LJH Summit 2015 Brochure

Summit15MELBOURNE /16-18 May 2015

Your LJ Hooker Network Annual Conference Saturday 16 – Monday 18 May 2015 Crown Conference Centre, Melbourne

Book your Summit ticket today online @ etouches.com/ljhsummit15

LJ Hooker Summit 15

Contents Welcome .................................................................................................................... 1

How Summit is organised in 2015 .......................................................................... 2

Business Session + Guest Keynote SpeakersColin James ...................................................................................................... 3Brad Smith ....................................................................................................... 3Peter Gilchrist .................................................................................................... 4Nam Baldwin ..................................................................................................... 4Kye Wheatley ................................................................................................... 5Leigh Brown ..................................................................................................... 5

LJ Hooker Network Presenters ........................................................................... 6–7

Social Events Fire & Ice Welcome Party .................................................................................. 8Gala Dinner: Shanghai Nights .......................................................................... 9Captains Club Event ....................................................................................... 10

Special Events, Offers and CompetitionsAuction Mania ................................................................................................ 11 Liveability Specialist Lunch ............................................................................. 12FIRE Annual Event: Cocktails & Conversation .............................................. 13 Agent Video Profile Offer ................................................................................ 14Audi Summer Sprint ....................................................................................... 15

Accommodation ............................................................................................... 16–17

Ticket Packages ............................................................................................... 18–19

Event ProgramsIdeas Exchange Melbourne ........................................................................... 20Day 1: Saturday 16 May ................................................................................. 21Day 2: Sunday 17 May ................................................................................... 22Day 3: Monday 18 May

Sales and Leadership ........................................................................... 23Property Investment Management ....................................................... 24 Chapter Meetings (Commercial/Home Loans/International) ............... 25


Your LJ Hooker Network Annual Conference Saturday 16 – Monday 18 May 2015

Crown Conference Centre, Melbourne

LJ Hooker Summit 2015 welcome

LJ Hooker Summit 2015 Welcome from CEO Grant Harrod

To all our LJ Hooker family members,

It’s that time of year where we all come together to learn and experience the great plans and ideas we have for our brand.

I would like to personally invite you to join me and the team to attend our 2015 Summit to be held at the Crown Conference Centre (part of Crown Entertainment Complex) in Melbourne on 16-18 May 2015.

Last year we spoke about ‘Moving towards Mastery’ in pursuit of our vision ‘nobody does it better’. Winning in our industry demands a lot, but most importantly it demands every one of us creating positive and memorable experiences for all customers. So this year our theme will be ‘Innovate, Collaborate, Grow’, which will see us lead change in the way real estate is transacted in our marketplace.

It’s time we become the brand that creates the most amazing customer experiences, the brand that everyone trusts to help them buy, sell, rent and fund their greatest life asset! So ‘nobody truly does it better than LJ Hooker’!

Please come join myself and your colleagues to learn and understand how we can all make LJ Hooker the best brand in our market.

It’s time to step things up!

Regards,Grant

*Sample image only

Summit 2015 Event AppAvailable on Friday 17 April 2015 Get connected with colleagues and start your Summit experience early. Don’t forget to create your own profile, agenda and fun!

eventmobi.com/ljh15

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“A major strategic announcement on the future direction of LJ Hooker will be made at Summit that you can’t afford to miss.”

How Summit is organised in 2015...Ideas Exchange –Tuesday 12 May (Sydney) or Friday 15 May (pre-Summit) The LJ Hooker run open-industry one day sales and leadership conference Ideas Exchange is running at the Crown Conference Centre the day before Summit starts. You can extend your Summit experience (Full Delegate Package) and hear from 17 real estate top achievers from Australia, New Zealand, US and UK plus Australian cricketing great, Glenn McGrath. You can choose to attend either the Sydney or Melbourne Ideas Exchange event.

Day One – Saturday 16 May Most delegates arrive in Melbourne. You can head along to the heats of the Auction Mania Icon competition (2pm–4.30pm). Admirals, Franchise Owners Council and Captains will be attending meetings and events.

Day Two – Sunday 17 May Spend Day Two of Summit with the whole network enjoying Business Summit – sessions where the content crosses over the whole network – Sales, PIM, Commercial, Home Loans, International and Corporate. End the day with a great get together at the Fire & Ice Welcome Party.

Day Three – Monday 18 May Chapter Meeting and Breakout Sessions dominate the day. You can choose to attend the Sales, PIM (all day), Commercial (all day) or Home Loans (half-day) Summits. In the afternoon Sales Summit attendees can go to either: Leadership Summit, Auction Mania or the International Meeting. An exclusive Liveability specialist lunch and a FIRE Cocktail soirée are also on the agenda and we finish the day and complete Summit with the fabulous Shanghai Nights Gala Dinner where the Audi Summer Sprint winner, Auction Mania and a number of International Award winners will be announced.

