AwardsModel Store Award (Oklahoma), Dollar Tree Stores, 2015

Store Manager of the Year, Dollar Tree Stores, 2014

Making a Difference Award for the District (raising money for ALS and St Judes and benefiting local community), CVS Pharmacy, 2010

Extra Care Award for Region (for increasing Extra Care scan rate to 98%), CVS Pharmacy, 2008

Paragon Award (for outstanding performance and leadership), CVS Pharmacy, 2007

Safety Award (10 years accident free), Walmart Stores, 1997

Risk Management Award (reducing customer/employee accidents #1 in region), Walmart Stores, 1996

Volume Producing Merchant Award (region) Walmart Stores, 1995

Assistant Manager Leadership Award, Walmart Stores, 1993

Department Manager of the Year, Walmart Stores, 1988 and 1989

Award-Winning Retail Store Manager� Big box, specialty and discount experienced store manager whose

20-year career with Fortune 500 retailers has been distinguished by accelerated advancement, awards (including being named Dollar Tree’s first “Model Store” for the State of Oklahoma” in 2015) and goal-surpassing performance-to-plan.

� Successful in turnaround management roles — have propelled multiple stores to exceptional sales and customer satisfaction district-wide, region-wide and company wide while simultaneously lowering shrink and staff turnover to all-time lows.

� Comprehensive background leading all aspects of retail operations (e.g., P&L, merchandising, sales, customer service, inventory, personnel and payroll management) reinforced by management experience and retail management training with outstanding successful companies.

Key Skills � Retail Store Operations� P&L Management� Budgeting & Cost Controls� Shrink Reduction/Loss Control

� Customer Service Excellence � Teambuilding/Training/Supervision � Inventory Management� Merchandising Strategies

ExperienceDOLLAR TREE STORES — Ardmore, OklahomaStore Manager 2013 to 2015Aggressively recruited by Dollar Tree to oversee daily operations of the Dollar Tree Store in Ardmore. Manage a $2M, 20-employee, medium volume location; enforce sound merchandising and loss control strategies; execute corporate programs, promotions and policies; and drive optimal customer satisfaction, associate productivity and P&L results.Key Results:� Propelled a low volume store from $1.8M to $2M over the course of two

years. Blasted sales goals by 15% and profit goals by 8%. � Elevated store to #3 in sales (2013) and #2 in sales (2014) out of 21 stores

in district up from #9 by prior management.� Slashed shrink from 1.58% with previous management to .96% (2014)

and .76% (2015).� Awarded premiere Model Store Award for Oklahoma (2015) as a result of

outstanding sales, incredible shrink results, excellent customer service scores and superior store standards.

� Excelled in building and inspiring management and hourly teams. Developed associates to store management positions and became a District Trainer in January 2014 followed by Model Store Trainer in 2015.

� Recognized for outstanding role in successfully training 5 Assistant Store Managers and 10 Store Managers for Oklahoma and Texas locations.

� Awarded Store Manager of The Year (2014) out of 21 stores in district.� Won back customer loyalty and raised the customer service scorecard from

a sore of 67 for the prior quarter during previous management to an 86, highest in the district and #3 in the region.

od

L i n d a H a y s 59 Laurel Street � Lone Grove, Oklahoma 73443 � (405) 550 4938

Professional ReferencesKortnee Halvorson,Benefits Supervisor, Loves Corporation(405) 602-9357

Missy Vandever,Branch Account Executive, One Main Financial(580) 618-5145

Lynn SadlerAssistant Manager, Big Lots(682) 706-2034

Yani HurstCVS Workforce, CVS Pharmacy(972) 897-2738

Salary RequirementWilling to Negotiate

Willing to travel

Willing to relocate

EmailLhays100@yahoo.com

CVS PHARMACY — Choctaw, Oklahoma Store Manager 2006 to 2011Selected to oversee daily operations of CVS Pharmacy in Choctaw. Manage a $8M, 30-employee, high volume location; direct all departments, enforce sound merchandising and loss control strategies; execute corporate programs, promotions and policies; and drive optimal customer satisfaction, associate productivity and P&L results.Key Results:� Hired specifically to rescue a CVS store in crisis due to a competitor

opening locally. Reversed Choctaw store’s downward spiral by overhauling store merchandising to compete with the competition, training and personnel. Corrected issues such as lagging customer service, poor morale and internal theft.

� Resurrected sales that had plummeted 15% previously and ended the year 2006 with a 3% increase against a budgeted <8%> decrease.

� Awarded the District Paragon Award 2007 due to successful store turnaround, outstanding sales, profit, shrink, store standards, customer service and leadership.

� Elevated store sales to #1 in the district consistently for 2008-2010.� Slashed shrink during 5 year period to an all time low of .32% winning #1

in the region. � Phenomenal profit results in the top 10 for the region for 2008-2010. � Launched and additional component to CVS’ Extra Care Reward Program

that proved incredibly successful at increasing sales it was adopted region wide and catapulted the region from a 76% sign up rate to a 95%; increasing extra care reward redemption and adding to store sales and profit.

WALMART — Pauls Valley/Norman/Shawnee, Oklahoma 1987 to 1998 and 2011Co-Manager 2011 to 2011Assisted Store Manager in overseeing daily operations of Shawnee Walmart. Managed a $80M, 300+ employee, high volume location; direct all departments, enforce sound merchandising and loss control strategies; execute corporate programs, promotions and policies; and drive optimal customer satisfaction, associate productivity and P&L results.Assistant Manager 1991 to 1998Achieved phenomenal results during career with Walmart winning numerous awards for area sales increases, highest yearly profit, turnover reduction and shrink reduction.Department Manager 1988 to 1991Managed Food, candy, stationary, seasonal, domestics and furniture.Sales Associate 1987 to 1988Began career with Walmart as a temporary associate. Rapidly advanced to Management positions through outstanding performance, demonstrating leadership abilities and driving sales and profit.

Education/TrainingCompleted Retail Management Training: 6-week management training program at Dollar Tree (2013)4-week Co- Manager training program with Walmart (2011)4-week management training program at Cvs Pharmacy (2006)21-week Management training program with Walmart (1990)

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