Licensing - Cisco...Licensing CiscoUnifiedCommunicationsManagerLicensingismanagedbytheEnterpriseLicenseManager.Licenses …

Licensing

Cisco Unified CommunicationsManager Licensing is managed by the Enterprise LicenseManager. Licensesare installed on Enterprise License Manager, which collects license usage information from the UnifiedCommunications Manager and reports back license compliance or non-compliance. The UnifiedCommunications Manager calculates license usage based upon the total number of users and devices on thesystem.

• Unified Communications Manager Licensing, page 1

• License Usage Report, page 2

• License Compliance, page 3

• Troubleshooting Licensing, page 4

Unified Communications Manager LicensingAll licensing for Unified CommunicationsManager is centralized and held on the Enterprise LicenseManager.Unified CommunicationsManager communicates with the Enterprise LicenseManager to express its licensingrequirements.When users, phones, or other services are provisioned in the Unified CommunicationsManager,license requirements are added and the Unified Communications Manager sends the corresponding licenserequirements to the Enterprise License Manager. The Enterprise License Manager then compares the UnifiedCommunications Manager license requirements with the available licenses installed and reports back licensecompliance or non-compliance. Unified Communications Manager licensing types are available as CiscoUnified Workspace Licensing (UWL) or Cisco User Connect Licensing (UCL).

UWL allows organizations to access a wide range of Cisco Collaboration applications and services in acost-effective, simple package. It includes soft clients, application server software and licensing on a per userbasis. Depending on your needs and device of choice, Cisco Unified Workspace Licensing is available inProfessional Edition and Standard Edition.

UCL is a user-based license for individual Cisco Unified Communications products. It includes a soft client,application server software licensing, and basic unified communications applications. Depending on yourneeds and device of choice, UCL is available in Essential, Basic, Enhanced, or Enhanced Plus.

The following are the license types for the Unified Communications Manager:

Cisco Unified Communications Manager Features and Services Guide, Release 9.1(1) OL-27825-01 1

Essential User Connect License - supports one device providing basic voice or analogdevice (phone or fax). (For example: analog phone, ATA 186, ATA 187, Cisco 3905,Cisco 6901)

Essential

Basic User Connect License - supports one device, including all Essential devices,plus basic (voice and video) call control features. (For example: Cisco 6911, Cisco6921)

Basic

Enhanced User Connect License - supports one device, including all Basic devices,plus advanced (voice and video) call control features including desktop and mobileclients. (For example: Cisco 3911, Cisco 3951, Cisco 6941, Cisco 6945, Cisco 6961,Cisco 79xx, Cisco 89xx, Cisco 99xx, Cisco E20, Cisco TelePresence EX60, CiscoTelePresence EX90, third party SIP)

Enhanced

Enhanced Plus User Connect License - supports up to two devices, and including allEnhanced devices.

Enhanced Plus

CUWL Standard Unified Workspace Licensing (UWL) license for Unified CM -supports advanced (voice and video) call control features including desktop andmobile with maximum of two devices per user.

CUWL Standard

CUWL Professional Unified Workspace Licensing (UWL) license for Unified CM- includes CUWL Standard features and professional collaboration workspaceapplication features with maximum of ten devices per user.

CUWL Professional

TelePresence Room license - supports room based immersive and multipurpose CiscoTelePresence System endpoints. (For example: Cisco TelePresence System Series3200, 3000, 1300; Cisco TelePresence MX Series; Cisco TelePresence TX Series;Cisco TelePresence System Profile Series)

TelePresence Room

For more information, refer to the Enterprise License Manager User Guide.

License Usage ReportThe License Usage Report provides the summary and detailed information on system license usage as it isreported to the Enterprise License Manager.

Usage details are available by license type, users, and unassigned devices. Usage information is updated oncedaily, and may be updated manually by clicking on Update Usage Details. Clicking Update Usage Details isa resource intensive process and may take a few minutes depending on the size of your system. There is alink provided to review the Unified Communications licensing information in "View all license type descriptionsand device classifications".

The Statusmessage displays if there is an alarm or licensing alert (license non-compliance). See Alarms alertsand license status notification for further information on status messages. See License Compliance for furtherinformation on license compliance and non-compliance.

The License Requirements by Type table shows the current system license requirements. It shows currentlicense usage (number of licenses required) by license type and summarizes the number of users and unassigneddevices that are requiring licenses by license type. The Report links by license type are provided by (numberof) Users or (number of) Unassigned devices and allow drill-down links. For the User report, the user id linkprovides details on user configuration per the user id. The view details link provides license requirements per

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LicensingLicense Usage Report

user id. For the Unassigned Devices report, the Device Type and License Type that is required is displayedfor each unassigned device.

License Usage Reports are also available summarized byUsers and Unassigned devices. The Users row liststhe total number of users configured on the system. View Usage Report for the users provides a report for allusers configured on the system and their corresponding license requirements. View Usage Report for theUnassigned Devices shows the total number of unassigned devices (devices with no associated user).

Assigning a user ID to a device using Cisco Unified Communications Administration moves the devicefrom “Unassigned Devices” to “Users” in the License Usage Report. However, adding a device to the listof controlled devices for an end user does not modify the “License Usage Report” results for the device.For more information about assigning devices to users, refer to theCisco Unified CommunicationsManagerAdministration Guide.

