Embed Size (px)
Citation preview
Learner Handbook
Education is the passport to the future, for
tomorrow belongs to those who
prepare for it today
2
• Welcome to steel power training• Learner’s charter • How we use your information• What is an apprenticeship• Qualification process and requirements (if applicable)• Levels of qualifications• Functional skills• What will be expected of you• What will my assessor do to help• Who else is involved in my qualification• What is assessment• Learner risk level definitions• Portfolio based courses only: what is evidence• Evidence helpful hints• What is a portfolio• What do you do if you have any problems with the course• Learner appeals procedure• Welfare• Our responsibility to health and safety• Reporting of injuries, diseases and dangerous occurrence regulations (riddor)• Accident reporting• Our responsibility to equality and diversity• Don’t suffer in silence• Safeguarding• Safeguarding tips - frequently asked questions• British values• E-safety code of conduct• Healthy eating• Directory of helpful contact numbers• Steel power contact details
Learner’s Charter
This charter details our commitment to you whilst you are training with us. It details your rights and responsibilities and tells you how we will behave whilst we are training you. It also explains how we expect you to behave whilst undertaking our training programmes.
• We want your time with Steel Power Training to be enjoyable, stimulating and successful.
• We are responsible for making sure that you are able to train and work in a safe and motivating environment.
• We will celebrate your achievements with you and support you whenever you need us to.
• We will ensure that any of our resources and training venues are safe and accessible for all of our learners.
• We will encourage you to work, train or study to the best of your potential.
• We will treat you with respect and value you as an individual. We also expect you to value and respect other people in the same way.
• We will ensure that your company adheres to the Health & Safety at Work Act. You must also be aware of your responsibilities and ensure that your own actions do not endanger the safety of you or others around you.
• Equality and Diversity is important to Steel Power Training. We will ensure that you are treated fairly
during your training and we will support you if you ever have any issues or concerns. We have an Equality and Diversity Policy (see link on our website) and we are committed to providing equality of opportunity to all of our learners.
• You have the right to tell us if things are not going to plan, if you are unhappy with any of our services or if you have any Health & Safety, Equality & Diversity or Safeguarding issues. If you have any reason to think that this charter is not working for you then please tell us either verbally or in writing.
How we Use yourInformation
The personal information you provide is passed to the Chief Executive of Education and Skills Funding (“the Agency”) and, when needed, the Department for Education, to meet legal duties under the Apprenticeships, Skills, Children and Learning Act 2009, and for the Agency’s Learning Records Service (LRS) to create and maintain a unique learner number (ULN). The information you provide may be shared with other partner organisations for purposes relating to education or training as according to GDPR Legislation.
For Example:
• Awarding Organisations• Schools• Local Authorities• Ofsted
4
Welcome to Steel Power Training
It is vital that you acquire the skills and qualifications necessary to develop new skills and to build on your existing knowledge to help you to improve in your job role and progress throughout your career.
Steel Power Training is a brigade of qualified training enthusiasts with a wealth of experience that will support you through your course. Dont forget that we are here to simply help you. Our door is always open for you to call should you need additional support, advice or guidance.
All that’s left is for us to wish you good luck with your programme and we hope that you enjoy the journey that is just beginning.
6
What is a National Apprenticeship
This is a work-based education initiative that provides a high quality route into work for school leavers, an alternative to staying at school and taking A-levels and provides an opportunity for employed people to enhance and develop their skills. Apprenticeships help with the training and development of people em-ployed within the workplace. An apprenticeship comprises of a framework of qualifications. These include the following elements:
NVQ/DIPLOMA and BTEC or other Technical CertificatesThese are work related qualifications, which describe exactly what you should be able to do in your job role. They reflect the competency and knowledge needed to do a job effectively and show that a candidate is competent in their area of work. Such qualifications are based on national standards split into a series of units, which cover all the main aspects of an occupation. Each individual unit is assessed, and the Full Framework is awarded when all of the required units have been achieved. A qualified assessor, supported by the workplace mentor, normally conducts assessment activities within the workplace and will visit you on a monthly basis.
The framework may also include English, Maths and ICT Functional Skills, Employment Rights and Res-ponsibilities and Personal Learning and Thinking Skills.
