Lejla Kodrić, MA, ABD Faculty of Philosophy University of Sarajevo Bosnia and Herzegovina

Digital Information Services of Heritage Institutions –

Exploiting Potentials of Web 2.0 Technologies

Lejla Kodrić, MA, ABDFaculty of Philosophy University of SarajevoBosnia and [email protected]

Lejla Kodrić, INFuture 20092

Digital Information Services of Heritage Institutions...

Contents– Towards 2.0 Information Services– Library Instruction in the Web 2.0 Technology Environment– 2.0 Reader’s Advisory Services– Heritage Information Services within Web 2.0 Social

Network Spaces– Adjusting Heritage Information Services to 2.0 Information

Service Environment– Conclusion


Towards 2.0 Information Services (I)

Information services of heritage institutions have been particulary reshaped encountering potentials offered by Web 2.0 technologies

Heritage services in general have gradually raised awareness of the 2.0 concept

Information services of heritage institutions, due to their immanently communicative and participatory nature, are among the first heritage services that have evidently and more intensively begun using the opportunities offered by Web 2.0 technology


Library Instruction in the Web 2.0 Technology Environment (I)

Library / heritage instruction early ‘migrated’ into the socially richer Web 2.0 environment

More interactive, sophisticated and emphatically multimedia library instruction

Instructing users through online quizes, wikis, blogs, chat rooms


Library Instruction in the Web 2.0 Technology Environment (II)

Increasingly appealing, and thus necessary use of podcasts

Heritage institutions are still, in most communities, in the experimental phase of implementing podcasting in the field of providing heritage information services

The entry in the “podcast world” is an unstoppable process for growing number of business and educational institutions


Library Instruction in the Web 2.0 Technology Environment (III)

Heritage institutions services context have proven podcasts to be effective tools in providing information services, frequently instruction ones

Users are increasingly interested in enriching podcast instruction and information services with visual components




Library Instruction in the Web 2.0 Technology Environment (IV)

Game technology, for a long time used in libraries in a more traditional manner, has been actualized

Serious or peer designed games as a tool for library instruction, or library information services in general

Digital videogames serve and teach users through a synergy of information and recreation tasks in an entertaining and relaxing way




2.0 Reader’s Advisory Services (I)

2.0 reader’s advisory services, as part of reference services, have undergone a significant change within the current information environment

Their redefinition is a consequence of reader’s advisory service redefinition that has appeared in the commercial, non-heritage environments, thus evidently becoming competition to heritage services of this kind


2.0 Reader’s Advisory Services (II)

LibraryThing, Shelfari, Goodreads, Literature Maps etc. offer services which are traditionally in the domain of heritage institutions

Blogs and wikis are becoming spaces for providing reader’s advisory services

Library catalog, traditionally closed for direct reader’s advisory services, is becoming space for expressing user’s opinions and advising readers




2.0 Reader’s Advisory Services (III)

Web 2.0 contributed to reader’s advisory services by advancing conversation on library materials, currently held not only between information experts and users, but also among users themselves

Sources of “recommending” materials have also been upgraded and generated by various points of view, equally open to everyone


Heritage Information Services within Web 2.0 Social Network Spaces (I)

Heritage institutions have always been “local gathering points”

Up-to-date Web 2.0 social networks are promising in the context of activities of such institutions

Developing awareness of the importance of the so called push principle


Heritage Information Services within Web 2.0 Social Network Spaces (II)

The presence of heritage institutions in Web 2.0 social network, primarly in the form of information services, is the reality of a large number of heritage institutions

Numerous prominent heritage institutions have established their presence on Facebook, MySpace etc...




Heritage Information Services within Web 2.0 Social Network Spaces (III)

The fear of losing the “professional” atmosphere in providing heritage information services in an informal environment

The fear of leaving the home ground and of becoming part of a completely different network while providing heritage information services


Heritage Information Services within Web 2.0 Social Network Spaces (IV)

Heritage institutions in their struggle over the user’s interest, for their social relevance, and finally, their survival, need to step out of their original contexts and temporarily move into the customer’s context

The importance of heritage institutions will not diminish if their services are offered at a “trivial” place such as MySpace or Facebook


Heritage Information Services within Web 2.0 Social Network Spaces (V)

Heritage institutions are establishing their Second Life presence

Information services are among the first services offered as a consequence of the presence of heritage institutions within virtual worlds such as Second Life


Heritage Information Services within Web 2.0 Social Network Spaces (VI)

User need to be served in the space s/he usually is in, as well as at the point of need

Promotion of so called “anonymity culture” and of being “at user’s fingertips”


Adjusting Heritage Information Services to 2.0 Information Service Environment (I)

Simple and fast way of adjusting information services of heritage institutions to 2.0 service environment – blogs, wikis, RSSs...

Blogs and wikis enable exceptional user’s participation

RSSs enable complete information personalization


Adjusting Heritage Information Services to 2.0 Information Service Environment (II)

Web 2.0 tools are effecting evident changes within both internal and external communication processes

Personal blogs / Institutional blogs

Library wiki is moving “virtual group instruction room” to the online environment


Conclusion

Heritage institutions are advancing their information services using tools such as podcasts, digital videogames, Web 2.0 social networks, virtual worlds and other tools to be developed in the future

They have a social duty, or responsibility of continued adoption of new, more convenient tools

Web 2.0 technology environment enabled various manifestations of information services in the redefined environment

Thank you for your attention!

INFuture 2009

Documents

Lejla Kodrić, MA, ABD Faculty of Philosophy University of Sarajevo Bosnia and Herzegovina