Making Conversations Visible

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  • Making Conversations Visible: The Rocky Road from Dream to Reality

    1

    Imperial College London, 2 Sept. 2010

    http://creativecommons.org/licenses/by-nc/2.0/uk

    Simon Buckingham Shum

    Knowledge Media Institute Open University UK http://people.kmi.open.ac.uk/sbs

  • My Space

    2

    Learning

    Sensemaking

    Collective Intelligence

    Wicked Problems

    Computer-Supported

    dialogue

    deliberation

    argumentation http://m

    edia

    .pho

    tobu

    cket

    .com

    /imag

    e/yi

    nyan

    g/pe

    nelo

    peca

    ssan

    dre/

    Tao_

    YinY

    angE

    arth

    2.jp

    g

    participatory inquiry

  • 3

    the journey

  • Domain

    Discourse

    Human-Centred Computing for Sensemaking (including Design Rationale, and arguably, many RE tools?)

  • Domain

    Services Interoperability

    Discourse

    Interaction Design

    Human-Centred Computing for Sensemaking (including Design Rationale, and arguably, many RE tools?)

  • Learning Curve

    Mastery

    Domain

    Services Interoperability

    Discourse

    Interaction Design

    Human-Centred Computing for Sensemaking (including Design Rationale, and arguably, many RE tools?)

  • 7

    Compendium has played a number of roles in the design of socio-technical systems

    Storyboarding

    Requirements Construction

    Design Reviews

    Data Analysis

    Specification

    Decision/Design Rationale

    Presentations

    Knowledge Management

    Documentation

    Meeting Replay Domain

    Modelling

  • Learning Curve

    Mastery

    Human-Centred Computing for Sensemaking

    Services Interoperability

    Interaction Design

    Domain

    Discourse

  • 9

    Horst Rittels IBIS (1972): Issue-Based Information System

  • 10

    MacLean et als (1987) Design Space Analysis using QOC: Questions/Options/Criteria

  • Libraries of IBIS templates with critical questions to probe different kinds of arguments

    11

  • Libraries of IBIS templates with critical questions to probe different kinds of arguments

    12

  • Learning Curve

    Mastery

    Human-Centred Computing for Sensemaking

    Services Interoperability

    Interaction Design

    Domain

    Discourse

  • 14

    http://compendium.open.ac.uk/institute

    Compendium its like Excel, but for knowledge

    Originally motivated by the requirement at NYNEX

    Science & Technology, for a tool capable of integrating

    formal organisational/system modelling with qualitative,

    narrative accounts from workplace ethnographers

  • 15

    Compendium software tool

  • 16

    Compendium Java application (from ~1998): visual hypermedia for managing the connections between ideas flexibly

    Buckingham Shum, S., Selvin, A., Sierhuis, M., Conklin, J., Haley, C. and Nuseibeh, B. (2006). Hypermedia Support for Argumentation-Based Rationale: 15 Years on from gIBIS and QOC. In: Rationale Management in Software Engineering (Eds.) A.H. Dutoit, R. McCall, I. Mistrik, and B. Paech. Springer-Verlag: Berlin. http://oro.open.ac.uk/3032

  • 17

    gIBIS: graphical IBIS (MCC research prototype, 1989, running in GERM)

  • 18

    CM/1, renamed QuestMap (Corporate Memory Systems 1992, spinoff from MCCs gIBIS)

  • Issue/Argument Mapping comes of age (Rob Bracewell, U. Cambridge: DRed: Decision Rationale editor )

  • Issue/Argument Mapping comes of age

    20

    Online Deliberation: Emerging Tools Workshop Online Deliberation 2010, Leeds UK (30 June 2 July)

    www.olnet.org/odet2010

  • Issue/Argument Mapping comes of age (David Price, Debategraph.org)

    21

  • Issue/Argument Mapping comes of age (David Price, Debategraph.org)

    22

  • Issue/Argument Mapping comes of age (Tim van Gelder, AusThinkConsulting.com)

    23

  • bCsive Online

    Issue/Argument Mapping comes of age (Tim van Gelder, AusThinkConsulting.com)

  • ShowCase

    Issue/Argument Mapping comes of age (Tim van Gelder, AusThinkConsulting.com)

    Word document with macros

    Turns Word into an argument mapping application

  • ShowCase

    Issue/Argument Mapping comes of age (Tim van Gelder, AusThinkConsulting.com)

  • Using Compendium to map and automatically index

    replayable video conferences

    CoAKTinG Project: www.aktors.org/coakting

    Memetic Project: www.memetic-vre.net

    e-Dance project: kmi.open.ac.uk/projects/e-dance

  • 28

    Collaborative sensemaking in e-Science: Meeting Replay tool for Earth scientists, synchronising video of Mars crews discussion as they annotate their mission plans

