Leigh Ann Pagnard Resume - 2016

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Leigh Ann Pagnard, MBA, TSC, CSP

Type A - Catalyst for Growth

SENIOR EXECUTIVE

Assiduous, energetic and exacting performer who adds shareholder value through hands-on, motivational and decisive leadership.

Orchestrator of multiple turnarounds through leveraging business development, operations, and teambuilding expertise.

Charismatic, articulate and persuasive communicator who conceives and develops strategic plans, effectively drives enthusiastic adoption, executes, and delivers desired results.

Technology “geek” and power user who seeks out the best tools, trains, and implements solutions.

CORE COMPETENCIES | SIGNATURE STRENGTHS AT A GLANCE | ATTRIBUTES

STRATEGIC PLANNING & GROWTH | FINANCIALS & BUDGETING / P&L | PROCESS IMPROVEMENT | M&A | TURNAROUNDS HUMAN RESOURCES | PRESENTATION | MARKETING | BRAND DEVELOPMENT / MANAGEMENT | STAFF TRAINING & DEVELOPMENT

SPECIALIZED EXPERTISE

HEADED ALL FACETS OF A COMPLEX ACQUISITION, FROM DUE DILIGENCE AND CONSTRUCTING AN OFFER BASED ON PROJECTED FUTURE

earnings (with minimal initial cash outlay and limited risk) to training and integration. Upon last-minute acceptance of offer, drove all facets of the acquisition: assembled a team, led all-day training on Christmas Eve and deployed the team across 7 sites in 4 states the day after Christmas on 3 month reassignments to review systems and processes, welcome all new staff and secure customer relationships. In addition to delivering revenue and gross margin, this acquisition a critical footprint in 4 strategic target markets, expanded diversification and increased brand value.

“What others say…”

“OVER THE YEARS, I HAVE HAD THE HONOR TO WORK WITH MANY TALENTED LEADERS IN A VARIETY OF INDUSTRIES. SHE IS, QUITE SIMPLY, the best executive leader and employee that I have been privileged to know.”

Cleve Campbell, CEO (retired), Belcan Corporation

CAREER TRACK & PERFORMANCE | DRIVING FORCES

CRESCENDO CONSULTING OWNER / PRESIDENT, 2013-Present

Purpose and Scope: Deliver shareholder value, improve operations, accelerate growth, and increase efficiency of small- to mid-sized businesses in all stages of development through strategic consulting and mentoring.

Organizational Impact | Contributions:

Completed an operating process and target growth location analyses with $70M commercial staffing organization, providing a strategic path forward for the company to attain desired growth trajectory and obtain additional economies of scale.

Analyzed existing business plan and infrastructure of a $2M medical technology and services firm; provided recommendations to streamline processes, execute a rapid multi-site expansion and target high-value revenue opportunities.

Evaluated acquisition target for privately-held commercial staffing organization. Assessed strategic expansion plans and technology of small engineering outsourcing and technical recruiting

firm, including organizational structure, CRM/recruiting software, social media technology tools, sourcing process, and business development initiatives; delivered guidance to accelerate growth.

Created marketing content, including logo, graphics, and investor presentation, and provide ongoing strategic operational consulting to informatics start-up.

mailto:[email protected]

http://www.linkedin.com/in/leighannpagnard


YOURENCORE $50m Privately-held Consulting Organization

CONSULTANT THEN VICE PRESIDENT, OPERATIONS, 2014-2015

Purpose and Scope: After an in-depth consulting engagement, joined the executive team to implement my recommended strategic path forward – selecting and implementing new technologies, streamlining and automating processes, and driving talent engagement in this $50M privately-held consulting firm specializing in life sciences, consumer, and food industries.


Provided organization with strategic path forward, technology, and processes to compete within the staffing industry while maintaining consultative brand positioning.

Improved hiring efficiencies by over 65%, reducing required activities and implementing workflow automation. Implemented critical industry-leading operational technology, integrating multiple systems, in short time frame to

meet #1 customer requirements. Developed and implemented in-depth technology training, wrote learning tools, and delivered both in-person and

distance learning. Initiated industry-leading metrics and analytics providing individual and group productivity and accountability. Led contract negotiations and successfully achieved significant bill rate increases and risk-reducing concessions

for multiple Fortune 100 top 10 clients. Delivered detailed expert care program to improve attraction, engagement, and retention of highly-skilled scientific

and technical talent. Streamlined onboarding process, reducing manual requirements by over 50% and initiated use of key compliance

technology.