Initial Advice and GuidanceDiagnostics
(Literacy, Numeracy, Skills-scan)
Development/Assessment Planning
Additional training and developmentwith adviser/assessor support
Identifying evidence and demonstrating
competence normally through workplace activities
Candidate claim for competence based uponorderly presentation of evidence portfolio for
assessment
Scrutiny and judgment of evidence by tutor and/or assessor
Assessment dialogue
Internal Quality Assurance(Encompasses all of above)
External Quality Assurance(Awarding Body)
Claim for unit credit(s)
Award of Qualification
Qualifications Process And Requirements
There are various levels of qualifications that you can complete so here is a brief
guide on what competence you need for each level : -
Entry Level Foundation level courses
Level 1 Requires competence in routine and predictable work activities
Level 2 Requires competence in broader and slightly more demanding range of work activities. Most suitable for a junior/intermediate worker
Level 3 Requires competence in skilled areas with a broad range of work including com-plex and non-routine areas. May be more suitable for somebody in a supervisory or junior management position
Level 4 Requires competence in the performance of complex, technical, specialised and professional work activities. Often involves planning, improving working conditions and problem solving. May be more suitable for somebody in a higher supervisory or managerial role
Once you have completed your first apprenticeship then refer back to this table to decide which level is suitable for you next.
You may decide to move up to another level or alternatively complete a different type of apprenticeship at the same level, if your job role changes. The choice is yours.
Functional Skills
Any learner who starts an Apprenticeship and does not already have a Functional Skill at level 2 or A-C at GCSE, must at some point in their Apprenticeship begin working towards a level 2 English and Maths Functional Skill. They do not however, have to achieve the level 2 in English and Maths if they are on a level 2 Intermediate Apprenticeship but they must take the level 2 test if they are on an Apprenticeship Standard.
Therefore if a learner gained a GCSE D or E after Sept 2012 they should automatically start working towards their level 2 in English and/or Maths. From 2015 if learners on the Study Programme (other than High Needs learners) gained a GCSE Grade D in Maths or English they will be upskilled and must attend a GCSE resit.
Learners should be only working on level 1 Functional Skills in English and Maths if there initial Assessment is at entry level or below. Once they have completed their level 1 they must upskill to level 2. For an Apprenticeship standard they must also take their level 2 test before they are entered for end point assessment.
What Will be Expected of You
• Show reliability, professionalism and enthusiasm • Negotiate achievable targets with your Tutor/ Assessor at each
review• Negotiate development activities with your Tutor/ Assessor and
Workplace Mentor. • Call, message or email your Tutor/Assessor or Steel Power at
[email protected] and your workplace/placement (if appli-cable) before 9a.m. for each day of absence at any time during your training programme whether you are due to see your Tutor/Assessor or not.
• Complete your Training Record daily • Book appointments i.e. dentist/hospital on days off or after 4pm. • Attend training sessions on time • Notify staff of any changes to circumstances• Don’t use your mobile phone during taught sessions • Give staff and your placement at least 2 weeks notice if you re-
quire holiday • Participate in all training sessions.• Embrace British values • Respect confidentiality and data protection • Report any concerns regarding safety of yourself or others i.e
bullying or radicalisation • Be open minded and support your Tutor/Assessor to increase
your knowledge of British values ( see next page for clarification), Equality & Diversity and Health & Safety
Apprenticeships only:
• Identify sources of evidence or previous achievements for your NVQ/Diploma
• Negotiate an achievable action plan with your Tutor/Assessor at each meeting
• Personally commit to achieving your qualification and working with your Tutor/ Assessor
• Negotiate development activities with your Tutor/Assessor and Workplace Mentor. It is important to improve and learn from your Apprenticeship, so make this happen!
• Identify and collect evidence towards your NVQ/Diploma units• Use the NVQ/Diploma standards to produce work and to judge if
your work is sufficient• Set time aside in between assessment meetings to complete the
work set on your action plan• Take responsibility for ensuring that you produce evidence and ask
for help from your Tutor/Assessor or Workplace Mentor when you need it.
9 8
Levels of Qualifications
How will my Steel Power Assessor help me
• Interpret the standards and explain them clearly to you
• Assess any prior achievements with the aim of reducing the amount of work you need to do (wherever possible)
• Identify with you the ways you can demonstrate your competence and what types of evidence you could collect
• Negotiate an achievable action plan with you at each visit
• Identify valid and sufficient evidence to meet the standards
• Judge the evidence produced against the standards over a period of time using a variety of assessment methods
• Make objective assessment decisions and give you constructive feedback
• Ensure that you have a fair assessment and that all learners are treated with equality of opportu-nity
• Maintain a record of your progress and achievement
• Review on-going progress and achievement with you
• Observe you completing a task and then pro-duce a report on this observation
• Meet regularly with other Tutor/Assessors and Internal Quality Assurers to share best practice ideas to improve the quality of your qualifica-tion
• Be available by phone or e-mail to answer any of your queries or requests for guidance
• Give impartial information advice and guidance throughout your programme
• Respect confidentiality and data protection
• Be vigilant in regard to your health, wellbeing and safety including esafety and radicalisation
• Your Tutor/Assessor will raise your awareness of British Values by embedding this subject throughout your programme. This subject may be also discussed at your Progress Review as part of Equality and Diversity. We are not asking anyone to abandon or forget their own cultures. This subject is now mandatory in all Education and Training within Schools, Colle-ges and Training Providers and will be inspec-ted by Ofsted.
