Ltd Trading Name

Contact Mr Michael Young

Address PO Box 7129

Suburb KALEEN



Website www.transformed.com,au


ABN 33120497501

Company Background Transformed is an award-winning project management consultancy that works with individuals and organisations to develop their project, programme and portfolio management capabilities.

Transformed delivers on complex projects for its clients and establishes key project management processes that ensure good governance. Transformed provides the critical link between desire and achievement of clients’ business objectives.

Transformed is a wholly Australian-owned private company. With its head office in Canberra, Transformed has a broad reach and strong profile. Working through strategic partners, Transformed has delivered outstanding results in Melbourne, Sydney, Brisbane, Adelaide, Perth and into South-East Asia.

Transformed is an Australian Government Endorsed Supplier.

To deliver outstanding projects and develop award-winning project management skills, Transformed offers the following services:

-Outsourced project management,

-procurement and contract management,

-tender evaluation and analysis,

-risk management workshops,

-project team kick-offs and planning session facilitation,

-project planning and delivery

-programme and portfolio management.

Company Accreditation (Optional) Transformed Pty Ltd holds the following accreditations:

- Registered Training Organisation (registration number 88152)

- Endorsed Assessor – Registered Project Manager Certification - Australian Institute of Project Management

- Endorsed Training Provider – Australian Institute of Project Management


- Endorsed Recruiter – Australian Institute of Project Management

- Endorsed Gateway Review Team Member – Australian Government Department of Finance and Administration

- Endorsed Gateway Review Team Member – NSW Department of Commerce

- Endorsed Gateway Review Team Member – VIC Department of Treasury and Finance

- Endorsed Gateway Review Team Member – WA Department of Treasury and Finance

We are currently pursuing ISO9000 certification

Strategic Planning Transformed provide strategic planning to a wide range of clients based upon their broad background in both the private and public sectors. Our consultants have multi-disciplinary backgrounds that cover a range of commercial areas. We believe that this broad expertise is essential for the delivery of successful outcomes.

The services that we offer in the area of strategic planning to develop and implement success planning process and documentation to support the organisations overall business strategy are:

-Implementation of programme and project offices;

-Business improvement services;

-Information management;

-IT Strategic planning and implementation;

-Project methodology development, review and implementation;

-Programme and project management;

-Strategic procurement;

-Workforce planning

Transformed staff has performed theses services for a number of Government organisations, including:

-Centrelink;

-Department of Agriculture, Forestry and Fisheries;

-Australian Customs Service;

Specific Projects include:

- DAFF ICT Relocation Program which involved the strategic ICT and program planning to develop relocation and transition strategies.

- DEW ICT Refresh Program the strategic ICT and program planning to implement migrate from a Novell to a Microsoft-based ICT infrastructure

- Biosecurity Australia information management strategy and implementation program


Organisation Name UXC Limited Trading Name UXC Limited

Contact Mr Joe Coombs

Address 4a Whyalla Street

Suburb Fyshwick



Website www.uxc.com.au


ABN 31060674580

Company Background Opticon Australia is a boutique Information, Communications and Technology consultancy offering professional services in:

- Strategic ICT & IM Consulting, Planning & Governance;

- ICT Project & Portfolio Management Services; and

- ICT Project Services.

In addition to ICT strategic advice, Opticon specialises in:

- Information Management (including strategy, policy, procedures, taxonomies, KM, archiving);

- Enterprise Content Management (document, records, web content, imaging, workflow, e-permanence, email management);

- Electronic Service Delivery (covering all forms of e-Business & online services);

- Contact Centres (including telephony, call handling, customer management, transactional systems and computer aided dispatching)

Choosing a consulting partner is a critical choice but one where many firms appear to have appropriate capabilities. Opticon’s proposition to our clients is that we bring a superior client experience, based on:

- deep and broad experience in developing ICT strategic plans and frameworks for both public and private sector clients;

- ability to bring experience based on current practice, emerging best practice and contemporary academic research;

- excellent knowledge of the Federal Government sector;

- specialist consultants, deeply immersed in ICT strategy and associated activities; and

- proven, robust and efficient methodologies for delivering our strategic and project services to clients.

