Learning (SIU) Complete SIU How To Guide - …myinfo.sysco.com/Learning/documents/SIU/Guides/Learning_SIU...Learning (SIU) Complete SIU How To Guide . Complete SIU How To Guide 2 Copyright

LEARNER Learning (SIU) Complete SIU How To Guide

Complete SIU How To Guide

2

Copyright © Sysco Corporation 9/10/2015

Table of Contents Select a line to jump to the corresponding section of the guide.

Sysco Interactive University (SIU) ................................................................................................................... 4

Introduction ........................................................................................................................................................... 4

Resources................................................................................................................................................................ 4

Availability .............................................................................................................................................................. 4

Need to Know ............................................................................................................................................................ 5

News ......................................................................................................................................................................... 5

System Updates ................................................................................................................................................... 5

Delivery Types ...................................................................................................................................................... 6

Areas of Study ...................................................................................................................................................... 7

Assignment Labels............................................................................................................................................... 7

Accessing SIU ............................................................................................................................................................ 8

Navigate to SIU .................................................................................................................................................... 8

My Learning Assignments ..................................................................................................................................... 9

Collapsed View ...................................................................................................................................................... 9

Expanded View ................................................................................................................................................... 10

Filtering .................................................................................................................................................................. 11

Training List Views ............................................................................................................................................ 11

Launch Online Course ...................................................................................................................................... 12

Classes ................................................................................................................................................................... 12

Drop Online Course ........................................................................................................................................... 13

View Certification Requirements .................................................................................................................. 13

Withdraw from Certification........................................................................................................................... 14

Catalog Search ........................................................................................................................................................ 15

Overview ............................................................................................................................................................... 15

Narrow Search Results .................................................................................................................................... 15

Browse Training .................................................................................................................................................. 15

Search and Register for Curricula ............................................................................................................... 16

Search and Register for Certifications ....................................................................................................... 17

Search and Register for Online Courses ................................................................................................... 18

Links ............................................................................................................................................................................ 19

Overview ............................................................................................................................................................... 19

Link Descriptions ................................................................................................................................................ 19


3


My Curricula ............................................................................................................................................................. 20

Overview ............................................................................................................................................................... 20

Curriculum Details ............................................................................................................................................. 20

Remove Curricula .............................................................................................................................................. 21

History ........................................................................................................................................................................ 22

Overview ............................................................................................................................................................... 22

Full Learning History List ................................................................................................................................ 22

Review Completed Courses ........................................................................................................................... 23

Spotlight .................................................................................................................................................................... 24

Overview ............................................................................................................................................................... 24

Launch Spotlight Course ................................................................................................................................. 24

Recommended ........................................................................................................................................................ 25

Overview ............................................................................................................................................................... 25

Launch .................................................................................................................................................................... 25

Decline ................................................................................................................................................................... 26

Recommend Training ....................................................................................................................................... 27

Reports ....................................................................................................................................................................... 28

Available Reports ............................................................................................................................................... 28

Access Reports .................................................................................................................................................... 28

Process Reports .................................................................................................................................................. 29

Resource Library .................................................................................................................................................... 30

Overview ............................................................................................................................................................... 30

Glossary ..................................................................................................................................................................... 31

Terms ..................................................................................................................................................................... 31

Roles ....................................................................................................................................................................... 31

Support ...................................................................................................................................................................... 32

Contacts................................................................................................................................................................. 32

Guides .................................................................................................................................................................... 32


4


Sysco Interactive University (SIU)

Introduction Sysco Interactive University (SIU) is an award winning, online corporate university used

to manage and deliver quality, cost-effective learning resources.

SIU training is available to all Sysco associates at no charge.

Resources SIU offers the following free resources to all Sysco associates:

Resource Description

Online Courses Self-paced training offered online

Classes

Classroom-based training sessions which can be tracked in SIU

Note: To find out of a Class can be tracked in SIU, contact the SIU team using the contact information at the end of this guide.

