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Unit 2 Business Management-Area of Study 3

Staffing a business

On completion of this unit the student should be able to analyse and evaluate practices and processes related to human resource management.

Key Knowledge

KK1- The relationship between the performance of staff and achieving business objectives

KK2- The effects that developments in technology may have on staffing needs

KK3-Job analysis and its relationship to job design and related documentation, job descriptions and job specifications

KK4-Recruitment methods and the advantages and disadvantages of each method:

internal such as intranet and word-of-mouth

external such as websites, online recruitment agencies, social media

KK5-Selection methods such as interview, psychological testing, work testing, online selection, and the advantages and disadvantages of each

KK6-Employment arrangements such as full time, part time, contractual and casual

KK7-Employer expectations such as contracts of employment, business loyalty and terms of notice

KK8-Employee expectations such as conditions of employment, remuneration, job security and worklife balance

KK9-The purpose and common methods of employee induction

KK10-Corporate social responsibility management issues regarding establishing the staffing of a business.

Business Management Unit 2 AOS 3 1

KK1- The relationship between the performance of staff and achieving business objectives

Human resource management is the active and competent management of people who work within an organisation.

All businesses have objectives or goals that the organisation hopes to achieve and strategies are put in place to achieve these goals.

It is the human resource managers job to study the business objectives and ensure they have the right people in the right place at the right time with the right skills so objectives can be achieved.

Without employees to perform the tasks of making a good or performing a service, the organisation would not be able to continue its operations.

It is therefore very important that the human resources department ensures that people with the necessary skills, competencies and abilities are employed and that employees are motivated.

POSSIBLE BUSINESS OBJECTIVE

HOW STAFF CAN HELP ACHIEVE THIS OBJECTIVE

Business Management Unit 2 AOS 3 2

KK2- The effects that developments in technology may have on staffing needs

KEY BUSINESS TERM

DEFINITION

e-business

Staffing needs

ACTIVITY 2a: Explain how a business owner might solve each of the following staffing issues that have arisen from changes in technology.

a) Older employees have very little experience of using computers, but the employer wishes to expand the online presence of the business.

(b) The introduction of a new computerised accounting system requires three fewer staff members to work in the accounts department of the business.

(c) A number staff have upgraded their skills by attending TAFE courses in programming, and are able to set up new programs to improve business efficiency.

(d) Some employees are using work computersto send personal emails and check their Facebook pages.

ACTIVITY 2b: Technology is changing the way businesses and their staff operate for the better.

Analyse this quote and evaluate the impact technology is having on staff. (5 marks)

KK3- Job analysis and its relationship to job design and related documentation, job descriptions and job specifications

Job Analysis: is determining the duties and tasks and responsibilities required to meet the objectives.

Job Design: details the number, kind and variety of tasks that employees perform in their jobs.

Job description: A written description of a job, including the tasks and responsibilities related to the job within the context of a business

Job specification: The personal attributes required for the job, such as skills, knowledge, abilities and experience

Activity 3: Are the following part of a job description or job specification?

Hours to be worked

Description

Specification

Number of years of experience

Description

Specification

The need for negotiation skills

Description

Specification

Prepare weekly customer invoices

Description

Specification

Conduct team meetings

Description

Specification

Ability to relate to others in the workplace

Description

Specification

Activity 4: Create a diagram showing the relationship between job analysis, job design, job descriptions and job specification

Activity 5: From the following job advertisement, identify which aspects are the job description and which aspects are the job specifications.

Include your annotations here:

KK4-Recruitment methods and the advantages and disadvantages of each method

Recruitment: The process of attracting qualified job applicants from which to select the most appropriate candidate.

Recruitment methods:

There are many methods that could be used for recruitment, including:

Job seeking website advertising

Word-of-mouth

Intranet

Referrals

Head hunting

Employment agencies

Advertisements in the newspaper

Social media

Activity 6: Evaluate each type of recruitment method by completing the table below: *Use p.211 of the textbook to help you

Recruitment Method

ADVANTAGES

DISADVANTAGES

INTERNAL EXAMPLE:

EXTERNAL EXAMPLE:

INTERNAL EXAMPLE:

EXTERNAL EXAMPLE:

Activity 7: External recruitment is always better than internal recruitment Discuss this statement by evaluating internal and external recruitment (5 marks)

KK5-Selection methods such as interview, psychological testing, work testing, online selection

Activity 8: Use pg.210 of the textbook to complete the following:

SELECTION METHOD-definition

ADVANTAGES

DISADVANTAGES

Interview:

Psychological testing:

Work testing:

Online selection:

KK6-Employment arrangements such as full time, part time, contractual and casual.

Full time employee: A full-time employee has ongoing employment and works, on average, around 38 hours each week. The actual hours of work for an employee in a particular job or industry are agreed between the employer and the employee and/or set by an award or registered agreement.

Part time employee: A part-time employee: works, on average, less than 38 hours per week, usually works regular hours each week, is entitled to the same benefits as a full-time employee, but on apro ratabasis, is a permanent employee or on a fixed-term contract.

Contractual employee: Or those employees on a fixed-term contract is where employment is offered for a specific period.

Casual employee: has no guaranteed hours of work, usually works irregular hours, doesn't get paid sick or annual leave can end employment without notice, unless notice is required by aregistered agreement, award or employment contract.

Activity 9: Use pg.216 of the textbook to complete the following:

EMPLOYMENT ARRANGEMENT

ADVANTAGES

DISADVANTAGES

Full time:

Part-time:

Contractual:

Casual:

KK7-Employer expectations such as contracts of employment, business loyalty and terms of notice

There are a number of ways an employee can have their wages and working conditions determined. These include:

INDIVIDUAL CONTRACTS: They are made between the employer and individual employee and pay and working conditions for individuals.

ENTERPRISE BARGAINING AGREEMENTS: a negotiated agreement between an employer and a union or group of employees which determine wages and working conditions for all employees in the organisation.

AWARDS: a legally binding agreement that sets out minimum wages and conditions for a group of employees. Industry wide awards combine with the 10 National Employment Standards to provide the safety net of basic employment conditions for all employees.

Activity 10: Complete the following questions-

a. Outline three ways in which an employer might expect an employee to demonstrate loyalty to the business.

b. Why is it appropriate that an employee provide adequate notice of his or her intention to leave the business?

DESCRIPTION

STRATEGIES

Conditions of Employment

What kinds of strategies could a business implement to address these expectations?

To be paid a fair and reasonable remuneration package for the labour supplied.

Have a work place free from harassment

Employees are able to conduct their work without interference

To be trained on an ongoing basis to ensure continued learning and increased knowledge and skills

Avenues are provided for promotion

Remuneration

The money an employee receives in exchange for their labour

Job Security

The belief that the employee will not lose their job.

Work-life Balance

The possibility of achieving the right amount of time for work and for personal life.

To have an employer respect the right of employees to a life outside of work

KK8-Employee expectations such as conditions of employment, remuneration, job security and work-life balance

Business Management Unit 4 AoS 1A 2

Business Management