You have a very important role to play in the assessment of your qualification . Remember to ask your Tutor/Assessor for guidance, that is what they are there for!
Who else will have involvement in my
Qualification
Internal Quality Assurer The Internal Quality Assurers & Training Mana-gers work for Steel Power Training and may on occasion visit with the Tutor/ Assessor to quality check the Tutor/ Assessor’s work. They are there to observe them but may occasionally ask you some questions as well.
On a regular basis, the Internal Quality Assurer will also ask to see your portfolio of work to as-sess your progress. They are checking that your Tutor/Assessor is interpreting the standards cor-rectly, that all documentation is completed cor-rectly, that your achievement records are being updated and that the Tutor/Assessor is following the correct assessment standards. Once again they are checking the Tutor/ Assessor’s work not checking up on you.
External Quality AssurerThe External Quality Assurer works for the awar-ding body and will once again only visit with the Tutor/ Assessor rarely. The awarding bodies are responsible for quality assuring the assessment and they also award the qualification certificates upon completion of the training programme. Occasionally you may also receive a telephone call from the External Quality Assurer to check how your qualification is progressing. They are checking the work of WS Training and ensuring that both your Tutor/Assessor and the Internal Quality Assurer are following the correct as-sessment standards, interpreting the standards appropriately and maintaining a record of your achievement.
OfstedOfsted is the Office for Standards in Education, Children's Services and Skills. They inspect and regulate services that provide education and skills for learners of all ages. Ofsted have developed an online questionnaire for learners to give their views about the provider that they are learning with. The questionnaire is open to learners of all
ages, and on all courses.
If you receive an email from Steel power Training in regard to com-pleting a questionnaire you will need to register on the site using your email address and password, and select the provider that you
are learning with.
Ofsted will use the questionnaire to help to prioritise which providers to inspect. Inspectors will also use the results during the inspection
to identify issues to look at in more detail.
If you have any queries or require assistance please call our National Business Unit on 0300 123 1231 or email us at [email protected]
Ofsted completes on site visits to inspect our provision. It is likely that during this process an inspector may ask to visit employer’s pre-mises and talk to learners. You may therefore be asked to participate during an inspection. Following inspection, Providers are graded and these grades help learners and employers choose the best and most suitable provision for future training. A member of staff from Steel
PowerTraining will be available for support at all times.
1110
What is an Assessment
The purpose of an assessment is to review the evidence you have collected, with your Tutor/Assessor, and to mark it against the standards. This evidence will be judged against the criteria, range and knowledge areas of each unit via the use of matrix sheets. Your Tutor/Assessor will give you feedback on the work and help you to identify and agree a further action plan to complete the unit. Assessment meetings will normally be held at your place of work however it is possible to hold them at Steel Power Training office or at an alternative venue if necessary. During each meeting, you will also be issued with a copy of an action plan, which you will have agreed with your Tutor/ Assessor, detailing exactly what work you need to do before your next meeting.
How Will I Be Able to Track My Progress
On an 8–12 week basis your Tutor/Assessor will complete a progress review form with you.
This review will also involve your Workplace Mentor if you are employed and will give you, your Assessor and your Mentor the chance to discuss how you are getting on.
During this review your progress in the following areas will be discussed and documented:
• Progress towards the qualification units• Progress towards Functional Skills• Progress towards your short and long term goals if you are on a Study Programme• Details of any training you have undertaken or need• How you are progressing at work if applicable• Your Current Risk Level (according to Learner Risk Level Definitions)• Finally what future action you, your Tutor/Assessor and Mentor are going to agree to in order to help you move forward
You will also be asked a series of questions by your Assessor to check your understanding of Health & Safety, Equality & Diversity and Safeguarding
Learner Risk Level Definitions
Low Good Any learner who is on track to complete their programme at or within their original funding end date
Medium Moderate Any learner who is expected to complete their programme but may go beyond their original funding end date by up to 3 months
High Poor Any learner, who is at risk of not completing their programme, will go beyond their original funding end date by more than 3 months or is already beyond their original funding end date by more than 3 months
**Risk levels are set after 3 months on programme.
Tutor/Assessors are responsible for setting low and medium risk levels at routine review or action plan visits.
High risk can be allocated by a learner’s Tutor/ Assessor, the assigned IQA or their Manager. Learners will automatically be set as high risk in the Provider Integrated Client System (PICS) by the Quality Team when they are more than 3 months beyond their funding end date.