Company Accreditation (Optional) ISO9001:2000 certified Quality Management System


Strategic Planning Our strategic planning experience demonstrates our proven ability to prepare ICT strategic plans and supporting ICT investment business cases which are both pragmatic and achievable. Our recent experience in developing ICT strategic plans for organisations has allowed us to consult on and recommend solutions to many issues facing our clients, including achieving sustained business value, defining governance and architecture principles, delivering outcomes driven by corporate priorities, defining and delivering best practice information management strategies, achieving efficiencies in operations, defining the right models for sourcing, making decisions on the use of emerging technology and so on.

Our experience covers many leading Federal government departments but also brings exposure to ACT Government, Victorian Government and New South Wales government. This means our consulting service is based on diverse experience, which reduces the risk of a myopic perspective and allows both incremental and radical ideas to be properly assessed and combined. Without this breadth of experience, the strategic planning could become a process driven activity which would not provide the degree of innovation sought by our clients.

Selected Relevant Projects:

Australian Sports Commission - Development of ICT Strategic Plan

ASIC - ICT Strategic Advisory Services


Organisation Name Velrada Trading Name Velrada Capital Pty Ltd

Contact Mr Malcolm de Silva

Address Level 22, 140 St Georges Terrace

Suburb Perth



Website velrada.com


ABN 38136050701

Company Background Velrada is an Australian owned management consultancy with expertise in technical and service delivery. The firm has a strong national presence, as well as an Asian Pacific presence in Singapore. Velrada provides organisations a flexible and customised approach with subject matter experts who own the outcome. Velrada specialises in Government, Earth Resources and related sectors. Established in 2007 by a conglomeration of business executives and specialists from tier one consultancy, systems integration and enterprise systems firms such as: Cap Gemini, Andersen Consulting, Ernst and Young, Oracle and Microsoft, Velrada has grown 276% in FY11 and currently employs 65 experts in various disciplines. Velrada’s growth trajectory will require 250 employees in 2014 to meet client requirements. Velrada recently earned second place in the 2011 SmartCompany Smart50 Awards which recognises Australia’s smartest entrepreneurs and organisations that are changing the business landscape. Velrada’s core business services include enterprise solutions, information management, integrated and remote operations centres, and risk and governance including environmental impact. Velrada’s clients include Department of Indigenous Affairs, WA Department of Water, Office of Environmental Protection, Department for Communities, Woodside Energy, Rio Tinto and Santos to name a few.

Company Accreditation (Optional) Velrada places high importance on the quality of work complying with Quality Management System and Environmental Standards -- ISO 9001:2008 (Quality Management Certification) and ISO 14001:2007 (Environmental Management Certification). Completed audit and certification is scheduled for the first quarter of 2012. Velrada has a number of consultants accredited with ISO 31000:2009 Risk Management Certification. Velrada's consultants have certifications and experience in many methodologies, including Prince2, MSP, P3O, PMP, ITIL, Lean, Six Sigma and RUP. Currently, Velrada has Microsoft Silver certification for SharePoint Portals and Microsoft CRM with Gold Certification to be achieved by December 2011. Velrada is an Australian Computer Society (ACS) Professional Partner Program member; is a full member of the Australian Information Industry Association (AIIA); and has employees with membership in the Australian Institute of Company Directors (AICD).

Strategic Planning By working closely with organisations and gaining an understanding of their goals and objectives, Velrada develops effective strategic plans that articulate the overall purpose and desired results of an organisation, and how those results can be achieved. Department for Communities (DfC)


Development of an Information Management (IM) Strategy detailing key findings and recommendations discovered during analysis of the DfC IM environment. The IM strategic plan was incremental and pragmatic addressing both the high risks areas whilst providing some visible quick wins. The strategic plan worked within the budget and mapped current skills and capabilities and recommend areas of required improvement. Large Mining Company Development of a strategy to address key challenges associated with the loss, theft or compromise of sensitive information. A practical approach was undertaken that that met compliance requirements and improved information management systems, practices and controls while raising the awareness of information sensitivity in order to bring about changes to behaviours and processes.


