LinkagesLinkages ProgramProgram

MarkMark TwainTwain

Calaveras County Calaveras County DemographicsDemographics

2007 estimate Population of 47,7222007 estimate Population of 47,722 17.7% increase 4/1/00- 7/1/0617.7% increase 4/1/00- 7/1/06

3.7% of Population under 5 years old 3.7% of Population under 5 years old 18.4% of Population under 18 years old18.4% of Population under 18 years old 17.1% of Population 65 years old and over17.1% of Population 65 years old and over 50.5% of Population is Female50.5% of Population is Female 93.2% of Population is Caucasian 93.2% of Population is Caucasian 0.9% of Population is African- American 0.9% of Population is African- American 1.7% of Population is American Indian & 1.7% of Population is American Indian &

Alaska Native personsAlaska Native persons

Demographics , Cont’d

6.5% Unemployment Rate 2007 8.3% March 2008 $46,052 Median Household

Income 9.3% Persons below poverty 2004 8,958 Children Ages 0-17 825 Referrals Oct ’05- Sept.’06 12-Children Services Social

Workers 4 Emergency Response 8 Continuing

History of Linkages in Calaveras History of Linkages in Calaveras CountyCounty

March 2005- Phase II CountyMarch 2005- Phase II County Planning Team developed Policy & Planning Team developed Policy &

ProceduresProcedures Linkages Cases-Parent qualifies for 1 Linkages Cases-Parent qualifies for 1

additional month of aid following the additional month of aid following the month of removal of childrenmonth of removal of children

Linkages meetings were held monthly to Linkages meetings were held monthly to review cases review cases

CWS had 1 full time screener & used CWS had 1 full time screener & used ISAWS to screen potential cases at intakeISAWS to screen potential cases at intake

History, cont’dHistory, cont’d

Most Of The Original Team Most Of The Original Team Members Are No Longer With The Members Are No Longer With The AgencyAgency

Child Welfare Had 50-60% Child Welfare Had 50-60% Turnover Of Staff Within 1 ½ YearsTurnover Of Staff Within 1 ½ Years

Program Was Stagnant Due To Program Was Stagnant Due To Lack Of Oversight And Program Lack Of Oversight And Program Lacked PurposeLacked Purpose

No Ongoing TrainingNo Ongoing Training

History, cont’dHistory, cont’d CFPIC contacted County –CFPIC contacted County – “ “Who is your Linkages Coordinator?”Who is your Linkages Coordinator?” County Appointed CWS Supervisor To County Appointed CWS Supervisor To

Revive The Linkages ProgramRevive The Linkages Program CFPIC Forwarded Documentation CFPIC Forwarded Documentation

County Had Sent To CFPIC PreviouslyCounty Had Sent To CFPIC Previously County Then Completed Self-County Then Completed Self-

assessment And Work Planassessment And Work Plan New Linkages Committee Reviewed New Linkages Committee Reviewed

Mission And Vision StatementsMission And Vision Statements

Linkages Focused

Targeted Population

In CWS And In CalWORKs

Currently Serving CWS Cases

With A Case Plan

Target PopulationTarget PopulationDefined Target Population to be:Defined Target Population to be:

In In CWSCWS And In Calworks And In Calworks Serving CW Cases With Case PlanServing CW Cases With Case Plan Other Populations Served:Other Populations Served:

1.1.Sanctioned CasesSanctioned Cases

2.2.Drug Felon- Parent Participating In Drug Felon- Parent Participating In Prop 36 Prop 36

3.3.Safety Net-parent’s 60 Month Safety Net-parent’s 60 Month CalWORKs Timed Out.CalWORKs Timed Out.

4.4.Fleeing Felons-(pending Court Fleeing Felons-(pending Court Outcomes I.E., Clearing Warrants, Outcomes I.E., Clearing Warrants, Serve Time, Fines, Prop 36)Serve Time, Fines, Prop 36)

Current PracticeCurrent Practice

One-Door ModelOne-Door Model Using existing WTW Appraisal FormUsing existing WTW Appraisal Form

EligibilityEligibility Welfare-to-WorkWelfare-to-Work Child Protective ServicesChild Protective Services

Developed Tracking ToolDeveloped Tracking Tool Accessed on intranet “Linkages” Accessed on intranet “Linkages”

Department FolderDepartment Folder

Successful MeasuresFM Case Closure Successful Completion of Services

FR Reunify with Parent Case

Closure

ER Case Closure

VFM Case Closure

CalWORKs Cash Aid Discontinued due to EarningsWTW 6 Months Post Job Retention

Completed

Tracking ToolTracking Tool

Fewer MeetingsFewer Meetings Communications Between Communications Between

DepartmentsDepartments Case Workers Are Able To Insert Case Workers Are Able To Insert

Comments Into Document And Comments Into Document And Track Progress Of Their ClientsTrack Progress Of Their Clients

How is Linkages Unique To Our How is Linkages Unique To Our County?County?