Curricula Job-specific groupings of online courses and classes created to

align skills and knowledge for particular roles across Sysco

Certifications Groupings of online courses and classes that are supplemental

to job-specific training

Resource Library Database of free learning tools and documents

Sysco e-Meeting

Free online meeting tool

Note: Refer to the Sysco e-Meeting guides in the Knowledge Base for additional information.

Availability SIU is housed in Talent Central on the Learning (SIU) page. Access is available 24/7 to all

Sysco associates who want to take training.

To access SIU learners need the following:

Internet access

Network ID

Network Password

Profile in SAP (Sysco’s HR database of associates)

Note: Contact SBS Support for Sysco network ID and password information.


5


Need to Know

News The News window shows important information about SIU. This window appears

automatically upon first accessing SIU.

Select the Do not show this page every time I sign in checkbox to prevent the window

from appearing every time SIU is accessed. To reopen the window, click the News link in

the Links tile.

Note: If the News window reappears after selecting the “Do not show” checkbox, the information has

been updated. Learners should review any new information in the News window before closing it.

System Updates

SuccessFactors, the software behind Talent Central, performs regular maintenance to keep

the system operating effectively and has quarterly releases of new features and enhanced

tools.

Learners may see SuccessFactors Scheduled Maintenance Notification windows upon access

to Learning (SIU) alerting users of any upcoming maintenance. These notification windows

should be read in their entirety to be fully informed of important information.

Continued on next page


6


Need to Know, Continued

Delivery Types There are five delivery types for training.

Delivery

Type Icon Description

Online

Self-paced online courses, including off-the-shelf content from

Skillsoft and custom Sysco content

Class

Classroom-based training sessions which can be tracked in SIU

Note: To find out of a Class can be tracked in SIU, contact the SIU team.

Curricula

Job-specific groupings of online courses and classes created to


Note: Curricula can be assigned automatically based on job role.

Certification

Groupings of online courses and classes that are supplemental

to job-specific training

Note: Certifications can be self-assigned by the learner, recommended or required by a learning admin, or recommended or required by a manager.

Survey

Series of questions which allow SIU to improve the learning

experience for all Sysco associates

Note: Surveys are required for course completion.



7


Need to Know, Continued

Areas of Study Courses can fall into one of three areas of study.

Area of

Study Description

Business

Professional & organizational development courses - topics include:

Coaching

Customer service

Defensive driving

Human resources

Management

Safety

Desktop

Desktop applications training - topics include:

Adobe Photoshop

Microsoft Office

Consumer finances

Digital photography

Lotus Notes

Productivity

Technology

Technical

Technical skills training - topics include:

Application development (with Java/.NET/VB & more)

E-Commerce

Microsoft Databases

Networking

Oracle

Windows/Unix/Linux server administration

Assignment Labels

Each delivery type has a label denoting the assignment method.

Assignment Label Description

Required

Assigned to the associate by their manager, by a learning

admin, or based on job role as training required for the

associate’s job or to meet Sysco compliance

Note: Managers receive notifications for overdue required training.

Recommended

Assigned to the associate by their manager, by a learning

admin, or based on job role as suggested training for the

associate’s development

Self-Assigned Assigned by the associate


8


Accessing SIU

Navigate to

SIU To go directly to the Learning (SIU) page in Talent Central, navigate to http://siu.sysco.com.

Notes:

Talent Central uses a single sign-on feature so learners who are connected to the Sysco network do not need to log into the site for access.

Links to Talent Central and Learning (SIU) can also be found in the Sysco Associate Portal.


http://siu.sysco.com/


9


My Learning Assignments

Collapsed

View The My Learning Assignments tile defaults to the collapsed view for a quick glance of

training status. There are three groups shown in this tile: overdue, due next, and due

later.

Group Description

Overdue Courses that have not yet been completed and are past their assigned

due date

Due Next Courses that have an assigned due date and are due within the next 7

calendar days

Due Later Courses that have a due date more than 7 calendar days out or do not

have a due date

Each of the groups has a circle in the top-right corner with either a number or a

checkmark.