Portfolio Based Courses Only: What Is Evidence
1. You can produce a variety of the following to prove that you are competent at each NVQ/Diploma unit;2. Personal Statement – You may choose to write a statement explaining exactly how, when, where and
why you complete a task.3. Product Evidence – You could produce copies of work to prove your competence. These copies may
be in the form of paperwork, photos of your work or maybe special assignments you have completed. 4. Witness Statement – This is a written or verbal statement by a colleague to confirm that you are com-
petent at the unit you are working on.5. Observation – Your Tutor/Assessor may ask to watch you completing a piece of work or a task and
they can then produce a report of this observation. They may also decide to record this observation using an MP3 player.
6. Questioning – Your Tutor/Assessor will either verbally ask questions or issue you with written questions to clarify your knowledge of your work tasks.
7. Professional Discussion – Your Tutor/ Assessor may complete a planned discussion with you which allows you to tell us how and why you complete certain tasks within your job role. This discussion will normally be recorded using an MP3 player.
1312
Evidence Helpful Hints
Start by thinking about what you do in your current job & think how you can show your Tutor/ Assessor how you do these tasks.
Identify evidence that you could collect easily. Think about the forms you fill in and the emails or letters you have sent. You can then save these into a folder on your computer and they can be discussed with your Tutor/Assessor to develop the evidence further.
Go for quality rather than quantity. Pieces of work that you have produced and then added written notes to will count for more ticks!
Mix the types of evidence you produce. Don’t just copy work or pieces of paper. Ensure all work is your own and not copied from others or the internet. Ask other people to watch you doing something & then ask them to write a report on what they saw. Take photos or screen shots of things you have done. Impress your Tutor/Assessor!
Choose evidence that shows what you can do now. Keep the evidence as current as possible; don’t put work in that you did 2 years ago.
Company policies or training materials do not need to be printed out and put in your folder. You can take a copy of the front cover and write on it what it is, how you follow it and where the full documentation can be found. Even better, ask a colleague or manager to write on it how you follow it & then ask them to sign it.
If you prefer you can keep all your evidence on a memory stick
Keep all confidential information confidential! Make sure that you delete any customer or secure information from your portfolio.
Show your evidence to your Assessor regularly
What is a Portfolio
Your portfolio of evidence is the folder that you will develop during your Apprenticeship and it will contain all of your evidence.
Depending on what qualification you are completing, you can choose to have a paper based portfolio or an online portfolio. (Please speak to your Tutor/ Assessor with regards to which qualifications are available online).
For a paper based portfolio you will need to obtain the following:
1. A hard cover lever arch or ring binder
2. Place into this folder a minimum of four subject dividers to allow you to section off various parts of your evidence
3. Place a large number of plastic wallets in your folder as you will be placing each piece of evidence in a separate pocket to ensure it remains clean and intact
4. At the beginning of your portfolio you will need to create a personal information section. This must include a copy of your C.V., job description, organisational chart and some company literature. This ensures that the Internal & External Quality Assurers have an overview of you when they look at your folder and they can see what your job role is and what type of work your company does.
5. It is sometimes useful to produce an index or contents page at the beginning of your folder as a quick guide for both you and your Tutor/Assessor to locate specific pieces of evidence
6. Finally each piece of evidence requires a reference number and your Tutor/ Assessor will show you how to do this
if You Have Any Problems With The Course
If at any point you have a problem with the course or your Tutor/Assessor then please let us know. Below is the Appeals Procedure you must follow if you have a problem or an issue with how your qualification is being delivered.
If you have any other issues or complaints, WS Training also has a separate Complaints Policy which a member of Steel PowerTraining can provide you with upon request.
Learner Appeals Procedure
• If a learner is dissatisfied with an assessment outcome, he/she has the right to appeal using the attached Complaints Form, following the official procedure as follows:
• The Learner should first talk to his/her Tutor/Assessor to try and resolve the problem.
• If no solution can be found, the Learner should submit a written appeal to the Internal Quality Assurer with 10 days.
• The Internal Quality Assurer should carry out an investigation and inform relevant parties of the outcome within 10 days of receipt of the written complaint
If the above stages have been completed and the learner still wishes to take the appeal higher, they can now request that Steel Power Training’s Centre Co-ordinator reports the matter to the awarding body. We are duty bound to ensure that any complaints are passed on to the relevant awarding body. This request must also be in writing and the Centre Co-ordinator should forward it to Awarding Body within 5 days of receipt. Please be aware that there may be a charge which would be refunded if the appeal is successful.
If you would like further information about this procedure, please refer to the front of your qualification standards where you will find the exact procedure as per the awarding body you are registered with.
