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Less is More in Primary Health Care
Doctoral Candidate, Sanne Lykke Lundstrøm
Project in cooperation between- DTU Management Engineering, Technical University of Denmark- Research Unit of General practice, University of Copenhagen- Research Unit of General practice, University at Southern
Denmark
2 DTU Management, Danmarks Tekniske Universitet
General Practice in Denmark• The Danish welfare system with universal access to health care is
build around the primary health care
• All Danish residents have free and direct access to general practitioners (GPs)
• This gatekeeping system essentially is designed to support the principle that treatment ought to take place at the lowest effective care level along with the idea of continuity of care provided by a family doctor
• General practices have been able to adapt and position them as an important part of the Danish health care system by providing cost-efficient, first-line services and careful gatekeeping
3 DTU Management, Danmarks Tekniske Universitet
General practice are facing big challenges • Quality of treatment have showed significant variation in general
practice
• The patient load are getting bigger due to a growing elderly population and a decreasing number of GPs
• The number of patients with chronic diseases are growing in general practice
• Patients who earlier were treated in the secondary sector are now being moved to general practice for treatment and monitoring e.g. patients with diabetic, COPD…
4 DTU Management, Danmarks Tekniske Universitet
Relational Coordination
Shared goals
Shared knowledge
Mutual respect
Frequent communication
Timely communication
Problem-solving communication
5 DTU Management, Danmarks Tekniske Universitet
Organisational Social Capital
Justice
Cooperation
Trust
6 DTU Management, Danmarks Tekniske Universitet
Aim of this study
• To measure levels of relational coordination and organisational social capital in the Danish general practice
• To examine if high relational coordination and/or relational coordination is correlated with characteristics of general practice.
7 DTU Management, Danmarks Tekniske Universitet
Questionnaire • Relational coordination:
– 7 items– 7 dimensions
• Social capital:– 11 items– 4 dimension:
• Vertical trust, • Horizontal trust• Justice• cooperation skills
• Background information:– Profession– Full time – part time – Gender– Years in general practice
8 DTU Management, Danmarks Tekniske Universitet
Data collection
Profession Antal
Doctor – owner
1127
Doctor - employee
801
Secretary 674
Nurse 253
Technician 63
Others 75
Didn’t check the box
36
17.04.2008Præsentationens navn9 DTU Management, Danmarks Tekniske Universitet
Results
• The practice form were highly significant for the rating of organisational social capital and relational coordination.
• Single-handed practices had the highest rating of social capital and relational coordination;
– partnership had the lowest
• Practices with a higher patient to employee ratio had higher relational coordination.
• Geography location, gender and age were not significant for the rating of organisational social capital or relational coordination
10 DTU Management, Danmarks Tekniske Universitet
Are we building a better or worse general practice?• There is a general move towards larger practices from both a
political side as well as from healthcare professionals, in particular physicians
• In order for larger general practices to fully utilise the resources available to them, they need to make coordination and communication a priority
• Earlier studies shows that relational coordination is associated with high quality of treatment and organisational social capital is associated with job satisfaction and low turnover.
• We need to reconsider if fewer, but larger general practice are the right way to handle the increasing demand on general practice due to the growing and ageing population.
11 DTU Management, Danmarks Tekniske Universitet
Thank you for your attention