Inside the Circle Meaning

Checkmark There are currently no items in the group that require attention

Number

The number of items in the group that require attention

Tip: Click the group icon to expand the tile and see which learning items need attention.



10


My Learning Assignments, Continued

Expanded

View The expanded view of the My Learning Assignments tile shows a full list of items requiring

attention.

Icon Action

Expand tile

Collapse tile

Note: Expand/collapse icons are located in the top-right corner of the green title bar.

From the expanded view learners can:

Expand/collapse each due date group

Start a course

Continue a previously started course

Drop a course

Access additional course details

Recommend training

Notes:

When a curriculum is assigned, the individual required courses display in the My Learning Assignments tile.

When a certification is assigned, the certification displays in the My Learning Assignments tile

as a singular item.



11



Filtering While in the expanded view of the My Learning Assignments tile, learners can filter their list

of learning items. This allows learners with a very long list to find specific training more

quickly.

Follow the steps below to apply filters to the My Learning Assignments tile.

Step Action

1

Expand the My Learning Assignments tile by either clicking the Expand Tile

icon or clicking one of the groups which has items that require attention.

2

Click the Filter link from the top-right corner of the green title bar.

3

Filter the items by:

Entering a course name or ID in Keyword

Selecting a training type from the All Course Types drop-down list

Selecting an assignment type from the All Assignment Types drop-

down list

Result: Only training meeting the criteria of the filters displays.

Training List

Views While in the expanded view of the My Learning Assignments tile, learners can change the

view by selecting the view icons in the top-right corner of the green title bar.

View Item View

Card

Shows the learning item with some course and assignment details

List

Shows the item with minimal details


12



Launch Online

Course Follow the steps below to launch an online course from the My Learning Assignments

tile.

Step Action

1 Expand the My Learning Assignments tile.

2

Click the START COURSE button.

Result: The course launches in a new window. Notes:

See the Search and Register for Online Training section of this guide for

instructions on finding and registering for online courses. Courses that were previously started and closed show a CONTINUE COURSE

button.

Classes Associates are registered for classes by their Class Admins so they should not search or

register for classes.

Associates who are enrolled for a class will see the class appear in their My Learning

Assignments tile. No further action is required by the associate – attendance will be

marked by the Class Admin.

When an associate is registered for a class, an email is sent from the SIU system to the

associate with class details, including date, time, location, instructor, etc.

Note: If an email does not appear in the associate’s inbox, check the Junk and Clutter Outlook folders. If the email was not received, contact the Class Admin.



13



Drop Online

Course Associates may need to drop a course for a number of reasons, including:

Material no longer applies to job role

Registered for wrong course

Registered for wrong language

Follow the steps below to drop an online course.

Step Action


2

Click the drop down arrow next to the START COURSE or CONTINUE

COURSE button.

Tip: Use filters to narrow down the training list.

3

Click Remove.

Result: The course is removed from the associate’s learning assignments.

Note: Courses assigned to the learner as required by the system or a manager cannot be dropped.

View

Certification Requirements

Certifications display as a singular training item in the My Learning Assignments tile. Follow

the steps below to view the required training for assigned certifications.

Step Action


2

Click the View Certification button for the certification.

Result: The certification status and required and optional courses display. Note: See the Search and Register for Certifications section of this guide for instructions on finding and registering for certifications.



14



Withdraw

from Certification

Follow the steps below to withdraw from a certification.

Step Action


2

Click the View Certification button for the certification.

Result: The certification status and required and optional courses display.

3

Click the Withdraw button.



15


Catalog Search

Overview The Catalog Search tile allows associates to quickly search or browse for training,

including online courses, classes, curricula, and certifications.

Narrow Search

Results When browsing or searching for training, learners can narrow their results to make finding

the training faster.