Formalized our Agency’s Current PracticeFormalized our Agency’s Current Practice Co-Location with CWS/WTW/EligibilityCo-Location with CWS/WTW/Eligibility Not 100% of a Social Worker’s CaseloadNot 100% of a Social Worker’s Caseload Some Committee Members are cross-Some Committee Members are cross-

trained in accessing data systems- trained in accessing data systems- MEDS/CITRIX-WTW program/ISAWSMEDS/CITRIX-WTW program/ISAWS

Line Staff are involved in the Linkages Line Staff are involved in the Linkages CommitteeCommittee

SAVINGSSAVINGS CalWORKs Eligibility Staff CalWORKs Eligibility Staff

Staff Time To Process A New CalWORKs Application Staff Time To Process A New CalWORKs Application           Clerical to process a client, file clear & SFIS     45 MinutesClerical to process a client, file clear & SFIS     45 Minutes Intake interview                                              90 Intake interview                                              90

Minutes           Minutes           WTW meeting after intake interview                15 MinutesWTW meeting after intake interview                15 Minutes Early Fraud                                                    15 MinutesEarly Fraud                                                    15 Minutes Eligibility mail out letters/ telephone calls           Eligibility mail out letters/ telephone calls           

/Case comments/Case comments 15 Minutes 15 Minutes Review and process for supervisor review       60 MinutesReview and process for supervisor review       60 Minutes Supervisor review                                          30 minutesSupervisor review                                          30 minutes

Approximate Total Staff Time to Process aApproximate Total Staff Time to Process a CalWORK’s Application is 5 to 6 hoursCalWORK’s Application is 5 to 6 hours

SAVINGSSAVINGSChild Welfare ServicesChild Welfare Services

Staff Time to Process a ReferralStaff Time to Process a Referral

SW to process referralSW to process referral 1 .5 1 .5 HoursHours

Staffing with Supervisor and ER TeamStaffing with Supervisor and ER Team 15 min15 min ER SW respond to referral makeER SW respond to referral make

collateral contacts/Driving timecollateral contacts/Driving time 2 Hours2 Hours Clerical Staff Set-Up case and processClerical Staff Set-Up case and process 30 min30 min SW Complete Child/Parent InterviewSW Complete Child/Parent Interview 4 Hours4 Hours SW complete Referral DocumentsSW complete Referral Documents 1 Hour1 Hour

Approximate Total Staff Time to Process a Approximate Total Staff Time to Process a CWS Referral 7 to 8 HoursCWS Referral 7 to 8 Hours

Analysis of Linkages vs. Non-Linkages Analysis of Linkages vs. Non-Linkages CasesCases

26 Linkages Cases26 Linkages Cases 4 4 unsuccessful - 7 unsuccessful - 7

active =84.6% active =84.6% Success RateSuccess Rate

75% of 75% of Unsuccessful Unsuccessful Linkages cases Linkages cases received an received an additional referral additional referral upon CWS case upon CWS case closureclosure

25% of 25% of Unsuccessful Unsuccessful Linkages cases Linkages cases resulted in resulted in Termination of Termination of Parental RightsParental Rights

Non Linkages Non Linkages CasesCases 54 Foster Care 54 Foster Care

Cases and 56 Cases and 56 FR/FM Cases were FR/FM Cases were AnalyzedAnalyzed

All cases had a All cases had a FR/FM component FR/FM component active since active since 3/17/05 and have 3/17/05 and have been closedbeen closed

VFM Cases were VFM Cases were omittedomitted

SUMMARYSUMMARY

Linkages Child Welfare Cases Were Linkages Child Welfare Cases Were Closed One Month earlier than Closed One Month earlier than Non-LinkagesNon-Linkages

Average Of 1.8 Fewer Months For A Average Of 1.8 Fewer Months For A Parent Involved With The Linkages Parent Involved With The Linkages Program To Reunify With Their Program To Reunify With Their Child.Child.

100% Of Successful 100% Of Successful Linkages Cases Have Not Linkages Cases Have Not Received A Subsequent Received A Subsequent CWS Referral Upon Case CWS Referral Upon Case

ClosureClosure

Future?Future? County Will Continue to County Will Continue to

Experience Resource Savings Experience Resource Savings Reduction in Overall Re-Entry Reduction in Overall Re-Entry

into Agency Programsinto Agency Programs County Intra-Net Will Give Our County Intra-Net Will Give Our

Agency the Ability to Agency the Ability to Communicate With Our Service Communicate With Our Service Providers.Providers.

This Presentation Brought To You By The This Presentation Brought To You By The CalaverasCalaveras County Linkages Committee County Linkages Committee

Dave Godzina CWS Supervisor & Chair of Linkages CommitteeDave Godzina CWS Supervisor & Chair of Linkages Committee Adele Baroni WTW SupervisorAdele Baroni WTW Supervisor Robin Bunting WTW Case ManagerRobin Bunting WTW Case Manager David Hoos CWS Social WorkerDavid Hoos CWS Social Worker Debbie Schiffilea CWS Social WorkerDebbie Schiffilea CWS Social Worker Jeanette O’Brien CWS/WTW Staff Services AnalystJeanette O’Brien CWS/WTW Staff Services Analyst Kathy Houle Program Manager EligibilityKathy Houle Program Manager Eligibility Mikey Habbestad Program Manager CWS WTWMikey Habbestad Program Manager CWS WTW Sandy Morrill Deputy Director CWHSASandy Morrill Deputy Director CWHSA

“ “Jacob”Jacob”

A “Linkages Success” Story by JacobA “Linkages Success” Story by Jacob

Thank YouThank You