Malini Mohan Kumar Hitachi Consulting, India...Malini Mohan Kumar Hitachi Consulting, India Reiterating topic? Team work? Why? TEAM WORK WITHIN TEST TEAM The “Top Ten” Skills shortages

TEAM WORK WITHIN TEST TEAM

Malini Mohan Kumar Hitachi Consulting, India

Reiterating topic? Team work?

Why?

TEAM WORK WITHIN TEST TEAM

The “Top Ten” Skills shortages among

graduates

% of

employers

surveyed

1 Commercial Awareness 67%

2 Communication Skills 64%

3 Leadership 33%

4 Ability to work in a team 33%

5 Problem solving 32%

6 Conceptual ability 21%

7 Subject Knowledge & competence 19%

8 Foreign languages 19%

9 Numeracy 19%

10 Good general education 15%

Source: Association of Graduate Recruiters “Skills for

Graduates in the 21st Century” www.agr.org.uk

Copyright 2011 EuroSTAR Conferences. All rights reserved 4

http://www.kent.ac.uk/careers/sk/commercialawareness.htm

http://www.kent.ac.uk/careers/sk/communicating.htm

http://www.kent.ac.uk/careers/sk/leadership.htm

http://www.kent.ac.uk/careers/sk/teamwork.htm

http://www.kent.ac.uk/careers/sk/decisionmaking.htm

http://www.kent.ac.uk/careers/degreein.htm



http://www.kent.ac.uk/careers/sk/LanguageSkills.htm

http://www.kent.ac.uk/careers/tests/mathstest.htm



http://www.agr.org.uk/

Why do some software test teams succeed

while others fail?


Is it The nature of specific tasks the team is assigned

The difference between success and failure

the key to success simply a matter of assembling a collection of "superstars" and then getting out of their way?

Conversely, maybe success depends completely on effective team leadership. What's the answer here?


The short answer is that there is No simple solution. Any team has to balance its autonomy with the need to respond to external governing forces and inter-team responsibilities. Hiring stellar performers can obviously help in building a team, but it's not a guarantee of success.


IT companies need to bring testing upfront in delivery life-cycle to provide rapid feedback, build automated tests to allow rapid changes and involve all the stakeholders early to build the right value tests.


To do these they need to invest in

Multi-skilled testing professionals trained in

cutting edge test methodologies.

Testers alone can’t bring efficiency in testing. For that there needs to be an

increase in collaboration between : testers and Business experts, testers and developers and testers and end users.


What is a Group

Copyright 2011 EuroSTAR Conferences. All rights reserved

Team is a number of persons associated together in work or activity as a group Group - one or more people interact with each other Team Vs Group – T = closely impacting each other space. G = closely interacting with each other.


Today World Key Word is Collaboration and that's a Key for delivering values – Why do I say that?


Organizations which encourage use of agile methods, new tools and techniques, cloud virtualization which allow collaboration to happen are more likely to deal with changes efficiently.

UAT Testing

Test Environment

Test Execution and Reporting

Test Planning

Collaboration Testing Principles and approach for developers and Testers


Short Clippings

This is Joe. She works on project. She is a QA


Joe sits in the corner….

….. Testing


While others doesn’t bother what Joe is doing….

Huddle……

This is not sounding like team work


I Found a bug!

Joe found a bug and tries to tell developers


But the project manager tells joe to not to discuss with her team or developers and not to waste their time



Joe’s team members finishes their test case preparation and show it to Developers and BA but not to Joe

Joe feels bad..



My target of finding 20

bugs for this week got over

I couldn’t meet the target..oh my status..am

worried



Joes writes automation test scripts, she wants to pair with her team and developers

Instead the other team members, BA and developers….



I am the one who find the bug

No its me who found it first


TL Doesn’t seems to be bothered about the team activities


They don’t think its very important…

Joe feels bad..



Well done team! I have delivered the product and I am going on vacation


I asked for a race horse you delivered me a cow

Duhhhhh! But still its an

animal with four legs


Quality of the software suffers from lack of so many things like, Trust, responsibility, accountability, communication

If only things could be better….