Organisation Name Veronica Jurica Consulting Pty Ltd Trading Name Veronica Jurica Consulting

Contact Ms Veronica Jurica

Address 16 Blythe Close

Suburb Kaleen



Website


ABN 87149568794

Company Background Veronica Jurica Consulting was established in February 2011 as a strategic design consultancy to assist organisations and departments in developing their strategic direction, transform their business and deliver better services across government and the community. Veronica has had significant experience operating at senior levels in the public service, a strong understanding of the machinery of government and a Master of Public Administration. She has consistently delivered towards outcomes by understanding and balancing administrative design with government policy and has been involved in delivery complex commercial and public policy responses and solutions, often working across multiple stakeholders and the community to achieve results and increase public sector productivity. Veronica Jurica Consulting has worked with a number of government departments to shape and drive changes for ICT enterprise initiatives and reforms. The background and experience enables effective change through an excellent foundation of design methodology, understanding the government framework, risk management, change management and organisational behaviour. Veronica Jurica consulting provides strategic design facilitation, co-design and information design skills and techniques. Our approach understands the need for multi-disciplinary teams in the design process and has extensive experience in leading executive groups throughout the design, planning and delivery process.

Company Accreditation (Optional) Strategic Planning Veronica Jurica Consulting has worked with a number of Federal government Departments and Agencies to strategically plan ICT initiatives that support programs and new measures. Within the Tax Office, Veronica had exposure to the design of the Change Program and designing Future States - presenting these in a way which enhanced thinking and drove outcomes. Recently, Veronica worked with the Chief Information and Knowledge Officer on developing a high level IT Roadmap for the Department of Health and Ageing for a significant IT reform. This was achieved through Executive meetings and facilitated workshops. Currently Veronica is working through a consultancy on the National Disability Insurance Scheme. Our design methodology guides and helps shape policy choices to ensure that technology and policy support a good experience for people who have a disability. This involves two levels of design; the first is capturing an end-to-end scheme view, and the second involves the launch in selected sites. The IT components must support the scheme at launch with the ability to be scaled in future years. The Blueprint documents the end-to-end state of which IT – Data, Business and Client Information will support a good client


experience. The design process is driven from a client-centric view to ensure that the technology component supports the user and balances the administrative needs of the scheme. Various workshops with Government and State representatives are being conducted. Veronica has transformed complex processes and technical information into a communication products that are visual, simple to use


Organisation Name WDScott Asia Pty Ltd Trading Name WDScott Asia Pty Ltd

Contact Mr Gary Allan

Address Suite 1, Level 1,25 Bentham Street

Suburb Yarralumla



Website www.wdscott.com


ABN 19125833356

Company Background WDScott is an Australian-owned international professional services firm with a proven reputation of providing ICT services to government and corporate organisations. WDScott has developed a unique service culture known for integrity, attention to client needs, practical recommendations and the desire to work alongside clients across a range of services. In Australia, we are a boutique firm with a powerful workforce of 50 employees and contractors. We believe ‘less is more’, engaging small specialised teams to facilitate skills and knowledge transfer resulting in higher impact for our clients. At WDScott, people are our greatest asset, and our consultants are highly qualified and experienced professionals. They have wide industry and consulting experience enabling them to not only perform better but to work cohesively with clients. Our goal is to help clients improve processes and capabilities enabling them to reach their desired outcomes. The aim of WDScott is to assist clients to interrogate themselves using our analyses and continuously improve their business processes and supporting enablers, to help them reach their objectives. WDScott frames its projects within a ‘Why-What-How’ approach allowing us to better understand how a client’s business works and to help re-design relevant work practices using

Company Accreditation (Optional) WDScott is a member of the Defence Industry Security Program and most staff have AGSVA security accreditation. WDScott has a unique service culture known for integrity, attention to client needs, practical recommendations and working with clients across a range of services. The principles of ISO 9000 are important to our SME consultancy work and the principles are applied to out Lean/6 Sigma approach to Continuous Improvement (CI) to ensure that staff take responsibility for delivery of quality outcomes. Skill sets range across the alignment of business and technology, enabling us to undertake the management of portfolios, programs and projects, and developing business process model frameworks and integrating them into organisations’ work practices. Some staff have accreditation to the AICD and IE (Aust). Individual staff qualifications and accreditations include formal tertiary qualifications Doctorate in Philosophy (PhD), Masters’ Degrees in Business Administration (MBA), Science, Engineering, and Business. Bachelors' Degrees are typically Engineering, Business, Economics, Commerce, Law, Psychology, and Applied Science. Several staff have Program and Project Management accreditation and qualifications including Master Project Director (MPD), Registered Project Manager (RegPM), and accreditation with Project Management Body of Knowledge (PMBOK), and PRINCE2 project management methodology (at practitioner, consultant and trainer levels).