International Awards to be presented at Summit 2015 The following international awards will be presented at Summit 2015 Gala Dinner with the remainder at Night of the Stars Queensland on Saturday 8 August 2015.

• International Auction Idol • Best Cell Award• International Auction Icon (and Barry Ryan Award) • Hall of Fame • Liveability Real Estate Specialist of the Year • Sir Leslie Hooker Award • World Champion Business Leader • Innovation Award• World Champion Property Investment Manager • World Champion Community Relationship• World Champion Best New Talent


Your LJ Hooker Network Annual Conference Saturday 16 – Monday 18 May 2015

Crown Conference Centre, Melbourne

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LJ Hooker Summit 2015 business session + guest keynote speakers

Making the ‘impossible’ possibleSession Time: Sunday 17 May 11.15am–12.45pm

Colin James has been helping people navigate the shifting landscape of business for over 20 years. As one of the country’s leading corporate trainers, he drives teams to develop intelligent leadership, change and collaborate.

He brings a fresh, challenging approach to the business of marketing, selling, persuasion and influence premised on the values of honesty, directness, integrity and reliability.

This session is a deeply powerful demonstration of the reality of what holds people back in their lives.

What you will learn:• How to release the grip of limiting beliefs• How to access your natural inner talents – even

the ones you thought you never had• The possibilities in your life you may have never

considered before• How badly we have been programmed and

how to change it

Collaborate with your customers to growSession Time: Sunday 17 May 1.45pm–2.30pm

Brad Smith is the designer and founder of the multi-million dollar Australian specialised small business of the year, braaap motorcycles. braaap is now franchising across Tasmania, Victoria and Australia, as well as opening stores in the USA.

Brad is a twice winner of the Australian Young Entrepreneur Award was runner up at the International Young Entrepreneur Awards. Many call him “The Future Richard Branson”.

Brad believes the science of success and growth is simple; “Do more than you’re paid to do”.

In this session he will share the story behind his success, discuss how he over-delivers and collaborates with his customers and the community to continually grow and evolve his business.

business summit

Colin Jamesbusiness summit

Brad Smith

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Creating the WOW factor for your customersSession Time: Sunday 17 May 9.15am–10.15am

Peter Gilchrist has been in the real estate industry for over 35 years. He has been a leading agent, business owner and coach. He is now known as the business coach to real estate’s elite performers. Voted last year’s best speaker at Summit, Peter is back with a whole new topic guaranteed to change the way you think about your business.

This year Peter will focus on:• What do we actually do to create the ultimate

customer experience? • The systems we must all have to deliver the

best service• Going from the mundane to the spectacular• The ultimate LJ Hooker brand experience –

what do we stand for and what are the touch points?

The psychology of a winning teamSession Time: Monday 18 May 1.30pm–2.15pm

Managing you – How to improve your work, relationships, health and happiness Session Time: Sunday 17 May 3.30pm–4.15pm

Nam is an emotion and stress management specialist, mentor and motivational life health coach. Over his career he has trained several world champions and Olympic gold medallists including Mick Fanning, the world surfing champion who he continues to train today.

Nam’s elite clientele include the Australian Olympic K4 Kayak Gold Medallist Team, NRL’s New Zealand Warriors, Australia’s leading Big Wave Riders and a number of highly successful corporate businesses. Nam’s session will help you make a dynamic shift in the way you manage your life, your health and your relationships and set you on a path to greater success.

In Nam’s session he will cover:• Improving communication and the quality of

your relationships• Effective time management• Improving interaction and productivity

business & leadership summit

Peter Gilchristbusiness summit

Nam Baldwin

Brought to you by4


Owning your local marketplace Case study from Keatons, UK

Session Time: Sunday 17 May 4.15pm–5.00pm

Kye Wheatley is CEO and Co-founder of Keatons, an award winning London estate agency. He has enjoyed 23 years in the London property market, the last 17 have been with his own market-leading company. With an innovative and energetic approach, his passion is to create a brand that reflects the company’s true beliefs and a culture that delivers them.

Keatons is known for unique brand positioning, interactive offices and delivering results through giving the right advice. Keatons opened its first office in 1998 in the rapidly changing area of East London. The company now has 85 personnel operating from 7 locations and is widely regarded as the market leader in East London dealing with 3,000 sales and rental properties annually.

Kye is speaking on different topics at Ideas Exchange 2015 in Sydney and Melbourne

Creating a pipeline of listings Session Time: Monday 18 May 11.45am–12.30pm

Having a long career in sales, Leigh has sold real estate for the past 14 years, and sells an average of 300 homes per year. Her top-producing team excels at what they do and in 2014 they were named in the Top 200 list of Real Estate Teams by the Wall Street Journal/Real Trends and also in the list of RE/MAX Top 100 Worldwide.

Spotted by the events team at NAR this year, Leigh has incredible energy, cutting-edge content and is extremely funny.