    Copyright, 2004, RIACS/NASA Ames, Open University, Southampton University Not to be used without permission

    NASA MR Clip: 00:50

  • 29

    Memetic Meeting Replay The CoAKTinG projects results are now mainstreamed in the Access Grid by the JISC Memetic VRE project

  • 30

    Annotation of video inside Compendium The JISC Memetic VRE project led to the e-Dance Project (EPSRC/AHRC/JISC) http://projects.kmi.open.ac.uk/e-dance

    http://podcast.open.ac.uk/oulearn/computing-and-ict/podcast-e-dance

  • Integrating Compendium with web services (Emergency response coordination scenario)

    31 Potter, S. et al. (2007) The Application of Advanced Knowledge Technologies for Emergency Response. Proceedings 4th International Information Systems for Crisis Response and Management (ISCRAM 07) Conference, Delft, The Netherlands. http://eprints.aktors.org/602

  • Integrating Compendium with web services (Emergency response coordination scenario)

    32 Potter, S. et al. (2007) The Application of Advanced Knowledge Technologies for Emergency Response. Proceedings 4th International Information Systems for Crisis Response and Management (ISCRAM 07) Conference, Delft, The Netherlands. http://eprints.aktors.org/602

  • 33

    http://cohere.open.ac.uk

    web annotation for sensemaking

    (A winner in the Mozilla/MacArthur Foundation Jetpack for Learning Design Challenge)

  • Web 2.0 IBIS++ structured deliberation

    34

  • annotating documents with Firefox plugin

    35 De Liddo, A. and Buckingham Shum, S. (2010). Cohere: A prototype for contested collective intelligence. In: ACM Computer Supported Cooperative Work (CSCW 2010) - Workshop: Collective Intelligence In Organizations, February 6-10, 2010, Savannah, Georgia, USA. http://oro.open.ac.uk/19554

  • 36

  • seeing the connections people make as they annotate the web using Cohere

    De Liddo, A. and Buckingham Shum, S. (2010). Cohere: A prototype for contested collective intelligence. In: ACM Computer Supported Cooperative Work (CSCW 2010) - Workshop: Collective Intelligence In Organizations, February 6-10, 2010, Savannah, Georgia, USA. http://oro.open.ac.uk/19554

    Visualizing all the connections that a set of analysts have made between web resources

    but this may also be confusing

  • Visualizing multiple learners interpretations of

    global warming sources

    Connections have been filtered by a set of

    semantic relationships grouped as Consistency

    semantic filter of argument map

    De Liddo, A. and Buckingham Shum, S. (2010). Cohere: A prototype for contested collective intelligence. In: ACM Computer Supported Cooperative Work (CSCW 2010) - Workshop: Collective Intelligence In Organizations, February 6-10, 2010, Savannah, Georgia, USA. http://oro.open.ac.uk/19554

  • Semantic Google Scholar: Query: What is the lineage of this idea?

    39

    Buckingham Shum, S.J., Uren, V., Li, G., Sereno, B. and Mancini, C. (2007).Modelling Naturalistic Argumentation in Research Literatures: Representation and Interaction Design Issues. International Journal of Intelligent Systems, (Special Issue on Computational Models of Natural Argument, Eds: C. Reed and F. Grasso, 22, (1), pp.17-47. http://oro.open.ac.uk/6463

  • geospatial mashup of ideas

    Nodes in the semantic network containing

    geolocation data can be visualized in Google Maps

  • timeline viz. mashup of ideas

    Nodes in the semantic network containing temporal data can be visualized in MIT

    Similes timeline

  • Human-Centred Computing for Sensemaking

    Services Interoperability

    Interaction Design

    Domain

    Discourse

    Learning Curve

    Mastery

  • 43 Selvin, A., Buckingham Shum, S.J. & Aakhus, M. (2010). The Practice Level in Participatory Design Rationale: Studying Practitioner Moves and Choices.

    Human Technology: An Interdisciplinary Journal of Humans in ICT Environments (Special Issue on Creativity and Rationale, Ed. Jack Carroll), May 2010. http://oro.open.ac.uk/20948

    Knowledge Art (Al Selvin) How can we add immediate value to team meeting with Design Rationale representations? Extract from a generic framework:

  • 44 Selvin, A., Buckingham Shum, S.J. & Aakhus, M. (2010). The Practice Level in Participatory Design Rationale: Studying Practitioner Moves and Choices.

    Human Technology: An Interdisciplinary Journal of Humans in ICT Environments (Special Issue on Creativity and Rationale, Ed. Jack Carroll), May 2010. http