Strategic Planning WDScott frames its projects within a ‘Why-What-How’ approach and our scalable methodology has proven successful for Cochlear, Sydney Water, RACQI, and larger companies (AIG, Worley Parsons, NAB). Why – Strategic Design and Portfolio Management: The ‘Why’, allows us to establish the strategic intent and purpose of the organisation. This is essential, as aligning the business processes to overall company strategy is critical for success. What – Business Analysis and Planning: We apply our Specific Process Modelling and Management approach, to sustainably improve the performance of business processes. Our tailored processes and methods have been refined over a number of years to meet the needs of a diverse range of clients. How – Process Re-engineering and Implementation: We work alongside the client management, business and service providers in order to specify, design and assist in the delivery of the transformation to deliver planned results Our government experience includes working on relevant panels with ACMA, Austrade, ATO, CASA, Centrelink, CrimTrac, DEEWR, Defence, and the NSW Government. In the Defence Spectrum Office WDScott completed a five phased business process review project utilising the WDScott 14 dimension analysis framework. We provided a recommended implementation approach, high level road maps, next steps, developed the strategic plan and subsequent action plans. WDScott was engaged by Defence as part of the Human Resources Reform Program (HRRP). The Key outputs resulting from the engagement included a HR Department wide strategic framework and accountabilities including Risk Management Resourcing Engagement, Change Management, Training and Support Requirements.


Organisation Name Weiser Consulting (Weiser Australia Pty. Ltd.)

Trading Name Weiser Consulting

Contact Mrs Sonya Weiser

Address PO Box 6372

Suburb Halifax Street



Website www.weiserconsulting.com.au


ABN 84136475039

Company Background Weiser Consulting has the knowledge, expertise and experience to implement effective solutions for your business, delivering strategic IT and business planning advice that increases productivity, reduces cost and improves service quality. Our clients typically rely on their IT investment as an integral part of their business processes. The services we provide maximise value for our clients, though the combination of a high level of business knowledge and the ability to implement and support proven technical solutions. Whatever your size or industry, Weiser Consulting has the knowledge, expertise and experience to implement effective solutions for your business, delivering strategic IT and business planning that increases productivity, reduces cost and improves service quality. Weiser Consulting specialises in transforming the value already invested in business assets into solutions that meet new business demands, particularly in a time of economic uncertainty. We have the expertise to develop tailored IT and business solutions that can save you time and money. The Principal Strategic Consultant of Weiser Consulting is Sonya Weiser. Sonya has extensive IT industry experience and formal knowledge of corporate governance and business requirements analysis. This experience spans a diverse range of industries and organisations, including a number of South Australian government agencies.

Company Accreditation (Optional) Weiser Consulting has an outstanding level of experience in ICT strategic planning, project management, business case development and business process improvement. Our Principle Strategic Consultant, Sonya Weiser, has formal knowledge of corporate governance and business needs through completing a Master of Business Administration (MBA) at the University of Adelaide (2009). Our experience spans a diverse range of industries and organisations, including numerous South Australian government agencies. Weiser Consulting is a member of Women in Innovation and Technology (WIT), the Australian Information Industry Association (AIIA) and the Technology Industry Association (TIA).