Note

This Enterprise License Manager section shows if the Unified Communications Manager is managed byan Enterprise License Manager. If it has been added to an Enterprise License Manager product inventory, itprovides a link to the Enterprise License Manager server login page. The Unified Communications Managermust connect with the Enterprise License Manager at lease once every 24 hours. This connection andcommunications of license requirements from the Unified Communications Manager and Enterprise LicenseManager is called synchronization. The Enterprise License Manager status shows the Time and date stampof the last successful synchronization between the Unified Communications Manager and Enterprise LicenseManager.

License ComplianceWhen first installed, the Unified Communications Manager is fully operational in demonstration mode for agrace period of 60 days, until it has successfully synchronized with the Enterprise License Manager andlicenses are installed on Enterprise LicenseManager. Once the Enterprise LicenseManager has been registered,licenses have been installed, and synchronization with the Unified CommunicationsManager has taken place,the Enterprise License Manager communicates with the Unified Communications Manager product instanceon a daily basis. The Unified Communications Manager reports the total license requirements by license typeto the Enterprise License Manager. The Enterprise License Manager totals the license requirements for allconnected Unified Communications Manager product instances and compares the total license requirementsto the total available installed licenses (the license requirements and installed license types are totaled for allproduct instances of the same product type.) The Enterprise License Manager then reports the status back tothe product instance as:

• In compliance, or;

• Non-compliance

Non-compliance occurs in the following situations:

• There are an insufficient number of licenses, or;

• There has not been a successful synchronization with the Enterprise License Manager

Licenses in the non-compliant state for Unified Communications Manager are enforced after a 60-day graceperiod. At the conclusion of the grace period, Unified Communications Manager enforces non-compliancewith the following service degradation:


LicensingLicense Compliance

• Devices and Users cannot be provisioned. Changing the configuration of a user that affects licensing(For example: the Enable IM and Presence and the Enable Mobility check boxes) is not allowed.

• Devices and Users cannot be de-provisioned. Any configuration changes that involve licensing (Forexample: disabling IM and Presence or Mobility) is allowed.

For specifics on licensing operations, please refer to the Enterprise License Manager User Guide.

Troubleshooting LicensingUnified Communications Manager licensing is managed by Enterprise License Manager, which handleslicensing fulfillment, supports allocation and reconciliation of licenses across supported products. EnterpriseLicense Manager also provides enterprise-level reporting of usage and entitlement, which includes statusmessages. Alarms are generated by Unified Communications Manager.

Alarms

Unified Communications Manager generates the following alarms for licensing:

Recommended ActionDescriptionAlarm

Connect Enterprise LicenseManager to the product

Enterprise License Manager NotConnected (WARNINGALARM)

CiscoElmNotConnected

Upload additional licenses. Verifythat Enterprise LicenseManager isconnected to the product.

The grace period for licensing hasexpired (WARNING ALARM)

CiscoNoProvisionTimeout

Determine why the system timechanged.

System time has changed(INFORMATIONAL_ALARM)

CiscoSystemTimeChange


Grace period countdown towardsno provisioning allowed(INFORMATIONAL_ALARM)

CiscoGraceTimeLeft


System is in overage which meanslicensed resource limit has beenexceeded on the system(WARNING_ALARM)

CiscoSystemInOverage

Verify Enterprise LicenseManagercertificates. This could be a"man-in-the-middle" attack.

Certificate Mismatch betweenCisco Unified CommunicationsManager and EnterpriseLicenseManager(ERROR_ALARM)

CiscoSystemSecurityMismatch

If Unified Communications Manager does not have sufficient licenses, an alert is generated; for informationon alerts, see the Cisco Unified Real Time Monitoring Tool Administration Guide.


LicensingTroubleshooting Licensing

Enterprise License Manager Status Messages

The following is a list of all status messages as they appear on the screen of the License Usage report:

DescriptionAlarm MessageStateDevice

New installation – starter licenseThe system is operating on demolicenses that will expire in 60 days.Add this system to an EnterpriseLicenseManager and install sufficientlicenses to cover its usage beforeexpiration in order to avoid losing theability to provision users and devices.

Demo modeUnifiedCommunicationsManager

License resource limits have beenexceeded and the system isoperating with insufficient licenses.

The system is operating with aninsufficient number of licenses.Configure additional licenses in yourEnterprise License Manager in orderto restore the ability to provision usersand devices.

License overageUnifiedCommunicationsManager

Unified Communications Managerto Enterprise License Managerconnectivity has been lost or asuccessful synchronization has notoccurred.

The system has not synchronizedsuccessfully with Enterprise LicenseManager for 10 days. If successfulsynchronization does not occur withinthe next 50 days, you will no longerbe able to provision users and devices.

EnterpriseLicense Managernot connected

UnifiedCommunicationsManager

The following is a list of all status messages as they appear on the screen of the Enterprise License Manager:


New installation – no (product)licenses installed.

Enterprise License Manager isoperating in demo mode. Installlicenses to cover the licenserequirements of your productinstances in order to avoid losingfunctionality in those products.

Demo modeEnterpriseLicenseManager

Message displayed in EnterpriseLicenseManager within Dashboardand License Usage displays.

Insufficient LicensesLicense overageEnterpriseLicenseManager




Synchronization has not occurredwith device. Message(synchronization status and last date)is displayed on Dashboard andInventory displays.

• Instance Unreachable

• Login Failed

• Certificate Mismatch

• Registration Conflict

• Invalid Server Type

• Product Type Mismatch

• Duplicate Product Instance

EnterpriseLicense Managernot connected

EnterpriseLicenseManager



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Licensing - Cisco...Licensing CiscoUnifiedCommunicationsManagerLicensingismanagedbytheEnterpriseLicenseManager.Licenses …