There are three options to narrow results down using the Narrow Search bar on the left side

of the Catalog Search screen.

Option Description

Category

Delivery type

Subject

Area

Language and Continuing Education

Note: Check the Resource Library for a list of courses and CEU credits.

Source

Course creator/source

Browse Training

Follow the steps below to browse all available training.

Step Action

1

Click the Browse All link.

Result: The Catalog Search page appears with all available items.

2

Locate the desired training.

Tip: Use Category, Subject Area, or Source in the Narrow Search bar on the left to narrow down the results.



16


Catalog Search, Continued

Search and

Register for Curricula

Follow the steps below to find and register for curricula.

Step Action

1

Enter a keyword or the curriculum title in the search field.

2

Click the Go button.

Result: The Catalog Search page appears with available content matching the

keyword or curriculum title. Tip: Use Category in the Narrow Search bar to show only curricula in the results.

3

Hover cursor over the curriculum in the results area.

Result: A Self Assign Curriculum link appears.

4

Click the Self Assign Curriculum link.

Results:

The curriculum is added to the learner’s My Curricula tile. All courses in the curricula area added to the learner’s My Learning

Assignments tile. Note: Curricula for which the learner is already registered will show Already Assigned.



17



Search and

Register for Certifications

Follow the steps below to find and register for certifications.

Step Action

1

Enter a keyword or the certification title in the search field.

2



keyword or certification title. Tip: Use Category in the Narrow Search bar to show only certifications in the results.

3

Hover cursor over the certification in the results area.

Result: A View Certification link appears.

4

Click the View Certification link.

Result: The certification information page displays with required and optional courses grayed out. Note: Certifications for which the learner is already registered will show Already Assigned.

5

Click the Enroll button.

Result: The certification is added to the learner’s My Learning Assignments tile as a singular learning item.



18



Search and

Register for Online Courses

Follow the steps below to search and register for online courses.

Step Action

1

Enter a keyword, the course ID, or the course title in the search.

2



keyword, course title, or course ID. Tip: Use Category in the Narrow Search bar to show only online courses in the results.

3

Hover cursor over the course in the results area.

Result: Action links appear.

4

Click the Assign to Me link to add the course to the My Learning

Assignments tile.

OR

Click the Start Course link to launch the course.

Notes:

Courses for which the learner is already registered show Already Assigned.

Courses the learner has already started show Already Assigned and say

Continue Course rather than Start Course.



19


Links

Overview The Links tile includes links to important SIU and Sysco resources.

The Links tile can be expanded and collapsed using the black arrow at the bottom of the

tile.

Link Descriptions

The table below shows descriptions for some of the key links.

Link Description

1. Contact SIU Team Opens a new email addressed to the SIU

team

2. Resource Library Opens the SIU Resource library with learning

documents and tools

3. Sysco e-Meeting Opens the Sysco e-Meeting website

4. Online Books (24x7) Opens the Books 24x7 website

5. SAP (Sysco Associate Portal) Opens the Sysco Associate Portal

News Opens the news pop-up window

Options and Settings Displays the associate’s Learning (SIU)

settings

Reports Opens the list of available learner reports

Note: The links in this tile are subject to change.



20


My Curricula

Overview The My Curricula tile shows the due date status of curricula for which the associate is

currently registered and provides quick access to a full list of registered curricula.

To view a full list of registered curricula, click the pie chart area.

Curriculum Details

The curriculum details page includes a description of the curriculum and the list of

required courses. Follow the steps below to access the curriculum details page.

Step Action

1

Click the pie chart area in the My Curricula tile.

Result: The Curriculum Status page appears showing a list of all curricula for which the learner is registered.

2

Click the curriculum title link.

Result: The curriculum details appear.

Tip: Sort the list of curricula by selecting one of the table column headings.



21


My Curricula, Continued

Remove

Curricula Associates may need to remove a curriculum for a number of reasons, including:

Training no longer applies to job role

Registered for wrong curriculum

Registered for wrong language

Follow the steps below to remove a curriculum.