In her session Leigh will cover:• How to create listing opportunities from your

database• Finding listing opportunities on social media• Using radio to generate leads• Mailings and eMarketing campaigns that work

Leigh is speaking on different topics at Ideas Exchange 2015 in Sydney and Melbourne

business & leadership summit

Kye Wheatleysales & leadership summit

Leigh Brown

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Craig’s 10 step program to get to you to #1Session Time: Monday 18 May 9.00am–9.45am

Born and raised in Auckland, Craig has worked for LJ Hooker/Harveys for 26 years, with 16 of those years as a salesperson in the Green Bay/Titirangi office and now as an office owner.

His career must be described as outstanding. He has been the recipient of many national awards including number one in Harveys in 1989, 1999 and 2009 and with LJ Hooker in 2011 and 2013, Craig has now been directly involved in over $400 million dollars’ worth of sales.

In the session Craig will share the ten non-negotiable steps you need to take to get you to number one in your area.

sales summit

Admiral Craig Smith

LJ Hooker Real Estate Network PresentersWe have so much talent and knowledge within the network these sessions feature agents and business owners who are at the top of their game. Hear them collaborate in panel sessions and group presentations as part of LJ Hooker Summit 2015.

Captain John Zheng LJ Hooker PyrmontJohn Zheng has proven himself to be a market leader in Pyrmont and Ultimo. His broad qualifications in property studies and strong negotiation and multilingual skills have assisted him to target the Asian market looking for property in Australia.

Captain Zora Liu LJ Hooker Sunnybank HillsZora came to work for L J Hooker Sunnybank Hills in 2003. In 2004, her career began to excel and she became part of the Captain’s Club. In 2013, she was awarded LJ Hooker’s Top Salesperson in Queensland and came 4th place in Australia.

Captain Roxanne Liu LJ Hooker Sunnybank Hills Joining LJ Hooker Sunnybank Hills in 2007, through her determination, extensive knowledge and relationship building, her BA in Banking and Finance and proficient language skills, Roxanne has become a leading agent and a major asset to LJ Hooker.She is now a life member in LJ Hooker’s Multi-Million Dollar Captains Club and a Silver Medallist.

Becoming a Global Agent Sales Summit Time: Monday 18 May 11.00am–11.45am

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LJ Hooker Summit 2015 LJ Hooker network presenters

Captain John McManus LJ Hooker Willoughby/Artarmon

Recognised as one of Australia’s top sales agents, John McManus is an elite industry performer who has firmly established an enviable reputation as one of the most successful and sought after sales agents on the Lower North Shore.

Admiral Sue Tam LJ Hooker Kellyville/Stanhope Gardens

Sue Tam is the Director of the LJ Hooker North West Group. With a career in real estate spanning fifteen years, Sue has extensive knowledge of the local and surrounding areas.

Captain Brett Greensill LJ Hooker New Farm

As principal of LJ Hooker New Farm it is Brett’s fierce marketing, negotiation and astute people skills that have seen him succeed as an agent and then steer his franchise into the realm of world-class real estate.

Captain Ben Horwood LJ Hooker Concord/Drummoyne

Principal and leader of both the Concord and Drummoyne offices and a director of LJ Hooker Commercial Inner West, Ben is widely recognised as one of Sydney’s Inner West leading estate agents and has been ranked in the top 100 agents in Australia.

Captain Rebecca Freeman LJ Hooker City Residential

Rebecca has experience in all aspects of the industry including sales, property management, business development and leadership.

Licensee and Auctioneer at LJ Hooker City Residential Perth she is responsible for the induction and growth of the sales department.

Captain Bryce Gibson LJ Hooker Cessnock & Kurri Kurri

Bryce has dedicated his whole real estate career to establishing an exemplary reputation with his many clients and customers.

Bryce is the Principal of LJ Hooker Cessnock & Kurri Kurri and leads an experienced, skilled and dedicated team. He is constantly planning new ideas to implement, so that we can improve his business offering.

Marketing Masterclass: VIM (Vendor Investment Marketing), Community-based Marketing and Personal Marketing Sales Summit – Session Time: Monday 18 May 9.45am–10.30am

Digital Dynamos Business Summit – Session Time: Sunday 17 May 10.15am–10.45am

City Residential Team on Facebook Property Video

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LJ Hooker Summit 2015 LJ Hooker network presenters

LJ Hooker Summit 2015 social events

The Crown will sizzle as LJ Hooker holds its welcome party at one of Melbourne’s premier nightspots. This will be a fantastic opportunity to reacquaint yourself with your LJ Hooker family and meet some new friends with a backdrop that is both icy cool and red hot. Flame on LJ Hooker. You don’t want to miss this!

When: Sunday 17 May 2015Where: The Crown MelbourneTime: 6.30pm – 9.30pmDress: A splash of red or white

Tickets to this event are included in Summit+ and Summit Packages Individual tickets can be purchased for $200pp

BROUGHT TO YOU BY

LJ Hooker Summit 2015 Welcome Party

FIRE & ICE sunday 17 May 2015

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The Summit Gala Dinner will be the place to be as LJ Hooker celebrates and honours some of its international award winners. The stunning Crown Ballroom will be transformed with a spectacular 1930’s Shanghai twist to celebrate the destination of the LJ Hooker Study Tour in October.