1514
Appeals/Complaints Form
Details of Appeal/Complaint:
Name: Company: Contact Details: Telephone:
Nature of Appeal/Complaint:
**Please attach extra sheets if more space is required.
Name: ……………………….. Signature: ……………………….. Date:
Steel Power Training Action:
Name: ……………………….. Signature:……………………….. Date Received:
Please write here:
Welfare - Our Responsibility to
Health and Safety
As a Government funded training provider, we have to ensure that all companies that we work with provide a safe, healthy and supportive environment for you to work in. This means that we must carry out a Health & Safety assess-ment of the workplace that you will be training, learning and working in to ensure it is suitable and that there are sufficient safety measures in place.
We must check that;
• You are safe at work and that your employer has adequate insurance
• That Personal Protective Equipment (PPE) is issued free of charge where necessary
• You have adequate supervision and instruction
• We are informed of any accidents you have (including any near misses)
Please ensure that either you or your Mentor informs us as soon as possible if you have an accident at work. During your review you will also be asked a series of questions to check your knowledge of the Health & Safety facilities at work and this is also to ensure we monitor your welfare.
During our Health & Safety initial assessment and regular checks you may be asked some questions to check your understanding of your role and involvement in the Health & Safety at Work Act.
Reporting of Injuries, Diseases & Dangerous
Occurrence Regulations (RIDDOR)
MAJOR INJURY/ACCIDENTS/INCIDENTS
THE FOLLOWING INJURIES/ACCIDENTS MUST BE REPORTED IMMEDIATELY TO THE HSE AND FORM F2508 COMPLETED AND SENT TO THE HSE AS QUICKLY AS POSSIBLE, AS FOLLOWS:
BY TELEPHONE (CHARGED AT LOCAL CALL RATE): 0845 300 9923 BY FAX (CHARGED AT LOCAL CALL RATE): 0845 300 9924 BY E-MAIL: [email protected] POSTAL REPORTS TO: INCIDENT CONTACT CENTRE,
CAERPHILLY BUSINESS PARK, CAERPHILLY, CF83 3GG INTERNET REPORTS TO: WWW.RIDDOR.GOV.UK
WWW.HSE.GOV.UK
• FATAL ACCIDENTS• FRACTURE OF SKULL, SPINE OR PELVIS.• FRACTURE OF ANY BONE IN ARM, WRIST, LEG OR ANKLE (EXCLUDING A BONE IN THE HAND OR FOOT)• AMPUTATION OF A FINGER, THUMB OR TOE, OR ANY PART OF THESE IF THE BONE/JOINT IS • COMPLETELY SEVERED.• THE LOSS OF AN EYE, PENETRATING INJURY TO AN EYE, OR A CHEMICAL OR HOT METAL BURN TO THE
EYE.• INJURY REQUIRING IMMEDIATE MEDICAL TREATMENT OR LOSS OF CONSCIOUSNESS, RESULTING FROM
ELECTRIC SHOCK FROM ANY ELECTRIC CIRCUIT OR EQUIPMENT, WHETHER OR NOT DUE TO DIRECT CONTACT, (THIS INCLUDES INJURY BY ARCHING OR FLASHOVER).
• LOSS OF CONSCIOUSNESS FROM LACK OF OXYGEN.• ANY ACUTE ILLNESS REQUIRING MEDICAL TREATMENT, LOSS OF CONSCIOUSNESS RESULTING FROM
THE ABSORPTION OF ANY SUBSTANCE BY INHALATION, INGESTION, OR THROUGH THE SKIN.• ANY OTHER INJURY WHICH RESULTS IN THE INJURED PERSON BEING ADMITTED IMMEDIATELY INTO
HOSPITAL FOR MORE THAN 24 HOURS.1716
Accident Reporting
For Anybody Undertaking Apprenticeship Funding
All accidents must be reported to the Education and Skills Funding Agency, as follows (via Steel Power Training Limited).
(a) Immediately if a trainee dies or suffers a major injury (telephone).
(b) As soon as possible if the trainee has an accident which results in them being absent from the workplace.
(c) At any time that a near miss accident occurs.
The provider must have all relevant information in respect of the accident, and remedial action taken including a copy of accident book record and RIDDOR report (if applicable).
The Steel Power Training Health & Safety Lead may investigate the accident, or request all relevant information, and/or interview persons involved in the accident along with the Provider’s Health and Safety competent person.
The Steel Power Training Health & Safety Lead writes the accident report, completes form AR70, and sends report and form AR70 to the Education and Skills Funding Agency.
Our Responsibility to Equality and Diversity
“We value diversity, recognise difference and treat everyone with respect”
We are committed to equality of opportunity and expect that everybody that we work with has the same commitment. We ensure that our apprenticeship selection process is fair and open to all and that we treat everybody fairly.
