Making and receiving external calls in Skype for

Business

SKYPE FOR BUSINESS QUICK START GUIDE WINDOWS USERS 1

Making and receiving external calls If you have been enabled for Enterprise Voice in Skype for Business you will now have the Skype functionality to make and receive external calls. This guide covers: • how to make external calls • how to receive external calls

How to make an external call

This section covers two different ways of dialling an external number, such as mobile, landline or international number

1. In your Skype window, click on Find someone or

dial a number

2. Type in the number using your keyboard and press enter

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1. In your Skype window, select the Phone tab

Type in the number Use the dial pad

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2. Use the dial pad to tap in the number and Call

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The following dialog box will

appear showing the call is being

connected

Once the caller answers the call, the calling dialog

will change to show the call

duration

Select Show Participants to

view the numbers of those in the call

Add more people using Invite more people; find them

in Skype or dial external numbers

Press Hold to place the call on

hold and then Resume Call to return to the

caller

The network symbol will go red

if there are any network problems

that may affect the call quality

Adjust the call volume

Mute and unmute

End the call

Making a call dialog box

How to accept an external call

Accepting an external call from a mobile or landline is very like accepting a Skype internal call

1. When you receive an external call the dialog box will appear on the bottom left-hand side of your screen

2. When you hover on the blue area Accept will appear to take the call

3. If you cannot take the call, select

Options

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4. You will have the option of either

sending the call to voicemail; calls

automatically go to voicemail after 20

seconds of ringing

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5. Or you can change your status to

Do not Disturb; further calls and

messages will not disturb you but you

will receive notifications informing

you what you have missed

6. You can also choose Ignore; calls

automatically go to voicemail after 20

seconds of ringing

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