BELCAN CORPORATION Comprehensive Experience (1993-2013)

$600m Privately-held Multinational Outsourcing and Staffing Organization SENIOR VICE PRESIDENT, 2012-2013

Purpose and Scope: Collaborated effectively with other senior executives, major stakeholders, and key personnel focused on strategic business planning and execution to expand corporate reach, profitability, and brand awareness on a global scale.


Developed, automated, and implemented corporate-wide strategic planning process. Engaged participation of service organizations. Aligned to deliver improved accuracy of financial projections.

Harnessed technology talents to increase efficiencies, lower costs, and boost service delivery excellence across the corporation. Led the creation and implementation of a leadership dashboard for the CEO and owner that improved C-level planning, goal setting, and accountability for strategic achievements.

Spearheaded in-depth market analyses to identify growth opportunities that provided strategic advantage.

Directed a major marketing initiative by developing a unified brand theme and verbal identity, and subsequently aligned strategy with incentives and operational accountability at all levels.

Captained the business development turnaround of an ailing factory automation operation. Crafted new marketing communication strategies and practices that included social media and content marketing, and developed and supported adaptation of an efficient single CRM system.




PRESIDENT, BELCAN STAFFING SOLUTIONS/THE BELFLEX NETWORK, 2011 - 2012 VICE PRESIDENT, BELCAN STAFFING SOLUTIONS/THE BELFLEX NETWORK, 2006 - 2011

Purpose and Scope: Lead this neglected commercial staffing services division to achieve exceptional performance that far exceeded expectations and to be ranked as the fastest-growing unit company-wide.


Expanded the unit from 7 locations in 3 states to 26 in 12 states. Within 5 years, grew revenues by 163% ($43M to $115M), achieved 20.3% CAGR, and improved GM by 21%.

Operational improvements under watch included development of an innovative risk management program utilizing real-time data, reduced workers’ comp costs and acquisition and implementation of new operating technologies.

Secured funding and deftly led the acquisition of 4 companies that broadened market reach, established the Belcan brand in 5 additional strategic markets, provided a springboard for future revenue growth and validated Succeed With A Team (SWAT) implementation and mentoring strategy.

Developed and implemented an aggressive marketing plan which resulted in new customers, industry awards and honors, and continues to deliver valuable differentiation in a crowded, competitive environment.

Concurrently assisted with special projects. These included reengineering Alton Healthcare, a divestiture company, in applying leading-edge technologies and manufacturing / engineering efficiency methodologies that significantly boosted business results. Served as Manager of Operations for a newly acquired VAR. Grew the organization from 4 to 7 locations. Opened the first VAR in China. Achieved Platinum-level performance and ranked #1 reseller of PTC software solutions in the Midwest, #2 in the United States.

OWNER/CO-FOUNDER, PAGNARD ENTERPRISES (FRANCHISE OF BELCAN STAFFING SOLUTIONS), 2000 - 2005


(Concurrent with Employment at Belcan TechServices) Led greenfield mid-sized metropolitan market entry and developed thriving $1,000,000+ operation. Profitably sold in competitive bidding process to eliminate conflict of interest and assume leadership of Belcan Staffing Solutions.

VICE PRESIDENT, BELCAN TECHSERVICES, 1997 - 2005


Managed P&L results for multiple technical / IT staffing, direct hire, and MSP locations for this division generating a combined $200M in annual sales volume. Areas of focus included creation of a centralized services organization, acquisitions and integrations, franchise compliance auditing, marketing program development, branding, strategic planning, and negotiating and closing high-profile sales opportunities.

Previous Belcan positions (1993-1996) include: Administrative Coordinator | On-Site Administrator | Operating Software Beta Tester | Manager of Customer Satisfaction

LEARNING CREDENTIALS & ENRICHMENTS

MBA – INTERNATIONAL BUSINESS & HUMAN RESOURCES, 1995 Xavier University, Cincinnati, OH - 3.9 GPA

BACHELOR OF ARTS – INTERNATIONAL STUDIES, GLOBAL ECONOMICS & INTERNATIONAL BUSINESS, 1992 Cedarville University, Cedarville, OH

3.9 GPA | Graduated 2nd in Class | Summa cum Laude, Honors Program | Treasurer, Tau Delta Kappa

Certificat Practique de Langue Française University of Grenoble, Grenoble, France

Microsoft SharePoint Site Owner/Power User, 2013

Technical Staffing Certified (TSC), Certified Staffing Professional (CSP)

American Staffing Association, Since 2012

Project Management Using Earned Value Humphrey’s & Associates, 2011



Documents

Leigh Ann Pagnard Resume - 2016