This event is also the place to be for the reveal of the winner of the AUDI Summer Sprint Competition so make sure you’ve got your ticket and get ready to funky down to Chinatown at the final event of Summit 2015.

When: Monday 18 May 2015Where: Palladium Ballroom, The Crown MelbourneTime: 7.30pm – 11.30pmDress: Black tie with a flavour of the Far East

Tickets to this event are included in Summit+ and Summit Packages Individual tickets can be purchased for $250pp

BROUGHT TO YOU BY

LJ Hooker Summit 2015 Gala Dinner

Shanghai Nights monday 18 May 2015

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Melbourne is famous for its hidden laneway small bars and we have uncovered one just for LJ Hooker Captains and their life partners. Captains will meet at 7.30pm sharp at the The Atrium (next door to Crown Towers) and be transported to a secret small bar in the heart of Melbourne’s cosmopolitan CBD.

LJ Hooker Captains will have sole use of the bar and be front row as Aussie rocker Shannon Noll performs exclusively for you.

Tickets are limited so book early as this is the first official event of the Summit for Captains and Admirals only.

When: Saturday 16 May 2015Where: Secret Small Bar DestinationTime: 7.30pm – 12.00amDress: Smart Casual

Tickets to this event are included in Summit+ and Summit Packages for Captains and Admirals Captains can purchase individual tickets for their life partners for $200pp

exclusive event Captains Club

saturday 16 May 2015

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LJ Hooker Auction Mania is a celebration of our auctioneers across the network in the form of our Auction Idol and Icon competitions.

Each year local heats and state finals culminate in our international final at Summit where auctioneers with less than 5 property auctions under their belt compete in the Auction Idol competition whilst our experienced auctioneers put their skills to the test in the Auction Icon competition.

In recreating a live auction room our auctioneers have the chance to hone their skills whilst our network audience can see first-hand the theatre and skill of the art of auctioneering and the auction process.

When: Monday 18 May 2015Where: CCH1 & 2 The Crown Conference CentreTime: 1.30pm –5.00pm

Heats from the Auction Icon Competition will be held separately on Saturday 16 May 2015 at the Crown Conference Centre between 2.00pm–4.30pm in Room M11 Please indicate your preference to attend these sessions when registering for Summit 2015

Get ready for… Auction Mania saturday 16 May & monday 18 May 2015

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LJ Hooker Summit 2015 special events

Cecille Weldon delivers the top five strategies to kick in your competitive advantage. So, whether you’re a principal, salesperson or property investment manager this session will deliver the boost you need to blitz your market.

Liveability Real Estate gives you the best of both worlds - a boutique offering inside the power of the LJ Hooker brand. Commit to make your Liveability Real Estate Specialisation work for you and deliver a personal point of difference for your business.

When: Monday 18 May 2015Where: Room M13 The Crown Conference CentreTime: 12.30pm –1.30pm

This FREE lunch program,is open to LiveabilityReal Estate Specialistsonly. Please indicate your preference to attend when registering for Summit 2015

“You’ve got it, now work it!” Top Five Strategies to Boost Your Liveability Profile

Rapid Fire lunch time session: For Liveability Real Estate Specialists Only

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Annual LJ Hooker FIRE (Females in Real Estate) Event

“Empowering Women is Good for Business”

Cocktails and Conversation

Be inspired by Emma IsaacsShe’s the CEO of Australia’s largest community for women, Business Chicks; has spent one on one time with Bill Gates; is a serial property investor, has raised over $10 million for charity, and is mother to three girls five and under (with a fourth child on the way!). At 35, Emma Isaacs has achieved more than most twice her age and has witnessed, first hand, how empowering women is reaping rewards across all sectors of business.

Special Guest appearance by Layne Beachley

When: Monday 18 May 2015Where: River Room, Level 1, Crown PrecinctTime: 5.00pm – 6.30pmDress: Smart Casual

Tickets to this event can be purchased by all Summit 2015 attendees as an add-on to their Summit Package during your registration process Individual tickets are $70 for FIRE Members and $85 for non members

BROUGHT TO YOU BY

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Build your profile and let customers get to know you online!LJ Hooker have partnered with Visual Domain to give you an opportunity to create a video profile at Summit for just $395 inc GST including:• 30 minutes filming during Summit – limited times available so

book now!• Editing with music and graphics.• Uploading to the corporate YouTube Channel and available to

you for sharing/using on other sites and presentations.

The format will be simple, just bring yourself and answer a few simple questions that will be asked by our friendly team.