Step Action

1

Click the pie chart area in the My Curricula tile.

Result: The Curriculum Status page appears showing a list of all curricula for which the learner is registered.

2

Click the Remove icon in the Remove column for the curriculum.

Results:

The curriculum is removed from the learner’s curricula list. Any courses that were not yet started are removed from the learner’s My

Learning Assignments tile.

Tip: Sort the list of curricula by selecting one of the table column headings.

Note: Required curricula assigned by the system or a manager as required cannot be removed by the learner. If the learner believes they were assigned a curriculum in error, they should contact their manager.


22


History

Overview The History tile shows learners a count of the courses completed by the learner within

the last 30 days.

Click the clock icon to show the titles of the courses completed within the last 30 days in

the expanded view of the tile.

Full Learning

History List Follow the steps below to see a complete list of previously completed courses.

Step Action

1

Click the View All link.

Result: The Completed Work page appears showing the learner’s full completed course history.



23


History, Continued

Review

Completed Courses

Follow the steps below to re-launch and review previously completed courses.

Step Action

1

Click the View All link.

Result: The Completed Work page appears showing the learner’s completed course history.

2 Locate the desired course.

3

Click the course title link.

Result: A small window appears with course completion details and actions.

Note: The Print Certificate option will print an unofficial course completion certificate. This is not the equivalent of the SIU certificates distributed by the SIU team.

4

Click the Review Content link.

Result: The course launches.

Tips: Narrow down the list of courses by selecting a date range option from the Show

Completions drop-down box and entering the appropriate dates.

Narrow down the list of courses by selecting a status from the Status drop-down box.

Search for the course by entering the course title (or keywords from the course title) in the

Title field.


24


Spotlight

Overview The Spotlight tile shows any courses being showcased as the monthly spotlight course

as part of SIU’s monthly spotlight contest.

Note: Spotlight contest and additional contest information can be found in the Resource Library in

the Links tile.

Launch Spotlight Course

Follow the steps below to review course details and launch a spotlight course.

Step Action

1

Click the star icon.

Result: The Spotlight tile expands to show title of the month’s spotlight course.

2 Click the course title link.

Result: The course details page opens.

3

Click the Assign to Me button to add the course to the My Learning

Assignments tile.

OR


Note: Spotlight courses cannot be dropped since this is a promotional tile. The course will change each month.


25


Recommended

Overview The Recommended tile shows the number of courses that have been suggested for the

associate. Recommendations can come from managers, peers, SIU Champions, HRBPs, or

the SIU team.

To view titles of recommended courses, click the lightbulb icon.

Launch Follow the steps below to launch a recommended course.

Step Action

1

Click the lightbulb icon to show the titles of all recommended courses.

2

Click the course title link.

Result: The course details page opens.

Tip: Click the Flip icon in the top-right corner of the course icon to see who recommended the course and any notes sent with the recommendation.

3

Click the Assign to Me button to add the course to the My Learning

Assignments tile.

OR




26


Recommended, Continued

Decline Recommended courses are not required so they can be removed from the tile. Follow the

steps below to decline a recommended course.

Step Action

1

Click the lightbulb icon in the Recommended tile.

Result: The Recommended tile expands to show titles of all recommended courses.

2

Click the Not Interested icon.

Result: The course is removed from the Recommended tile.



27


Recommended, Continued

Recommend

Training There are multiple ways to recommend training. Anywhere a Recommend link appears will

open the Recommend to Others window.

Places the Recommend link appears include:

My Learning Assignments tile ( in the drop-down list for courses and certifications)

Catalog Search page

Course details page

Follow the steps below to recommend training to other associates.

Step Action

1 Click the Recommend link.

Result: The Recommend to Others window opens.

2

Enter the name of the associate in the search field.

Tip: A list of possible names appears while typing – a name can be selected from the list instead of typing the rest of the name.

3

Press Enter.

