Linda A. Jacob14010 SW 112th Ave., Apt. 72

Tigard, OR 97224 971.570.5909 (M)

lindajacob0221@gmail.com Pharmacy Technician/Jewelry SalesA reliable employee with a proven track record of excellent Customer Service and Retention both in Quality Assurance and in modern retail settings. Core Competencies include Customer Service & Retention, Quality Assurance/Inspection using the Microsoft Office Suite in the US & Abroad, able to operate all standard office equipment, including freestanding multifunctional photocopy machines & 10-key calculators, Talzon handheld inventory computers, and other specialized retail equipment and procedures. Exceptional computer skills in retail inventory management. Strong interpersonal, oral & written communication skills and a desire to be of service constitute a solid match for this position. CUSTOMER SERVICE & RETENTION EXPERTISE TYPING: 50 WPMCOMPUTING: 15000 KPH WAL-MART MANAGEMENT JEWELRY SALES/PHARMACY TECH. RETAIL ZONING/BLOCKING

MODULARRETAIL DISPLAYSTUTORING SPECIAL POPULATIONS OWNER/OPERATOR DRY CLEANING

PROFESSIONAL PROOFREADINGMICROSOFT OFFICE SUITEOFFICE EQUIPMENT 9 YEARS WAL-MART CBL TRAINING

Key Skills Assessment Dynamic Office Performance: Using modern office equipment and business machines in private sector and retail settings, providing customer service and support to customers, assisting with individual retail projects, training other associates in jewelry sales, maintaining & securing valuable and specialized inventory (pharmaceuticals/jewelry). Practical Applications: Frequent use of Microsoft Office Suite in the office and at home, providing remote computer assistance to friends, family and co-workers domestically and internationally, writing business plans for women & minority owned businesses, primarily in the dry cleaning industry. Frequent use of Skype and other telecommunications software to overcome barriers of distance and disability in tutoring.

Professional Experience: 2012-Present: Administrative Assistant, Specializing in English as a Second Language, High Honors Tutoring, Vancouver, WA. Duties include the local instruction of students ranging from Third Grade to the college level in English as a Second Language; Skype based ESL Instruction for students outside of the US. 10/05-02/11, Jewelry Sales Coordinator/Pharmacy Technician, Wal-Mart, East Windsor, Connecticut. Duties included but were not limited to teaching jewelry sales techniques to Wal-Mart sales associates, ensuring compliance with company policy, keeping vendor/vendee records of purchases, returns maintaining inventory while reporting directly to the Department Manager. As pharmacy technician, I was responsible for filling prescription drug orders under the direct supervision of a Connecticut licensed Pharmacist, which included labeling, specialized computer skills, physically storing drugs in appropriate containers by type (capsule, tablet, liquid, etc.) including routine and controlled substances. 10/03-04/05 Assistant Manager, Wal-Mart, Mt. Airy, Maryland. Duties included but were not limited to supervising 15-20 sales associates in the major retail company, interfacing with vendors, delegating tasks relating to the intake of product inventory, ensuring compliance with state and federal commerce laws and company policies, resolving any escalating customer service issues, leading daily team building exercises with associates, making work schedules for the associates supervised to ensure sufficient coverage to meet the needs of the business, responsible for maintaining cash drawer balances for associates, reporting directly to the Store manager. 10/01-09/03 Jewelry Sales Coordinator, Wal-Mart, Hanover Pennsylvania. Duties included but were not limited to teaching jewelry sales techniques to Wal-Mart sales associates, ensuring compliance with company policy, keeping vendor/vendee records of purchases, returns maintaining inventory while reporting directly to the Department Manager. 11/00-6/01 Proofreader, Herff-Jones Yearbooks, Gettysburg, Pennsylvania. Duties included but were not limited to proofreading Text, Ad Copy and Graphic Arts Media for the national Yearbook Company. 01/99-11/00 Administrative Assistant & Clerical Duties for numerous Temp Agencies, Charlotte, North Carolina. Duties included but were not limited to general office duties, general office management, filing, integrating computer systems to track business progress and bookkeeping, as needed by the individual client companies. 04/98-01/99 Assistant Manager, A.T. Williams Oil Company, Charlotte, North Carolina. Duties included but were not limited to general office management of the local oil retailer, taking orders for customers, triage of emergency oil deliveries to residences, businesses and hospitals, maintaining records of accounts receivable. 07/95-01/99 Owner, US $1.85 Cleaners, Charlotte, North Carolina. Duties included but were not limited to Human Resources (hiring and staffing considerations), Training and supervising 15 employees in the safe and effective use of the tools, machinery and chemicals common to the professional laundering industry and high priority customer service and sales techniques (sense of urgency/professional etiquette/high quality work product), maintaining employee schedules, the distribution of payroll checks and maintenance of bookkeeping and business records ensuring compliance with State and Federal commerce laws.

9/86-6/95 Owner, Hallmark Remodeling, Montgomery, Alabama. Primary duties were to track second mortgages for clients wishing to use Hallmark Remodeling services, including mortgage applications, title searches, courthouse filings and specialized tasks related to second mortgages. 8/76-8/86 Owner and Manager, Circle Cleaners, Pensacola, Florida. Duties included but were not limited to Human Resources (hiring and staffing considerations), Training and supervising 6 specialist employees in the safe and effective use of the tools, machinery and chemicals common to the professional laundering industry and high priority customer service and sales techniques (sense of urgency/professional etiquette/high quality work product), maintaining employee schedules, the distribution of payroll checks and maintenance of bookkeeping and business records ensuring compliance with State and Federal commerce laws, with emphasis on military dress protocols for the U.S. Navy. Note: I was the exclusive launderer for the BLUE ANGELS, the U.S. Navy Flight Demonstration Squadron during this time. Education & Training

Dilley High School, Dilley, Texas, Graduated 1973Prince Institute Trade School, Montgomery, Alabama: Court Reporting 1986-1989Liberty Bible College, Pensacola, Florida 1974 -1976 9 Years Wal-Mart Computer Based Learning Training18 Months Wal-Mart Management

Respectfully,Linda A. Jacob971.570.5482

-- Respectfully,