Find out more information or make your booking at ljhookerevents.com.au/summit15/video

To find out more contact Lara at Visual Domainon 1300 040 718or email: [email protected]

personal branding Agent Video Profiles sunday 17 May/monday 18 May 2015

LJ Hooker Summit 2015 offers

Are you in the running to win an Audi?If you have been participating in the Audi Summer Sprint you know there is only one place to be in mid-May. No proxies will be allowed in the competition this year so if you have an Audi Chance Key you will need to be at Summit 2015 for the Audi letterbox chance draws and competition finale at the Summit 2015 Shanghai Nights Gala Dinner.

When: Sunday 17 and Monday 18 May 2015Qualifying: Audi Stand on Level 2 at Crown Conference CentreFinal: Shanghai Nights Gala Dinner

Audi Summer Sprint Full terms & conditions available on hub.ljhooker.com Authorised under lottery permit numbers: NSW LTPS/14/09806 VIC 14/5970 ACT 14/04364 SA T442314.

competition draw Audi Summer Sprint

sunday 17 May/monday 18 May 2015

*This image is for promotional purposes only

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LJ Hooker Summit 2015 competition draw

LJ Hooker Summit 2015

Accommodation The Crown, Melbourne

We have negotiated significant discounts on a range of accommodation choices, so no matter what your budget there should be a great option to make your LJ Hooker Summit 2015 an enjoyable one.

YOU NEED TO BOOK BEFORE 14 APRIL

We recommend that you stay at one of the Crown Hotel facilities listed on the next page as they all link to the Crown Conference Centre and all of the social activity venues meaning you never have to leave the Crown Entertainment Complex during your stay if you wish. There are of course many hotels in the area so if you need any other options please do not hesitate to contact us. Please note that Twin rooms listed contain 2 x Queen beds, so can accommodate 4 people per room if required.

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LJ Hooker Summit 2015 accommodation

Crown Promenade Hotel Stylish, welcoming and thoroughly modern, Crown Promenade offers contemporary guest rooms with state of the art facilities. Crown Promenade has everything you need for a week away or a weekend in town and the Crown Entertainment Complex is merely minutes away so you’re never far from the action.Rates: Standard Room from $265Buffet Breakfast: Mesh Restaurant $33ppInternet: Complimentary for two devices

Crown Metropol Hotel Crown Metropol features an unparalleled luxury hotel experience with modern and unmistakably stylish accommodation.Rates: Luxe Room from $280Buffet Breakfast: Mr Hive Restaurant $33ppInternet: Complimentary for two devices

Crown Towers Hotel Crown Towers sets the benchmark for luxury hotels. Lavishly appointed and offering an impeccable standard of customer service and attention to detail, Crown Towers is a hotel that truly understands the meaning of opulence.Rates: Deluxe Room from $375Buffet Breakfast: Conservatory $39.50ppInternet: Complimentary for two devices

The Small Print• The group rate is only valid for the contracted dates of the 14th to 20th of May 2015, and three (3) pre/post dates.• All guests must provide individual credit card details at the point of reservation to guarantee the room.• All rooms cancelled within 30 days of the arrival date, will be charged to the credit card used to guarantee the

booking, with the amount payable to be equal to the full length of stay of the accommodation booked.• Rooms will be released 30 days prior to the main arrival date (14th of April 2015) – therefore any bookings made after

this date will be subject to hotel availability. Since new bookings and amendments will be subject to availability after this date, the online booking site will be closed at this time, and guests will need to contact the hotels’ Reservation Departments on the contact details above.

How to Book: Online: https://aws.passkey.com/event/11394025/owner/9551058/homeAcess Code: LJHOOKER Phone or Email: Please quote “LJ Hooker Conference” when you book at any of the hotels.

Crown Promenade Melbourne ReservationsEmail: [email protected]:+61 3 9292 6688Toll Free:1800 776 612 (within Australia only)

Crown Metropol Melbourne ReservationsEmail: [email protected]:+61 3 9292 6211Toll Free:1800 056 662 (within Australia only)

Crown Towers ReservationsEmail: [email protected]:+61 3 9292 6868Toll Free:1800 811 653 (within Australia only)

All accommodation rates mentioned are GST inclusive.

Book before 14 April 2015 to take advantage of these great rates. Visit the hotels website for more information: http://www.crownhotels.com.au/hotels

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LJ Hooker Summit 2015 accommodation

Full Delegate Package (Summit+)This full delegate package includes all of the LJ Hooker Summit 2015 events at the Crown Melbourne including the one-day LJ Hooker open-industry sales and leadership event Ideas Exchange 2015.

The events included in this package are:Friday 15 May 2015 Ideas Exchange MelbourneSaturday 16 May 2015 Captains Club Event (Captains and Admirals Only)Sunday 17 May 2015 Business Sessions Welcome Party: Fire & IceMonday 18 May 2015 Chapter Summit Meetings and Optional Sessions Gala Dinner: Shanghai Nights

LJ Hooker Admirals .......................................................................................................................... $995 Extras included: Captains Club Event Ticket and additional ticket for life partner

LJ Hooker Captains ........................................................................................................................$1095 Extras included: Captains Club Event Ticket

LJ Hooker Delegates ...................................................................................................................... $995

Delegate Package (does not include Ideas Exchange)This delegate package includes all of the LJ Hooker Summit 2015 events at the Crown Melbourne excluding the Ideas Exchange 2015. Please note property managers can also choose a package with no social events.

