TEPR

May 20, 2008

Multnomah Falls Near Portland, Or

Objectives

Understand the primary focus of

training

Identify what makes training

effective

Learn ways to increase learning

when working with Individuals or

groups

Learning

How would you define it?

Lecture, Homework, Class, Teacher,

Tests?

Learning Terms to Know

Lecture-

Name, explain, describe, talk about

Active Learning-

Doing, actively engaged in learning

activities

The Disconnect

http://www.youtube.com/watch?v

=xFAWR6hzZek

The Disconnect

End –user

Anxious

Upset

Did not know the basic words,

meanings

The support person was trying to help

End user understood the words being

said but had a different meaning

Is it as simple as following directions?

Example of Directions from expert to novice learner

Novice Learner Questions Following

Directions from Expert

There are no icons on my monitor, how do I find

the one I need

I don’t have a sign on or password, how do I sign on?

Where do I go to select a patient?

How do I know which patient to select?

What do you mean by double click?

Where do I find the flow sheet?

Can I edit anything I have entered?

How do I save my documentation?

How do I log out?

Isn’t as Simple as Following Directions?

Person with lots of experience (nurses or computer trainer) & lots of knowledge on

subject matter

Gave directions

Isn’t as Simple as Following Directions?

Learner (Novice)

Not knowledgeable of terms used

Not all steps covered

Training Disconnect

Is it anyone’s fault? No

Both the learner and the trainer are taking active part

Reason for Disconnect

Novice is drowning in all the content.

Everything seems important

Not understand all the terminology used

Reason for Disconnect

Trainer and learner look at things differently

Trainers are usually experts on the subject matter

○ They don’t’ even think about all the steps anymore. Do them without thinking.

Because of that it is hard for them to remember to include all the steps needed for the learner

Reason for Disconnect

Though we do learn by hearing and seeing

Visual learning has more lasting impact○ 80 % of learning comes through eyes. *

Demonstrations have been shown to increase learning potential Telling Ain’t Training, Stolovitch, H, Keeps, E

Quiz

Training Experts & novice learners

treat the same content information

(similarly, differently)

Connecting the Terms

How did you as a trainer acquire

your skills?

By doing activities related to what

was needed on the job.

Connecting the Terms

What is the most common form of

training session chosen by

experienced trainers?

Lecture

Connecting the Terms

What do we expect “trainees” to do

after a training session?

To do what they were trained

(lectured) on

Quiz

1. A trainer with lots of experience usually will set up training in a(n) (lecture, activities) format to transmit the information to the attendees.

Lecture

Quiz

1. The attendee or learner is then expected to go back to the job and (tell someone what they learned, do what they learned).

2. Do what they learned

Non-Lecture Type Training

Effectiveness

E-learning for Nursing Managers

Shown to be 250% more effective for

learner retention

Self paced

Targeted at specific topics

Flexible scheduling

www.nursingmanagment.com

Other Factors That Affect Learning

A persons overall general ability to do

something

Any prior skills or knowledge they

have

What their primary motivation is for

success

A person’s Ability

Can’t alter their ability

Can assist it though by

○ Adjusting time for learning

provide more practice time if needed

Organize material in smaller chunks

Can Add to Their Training Session Prior

Knowledge

Develop session materials that can be provided to learner ahead of time.

Helps prepare learner for material covered

Provides time for review before training

Create pre-learning session materials

Design and use other types of training sessions

Can be before or after actual training sessions

Provides time for individual focus if needed

The Learner’s Motivation

Why is it important for them to take

the training session?

Positive learning environment

supports their confidence in learning

Individual Trainee Feedback

How well they are doing

Be specific

Timely

Help them know when they have

got it or missed it.

Effective Training

Will Focus on the Learner

And learners needs

-How to best provide information in a

format that increases learning

-How to include learning activities

that support learning.

Building Structure in Training Content

Learners are continually trying to

make connections with new

information

Organized bits of information help

them succeed in learning the

materials

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Paper & Pen

Write down the order you saw

Let’s look at it again

How many did you remember?

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Once More With a Different Twist

%%%%%?????*****&&&&&+++++

Paper & Pen

Write down the order you saw

How Did You Do This Time?

%%%%%?????*****&&&&&+++++

%%%%%?????*****&&&&&+++++

%&%?+**&?+&+&%&?*+*%? *%+?

Encouraging Learning with Active

Involvement

Increased training activities should increase the learning retention.

Activities could include:

○ Computer skills practices immediately following a demonstration on the desired skill

○ Filling out forms or diagrams

○ Many others, important thing to remember is to make it an active involvement

Exercise: Experiment

How did you do?

Training in Action:

Successful Perioperative Nurse Training

Each nurse had individual sign on

Each nurse had own computer work

area in the training room

Short demonstration of each

specific training topic

Each demonstration followed by

active time of individual practice

Training in Action:

Successful Perioperative Nurse Training

Another way to increase the success of

nurses following a “training session”

Weekly assignments with minimum # of

patients for practice documentation

○ Needs managerial support

Shown to be successful in increasing

nurses retention of the clinical

documentation skills as well as adoption

of clinical documentation

Learning has it’s Rewards

Personal Sense of Accomplishment

Or Others

Raise

Accolades

In some Training Environments Chocolate is A

Reward as well

Successful Training /Learning

Will focus on what the learner needs to know and how they learn best

Effective learning includes demonstrations and learning activities.

Putting material in organized structure helps increase learning.

Discussed how to reward the learner with feedback or “chocolate”

So, how do You Measure Your Training

Success?

The more successful

your learners are

The more successful Your

training has been!

Success is not final,

failure is not fatal.

It is the courage to continue

that counts.

Winston Churchill

References

Telling ain’t training, Stolovich, H., Keep,

E. , 2004

E-learning answers, Shellner, P. IT

solutions, 9, 2007.

www.nursingmanagment.com