Make sure you do the following:
Treat everyone fairlyTreat colleagues and learners the way they want to be treated and always with respect and kindness. Never take part in discrimination, bullying or harassment of others.
Encourage teamworkRemember that working as a team depends on trust. Build it through open, honest communication.
Don’t ignore unfair treatmentSpeak up! People may be unaware of their offensive behaviour. Most will stop when it is pointed out to them.
Support Equality & Diversity policies, procedures and schemesCo-operate with your employer’s policies, procedures and schemes. Go to training sessions and learn as much as you can about Equality & Diversity. Support WS Training with embedding British values in all our training.
Equality and diversity legislation ensures that everybody’s rights are protected.
It covers all kinds of discrimination and protects people from unfair treatment because of their:
• Race• Colour• National or ethnic origin• Sex (gender)• Working hours• Sexual orientation• Gender reassignment (sex change)• Religion or belief• Age• Pregnancy• Physical or mental disability• Equal pay
**During your progress reviews you will be asked a series of questions to check your understanding of Equality and Diversity and to help you improve your knowledge of this area. Steel Power Training has comprehensive Equality and Diversity policies and procedures which also includes a Learner Anti Bullying Policy, all are available on our website and paper copy by request
19 18
2120
Don’t Suffer in Silence
Do you suffer from bullying, harassment or discrimination because of your age, race, nationality, disability or learning difficulty, family status, gender reassignment, marital status, pregnancy, religion or belief, sex, sexual orientation or legal political belief?
We’re here to helpAs a Government funded body, we are here to help and advise you. We can act on your behalf if you are facing any issues or problems relating to Equality and Diversity, harassment or bullying.
What do you do now?The first step is to talk to your Tutor/Assessor. You do not have to wait until their next visit, pick up the phone.All discussions will be confidential and we will only contact your employer with your prior consent. Please read our Learner Anti Bullying Policy. It is available on our website or your Tutor/Assessor can send you a copy.
Definitions of bullying include: intimidating or threatening behaviour, physical/verbal/psychological abuse, anonymous letters, demanding money, stealing, hiding or damaging belongings, teasing people about their phy-sical appearance, intimidating or threatening email or text messages.
Definition of Harassment: any conduct that is unwanted or affects the dignity of an individual or group. It may be repetitive or an isolated occurrence. It includes physical (unwanted contact), verbal (unwelcome remarks) and non-verbal (offensive literature or pictures, isolation and exclusion).
What do you do if you are bullying someone? Discuss it with your Assessor or another member of staff. They will be able to assist you to find the help you need and will assist you to improve the way you behave towards others. Please find a list of useful telephone numbers in this handbook to enable you to seek support and guidance if you ever need it.
Safeguarding
Safeguarding exists to protect the welfare and wellbeing of young people and vulnerable adultsWe at Steel power Training Ltd are committed to safeguarding our learners through the provision of safe working practices and a safe working environment. Steel Power Training Ltd has developed a Safeguarding Strategy supported by a range of procedures and poli-cies. Steel Power Training Ltd also provides guidance to ensure safe practices are carried out within our day to day working. All Steel Power Training staff have been trained in Safe-guarding and have completed PREVENT Training to ensure they can recognise the signs of radicalisation.If you are not a young person or vulnerable adult then you, as a responsible person have a duty of care to young people and vulnerable adults
Knowing what to do helps make you a responsible
Steel Power Training Ltd - 01206 258068or [email protected] - In strictest confidence
Safeguarding Tips Frequently Asked Questions
Safeguarding means protecting people's health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect.
How can I keep myself safe online?
There are lots of websites that will give you tips and helpful information. I have listed a few below but if you are at all worried tell someone who may be able to support you i.e. a parent/carer, your employer, your Tutor or Safeguarding Representative at Steel Power Training.www.nspcc.org.uk for online safetywww.bbc.co.uk/webwise Top 10 online safety tipswww.bullying.co.uk How to stay safe from online bullying
How can I deal with bullying?
Do not keep this to yourself, a problem shared is a problem halved! If The Bully Says or Does Something to You 1. Ignore the bully. If you can, try your best to ignore the bully's threats. ... 2. Stand up for yourself. Pretend to feel really brave and confident. ... 3. Don't bully back. ... 4. Don't show your feelings. ... 5. Tell an adult.
Dealing With Bullies – Kids Healthkidshealth.org/en/kids/bullies.html
I am an adult and the person who is bullying me is in my workplace.