This events included in this package are:Saturday 16 May 2015 Captains Event (Captains and Admirals Only)Sunday 17 May 2015 Business Sessions Welcome Party: Fire & IceMonday 18 May 2015 Chapter Summit Meetings and Optional Sessions Gala Dinner: Shanghai Nights

LJ Hooker Admirals .........................................................................................................................$695 Extras included: Captains Club Event Ticket and additional ticket for life partner

LJ Hooker Captains .........................................................................................................................$795 Extras included: Captains Club Event Ticket


Summit15MELBOURNE /16-18 May 2015 Your LJ Hooker Network Annual Conference

Saturday 16 – Monday 18 May 2015 Crown Conference Centre, Melbourne

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LJ Hooker Delegates .....................................................................................................................$695

LJ Hooker PIM Captains ...............................................................................................................$695 Extras included: Captains Club Event Ticket

LJ Hooker PIM Delegate ................................................................................................................$495 Note: Only available to Property Managers

LJ Hooker PIM No Social..............................................................................................................$300 Note: This package does not include any social events at Summit 2015

Create Your Own PackageThe option is available to create your own LJ Hooker Summit 2015 package. However it is a more expensive option than buying one of the above package deals.

Admirals Meeting........................................................................................................................................$150

Captains Club Meeting ..............................................................................................................................$200

Sunday Business Sessions ......................................................................................................................$300

Welcome Party Fire & Ice ..........................................................................................................................$200

Home Loans Summit ................................................................................................................................$200

Sales Summit ..............................................................................................................................................$200

PIM Meetings only (no social events) ......................................................................................................$300

Commercial Summit ..................................................................................................................................$200

Liveability Real Estate Summit .................................................................................................................$200

Leadership Summit ....................................................................................................................................$200

Gala Dinner: Shanghai Nights ..................................................................................................................$250

Additional Item: FIRE Cocktails and ConversationFIRE Members .............................................................................................................................................. $70

Non-members .............................................................................................................................................. $85

All advertised prices include GST

Ticket Options Friday 15 May – Monday 18 May 2015

Find out more @ ljhookerevents.com.au/summit15/packages 19

Friday 15 May 2015 – Ideas Exchange 2015 Crown Conference Centre, MelbourneLJ Hooker’s open-industry event, Ideas Exchange 2015 is included in the LJ Hooker Summit 2015 full registration package for Admirals, Captains and delegates. You may choose to attend the Ideas Exchange Sydney on Tuesday 12 May instead.

Time Speaker From Session8.25am Leanne Howard The Real Estate Project Welcome and Event Kick Off8.30am Glenn McGrath (OAM) Australian Cricketing Great Achieving and Maintaining Peak Performance9.15am Leigh Brown RE/MAX Executive Realty (US) What Works! Super Sales Strategies from a Leading

US Agent10.00am Chris Mourd LJ Hooker Team Gamification and New Ideas from the UK Kye Wheatley Keatons (UK)10.30am Morning Tea then choose from either the Sales or Management Breakout Sessions between 11am–1pm11.00am to 1.00pm Sales Breakout Sessions – Top Business Changing Ideas11.00am Andrew Keleher Jellis Craig Doncaster (VIC) The Simple Things That Bring Success11.30am Andrew Drane Harcourts Hills Living (NSW) Five Keys to Double Your Productivity12.00pm Caroline Bolderston Belle Property Australasia (NSW) The Five Common Traits of Real Estate’s Highest Achievers12.30pm Traci Stella Fletchers (VIC) Five Secrets To Hyperlocal Success11.00am to 1.00pm Management Breakout Sessions – Getting the Leading Edge11.00am Phil Harris Harris Real Estate (SA) Next Generation Leadership11.35am Kye Wheatley Keatons (UK) Creating the Ultimate Brand Experience12.10pm Michael Sheargold Real Estate Results Network (QLD) Progressive Business Thinking for Leaders12.30pm Brett Greensill LJ Hooker New Farm (QLD) Creating a Customer-First Culture in Your Business1.00pm Lunch 1.45pm Consumer Panel Facilitated by Peter Gilchrist The Flip Side – Consumers Tell Us What They Really Want2.15pm Adam Flynn Biggin & Scott Knox (VIC) Rapid Growth – Creating an Attraction Business2.45pm Jeremy Rosens Gary Peer & Associates (VIC) Super Teams – The Eight Steps to Build the Ultimate EBU3.15pm Afternoon Tea 3.45pm James Hatzolos Barry Plant Doncaster East (VIC) The Million Dollar Agent Formula – 10 Disciplines Spiro Drossos and Creating the Environment You Need for Success4.15pm David Palfreyman Barfoot & Thompson (NZ) Using Technology and Video to Leverage Your Activity

and Grow Your Market Exposure4.45pm Glen Coutinho RT Edgar Boroondara (VIC) Delivering an Unforgettable Customer ExperienceAll day Rik Rushton Event MC

NOTE: Program sessions may be subject to change without notification




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Programs Friday 15 May (Ideas Exchange 2015) & Saturday 16 May

Saturday 16 May 2015 Crown Conference Centre, MelbourneInvitation only meetings and Auction Mania heats kick off Summit this year. See Sunday program for start of main event details.