Strategic Planning Weiser Consulting provide strategic business planning services, offering review of strategic direction, products, services and target customer markets, to help build value and reach growth potential. Strategic capability identification services are also offered, including analysing and modelling of organisations, process and information architectures, incorporating key Enterprise Architecture concepts. The Principal Strategic Consultant of Weiser Consulting, Sonya Weiser, has


provided strategic planning expertise within a number of organisations. Sonya reviewed the strategic plan and growth targets of The Tennyson Group in 2009, in light of the global financial crisis and resulting economic downturn in South Australia. The owner of The Tennyson Group used this information to formulate an exit strategy and successfully sold the business to Talent International in 2010. At Housing SA in 2008-2009, Sonya worked with staff of all areas of the organisation to determine strategic business capabilities and create enterprise architecture diagrams following the AGIMO methodology, including business model, stakeholder model, information model, program-service-process model and high level business process models. A strategic plan for system modernisation was developed, with a sustainable and sound approach to system change management.


Organisation Name Windsor Place Consulting Pty Ltd Trading Name

Contact Mr Simon Parker

Address 22 Derby Street

Suburb Collingwood



Website www.windsor-place.com.au


ABN 89093284247

Company Background Windsor Place Consulting ('WPC') is a is a specialist advisory practice that focuses on the business, strategic and regulatory implications of the converging telecommunications, media and information technology sectors. We have emerged as a valuable and trusted partner to leading government and blue chip corporate clients both in Australia and throughout the Asia Pacific region. Our team maintains a long term association with the sector and delivers new, fresh and globally competitive perspectives generated through landmark client engagements and executive roles within some of the industry’s leading stakeholders.

We understand that participation on the ICT Management Consultants Multi-Use List requires high levels of expertise and associated experience in major public sector ICT strategy, transformation and procurement projects. Within this context our advisory practice offers its clients a complimentary and inter-dependent set of legal, financial, strategic and regulatory skills with a central focus on ICT.

We are routinely involved in highly demanding work programmes and have a long standing track record in collaborating with multi-disciplinary teams on complex ICT strategy, evaluation and deployment tasks. Our overall approach to any proposed assignments will build on the practical capabilities and extensive experience of our consulting team derived through successful involvement in previous projects for a range of public sector agencies.

Company Accreditation (Optional) Strategic Planning WPC and its key consulting resources have extensive global experience in strategic planning including assisting large commercial and public sector organisations with demand and user needs analysis, assessing technology trends and the re-engineering of business processes.

In addition to general corporate experience in this area, one of our key consultants, Simon Parker, was specifically employed by the Information Development Authority ('IDA') of Singapore to manage the Government's globally recognised national ICT strategic planning agenda.

Successful strategic planning engagements have been built on advice that is consistent with the individual circumstances or the organisation as well as global industry best practice. WPC devises innovative, value-added solutions to a cross section of industry issues that aim to provide our clients with a clear competitive advantage. The firm has a underlying objective to develop strategies that


are inherently practical and feasible, including providing access to extensive 'on-the-ground' assistance in order to encourage skills and knowledge transfer.

Reference projects include:

i) Singapore's e-Government Master Plan for the IDA in 2004 involving project management, standards development and procurement of ICT systems and capabilities for the public sector.

ii) Appointed as strategic commercial advisers to the South Australian Government's Future ICT programme since 2005 involving assessment of procurement of new ICT options.


Organisation Name Wipro Australia Pty Ltd Trading Name Wipro

Contact Mr Patrick Bodegraven

Address Level 1, 18 National Cct

Suburb Barton



Website www.wipro.com


ABN 80121950463

Company Background Wipro Australia Pty Ltd is part of Wipro Ltd which is a global management consulting, technology services and outsourcing company. With more than 100,000 employee across the globe, the company generated revenues of $US 5.4 billion with 28% YoY growth for the fiscal year 2008-09. Wipro offers a wide range of consulting services with specialisations across most aspects of management and technology consulting, business service delivery and operation. In addition, Wipro provides ‘End to End’ solutions in systems integration and outsourcing means our consulting advice is pragmatic, outcomes focused, and mindful of implementation challenges. Our clients span a broad range of industries worldwide and include many of the Fortune Global 100 and Fortune Global 500 companies and Government agencies. Many of our top 100 clients have been clients for at least five years. Wipro Consulting Service has a vast pool of qualified resources in the following functional tracks - Business Consulting – 200, Architecture Consulting – 400, Portfolio consulting – 200 and Business Process Improvement – 400 consultants. Wipro Australia operate offices in Sydney, Melbourne and Adelaide with over 700 employees servicing our customers across all of our functional domains. Customers include the University of Canberra, Northern Territory Government, Telstra