This is more common than people think but there is employment legislation to support you. Confide in your line manager or HR dept. They will know the correct actions to take and should support you during this difficult time. Please see below some useful websites.
http://www.nhs.uk/Livewell/workplacehealth/Pages/bullyingatwork.aspxHow to Handle Being Bullied as an Adult - Lifehacker How to Deal with Workplace Bullying and Harassment
What should I do if I am being abused or I know of someone who is being abused?
There are several forms of abuse i.e. physical, sexual, emotional and psychological.ANY type of abuse is NEVER ok! It is always better to speak out to protect yourself or others.Report child abuse - GOV.UK
https://www.gov.uk/report-child-abuse
The above link gives clear guidance on how to report child abuse. Or you can ring the NSPCC helpline 08088005000 or Customer First on 08088004005. You can report adult abuse including domestic violence to the police.
What should I do if someone is trying to radicalise me or my friends and what is Prevent?
Prevent is a part of the government’s counter-terrorism strategy that aims to stop people becoming terrorists or supporting terrorism. It is considered to be “the only long term solution” to the threat from terrorism. Prevent is about supporting and protecting those people that might be susceptible to radicalisation, ensuring that indivi-duals are diverted away before any crime is committed.If you have any concerns whilst enrolled at Steel Power training you can discuss these with the Safeguarding Lead by telephoning 01206 258068. The contact details are also on our website www.steelpower.co.ukIn Prevent priority areas, the local authority will have a Prevent lead that can also provide support.You can also contact your local police force or dial 101 (the non-emergency number).They can talk to you in confidence about your concerns and help you gain access to support and advice.
2322
British Values
At Steel Power we aim to promote British Values in every aspect of our provision. We understand how important our role is in ensuring every individual is kept safe and not subjected to intimidation or radicalisation by anyone illegally wishing to influence them.
What we need to think about when it comes to BRITISH VALUES
• Belief in freedom of speech and democracy• Respect for the rule of law and British institutions• Instilling a sense of belonging for everyone• Tolerance• Ask others to be respectful of British values• Islamic and other extremism must be prevented by remaining vigilant at all times• National community is welcomed, multi faith and multi cultural, values are part of the country too
E-Safety Code of ConductWe expect all learners to abide by the E-Safety code of conduct to ensure online safety
1. Use the internet and other forms of communication in a sen sible and polite way. 2. Only access web sites, send messages or access and use other resources that will not hurt or upset anybody.3. Seek permission to use personal information or take photo graphs of other people.4. Be vigilant in observing and monitoring others whilst on the internet and report any concerns to a responsible person immediately. This will include any concerns relating to radi calisation or extremism 5. Be clear that Steel Power Training cannot maintain confidentiality if there is a concern about the welfare of a young person or vulnerable person.
Healthy EatingIt is our responsibility to provide our learners with information on Healthy Eating. https://www.food.gov.uk/northern-ireland/nutri-tionni/eatwell-guide provides an interesting Eatwell Guide which gives information on how to get a balance of healthier and more sustainable food. Additional information can also be found in regard to healthy eating on this website which is the Food Standards Agency.
Directory of Helpful Contact Numbers
ACAS: 08457 47 47 47Website: www.acas.org.uk
Addiction Assessor: 0845 867 7525 – www.addictionAssessor.co.uk
Alcoholics Anonymous: 0845 769 7555 (Open 24 Hours)Website: www.alcoholics-anonymous.org.uk or Email: [email protected]
BEAT (Eating Disorders) 0845 634 1414 & 0845 634 7650 (Youth Line for under 18’s)Website: www.b-eat.co.uk or Email: [email protected]
British Pregnancy Advisory Service (BPAS): 08457 30 40 30 (Open 24 Hours)Website: www.bpas.org
Careers advice – 0800 100900https://nationalcareersservice.direct.gov.uk/Pages/Home.aspx
Childline: 0800 1111 (Open 24 Hours) Website: www.childline.org.uk
Citizens Advice Bureau: 01284 753675 (Bury St Edmunds) 01473 219777 (Ipswich) Website: www.citizensadvice.org.uk
Cruse Bereavement Care: 01473 230888 (Ipswich) 01284 767674 (West Suffolk)0844 477 9400 (National) Website: www.crusebereavementcare.org.uk Email: [email protected]
Directgov: Website: www.direct.gov.uk
Drugsline: 08081 6060606 – www.drugsline.org Forced Marriage: Telephone: +44 (0) 20 7008 0151 email: [email protected] Frank About Drugs (National Drugs Helpline): 0800 77 66 00 (Open 24 Hours)www.talktofrank.com Health & Safety - www.hse.gov.uk
MIND - Mental Health : 0300 123 3393 or 01473 652847 Website: www.mind.org.uk or Email: [email protected]
The Samaritans: 08457 90 90 90 (Open 24 Hours)Website: www.samaritans.org or Email: [email protected]
Sane Line: 0845 7678000 (Mental Health)Website: www.sane.org.uk
Sexual Health Line: 0800 282930 http://www.nhs.uk/worthtalkingabout/Pages/sex-worth-talking-about.aspx alsowww.nhs.uk/Livewell/Sexualhealthtopics/Pages/Sexual-health-hub.aspx
Shelter Housing Aid: 0808 800 444 or Support Helpdesk is 0300 330 1234Website: www.shelter.org.uk or Email: [email protected]
Skills Funding Agency - www.skillsfundingagency.bis.gov.uk 0845 377 5000
Support Line - provides a confidential telephone helpline offering emotional support to any individual on any issue. 0170876 52 00 - www.supportline.org.uk
2524
Employed Learner’s Terms and Conditions
Conditions of Employment
Learners will be employed by the company and shall be covered by the terms and conditions contained in their contract of employment and any relevant employment regulations. Hours, wages and other related service conditions will be determined by the employer, as with any normal employee. All employed learners shall be paid the rate specified in their terms and conditions of employment that shall comply with the national wage legislation, where appropriate.