From To Session

8.30am 10.30am Franchise Owners Council Meeting and Corporate Meeting

10.30am 11.00am Morning Tea

11.00am 2.00pm Admirals Meeting and Lunch

Sessions Running Concurrently

2.00pm 4.30pm Auction Mania Icon Heats

2.30pm 4.30pm Franchise Owners Council

7.30pm 12.00am Captains Club Event


Find out more @ ljhookerevents.com.au/summit15/program 21

Sunday 17 May 2015 – Business Sessions Crown Conference Centre, MelbourneA program of business sessions starts the LJ Hooker Summit 2015 experience for all delegates. We finish this day with the official Fire & Ice Welcome Party.

From To Session Speaker

7.00am 8.30am Registration

8.30am 8.45am Welcome and Franchise Owners Council Address Chris Mourd Admiral Richie Thorton

8.45am 9.15am It’s Time: Becoming the Attraction Brand in Real Estate Grant Harrod

9.15am 10.15am Creating the Wow Factor for Your Customers Peter Gilchrist

10.15am 10.45am Digital Dynamos Panel Session Captain Rebecca Freeman Facilitated by Marcus Freeman Captain Ben Horwood Captain Bryce Gibson

10.45am 11.15am Morning Tea

11.15am 12.45pm Making the Impossible, Possible Colin James

12.45pm 1.45pm Lunch

1.45pm 2.30pm Collaborate with Your Customers to Grow Brad Smith

2.30pm 3.00pm What’s Inside Our House? Heather Hilton LJ Hooker Marketing Solutions Drew McTavish

Marcus Freeman

3.00pm 3.30pm Afternoon Tea

3.30pm 4.15pm Managing You – How to Improve Your Nam Baldwin Work, Relationships, Health and Happiness Brought to you by LJ Hooker Home Loans

4.15pm 5.00pm Owning Your Local Marketplace – Case Study Kye Wheatley, from Keatons, London Keatons (UK)

6.30pm 9.30pm Fire & Ice Welcome Party Brought to you by





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Monday 18 May 2015 – Sales Summit Crown Conference Centre, MelbourneSales Summit with fresh ideas from network presenters and international guests then breakout in the afternoon between three options. Finish this day with the official Summit 2015 Gala Dinner: Shanghai Nights.

From To Session Speaker9.00am 9.45am Craig’s 10-step Program To Get You To #1 Admiral Craig Smith9.45am 10.30am Marketing Masterclass – VPA, Community-based Captain John McManus Marketing, Personal Marketing Captain Sue Tam Captain Brett Greensill10.30am 11.00am Morning Tea 11.00am 11.45am Becoming a Global Agent Captain John Zheng Captain Zora Liu Captain Roxanne Liu Captain Nancy Hu11.45am 12.30pm Generating a Pipeline of Listings Leigh Brown, RE/MAX Executive Realty (US)12.30pm 1.30pm Lunch 12.30pm 1.30pm Liveability Specialists’ Lunch Hosted by Cecille Weldon – details page 12SALES SUMMIT Delegates then Choose From A. Leadership Summit, B. Auction Mania or C. International MeetingA. LEADERSHIP SUMMIT Hosted by Paul O’Regan Brought to you by1.30pm 2.15pm The Psychology of a Winning Team Peter Gilchrist2.15pm 3.00pm Are We There Yet? Digital Disruption Nigel Dalton3.00pm 3.30pm Afternoon Tea 3.30pm 3.45pm Performance Management Dan Evans, Macquarie Bank3.45pm 4.30pm Growth through Recruitment – Latest Strategies Chris Mourd with Admiral from Australia, US and UK Frank Ham, Leigh Brown (US) and Kye Wheatley (UK)B. AUCTION MANIA Hosted by Graeme Hyde1.30pm 3.00pm Auction Idols Finals3.00pm 3.30pm Afternoon Tea 3.30pm 5.00pm Auction Icon FinalsC. INTERNATIONAL MEETING Hosted by Bill Russell1.30pm 3.00pm International Meeting3.00pm 3.30pm Afternoon Tea 3.30pm 4.30pm International Meeting

5.00pm 6.30pm FIRE Cocktails and Conversation

7.30pm 11.30pm Gala Dinner: Shanghai Nights Brought to you by

NOTE: Program sessions may be subject to change without notification.