Result: The associate’s name appears in the center of the window. Tip: Multiple associates can be recommended the training at one time. Enter additional names, if desired.

4

(Optional) Enter a note or comment about the recommendation in the

comment field.

5

Click the Send button.

Result: The training and note appear in the Recommended tile for the selected associates.


28


Reports

Available

Reports Reports can be run to view personal training information. The table below provides

descriptions of available reports.

Report Title Description

Curriculum Status Curriculum assigned to the associate and their curriculum

status

Learning History Learning history (finished items and curricula) with detail

item events

Learning Plan Learning plan of associate (personal docket of learning items

and curricula)

Access Reports

Associates can run reports on their learning history, curriculum status, and learning plan.

Follow the steps below to access a list of available reports.

Step Action

1

Click the Reports link in the Links tile.

2 Click the Expand icon to view available reports in each report category.



29


Reports, Continued

Process

Reports Follow the steps below to process a report.

Step Action

1

Click the Reports link in the Links tile.

2 Click the Expand icon to view available reports in each report category.

3 Click the report title link.

4 Fill in any required or optional report parameter fields.

Note: These fields vary depending on the report being processed.

5

Click the Run Report button.

Result: A new browser tab opens showing the status of the report processing.

6

Allow the report to process. DO NOT close the new tab until the report is

done processing.

7 Open or Save the report when prompted by the browser.

8

Click the Close Window button to close the tab.


30


Resource Library

Overview The Resource Library is a collection of SIU resources and learning tools.

Click the resource title to access the corresponding materials.

Note: Resources are subject to change.


31


Glossary

Terms Term Definition

Certification Groupings of online courses and classes that are supplemental to

job-specific training

Class Classroom-based training sessions which can be tracked in SIU

Curricula Job-specific groupings of online courses and classes created to


Curriculum Singular of curricula

Facility Operating Company

Location Room where class will be held

Self-Assigned Training learners assigned to themselves

Tile Section or box on Talent Central portal pages

Online Course Self-paced courses taken online, including off-the-shelf content

from Skillsoft and custom Sysco content

Roles

Role Who Approved

By Actions

Champion 1 per OpCo OpCo

President

Distribute certificates

Share general knowledge of

SIU

Answer about SIU resources

and features

Communicate promotions

Promote learning

Run reports

Recommend training

Class Admin

2 per

program

Based on

program

need

Program

facilitator

SIU

Create/track class sessions

Run reports

Answer about SIU resources

and features

Report Admin

HRBP

Instructor

Based on

business

need

SIU Run reports

Recommend training

Managers

Associates

with direct

reports

N/A

Run reports

Assign required training

Recommend training


32


Support

Contacts For additional questions and support please contact the appropriate team below.

Team Item Contact Information

Sysco

Interactive

University

(SIU)

Inquiries about courses

o Course completion requirements

o Custom course development

General inquiries

o Certifications

o Transcripts

o Learning site

o Available resources

[email protected]

Sysco

Service Desk

(SSD)

Problems with courses

o Stuck on launching screen

o Won’t progress

o Completion/score not recorded

Problem with browser settings

Technical requirements/

settings

(281) 584-1190

[email protected]

SBS HR

Associate

Support

Problems logging in

Problem with Network ID/Password

1-877-678-6979

[email protected]

Note: SIU does not have the appropriate permissions or resources to act as a technical support team.

All technical or software questions should be directed to the Sysco Service Desk for a resolution.

Guides Additional SIU guides are available through the Resource Library in the Links tile.

Step Action

1 Navigate to siu.sysco.com.

2 Click the Resource Library link in the Links tile.

3 Click the Sysco Interactive University (SIU) link.

mailto:[email protected]



Documents

Learning (SIU) Complete SIU How To Guide - …myinfo.sysco.com/Learning/documents/SIU/Guides/Learning_SIU...Learning (SIU) Complete SIU How To Guide . Complete SIU How To Guide 2 Copyright