LIBRARY SERVICES: A BOOM IN POPULARITY

Library User Visits

Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul0

10000

20000

30000

40000

50000

60000

70000

80000

90000

Cline Library Gate Counts

Gate Count 2010-2011Gate Count 2009-2010Gate Count 2008-2009Gate Count 2007-2008

ASNAU Sponsored Extended Hours

6:30 PM 7:30 PM0

100

200

300

400

500

600

700

800

900

1000

Weekend Extended Hours

SepOctNovDecJanFeb

Ask a Librarian Chat Service

Aug Sep Oct Nov Dec Jan Feb Mar Apr May0

50

100

150

200

250

300

Ask A Librarian Chat

2009-20102010-2011

Databases34%

Media21%

Books15%

User Ac-

counts3%

Citations5%

Docu-ment De-

livery 5%

Room Reserva-

tions5% Other

11%

What Users are Asking

Library Rooms

Group Study RoomsGroup Study Rooms

  2010-2011 2009-2010 2008-2009

Aug 51 109

Sep 806 782

Oct 1293 1071

Nov 1318 1080

Dec 1008 410

Jan 266 189 229

Feb 939 789 590

Mar 807 727

Apr 1273 1105

May 336 347

Jun 86 109

Jul 67 83

Individual Study Rooms

Multimedia StudiosIndividual Study Rooms

2010-2011 2009-2010 2008-2009

Aug 45 55

Sep 511 387

Oct 716 483

Nov 676 451

Dec 525 198

Jan 194 121 140

Feb 436 367 269

Mar 344 283

Apr 525 492

May 168 204

Jun 71 53

Jul 74 54

Multimedia Studios

2010-2011 2009-2010 2008-2009

Aug 51 19

Sep 95 62

Oct 158 69

Nov 210 84

Dec 131 37

Jan 67 30 2

Feb 177 88 19

Mar 86 57

Apr 126 94

May 62 30

Jun 56 39

Jul 50 27

Desktop PC Usage

Cline Library’s popularity is booming and it shows in our count of users in the library each month.  In September 2010, the library had 82,887 visits to the building from students, faculty, and the community.  This is 17,562 more visits than in Sept. 2009.  Group study rooms, multimedia production studios, and individual carrels have been packed.  During the Fall 2010 semester, the library’s Assembly Hall served as a classroom for over 6,000 students. During this same period, Cline Library completed almost 50,000 requests for items through Document Delivery Services, and digitized almost 2,500 items for classes to be used through Blackboard Vista in support of classes and assignments.  We had almost 300,000 logins from the library’s computers and served over half a million users in the library.  We assisted students via our service desks in the library, by telephone, email, and introduced our new assistance via chat, with students coming to us with their questions from across the community—including from the 3rd floor of the library!  We introduced the library’s first mobile applications for all the smartphone addicted students, faculty, and staff. 

In fact, the library is so popular, it was voted as one of the places to invest ASNAU dollars to pilot extended library hours for Fall 2010 and Spring 2011.  Hours were extended from 12 a.m. to 2 a.m. Sunday through Thursday, as well as extended hours on Friday and Saturday from 6 p.m. to 8 p.m. Hourly user counts were taken to assess the usage of these extended hours.

Cline Library added Chat and text as a way for users to communicate with library staff.  The new Chat service started as a pilot project in Spring 2010.  After great success, the Chat service was implemented as a continued service as of Fall 2010 and continues to grow in popularity.

Cline Library offers fifteen group rooms and ten individual study rooms of various sizes available to NAU and CCC students.  The group study rooms are available for groups of between two and 10 students for up to two hours. Whereas, the individual rooms are for private study for up to four hours at a time. These rooms are increasing in popularity. In Fall 2010, the group study rooms saw a 23% increase in usage from Fall 2009 and the individual study rooms saw an increase of 36%. In Fall semester 2008, one of the Media Services screening rooms was renovated and made into a self-service multimedia production studio, “Studio B.” Due to the overwhelming demand for Studio B, another screening room was converted into a second multimedia studio, “Studio C.” Each studio contains a 24’ iMac with iLife and other multimedia programs, a professional quality microphone and sound absorbing walls. Studio B also has a PC with the Adobe Master Collection. The Studios are open to all NAU users: students, staff, and faculty.

12:30 AM 1:30 AM0

200

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800

1000

1200

1400

1600

1800

Weekday Extended Hours

SepOctNovDecJanFeb

Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul0

5000

10000

15000

20000

25000

30000

35000

40000

45000

Desktop PC Usage

2010-20112009-20102008-2009

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Lending LaptopsCline Library offers laptops for checkout by students in our Media Services Department.  We currently have 40 Dell PCs and 15 Macintosh computers available for checkout. The Library's laptop check-out service is funded by the NAU "Driving Student Success" IT fee.

Sep-10

Oct-10

Nov-10

Dec-10

Jan-11

Feb-11

250 750 1250 1750 2250 2750

Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11

PC 1454 2130 2776 2247 724 2307

Mac 539 536 439 366 337 910

Laptops Checked Out

The library also has 170 highly used desktop computers throughout Cline’s over 200,000 square foot building.

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