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Lifetime customer communication and contact with each of your customers
Lifetime tracking and monitoring of your customers’ driving and servicing habits
Lifetime Service Reminders for every scheduled service
Automatically sends “Thank You” e-mails after vehicle purchase and after every dealership visit
Tracks customer satisfaction after each service visit with our dealer customized survey
Infinite e-mail promotions and blasts to every customer or select target groups of your choice
The dealer controls the money.
The dealer customizes the program and coverages.
The dealer decides the costs.
Only your dealership can do the service work.
You send the manufacturer all of your money and they keep the entire unused portion.
On a national level approximately 35% of all maintenance dollars are actually claimed.
The manufacturer’s maintenance program allows your customers to use their maintenance program at your competitors’ dealerships.
When selling their program, if the customer does come back to your dealership, you get the “privilege” of doing the maintenance work at cost!
Does this sound fair???
With Value Care you really do presell your own maintenance and you really do create a long-term relationship with your customers.
The money never leaves your dealership!
Your customers can use your Service Department only!
You design the programs and coverages!
You keep all of the unclaimed dollars (Profits)!
You decide what your Service Department will Profit!
Our software handles all necessary accounting!
Our Customers Retention Program e-mails each of your customers
service reminders between visits.
$25 per Oil Change
$15/per Tire Rotation
3-Year Program
3 Oil Changes per year
1 Tire Rotation per year
35% Loss Ratio (National Average)
Oil Change Reserve = $25 x 9 = $225
Tire Rotation Reserve = $15 x 3 = $45
Total Net Reserve = $270
Nonsynthetic Oil Reimbursement Amounts
Reserve Set -up Amounts
*Sample Information
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Projected Profits through the Maintenance Program
25 Per Month:
$ 270 Net Reservex 65% Underwriting Profit$ 175.50x 300 Total sales after 1 year
$52,650 per year or $263,250 every 5 Years
$ 270 Net Reservex 65% Underwriting Profit$ 175.50x 600 Total sales after 1 year
$105,300 per year or $526,500 every 5 Years
$ 270 Net Reservex 65% Underwriting Profit$ 175.50x 1200 Total sales after 1 year
$210,600 per year or $1,053,000 every 5 Years
50 Per Month:
100 Per Month:
*Sample Information
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The service report allows you to view detailed information on each service claim, including any “Customer Pay” generated at that time of service by customer, brand, or service writer. This allows you to monitor the customer’s driving habits, as well as monitor your service writers’ ability to upsell.
Allows you to view detailed information for each customer that purchased a Value Care policy
Allows you to track your e-mail capture rate
Allows you to view:
Net Reserve
Potential Claimed
Total Claimed
Earned Reserve
Unearned Reserve
Loss Ratio
Allows you to view the Detailed or Summary of “Money Due” to your Service Department - no R.O.’s, no additional paperwork, no effort. All of your accounting is done with the simple click of a mouse!
Service Retention Reports monitor service retention by customer, brand and time.
The override report documents every nonqualified interval that was claimed and who gave it away.
View any or all customers that financed a vehicle that the Value Care policy was purchased for in the lienholder report.
The e-mail report tracks a detailed number of “Service Notification” e-mails and e-mail blasts that are sent out to your customers. It also tracks those who choose to “opt out” of receiving e-mails.
Features
Each customer e-mail is personalized for the selling dealer
3 Service Reminders between service intervals
Automated e-mail alerts for any non-satisfied customers
Mass e-mail campaigns customized and targeted by the dealership
The Value Care Retention Cycle . . . For Life!
The service contract follow-up system is simple! No calls necessary and is non-confrontational! Value Care sends them a friendly e-mail reminder to purchase an extended maintenance program.