National minimum wageThe National minimum wage for 16 –17 year olds 18 – 20 year olds and for those aged 21 can be found at this website https://www.gov.uk/national-minimum-wageThe Skills Funding Agency require that all full time employed apprentices receive the current apprenticeship wage per hour which can be found at this website https://www.gov.uk/apprenticeships-guide/pay-and-holidays based on attendance of between 30 and 35 hours per week. Apprentices aged 19 and over can also be paid the current Apprenticeship wage per hour during their first year on an apprenticeship after which the Minimum Wage applies. Pro rata terms apply to part time apprentices
Hours
Attendance requirements are 30 hours per week minimum or as specified in the learners’ contract of employ-ment. Part time working may be permissible with prior approval from Steel Power Training and the Skills Fun-ding Agency.
Trade Union
Learners are to be made aware of any arrangements and procedures that are agreed with trade unions at their place of work.
Learners are to be given the opportunity to join a trade union for which they made be eligible under the trade union’s rules.
Holidays
Employed Apprentices shall be entitled to those holidays provided by their terms of employment.
26
Absence If Learners are going to be absent for any reason It is important that they understand the procedure they should follow. They should:
1. Telephone the employer as required by their procedures, this will usually be on the first day of absence 2. Telephone or email Steel Power Training every time you are absent during your time on the training programme3. Telephone Steel Power Training if your Tutor/Assessor is due to visit.4. If the absence is going to be for a period longer than 28 days Steel Power Training will need to discuss and decide if the appren-ticeship can continue or an agreed break in learning is required.5. If a Learner has been unauthorised absent for a period in ex-cess of 28 days, Steel Power Training has the right to withdraw them from the scheme. Any payments for unauthorised absence will be at the discretion of the employer.
Withdrawal from Programme Should a Learner wish to leave, Steel Power Training must be infor-med as soon as possible in writing. Upon receipt of this, Learners will be given a cooling off period of 28 days, after which Steel Power Training will contact them to ensure their intentions to leave remains the same.
Funding DeadlinesEach learner will be set a funding deadline for their qualification. Full completion of each action plan will ensure that this deadline is met. Once this deadline has been passed, the Government will no longer be funding the Apprenticeship/NVQ/Diploma hence the urgency to complete all work set by our Tutor/Assessors to ensure timely com-pletion.
Discipline All Learners will be expected to maintain a high level of discipline at all times, both at work and college. Good behaviour is essential to maintain effective and safe training.
Disciplinary Procedure The disciplinary procedure should, as a minimum, involve one in-formal verbal warning, a recorded verbal warning and a recorded written warning; each with a review period being built-in and issued before dismissal is considered.
In the case of gross misconduct, Steel PowerTraining Limited has the authority to suspend the Learner immediately.
After the exhaustion of normal local procedures for pursuing grie-vances or matters of discipline, the Learner may make represen-tations to the Skills Funding Agency, in connection with their pro-gramme.
No serious disciplinary action is to be taken in relation to any Learner that may affect the individual’s participation, or involve the termina-tion of their programme of training without first consulting the Skills Funding Agency.
Additional AgreementYou as the learner agree to the Learning Provider using your name and/or taking video or photographic images as a record of the Ap-prenticeship/NVQ/Diploma, the learners on it and the work under-taken. It is understood that the Learning Provider may use these for appropriate publicity purposes.
Steel Power Training Ltd
The Colchester CentreHawkins RoadColchesterEssex CO2 8JX
Tel. 01206 258068Email. [email protected]
www.steelpower.co.uk
