Let's Work it Out - How to Work Through Confrontations

  • Published on
    15-Mar-2016

  • View
    212

  • Download
    0

DESCRIPTION

This workshop will identify what creates conflict. Help to understand basic behavioral styles, how they can create and resolve conflict. Learn how to develop appropriate communication and listening skills to resolve misunderstandings. Finally, the workshop will cover how to be an effective third-party facilitator for solutions to disagreements.

Transcript

  • For Assistance Email: support@trainhr.com Phone: 800-447-9407 or Fax your PO to: 302-288-6884

    Live Webinar on

    Let's Work it Out - How to Work Through Confrontations

    Date & Time:

    This workshop will identify what creates conflict. Help to understand basic behavioral styles, how they can create and resolve conflict. Learn how to develop appropriate communication and listening skills to resolve misunderstandings. Finally, the workshop will cover how to be an effective third-party facilitator for solutions to disagreements. Employee conflict in the workplace is a common occurrence, resulting from the differences in employees' personalities and values. Dealing with employee conflict in a timely manner is important to maintaining a healthy work environment. Believing that a conflict will simply disappear is an inaccurate assumption to make because simple conflicts can grow into major problems if not dealt with appropriately. This webinar will identify how values, individual goals, emotions, lack of listening, resources, accountability and unclear expectations can all lead to workplace conflict. Behavioral styles are at the root of communication style and greatly impact how "happy" and effective we are in any role. Adapting to a role that isn't a natural fit causes us stress. Within teams different behavioral styles can lead to conflicts because communication styles can be like opposite magnetic poles repelling, instead of attracting. During the best of times, when stress is not too high and things are generally running smoothly, our style differences don't cause major issues. Co-workers can go about business, relying on their comfortable ways of getting things done. In fact, differences in behavior styles are hardly noticed. However, as stress mounts, especially when we have to work closely with others, our styles become more noticeable and more apt to enhance conflict. This workshop will review the five behavioral styles of: competition, accommodation, avoidance, compromise and collaboration. When a tense situation arises or an interaction becomes uncomfortable, people will rely even more on their preferred style of behavior to solve the problem at hand. If both parties are focused on their needs and not the other person's needs, tension will grow. How to use different behavior styles to remove personal behavioral preferences from a situation to move the conflict from personal wants to mutually agreed to resolutions will be discussed.

    l Identify what creates conflict l Understand behavioral styles and how they impact

    relationships l How to develop active listening skills l How to resolve conflicts l How to be an effective third-party facilitator for solutions

    Click here to register for this webinar

    l Managers l Supervisors

    Wednesday, September 12, 2012

    10:00 AM PDT | 01:00 PM EDT

    Duration: 60 Minutes Instructor: Kathy Coughlin

    Location: Online Price : $145.00 (for one participant)

    Overview:

    Areas Covered in the Session:

    Who Will Benefit:

    Register Now

    Instructor Profile:

    Kathy Coughlin is co-founder and president of Team HR, a consulting firm specializing in providing solutions to organizations human resources challenges. Ms. Coughlin has over twenty-five years of human resources management experience and has held positions of VP Human Resources and Director of Human Resources for med size organizations of 400 employees to large organizations of over 3000 employees. After starting her career in human resources as a Recruiter & Trainer, she progressed to Human Resources Manager, Assistant Human Resources Officer, Director of Human Resources and VP of Human Resources. Except for her initial assignment, all of her positions have been responsible for the broad spectrum of human resource generalist. Ms. Coughlin provides employee and supervisor training to large and small businesses, the Small Business Development Center, and is a member of the Palm Beach Community College Business & Industry Training Speakers Bureau. ...more

    Kathy Coughlin Co-Founder and President,

    Team HR

    Suggest a Topic More Webinars

    Your Necessity is our Priority

  • l Employees l Human Resources

    It would be really nice if you can circulate this mail to all your deserving colleagues who can immensely benefit from this program. For more information, please contact the event coordinator. We look forward to seeing you at the webinar. Best regards, Event-coordinator TrainHR

    TrainHR www.trainhr.com 1000 N West Street Suite, 1200 Wilmington DE 19801 Phone: 800-447-9407 or Fax your PO to: 302-288-6884

    If you do not wish to receive this training alerts from GlobalCompliancePanel Click Unsubscribe