Company Accreditation (Optional) CMMi Accreditation – Wipro is the first PCMM Level 5, SEI CMM Level 5 and CMMi Level 5 certified software & IT services company globally and the first outside USA to receive the IEEE Software Process Award. ISO & BS Standard Wipro started its Quality Journey in 1993 by adopting ISO 9000. Wipro was certified by BVQI and was recertified ISO 9001:1994. Wipro was certified for the ISO 9001 2000 certification. Wipro is the first software technology and services organization in India, to be certified for complying with the ISO 14001 standards for the Environmental Management System. Wipro was certified as compliant with the BS7799 standards in 2002. Wipro was awarded the BS 15000 in 2004. Wipro has adopted complete BS15000 framework processes and in addition project management which is extremely critical to manage projects for any size organisation. We are able to address IT Infrastructure management and service support needs for our clients while maintaining high standards of quality and cost effectiveness Six Sigma Wipro is the world’s first IT Company to adopt Six Sigmainternally. Six sigma methodologies in practice include Six Steps to Six Sigma (SSSS), for transactional quality, cross functional process mapping, DMADV, and DMAIC, in software development.


Strategic Planning Wipro offers ICT Strategic Planning services for government and corporate organisations. We collaborate with our customers in drawing up strategic directions for the IT function. The major activities which are undertaken during the strategic planning phase includes - Understanding business strategies, functional strategies, business processes and assessment of automation levels, infrastructure portfolio, governance structure, formulation of IT vision & strategy and IT roadmap. Wipro’s strategic consulting experience includes – Formulation of IT Strategy which includes aligning of IT investments and priorities with Government / corporate strategies, Organizational planning and Product strategy, Business Value & ROI Analysis, etc. We undertake identification, analysis and alignment of product design to recommend IT strategies to meet customer or channel requirements, market mapping, etc. Wipro’s customers derive the following benefits: Better IT investment strategy, Infrastructure and cost optimization, improved productivity and efficiency, common IT standards thus ensuring interoperability, etc. Case Study 1 WIPRO worked with the Planning Commission, Government of India and Ministry of IT, Government of India for the formulation of a detailed strategy for the introduction of a Unique National ID for the residents of India. We recommended the use of a federated database of national databases for generation of UIDs for the more than 1 billion residents. Case Study 2 WIPRO has worked with a multi company conglomerate in the Middle East to draw up a strategic plan and roadmap for IT for the overall group and individual group companies. The client was able to have a comprehensive plan for the IT portfolio.


Organisation Name Yael Bright Consulting PTY LTD Trading Name Bright Consulting

Contact Mr Aviel Vaknin

Address P.O Box 460 Civic Square

Suburb Civic



Website www.brightc.com.au


ABN 85156575647

Company Background Bright Consulting is a delivery-focused company providing management services, Business Analysis and advisory services. We specialise in increasing project management capability as well as delivering highly complicated projects successfully. Bright consultants are contracted to our customers at extremely competitive rates; we believe that a successful delivery can be achieved by providing expert advice at reasonable prices. Bright Consulting targets the best consultants in the market; those with vast experience and knowledge who are passionate about what they do. Our rigorous recruitment process highlights a selected few who are invited to be part of Bright experience. We support our consultants during their engagements and regularly monitor and tracked their progress. This service ensures higher successful rate of delivery as well as continuity. We see this service as demonstration of our values and commitments to the success of our clients; we therefore provide this service at no additional cost.

Company Accreditation (Optional) Bright Consulting targets highly experienced consultants as our permanent staff. Our employees are certified in most of the industry recognised Methodologies : Prince2, PMBOK, MSP, as well as Project lifecycles : waterfall and Agile. We ensure our consultants maintain their high level of accreditation , as well as exposing them to the latest developments in Program and Project Management through training and technical workshops. Our internal Project Management Office ensures that we provide our customers with a superior service. Our practice lead is accredited CMMI (Capability Maturity Model - Integration) who continuously develop and enhance our Project Management capability and support our consultants throughout their assignment. Bright Consultants are a proud member of the ACS, PMI, AIPM and AIM.