Programs Sunday 17 May (All) & Monday 18 May (Sales Summit)


Monday 18 May 2015 – PIM Summit Crown Conference Centre, MelbourneA full day packed with Property Investment Management specialist sessions with a focus on developing excellence in your business.

From To Session Speaker9.00am 9.10am Welcome – Excellence: Mediocrity is Not an Option Amy Sanderson, LJ Hooker Corporate9.10am 9.45am Build a Unstoppable Lead Pipeline in Just 6 months! Tara Bradbury BDM Academy9.45am 9.50am Business Partner Presentation Direct Connect9.50am 10.25am Social Currency: Why Great Real Estate Brands Get Noticed Josh Cobb, Stepps Liked and Shared On Social Media 10.25am 10.30am Business Partner Presentation Rockend10.30am 11.00am Morning Tea 11.00am 11.35am Risk Alert: What every Property Manager Should Be Aware Of Justine McDonald, Coverforce11.35am 11.55am Business Partner Presentation BMT11.55am 12.30pm “The Gambler; How to Stop Playing Russian Roulette in PM” Real Estate Dynamics (RED)12.30pm 1.30pm Liveability Specialists’ Lunch Hosted by Cecille Weldon – details page 12 12.30pm 1.30pm Lunch then choose from programs A. B. C. or D. until afternoon tea1.30pm 3.00pm A. Networking Tables: MC, Michael Hughes PIM Excellence – Mediocrity is Not an Option (LJ Hooker Hamilton) inc Tara, Rose, Rosalie and

Business Partners1.30pm 2.15pm B. Growth Opportunities Don’t Restrict Yourself to Organic Shane Stone, Zebra2.15pm 3.00pm B. How To Generate New Business And Profit From Josh Cobb, Stepps Facebook Advertising1.30pm 3.00pm C. Holiday Kerry Lee Cunningham LJ Hooker Darwin1.30pm 3.00pm D. Commercial Adrian Abrook, LJ Hooker

Marrikville/Dulwich Hill3.00pm 3.30pm Afternoon Tea 3.30 3.45pm Business Partner Presentation Jeff Chapman LJ Hooker Home Loans3.45pm 4.20pm Presidents Panel Michael Hughes LJ Hooker Hamilton4.20pm 4.55pm Leasing! The Gateway to Success at Every Level Shane Stone, Zebra4.55pm 5.15pm Prizes/Close5.00pm 6.30pm FIRE Cocktails and Conversation

7.30pm 11.30pm Gala Dinner: Shanghai Nights Brought to you by





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Monday 18 May 2015 – Chapter Summits Crown Conference Centre, Melbourne

LJ Hooker Commercial & Projects Summit Monday 18 May 2015, 9.00am-4.30pm Hosted by Chris Mourd

We have been asking ourselves what will change next? Who will change next? How can we become agents of change?

The 2015 Commercial and Projects Summit will focus on providing our business to business (B2B) teams with the knowledge and understanding required to compete today, and remain relevant in the eyes of our customers through to 2020. Utilising expert keynote speakers and group collaboration we will explore the changing face of our cities, potential areas of decline and growth as well as building brand against a turning tide.

Attendance is a must for principals, sales people, leasing consultants, business agents, project marketers and asset managers operating in the B2B sector.

LJ Hooker Home Loans Summit Sessions: Monday 18 May 2015, 8.30am-12.30pm followed by lunch Hosted by The Home Loans Team

Join us to hear from two engaging speakers on the topics of:• Growing Your Sales Team - Chris Mercer from Live Bookkeeping• Building Your Brand - Peter Gilchrist

Summit is a great opportunity to catch up with real estate business partners in the breaks and at the social events. You will hear from some world class business speakers on the Sunday. Our Home Loans Summit on Monday provides content focused on your Home Loan’s business and is also a time to share success stories and learn from peers.

LJ Hooker International Delegates Meeting Monday 18 May 2015, 1.30pm-4.30pm Hosted by Bill Russell

At the third combined international meeting at Summit 2015, discussions will include international referrals, marketing and business growth. We will also have reports from Indonesia, India, Dubai, Vanuatu, PNG, Hong Kong, USA and Fiji.

Programs Monday 18 May (PIM Summit) & Chapter Meetings


“The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades.”

– John P. Kotter, Leading Change

Contact Us For all registration enquiries contact: Ophélie Segura, Business Development and Event Manager, The Real Estate Project Pty Ltd, 191 Botany Road, Alexandria NSW 2015 [email protected] or call 1800 621 321(AU) or 0800 170 456 (NZ)

PIM Major Event Partners

Summit 2015 Event Partners

PIM Event Partners

terri Australia’s Leading

Landlord Insurance Specialistterrischeer.com.au

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LJ Hooker Summit 2015 Corporate Partners & Exhibitors

Summit 2015 Major Event Partners

© LJ Hooker Limited 0315 REP006

Documents

LJH Summit 2015 Brochure