I am very happy with what you

have delivered to me

Team lets celebrate our success! Party time

guys..lets party!

How this could have happen to them? Copyright 2011 EuroSTAR Conferences. All rights reserved 28

Blue print of Best Test Team

Pair testing

Project Manager appreciates the tester

Test team work closely with each other

Team members are synch

Communicates freely


Why Team

Technology is complex Interdisciplinary knowledge required Advantage in diversity

One vision many hands

Shared responsibility Timing is essential


Cooperation, Coordination and Communication

Conception of Team

• People working for the same organization to make the organization profitable


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Common Need for Team

• Team – Partnership (Includes both business and personal partnership such as marriage)

(E2)Q + p + P = TW E = Efficiency

E= Effectiveness Q= Quality

p=Process P=Productivity

TW= Team Work

This is my equation to build Team Work – What is yours?


Collaborative Team Work

Have Trust and confidence in team members

Let go the Ego

Not compete with each other

Be committed to the common goal

Communicate openly and directly

Resolve conflict mutually and openly

Empathize and understand

Respect and support individual differences

Responsibility and accountability

(E2)Q + p + P = TW Effective & Efficiency * Quality

Develop better World for Developers and Testers

What Makes an effective team?

What Makes an ineffective team?


Define, Designate and Development

(E2)Q + p + P = TW Process = Define, Designate & Develop team

Define - WHO, WHAT & HOW

Designate : Who will do what - Responsibilities

Development : Forming, Storming, Norming, Performing, Adjourning

Tucks Man Model

Getting the best out of key project resources


TuckMan’s Team Model

Forming : “Nice to Meet you, not sure why we’re here, it looks like a lot of work!”

Storming: “Do I HAVE to work with this team???”

Norming: “Maybe we will be able to pull this all together, if we stop fighting and listen to each other….”

Performing: “We’ve got a great plan, and everyone is pulling together….”

Adjourning: Goal accomplished, Project Over

Team Building Model


Team Work Results

Trust (Emotional intelligence)

Accountability Communication

(E2)Q + p + P = TW

Productivity = Trust + Accountability + Communication+ People (Relationship)

Relationship


Advantage of (E2)Q + p + P = TW Highly focused on delivering necessary results.

Clear up confusion on rapidly changing challenges and complex issues. Minimize conflicts in the team. Helps to think alternative ways to find more anomalies Help tester to focus on what is important rather what is irrelevant. Improve the overall team productivity and meet the budget Make better decisions and Overall accountability increases. Prepared to adopt change Communicate clear and concise. See all sides of a situation to avoid being blindsided. Increased productivity and better quality of deliverables


According to me Successful Team Criteria

Beneficial Team Behaviors through team building

Clarity in Team Goals (Leaders/Managers responsibility)

An Overall Project Framework (Team’s responsibility)

Clearly Defined Roles

Clear Communication

Well-Defined Decision Procedures

Established Ground Rules

Awareness of the group Process


Collaboration / Team Work (E2)Q + p + P = TW

Define clear Goal and logical objective for each team member

Develop thought leadership and encourage innovative ideas to make things happen

Develop soft skills Creativity, flexibility, communication, lateral and critical thinking

Diversity

Lesson Learnt from set backs

Constructive feedback at right time

Final Word

Build relationship


Final Word

Energy

Expertise (IQ)

Emotional Intelligence (EQ)

Daniel Goleman – Emotional Intelligence Successful Organization in EQ not in IQ


Summary Teams are natural problem solving devices

Teams are collections of the organizations best assets

Each team member has a unique talent by combing individuals in team and all these talents are joined together to work toward a common goal


Happy Thanks giving and

Merry Christmas

Wishing you all a very advance Happy New year 2012


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Malini Mohan Kumar Hitachi Consulting, India...Malini Mohan Kumar Hitachi Consulting, India Reiterating topic? Team work? Why? TEAM WORK WITHIN TEST TEAM The “Top Ten” Skills shortages