Strategic Planning Bright’s consultants have worked with a range of agencies in Canberra and have built a reputation as a trusted source of expertise in information technology. We have experience in the planning and implementation of information technology solutions and providing project/program/portfolio management, governance and strategy expertise to clients across numerous industries at the enterprise level. We provide a holistic, high level perspective on how information technology should be used to achieve and support your organisation’s overall business strategy and objectives. Our project management experience includes software development, system integration, infrastructure projects, data conversion and migration projects, system replacement projects and ERP implementation projects. To ensure successful implementation of your project, our


management consultants take proactive approach to mitigate risks, adhere to set budgets and deadlines and effectively manage stakeholder relationships. Some sample engagements for our consultants include: - Development of a strategic plan and business case for ComSuper for their IT Infrastructure. This involved analysis of key stakeholder and future business requirements and the documenting of current and “to-be” environments with the plan outlining investment required to achieve industry best practice levels, while supporting their business requirements - Analysis and development of an IT Investment Report for Department of Health and Ageing. This report documented the current and planned investment for all IT projects for the next 5 financial years, providing for the first time a complete picture of work on hand, current spend and required future spend for all essential and non-essential projects.


Organisation Name Zen Ex Machina Pty Ltd Trading Name Zen Ex Machina

Contact Ms Mia Horrigan

Address Unit 7/43 Sandgate Road

Suburb Albion

State Qld Postcode 4000


Website zenexmachina.com


ABN 93153194220

Company Background Zen Ex Machina was founded in 2011 in response to the needs of Australian businesses and government for elegant solutions to modern, complex digital problems. We are outcomes focused, working closely with our clients and their stakeholders to create a shared understanding of the value required of products and services in the government and private sectors in a way that is adaptable to the changing needs and priorities of the modern business environments. Our consultants have over 10 years experience working extensively across Federal Government agencies including Department of Health and Ageing, Department of Defence, Department for Human Services and Department of Employment, Education and Workplace Relations. We believe that the good inherent in 'the machine' of this digital age is most effectively and efficiently delivered through ensuring that the strategies we create, the solutions we develop, and the tactics we employ are: •In harmony with end-users' needs. •Useful, usable and fit-for-purpose. •Balanced across all channels of customer engagement, whether digital or traditional. •Value-driven. •Created collaboratively with our clients. A key element in our approach is the provision of sound project management capability to ensure timely, cost effective delivery of a quality and valued aligned outcomes.

Company Accreditation (Optional) Our Zen Ex Machina Business Strategy and Project Management Consultants have Prince2 certification and Scrum master Certification (Agile Alliance). Our Technology consultants are certified Adobe Instructors and certified technical trainers.

Strategic Planning Zen Ex Machina has consultants with a minimum of 10 years experience advising managers and senior executives in the development of policy and the strategic planning for implementation of their internal projects, public programs, and inter-agency strategic reforms. We achieve strategic planning objectives for our clients through leveraging frameworks that reinforce the benefits and outcomes of program vision and their traceability through to execution and delivery. Case Study 1: DHS PCEHR - Zen Ex Machina consultants provided strategic planning advice and support for DHS and across the Federal Government Agencies (DOHA), NEHTA, and Implementation Partners, through creating streamlined project execution frameworks for the PCEHR’s ICT infrastructure planning and implementation. Our strategic planning involved reviewing the DHS ICT architectural capability in order to contribute to the PCEHR program, and providing key documentation to underpin senior executive, intra-partner, strategic decision-making processes. Case Study 2: DOHA Pharmbiz - Zen Ex Machina consultants provided strategic planning for


DOHA for the re-design of the ICT system that supported the PBS process. We improved the clarity of the project’s architectural vision through the use of business process modeling based on ISO 13407 (now ISO 9241-210:2010) to document the key processes and requirements for the ICT system to meet the business strategic objectives. The outcome of our contribution was an increase in efficiency of the medicines application process through improving decision-support, introducing new levels of automation and enhancing the levels of transparency and accountability of PBS governance.

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Management Consultants Multi Use List Suppliers of ... · PDF fileThis list of suppliers was pre-qualified for the ICT Management Consultants multi-use list ... Management Resourcing)